Vous êtes sur la page 1sur 11

1656181862017-12-0523:05:12

HicouldyoulookintomyaccountIhadamessagetocontactyou.

Shiz2017-12-0523:05:31

HelloandwelcometoIGGLiveSupport.ThisisGMShiz.

Shiz2017-12-0523:06:24

Hellothere

Shiz2017-12-0523:06:32

MayIconfirmifthisisfortheaccount(165618186)?

1656181862017-12-0523:07:46

Yesitis.

Shiz2017-12-0523:09:15

Isee,pleaseholdonforamoment

1656181862017-12-0523:11:19

Ok

Shiz2017-12-0523:12:05

Idoregretto聽informyouthatAmazonhassentusanotificationthatyour

accountwithIGGID(165618186)hasachargeback.Pleasenote聽thattotalamount

ofyouraccount'schargebackis(34.96)USD.

Meanwhile,forthistobesortedout,youmayneedtohavethechargebackin

theaccountbepaidfirstfromthislink

(http://pay.igg.com/reimbursement/mobile.php)Oncedone,pleaseprovideusthe

OrderNumberfromthepaymentmadeforustohavethisbeprocessed.

Lastly,iftherearesomedoubtsorconcernaboutthesaidchargeback,we encourageyoutohavethisbeconfirmedatAmazonasnormally,thisarecaused byapurchasemadethatwasrefundedatthem.Thedate(s)ofthechargebackin

theaccountisforpurchase(s)madelast(2016-09-29).

Shiz2017-12-0523:16:21

Hi,areyoustillthere?

1656181862017-12-0523:18:28

Yes.

Shiz2017-12-0523:18:48

Hellothere

1656181862017-12-0523:20:43

YoumustthinkI'mstupidifyouthinkI'mgoingtopaythatchargebackits

fortheauthoritiestosortout.

Shiz2017-12-0523:21:01

I'msorry,mayIknowwhatdoyoumeanexactly?

1656181862017-12-0523:22:03

YousaidIhavetoclearthechargebacktomoveforward?

1656181862017-12-0523:22:37

Ihavealsobeenhackedsinceyourolledbackyourgame.

Shiz2017-12-0523:24:51

Settlingtheamountisnotmandatoryunlessyouwanttoavoid/remove

restrictionsinthefutureoriftherearealreadysomenowinyourgameaccount.

IGGwontbeforcingyouaswelltohavethoseclearedforitwillbeyourdecision

ifyouwanttodosoornot.Whatwewouldliketoinformyouisthatif

restrictionstakeeffect,thatwouldbetheonlywaytoremoveit.

1656181862017-12-0523:27:07

Thatsoundslikeacleverconpayorrestrictionswillbeputinplace.soppl

thenpay.

1656181862017-12-0523:27:30

Attachment:15124876505744.png

1656181862017-12-0523:27:51

Attachment:15124876716638.png

1656181862017-12-0523:28:01

Attachment:15124876819794.png

1656181862017-12-0523:29:01

Attachment:15124877412403.png

Shiz2017-12-0523:29:44

HowmayIassistyouwiththeseimages?

1656181862017-12-0523:30:33

Thisisaresultofyourrollbacksomeonehackedmyaccount

1656181862017-12-0523:31:13

Andspentsomegemsandplayedmygame.

1656181862017-12-0523:32:11

Forgetthatforthemomenthowareyougoingtosortthechargeback

Shiz2017-12-0523:32:53

Youareaskingusonhowarewegoingtosortthechargeback?

1656181862017-12-0523:33:13

Soareyouimplyingsomeonehasspentsomemoneyonmyaccount?

Shiz2017-12-0523:34:22

Thatwewillbeunabletoknowforwearenottheonehandlinghowordersare

beingprocessed.IfsomeonediditinyouraccountthenAmazonistheoneto

checkitsincetheyaretheoneverifyingonwhomakesthepurchasebeforethey

proceedonprocessingit.

1656181862017-12-0523:35:18

Sowhatismeantbychargeback?

Shiz2017-12-0523:36:33

Chargebackinthiscasehappenediswhenthepurchasemadewasrefundedbutthe

packageorderedisnotreturnedandremainedintheaccountmakingitfree

1656181862017-12-0523:37:09

Sowhyisigginvolved?

Shiz2017-12-0523:38:27

Weareinvolvedasthechargebackhappenedinyourgameaccount.

