TEL 431: Learning in Workplaces

L6 Activity

Performance Feedback
Constructs: Evaluation and Feedback

Name: Amanda Pile

Date: November 18, 2017
Your Assigned Facilitator: Workman

NOTE: Please bold all your responses so nothing is missed when your work is assessed.

NOTE: This document must be submitted with the url to your survey (paste below when
requested) as well as a stand-alone Excel document (submitted as an attachment). If you
do not submit all three deliverables you will receive 0 points for the entire assignment,
and be asked to resubmit a completed assignment within 24 hours. In this case there will
be a reduction of 10% of the possible points.

Background Information about Performance Reviews

Think about the learning institution you envision for your future target job. Your responsibility
would be to contribute to the goals and mission of that organization. There are several ways to
measure your success. You would want to document your progress towards these goals. You
would want your responsibilities to be measured in a way that is reliable and credible, and fair.

Most organizations have institutionalized a performance review process, which is usually

handled through the organizations human resources department as a formal, annual process.
The purpose of a performance review is to evaluate the job performance of an employee. The
performance review is typically used as justification to increase salary or to offer advancement
in position.

There is much research suggesting traditional performance reviews, conducted by an

employees supervisor, at best have limitations, and can sometimes be detrimental to morale
and motivation.

A Complementary System
In addition to an annual performance review, research has shown pairing multiple rating sources
can provide more accurate, reliable, and credible information, and insight about an employees
performance and limitations. Additionally, research has shown that evaluation systems that use
a variety of rating sources to supplement the supervisors evaluation are more influential on
employee change and motivation.

The 360-degree evaluation was established to provide multiple angles of review of an

individuals work-related performance. It is conducted by administering a questionnaire to
individuals who have contact with the employee, including:
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 self
subordinates
peers
superiors
clients/customers/students

For this activity you will ask others to take a 360-degree assessment about your behaviors.
Those who take the assessment on your behalf can be your superiors, peers, customers, and
possibly subordinates. You can do a 360 of yourself in your work environment, an organization
where you volunteer on a consistent basis, or any other group-based setting such as a club or
church group. As a backup plan, you can do a 360 of how your family members see you. The
idea is to review your behaviors from others perspectives, to learn more about yourself, and to
use the insight gained to improve yourself in the given environment.

Asking someone to review your attitudes and behaviors puts you in a very vulnerable position.
To help you understand the power of being vulnerable, and how being vulnerable can change
the way you interact with others, watch this TedTALK by Bren Brown, socialwork scientist: The
Power of Vulnerability. http://www.ted.com/talks/brene_brown_on_vulnerability?language=en#t-
7396

CREATE A 360 QUESTIONNAIRE

Review this document to get a more complete explanation of benefits of a 360-degree

assessment. Pay special attention to the respondent categories and the precautions. This will
help you make good choices as you progress through this activity:
United States Office of Personnel Management, Performance Management Practitioner Series
(1997). 360-degree assessment: An overview. Retrieved from https://www.opm.gov/policy-data-
oversight/performance-management/performance-management-cycle/rating/360assessment.pdf

Before you go further, explore the context of your 360. Provide a summary of the situation,
including the purpose or vision of the organization, your roles and responsibilities, who you are
responsible to, who your equals are, who reports to you (if applicable), and who the system
serves (e.g., the customer, client, patient, where applicable) (3 pts):
I am currently a dog trainer. As a dog trainer I am not the boss, I have a boss of my
own who watches over me and gives me instruction. Throughout this job I am asked all
five things: accountability, integrity, decision making, teamwork, and flexibility. Each
thing is needed as a dog trainer. As a trainer you must always hold yourself accountable
for your work and how you treat the owner as wella s the dog. You must always be
honest with clients and be able to make decisions. Teamwork is a big thing as a dog
trainer. Each and every week the trainers come together to take note on each and every
dog. Each dog has specific needs and it is our job to ensure we are working as one. And
lastly you must be flexible. Overall, I am a trainer my responsibilities involves training
owners and their dogs. I am responsible for myself as well as the dog and owner while in
my care. I am equal to all other trainers and no one reports to me.

