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50 Common Windows Problems and Solutions

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50 Common Windows Problems and Solutions

50 Common
Windows Problems
and Solutions
by Jackson Chung
Editor-in-Chief
TheDailyBuggle.com

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50 Common Windows Problems and Solutions

Introduction ......................................................................................................................................6

Problem #1: Trying to delete a file results in an error that states the file or folder is still in use by
another program or user ..................................................................................................................7

Problem #2: My media player says that I am missing required codecs ...........................................8

Problem #3: I cant uninstall a program using the default uninstaller or the Windows Add/
Remove Software tool ......................................................................................................................9

Problem #4: My computer crashed with a Blue Screen of Death (BSOD) ...................................10

Problem #5: Windows says that I am running out of disk space ...................................................11

Problem #6: Windows is missing some apps, like Windows Movie Maker or Mail ......................12

Problem #7: I cant see my file extensions .....................................................................................13

Problem #8: My computer isnt connecting to my wireless network .............................................14

Problem #9: My webcam is plugged in, but the microphone isnt working ..................................15

Problem #10: My favorite website wont load ................................................................................16

Problem #11: Windows wont boot, says the operating system is not found .................................17

Problem #12: Windows wont boot, hangs while loading ..............................................................18

Problem #13: Older programs are not working ............................................................................19

Problem #14: Windows says that I have not activated and/or that I am the victim of counterfeit
software ..........................................................................................................................................20

Problem #15: Text in Windows is grainy, small and/or difficult to read .......................................21

Problem #16: Windows says my computer isnt secure .................................................................22

Problem #17: Internet Explorer isnt working ...............................................................................23

Problem #18: I have no sound .......................................................................................................24

Problem #19: My computer automatically reboots to install updates ...........................................25

Problem #20: I cant find a file, but I know its there .....................................................................26

Problem #21: Windows constantly asks my permission to run a program ....................................27

Problem #22: A program wont start and I receive an error message saying I must have
administrator privileges ..................................................................................................................28

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50 Common Windows Problems and Solutions

Problem #23: My display has a blurry appearance, and icons are larger than Id expect ............29

Problem #24: Some 3D games crash whenever I try to play them ...............................................30

Problem #25: Windows does not automatically sleep or hibernate ...............................................31

Problem #26: Windows does not give my system the option to hibernate ....................................32

Problem #27: When activating Windows, I receive the error code 0xC004F061 .........................33

Problem #28: Windows does not detect all of the RAM I have installed ......................................34

Problem #29: My computer automatically connects to a wireless network I dont trust ...............35

Problem #30: Windows doesnt detect your DVD drive ................................................................36

Problem #31: Windows Aero Doesnt Work ..................................................................................37

Problem #32: Open Windows unexpectedly snap to the edge of my display ...............................38

Problem #33: Upgrading from Windows Vista to Windows 7 fails at 62% ..................................39

Problem #34: My USB device isnt working ..................................................................................40

Problem #35: Windows Vista or 7 is running slowly .....................................................................41

Problem #36: Windows appears to have reverted back to the state of its original installation ......42

Problem #37: My printer isnt detected by Windows ....................................................................43

Problem #38: Windows is using a substantial portion my systems RAM .....................................44

Problem #39: Windows loads too many programs when it starts .................................................45

Problem #40: I cant find the Windows Sidebar ............................................................................46

Problem #41: My mouse sensitivity isnt comfortable and/or the buttons dont function properly

........................................................................................................................................................ 47

Problem #42: Internet Explorer is no longer my default web browser ..........................................48

Problem #43: An icon is missing from my system tray ..................................................................49

Problem #44: My taskbar is on the right/left/top of my display ..................................................50

Problem #45: My desktop icons look weird ...................................................................................51

Problem #46: Windows Firewall keeps blocking specific software ................................................52

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50 Common Windows Problems and Solutions

Problem #47: My computer will not remain in sleep mode ..........................................................53

Problem #48: My networked computers wont share files or printers ...........................................54

Problem #49: My displays color is off ...........................................................................................55

Problem #50: My printer queue is stuck and I cant print any more documents ..........................56

List of links presented in this ebook ...............................................................................................57

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50 Common Windows Problems and Solutions

Introduction
Everyone knows Windows. Its the most popular operating system in the world, and through
countless iteration it has slowly changed and improved. The changes have been so drastic that
many older programs will not run on a modern Windows 7 system. True, the interface elements
remain familiar, but the organs lying far beneath the skin have been changed to meet the
expectations of todays more demanding user.

Yet, in spite of that, some Windows problems seem immortal. These issues are sometimes critical,
and will disable a computer if they continue, but they are mostly minor niggles that wont
damage your PC but can be annoying. Many of these problems are not errors in the traditional
sense that is, the software itself isnt faulty but rather the Windows interface and how
Windows addresses the various hardware and software it must work with. Why, for example, do
Windows machines continuously ship with certain files and folders hidden? We may never know,
but as long as computers ship with this problem, there will be users looking for a fix.

In this ebook, you will find solutions to 50 common Windows problems. These issues range from
nasty, like the infamous Blue Screen of Death, to the mundane, such as printer queue problems.
Each problem and solution is arranged in the same format to make navigation easier.

