SAIFUL ISLAM

- Executive, HR & Administration

Currently working as Executive, HR & Admin in Ziska Pharmaceuticals Ltd.
Worked as Customer Manager in Grameenphone Ltd.
Previously had worked in Manikganj Press Club for Daily Manab Kantha as Co-assistant Reporter.
Also worked as Sales Personnel in Nava Traders.
Internee in Social Islami Bank Limited.

shuvooa1@gmail.com (+88) 01911-005336 Block-C, Rayerbagh, Dhaka

https://www.linkedin.com/in/saiful-islam-67176082/ (+88) 01711-085108

PROFESSIONAL EXPERIENCE
Executive, HR & Admin
Ziska Pharmaceuticals Ltd.
1st February, 2015 Ongoing 34, Purana Paltan, Dhaka

Achievements-
Maintained a meticulous process of joining, resigning, transfer, promotion to keep field forces
placement updated so as to create symbiosis between HR and IT department.
Built a successful record of results that includes 20% cost savings while preparing expense bill by
introducing Tracking Software (Field Force Locator) at Head Office.
Experienced in assisting Payroll Management of 2600 employees of Ziska Pharmaceuticals Ltd.
Tax calculation of the employees and deducting tax from the salary.
Calculating Employees' Provident Fund.
Kept tracking employees attendance and absenteeism.
Instigated Vehicle Tracking Service which helps bring into approximately 80 vehicles under the
vigilance of higher management and result of which fuel consumption and safety of vehicle have
been ensured.
Collaborated with HR department in handling grievance.
Carried out training & orientation program.
Successfully managed all aspects of administering Software Training program for over 1200
employees at Head Office as well as 18 branches nationwide.
Coordinated Employee Satisfaction Survey of my current organization and report the feedback
to the higher management with analysis in black and white statement.
Coordinated to increase in quality and safety performance, and team improvement through high
quality training programs.
Boosted up employees engagement by 30 % through monthly Employee RnR Programs and
huge ER activities i.e. games, quiz, birthday celebration, celebration on national holidays with
the mass employee base etc.
Contributed to team effort by accomplishing related tasks as needed.
Performed day-to-day administrative functions.

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 Customer Manager
Grameenphone Limited
January 6, 2014 - January 15, 2015 GP House, Bashundhara, Dhaka

Achievements-
Dealt with customer queries and taking prompt response.
Conferred the problems of customers and offered proper solutions to them.
Other ad-hoc duties.

ACADEMIC QUALIFICATION

Exam Title Institute Major/Group Result Pas.Year

Human Resource CGPA: 3.66

Master of Business Stamford University
2017
Administration (MBA) Bangladesh Management (HRM)
(out of 4.00)

IUBATInternational CGPA: 3.86

Bachelor of Business
University of Business Marketing 2014
Administration (BBA)
Agriculture and Technology (out of 4.00)

CGPA: 5.00
Higher Secondary Certificate
Dhaka Imperial College Business Studies 2010
(H.S.C)
(out of 5.00)

TRAINING SUMMARY
Training Title Institute Country Location Year Duration
GP House,
Effective Software
Grameenphone Limited Bangladesh Bashundhara, 2014 2 Days
Operation
Baridhara, Dhaka
GP House,
Customer Satisfaction Grameenphone Limited Bangladesh Bashundhara, 2014 1 Day
Baridhara, Dhaka
Operating system &
Multi Link System Bangladesh Manikganj 2011 3 Months
Microsoft Office

MOST PROUD OF
Awarded Gold Medal by Government of the Peoples Republic of Bangladesh as recognition of
excellent result in HSC examination in 2010.
Achieved Scholarship Certificates in several semesters for outstanding result during academic
progression at IUBAT.

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EXTRA CURRICULAR ACTIVITIES
Fundamental knowledge of Labor Law.
Excellent communication, presentation, time management and leadership skills.
Proven customer service skills while maintaining a confidential work environment.
Possess a sense of urgency to get things done.
Flexible personal style to work with diverse personalities. Professional, yet personable
demeanor.
Ability to maintain confidentiality and exercise extreme discretion.
Strong organizational skills and the ability to work independently and under pressure.
Gregarious, responsible, self-motivated, and confident.
Presentable and possess amiable personality.

TECHNICAL SKILLS
MS Office: Expert user of MS W ord, MS PowerPoint and MS Excel.

O/S: Extensive experience in Microsoft O/S usage: Windows 98, 2000, XP; W indows 7/8/10.

HR Software: Experience in working with Xpertcapture (Doctor Visit), Center Point (HRIS),
Field Force Locator (Human Tracking), Galaxy Software (Work Order),
Oracle based Software (Attendance management), VTS (Vehicle Tracking
Management).

ADDITIONAL INFORMATION
Date of Birth : 25th December, 1993
Fathers Name : Kazi Zahirul Islam, Senior Accounts Officer (Retd.), University of Dhaka
NID : 19935624606000109
Hobbies : Travelling, Gardening
Language Proficiency : Native Bangla, Proficient English

REFERENCES
Mr. Rafat Rajib Mr. Rashedul Islam
Senior Officer, HR Senior Customer Manager
BRAC HRD Grameenphone Ltd.
Cell: 01675187296 Cell: 01711085100

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