1656181862017-12-0523:39:16

ThissoundslikeIneedtocontactamazon.sothesaidpurchasewasforwhatitems

inthegame?

Shiz2017-12-0523:41:27

Herearethenamesofthepackagesasperwhatthereceipt/purchasehistory

willshowyou:

RathPackIActivity RathPackIIActivity

1400TreatyCoins(x2)

1656181862017-12-0523:43:35

OkthatdoessounddodgyasmyRathhasbeenevolvedforalongtimehenceI

wouldn'tbepurchasingRathitems.

1656181862017-12-0523:44:03

Treatycoins?

1656181862017-12-0523:44:49

SoIneedtospeaktoAmazonaboutthisincident?

Shiz2017-12-0523:45:13

Yes,thatiscorrectspeciallyifyouhavesomedoubtsandjustareminderthese

areallpurchasedlast2016-09-29.

1656181862017-12-0523:45:44

Ayearago?

1656181862017-12-0523:46:17

Whyhasthistakenthislengthoftime?

1656181862017-12-0523:47:09

AreyoualsosayingAmazonhasn'tpaidyouforthoseitemsfrommyaccount?

1656181862017-12-0523:47:54

AsIdon'tunderstandwhyithastakensolongandisnowherenotsorted?

Shiz2017-12-0523:48:20

Amazonhavepaidthesaidpurchases,whatwewouldliketoinformyouthatit

wasrefundedatthemandtheyjustinform聽usaboutitbeforewecantagan

accountwithchargebackforwewontknowitunlessAmazonsaysit'sdone.

Shiz2017-12-0523:50:50

Onwhyithastakenthislong,IbelieveIGGgaveexemptionnottorestrictyour accountinstantlyduetoyourpurchasesandformaybeyouhavejustoverlooked whathappenedbuttobesure.IstillrecommendhavingAmazonbecontactedabout

thestatusofthesepurchaseslast2016-09-29.

1656181862017-12-0523:52:25

AndsaywhatasIdon'tunderstandwhythishashappened?

1656181862017-12-0523:53:09

SowhatdoAmazonneedtodo?

Shiz2017-12-0523:54:33

AmazonwillcheckthestatusoftheordersIhavementionedtoseeifthoseare

reallyrefundedornotforfromwhattheyinformedus,thosearerefundedat

themforcingustotagyouraccountwithachargeback.Irecommendaswellthat

youdocumentwhatthey'llinformyouaswe'lllikelyneeditifyoucontestthese

activitiestous.

1656181862017-12-0523:57:15

SoyoursayingyouneedpayingforthoseitemsandAmazondidpayforthemthrough

myaccountbutthenclaimedthemoneybackbutyoustillneedpaying?

Shiz2017-12-0600:00:20

I'lltrytohaveitsimplifiedtoavoidconfusion.PackagesarepaidatAmazon

andPackagesarereceivedbyyourAccount.Packageshoweverarerefundedat

AmazonwhilePackagesremaininyourAccount.Moneywasremovedfromus(IGG)

butPackagesarestillinyourAccountwhichmakesitFree.SinceitbecameUnpaid

(DuetoRefund),IGGisforcedtotagChargebackinAccountduetoPackagesneeded

tobePaid.Youcouldalsocheckthislinkfromaplayerbeforethatcreated

asimpleguideonhowthisworks

1656181862017-12-0600:03:10

Istilldon'tcompletelyunderstandhowyouandAmazonworktogetherbutitsounds

likenoonehasusedmyaccounttopurchaseitemsbutAmazonhavereclaimedmoney

fromyouleavinganoutstandingdebit??

Shiz2017-12-0600:05:19

Asarefundwasrequestedatthem,theywilltakethemoneybackfromusasthe

reasonwhyweareforcedtotagachargebackinthegameaccountforplayers

toknowthattheyhavesomethingtoclear.

1656181862017-12-0600:07:06

SoatleastAmazondidthisnotanoutsideindividual.AndnowIhaveadebit

onmyaccountwithyouyes?

Shiz2017-12-0600:09:02

Onwhytheyprocessedarefundrequestissomethingweareunabletodetermine

fortheyaretheonewhoverifiesitbutduetoit,somethingisneededtobe

paidinyourgameaccount.

1656181862017-12-0600:10:40

ThatseemstobebetweeniggandAmazonandnotmeyouneedtotakethatupwith

themnotme.

1656181862017-12-0600:11:28

YouareattackingmeasI'mtheleastresistancewhereasAmazonismassive.

