COLLEGE OF BUSINESS, HOSPITALITY AND TOURISM STUDIES

SCHOOL OF MANAGEMENT & INFORMATION SYSTEM

DEPARTMENT OF MANAGEMENT, IR & OHS

MGT601 16 Credit Points Operations Management Trimester 1 2012

UNIT COORDINATOR: TBA

CONTRIBUTING LECTURERS: TBA
TUTORS: N/A

LECTURES: TBA (on FNU Homepage)

LABS: TBA (in class in week 1)

CONSULTATION TIME: Walk-in: TBA (in class in week1)

Or through appointment with the Dept secretary

PREREQUISITE: MGT501 OR equivalent

E-INFORMATION: All pertinent information relating to the unit shall be posted on

Moodle and Class share. Students are required to check
their emails regularly for communication from the lecturer.
Check the announcements on the Moodle or/and class share.

TOTAL LEARNING HOURS:

Contact Hours 72
Lectures 48
Tutorials (using labs) 24
Labs/Workshops -
Field Trip(s) -
Self Directed Learning (during term) hours 96
Self Directed Learning (Mid-Term Break) hours 24
Self Directed Learning (Study & Exam Weeks) hours 48
Total Learning Hours 240

1
1.0 Welcome

I welcome you to this Unit and hope that you will find it enriching and interesting. This unit will
develop students knowledge and skills in understanding the principles and concepts of
Operation Management that is applicable, not only in organization, but also in other aspects of
their professional and personal life. The unit also emphasizes on problem solving to illustrate
concepts and techniques.

2.0 Unit Description

The course addresses the management of operations in manufacturing and service

organizations. Diverse activities, such as determining the size and type of production process,
purchasing the appropriate raw materials, planning and scheduling the flow of materials and the
nature and content of inventories, assuring product quality and deciding on the production
hardware and how it gets used, comprise this function of the company. Managing operations
effectively requires both strategic and tactical skills and is one of the most critical aspects of an
organization. Effective and efficient utilization of resources by an organization determines its
success in the long run and operations management is means to achieving its end.

3. 0 Learning Outcomes

On successful completion of this unit, students will be able to:

1. Analyze the overview of Operation Management and issues it addresses such as its
importance and evolution of Operation Management.
2. Compare and contrast different ways companies compete, how effective strategies can
lead to competitive organizations and the importance of productivity.
3. Diagnose the elements of good forecast the necessary steps in preparing a forecast and
basic forecasting techniques.
4. Examine what product and service designers do, the reason for design [redesign] and
the objectives of design..
5. Evaluate importance of capacity decisions and how capacity requirements are
determined.
6. Analyze the strategic importance of selection process and evaluate the major types of
facilities layout
7. Formulate the different work design in organization and the various approaches to work
design.
8. Evaluate the location decisions and factors affecting these decisions.
9. Judge the determinants of quality and the consequences of poor quality
10. Compare the concepts that underlie good inventory management.
11. Diagnose the scheduling involves and its importance. It also includes the a brief
overview of the critical method analysis and the technique of drawing network analysis
and Priority Rule of Sequencing

2
4.0 Unit Content and Reading References

Topic 1: INTRODUCTION TO OPERATION MANAGEMENT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15hrs

LEARNING OUTCOME

The students shall be able to examine the Operation Management and issues it addresses such
as its importance and evolution of Operation Management.

PERFORMANCE CRITERIA:

1.1 Apply the term operation

1.2 Examine the three major functional areas of organization
1.3 Compare and contrast Service and manufacturing operations
1.4 Examine the Operation Management functions
1.5 Compare between design and production system
1.6 Examine the historical evolution of operation management A snapshot.

Reading Resource Materials

1. Lecture Notes
2. Text: OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J.
Stevenson
3. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin
Professional, 5th edition
4. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
5. Robert Johnston, Cases in operation management , 3 rd edition, Prentice Hall.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers, 1 hr
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 2 hrs
Assignment/Project
Searching internet 2 hr
Total Self Directed Learning = 15Hours

3
Topic 2: COMPETITIVENESS, STRATEGY AND PRODUCTIVITY

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15hrs

LEARNING OUTCOME

The students shall be able to compare and contrast the different ways company compete, how
effective strategies can lead to competitive organizations and the importance of productivity.