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To get a better understanding of possible content and structure of a 360 questionnaire, review
the examples on this web page: http://www.hr-survey.com/360FeedbackDemos.htm

Write an opening paragraph for your questionnaire. Explain the purpose of the 360 with some
detail. Include that you will not be collecting identifying information on respondents (e.g., names,
email addresses, etc.). Be sure this comes across as a request, and something that would be
helpful to you, not a mandate. Let them know how their insight will be helpful to you. Provide a
deadline for their participation that is TWO DAYS PRIOR TO THE DEADLINE FOR THIS
ASSIGNMENT so you have some time to review the data and internalize their feedback. Write
your introduction paragraph here (5 pts):
You are being asked to take this survey to better understand how various populations
act regarding different situations. This short survey will allow you to better understand
yourself and who you are as a person. As a part of 360 Development many others:
employees, family, and coworkers will be able to provide accurate feedback. Our goal of
this short survey is to provide feedback to you that is useful to you as well as your
performance. This survey gives the opportunity of self improvement. All of this
information answered will be confidential, no name, address, or any personal information
will be given out or used.
Please provide feedback using the given form below. Answer each and every question
the best you can. Be honest with all answers as this was made to benefit you. This
survey consists of five categories. Thank you for taking the time, this assignment
deadline is November 19th, 2017.

Now, determine a list of 5 categories that would be the most helpful in informing your
development. For ideas, review this comprehensive list:
Accountability
Achievement
Bias for Action
Change Management
Decision Making
Developing Others
Empowering Others
Establishing Focus / Direction
Excellence
Flexibility
Goals
Initiative
Innovation
Integrity
Interpersonal Skills
Managing Performance
Problem Solving
Professional Development
Project Management

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 Teamwork

For each of the 5 categories, compose 3 or more questions using a Likert scale, and 1 open-
ended question (minimum 4 questions total). The format of a typical five-level Likert item could
be:
1. Strongly disagree
2. Disagree
3. Neither agree nor disagree
4. Agree
5. Strongly agree

Here are some ideas: http://www.hr-survey.com/360FeedbackItems.htm

Write your category headers and questions here (15 pts):

Category 1: Teamwork
Likert items (3 or more):
1. Actively participates as a team member
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
2. Strives in an environment full of collaboration
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
3. Values teamwork higher than personal competition
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
Open-Ended Question (1):
1. What is most important to you regarding teamwork?

Category 2: Integrity
Likert items (3 or more):
1. Integrity is important
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
2. Without integrity nothing will work

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 a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
3. Integrity can make or break a relationship
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
Open-Ended Question (1):
1. What about integrity is most important to you?

Category 3: Flexibility
Likert items (3 or more):
1. I can make anything work at any time
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
2. I can be counted on whenever
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
3. I can change plans easily
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
Open-Ended Question (1):
1. If plans change randomly, are you able to roll with the punches?

Category 4: Decision Making

Likert items (3 or more):
1. I can make decisions
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
2. Decisions are easy for me

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 a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
3. When people can't decide on something they come to me
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
Open-Ended Question (1):
1. What is something you have a hard time deciding on?

Category 5: Accountability
Likert items (3 or more):
1. I hold myself accountable
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
2. I admit when I am wrong
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
3. I hold others accountable
a. Strongly disagree
b. Disagree
c. Neither agree nor disagree
d. Agree
e. Strongly agree
Open-Ended Question (1):
1. When do you hold yourself accountable?

Create your questionnaire in Google Forms to include:

opening paragraph, per above
headers to label each category
3 or more Likert-type questions per category
one open-ended question per category (Make these questions required.)
customized thank-you text (See tutorials on how to do this.)

Paste your thank you text here (2 pts):

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 Thank you for your time, we appreciate it. We really hope you took the time to get to yourself
through the process of taking this survey.

Here are some training materials that will help you with this task:
1. Watch the Using Forms in Google docs video to get an overview of Google Forms. It is
old enough that it calls Google Drive Google Docs, but the overview remains the same
as far as why this is such a cool tool. You can still go as he states, to Google Sheets,
then use the Tools>Create Form, to start a new survey. Newer tutorials show using the
New>More>Google Forms method of starting a new survey. Either way is fine.
2. Watch this 13-minute screencast that will show you all the INs and OUTs of how to
create a Google Form. For those using the NEW Google Forms optional update try this
tutorial.
3. Use this support page for creating your first form.
4. Learn about some of the tips and tricks that can help you make more sophisticated
Google Forms.