1656181862017-12-0600:13:00

IwillletAmazonknowyouaretryingtoblackmailmeintoclearingadebitwhen

iggneedtocontactamazondirect.

Shiz2017-12-0600:13:15

WhatAmazondidistogranttherefundrequest.Onwhorequesteditissomething weareunabletoknowforAmazonistheoneverifyingitbeforehavingitprocessed. WhatAmazondidtousistosimplyinformusthatarefundwasmadeunderthe

gameaccount165618186asthereasonwhywecommunicatewiththeaccountowner

andnotwithAmazon.Ifyouhavenotdonetherequestthenyoureallyneedto

contactAmazononhoworwhyithappenedforwhatwearedoingisbasedonwhat

theyjusttellus.

Shiz2017-12-0600:14:16

Youmaycontactthemifneedednoworriesonthatforthatisouradviseaswell.

Ijusthopethatafterreachingthem,everythingwillbesortedoutandIwish

youagooddaydespiteofthis.

1656181862017-12-0600:15:01

Idon'tneedtodoanythingyouneedtoaskthosequestionsfromthecompany

whorequestedtheremoniesback.

1656181862017-12-0600:16:00

Theythenshouldbeabletotellyouwhytheyrequestedthatmoneyback.

1656181862017-12-0600:16:55

Andtheyshouldgiveyoutheanswersyouarelookingfortocloseit.

Shiz2017-12-0600:17:16

Unfortunately,wewontbecontactingthemaboutthisforourconcerniswith

theaccountandnotwithwhoorwhatcausedtherefund.Whatweknowhereis

thatsomeoneinitiatedarefundfromAmazonforthatiswhattheyinformedus

andthatneedstobesettlediftheplayerwantstoremove/avoidrestrictions.

Ifplayerhasnointentionsforthosetwothenplayerdoesnotneedtosettle

itaswell.

Shiz2017-12-0600:18:40

Pleaseberemindedthatwearenotinneedofanswersforweknowwhathappened.

Whatweareinformingyouistocontactthemifyouwouldliketoknowwho

initiateditandonwhyasthatisthereasonwhyyouraccountistaggedwith

achargebackandthatisouronlyconcernhere.

1656181862017-12-0600:19:16

OkthatisblackmailasIdidn'trequestthemoneybackfromyouAmazondidso

youshouldbecontactedthem.

1656181862017-12-0600:19:49

Couldyouforwardthischattomyemailpleaserachael.hornby@ntlworld.com

Shiz2017-12-0600:21:11

Surething,I'llhaveourteamemailthistoyouandasareminder,pleasebe

advisedthatwearenotblackmailingyouhere.Wearejustlookingtogetthe

paymentthatwasrefundedatAmazon.Onwhyitwasrefundedonwhodiditis

somethingweareunabletoknowforAmazonistheoneprocessingitandregardless

ofwhodidit,thechargebackisstillwiththeaccountandnottotheperson

whohavedoneit.

1656181862017-12-0600:21:25

SoifAmazoncontactyouandsaythisisokthenallthisissortedyes?

Shiz2017-12-0600:22:43

Itwillbesortedifthechargebackiscleared.Ifthesaythatthepackages

wementionedaspurchasedonthedateprovidedearlierarenotrefunded,please

provideadocument/proofstatingthatAmazoninformedyouthatthenwe'llcheck

onwhatmustbedonewiththis.

1656181862017-12-0600:22:48

OrwhateverAmazonsaytomeyoustillneedpayingnomatterwhattheysayor

doyes?

1656181862017-12-0600:24:30

SoAmazoncan'tcontactyouIneedsomeevidencefromAmazontoforwardonto

you?

Shiz2017-12-0600:24:39

I'llgiveapossiblescenarioaftercontactingthem.IfAmazonsaidthatthese

areindeedrefunded,youwillbeneedingtosettlethechargebackat

(http://pay.igg.com/reimbursement/mobile.php)聽ifyouwanttoavoid/remove

restrictionsthenifAmazonsaysthatthesearenotrefunded,provideusa

document/proofstatingthatAmazoninformedyouthatthenwe'llcheckonwhat

mustbedonewiththis.Repaymentwontbenecessaryifthat'sthecaseuntil

furthernotice.

Shiz2017-12-0600:28:02

Hi,areyoustillthere?