PERFORMANCE CRITERIA:

2.1 Analyze and briefly discuss the primary ways that business organizations compete.
2.2 Formulate the strategy and explain why strategy is important for competitiveness.
2.3 Compare organizations strategy and operation strategy
2.4 Analyze the term productivity and its importance
2.5 Diagnose factors that affect productivity and how to improve productivity
2.6 Calculate Productivity Productivity and Multi Factor Productivity

Reading Resource Materials

1. Lecture Notes
2. Text: OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J.
Stevenson
3. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin
Professional, 5th edition
4. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
5. Robert Johnston, Cases in operation management , 3 rd edition, Prentice Hall.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers, 1 hr
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 2 hrs
Assignment/Project
Searching internet 2 hr
Total Self Directed Learning = 15Hours

4
Topic 3: FORECASTING

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15hrs

LEARNING OUTCOME

The students shall be able to analyze the elements of good forecast, forecast and calculate using
forecasting technique the necessary steps in preparing a forecast and basic forecasting
techniques.

PERFORMANCE CRITERIA:

3.1 Analyze the term forecasting and list the elements of the goods forecast
3.2 Design the steps in forecasting process
3.3 Compare and contrast differentiate between qualitative and quantitative forecasting
technique
3.4 Forecast using three types of Forecasting techniques; Judgmental, Time Series and
Associative
3.5 Forecast Forecasting technique; Moving Average, Weighted Moving Average and
Exponential smoothing

Reading Resource Materials

1. Lecture Notes
2. Text: OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J.
Stevenson
3. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin
Professional, 5th edition
4. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
5. Robert Johnston, Cases in operation management , 3 rd edition, Prentice Hall.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers, 1 hr
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 2 hrs
Assignment/Project
Searching internet 2 hr
Total Self Directed Learning = 15Hours

5
Topic 4: PRODUCT AND SERVICE DESIGN

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15hrs

LEARNING OUTCOME

The students shall be able to evaluate what product and service designers do the reason for
design [redesign] and the objectives of design.

PERFORMANCE CRITERIA:

4.1 Evaluate the strategic importance of product and service design

4.2 Diagnose the key reason for redesign or design
4.3 Analyze the issues in product and service design [product life cycle and standardization]
4.4 Generate the phases in product design and development
4.5 Examine the term Service; Service Design
4.6 Compare and contrast service design and Product Design

Reading Resource Materials

1. Lecture Notes
2. Text: OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J.
Stevenson
3. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin
Professional, 5th edition
4. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
5. Robert Johnston, Cases in operation management , 3 rd edition, Prentice Hall.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers, 1 hr
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 2 hrs
Assignment/Project
Searching internet 2 hr
Total Self Directed Learning = 15Hours

6
Topic 5: CAPACITY PLANNING FOR PRODUCT AND SERVICES

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15hrs

LEARNING OUTCOME

The students shall be able to generate the importance of capacity decisions and how capacity
requirements are determined.

PERFORMANCE CRITERIA:

5.1 Analyze the definition of Capacity and Importance of Capacity planning

5.2 Diagnose the determinants of effective capacity
5.3 Forecast capacity requirements
5.4 Calculate processing requirements
5.6 Analyze Cost volume analysis

Reading Resource Materials

1. Lecture Notes
2. Text: OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J.
Stevenson
3. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin
Professional, 5th edition
4. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
5. Robert Johnston, Cases in operation management , 3 rd edition, Prentice Hall.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers, 1 hr
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 2 hrs
Assignment/Project
Searching internet 2 hr
Total Self Directed Learning = 15Hours

7
Topic 6: PROCESS SELECTION AND CAPACITY LAYOUT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15hrs

LEARNING OUTCOME

The students shall be able to analyze the strategic importance of selection process and the major
types of facilities layout.