Paste the URL to your questionnaire here:

https://docs.google.com/forms/d/e/1FAIpQLScboi9R0RZFDKce7jAOME0ZQZa5qfqJHNyR
VxNswk7sqUI_cw/viewform

ADMINISTER THE QUESTIONNAIRE

Take the questionnaire yourself, based on how you see your own behaviors. Double check the
response spreadsheet to make sure your data appears. If it does not, you have some
troubleshooting to do before you send it out to your list of respondents. Edit any questions you
feel are not clear.

Population Types
Now make a list of individuals from this environment who might provide insight about your
knowledge, skills, behaviors, and attitudes. These individuals should fall within a variety of the
population types listed below.

The more responses you get, the more insight you will gain. To meet the expectation for this
assignment, you will need at least 8 participants to respond. You will want your respondents to
represent a variety of different population types. Not everyone will participate, so you might want
to send your request to more than 8 individuals.

Names of those you sent the survey to. Provide first names only, to maintain anonymity. (3 pts):
subordinates:
peers: Andres, Kayla, Janice, Eliana, Virginia, Stephen, Jennifer, Courtney, Jacob
superiors:
clients/customers/students:

Send the URL to these individuals, along with the message you composed above, asking for
their participation.

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Response Rate
How many participants responded? (8 required in order to provide you with the ability to reflect
about the questions below)
What percentage of people responded to the questionnaire? (1 pts) 100%
Hint: number of people who responded divided by the number of people you sent it to.

Results
Share your spreadsheet results with your grader by downloading your results from the Google
spreadsheet as an Excel document and attaching it as you submit your assignment.

NOTE: Submitting the URL to your google spreadsheet is not acceptable as a google
spreadsheet can be edited after the submission deadline, and would be suspect of e-cheating. If
you submit the URL instead of a stand-alone file, you will be issued 0 points for this assignment.

BEING VULNERABLE

Review the TedTALK by Bren Brown, socialwork scientist: The Power of Vulnerability.
http://www.ted.com/talks/brene_brown_on_vulnerability?language=en#t-7396
Summarize what Brown says are the benefits of this level of connection with others, and
opportunity for growth. Include 3 in-text citations from the video that were personally insightful
for you, and explain why (200-300 words) (5 pts):
Brown explains that Vulnerability and Shame are what make us, us. Without connections,
friendships, and relationships we as humans would have very little meaning in the world.
Brown explains that there are, many folks who are always wondering if theyre good
enough. Brown took it upon herself to start a year long research program, one year
turned into six. Brown makes a great point by sharing that many people do not feel they
make strong connections because they feel they are not worthy. When it comes to
connections, many people feel as though they are insecure. Brown continues to share
valuable information when explaining how, you need compassion to be kind to
themselves first and then to others. Individuals cant practice compassion with others
until they have been compassionate to themselves first. Brown talks very deeply about
how we as people struggle with vulnerability and that we have many insecurities. We as
individuals need to take the time to realize that vulnerability, means we are alive.
Vulnerability is what allows us to love ourselves and others. Brown really took the time
to explain her research and how we are all vulnerable at times and there is really no
avoiding it. Vulnerability, to me, can be a very good thing. In my opinion, like Brown,
vulnerability opens our lives up to many different things.

Word count: 223

Reflect about vulnerability and this process. How did you handle your emotions, being the level
of vulnerability required was very high, when you were selecting who to send your questionnaire
to, when you were sending out the questionnaire, and when you reviewed your data. Discuss

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this issue from the three points in the Brown TedTALK you emphasized in your response above.
(200-300 words) (5 pts):
Vulnerability is put in this world so that we feel needed and wanted by others.
Vulnerability teaches us many life lessons. Some cases where we are vulnerable are
when we want to ask someone out, when we want to initiate something with someone,
and many other things like getting fired from a job. Even though some of these
experiences cause us shame and heartbreak, we learned something. Vulnerability is all
about giving your whole heart to someone or something. Without being vulnerable we
are not going to fall in love, we wont get a new job, and we wont be intimate with our
partners. I am a very vulnerable person. I love with my whole heart and give my
everything when doing anything. The questionnaire I sent out went to all of my
classmates. I am interested to understand and know just how they think and feel about
certain situations. My emotions are usually pretty hard so control. My emotions,
countless times, have gotten the best of me. The biggest issue discussed above was that
people feel as though they arent good enough. The main part of vulnerability that people
find issue with is not wanting to get hurt and not wanting to get shut down. Another
major part of vulnerability is knowing that lessons come from it. Some people are very
open to vulnerability as they know they are going to learn a valuable lesson. The
TedTALK video provides extremely useful information.

