ARMANDO BARROS

PROFILE
Experienced financial professional is pursuing a career in Human Resources Development, and
willing to take on new challenges in order to obtain a position where my diverse people and
business skills contribute to the success of the organization. I bring an international perspective
from rewarding experiences acquired while working in Canada, Trinidad and Tobago, Mexico,
El Salvador, Nicaragua, and Honduras.
Bilingual fluent in Spanish Customer Service Strong Communication
Skills
A self-starter and quick learner Servant Instilling motivation
Leadership and promoting
teamwork
TECHNICAL SKILLS
Articulate Storyline 2 Articulate Studio 13 GoAnimate
Google Doc Google Forms S'more
Word Excel PowerPoint
EDUCATION
University of Houston 2016 to May 2018
Dean's List Fall 2016, Spring 2017
Human Resource Development BS
G.P.A. 3.8
Agape Christian Academy
High School

PROFESSIONAL EXPERIENCE
Regions Bank, Houston, TX 2014 2015
Ranked Top 10 Financial Service Specialist in the State of Texas
Financial Service Specialist/ Business Banking Sales Service Associate
Educated clients on emerging bank technology and digital solutions such as mobile,
online, and ATM offerings, all designed to make banking easier.
Provided a consistent optimal customer service experience.
Ensured safe and sound banking practices including adherence to all applicable laws
and regulations.

City of Houston, Houston, TX 2011-2014

Customer Service Representative I
Provided customer service to the public by research, analysis and resolving customer
inquiries.
 Processed incoming application requests for birth and death certificates including
adherence to all applicable laws and regulations.
Referred customers who require financial assistance to appropriate agencies.
JP Morgan Chase, Houston, TX 2008 to 2010
Ranked Top 10 as a Licensed Personal Banker in the Southeast District.
Licensed Personal Banker/ Small Business Specialist
Analyzed banking relationships through an advice-based approach and ensured that
each client received the best products and services for their needs.
Established and maintained interpersonal relationships with specialists such as Financial
Advisors, Mortgage Bankers and Business Relationship Managers, to connect clients
with the experts who could assist them with specialized needs.
Educated clients on investments such as mutual funds, annuities and life insurance
options that are tailored to meet their financial goals.

MEMBERSHIPS
Omnicron Delta Kappa The National Leadership Honor Society, Member 2017- Present
HR Houston, Member 2016 - Present
SSHRD, Member 2017 - Present
SJCN Paralegal Association, Member 2011- Present