COLLEGE OF BUSINESS, HOSPITALITY AND TOURISM STUDIES

SCHOOL OF MANAGEMENT & INFORMATION

DEPARTMENT OF MANAGEMENT, IR & OHS

MGT402 12 Credit Points Supervisory Studies Trimester 1 2012

UNIT COORDINATOR: TBA

CONTRIBUTING LECTURERS: TBA
TUTORS: N/A

LECTURES: TBA (on FNU Homepage)

LABS: TBA (in class in week 1)

CONSULTATION TIME: Walk-in: TBA (in class in week1)

Or through appointment with the Dept secretary

PREREQUISITE: Form 6 Pass or equivalent

E-INFORMATION: All pertinent information relating to the unit shall be posted on

Moodle and Class share. Students are required to check their
emails regularly for communication from the lecturer. Check the
announcements on the Moodle or/and class share.

TOTAL LEARNING HOURS:

Contact Hours 72
Lectures 48
Tutorials 18
Labs/Workshops 0
Field Trip(s) 0
Self Directed Learning (during term) hours 36
Self Directed Learning (Mid-Term Break) hours 24
Self Directed Learning (Study & Exam Weeks) hours 48
Total Learning Hours 180

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1.0 Welcome

Welcome to this Unit and hope that you will find it enriching and interesting. This unit brings
together an understanding of the concepts of workplace organizations and how management
plays its role to oversee the organizations effective and efficient running. The students will be
encouraged to investigate the management and supervisory practices current in large and small
organizations.

2.0 Unit Description

As the twenty-first century continues to unfold, management becomes increasingly complex and
its practice all the more significant. Globalization has become a political and economic issue as
competition increases in intensity. Technology, international activities, business practices and
changes in organizational social responsibility mean managers must consider their methods and
goals. And increasingly emphasize innovation to address environmental and social issues.This
course will equip students with the skills required to become an informed and effective manager.
Its continues to look at the rapidly changing environment of management using a critical
approach bringing to students updated theoretical context, and offer the most diverse case
studies.

3. 0 Learning Outcomes

On successful completion of this unit, students will be able to:

1. Explain four management functions and their interrelationships

2. Identify and discuss several early innovative management practices and explain the
evolution of basic management theory
3. Explain the concept of mega-environment and outline its major elements
4. Explain major problem types facing decision makers and describe variations between
programmed and non-programmed decision
5. Examine the major components in the overall planning process
6. Identify and discuss internal and external factors leading to need for change
7. Distinguish change form innovation and identify major forces for change and innovation
8. Analyze the elements making up organization structure
9. Assess the skills in employment relationship and understand the changing work
processes and issues affecting human resources.
10. Examine the linkage between motivation, effort and organizational growth
11. Compare and contrast the characteristics of managers and leaders in organization
12. Examine major types of managerial communication and discuss management
communication preferences.

4.0 Unit Content and Reading References

Topic 1: THE CHALLENGE OF MANAGEMENT

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Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 7

Learning Outcome:

The student shall be able to explain four management functions and their interrelationships

PERFORMANCE CRITERIA:
1.1 Identify other major management process elements
1.2 Describe three common managerial work methods and their ten major roles
1.3 Identify main factors influencing work agendas and how such agendas can channel managers
efforts
1.4 Delineate three major managerial skill types
1.5 Distinguish between effectiveness and efficiency in regard to organizational performance

Reading Resource Materials

1. Lecture Notes
2. Text: Chapter 1: The Challenge of Management, pp. 2 - 35.
3. Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008). Management: A Pacific Rim focus,
5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.
SDL Activities
Study lecture notes 15 slides 2 hours Searching internet 2 hours
Tutorial preparation 1 hours Group Discussions 1 hour
Reading newspapers, 1 hours
business magazines,
watching TV news
Total Self Directed Learning = 7 Hours

Topic 2: PIONEERING IDEAS IN MANAGEMENT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 9

Learning Outcome:

The student shall be to identify several early innovative management practices and explain the
evolution of basic management theory

PERFORMANCE CRITERIA:

2.1 Trace pre - classical contributions to the field of management

2.2 Explain major approaches within the classical viewpoint of management
2.3 Describe major developments contributing to establishing the behavioral viewpoint
2.4 Explain major approaches within the quantitative management viewpoint
2.5 Discuss the relevance of systems theory and contingency theory to the field of management
2.6 Explain how management in Japan influenced the theory Z management viewpoint

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2.7 Explain how current knowledge about management results from innovative processes
involving many management pioneers

Reading Resource Materials

1. Lecture Notes
2. Text: Chapter 2: Pioneering Ideas in Managementpp. 36 - 71.
3. Recommended Text; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.