PERFORMANCE CRITERIA:

6.1 Analyze the definition of Process selection

6.2 Diagnose the process selection 5 basic Process; Job Shop, Batch, Repetitive,
Continuous, Project
6.3 Analyze the definition of Layout and objective
6.4 Analyze Major facilities layout types; Product layout, Process Layout and, Fixed position
layout/Cellular layout

Reading Resource Materials

1. Lecture Notes
2. Text: OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J.
Stevenson
3. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin
Professional, 5th edition
4. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
5. Robert Johnston, Cases in operation management , 3 rd edition, Prentice Hall.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers, 1 hr
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 2 hrs
Assignment/Project
Searching internet 2 hr
Total Self Directed Learning = 15Hours

8
Topic 7: DESIGN OF WORK SYSTEMS

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15hrs

LEARNING OUTCOME

The students shall be able to analyze and evaluate the importance of work design in organization
and the various approaches to work design.

PERFORMANCE CRITERIA:
7.1 Generate Work Design and its importance
7.2 Analyze approaches to job design
7.3 Diagnose Job Design and Ergonomics
7.4 Analyze Behavioral approaches to job design
7.5 Generate a brief overview of Motivation; Method analysis and Work Measurement
7.6 Compare the different Compensation methods; Time based system and Output based
System

Reading Resource Materials

1. Lecture Notes
2. Text: OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J.
Stevenson
3. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin
Professional, 5th edition
4. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
5. Robert Johnston, Cases in operation management , 3 rd edition, Prentice Hall.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers, 1 hr
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 2 hrs
Assignment/Project
Searching internet 2 hr
Total Self Directed Learning = 15Hours

9
Topic 8: LOCATION PLANNING AND ANALYSIS

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15hrs

LEARNING OUTCOME

The students shall be able to diagnose reasons firms must make location decisions and examine
factors affecting these decisions.

PERFORMANCE CRITERIA:

8.1 To diagnose reasons why organizations need to make location decision

8.2 To analyze the importance of location decision
8.3 To analyze Major factors affecting location decisions.

Reading Resource Materials

1. Lecture Notes
2. Text: OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J.
Stevenson
3. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin
Professional, 5th edition
4. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
5. Robert Johnston, Cases in operation management , 3 rd edition, Prentice Hall.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers, 1 hr
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 2 hrs
Assignment/Project
Searching internet 2 hr
Total Self Directed Learning = 15Hours

10
Topic 9.0: MANAGEMENT OF QUALITY

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15hrs

LEARNING OUTCOME

The students shall be able to examine the determinants of quality and the consequences of poor
quality

PERFORMANCE CRITERIA:

9.1 Examine the definitions of Quality

9.2 Diagnose dimensions of Product Quality and Service Quality
9.3 Formulate determinants of quality
9.4 Analyze consequences of poor quality

Reading Resource Materials

1. Lecture Notes
2. Text: OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J.
Stevenson
3. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin
Professional, 5th edition
4. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
5. Robert Johnston, Cases in operation management , 3 rd edition, Prentice Hall.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers, 1 hr
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 2 hrs
Assignment/Project
Searching internet 2 hr
Total Self Directed Learning = 15Hours

11
Topic 10: INVENTORY MANAGEMENT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15hrs

LEARNING OUTCOME

The students shall be able analyze the concepts that underlie good inventory management.

PERFORMANCE CRITERIA:

10.1 Formulate the definition of inventory

10.2 Diagnose the functions of inventory
10.3 Formulate objectives of inventory control
10.4 Calculate the Economic order quantity [EOQ]

Reading Resource Materials

1. Lecture Notes
2. Text: OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J.
Stevenson
3. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin
Professional, 5th edition
4. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
5. Robert Johnston, Cases in operation management , 3 rd edition, Prentice Hall.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers, 1 hr
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 2 hrs
Assignment/Project
Searching internet 2 hr
Total Self Directed Learning = 15Hours

12
Topic 11: SCHEDULING AND PROJECT MANAGEMENT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 15 hrs

LEARNING OUTCOME

The students shall be able to analyze what Scheduling involves and its importance. It also
includes the a brief overview of the critical method analysis and the technique of drawing
network analysis and Priority Rule of Sequencing

PERFORMANCE CRITERIA:

11.1 Diagnose the definition of Scheduling

11.2 Calculate using Sequencing
11.3 Calculate Production scheduling johnsons rule, Priority rules [FCFS, SPT, EDD]
11.4 Analyze and construct simple network diagrams using critical Path Method Techniques
11.4 Calculate various components of critical path analysis.

