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ITS Quick Reference Guide

Table of Contents
Getting Help from ITS ....................................................................................................................................................... 2
Whats My Email Address? ............................................................................................................................................... 2
How to Connect to Wireless ............................................................................................................................................. 2
Outlook Web Access ......................................................................................................................................................... 2
Connecting Remotely - VPN ............................................................................................................................................. 3
Password Policy ................................................................................................................................................................ 3
Forgotten Passwords ........................................................................................................................................................ 3
OWL .................................................................................................................................................................................. 4
Network Drives ................................................................................................................................................................. 4
Softphone ......................................................................................................................................................................... 4
Local Backups ................................................................................................................................................................... 5
SPAM E-mail Management ............................................................................................................................................... 5
Traveling Phone Guide ..................................................................................................................................................... 6
Calling other Global Offices .............................................................................................................................................. 6
Checking your Voicemail .................................................................................................................................................. 6

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Getting Help from ITS How to Connect to Wireless
Should you encounter any IT related problems or require an Throughout many Terumo BCT offices, there are wireless
IT service, contact Terumo BCT ITS Service Desk one of the connection choices.
following ways:
The wireless connection name available to you is:
Create a Q ticket
CaridianBCT1
While connected to the Terumo BCT network, use the Q icon
on your desktop to launch the ITS system to submit a ticket. This connection is security-based, available only with your
or company-issued laptop and offers the same access as
Go to Internet Explorer: Type Q in the address bar and your wired connection from your desk. This is ideal for:
press the Enter Key on your keyboard o Conference rooms
or o Public areas in the building
Go to myWorkNet: Locate and click the Q link o Anywhere a wired connection is unavailable
Expect slower performance especially during peak hours
When the login screen appears: Always remember to disconnect your wireless connection
1. Enter your network user ID and password when returning to your desk to increase your speed.
2. Click log in or press the enter key on your keyboard
The Request Management page displays We are able to offer support for wireless connections in
3. Select the desired Service Category Terumo BCT offices only. Support for home networks is
4. From the Services list, locate the appropriate topic and not available.
click the Request Now button

You will be: Outlook Web Access


Prompted to complete the Provide Information screen
Mandatory fields are designated by a * Logging on to Outlook Web Access (OWA)
Use the Add Attachment button, if needed
Use the Submit button to send your request 1. Open a web browser
2. In the address line, type in www.terumobct.com
3. Click Employee Resources at the bottom of the page
Call the ITS Service Desk 4. Click Terumo BCT WebMail to display the logon screen
Contact the Terumo BCT Service Desk, at extension 4222 or In the Domain\user name field, type your domain
101-4222. External users call: (303) 231-4222 or 011-1- name, a backslash, and
303-231-4222 your user name (example:
BCT\jdoeusb)

Whats My Email Address? o The domain name is


BCT
The default naming convention for email addresses is your Type your Password.
first name . last name@terumobct.com o Your Password is the
Example: jane.doe@terumobct.com same one you
In the event of multiple associates having the same name, normally use in the
middle initials, numbers or nicknames are commonly office
used. Note: If you receive a message that says, You are not
Requests for name changes, nicknames, or corrections are authorized to view this page or You do not have
coordinated through HR. permission to view this directory or page using the
credentials you supplied, it typically indicates that you do
not have access permissions setup with ITS.
To request access, contact the ITS Service Desk at x101-4222
or 303-231-4222

