MANAGEMENT AUDIT

Management Audit is the method of policies of the organisations and the administrations
and the use of resources, tactical and strategic planning and also it means to Employee
organisations and planning.

Basically Management Audit means to analysis and assessment of competencies and

capabilities of a companys management, which evaluate their effectiveness.

Especially with regards to the strategic objectives and policies of the business.

Purpose of Management Audit

The purpose of Management Audit are :-

Purpose Of
Management audit

Value of
External Internal
Money

Environmental Public
Sector
SCOPE OF MANAGEMENT AUDIT

Scope of Management

AUDIT
FUNDAMENTAL
PROCEDURE
CONCEPTS

In scope of management Audit procedures helps to make determinethe Audit.

ANZ MISSION

Mission of ANZ to acceditation or enhances the national and international trends or, also to
archeive the trade on the basis of interational recognisation for excelence of Australian
goods and services.

ORGANIZTIONS MISSION & GOVERMANCE OFFERING ETHICAL DECISION

MAKING

ANZ is commited to archieving outstanding performance and commited to provide quality

based service

Australia has a range of choice , it comes to managing your money.

The ethical decision of ANZ generate and sustain Trust, demonstrate respect responsibility
and tainers or caring consistent with good citizenship. Effective decisions of ANZ regarding
Management they accomplished;

The key to making Effective decisions is to think according

to their terms and ability to accomplish the most important goals.
CULTURE OF ANZ BANK

ANZ commited to build a creative and inclusive culture where the ideas, beliefs, attitudes
and skills are valued.

ANZ recognise that its not just a work , its peoples lives and ANZ
encourage people to bring their whole selves to work.

ANZ FOCUSING:

Respecting and connecting with the community

Diversity in leadership

Leading and inspiring

Different personalities shared values

Doing the right things well

Integrity - Do what is right

Collaboration - work as one

Accountability - Own your actions

Respect - Value every voice

Excellence - Be your best

BUSINESS PLANNING AND FORECASTING OF ANZ

In planning ANZ Applying :-

An initial meeting

Recommendations

Implementing new plans

Ongoing guidance and advice

LEADING AND INSPIRING WORDS OF ANZ

We can never become complacent about our achievements. We must always be progressive
and market leaders in all that we do.

And we must hire staff who are aligned with the bank and
values encourage existing staff to remain progressive. And also, we are moving from a
compliance based approach to health, safety and security to one that also practively
supports the physical, emotional and financial well being of ANZ people.
 ORGANISING STRUCTURE OF ANZ

BOARD OF DIRECTORS

MANAGING
DIRECTOR/GM

MARKETING
PRODUCTION FINANCE
MANAGER
MANAGER

WORKS MANAGER

FOREMEN

SUPERVISOR

WORKMEN
Controlling has two basic purpose applying in ANZ:

1. It facilitates co-ordination
2. It helps in planning

Controlling function of ANZ

Controlling in end function manner

Controlling in penvasive manner

Controlling is used in forward cooking manner

Nowdays,the primary challenge is to solve problems creatively. While drawing from a

variety of academic disciplines and to help manages respond.

ANZ using the management factors and it goes easier to

caught up in trying to analyse and understand the business in proper manner.

The ANZ creates a unique strategic position in a high growth sector.

ANZ

Large distribution network

High value customer base

Untapped opportunity

Specialist approach
 Analysis of finanacial statement of ANZ .

ANZ bank has been conducted for the period of 2011 to

2013 are well performance.

According to the ANZ annual report , the bank is currently implementing a super
regional strategy so that it become the best connected and most respected bank
across the Asia Pacific region and the most financial strong organisation . To do so
ANZ has leveraged its diverse range of partnerships, released competitive retail
offers and pushed out wealth products as well as supporting services, creating a
strong local proposition while also developing its brand recognition in the Asia Pacific
region.

Partners

ANZ's sponsorship portfolio is both extensive and vital in providing an ability to reach
a broad audience in accordance with future plans of international growth. First and
foremost, which entered its fifth year in 2015, has been a large platform for the
company to promote its brand to not only the domestic market, but throughout the
Asia Pacific region to support high growth expansion for several years now .