1656181862017-12-0600:28:12

Iam

Shiz2017-12-0600:28:21

Gladtoknowthat

Shiz2017-12-0600:28:42

Fornow,mayIaskifthereareotherconcernswiththismatter?

1656181862017-12-0600:30:15

TheproblemisbetweenyouanAmazonyourparameterswhenarefundisrequested

istoaskwhyforexampleifyoureturnagarmentwhytheanswercouldbeit

isfaultyortosmallformeokthat'sfinesir

Shiz2017-12-0600:33:15

OnwhattheconditionsofAmazonareforrefundissomethingweareunableto

interfere.Whatweknowisthattheyinformedusthatarefundwasmadeasthe

reasonwhyweareforcedtohavethepackagepurchasedberepaidsincethemoney

usedtopayitisnotwithusanymorewhilethepackageremaindintheaccount.

1656181862017-12-0600:33:20

I'mnotgoingtocontactamazonasIbelievethatisbetweeniggandAmazonyou

canthreatenmeortryandblackmailmebutAmazonrequestedtherefunditsAmazon

whoyouneedtocontactwhydidyourequestthatrefund.

1656181862017-12-0600:35:15

Youyouneedtoaskthesourcewhyareyourequestingarefundplease.thenyou

putthatinyourlogastowhyarefundwaspaid.

Shiz2017-12-0600:35:25

ItseemsthatIammisunderstoodthewholeconversation.Amazondidntrequest

forarefundtous,someonerequestedarefundtothemandtheyjustinformed

usaboutitthatswhywetaggedtheaccountinvolvedinitwithachargeback.

Likewhathasbeenmentionedearlier,pleaseberemindedthatwehaveno

intentionsofblackmailingyouhereandwewillnotdothataswell.Thedecision

tosettleitwillalwaysbewithyou.Whatweareinformingyouaboutthe

restrictionsisjustonhowitcanbesettled.

1656181862017-12-0600:37:20

Sowhydidn'tyouaskAmazontowhyareyourequestingarefund?

1656181862017-12-0600:38:24

Orareyousayingyoujustpayitandthenblackmailtheaccountholdertopay

it?

Shiz2017-12-0600:38:36

PleasebeadvisedthatAmazondidnotrequestarefundfromusasthereason

whywedonthavetoaskthemaboutit.Ifsomeoneisrequestingarefund,it

istheonewhoinitiateditbutitisnotIGGorAmazon.Onwhodiditissomething

we'llbeunabletoknowfortheonewhochecksandverifiesitbeforehaving

itprocessedisAmazon

Shiz2017-12-0600:39:46

ItisthereasonwhyIhaveinformedyouearlierthatwearenotinneedofanswers

here.WeknowwhathappenedandthatisarefundwasrequestedatAmazonbysomeone

whichunfortunately,istothepackagesmadeinyourgameaccount.Ouronlyagenda

istohavethatpackagespaidthatarerefundedberepaid.

1656181862017-12-0600:39:47

AmazondidrequestarefundoryousayingIrequesteditfromyou?

Shiz2017-12-0600:40:44

NoneofthosearecorrectandIamsorryaboutthat.Isuggestthatyoucontact

Amazoninsteadifyouareinsuchconfusionofwhathappenedoronwhythis

happened.WhatweknowisthatsomeoneinitiatedarefundatAmazonforthe

packagesmadeinyourgameaccountandwearejustlookingtohavethoseberepaid

sincethemoneyisnotwithusanymore.

1656181862017-12-0600:41:17

AndifAmazondidrequestitfromyouyouneedtoaskwhatisthereasonbehind

therequest.

1656181862017-12-0600:42:09

SoyoursayingAmazondidn'trequestarefundfromyou?

1656181862017-12-0600:43:20

Oktomakeitsimplewhorequestedtherefundfromyou?

Shiz2017-12-0600:44:34

Yes,they'lljustnotifyusaboutitandthemoneywillbetaken.Youcancontact

themaboutthatonhowtheydoitifyouhavesomedoubtsonwhatweinformyou

foritseemsthatyoufeelthatAmazonismoresuperiorandistheonewhoknows

allaboutwhathappenedhere.

1656181862017-12-0600:45:38

SoAmazonrequestedtherefundfromyouyesorno?

Shiz2017-12-0600:47:04

Nope,pleasebeadvisedthattheydidnt.Whattheydoistoinformusthata

refundwasmadeonwhateverpackagewasrefundedandwe'lltrackonwhataccount

isrelatedtoitsothatitcanbetaggedasachargebackthatneedstobesettled

shouldtheownerwanttoavoid/removerestrictions.