Reading Resource Materials

1. Lecture Notes
2. Text: OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J.
Stevenson
3. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin
Professional, 5th edition
4. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
5. Robert Johnston, Cases in operation management, 3rd edition, Prentice Hall.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 2 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers, 1 hr
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 2 hrs
Assignment/Project
Searching internet 2 hr
Total Self Directed Learning = 15Hours

13
 5.0 Resources

The recommended texts are:

OPERATIONS MANAGEMENT, McGraw Hill International Edition by William J. Stevenson

and other text books in Operation Management. Students must also read the listed readings
after every topic.

Supplementary

1. Roger G. Schroeder Operations Management: Contemporary Concepts and Cases, Irwin

Professional, 5th edition
2. John Naylor, Introduction to Operation Management 2nd Edition, Prentice Hall
3. Robert Johnston, Cases in operation management, 3rd edition, Prentice Hall.

6.0 Assessment

1.1 Grades
(a) The overall mark for the unit depends on performance during the trimester (50%) and
performance in the final examination (50%).

In Class Assessment

1. Pre Mid Trimester Test 15%

2. Post mid Trimester Test 15%
3. Individual student Research Project 20%
due in lecture week 11)
4. Tutorial Participation & Attendance 10%
Continuous Assessment 60%

Final Examination 40%

(b) In order to pass the unit, that is, to obtain a grade of C or better, it is necessary to score
at least 40% (ie 20/50) in the final examination. It is highly recommended that students
attend all tutorials/labs/workshops.

1.2 Letter Grade Scale

The following grading scales would be used:
6.1 Grade Marks GPA
A+ 90-100 4.33-5.00 High Distinction
A 85-89 4.00-4.27 Distinction
A- 80-84 3.73-3.93 Distinction
B+ 75-79 3.33-3.60 High Credit
B 70-74 3.00-3.27 Credit
B- 65-69 2.67-2.93 Credit
C+ 60-64 2.33-2.60 Pass

14
C 55-59 2.00-2.27 Pass
C- 50-54 1.67-1.93 Pass
D+ 45-49 1.33-1.60 Fail
D 40-44 1.00-1.27 Fail
D- 35-39 0.67-0.93 Fail
E Below 35 0-0.60 Fail
DNQ Did Not Qualify; student received over 50% of total 0 Fail
marks but did not meet other specified conditions
for a pass
W Withdrawn from Unit 0
CT Credit Transfer 0 Cross credit (CT)
NV Null & Void for Dishonest practice 0
I Result withheld/Incomplete assessment 0
X Continuing course 0
DNC Did Not Complete 0
CP Compassionate Pass 0
Aeg Aegrotat Pass 0
PT Pass Terminating 0
P Pass 0
NP Not Passed 0

1.0 Programme Regulations and Dissatisfaction with Assessment

The academic conduct of the students are governed by the University Academic and Students
Regulation (UASR). All students must obtain a copy of the UASR from the FNU academic office
and familiarize themselves with all academic matters.

Should a student be dissatisfied with either the internal or external assessment, they can take
the following steps to get redress of their grievance.

Internal Assessment: The student can refer the work back to the unit coordinator for checking
and reassessment. Following this reassessment, if the student is still dissatisfied, the student
may refer the work to the HOD. The HOD will then appoint another lecturer to examine the work
and result will then stand.
Final Exam: The student can apply for re-check of the grade as per the procedures laid down in
the UASR.

1.0 Plagiarism and Dishonest Practice Regulation

Plagiarism and dishonest practices are serious offences for which offenders shall be penalized.
Students must read the relevant section of UASR to understand the various types of cases
defined as dishonest practices in academic work and to also know the penalties associated with
these kinds of practices.

9. Final Examination Scripts

15
 9.1. A student may obtain a copy of his/her assessed final exam script(s), and all other
written materials submitted for assessment in a unit, upon application on the
prescribed form and upon the payment of the prescribed administration fee(s).
9.2. A student may view online marking guide for in the final exam paper.
9.3. No access to exam scripts shall be permitted after 12 months of the release of results
for any unit.