Most of what is listed in this ebook applies to all Windows operating systems since XP. In fact,
some have been around since Windows 95. However, a few have risen in Windows Vista and
Windows 7. The operating systems affected are listed below the summary of each problem.

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50 Common Windows Problems and Solutions

Problem #1: Trying to delete a file results in an error that states


the file or folder is still in use by another program or user
Affects: Windows XP/Vista/7

Description: This is a common issue that arises when trying to delete files, particularly large
volumes of files. Windows cant delete a file when it is being used, so this error message will
appear. It can appear when deleting any kind of file or folder, and it will appear if even one file
or folder among the many youre trying to delete is in use.

Solution: Usually this problem occurs simply because youre trying to delete a file thats in use
by another program you have loaded but forgot about.

Shutting down the program with the currently open file will solve the issue in most cases. In some
rare instances, however, you may find that you still receive the error. If youre certain the file
needs to be gone you can try using a program such as Unlocker[1] to circumvent the error, or you
can try rebooting into safe mode.
[1] http://www.emptyloop.com/unlocker/

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50 Common Windows Problems and Solutions

Problem #2: My media player says that I am missing required


codecs
Affects: Windows XP/Vista/7

Description: This error will appear when you attempt to play a video file that uses a codec you
dont have installed. The video will refuse to play until the problem is resolved.

Solution: Codecs are various, and unfortunately the error message you receive may not tell you
the exact codec you need. Try downloading the K-Lite Codec Pack[2] first, and if that doesnt
work, try examining the video file with a program like VideoInspector[3]. This should tell you the
exact codec required. Alternatively, you may use a third party video player like VLC[4].
[2] http://www.codecguide.com/download_kl.htm
[3] http://www.kcsoftwares.com/index.php?vtb

[4] http://www.videolan.org/vlc/download-windows.html

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50 Common Windows Problems and Solutions

Problem #3: I cant uninstall a program using the default


uninstaller or the Windows Add/Remove Software tool
Affects: Windows XP/Vista/7

Description: Software is supposed to be able to uninstall itself completely from a system, but if
its become corrupted or is bugged, the uninstaller might not work right, which means you cant
properly uninstall the software.

Solution: The messy solution is to simply find the folder of the program you want to delete and
then delete it manually. This doesnt clean up any registry entries the program might have on
your PC, however, and wont remove any files the program has installed in common folders.

A better alternative is to use a third-party uninstaller like Revo Uninstaller[5] or Absolute


Uninstaller[6]. This may take a little more time, but it will result in a more complete cleansing of
the uninstalled programs files.
[5] http://www.revouninstaller.com/revo_uninstaller_free_download.html
[6] http://www.glarysoft.com/products/utilities/absolute-uninstaller/

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50 Common Windows Problems and Solutions

Problem #4: My computer crashed with a Blue Screen of Death


(BSOD)
Affects: Windows XP/Vista/7

Description: Your computer crashes and throws up a blue screen with a long error message on
it. The computer then restarts after dumping the system memory.

Solution: BSODs are extremely difficult to isolate and fix, and if they reoccur frequently, they
often indicate a problem with your systems hardware or the drivers that tell your hardware how
to operate. Update all the drivers for your systems hardware to see if this solves the problem. If
the issue continues to occur, its probably time to take your computer to a professional.

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50 Common Windows Problems and Solutions

Problem #5: Windows says that I am running out of disk space


Affects: Windows XP/Vista/7

Description: This alert will appear when a hard drive is running very low on free space. The
error flags relative to the size of the disk, so larger drives will have more free space remaining
when this error appears.

Solution: Windows XP users should run cleanmgr from the Run menu while Vista and Windows
7 users should do a Windows Search for Disk Cleanup. This will pull up a utility that can purge a
hard drive of unneeded files like temporary files and files stuck in the recycle bin.

If Disk Cleanup cant free up enough room to rid you of the error, youll need to delete some
programs that you no longer use or move files onto a secondary or external hard drive. Video
files, image files, and music files often consume the most space on the average users hard drive, so
consider cleaning out and/or moving those first.

A good program which can automate this cleanup process is CCleaner[7]. CCleaner will remove
all temporary files from web browsers, cookies, clear the Windows Recycle Bin, temporary files,
log files and remove unused or old registry entries.
[7] http://www.piriform.com/ccleaner

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50 Common Windows Problems and Solutions

Problem #6: Windows is missing some apps, like Windows


Movie Maker or Mail
Affects: Windows 7

Description: Microsoft changed the programs that come pre-installed with Windows 7, so users
migrating from Vista may be surprised to find that some favourite free apps are no longer
available by default.

Solution: The suite of free programs available from Microsoft is available as a download from
the Windows Live Essentials website[8]. This includes Bing Bar, Family Safety, Mail, Messenger,
Messenger Companion, Microsoft Silverlight, Movie Maker, Photo Gallery, Windows Live Mesh
and Writer. You may choose to install all of these programs, or you may pick-and-choose.
[8] http://explore.live.com/windows-live-essentials?os=other

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50 Common Windows Problems and Solutions

Problem #7: I cant see my file extensions


Affects: Windows XP/Vista/7

Description: File extensions are turned off by default on most new computers, making it
difficult to determine what type of file youre looking at in Windows Explorer.