SDL Activities
Study lecture notes 14 slides 2 Hours Searching internet 1 Hour
Tutorial preparation 2 Hours Prep Mid Term Exam 1 Hour
Study journal articles 1 Hour Research 2 Hours
Assignment/Project
Total Self Directed Learning = 9 Hours

Topic 3: UNDERSTANDING INTERNAL AND EXTERNAL ENVIRONMENT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 9

Learning Outcome:

The student shall be able to explain the concept of mega-environment and outline its major
elements

PERFORMANCE CRITERIA

3.1 Distinguish between the concept of task environment and mega-environment and describe
major task-environment elements
3.2 Contrast population ecology and resource dependence views of the organization-
environment interface
3.3 Explain how environment uncertainty and bounty impact on organizations.
3.4 Describe the major method organisations use to manage their environment
3.5 Explain the nature of organizational culture and its major manifestations
3.6 Contrast entrepreneurial and administrative cultures as means of promoting innovation
3.7 Explain how organization cultures can be changed

Reading Resource Materials

1. Lecture Notes
2. Text: Chapter 3: Understanding Internal and External Environment, pp. 72 - 107.
3. Recommended Text; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.

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 4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.

SDL Activities
Study lecture notes 14 slides 2 Hours Searching internet 1 Hour
Tutorial preparation 2 Hours Prep Mid Term Exam 1 Hour
Study journal articles 1 Hour Research 2 Hours
Assignment/Project
Total Self Directed Learning = 9 Hours

Topic 4: MANAGERIAL DECISION MAKING

Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 9

Learning Outcome:

The student shall be able to explain major problem types facing decision makers and describe
variations between programmed and non-programmed decision

PERFORMANCE CRITERIA:
4.1 Contrast rational and non-rational models of managers as decision makers
4.2 Describe the steps in an effective decision-making process
4.3 Explain how to overcome barriers associated with accepting a problems challenge and
searching for sufficient alternatives
4.4 Describe how to recognize common decision-making biases and avoid the decision-
escalation phenomenon
4.5 Assess the advantages and disadvantages of group decision making
4.6 Four stages of creativity
4.7 Describe major techniques for enhancing group creativity

Reading Resource Materials

1. Lecture Notes
2. Text: Chapter 5: Managerial Decision Making, pp. 152 199
3. Recommended Text; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.

SDL Activities
Study lecture notes 14 slides 2 Hours Searching internet 1 Hour
Tutorial preparation 2 Hours Prep Mid Term Exam 1 Hour
Study journal articles 1 Hour Research 2 Hours
Assignment/Project
Total Self Directed Learning = 9 Hours

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Topic 5: ESTABLISHING ORGANISATIONAL GOALS AND PLANS, THEN DEVELOPING STRATEGY

Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 9

Learning Outcome:

The students shall be able to describe the major components in the overall planning process

PERFORMANCE CRITERIA:

5.1 Explain the concept of organisational mission and the purpose of mission statement
5.2 Outline the major benefits of goals and explain how they differ according to organisational
level
5.3 Explain how plans differ by organisational level and extent of recurring use
5.4 Explain the concept of strategic management and identify three main levels of strategy
5.5 Describe Porters competitive strategies for the business level
5.6 Explain the role of strategies at different level
5.7 Outline and discuss the process of strategy implementation

Reading Resource Materials

1. Lecture Notes
2. Text: chapter 6:Establishing Organizational Goals And Plans, Then Developing Strategy:
pp.200 - 241.
3. Recommended Text; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.

SDL Activities
Study lecture notes 14 slides 2 Hours Searching internet 1 Hour
Tutorial preparation 2 Hours Prep Mid Term Exam 1 Hour
Study journal articles 1 Hour Research 2 Hours
Assignment/Project
Total Self Directed Learning = 9 Hours

Topic 6: MANAGING ORGANISATIONS THROUGH CHANGE AND CONFLICT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 10

Learning Outcome:

The students shall be able to identify internal and external factors leading to need for change

PERFORMANCE CRITERIA:
6.1 Indicate why employees resist change
6.2 Explain how to overcome resist change, including use of force-field analysis

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6.3 Identify the differences that distinguish conflict between an individual and an organisation
from conflict between groups
6.4 Explain causes of conflict and how to reduce, resolve and stimulate conflict
6.5 Explain benefits and losses which can be incurred as result of organisational conflict
6.6 Explain the relationship between change and conflict
6.7 Explain how both functional and dysfunctional conflict impact group behavior

Reading Resource Materials

1. Lecture Notes
2. Text: Chapter 7. Managing Organizations through Change and Conflict: pp. 242 - 277.
3. Recommended Text; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.