SWOT ANALYSIS

Internal Environment External Environment

STRENGTHS OPPURTUNITY

900 employees strong Expand asian markets like china,india

Financial position High oppurtunity

WEAKNESS THREATS

Global exposure Deteriorating economic condition

Major brands Increase competition

Examining the SWOT analysis there is both alignment occurring between the internal
weaknesses and the external environment opportunities and the strengths and threats
respectively. Looking more closely it would be expected that the weaknesses should be
addressed as an organisation to take advantage of the available opportunities. Furthermore
while high market share is normally an advantage for companies from an income
perspective, some fees such as a deferred management fee (DMF) paid on exit of a property
provide a substantial revenue stream for the company. This matched against a possible
shifting market with ages of retirement changing this could have an effect on organisational
growth targets as far as paying down of debts or reduce the organisations ability forecast
accurately to manage capital reinvestment to fund further growth.

Environmental Analysis

Environment Analysis of ANZ Environment Economy:

* Inflation rates in New Zealand over the past decade has averaged 2.7

* Since September 2002 the inflation rate has been kept to between and average 1 to 3%
until the year before last.

* Inflation rate has jumped up to 5.3% in the year ending June 30 2011 o Highest inflation
rate since 1990.

* Real GDP per capita is back where it was in 2005.

* Real wages have slipped back to where they were three years ago

* While unemployment rate over the past couple of years has hovered around a level not
seen since the 2000. (Institute of Economic Research) New Zealand consumer confidence
eased in March as cautious consumers remained focused on debt. Consumers are sending
mixed signals about how they feel in an ANZ-Roy Morgan survey. (NZ Herald.)

* Auckland the most confident city on 118.5.

* Wellington recorded the largest drop falling 13 points to a national low of 100

ANZ is committed to managing the environmental impact of our activities.

Operations: Our day to day environmental impacts predominantly come from the energy
we use in our buildings, travel (road and air), the procurement and disposal of goods. ANZ
has set targets to reduce these impacts which are reported publicly to our customers and
stakeholders. Read more about ANZs approach to the environment.

Supply Chain: We take a proactive approach to reduce our impact on the social and
environmental performance of our supply chain. Read more about ANZs approach to the
environment.

Lending: We take a balanced, informed and transparent approach to decisions and work
with our clients to help improve the management of business, social and environment risks.
Read more about ANZs lending practices.

Management Characteristics

Planning : Planning means looking ahead and chalking out future courses of action to be followed. It
is a preparatory step. It is a systematic activity which determines when, how and who is going to
perform a specific job. Planning is a detailed programme regarding future courses of action.

Leading : This goes beyond simply managing tasks; rather, it involves communicating,
motivating, inspiring, and encouraging employees towards a higher level of productivity.
Not all managers are leaders. An employee will follow the directions of a manager because
they have to, but an employee will voluntarily follow the directions of a leader because they
believe in who he or she is as a person, what he or she stands for, and for the manner in
which they are inspired by the leader.

Organising : It will need to identify different roles and ensure that she assigns the right
amount of employees to carry out her plan. She will also need to delegate authority, assign
work, and provide direction so that her team of sales representatives can work towards
higher sales numbers without having barriers in their way.

Controlling : Controlling involves ensuring that performance does not deviate from
standards. The measurement of performance can be done in several ways, depending on
the performance standards, including financial statements, sales reports, production results,
customer satisfaction, and formal performance appraisals. Managers at all levels engage in
the managerial function of controlling to some degree.
 The range of expected seniro would be the planning techniques are utilised at ANZ. There
is evidence of finical forecasting in annual reports which is a form of planning which allows
the organisation to set targets for expenditure and investment. Additionally an organisation
of ANZ size operating in an uncertain market especially given the change in strategy that
took place in 2013 you would expect that some scenario planning would be taking place.
The Scenario planning would provide an opportunity for managers and leaders within ANZ
to be thinking beyond the known traditional challenges in the development, retirement and
aged care sectors to think about what other possibilities could threaten the stability of the
groups operating model, revenue streams and growth markets. There are ongoing changes
in legislation with home and residential and the disparate regulations between states with
development and retirement sectors.

Without a proper planning there is no success , so the Planning helps an organization chart
a course for the achievement of its goals. The process begins with reviewing the current
operations of the organization and identifying what needs to be improved operationally in
the upcoming year. So the planning involves envisioning the results the organization wants
to achieve, and determining the steps necessary to arrive at the intended destination
success , increase the decision making , whether that is measured in financial terms, or goals
that include being the highest-rated organization in customer satisfaction.

