Heathrow Airport

Overview

J4 N
M4
J4b
E
M4 Y LA
N
J3
J15 O WA
H OL L A408
Slough
Reading M4
A3044

SI
The West

PS
A312

ON RO
A437
London

H AT C H L A N E
M25

TH
A
D
PA

E
A4 R
B AT K
H RO Dollar W
AD Thrifty
A4

AY
J4a
B AT H R OA D A4
A3044 T5
Pod Parking Avis
T5 T2 & T3
Budget T2 & T3
Hertz
T5 Long stay

TUNNEL
Enterprise Long Stay Business
Europcar
A4
Heathrow Airport
Business National
Alamo

T1a T3
Short Stay Short Stay

T5 T2
Short Stay Terminal 5 Terminal 3
Short Stay
Underground
Central

AY
Avis
Budget Heathrow Express Bus Station Terminal 2 A30

EW
Heathrow Connect

US
Underground
J14
A3113 AD

CA
Buses & coaches Heathrow Express
RO

E
Heathrow Connect T
ES

H
T
Buses & coaches W
M25 U TH Sixt
SO
T A315
EA
GR

FA
Contents Terminal 4

GG
S
Heathrow Airport overview 1 Underground
AD

RD
RO
Check-in 2 NES
Heathrow Express T4 I
Heathrow Connect S TA
Departures Short Stay
Buses & coaches
Level 3 (Check-in level) 3
A315
Level 2 (Gates A1A23) 4 A3044 T4 A30
0km 0.5km 1km 1.5km
Terminal 5B (Gates B32B48) 5 Long Stay
& Business
Terminal 5C (Gates C52C66) 6 0mi 0.5mi 1mi
Arrivals
Arrivals 7
Onward travel 8

Version 44 Heathrow 2017 LHR Airports Limited. Published June 2017.

Terminal 5
Check-in
Level 3
Departures Departures

Fast Track

11 VAT
refunds
Security Security

Oversize 5 6 Zone E Oversize

baggage 8 9 12 13 14 16 17 18 baggage
Fast Track 7 10
4 15 19

Zone A Zone J

3 Zone B Zone C Zone D Zone F Zone G Zone H

1 20

Special assistance

Entrance Entrance Entrance Entrance Entrance

Shopping Food and drink Services

Boots  5 Cafs British Airways 3 Escalator Repack area
Excess Baggage Company  6, 12 Caff Nero  1 Sky Flyers Solo
Rolling Luggage  16 Bars and restaurants Internet facility Special Assistance 20
Bureau de change
T5 Gallery  17 Carluccios  8
Lift Telephone
WHSmith  9, 18 The 5 Tuns  14 Travelex 7, 10, 15
Multi-faith 2 Toilets
VAT refunds 13 prayer room
managed by travelex Accessible toilet All
Contents Check-in
Oversize baggage 4, 19
Baby care All
Heathrow Airport overview 1 Pharmacy 5
Cash machine
Check-in 2 VAT refunds  14
Postbox managed by Travelex
Departures Commercial exports 11

Level 3 (Check-in level) 3
Level 2 (Gates A1A23) 4 Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

Terminal 5B (Gates B32B48) 5

Terminal 5C (Gates C52C66) 6
Arrivals
Arrivals 7
Onward travel 8

Version 44 Heathrow 2017 LHR Airports Limited. Published June 2017.

Terminal 5
Departures
Level 3 (Check-in level)

16
3 4 5 6 14

2
17 18 13
1
15
8
7 9 12
11
10
Security Security

Down to
Gates A1A23 10 mins
19 British Airways Fast Track
Transit to Galleries Lounge
South Gates A1A23 10 mins
Gates B32B48 15 mins
Transit to
Gates C52C66 20 mins
Entrance Gates B32B48 15 mins Entrance
from Check-in from Check-in
Gates C52C66 20 mins

Shopping Food and drink Services

Accessorize  7 Cafs Airline lounges Bureau de change Lift
Boots 13 Giraffe  6
British Airways  15 Travelex 2, 8, 11 Postbox
Collection  18 Bars and restaurants
Concorde Room
Dixons Travel  10 Gordon Ramsay Plane Food  14 VAT refunds 8, 11 Stairs
Glorious Britain 4 Huxleys  1 British Airways 3 managed by Travelex
Galleries Lounge North Toilets
Hamleys  5 Wagamama  16 Pharmacy 12
Harrods  17 British Airways 19 Accessible toilet All
Contents Harry Potter  12
Galleries Lounge South

Cash machine
Baby care All
Heathrow Airport overview 1 WHSmith  9
Customs
Commercial
exports
Commercial exports 19
Check-in 2 VAT refunds  8, 11
Escalator managed by Travelex

Departures
Information
Level 3 (Check-in level) 3
Level 2 (Gates A1A23) 4 Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi
Terminal 5B (Gates B32B48) 5
Terminal 5C (Gates C52C66) 6
Arrivals
Arrivals 7
Onward travel 8

Version 44 Heathrow 2017 LHR Airports Limited. Published June 2017.

