Hadeel Shawqi Assi (Industrial Engineer)

LinkedIn hadeelassi
Mobile ++962 776801415
E-mail hadeelasi9353@gmail.com

Industrial engineer graduate, passionate about sculpturing professional soft skills and diversified work
experience with well-positioned organization.

Key expertise: Quality management/ Performance/Audit/ ISO standard

Professional Experience

Orange-Jordan, Amman-Jordan
ITN Process Performance Analyst Nov 2015- Present
Support and maintain of IT and Networks Quality Management System certification against ISO9001.
Work with IT and Networks managers to ensure successful closure of ISO and Ernest & Young (E&Y) audit
findings.
Working with IT team at the accreditation process to get ISO 19770-1 Certificate, Software Asset Management
(SAM).
Generate monthly IT & Networks service delivery key performance indicators reports which are shared with
senior IT & Networks management
Maintain Orange Service Management Tool (OSM portal) up-to-date with latest IT Networks systems/services
Join the IT and Networks teams to optimize service management processes to enhance customer journey and
experience.

Academic Qualifications
BSc in Industrial Engineering, The Hashemite University, Zarqa-Jordan 2011-2015
GPA: 3.35/4, rating: Very Good

General Secondary Education Certificate (GSEC), Bader School,Zarqa- Jordan 2010-2011

Grade: 94%, scientific stream

Additional Training and Qualifications

2016 Completed Advance Excel course given by Microsoft-Jordan.
2015 AttendedISO 9001:2008 by Science Caravan Academy Jordan.
2015 Attended Strategic Planning by Optimal Academy-Jordan
2015 Attended Engineering Catia V5 Program by Optimal Academy-Jordan
2013 Total Quality Management (TQM) by Pioneers Academy- Jordan

Skills
Excellent with Microsoft Word, Excel, and PowerPoint, Internet and research databases.
Welling to learn and determined to excel in my assigned jobs.
Good team player

Languages
Arabic (fluent), English (very good)

References
Mr. Rami Abu Samen, Process Owner in Customer Business Unit, Orange-Jordan
o Contacts: 962 776742471, rami.abualsamen@orange.com

Mr. Yousef Abu Joudeh, Process Performance Manager in IT & Networks Business Unit, Orange-Jordan
o Contacts: 962 777377091, yousef.abujoudeh@orange.com

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