Efficient Use of Resources

In every field all organizations, it would be large or small, have limited resources. But the
planning process provides the information top management needs to make effective
decisions about how to allocate the resources in a way that will enable the organization to
reach its objectives and increse the Productivity and it maximized and resources are not
wasted on projects with little chance of success.

Establishing Goals

First of all any business set their goals and than implement Setting goals that challenge
everyone in the organization to strive for better performance is one of the key aspects of
the planning process. Goals must be aggressive, but realistic. Organizations cannot allow
themselves to become too satisfied with how they are currently doing--or they are likely to
lose ground to competitors. The goal setting process can be a wake-up call for managers
that have become complacent. The other benefit of goal setting comes when forecast
results are compared to actual results. Organizations analyze significant variances from
forecast and take action to remedy situations where revenues were lower than plan or
expenses higher.
FRAMEWORK:

PLANNING ORGANIZING LEADING CONTROLLING

1. Vision & mission 1. Organization design 1. Leadership 1.System/Processes

2. Strategizing 2. Culture 2. Decision making 2. Strategic Human

3. Goals & objectives 3. Social Networks 3.Communications Resources

4. Groups/Teams

5.Motivation

Meaningful, quantifiable goals, such as:

Were going to be more successful at selling

"Well increase sales by 12% each month for the next five months.

ANZ says thet the Goals should be your own

Your own, carefully considered goals carry far more conviction than a goal imposed upon
you by someone else. Avoid letting others set goals for you.

Encourage your staff to set their own business or personal growth goals that align with the
goals of your business. By encouraging them to take ownership of their own goals you're
empowering them to improve their performances.

Without employee motivation business doesnt move in proper way .

Choose challenging but not impossible goals

Theres also no point in setting wildly unrealistic goals that you or your staff can't possibly
achieve. Youll only end up diminishing your self-confidence, or their respect, and losing
faith in the whole process of goal setting.
Instead, the joy of goal setting lies in meeting and sometimes beating your targets. Your
aim is to set goals that are achievable but get staff out of their 'comfort zones.

In the context of decision making ANZ words your ethics are your personal standards of
right and wrong.

They are the basis for making ethically sensitive decision.

Ethical decision making is a cognitive process that considers various ethical principles,rules
and virtues or the maintenance of relationships to guide or judge individual or group
decisions or intended actions.

ETHICAL FRAMEWORK:

Ethical issue intensity

Individual factors
Organizational factors
Opportunity
Profession or business ethics
Evaluations and intensions
Ethical or unethical behavior

Ethical Issue Intensity of ANZ

Ethical issue intensity can be defined as the relevance or importance of an ethical issue in
the eyes of the individual, work group, and /or organization.

Ethical issue intensity reflects the ethical sensitivity of the individual or work group that
faces the ethical decision making process.

ANZ would withdraw its financial support if the situation did not improve, the spokesman
said: ''Where we have found that a client does not meet our environmental and social
standards and they are not willing to adapt their practices, ANZ has declined funding or
exited the relationship.
 Various point of ethical issue:

Values
Beliefs
Needs
Perceptions
Special Characteristics of the situation
Personal pressures prevailing at a particular place and time

CAUSES OF ETHICAL ISSUES:

Ethical Awareness: the ability to perceive whether a situation or decision has an ethical
dimension.

Moral Intensity: relates to individuals' perceptions of social pressure and the harm they
believe their decisions will have on others.

The moral dimensions of fisheries are manifold, but the main ethical issues concern
overfishing, interwoven with those of poverty, food security, food safety and ecosystem
degradation. This study has outlined some the major ethical issues in fisheries and moral
imperatives related to them. It has identified these issues in terms of basic human
interests and fundamental principles of bioethics and argued for a holistic mode of ethical
reasoning.
CONCLUSION & RECOMMENDATION

ANZ has provided independent limited assurance in respect of our Financial position of
market . ANZ has also considered whether the appropriate indicators have been reported on
in the chart Index in accordance with the refernce of chart .

In order for social and environmental responsibilities to become a core part of business and
banking operations, some crucial elements need to be considered.

Recommendations:

1. Modify the organasion structure includes all the stakholder of the company which a
customer might be interested into after buying something else.
2. It estimates the profit & loss if many competing items can be recommended to the
customer. Now based on the profile of the customer, recommends a customer
centric or product centric offering. For a high value customer, which other banks are
also interested to gain wallet share, you might want to bring out best of your offers.