Solution: Go to Folder Options in the Windows Control Panel and then click on the View tab.
About halfway down the list, youll see a checkbox labeled Hide extensions for known file
types. Uncheck this box and all of your extensions will reappear.

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50 Common Windows Problems and Solutions

Problem #8: My computer isnt connecting to my wireless


network
Affects: Windows XP/Vista/7

Description: Windows should detect wireless networks by default if wireless networking is on,
but it wont always connect to them properly, or it may refuse to do so automatically.

Solution: Open the Control Panel and then the Networking and Sharing Center. Click on
Manage Wireless Networks. Find the wireless network youd like to use in the list and right-click
on it, and then select Properties. Select Connect automatically when this network is in range in
the Connection tab and enter the networks password, if any, in the Security tab. Click OK to
confirm your settings.

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50 Common Windows Problems and Solutions

Problem #9: My webcam is plugged in, but the microphone isnt


working
Affects: Windows XP/Vista/7

Description: A desktop Windows PC should have no problem detecting a webcam and


installing its drivers so it works with programs like Skype. However, you may notice that while the
video is working fine, no one can hear you.

Solution: This problem usually occurs because there is already a microphone input set up on the
computer and Windows is using it by default instead of the microphone on your webcam. Go to
Control Panel and open the Sound menu, then click on the Recording tab. A list of installed
devices will appear. Find the one related to your webcam and select it, then select the Set Default
option at the bottom of the menu. It is also wise to disable all other microphones entirely to
prevent any potential conflict, which can be accomplished by right-clicking on a device and
selecting Disable.

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50 Common Windows Problems and Solutions

Problem #10: My favorite website wont load


Affects: Windows XP/Vista/7

Description: Depending on your browser, the exact error message will be slightly different.
Your browser will indicate that it cant make a connection to the server of the website youre
trying to visit.

Solution: If all other websites are working fine, this is most likely an issue related to the website
itself. You can confirm by going to the website Down For Everyone Or Just Me?[9] and typing
in the URL. If it turns out that it is just you, the problem may be related to your PCs security
software. Check the softwares permissions to make sure that the site youre trying to visit hasnt
somehow been added to the list of blocked sites. There isnt a specific set of instructions to
address this issue, it depends on the antivirus software or internet connection filter you have
installed.
[9] http://www.downforeveryoneorjustme.com/

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50 Common Windows Problems and Solutions

Problem #11: Windows wont boot, says the operating system is


not found
Affects: Windows XP/Vista/7

Description: The error appears before the Windows boot screen in plain white text on a black
background. The exact message is usually OS Not Found or Operating System Not Found.

Solution: This problem occurs because the device containing your operating system is not being
detected at boot. This could occur happen if you have a USB drive plugged in, because some
systems try to boot off external media before the main internal drive. Unplug any external drives
and take out any media, such as CDs or DVDs. If the message still appears, open your system
BIOS and confirm that your main hard drive (usually C:) is detected. If it is not, the hard drive
may need replacement.

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50 Common Windows Problems and Solutions

Problem #12: Windows wont boot, hangs while loading


Affects: Windows XP/Vista/7

Description: Windows makes it to the loading screen, but once there, it hangs. The system may
or may not reboot.

Solution: Unfortunately, an error of this nature likely means critical damage has somehow been
inflicted on the operating system. First, try to resolve the problem by booting Windows into Safe
Mode by pressing the F8 key while the system starts up, then use your arrow keys to move to
"Safe Mode" and press Enter. If this works, it likely means a driver conflict is causing the
problem. Reinstall all hardware drivers and try booting into Windows again. If booting into Safe
Mode is impossible, insert your system recovery disk into your CD/DVD-ROM drive and boot
from it, then follow the on-screen instructions.

System Recovery may result in the loss of some files and program data, so if there are important
files on the drive that must not be loss, you should connect the drive to another PC and remove
them before performing a System Recovery. However, be warned that if the damage was caused
by a virus, doing this could infect your second computer as well.

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50 Common Windows Problems and Solutions

Problem #13: Older programs are not working


Affects: Windows XP/Vista/7

Description: A program that significantly pre-dates the version of Windows you are using
crashes, or doesnt operate the way that it should.

Solution: Right-click the program you are attempting to use and open its Properties, then click
on the Compatibility tab. Check the Run this program in compatibility mode for: box and then
select the operating system that the program desires. Check the settings boxes below as needed.

If the program still does not work, and you are using Windows 7 Professional or Windows 7
Ultimate, you can try running the software in XP Mode[10]. This fully emulates the Windows XP
operating system.
[10] http://www.microsoft.com/windows/virtual-pc/download.aspx

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50 Common Windows Problems and Solutions

Problem #14: Windows says that I have not activated and/or


that I am the victim of counterfeit software
Affects: Windows XP/Vista/7

Description: This could theoretically appear at any time, but it is most commonly encountered
right after installing Windows. It indicates that Windows failed to authenticate with Microsofts
copy protection servers.