Terminal 5
Departures Transit to

Gates B32B48 15 mins

Level 2 (Gates A1A23)
A10 Gates C52C66 20 mins

A8 A9 A11 A12 A13 / A14 A15 A16 / A17

39
35
38

47
55 53 43 56
54 29
52 30
32 31
Map
46 41 40
33
45 44 37
51
42 36 28
48 27
49 24 25 26
9 10 11 12 13 23
8 14 15 16 17 18 20 21 22
1 7
2 5 6
3 4
19
Customs
57 58
Gates A1A7 Commercial
exports
Gates A18A23
10 minutes walk Up to Up to 10 minutes walk
Pret A Manger 50 British Airways 34 British Airways
Play area Galleries Lounge North Galleries Lounge South
British Airways York
& Lancaster Rooms
Shopping Services
Boots 2 Ted Baker  8
Airline lounges Bureau de change Quiet zone 39
Bottega Veneta 31 Thomas Pink  3
Tiffany & Co.  20 British Airways 50 Travelex 35, 42, 49 Seating
Burberry 23
Galleries Lounge North
Cartier 21 WHSmith  26, 52 VAT refunds 36 Stairs
Cath Kidston 5 WHSmith Books  54 British Airways 34 managed by Travelex
Galleries Lounge South Telephone
Chanel 40 Watches of Switzerland  15 Escalator
Dior 16 World Duty Free  12, 14, 41, 46 British Airways York & Toilets 55, 56, 57, 58
Lancaster Rooms Information
Dixons Travel  11 World Of Whiskies  13
next to Gate A4 Accessible toilet All
Fortnum & Mason  29 Internet facility
Gucci 22 British Airways  37, 44 Baby care All
customer services Lift
Herms 18 Drinking 55, 56, 57
Food and drink Personal Shopper Multi-faith  53 fountain
Kurt Geiger  9
Contents Links of London 48
Cafs Lounge 47 prayer room
Pret A Manger  45
Heathrow Airport overview 1 Louis Vuitton 32 Play area
Starbucks  43 next to Gate A7
Check-in 2 Montblanc  4
Bars and restaurants
Departures Mulberry  7 Priority seating
Caviar House 38
Level 3 (Check-in level) 3 Paul Smith  25
Fortnum & Mason Champagne Bar 33
Level 2 (Gates A1A23) 4 Prada  17 Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi
Itsu 35
Reiss  10
Terminal 5B (Gates B32B48) 5 Pilots Bar & Kitchen 27
Rolex  24
Terminal 5C (Gates C52C66) 6 The Crown Rivers 1
Shoe Shine Company  28, 51 by JD Wetherspoon
Arrivals
Smythson  30
Arrivals 7
Sunglass Hut 6
Onward travel 8

Version 44 Heathrow 2017 LHR Airports Limited. Published June 2017.

Terminal 5
Departures
Terminal 5B (Gates B32B48)

B48 / B47 B46 B45 B44

B43

B42

2 11 12
3 10
1 4 9
5 6 7 8
B39
B32 / B33
15 13
B38
B34 B35 B36 B37
16

Up to
14 British Airways
Galleries lounge

Shopping Food and drink Services

Be Relax  4 Cafs Airline lounges Escalator Stairs

Boots  12 Starbucks  2
British Airways 14 Information Telephone
Dixons Travel  9 Bars and restaurants
Galleries lounge
Harrods  5 Wetherspoon Express 13 Internet facility Toilets
Rolling Luggage  7 British Airways 15
customer services Lift Accessible toilet All
Sunglass Hut  11
WHSmith  6 Bureau de change Multi-faith 1 Baby care All
Contents World Duty Free  8 Travelex 3, 10
prayer room
Drinking All
Heathrow Airport overview 1 Pharmacy 12 fountain

VAT refunds 10
Check-in 2
managed by Travelex Seating VAT refunds  10
Departures managed by Travelex
Special Assistance 16
Level 3 (Check-in level) 3
Level 2 (Gates A1A23) 4 Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi
Terminal 5B (Gates B32B48) 5
Terminal 5C (Gates C52C66) 6
Arrivals
Arrivals 7
Onward travel 8

Version 44 Heathrow 2017 LHR Airports Limited. Published June 2017.