SDL Activities
Study lecture notes 14 slides 2 Hours Searching internet 1 Hour
Tutorial preparation 2 Hours Prep Mid Term Exam 2 Hour
Study journal articles 1 Hour Research 2 Hours
Assignment/Project
Total Self Directed Learning = 10 Hours

Topic 7: FOSTERING AN INNOVATIVE ORGANISATION

Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 10

Learning Outcome:

The student shall be able to distinguish change form innovation and identify major forces for
change and innovation

PERFORMANCE CRITERIA:

7.2 Enumerate four organizational life-cycle stages and discuss revitalization and termination
7.3 Explain the eight-step change and innovation model
7.4 Specify four factors needed to link innovation and competitive advantage

Reading Resource Materials

1. Lecture Notes
2. Text: Chapter 8:Fostering an Innovative Organization: 279 - 316.
3. Recommended Text; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.
SDL Activities

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Study lecture notes 14 slides 2 Hours Searching internet 1 Hour
Tutorial preparation 2 Hours Prep Exam 2 Hour
Study journal articles 1 Hour Research 2 Hours
Assignment/Project
Total Self Directed Learning = 10 Hours
Topic 8: ORGANISATION STRUCTURE

Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 9

Learning Outcome:

The student shall be able to describe the elements making up organization structure

PERFORMANCE CRITERIA:

8.1 Explain the importance of organization charts and the chain-of-command concept
8.2 Explain five major vertical co-ordination methods, including formalization, span of
management, centralization versus decentralization, delegation, and line and staff position
8.3 Explain how slack resources and information systems can be used to co-ordinate horizontally
8.4 Describe major lateral relations types and explain their usefulness in facilitating horizontal
co-ordination

Reading Resource Materials

1. Lecture Notes
2. Text: Chapter 9: Organization Structure, pp. 318 - 343.
3. Recommended Text; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.

SDL Activities
Study lecture notes 14 slides 2 Hours Searching internet 1 Hour
Tutorial preparation 2 Hours Prep Exam 1 Hour
Study journal articles 1 Hour Research 2 Hours
Assignment/Project
Total Self Directed Learning = 9 Hours

Topic 9.0: HUMAN RESOURCES MANAGEMENT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 9
Learning Outcome:

The student shall be able to acquire skills in employment relationship and understand the
changing work processes and issues affecting human resources.

PERFORMANCE CRITERIA:

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9.1 Explain the three phases of the employment relationship and their importance.
9.2 Assess the impact of IT on HRM.
9.3 Explain the changing nature of work and work process.
9.4 Explain the impact of contemporary issues on HRM.

Reading Resource Materials

1. Lecture Notes
2. Text: Chapter 11:Human Resources Management, pp. 384 - 440.
3. Recommended Text; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.
SDL Activities
Study lecture notes 14 slides 2 Hours Searching internet 1 Hour
Tutorial preparation 2 Hours Prep Exam 1 Hour
Study journal articles 1 Hour Research 2 Hours
Assignment/Project
Total Self Directed Learning = 9 Hours

Topic 10: MOTIVATION

Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 9

Learning Outcome:

The student shall be able to examine the linkage between motivation, effort and organisational
growth .
PERFORMANCE CRITERIA:

10.1 Define motivation and outline the motivation process

10.2 Compare and contrast major need theories of motivation
10.3 Describe three major cognitive theories of motivation and explain how they facilitate the
motivation process
10.4 Explain reinforcement theory of motivation and discuss how it can help managers
10.5 Outline the main approaches to job design and discuss whether there is a relationship
between job characteristics and employee motivation

Reading Resource Materials

1. Lecture Notes
2. Text: chapter 12:Motivation, pp442 475
3. Recommended Text; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.

SDL Activities

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Study lecture notes 14 slides 2 Hours Searching internet 1 Hour
Tutorial preparation 2 Hours Prep Exam 1 Hour
Study journal articles 1 Hour Research 2 Hours
Assignment/Project
Total Self Directed Learning = 9 Hours
Topic 11: LEADERSHIP

Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 10

Learning Outcome:

The student shall be able to compare and contrast the characteristics of managers and leaders in
organization.

PERFORMANCE CRITERIA:

11.1 Outline the major sources of leader power and explain how leaders can use power to
encourage subordinate commitment
11.2 Describe the current state of efforts to identify leadership traits
11.3 Describe the Leadership Grid approach to leadership and assess the extent to which
females and males behave differently as leaders
11.4 Delineate Fielders contingency theory of leadership
11.5 Contrast the following situational approaches to leadership: normative leadership model,
situational leadership theory and path-goal theory
11.6 Describe transformational leadership and explain its link to innovation

Reading Resource Materials

1. Lecture Notes
2. Text: chapter 12:Leadership, pp476 511
3. Recommended Text; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.