Word count: 243

References (5 pts)
Note: no credit will be given unless your references are formatted per APA. See Owl at Purdue
as a guide.

Figure 2f from: Irimia R, Gottschling M (2016) Taxonomic revision of Rochefortia Sw.

(Ehretiaceae, Boraginales). Biodiversity Data Journal 4: e7720.
https://doi.org/10.3897/BDJ.4.e7720. (n.d.). doi:10.3897/bdj.4.e7720.figure2f

REFLECT ABOUT RESULTS

Vulnerability (4 pts)
How did you handle your emotions, being this is a vulnerable process--to request honest
feedback from those with whom you work?
It was not something I found difficult. When asking for responses on the given
questionnaire no issues and no emotions hit me. When sharing my life story and
explaining my most vulnerable moment did. Many emotions hit and vulnerability was
present when sharing my regrets and previous struggles.
How were you at accepting the feedback as it was intended? To what extent did you see
yourself reading between the lines?

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The feedback was easy to accept. The reason it was so easy to accept was because
everyone is entitled to specific views and feelings. It is not my place to argue or
reprimand a peer due to their answers. I read between the lines too much, too much for
my own good. With responses from my peers I tried my best not to read too far into it.

Strengths (4 pts)
What did you learn about your strengths?
My strengths helped me see what I am good at and what I need to improve on. My
strengths are all going to be important for my life now and in the future. I value my
strengths very much and I am glad I have come to a conclusion on what Im good at and
what I excel at.
What did you learn about how others see your strengths?
My strengths are and can be very valuable to many situations. Many people respect my
integrity, how I hold myself accountable, how well I work with a team, can be flexible, and
can make a decision. Each strength of mine can be seen as a positive trait.

Areas of Improvement (4 pts)

What did you learn about what others see as possible areas of improvement for you?
I am open for improvements anywhere. To me anyone can improve anything. I do not
take offense to what others see as possible improvements for me. I love getting advice
regarding things I can improve.
What did you learn about how others see your weaknesses?
I see it as important that I take the time to better myself. My weaknesses are something
that can be changed and worked on. I plan to take the time to better myself in every way
possible.
Alignment (3 pts)
When you look at your self assessment, to what extent do you tend to see yourself as others
do? Why do you think this is so?
I saw myself the same as others saw me. I was seen as a good person who has many
strengths. My strengths outweigh my weaknesses though I need to still work on those.

Actionable Items (6 pts)

Establish three AREAS for change, improvement, and development that you want to work on.
Project management, bias, and empowering others.

Determine 3-5 new skills, knowledge bases, and behaviors within these areas that will support
your short-term plan for professional development. These are things you could start doing
today.
1. Bias
2. Project management
3. Empowering others
4. Innovation
5. Initiative

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Determine 3-5 new skills, knowledge bases, and behaviors within these areas that will support
your long-term plan for professional development. These are things that may take 1-3 years to
complete
1. Innovation
2. Initiative
3. Project management
4. Bias for action
5. Establishing focus

Overall (5 pts)
Reflect about how this process worked for you. What did you learn about your emotional state?
What did you learn about your perceptions of yourself in comparison to others? What did you
learn about your performance and interactions? (100-200 words)
This process was very beneficial to me. I was able to learn a lot about myself. During this
process each individual learned their strengths and weaknesses. Each thing we learned
about ourselves can and will be used for our own professional and personal
development. My emotional state is not the best to say the least. One major thing I need
to make sure I work on is my emotion towards things and how best to deal with them. I
think I was raised very well and feel I am great in comparison to others. My performance
and interactions remain positive and to the point.

Word count: 104

Professional presentation (professional language, grammar, spelling, word count) (10

pts).
Please proofread your work to be sure it meets university level writing standards. Note that if
your written work does not meet this standard, you will be asked to revise and resubmit within 3
days, and these points will be lost. The Writing Center can provide support. See
https://tutoring.asu.edu/writing-centers for details.

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