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Connecting Remotely - VPN Password Policy
VPN allows access to email, SharePoint, myWorkNet and The policy is designed to protect Terumo BCTs computing
other files and services from outside the Terumo BCT office. resources and data from unauthorized access and to maintain
information security in accordance with appropriate business
Launch VPN needs, audit criteria and applicable regulations.
1. Connect your Terumo BCT laptop to an Internet
connection (wired or wireless) and right-click the icon in Password Rules
your System Tray in the bottom right corner near the
All passwords must be at least eight characters in length
clock, or in your Start menu under Palo Alto Passwords expire every 90 days
Networks GlobalProtect GlobalProtect, select the Passwords cannot be reused
File menu item and click on the Connect option Passwords may not contain your name or your account
2. Enter your Terumo BCT user name and password, then All passwords must contain three of the following four
types of characters:
click Sign In.
o Numeric ( 1 2 3 4 5)
Remember: Your password is case-sensitive! o Uppercase alphabetic ( A B C D E)
o Lowercase alphabetic ( a b c d e)
3. After you o Special characters ($&%*@#)
successfully
Avoid using special characters at the beginning of your
authenticate to the
password to ensure successful SAP use.
VPN connection, a
window will appear Passwords are prohibited from being shared, written down or
letting you know sent via e-mail
that you are
securely connected Password Pointers
to the Terumo BCT
network Steps to create a complex password that is easy to
remember:

Think of a phrase: I love getting to work at 9:00 a.m.!


End the VPN Session Convert it to a password: Lov2w0rk@9!
1. Right-click on
This is a strong password because it is long, easy to
the VPN icon
remember and has a mix of upper-case and lower-case
in the system letters, numbers, and symbols.
tray and
select
Disconnect Forgotten Passwords
Self Service Account Management (SSAM) allows associates
to change forgotten or old passwords and to unlock their
accounts securely from any computer with Internet access.
SSAM service is capable of resolving password issues after a
simple enrollment procedure. Associates select the challenge
questions of their choice and provide the answers needed to
verify identity.

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Enrolling in SSAM 2. Use your standard network username and password to
login.
1. Open your web browser and type PWD into the address
bar, then click Enter on your keyboard. (If a Security Network Drives
Alert box appears, click the YES button.)
Several network drives are automatically connected each
On a public computer, visit https://pwd.terumobct.com time you log in. These drives are backed up regularly and are
only available within an office or by using VPN.
2. At the screen, type your network username (e.g. The S drive is an unsecure public drive used for
jdoeusb) and password into the User Name and temporary storage. It is accessible by everyone and is
Password fields (leave all other fields/options the same) permanently deleted once a week.
and click the Log in button. The U drive [U.S. only] is a personal drive assigned to
3. To set up your Challenge Questions, click the Password each employee. The drive is accessible by that employee
Manager tab, click the link Manage my Challenges that is only.
located on the left side of the web-page. The W drive is the group drive in the U.S. but available
4. Place a Check-mark beside ONE challenge question at a worldwide. It is used for longer term storage and has
time and click the Edit button. limited accessibility based on departmental membership.
5. Type your answer in the Response / Retype Response
boxes, and click the OK button. Note: you cannot use the LATAM & Larne Facility
same answer for more than 1 question.
6. Repeat steps 4 and 5 a minimum of 3 times - the screen The G drive is the group drive used in Latin and South
will display a green bar once completed. Then select the America as well as at the Larne facility.
Log Off option toward the top of the screen and close
Internet Explorer. EMEA & APAC
The V drive is the group drive used throughout Europe,
Using SSAM to Reset Your Password the Middle East as well as the Asia Pacific region.
1. If you have forgotten your password or it has expired,
type PWD into the browser of another internet-
connected computer or visit https://pwd.terumobct.com
2. Enter your user name, click on the Forgot Your
Password? link and follow the instructions after
Softphone
answering your challenge questions. Softphone is an application on your laptop that allows you to
make phone calls as you would from your desk phone.

Using SSAM to Unlock Your Account Getting Connected


1. If your account is locked, type PWD into the browser of 1. First verify you have a reliable internet service. Typically
another internet-connected computer or visit we recommend either a cable or DSL internet service
https://pwd.terumobct.com provider. Additionally, we recommend hard wiring your
2. Enter your user name and current password then select connection to your laptop with an Ethernet cable and
Enable my accounts from the left pane avoiding wireless (Wi-Fi).
3. Place a check in front of the Revoked/Locked account 2. Establish a VPN connection to the Terumo BCT network
with the Managed System Name of usbssmidm02 3. Execute the Avaya Softphone
4. Click the OK button at the bottom of the page, then the program
Refresh button to verify it is now Enabled 4. At this point you are ready to
complete the login procedure
OWL by pressing the Log in key.

