JOSE CORAZON V. DE JESUS JR.

413 Emma St. Marick Subdivision

Cainta, Rizal
Mobile: +63917-9073329
Email: josedejesus@teletech.com / toneaddict05@yahoo.com

OBJECTIVE To put to use my knowledge and skills in the field of customer

service and technical solutions thru joining an outsourcing
company or a contact center as a very efficient tool in servicing
clients for various products and services worldwide. To
contribute to the productivity and stability of a specific vendor
account for a BPO company in Operations as a Team Lead or
Supervisor.

EDUCATION

2004-2006 DE LA SALLE COLLEGE- ANTIPOLO

Bachelor of Arts in Communication

2000-2004 SOUTHRIDGE PRIVATE HIGH SCHOOL- Antipolo City

News Editor for Campus Paper, Club Officer- English
Society,
Director of Two Campus Plays

1996-2000 JUAN SUMULONG ELEMENTARY SCHOOL- Antipolo City

(Philippines)
Associate Editor for School paper, Theater Arts Actor, Orator,
School Choir singer, Student teacher and Outstanding Student
Awardee.

WORK EXERIENCE

October 2008- present ACCENT and CONVERSATIONAL ENGLISH DEPARTMENT

(ACE)
ACE Coach, Language Evaluator
Language Readiness, Learning Performance Department
TELETECH Holdings, Cainta Delivery Center

January-September 2008 ACCENTURE TECHNICAL SOLUTIONS

AT&T HIGH SPEED INTERNET SERVICES TECHNICAL
SUPPORT
TELETECH Holdings, Cainta Delivery Center

June 2007- December 2007 GENERAL MOTORS CUSTOMER ASSISTANCE CENTER

(Customer Relations Specialist for Initial Vehicle Diagnosis)
CONVERGYS Corporation, Commonwealth Delivery Center

December 2006-June 2007 AMERICAN EXPRESS TELEPHONE SERVICE CENTER

(Peso Platinum Card Customer Service Associate- Manila
 Servicing)
Customer Contact Center- Hinduja Technology Media
Telecoms (C-Cube HTMT, Ltd)

June 2006- Nov. 2006 AMERICAN EXPRESS TELEPHONE SERVICE CENTER

(Credit Card Customer Service Associate- USA
Servicing)
Customer Contact Center- Hinduja Technology Media
Telecoms (C-Cube HTMT, Ltd)

April 2006- May 2006 SONY ELECTRONICS CUSTOMER SERVICE

(Home Theater Division)
(Technical Support Representative- USA Servicing)
Customer Contact Center- Hinduja Technology Media
Telecoms (C-Cube HTMT, Ltd)

June 2005- March 2005 DE LA SALLE COLLEGE- ANTIPOLO

Student Associate
Student Affairs Department

EXTRA-CURRICULAR ACTIVITIES

2002-Present LEAD GUITARIST, CORNFLAKEZ BAND

2006-2007 MEMBER, CFC YOUTH FOR CHRIST

2005-2006 MUSICAL DIRECTOR, Transfiguration of Christ Parish

2004-2005 NEWSWRITER, TEL LA SALLE, campus paper

2004-2005 ATHLETE, De La Salle College Badminton Team

2003-2005 JUNIOR CORRESPONDENT, Philippines Direct News

SEMINARS ATTENDED

February 2009 TELETECH LEADERSHIP INSTITUTE

TELETECH Holdings, Cainta Delivery Center
(Speaker: Trixie Saulo, Learning Effectiveness Trainer, Teletech
Cainta DC)

January 2009 PESOS Training for Effective Coaching

TELETECH Holdings, Cainta Delivery Center
(Speaker: Trixie Saulo, Learning Effectiveness Trainer, Teletech
Cainta DC)

March 2006 INDEPENDENT FILM MAKING AND DIRECTING

(Speaker: Director Erik Matti)

March 2006 EFFECTIVE FILM WRITING

(Speaker: Ricky Lee)
February 2006 LASALLIAN’S POLITICAL VIEWPOINT
(Speaker: Bro. Dante R. Amisola, F.S.C.)

February 2006 EFFECTS OF POLITICS IN NATIONAL ECONOMY

(Speaker: Senator Francis Escudero)

January 2005 EDSOR PEACE CAMP

De La Salle College

May 2004 LSCA SCO LEADERSHIP TRAINING SEMINAR

Pansol, Laguna

January 2005 ORIGINAL PILIPINO MUSIC ANTI- PIRACY FORUM

De La Salle College

PERSONAL BACKGROUND

Born on December 4, 1987 in Manila, Philippines. Has an excellent

command of English and Filipino. Skilled for both oral and written
communication. Knowledgeable in Microsoft Windows, Unix-based
systems, and other software such as HTML. Capable of managing
leadership and administrative tasks. Knows how to provide
feedback/coaching to identify the team’s Opportunities for
Improvement. Capable of handling group of people in the call center
environment. Knowledgeable in contact center manpower
management and its importance to the BPO industry. Interests:
meeting people, sports, food, music, current events. Willing to work
under time pressure. Friendly, versatile, and committed to excellence.

REFERENCES

Available upon request.