Solution: Open Windows Activation through a Windows Search and try re-entering your
product key. If you are on Windows XP, youll need to use the Activate Windows utility found in
System Tools.

Once open, indicate that youd like to activate over the Internet and enter your product key. If
the key is correct (and youre connected to the Internet, of course) Microsoft should verify the key
automatically. If the key comes back as invalid, indicate that youd like to activate over the phone.
Youll be given instructions on how to contact a Microsoft representative who can activate
Windows for you. In most cases this is a rather a simple process.

Remember, a basic retail copy of Windows gives you license to install the OS on one PC at a
time. If you call Microsoft to activate a second PC with the same product key, the original PC will
have its authentication revoked.

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50 Common Windows Problems and Solutions

Problem #15: Text in Windows is grainy, small and/or difficult


to read
Affects: Windows XP/Vista/7

Description: Sometimes a computers text will be difficult to read. A high-resolution display, for
example, may cause text to appear very small. In other situations, text may have a jagged and
grainy appearance.

Solution: Open the Windows ClearType Tuner. On Windows 7 and Vista machines this can be
accomplished by doing a Windows Search for ClearType, while XP users should visit Microsofts
website[11]. If ClearType is not already turned on, check the Turn on ClearType box. Once
youve done that, proceed through the on-screen ClearType tuner instructions. This will calibrate
your systems text based on a series of examples, similar to the way an eye doctor determines
your prescription.
[11] http://www.microsoft.com/typography/cleartype/tuner/step1.aspx

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50 Common Windows Problems and Solutions

Problem #16: Windows says my computer isnt secure


Affects: Windows XP/Vista/7

Description: Microsoft has given Windows built-in security alerts that flag if your computer
isnt protected by antivirus software. This triggers a pop-up alert originating in the system tray.

Solution: Open the Windows Action Center, which can be found in the Control Panel. This will
tell you what is causing the security alert to show up. In most cases, the problem is a lack of anti-
malware software on your PC. This problem can easily be solved by downloading Microsoft
Security Essentials[12]. This is Microsofts free anti-malware application, and it has received
favorable reviews. Alternatively, you can download a free third-party anti-malware app or you
can purchase an Internet Security suite from a company like Norton or McAfee.
[12] http://www.microsoft.com/en-us/security_essentials/default.aspx

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50 Common Windows Problems and Solutions

Problem #17: Internet Explorer isnt working


Affects: Windows XP/Vista/7

Description: Internet Explorer, the default web browser shipped with Windows, should start
quickly. If the web browser does not appear, it is likely corrupted.

Solution: Open Internet Explorer by typing iexpore extoff into the XP Run window or into
Windows Search. This will open Internet Explorer without add-ons enabled. If this works, it
indicates an add-on is causing the problem. Open the Control Panel, click on Internet Options,
and then the Programs tab. Find the Manage Add-Ons button and disable or remove any add-
ons that might be causing trouble.

If Internet Explorer still does not work, open Internet Options and go to the Advanced tab. Click
on the Reset button in order to reset all of Internet Explorers settings back to their default state.
Should this also fail, you will need to reinstall Internet Explorer.

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50 Common Windows Problems and Solutions

Problem #18: I have no sound


Affects: Windows XP/Vista/7

Description: Your computers speakers or headphones are plugged in, but audio wont come
through.

Solution: First, check to make sure theyre plugged in. It sounds silly, but this simple solution is
easy to overlook.

If your speakers are plugged in, the lack of audio is most likely due to a simple driver issue with
your computers sound. Open the Control Panel and then the Sound menu. You will see a list of
installed devices. Your speakers should appear as the default device. If they do not, click on the
speakers and then click the Set Default button at the bottom of the menu.

Its also possible that the speakers are muted. Right click the speakers in the Sound menu and
then click Properties. Open the Levels tab and make sure that the volume is at 100 and the mute
is off.

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50 Common Windows Problems and Solutions

Problem #19: My computer automatically reboots to install


updates
Affects: Windows XP/Vista/7

Description: Windows is regularly updated by Microsoft, but the updates cant be installed
without a reboot. Depending on your settings, Windows may begin the update process in the
middle of important work.

Solution: Go to the Control Panel and then open Windows Update. After that, click Change
Settings. Most Windows PCs will be set to install updates automatically by default. You can
change this Download updates but let me choose whether to install them. This will stop
automatic updates.

However, doing this can leave your computer vulnerable to security threats if you dont
remember to install the updates. A better idea is to change the Install New Updates time so that
the updates occur when youre not likely to be using the computer. If the computer is not on
when the set time passes, the updates will be installed on your next reboot.

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50 Common Windows Problems and Solutions

Problem #20: I cant find a file, but I know its there


Affects: Windows XP/Vista/7

Description: Sometimes a file doesnt appear even though you know that it should be there
because of information youve received from a reliable source.

Solution: This happens because hidden files and folders are still enabled on your PC. Although
most people turn this feature off at some point, PCs almost always ship with hidden files and
folders on.

Open Control Panel and then Folder Options, then click on the View tab and find the two radio
buttons under Hidden Files and Folders. Select the one that says Show hidden files, folders and
drives. If the mystery file is where its supposed to be, it should now be revealed.

