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Q1. Explain the concept of Quality Awards. How would you assess the performance of applicant
organisations for the European Quality Awards?
Concept of Quality Awards
European Quality Awards
Answer:
Quality Awards
Quality awards are awarded for some aspect of quality performance that has been demonstrated to an
organisation, which has no responsibility for the recipient's performance.
All quality awards are awarded on the basis of an assessment of the applicant's performance against
certain criteria. Some awards measure the result of quality activities (such as customer satisfaction),
some assess the
Q.2: Elaborate the concept of International Standards. Also explain the following terms
a. ISO 9001:2008
b. ISO 9004:2009
c. ISO 90003:2004: Software Quality Management
d. ISO 13485:2003: Medical Devices Quality Management
ANS:
ISO 9001:2008:
The ISO develops standards keeping in mind the requirements of the industry. The ISOs 9000 series is
developed to serve the quality aspects, which also include the eight principles of management systems.
The ISO 9001 certification is not provided by the ISO. If an organisation wishes to receive the
certification,
Q.3: Explain the concept of culture. Differentiate between authoritarian culture and participative
culture.
A Concept of culture
Differentiate between authoritarian culture and participative culture.
ANS:
Concept of culture:
Culture is the deeper level of basic assumptions and beliefs that are shared by members of an
organisation that operate
Dear Students,
SMU MBA FALL-2017 Assignments are available. For Booking Kindly mail us on
kvsude@gmail.com OR call us to +91 9995105420 or S M S your Email ID us in the following
Format On +91 9995105420 we will reach back you with in 24H