Terminal 5
Departures
Terminal 5C (Gates C52C66)

C61 C62 C63 C64 C65 C66

1 2 3 4 6 7
Map
5
C57 C56 C55 C54 C53 C52

Special assistance

Shopping Food and drink Services

Boots  2 Starbucks  1 British Airways 6 Lift Telephone
WHSmith  3 customer services
Multi-faith  7 Toilets
World Duty Free  4 Cash machine prayer room

Accessible toilet All
Escalator Pharmacy  2

Baby care All
Information Seating
Drinking All
Contents Internet facility Special assistance 5 fountain

Heathrow Airport overview 1 Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi
Check-in 2
Departures
Level 3 (Check-in level) 3
Level 2 (Gates A1A23) 4
Terminal 5B (Gates B32B48) 5
Terminal 5C (Gates C52C66) 6
Arrivals
Arrivals 7
Onward travel 8

Version 44 Heathrow 2017 LHR Airports Limited. Published June 2017.

Terminal 5
Arrivals
Ground floor

1 2 3 4 5 6 7 8 9 10
11

26 27 28 29

30 31

From
Special assistance International Arrivals 12
From UK and Ireland 11 Passenger area
Arrivals Public area

1 2 3 4 9 15
5 67 8 10 13 14

24 23 22 21
20 19
25 18 16
Up to
Entrance 17 British Airways Entrance
Entrance Entrance Entrance Entrance arrival lounge

Shopping Services
Excess Baggage Company  1 Airline lounge Escalator Ticket sales

Voyager Entertainment  3, 15
British Airways 17 Help point Heathrow 19, 23
We Know London  9 Express
arrival lounge
WHSmith  4 Internet facility
Airport information 5 National Express 14
World Duty Free  11, 12
Lift
Baggage 26, 29 Underground 2022
enquiries Lost property 25
Toilets
Food and drink
Baggage reclaim Meeting point
Caff Nero 16 Accessible toilet All
Costa Coffee 18 Bureau de change Seating
Baby care All
Contents Express Bar 7 Travelex 10, 13, 27, 28 Special assistance 6
Giraffe Juice 24 Drinking  30, 31
Heathrow Airport overview 1 Car rentals desk 8 Stairs fountain
M&S Simply Food 2
Check-in 2
Cash machine Telephone
Departures
Level 3 (Check-in level) 3
Level 2 (Gates A1A23) 4 Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi
Terminal 5B (Gates B32B48) 5
Terminal 5C (Gates C52C66) 6
Arrivals
Arrivals 7
Onward travel 8

Version 44 Heathrow 2017 LHR Airports Limited. Published June 2017.

Terminal 5
Arrivals (Onward travel)
Ground floor
From
International
Special assistance Arrivals
From UK and Ireland Passenger area
Arrivals Public area

1 2 3 4 9 13
5 67 8 10 11 12

22 21 20 19
18 17
23 16 14

Entrance Up to Entrance
15 British Airways
Down to arrival lounge
Underground Down to
Heathrow Express
for Terminal 4 change
at Heathrow Central
Entrance Connect trains Entrance

13 49 1012 1315 16ab

2831 2227 1921 1718

24

Shopping Bus and coach stop allocation Services

Excess Baggage Company  1 Group travel 16 16a 16b Airline lounge Internet facility Ticket sales
Voyager Entertainment  3, 13 Hotel Hoppa, Hotel by bus,  2627
T4 Hilton Hotel British Airways 15 Lift Heathrow 17
We Know London  9
arrival lounge Express
Express coach National Express 1115
WHSmith  4 Lost property 23
National Express Coach / Railair 9 Airport information 5 National Express 12
Oxford the Airline 10 Meeting point

Bureau de change Underground 1821
Food and drink Transport for London (TfL) drop / stand 18 Seating
Caff Nero 14 Staff bus N1 / N5 24 Travelex 10, 11 Toilets
Smoking area
Costa Coffee 16 Staff bus N2 25
Bus Stop Accessible toilet All
BA and BA crew coaches 21 Special assistance 6
Contents Express Bar
Giraffe Juice
7
22 Business parking, Long stay 22 Car rentals desk 8 Baby care All
Stairs
Heathrow Airport overview 1 Car rental (off airport) 28
M&S Simply Food 2 Cash machine
Dollar, Thrifty, Sixt
Check-in 2 Taxi rank 24

Car rental (on airport) 19 Escalator
Departures
Telephone
Avis, Budget, Europcar, National,
Level 3 (Check-in level) 3 Alamo, Enterprise, Hertz Help point
Level 2 (Gates A1A23) 4 Car parking (off airport) 29
Click Park, Purple Parking,
Terminal 5B (Gates B32B48) 5
Purple Parking Business, Reeds Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi
Terminal 5C (Gates C52C66) 6
Arrivals
Arrivals 7
Onward travel 8

Version 44 Heathrow 2017 LHR Airports Limited. Published June 2017.