The Online Wisdom Link is Terumo BCTs training system


designed to develop our internal associates and meet our
commitment to lifelong learning. Note: The application needs to be preconfigured prior to first
To access the system: use. Please contact the Service Desk for assistance.
1. Visit myWorkNet, click Training and select OWL login
or simply type OWL into Internet Explorers address bar.

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Local Backups
You can select earlier backup dates if needed by selecting the
For those associates who have laptops, work off site or travel, desired date under the "Earlier" folder.
an application called InSync from Druva is used to back up
your files to a secure location over the internet.

Usage

When InSync begins an automatic back up, you will see a


brief message balloon in the lower right corner of your
Desktop, which will disappear in a few seconds

Your account will automatically run a backup every 12 hours,


so manual backups should rarely be initiated by the user

By opening InSync, you can force an additional


Backup, or Restore files on your computer..

SPAM E-Mail Management


We are currently using a product called Proofpoint as an
email filtering tool. All BCT email users will receive a daily
Terumo BCT Email Summary, or TES. This daily summary
email will identify all emails and their corresponding sender
caught as SPAM or Bulk (e.g. marketing material) for the
recipient. A Proofpoint Frequently Asked Questions
document is located here if you want additional information
and instructions:
Backup will start the Backup process and Restore will bring http://myworknet.terumobct.com/resources/myWorkNet
up the following screen to allow you to restore previously Files/FinalProofpointFAQ_20151015.pdf
backed up files.
This FAQ walks you through adding senders to an individual
safe list or block list.

Click on the Computer name in the upper left of the window


and then select the folder that the files you want to restore
are located in.

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Traveling Phone Guide
Use this decision guide to help you decide the least expensive
Listening to messages
way to place international phone calls while travelling. Rewind [1]
Pause/Resume [2]
Best option: Softphone Forward [3]
Slower [4]
Can you connect to the internet with your laptop? If so, the
Envelope [5]
softphone application allows for long distance calls to be
Faster [6]
billed as if you were placing the call from your office.
Quieter [7]
Better option: Mobile Phone Reset volume [8]
Louder [9]
Terumo BCT has negotiated rates for placing calls while Reset speed [0]
roaming. Skip message [#]

Note: Brussels associates can call one another when in After listening to a message
Belgium without incurring a charge.
Print [2]
Poor option: Calling cards or credit cards Replay [4]
Forward [6]
Use only when necessary Delete [7]
Reply [8]
Worst option: Billing calls to your hotel room Skip [#]
While this seems a convenient choice, it is the most
expensive and should be avoided at all costs.
To send a voice message
Calling other Global Offices From the main menu, press [2]
1. Record your message and press [#]
There are several other Terumo BCT offices around the globe 2. Enter recipients extension and press [#]
connected to our internal phone system. To call them from 3. Repeat step 2 for additional recipients
your desk, you must dial a V-NET code before the extension, 4. When finished entering recipients, press [#] [#]
to be routed to the correct office. 5. To send, press [#]

V-NET Prefix To change your settings


Brussels: 111+extension From the main menu, press [4]
Buenos Aires: 160+extension Record greetings [1]
Hong Kong: 132+extension Turn special features on/off [2]
Lakewood: 101+extension Default fax number [4]
Larne: 112+extension Personal distribution lists [6]
Tokyo: 136+extension Personal operator [7]
Password [9]

Checking your Voicemail Shortcuts


1. Call the voicemail system Cancel/return to menu/exit [*]
a) Press the Message button on your phone Finish/skip/bypass [#]
b) Dial your desk phone and press [*]
2. When you are prompted, enter your password and press
[#]

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