10. Reconsideration of Assessment and Unit Grades, and Appeals

10.1. A student may apply for reconsideration of the final (end-point) assessment.
10.2. Applications for reconsideration shall be made only after a student has viewed his/her
exam script and the marking guide under the provisions of s14 above, and remains
unsatisfied with the results obtained. The application for reconsideration shall specify
the question(s) which he/she is seeking a reconsideration of, and the basis for this.
10.3. Applications for reconsideration shall be made within five days of the result being
released if the student wishes to pursue a course to which the course(s) under
reconsideration is a prerequisite, or 21 days of the date of release of the results
otherwise. Applications need to be made by lodging a duly completed
Reconsideration of Assessment form, together with the necessary fees for the
reconsideration, to the Academic Office, which shall submit the application to the
respective Dean.
10.4. The Dean or the Head of the Academic Section authorized by the Dean to deal with
applications for reconsideration of grades shall cause the reconsideration to be done
expeditiously and independently.
10.5. Reconsideration of unit grades shall comprise
10.5.1.a careful check that the referred to examination question and part-question was
read by the examiner and given an appropriate mark;
10.5.2.a careful remarking of the question(s) being asked for reconsideration;
10.5.3.a careful check that the total examination mark has been accurately transposed
within the proportions (% coursework vs. % final examination) previously
established by the examiner;
10.5.4.a careful computation of all the marks awarded for the coursework; and
10.5.5.a careful check that the coursework mark has been accurately transposed within
the proportions previously established by the examiner.
10.6. The application shall be considered and a decision communicated to the Academic
Office within five working days of the receipt of the application for reconsideration
from the Academic Office if the course under reconsideration is a prerequisite to a
course that the student is required to undertake in the term immediately following to
complete his/her Programme, or within ten working days otherwise.
10.7. The outcome of the reconsideration shall be communicated to the student by the
Academic Office within two days of the receipt of the report from the Dean.
10.8. If the student is dissatisfied with the outcome of the application, the student may
apply to the College Academic Appeals Committee for reconsideration of the
grade/result. Appeals shall be made within five working days of the date of the
notification of the outcome of the application for reconsideration. Applications shall
be made by lodging a duly completed form prescribed for this purpose to the

16
 Academic Office, which then shall be sent by the Academic Office to the College
Appeals Committee within one working day of its receipt. The Appeals Committee
shall cause a careful reconsideration of the documents as listed in s15.5 above, as
well as cause to be carried out a careful examination of all or a sample of other
scripts (with such sample determined by a specified process by the Academic Office)
for the unit to ensure consistency of marking and assessment.
10.9. The College Academic Appeals Committee shall advise the Academic Office of the
outcome of the appeal within five working days from the date of the receipt of the
application from the Academic Office if the course is a prerequisite to a course that
the student would need to do in the term immediately following to complete a
programme or within 15 working days otherwise. The Academic Office shall advise
the student within 24 hours by email or phone.
10.10. A grade may be unchanged, raised or lowered following reconsideration under this
section.
10.11. A student who is dissatisfied with the award of the College Academic Appeals
Committee may appeal further to the Students Appeals Committee for
reconsideration of the decision of the College Academic Appeals Committee. This
appeal must be lodged within two working days from the date of the notification if
the course under reconsideration is a prerequisite to a course that the student is
required to undertake in the term immediately following to complete his/her
Programme or within ten working days otherwise.
10.12. Appeals against the decision of the College Academic Appeals Committee shall be
made by lodging the prescribed application form [Appeal: Reconsideration of
Assessment] to the Academic Office.
10.13. The Students Appeals Committee shall advice the Academic Office of the outcome of
the appeal within five working days of the date of the lodgement of the appeal if the
appeal concerns a prerequisite to another unit that the student needs to do in the
term immediately following to complete the programme, or 20 working days
otherwise.
10.14. A student may be given provisional admission into a unit if the unit whose grade is
under reconsideration or is under appeal is a prerequisite. The admission would be
confirmed if the students application succeeds. If the application fails, the student
shall be deregistered from the unit, with no loss of fee paid for the unit.
10.15. Any and all fee paid for reconsideration of a unit grade , including the fees to get a
copy of the script and to view the marking guide, shall be refunded to the candidate,
if, as a result of the reconsideration or appeals, the grade for the unit is raised.
10.16. The decision of the Students Appeals Committee shall be final.

17