SDL Activities
Study lecture notes 14 slides 2 Hours Searching internet 1 Hour
Tutorial preparation 2 Hours Prep Exam 2 Hour
Study journal articles 1 Hour Research 2 Hours
Assignment/Project
Total Self Directed Learning = 10 Hours

Topic 12: MANAGERIAL COMMUNICATION

Lecture Hrs: 4 Tutorial/Workshop Hrs: 1 SDL Hrs: 10

Learning Outcome:

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The student shall be able to examine major types of managerial communication and discuss
management communication preferences.

PERFORMANCE CRITERIA:

12.1 Outline the basic components of the communication process

12.2 Describe how perceptual processes influence individual communication
12.3 Assess the usefulness of decentralized group communication networks
12.5 Distinguish between major organizational communication channels and explain their role in
managing effectively

Reading Resource Materials

1. Lecture Notes
2. Text: chapter 14:Managerial Communication, pp512 541
3. Recommended Text; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. &Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland: John Wiley & Sons.

SDL Activities
Study lecture notes 14 slides 2 Hours Searching internet 1 Hour
Tutorial preparation 2 Hours Prep Exam 2 Hour
Study journal articles 1 Hour Research 2 Hours
Assignment/Project
Total Self Directed Learning = 10 Hours

5.0 Resources

The recommended texts are:

Bartol, K., Margaret, T., Matthews, G & Sharma, B (2008). Management: A Pacific Rim Focus. 5 th
Ed. McGraw Hill Companies

Supplementary: Students to read other management text books form the library

6.0 Assessment

1.1 Grades
(a) The overall mark for the unit depends on performance during the trimester (50%) and
performance in the final examination (50%).

In Class Assessment

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 1. Individual Assignment 15%
2. Mid Semester Examination 30%
3. Tutorial Exercice& Tutorial Participation 10%
4. Case Study 15%
5. Group Project 25%
6. Presentation 5%
100%

(b) In order to pass the unit, that is, to obtain a grade of C or better, it is necessary to score
at least 40% (ie 20/50) in the final examination. It is highly recommended that students
attend all tutorials/labs/workshops.

1.2 Letter Grade Scale

The following grading scales would be used:
6.1 Grade Marks GPA
A+ 90-100 4.33-5.00 High Distinction
A 85-89 4.00-4.27 Distinction
A- 80-84 3.73-3.93 Distinction
B+ 75-79 3.33-3.60 High Credit
B 70-74 3.00-3.27 Credit
B- 65-69 2.67-2.93 Credit
C+ 60-64 2.33-2.60 Pass
C 55-59 2.00-2.27 Pass
C- 50-54 1.67-1.93 Pass
D+ 45-49 1.33-1.60 Fail
D 40-44 1.00-1.27 Fail
D- 35-39 0.67-0.93 Fail
E Below 35 0-0.60 Fail
DNQ Did Not Qualify; student received over 50% of total 0 Fail
marks but did not meet other specified conditions
for a pass
W Withdrawn from Unit 0
CT Credit Transfer 0 Cross credit (CT)
NV Null & Void for Dishonest practice 0
I Result withheld/Incomplete assessment 0
X Continuing course 0
DNC Did Not Complete 0
CP Compassionate Pass 0
Aeg Aegrotat Pass 0
PT Pass Terminating 0
P Pass 0
NP Not Passed 0

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7.0 Programme Regulations and Dissatisfaction with Assessment

The academic conducts of the students are governed by the University Academic and Students
Regulation (UASR). All students must obtain a copy of the UASR from the FNU academic office
and familiarize themselves with all academic matters.

Should a student be dissatisfied with either the internal or external assessment, they can take
the following steps to get redress of their grievance.

Internal Assessment: The student can refer the work back to the unit coordinator for checking
and reassessment. Following this reassessment, if the student is still dissatisfied, the student
may refer the work to the HOD. The HOD will then appoint another lecturer to examine the work
and result will then stand.
Final Exam: The student can apply for re-check of the grade as per the procedures laid down in
the UASR.

8.0 Plagiarism and Dishonest Practice Regulation

Plagiarism and dishonest practices are serious offences for which offenders shall be penalized.
Students must read the relevant section of UASR to understand the various types of cases
defined as dishonest practices in academic work and to also know the penalties associated with
these kinds of practices.