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50 Common Windows Problems and Solutions

Problem #21: Windows constantly asks my permission to run a


program
Affects: Windows Vista/7

Description: Windows Vista introduced the widely disliked User Account Control (UAC)
feature, which prompts for permission whenever there is an attempt to make changes to your
computer. The message appears in the middle of the screen on top of any other software thats
currently running.

Solution: Although User Account Control is annoying, it is an important security feature. With
UAC on, you will be notified if malware is trying to make changes to your system. If youd still
like to turn it off, do a Windows Search for User Account Control to open the settings menu. There
are four levels of notification, from never to always. Move the slider down to never to turn
UAC off entirely.

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50 Common Windows Problems and Solutions

Problem #22: A program wont start and I receive an error


message saying I must have administrator privileges
Affects: Windows Vista/7

Description: This issue is straightforward because of the error presented. Although you may be
using Windows, you might not have administrator privilege active at all times. Programs that
need administrator privileges will display this error as a result.

Solution: For a one-time override, you can simply right-click a program and then click Run as
administrator. If youd like to solve the issue for good you need to right-click the program, open
the Properties menu and then go to the Compatibility tab. At the bottom youll find a checkbox
labeled Run this program as an administrator. Check it and then exit the menu by clicking
okay.

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50 Common Windows Problems and Solutions

Problem #23: My display has a blurry appearance, and icons are


larger than Id expect
Affects: Windows XP/Vista/7

Description: Ideally, Windows will automatically detect any attached monitor and will properly
scale the resolution. However, if this fails, Windows may fall back to a lower resolution than your
monitor natively supports. This makes for a blurry appearance.

Solution: Right-click on an empty portion of your desktop and then select Screen Resolution.
Your display will be listed here along with the current resolution. Click on the resolution drop-
down box and change to the highest resolution available, then exit by pressing OK.

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50 Common Windows Problems and Solutions

Problem #24: Some 3D games crash whenever I try to play


them
Affects: Windows XP/Vista/7

Description: This problem, which is limited to 3D games, may occur either as a crash-to-
desktop error or as an error message that appears before the game begins at all. If an error
message does appear, it will likely inform you that your computer doesnt support certain
required features.

Solution: Your first step should be to update your drivers. AMD[13], NVIDIA[14] and Intel[15] all
have websites for their respective graphics solutions, and they release updates with performance
enhancements and new features frequently.

If this error still occurs after you update your drivers, the problem is probably the result of
incompatible hardware. Older video cards sometimes do not support the features provided by
modern games. Look up your video cards specifications on the manufacturers website and
compare those to the games minimum system requirements.
[13] http://support.amd.com/us/gpudownload/Pages/index.aspx
[14] http://www.nvidia.com/Download/index.aspx?lang=en-us
[15] http://downloadcenter.intel.com/

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50 Common Windows Problems and Solutions

Problem #25: Windows does not automatically sleep or


hibernate
Affects: Windows XP/Vista/7

Description: Most computers are configured from the factory to automatically fall into sleep or
hibernate after a specified period of time. However, this isnt always the case.

Solution: Open Power Options by visiting the Control Panel or doing a Windows Search. Have
a look at the power plan that is currently selected. If it is High Performance or a custom plan
this is likely why your computer does not sleep or hibernate. You can either select a different
power plan, change the settings of the one you currently have selected, or create a custom plan
by choosing the Create a Power Plan option.

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50 Common Windows Problems and Solutions

Problem #26: Windows does not give my system the option to


hibernate
Affects: Windows XP/Vista/7

Description: Windows should provide Hibernate as an option both in Power Options and
when you open the Shut down menu. However, Hibernate can disappear under certain
conditions.

Solution: Open the command line interface by doing a Windows Search for command and then
opening the Command program. Once there, type powercfg /hibernate on which should enable
the Hibernate feature.

If Hibernate is still missing, type powercfg /a to see if Hibernate is supported. The resulting
message should inform you that Standby (S1) Hibernate is available. If it is not, your hardware
does not support Hibernate, or the feature has been turned off in BIOS.

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50 Common Windows Problems and Solutions

Problem #27: When activating Windows, I receive the error


code 0xC004F061
Affects: Windows 7

Description: This error only happens when inputting your Windows activation key. Rather
than being approved, it is rejected with the error code.

Solution: According to Microsoft, this means the activation key you are using is for an upgrade
version of Windows 7, but a previous version of Windows was not installed. Remember, a
Windows upgrade is exactly that, and will not work if you dont have a previous Windows
installation on your PC.

If this error is appearing even though you do have a previous version of Windows installed, youll
need to contact Microsoft customer service to clear up the issue.

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50 Common Windows Problems and Solutions

Problem #28: Windows does not detect all of the RAM I have
installed
Affects: Windows XP/Vista/7

Description: This issue, which can be a problem with computers that have four gigabytes of
Random Access Memory (RAM) or more, is evident in the System window. Instead of listing the
proper amount of RAM, Windows will list that some smaller amount is installed, most likely a
number between three and four gigabytes.

