Académique Documents
Professionnel Documents
Culture Documents
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intrcciuctiol-l
Type 4
- Sinriiar-Sounding Vr/ord euestions
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Sample Test
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Typel-WiroQuestions
Type2-_WhenQuestions
24 (
Type 3 Where Cluestions
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Type4-WhatQuestions
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27
Type5-HowQuestions 28 (
Type6-WhyQuestions
Type 7 YeslNo Questions
29 t
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Type B -- Choice Questlons
30 (
;3"1
Type I Statements a
- 32
Sample Test .. .
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Typel-WhoQuestions
Type2-WhenQuestions a
Type3-_WhereQuestions 4A
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Type4-_WhatQuestions 41
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TypeS-HowQuestions qL a
Type6-WhyQuestions 4rl
TypeT-WhichQuestions e
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Sample Test 45
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Type 1 -- Main ldea Questions I
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Type 2 Fact and Detail Questic,ns
- 53 a
Type 3 -- lnference Questions
Type 4 -- Cause and Effect euestions
34
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Sample Test 5ti a
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The l-0ElC'- ReaCing Secticn
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Therne 6
- Transportation 88
Theme 7
- Health 89
Theme I
- Telephone 90
Theme 9
- Travel 91
Theme i0
- Ir4ail 92
oe
Theme 11
- lnsurance
Theme 12
- Meetings J+
-
Sample Test .....'.
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! Practice Test
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rt I ranscripts and,Ans,wer Key
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TCiltr Analyst Second Edition is designed to heip siudents prepare for the
a
TOEIC'by Eiving them practice trrith both question formats ccmmonly found e
on the TCEICU'and strategies for analyzing ihe answer choices iypicaliy found e
on the test. The units n this bock are orEanized according to sktll (listening or a
reading) and task types (picture cjescription, questions and responses, short a
conversatiOns, ShOn talks, incomplete sentences, irlcomple'te textS, anC reading a
coniprehension). These tasks are then subdivided into common question a
iypes with each type explained in Oetail to help students focus on how to
approach questons c,f diiferent natures'
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The basic principles of this bcok derive from proven test preparation techniques.
The TOEIC'(Test of Engiish for lnternational Communication) is, after all, a
a
standardized test created by ETS(Educational Testing Service), and the test e
shares many similarities with other ETS products. This book simply gives C
Strategic test preparation techniques tailored to the unique content of the C
TOEiC'and the special nature ef test takers for tl-ris test' e
a
Accordingly, this book ccntains a nurnber cf practice questions organized by e
question type to allow you to praclice the strategies and techniques of the a
TOEICU'.ln addition, you wili liind two practice test included in this book a
designed to simulate the actual TOEIC'. lt is reconrnenderJ you take the
pactice test ater you have completed the other rnaterials in this book and are
a
ready for a tinred, full-length exam. To Eet the'most berefit frc'm the two prac-
a
tice tests, try to take them under exar,rr conditions following the time limits a
set for the actulal test. a
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-ihe
As a final note, vew the TOEIC^ as a chalienge. test does not assess hovv a
smart you are or even how vueil you actually speak EnElish, lt only assesses t
now well you take the TOEIC@ itself Learn as much aS ou can, adopt a a
strategic approach and practice intelligently and "'ou can acheve \roLlr TCEIC"'
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The Listening comprehension sectron of the ToEIC" test consists
of four
parts; Picture Description euestions and Responses,
shorl conversations,
and short Talks. There are a totar of one hundred questions. Rtt questions
relate to recorded materials. you must listen to the recording in
order to
answer the questions. you will have forty-five minutes to molete
the
Listening comprehension section. The timing of each part of
this section
is controlled by the audio tape recording.
You must follow along wth the tape to answer the questions.
