NADEJDA VASILE TURCAN

Date of Birth: 18th October 1983

Permanent Address: Dubai- United Arab Emirates
Mobile: +97156 133 7108
E-mail: Nadya-tan@hotmail.com

* Career Objective *
Seeking a position in a reputed organization where my skills and abilities can be explored to the fullest and where
the scope of work will enhance my career growth.
Skills Summary Competencies
I have a passion for customer service and I can create innovative Goal-driven, professional and well groomed
solutions to keep customers committed to your brand and have Strong customer focus and excellent
them coming back for more. communication skills
I'm a fast learner committed to customer satisfaction, managing Friendly, enthusiastic, and full of positive energy
customer conflicts and complaints. Ability to speak in a confident & assertive manner
Strong multilingual in Russian, Romanian, Spanish, French and Ability to work in stressful situations
English language skills: reading, writing and speaking. Self-starter

EXPERIENCE & ACCOMPLISHMENTS

Throughout my career in Dubai I managed to maintain customer relationships and provide
outstanding services in approved promotional fields like YVES ROCHER (SPAIN, MADRID), GITEX 2014,
TRIATHLON 2014, ETISALAT project 2015, IPRA CINDER 2016, GULF FOOD 2017, PHILIPS 2017, DAMAC 2017
and ALCOHOL PROMO 2017.

Taiba Gold & Diamonds Jewels Trading, Dubai UAE

Sales AND MARKETING ASSISTANT April 2015 Jan 2016
Key responsibilities and tasks:
Embodied the brand identity in appearance, demeanor, values and ethics;

Drove and delivered personal sales and performance targets by using interpersonal abilities, tactfulness and
excellent communication skills in Russian, Spanish, English and French to cultivate client relationships;
Created memorable and personalized experiences for clients by providing professional support and responding
to inquiries by phone, email, live chat and in-store visits;
Assisted and guided clients through multiple purchasing decisions such as custom design orders, returns,
diamond options, stock orders, merchandising, jewelry and diamond advice;

Attended to all inquiries and complaints concerning special orders, repairs, memos, invoices in a timely and
courteous manner so I ensure the client gets it right the first time, every time;

Researched on current jewelry trends in various parts of the country;

Extensive experience and knowledge in sales and jewelry supply chain sales history, competition, trends,
technology and movements.
Quadra Panis, Madrid Spain
SALES REPRESENTATIVE AND MARKETING August 2012 May 2013
Key responsibilities and tasks:
Maintained high level of customer service and exuded a warm and friendly demeanor;

Supported the Quadra Panis Museum strategic plan, annual priorities, and institutional initiatives such as
diversity advancement;
Contributed to creative ideas and proposed solutions to support a proactive work environment;

Guided and provided emotional support to the customers;

Participated in conversations and education about museum practices, standards and trends, collaboration,
innovation, creativity, and community engagement.

Zubialde y Zallo Barri Gernica-Lumo Spain

SALES AND CUSTOMER SERVICE January 2006 August 2012
Key responsibilities and tasks:
Delivered highest level of customer service by acting as the main point of contact, proactively approaching,
greeting, and directing customers in a professional and courteous manner to support company goals, vision and
mission.
Created and maintained relationships and loyalty with customers through personal interaction;

Used knowledge of store products and services to build sales;

Anticipated and addressed customer service needs and answered concerns using appropriate etiquette;

Maintained records, documents and performed work processing assignments and related clerical duties;

Followed the company standards of aggressive hospitality and adhered to strict staff grooming and hygiene
procedures.

Moldova Call Centre, Chisinau, Moldova

Call agent July 2005 September 2006
Key responsibilities and tasks:
Answered incoming calls, dealt with emails, general enquiries and transferred callers;

Provided product and service information to customers in three languages Russian, Romanian and English;

Researched and resolved customer complaints;

Identified and escalate issues to supervisor;

Upsell products and services.

EDUCATION

2001 2005 Diploma in Philology - Modern and classical language Moldova State University, Chisinau
Moldova.
2001 2005 B.Sc. in Economic Law - Moldova Cooperative Collage, Soroca Moldova.
REFERCES AVAILABLE BY REQUEST.