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1. JOB PURPOSE
Manage the BSS and Transmission Team Engineers for all the daily tasks and reporting to the line
Manager.
Coordinate the process for all technical operation activities by respecting Airtel operating guidelines.
Elaborate and Improve the quality performance of all equipment by coordinating the tasks with Regional,
Optimization and Performance staff to meet the target agreed of network availability.
Manage all network operation and maintenance tasks related to BSS and Transmission for Airtel Network.
Organize the activities with other stakeholders in order to meet Airtels requirements.
2. KEY ACCOUNTABILITIES
Expected End Results (WHAT) Supporting Activities (HOW)
1. Manages to reach the quality Generate reports for all BSS & Transmission operation and
performance of BSS and maintenance activities to the Line Manager.
Transmission equipment in Airtel Organise and control permanently all internal tasks between
network. 2nd Line BSS & Transmission and other Engineers belonging
to other Airtel Networks Functions.
Coordinates and supports complicated fault resolution efforts
affecting the BSS & Transmission parts with NOC operators,
Vendor Support and Third Parties. This includes
recommendations to the NOC operators on how the faults
must be solved, reduce the MTTR and increasing the
Network performances.
Build up the plan with BSS & Transmission Line Engineers
for the troubleshooting process after escalation within a
defined time limit, and while keeping in mind that the target is
always getting a network availability better than defined
threshold.
Control the reliability of the frequency plan and the allocation
bandwidth data.
2. Manages daily operations Follow up the process for all technical problems between
performed by BSS & Transmission BSS & Transmission Engineers and Regions Fields by
Engineers during the resolution of establish plan.
critical matters.
Arrange and follow the troubleshooting process according
the guidelines.
3. Coordinates the contact with Manage registration of trouble ticket tasks for internal and for
Second Line and Suppliers for data suppliers.
exchanges and supports by opening
Control the action plan execution of complex issues and
SLA, CSR or other mail
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communication. apply corrective actions in order to be aligned with the plan.
6. Manage the spare parts of BSS and Check and keep updated the available spares before
Transmission equipment. approve all requests. Be in contact with the Regions.
Follow up the equipment under repair at Logistics level.
Be aligned with Second Line TL in order to follow up all
requirements for BSS and Transmission Network quality.
7. Employee Engagement Maintain high Team Harmony and Engagement at all times
with both internal and external teams and stakeholders.
8. Support Passive Governance of Ensure that Field engineers execute proper passive
Towerco Governance with their respectiveTowerco counterpart .
N.B : Seuls les candidats (es) slectionn (es) seront contacts (es).
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