Picture
Descrpfion
ilt,i';r i rrr.; i',:. ;;
This section .of the TOEIC'-'checks how well you can describe the given
picture. First,lidentify whatthe picture focuses on, and then try to think of
vocabuiary related to it. Using that, try to fornn a possible statement that
you think is appropriate for the picture. Note that no inferences are needed'
ln other words, if something is not clear from the picture, do not assume it
is true simply because it seems reasonable. The correct answer should
describe what can clearly be seen in the picture.
,/ Don't read the directions for this section unless it is your first time taking
the test.
t' Preview the picture before you hear the statements.
,,r Determine the focus or main idea of the picture; ignore minor elements
of the picture. Remember the correct answer always describes the main
action or subject of the picture and is always in tl're present continuous
or simple present tense.
,. When listening to the Statements, elimlnate obviously wrong anSWerS.
This will help you guess Quickly. if you are not sure.
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Gl.estion Type I ;(
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,.: Tp:e 1 Location Ouestions
Type 2 Acton Ouestions
Loccticn Gr:estrcns t:
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Type 3 Stuation Questions
Type4 Similar-Soundng
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.Word Ouestions
Questions of this sort often deal with the position of one person or thing in relation
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to someone or sornething else, so you should pay careful attention io the
prepositions used in the statements you hear. Following is a list of some common
prepositions for the location category;
i.i..,,,
above, against, arnong, at, at the back of, at the end of, atop, before,
behind, below, beneath, between, by, ctose to, in, inside, in front of,
near, next to, on, on top of, over, under
Look at the following picture and the sentences next to it. Each sentence contains
a commonly used preposition for location. ln this example, all four sentences are
possible. Of course, in the sample test question below, there is only one correct
answer.
There is a cake on
the table.
Focus on:
woman
(A} There is a vase of flowers on the table.
man (B) The cak is between the man and the woman.
+ing- (C) The woman is next to the man.
flewers 1O ff," man is eating cake in the kitchen-.
next to
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1. Focus on fype 1. :
Lqcatro. n Sqe$'iorEi_r :,. *+... :
+eeenen+
Type4 Sirnilar-or,rn'iiing,.':' .,..,
desk Woid Questions
+empt*er
on'n
1. Focus on:
on the corner
people
street
6 iiryTir-IsTrToT-l
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i. active
The wornan is
picking uP some
-t a- The man is holding
the door oPen for
the woman.
books. \1
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books " (A) PeoPle are waiting for a bus'
(B) The woman is picking up some books'
man (C) The woman beirig helped by the wornan'
picking uP ti n oig pile ol ooks is displayed'
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a 1. Fclcus on:
eppingr
Type
T)ipe2
l. ,Losation Ouestions
Actron Questilns
Type 3
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Situation Questions
) helmet
Type4 Similar-Sounding
Word Queslions
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t A helmet is ------- br the rider. ffiwlr,ffiiE
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E \,. 1. (A) The rider is holding a
helmet.
E taught
teacher
the rider.
(D) The motorcycle is being
E students
carried by the rider.
(B)
along the platform.
A woman is walking
along the platform.
2 3. Focrs or: (C) The train is being driven
2 walking
platform
by a woman.
(D) The woman is getting on
D woman
the train.
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fast.
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Type I Loeation Quslions
S tLlction C}-lesticns il
Type 2 Action Questions ;
'Iype 3
Type4
Situation Questions
Similar-Sonding
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Word'Questions
This category asks about the condition of things in tlre picture. With the two
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categories below, you should try identifying what the picture focuses on and
imagining a description of the picture before the statements are read. Following is 1.
a list of comnnon adiectives for the situation category: i.
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adjectives
i. past participle forms
i.