Solution: In the System window, find the information field labeled System Type. It will likely say
32-bit Operating System. To address four gigabytes of RAM or more, you must have Windows
64-bit installed. You will need to re-install Windows with a 64-bit installation disk to resolve the
problem.

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50 Common Windows Problems and Solutions

Problem #29: My computer automatically connects to a wireless


network I dont trust
Affects: Windows XP/Vista/7

Description: When entering an area, Windows should not connect to unknown wireless
networks even if theyre open. However, if Windows has encountered an SSID thats been
approved before, it may make a connection even if its actually a different network.

Solution: Open the Network and Sharing Center and then click on Manage Wireless Networks.
Find the offending wireless network, right-click on Properties, and then de-select the Connect
automatically when this network is in range checkbox. Alternatively, you can right-click on the
network and then click Remove Network. Although your computer will still see the network, it
will no longer connect to it automatically.

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50 Common Windows Problems and Solutions

Problem #30: Windows doesnt detect your DVD drive


Affects: Windows Vista/7

Description: Although your DVD drive appears in BIOS, it in rare cases could disappear from
Windows 7, which of course means you cant play DVDs.

Solution: Run regedit and find

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
Find and delete the UpperFilters and LowerFilters entries, then reboot. If this doesnt work, enter
Disk Management and look for the drive letter of your DVD drive. Right-click that drive, then
click Change Drive Letter and Paths. Change the drive letter to some other, unused letter, then
reboot.

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50 Common Windows Problems and Solutions

Problem #31: Windows Aero Doesnt Work


Affects: Windows Vista/7

Description: Windows Vista and 7 offer the Aero interface, which includes a transparent glass
appearance thats accelerated by a PCs graphics card. However, in rare cases it can stop working.

Solution: Do a Windows Search for Find and fix problems with transparency and open the menu that
appears. This is the Aero troubleshooter. Follow the on-screen steps to resolve any issues with
Windows Aero.

If that still does not work, Aero might be disabled in the Windows registry. Open Regedit via
Windows Search and then navigate to

HKEY_CURRENT_USERS\Software\Microsoft\Windows\DWM
and make sure that the EnableAeroPeek value is set to 1. If it isnt, change it and reboot your PC.

Please note that users of Windows 7 Basic dont have access to Aero. It is disabled until you
upgrade to a different version of Windows 7.

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50 Common Windows Problems and Solutions

Problem #32: Open Windows unexpectedly snap to the edge of


my display
Affects: Windows Vista/7

Description: Windows now has a feature called Aero Snap that will automatically arrange
windows to take up half your display when you move them all the way to the left or right edge of
your display. Although useful, this can become an annoyance on smaller displays.

Solution: Do a Windows Search for Ease of Access and open the Ease of Access Center. Click the
Make the mouse easier to use option and then find the checkbox labeled Prevent windows
from being automatically arranged when moved to the edge of the screen. Click on that
checkbox to solve your problems.

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50 Common Windows Problems and Solutions

Problem #33: Upgrading from Windows Vista to Windows 7


fails at 62%
Affects: Windows 7

Description: A common upgrade bug occurs when the upgrade from Vista to Windows 7 is at
62%. The upgrade will become stuck at that number and wont progress further.

Solution: This happens because a service stops responding during the upgrade process. Because
this is a common problem, Microsoft has an automated solution available via its Microsoft Fix It
service. Check out the Microsoft support page[16] to download Fix It and resolve the problem.
[16] http://support.microsoft.com/kb/975253

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50 Common Windows Problems and Solutions

Problem #34: My USB device isnt working


Affects: Windows XP/Vista/7

Description: USB is plug-and-play, which means that a USB device should work automatically.
However, in rare instances a USB device will not be detected.

Solution: First make sure that the USB device is plugged into the correct USB port. Old
computers will have USB 1.1 ports, which might not function right with all modern USB devices.
If using a USB hub, try plugging the device into your PC directly rather than via the hub. Some
USB devices need to draw power from the port to function and a hub may not provide enough or
any power.

If these solutions still dont resolve the issue, the problem is likely related to the USB devices
drivers. Go to the device manufacturers website and download any drivers that the company has
made available, then reboot your computer and try your device again.

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50 Common Windows Problems and Solutions

Problem #35: Windows Vista or 7 is running slowly


Affects: Windows Vista/7

Description: Microsofts newer operating systems have many features that may not run well on
older computers, the most notable of which is Windows Aero. Disabling Aero can improve
performance.

Solution: Do a Windows Search for performance and select Adjust the appearance and
performance of Windows option that appears. The window that opens will be on the visual
effects tab, which is what you want. You can choose the pre-selected Adjust for best
performance radio button or you can customize using the menu options available below.

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50 Common Windows Problems and Solutions

Problem #36: Windows appears to have reverted back to the


state of its original installation
Affects: Windows XP/Vista/7

Description: Instead of showing your typical desktop when you boot or log in, you find that
Windows has reverted back to a default state, showing default icons. Some of your documents
and programs are not available.

Solution: This usually happens because of some confusion over your Windows profile. Log out
and make sure you have not logged in as a guest account. If this does not solve the problem, open
User Accounts in the Control Panel and make sure that your primary account is listed and has
administrator privileges.