9. Final Examination Scripts

9.1. A student may obtain a copy of his/her assessed final exam script(s), and all other
written materials submitted for assessment in a unit, upon application on the
prescribed form and upon the payment of the prescribed administration fee(s).
9.2. A student may view online marking guide for in the final exam paper.
9.3. No access to exam scripts shall be permitted after 12 months of the release of results
for any unit.

10. Reconsideration of Assessment and Unit Grades, and Appeals

10.1. A student may apply for reconsideration of the final (end-point) assessment.
10.2. Applications for reconsideration shall be made only after a student has viewed his/her
exam script and the marking guide under the provisions of s14 above, and remains
unsatisfied with the results obtained. The application for reconsideration shall specify
the question(s) which he/she is seeking a reconsideration of, and the basis for this.
10.3. Applications for reconsideration shall be made within five days of the result being
released if the student wishes to pursue a course to which the course(s) under
reconsideration is a prerequisite, or 21 days of the date of release of the results
otherwise. Applications need to be made by lodging a duly completed
Reconsideration of Assessment form, together with the necessary fees for the

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 reconsideration, to the Academic Office, which shall submit the application to the
respective Dean.
10.4. The Dean or the Head of the Academic Section authorized by the Dean to deal with
applications for reconsideration of grades shall cause the reconsideration to be done
expeditiously and independently.
10.5. Reconsideration of unit grades shall comprise
10.5.1.a careful check that the referred to examination question and part-question was
read by the examiner and given an appropriate mark;
10.5.2.a careful remarking of the question(s) being asked for reconsideration;
10.5.3.a careful check that the total examination mark has been accurately transposed
within the proportions (% coursework vs. % final examination) previously
established by the examiner;
10.5.4.a careful computation of all the marks awarded for the coursework; and
10.5.5.a careful check that the coursework mark has been accurately transposed within
the proportions previously established by the examiner.
10.6. The application shall be considered and a decision communicated to the Academic
Office within five working days of the receipt of the application for reconsideration
from the Academic Office if the course under reconsideration is a prerequisite to a
course that the student is required to undertake in the term immediately following to
complete his/her Programme, or within ten working days otherwise.
10.7. The outcome of the reconsideration shall be communicated to the student by the
Academic Office within two days of the receipt of the report from the Dean.
10.8. If the student is dissatisfied with the outcome of the application, the student may
apply to the College Academic Appeals Committee for reconsideration of the
grade/result. Appeals shall be made within five working days of the date of the
notification of the outcome of the application for reconsideration. Applications shall
be made by lodging a duly completed form prescribed for this purpose to the
Academic Office, which then shall be sent by the Academic Office to the College
Appeals Committee within one working day of its receipt. The Appeals Committee
shall cause a careful reconsideration of the documents as listed in s15.5 above, as
well as cause to be carried out a careful examination of all or a sample of other
scripts (with such sample determined by a specified process by the Academic Office)
for the unit to ensure consistency of marking and assessment.
10.9. The College Academic Appeals Committee shall advise the Academic Office of the
outcome of the appeal within five working days from the date of the receipt of the
application from the Academic Office if the course is a prerequisite to a course that
the student would need to do in the term immediately following to complete a
programme or within 15 working days otherwise. The Academic Office shall advise
the student within 24 hours by email or phone.
10.10. A grade may be unchanged, raised or lowered following reconsideration under this
section.
10.11. A student who is dissatisfied with the award of the College Academic Appeals
Committee may appeal further to the Students Appeals Committee for
reconsideration of the decision of the College Academic Appeals Committee. This
appeal must be lodged within two working days from the date of the notification if
the course under reconsideration is a prerequisite to a course that the student is
required to undertake in the term immediately following to complete his/her
Programme or within ten working days otherwise.

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 10.12. Appeals against the decision of the College Academic Appeals Committee shall be
made by lodging the prescribed application form [Appeal: Reconsideration of
Assessment] to the Academic Office.
10.13. The Students Appeals Committee shall advice the Academic Office of the outcome of
the appeal within five working days of the date of the lodgement of the appeal if the
appeal concerns a prerequisite to another unit that the student needs to do in the
term immediately following to complete the programme, or 20 working days
otherwise.
10.14. A student may be given provisional admission into a unit if the unit whose grade is
under reconsideration or is under appeal is a prerequisite. The admission would be
confirmed if the students application succeeds. If the application fails, the student
shall be deregistered from the unit, with no loss of fee paid for the unit.
10.15. Any and all fee paid for reconsideration of a unit grade , including the fees to get a
copy of the script and to view the marking guide, shall be refunded to the candidate,
if, as a result of the reconsideration or appeals, the grade for the unit is raised.
10.16. The decision of the Students Appeals Committee shall be final.

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