1
used as
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an'anged, bryken, chained, cleared, closed, cowded, crushed, deserted, jl
disptayed, e$uipped, (un/oaded, locked, occupied, parked, piled, posted, .a
scatteed, seated, spread, stacked, tied
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ii. adiective ,
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asleep, beautifut, bent, bright, clean, dark, difi
empty,'iin," frtt, happy,
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heavy, high, light, long, open, rainy, round, tall, sad, straight, wet a
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Look at the following picture and the sentences next to it. Each sentence contains
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Type 2 Action Questions -i ii-; ; i \-j vuL/Jrr\_/t
Type 3 Situaton Questions
Typ, Siinilar-ScLrirding
Vfoi-d 0uestions
lncorrect choices r:ften include words that sound similar to the key words oi the
correct answers. You might wish to keep a journal of similar-sounding words that
sometimes confuse you. Examples of words that miEht easily be confused include:
i. words that have little sound difference, such as watk and work, or
that rhyme, sueh as station and nation.
ii. words with the same root, prefix, or suffix, such as example/examine
Look at the following picture and the sentences next to it. Each sentence contains
a commonly confused word.
The woman is
The lamp is on the silting by a lamp.
woman's right.
Foe.s on
The wornan is
t' ----- on the phone.
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) rnan Type 2 Actlon Questions
Type 3 Situaton Questions
orh -l-ype
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1. (A) The man is sitting on a
I cc,uch.
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(B) The man is coaching the
woman.
i5*ets q:-",: (C) The woman is leaning.
selling.' tD) The woman is standing
next to a couch.
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-ra+nin+ 2. (A) The man is sailing.
(B) The man is watching a
sale.
(C) The man is selling
watches.
(D) The man is tired.
Foc,s or:t:
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Tronscnip'Fs: tAF,-[ I EM
1. (A) The man is sleeping at his desk.
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ffiwes'ffwffis mnd
ffi.esp@ffises
This section of the TOEIOo checks whether you can make an appropriate
response to a given question. Consicler in what respect the given responses
are appropriate for the question, and Euess how the given incorrect choices
are inappropnate. Hemember incorrect choices often contain a word or phrase
from the question, so don't be niisled by mere repetition of words or phrases.
Once Vou find a possible correct response, do not wait until allthe choices
are spoken.
Check that tl'rere is no prolc[em with tense and/or subject-vei'tr agreement.
Keep in mind that wh-questions cannot be answered with yes or no.
When the question begins a rvh-rruord, be carefr.rl not to confuse the
uith
rruord witii something else. For exarnpie, how might be confused with
who or even where.
Type1-_Who'Questions
Type 2 \h*hen Quesiions
-
Type 3 LUhere Questions
trype4
-
[Nhat Questions
-
TypeS*HowQuestions
Type 6 Why Questici'ls
-
Type 7 Yes/NoQuestiorrs
-
Tirpe 8 Choice Questions
-
Type 9 -- Statemerlts
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Type 2
Type 3
l,44ren Questics
i/Yher Queslions
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Type 4 t4lha Questrons
Type 5 ,4o'4l rJuestions
Type 6 i4lhy Questions
qui,astions usuaily ask about a person, a grLri.,p, an organizaiion, or a jab title.
fnrlfoc
Type 7 Ye.s/No Queslions Keep in ffrind that who questions are occas onally ilegati!e, as in L41ho is riat carnii'tg
lype I Choice Questrons
Type 9 Statemenis
to the pa,rty? I
i) Who is youn favo'ite writer?
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c,li"i ei respOil:ias :
Ilesponses (A), (B), and (C)
oontain relevant infolmatiol : (A) I love Ernest Hemingway.
tire name of a uriter, and
expressions that short-
(B) htly favorite wrter is Ernest Hemingway.
preference such as "love," (C) Ernest Herningway. ! adrnire him.
"fr,orite r,witer," and "admire."
(Dtand
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Responses
irrelevant information: the
lame of a painter, and a "1,es"
1E) contain
(D) My favoriie painter is Plcasso^
(E) Yes, I like Ernest Hemingway"
a
replr'. e!
:
!i) Who dId't firsh l"lnch? t!
iA), (B), and (C) teil us who ;
didn't finish lunch: "I didn't
(finish luncir)," "John didn't
(A) ldidn't. ar
(nish lunci.r)," and "It was
Joiin (r,ro difur't nish iunc})."