1656181862017-12-0600:48:23

Sowhoaskedfortherefundifitwasn'tAmazon?

Shiz2017-12-0600:48:30

Forexample,youaskedforarefundtothemandtheyapprovedit.Themoneywill

betakeninstantlyfromusandsincethey'llinformusabouttherequestedrefund

whichtheyhavealreadygranted;ourobjectiveistohavetheaccountrelated

settleit.

1656181862017-12-0600:50:00

SoafterallthisAmazondoaskfortherefunditjustdependsonwhoinitiated

it.

Shiz2017-12-0600:51:23

Nooneaskedarefundfromus.IfaRefundwasrequestedatAmazonandthey

approvedit,themoneywillbegoneinstantlyandunfortunately,itdoesnot

worklikewhatyouareexpecting.AmazonwontrequesttoIGGaboutit,they'll

getitrightaway.Oncedone,the'lljustinformusaboutwhathappenedandthat

wouldbethetimeforustotagtheaccountrelatedwiththepackagesrefunded

atAmazonsothatitcanbesettled.

Shiz2017-12-0600:55:17

Hi,areyoustillthere?

1656181862017-12-0600:57:00

Soifnooneaskedforarefundtheaccountjustwasn'tpaidwhydidyourelease

thegoods?

1656181862017-12-0600:59:35

IthinkyouaretryingtoblackmailmailmeasI'mtheleastresistanceandyou

havefailedto.askAmazonwhytherequestisbeingmadesolet'snowblackmail

theaccountbyputtingrestrictionsonthereaccounttomakethempay.

1656181862017-12-0601:01:36

SoAmazondorequesttherefundbutyoucan'tbehonestandsaythatbutobviously

issoundslikesomeonehastoinitiatethatrequesttoAmazonsotheythenrequest

itfromyou.

Shiz2017-12-0601:01:57

IthinkyouarejustactinglikeyoudontunderstandtheexplanationsandIlike

thechallengeprovidedifitisindeedachallenge.Togoback,someoneinitiated

arefundbutnottousasthatisinitiatedatAmazon.Amazondoesnotrequire

aconfirmationfromusandtheywilltakethemoneyiftheyapprovedarefund

requestfromtheircustomer.IGGwontandwillnotaskthemwhyitwasrefunded

sincetherefundrequestisnotdonefromusbuttoAmazonaswell.Whatwewill

doistotagtheaccountrelatedwiththepackagesrefundedwithaChargeback

sothattheamountrefundedwillbepaidbacktous.

Shiz2017-12-0601:04:01

Ifthatiswhatyouwanttobelievethenwehavenoworriesonthatforwewill

haveyouropinion/beliefsabouthowthisworkberespected.Whatwecanassure

youisthatwehavenoreasontoprovidewronginformationhereforthatwont

leadustosomethinggoodlikenotbeingabletooperateagameanymore.For

now,ifyouseeksomeadvise/answersonwhathappened,I'msureAmazonwill

bethereifyoudontbelieveus.WehereinIGGwilljustdowhatwehaveto

doandthatistorestrictheaccountuntilthechargebackinitissettled.

Iwishyouagoodday.

1656181862017-12-0601:04:08

IdounderstandbutyouwillnotbehonestwithmeasI'veaskedyouafewtimes

whoaskedfortherefundandIsaiddidAmazonandyousaidnope.

1656181862017-12-0601:05:17

Oksendthischattomyemailpleaserachael.hornby@ntlworld.com

1656181862017-12-0601:06:06

Pleaseconfirmmyrequest.

Shiz2017-12-0601:06:10

I'msorrybutIwillbeunabletosaythatAmazonrequestedarefundtousif

theydidntfortheyreallydidnotdoitinthefirstplace.Ihaveprovided

youtheinformationonhowthisworksanditwillbeyourdecisionifyouwant

tobelieveitornot.Ifyouhavedoubtsandyouseeksomereliableinformation

thenyoucanalwayscontactAmazonaboutthistooforyoutoknowthatweare

notlyinghere.

Shiz2017-12-0601:06:31

Onceourconversationended,ourteamwillemailthisconversationtoyouat

rachael.hornby@ntlworld.com

1656181862017-12-0601:06:47

Oktakecare

System2017-12-0601:06:54

VisitorCloseChat!ChatEnded!