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50 Common Windows Problems and Solutions

Problem #37: My printer isnt detected by Windows


Affects: Windows XP/Vista/7

Description: Printers should operate as plug-and-play devices, but on occasion a printer will
not automatically appear as an available printing device.

Solution: First, go through the basic steps of making sure your printer is connected to your
computer, is plugged in, and turned on. Then go to the Control Panel and open the Devices and
Printers window. Right-click on an empty part of the window and select Add Printer. Follow the
on-screen instructions to complete installation.

If Windows still cannot detect your printer, youll need to use the driver installation provided by
the printers manufacturer. Go to the manufacturers support website and find the printer, then
download and install the drivers provided.

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50 Common Windows Problems and Solutions

Problem #38: Windows is using a substantial portion my


systems RAM
Affects: Windows Vista/7

Description: Using the Windows Task Manager, you can monitor the amount of memory your
system is using at any time. In some cases, Windows may use a significant portion of it even at
idle.

Solution: If you are running Windows XP, this problem is likely caused by a specific program
that is consuming more memory than it should. Go to the Processes tab of Windows Task
Manager and sort the active processes by Memory (Private Working Set). Terminate any program
thats hogging memory (bear in mind that you might lose any unsaved work). If this problem
happens consistently, consider uninstalling the software causing the problem.

Windows Vista and 7, however, do not require any action. They are designed to aggressively use
system memory in order to reduce the load time of frequently used software. This behavior is
normal and advantageous.

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50 Common Windows Problems and Solutions

Problem #39: Windows loads too many programs when it starts


Affects: Windows XP/Vista/7

Description: Its common for programs to install themselves so they start along with Windows,
but this can cause your computer to boot slowly.

Solution: Do a Windows Search for msconfig for Windows Vista and 7, or Run the msconfig
program if you are using Windows XP. Navigate to the Startup tab and review the programs
listed there. Unmark the checkboxes of any software you do not want to boot along with
Windows, then exit using the OK button to save your settings.

45
50 Common Windows Problems and Solutions

Problem #40: I cant find the Windows Sidebar


Affects: Windows 7

Description: Window Vista introduced a new feature called Sidebar which could contain
desktop gadgets, but this feature cannot be found in Windows 7.

Solution: Microsoft decided to axe the Windows Sidebar and instead make gadgets usable
anywhere on your Windows desktop. You can access your gadgets by opening the Control Panel
and selecting Desktop Gadgets. You can also manage the gadgets currently running by doing a
Windows Search for gadgets and selecting the View list of running gadgets option.

46
50 Common Windows Problems and Solutions

Problem #41: My mouse sensitivity isnt comfortable and/or the


buttons dont function properly
Affects: Windows XP/Vista/7

Description: A mouse is a plug-and-play device, but that doesnt mean it will be configured as
youd like. The sensitivity may be uncomfortable or some of the buttons may not function as
youd prefer.

Solution: Go to the Windows Control Panel and then open the Mouse window. This provides
you with a wide variety of settings. Sensitivity can be adjusted using the Motion slider in the
Pointer Options tab. You can also adjust how the scroll wheel works under the Wheel tab.

If you are using a laptop with a touchpad, you may find additional options under the Hardware
tab, or there may even be an extra custom tab added to this window.

47
50 Common Windows Problems and Solutions

Problem #42: Internet Explorer is no longer my default web


browser
Affects: Windows XP/Vista/7

Description: If you install another web browser, you might have made the new browser your
default browser during installation. This means that all web content will be opened in that new
browser rather than Internet Explorer.

Solution: To revert the default browser to Internet Explorer, open the Windows Control Panel
and go to Internet Options, then go to the Programs tab. At the top of this tab, youll find the
Default Web Browser section. Click the Make default button and then exit the window by
pressing OK.

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50 Common Windows Problems and Solutions

Problem #43: An icon is missing from my system tray


Affects: Windows Vista/7

Description: Some programs will install an icon in your system tray the tray of icons on the
right hand side of the task bar because they run in the background. Skype, for example, does
this. However, on rare occasions you might not be able to find the icon you need.

Solution: Open the Windows Control Panel and then go to Notification Area Icons. This menu
provides a list of all the system tray icons that are currently installed on your system, and each is
accompanied by a drop-down menu. If any icon has been set to Hide icon and notifications it
will no longer be visible, so switch it back to Only show notifications or Show icons and
notifications.

49
50 Common Windows Problems and Solutions

Problem #44: My taskbar is on the right/left/top of my display


Affects: Windows XP/Vista/7

Description: Most Windows systems place the taskbar at the bottom the primary display, but it
can be moved elsewhere.

Solution: Moving the taskbar is easy. Just place your cursor over it, hold down the left mouse
button, and drag the taskbar wherever youd like it. The taskbar will automatically adjust.

If this does not move the taskbar, its probably been locked (and if you didnt lock it, someone
was pranking you). Right-click the taskbar and uncheck the pop-up menu option Lock the
taskbar. Now it will move freely.