(B) John clicin't.
(C) lt was John.
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l.D) answers the qr:estion "\\tro
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rlidn'r bring lunchi"'while (E)
ililsweis the question "\4'Ihy?"
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Horry Questions
,','i3r questions always; ask aboutrtiTne._Therefore, lool< for time expressionrs such as Type 6 Why Questions
t Type 9 Statements
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Yesterday morning. (E),1 got it from tl.le manager. reference.
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iB) Yes, I got up early this morninE.
ll (C) Because of a loud noise.
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I When do you think you can finish the report?
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&asesster? TYP'* * (
l//i.ro Queslions
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Type 1
i) What are these boxes for? The question asks about the
purposc ,.rr functitln of the boxes'
However, (D) and (E) do not
1A) TheY're for the books' address the firnction ofthe boxes'
(ts) TheY are to be used as seats' Also, their tenses do not
match the questiotl.
(C) To keeP old documents in'
What haPPened to Your son? Tlie ke, Points tr-r note il this
' r: -.:, ;.lj .i..:-':"1 question are "happenecl" (sirnple
uirst tense) and "sou."
(A) He silrained his ankle' R..pon." (D) is a flrturc form
(B) He caught a cold walking in the rain' and therefore inaPProPriate'
(C) Nothing. WhY do You ask? Response (E) is incorrect
because of t}'re Pronoun "her'"
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include words like because ar due fo, but tlrgy may also simply state the reason. Type 8 Choice questions
Type I Statements
Be careful, though, if you hear Why don't you...'/ or Why don't we...2The question
may in fact be a suggestion rather than a request.
- Hy'orm-ups
-J 1. Why do you think he didn't support our plan?
(A) I don't think so at ali.
(B) He seems to dislike any new ideas.
(C) You're right about that.
T
a 2. Why was he late for school?
f (A) lt's not my fault.
a (B) I think he took the wrong bus.
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Type 1 Vtlho Ouestions i ".i i*l
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Iype 2 When Questions C
fype 3 Where Questions
Type 4 ,Yha Questions
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Type 5 How Ques'tions
Type 6 l,'llhy Quesllons Yes/No questicns will ask opinions or preferences, request something, make a
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Tvpe 7 {es,l'lo uesLtL)irs suggestion, or make an offer. These are quite often, but not lways, answered with f
Type 8 Choice Questions
a yes or no. The questions usually begin with: Are, ls,, Do, Does, Did, Can, Could, !
Type I Staternents
--'] Have, Will, Would, May, Shall, or Should. They may als,c be in the fcrm of tag t
questions (,.e.9., Yau are caming with us, aren't you?).
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i) Do you get up, early?
J
" Response (D) "I hate gettirrg Corrsi;t i)p?[rsir.
;
up ear\," is not a denitive
(A.) Only on week'days. t
ves/no answer, and it is
therefore inappropliate. \\hiie
(E) is a ",es" rePli:, it doesn't
(B) Yes, on weektays. t
answer t}re question asked here.
1C) Not really. I usually get up quite late. ;
I ncci''ect reflpcnses.
(D) I hate getting up early.
;
(E) Yes, I prcmise.
.,,,.1"*# ii) You generally take a taxi to work, don't you?
. Note that it is possible to rep11, Cci-recl respnses: !
with another question as in
(C). Cireck that the response (A) No, I usually take the subway.
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mtches the question- (D) is (B) I used to, but these da,rs I can't tford it. C
urong because jt rentions
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(C) How did you know that?
time, iiot the mode of
transporlation. In (E) the inccrreci i'esonses:
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ji !4/*rmr-ups C
1. Didn't you go to the book far? C
(A) Sure, if you want to. C
(B) I did, but I didn't stay long. C
(C) Yes, ldidn't.
2. Are you going to attend the conference?
!
(A) I guess so.
!
(B) We were too late. ;
(C) Frorn the 2"d to the 5'h. ;
!
