Aperture Science, Inc.

Aperture Falls, ND

9/20/17

Head AI

Aperture Laboratories

GLaDOS

Aperture Falls - 1234

Ref: Your letter dated 9/15/17

Dear Sir,
We have received your letter dated 9/15/17 and are sorry to hear that you were shipped the
wrong product.
We here at Aperture Science value our loyal customers, and strive to provide the upmost quality
of service. Problems during the training of our newest unit of sorting-bots caused numerous mix-
ups in our shipping department, and we have been working tirelessly to any inconvenience this
has caused our customers.
An Aperture Science Logistics Technician has already been dispatched to deliver your Aperture
Science Transportation Portal Gun in replacement of the incorrectly delivered Aperture Science
Naval Portal Gun. In addition we will be supplying you with an Aperture Science Weighted
Companion Cube free of charge to compensate for your inconvenience.
Yours Truly,
GLaDOS
Head AI
Aperture Science