Group 1 - Entering and Contracting

What is Entering and Contracting?

It is described as defining in a preliminary manner the organization's problems or
opportunities for development and establishing a collaborative relationship between the OD
practitioner and members of the client system about how to work on those organization
issues.

What is Contracting?
It is a natural extension of the entering process and clarifies how the OD process will proceed.
It typically establishes the expectations of the parties, the time and resources that will be
expended, and the ground rules under which the parties will operate.

Group 2 - Diagnosing Organizations, Groups and Jobs

What is Diagnosis?
It is the process of understanding how the organization is currently functioning, and it
provides the information necessary to design change interventions.

What are the Diagnostic models?

It describes the relationships among different features of the organization, its context, and
its effectiveness.

What are the Transformations?

The processes of converting inputs into outputs.

What is Feedback?
It is information regarding the actual performance or the results of the system.

What is Alignment?
It is a system's overall effectiveness is determined by the extent to which the different parts
are aligned with each other.

Groups 3 and 4 - Collecting, Analyzing, and Feeding Back Diagnosis

What is a Questionnaire?
It can vary in scope and in the extent to which they are either standardized or tailored to a
specific organization.

What is Sampling?
It is a process used in statistical analysis in which a predetermined number of observations
are taken from a larger population
 What are the Scattergrams?
It is a diagram that visually displays the relationship between two variables.

What is Verifiable?
Feedback data should be valid and accurate if they are to guide actions. Thus, the information
should allow organization members to verify whether the findings really describe the
organizations.

What is a Survey feedback?

It is used widely in OD. It enables practitioners to collect diagnostic data from a large number
of organization members and to feed that information back to them for purposes of problem
solving.

Groups 5 and 6 - Designing Interventions

What is/are the Human process interventions?

It derives mainly from the disciplines of psychology and social psychology and the applied
fields of group dynamics and human relations.

What is Third-party intervention?

It is a process of consultation aimed at dysfunctional interpersonal relations in organizations.

What are the Intergroup relations?

It is designed to improve interactions among groups or departments in organizations.

What is Employee Involvement?

This intervention is aimed at improving employee well-being and organizational
effectiveness.

What are Alliances?

This collaborative intervention helps two organizations pursue a set of private and common
goals through the sharing of resources, including intellectual property, people, capital,
technology, capabilities, or physical assets.

Group 7 no title

What is a Vision?
It describes the core values and purpose that guide the organization as well as planning the
future toward which change is directed.

What is Core Ideology?

 It describes the organizations core values and purpose and relatively stable over time. It
states the organizations beliefs or principles and what the organization stands for. This will
serve as a guide to the organization overtime.

What is Change management?

It has focused on identifying sources of resistance to change and offering ways to overcome
them.

Group 8 - Leading and Managing Change

What is Pride?
This kind of act helps the organizational members to deal with potentially strong human
emotions, to achieve some degree of closure, and gradually to disengage from the past.

What is Leading Change?

It involves modifying its existing systems, culture, and structure to a different level or
standard of performance.

What is a Time Frame?

Factor that means the length of time in which the change program is implemented

Groups 9 and 10 Human Process Interventions

What is a Communication?
It is the process of transmitting and receiving thoughts, facts, and feelings is one area of
interest of.

What are the Group norms?

Groups of people who work together over a period of time develop group norms or standards
of behavior about what is good or bad, allowed or forbidden, right or wrong.

Who is Schein?
He defined process consultation as "the creation of a relationship that permits the client to
perceive, understand, and act on the process events that occur in his or her internal and
external environment in order to improve situation as defined by the client.

What are the Microcosm Groups?

Consists of a small number of individuals who are chosen to reflect and represent the issue
being addressed.

What is the Dilemma of Voice?

It refers to the problem of encouraging participation on the one hand and being overwhelmed
if each individual wants to speak.
Group 13 Work Design

What is a Work design?

It is defined as creating jobs and work groups that generate high levels of employee
fulfillment and productivity.

What is the motivational approach?

Work design views the effectiveness of organizational activities primarily as a function of
member needs and satisfaction, and seeks to improve employee performance and
satisfaction by enriching jobs.

What is a Task identity?

It describes the extent to which an individual performs a whole piece of work.

What is a Vertical loading?

It is to decrease the gap between doing the job and controlling the job.

What is The Engineering Approach?

It proposes that the most efficient work designs can be determined by clearly specifying the
tasks to be performed, the work methods to be used, and the work flow among individuals.

What are the Traditional Work Groups?

When the work requires coordination among people

What is Autonomy?
This refers to the amount of independence, freedom, and discretion that the employee has
to schedule and perform tasks

What is the Environmental Relationship?

The second major premise underlying STS theory is that such systems are open to their
environments.

What are the Self-Managed Work Teams?

Alternatively referred to as self-directed, self-regulating, or high-performance work teams,
these work designs consist of members performing interrelated tasks.

What is a Task differentiation?

It involves the extent to which the team's task is autonomous and forms a relatively self-
completing whole.