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50 Common Windows Problems and Solutions

Problem #45: My desktop icons look weird


Affects: Windows XP/Vista/7

Description: Windows computers come with a set of default icons that are the same on all PCs.
However, these icons can be changed by programs or by users, which can result in a strange
desktop experience.

Solution: Open the Control Panel, go to Personalization, and open the Change Desktop Icons
option on the left. Click the Restore Default button and presto! Your original icons will reappear.

Windows XP users will find the same option in the Customize Desktop window.

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50 Common Windows Problems and Solutions

Problem #46: Windows Firewall keeps blocking specific software


Affects: Windows XP/Vista/7

Description: Windows comes loaded with a built-in firewall that will block any program that is
trying to communicate with the Internet without permission. However, this sometimes trips up
programs that are legitimate.

Solution: Open the Control Panel and go to Windows Firewall. Click on Advanced Settings.
Click in Inbound Rules in the left hand column and then select New Rule in the right hand
column. Select Program as the Rule Type, select the program that you want to give permission,
and select Allow the connection.

Repeat this process in Outbound Rules. Once youve done so, you should no longer have
problems with that program tripping the firewall.

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50 Common Windows Problems and Solutions

Problem #47: My computer will not remain in sleep mode


Affects: Windows XP/Vista/7

Description: Sleep mode is a low-power state that turns off most system functions, but does not
completely turn off the hardware (thats Hibernate). Most computers come out of sleep when
triggered, and if the trigger is too sensitive, the PC may not stay in sleep mode for more than a
few seconds.

Solution: Open the command interface by doing a Windows Search for Run As for cmd. In
the command line, type powercfg devicequery wake_armed and note what pops up.

Now go to the Device Manager and find the devices that were listed. Right-click a listed device
and select Properties, then go to the Power Management tab. Uncheck the Allow this device to
wake the computer box.

Its best to do this one device at a time so you can discover the culprit and leave the devices which
are not responsible enabled.

53
50 Common Windows Problems and Solutions

Problem #48: My networked computers wont share files or


printers
Affects: Windows Vista/7

Description: Computers that are networked are capable of sharing resources, but only if you
configured them properly first.

Solution: Open the Networking and Sharing center in the Control Panel and verify that you are
in a network. Select Choose homegroup and sharing options and make sure that the types of
files you want to share are checked under the Share libraries and printers section.

Now go to Advanced sharing settings and make sure that Network Discovery, File Printer and
Sharing, Public Folder Sharing and Media Streaming are all turned on. Be sure to save your
changes when you exit the window.

54
50 Common Windows Problems and Solutions

Problem #49: My displays color is off


Affects: Windows XP/Vista/7

Description: Monitors are plug-and-play, but sometimes they dont have the expected
appearance after theyre set up.

Solution: Right-click an empty portion of your desktop and look for an ATI, NVIDIA or Intel
graphics control option. If one is available, open it and adjust your display using the video colour
settings inside that control panel.

Windows Vista and Windows 7 come with an automatic colour calibration feature. Open the
Display menu in the Control Panel and then click the Calibrate Colour option in the left-hand
column, then follow the on-screen instructions.

55
50 Common Windows Problems and Solutions

Problem #50: My printer queue is stuck and I cant print any


more documents
Affects: Windows XP/Vista/7

Description: Printing several documents places them into a queue, but sometimes the queue
can be blocked, particularly if one document is bugged and not printing.

Solution: Open the Control Panel and go to Printer and Faxes (XP) or Device and Printers
(Vista and 7) menu. Double-click on the printer to open the printer queue. Open the Printer
menu in the upper left hand corner and click Cancel All Documents. Alternatively, you can right-
click on specific documents and cancel them individually.

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50 Common Windows Problems and Solutions

List of links presented in this ebook


1. Unlocker
http://www.emptyloop.com/unlocker/
2. K-Lite Codec Pack
http://www.codecguide.com/download_kl.htm
3. VideoInspector
http://www.kcsoftwares.com/index.php?vtb
4. VLC
http://www.videolan.org/vlc/download-windows.html
5. Revo Uninstaller
http://www.revouninstaller.com/revo_uninstaller_free_download.html
6. Absolute Uninstaller
http://www.glarysoft.com/products/utilities/absolute-uninstaller/
7. CCleaner
http://www.piriform.com/ccleaner
8. Windows Live Essentials website
http://explore.live.com/windows-live-essentials?os=other
9. Down For Everyone Or Just Me?
http://www.downforeveryoneorjustme.com/
10. XP Mode with Virtual PC for Windows 7
http://www.microsoft.com/windows/virtual-pc/download.aspx
11. ClearType Tuner for Windows XP
http://www.microsoft.com/typography/cleartype/tuner/step1.aspx
12. Microsoft Security Essentials
http://www.microsoft.com/en-us/security_essentials/default.aspx
13. AMD Graphic Drivers & Software Downloads website
http://support.amd.com/us/gpudownload/Pages/index.aspx
14. NVIDIA Driver Downloads website
http://www.nvidia.com/Download/index.aspx?lang=en-us
15. Intel Download Center
http://downloadcenter.intel.com/
16. Microsoft Support KB -- Download Fix it for Me
http://support.microsoft.com/kb/975253

57

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