3. Could you show me how this fax machinerlvorks? ;
(A) lt is a new fax machine.
(B) Of course. lt's very simple.,,''
(C) Has the fax already been sent? ;
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a Type
fype
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lryho Questions
When Ouestions
) Type 3 l^here Questions
a Choice questions ask yeu to choose between two alternatnes hich are alway's
lype 5
Type 6
HoA Questiors
illhy Questions
a related to each other. Remember that these questions cannoi be answered using
yes or no. Look for the conjunction or in the questions"
IypeT Yes/NoQuestons
ll :e E ilo ce iire :il.,r:r
Type 9 Statements
! (B) Tomorrow. according 1o his secretari/. (D) does n,ot address e issue
of roice, and (E) does not
! (C) He didn't say for sure. inform us as to ,vhether "he"
vri1l be arriving or not.
!
! (D) Yes, he is going to be here.
(E) He will call us tomorrow.
It
It ii) Have you finished the report, or are you still working on it?
ti I
.-.";l-. tr-i.:-:::. Responses (A) through (C) ail
a I
iB) I need another week to complete it.
(C) I'm still tied up with it.
so thel'are all suitable
responses. Responses (D) and
I} (E) do not periain to the
question in atiy rt ay.
!i (D) I spoke to you yesterday.
t (E) Yes, I certainly am.
IT
E
!t i't'i'i''. ..
J Are you going to buy a ney,3omputer or just continue using the old one?
(A) Neither. l'm going to lease one.
- (B) Yes, l'd like one, thank you.
) (C) That's impossible. I can't afford a new one.
I
!t Which do you prefer, the yellow T-shirt or the blue one?
!t (A) Yes, I like the blue one.
rt (B) Neither. '
! (C) Both of them are very cheap.
a
2
16. Mark your answer on your answer sheet. (A) (B) (c)
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17. Mark your answer on your answer sheet. (A) (B) ,,"c) .
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18. Mark your answer on your answer sheet. (A) (B) (c)
i 19. Mark your answer on your answer sheet. (A) (B) (c) .
20. Mark your answer on your answer sheet. (A) (B) (c)
21. Mark your answer on your answer sheet. (A) fB) (c)
22. Mark your answer on your answer sheet. (A) (B) (c)
23. Mark your answer on your answer sheet. (A) (B) (c).
21. Mark your answer n your answer sheet. (A) (ts) (c)
25. Mark your answer on your answer sheet. (A) (B) (c)
26. Mark your answer on your answer sheet. (A) (B) -(c)"
27. Mark your answer on your answer sheet. (A) (B) (c) '
28. Mark your answer on your answer sheet. (A) (ts) (c)
29. Mark your answer on your answer sheet. (A) (B) (c)
30. Mark your answer on your answer sheet. (A) (B) (c)
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1. How long has he been gone? '10. Would you like tea or coffee?
(A.) lt's fine. thanks.
I
(A) Untiltomorrorru.
(B) For half an hour. (B) Yes, please. I
(C) Next week. (Cl Coffee would be ntce. I
I
2. I m afraid I can't hear you. 11" How many slories tall is that building?
!
(A) I m sorry. l'll speak louder.
(B)Yes, I can come up now.
(A) About thirty-five.
(B) I read it already. I
(C) i really can't say. (C) Y'es, it's quite high. a
3. Would you like to go now? 12. Did he fill out the form completely?
I
(A) ln a few minutes,
(B) I go there every day.
(A) He forgot to sign and date it.
(B) Once in a while it loses its shape.
!
(C) I usually go by taxi. (C) Could I borrow your pen? T
t
4. How often do they update the computers? 13. lf you don't answer the letter, who will? !
(A) Yes. they ofterr dc.
(B) Two or three times a year
(A) My assistant will.
(B) Because I don't want to.
!
(C)About one or two weeks. (C) The answer is wrong. !
!
5. Why did you turn the air conditioner on? 14. When does the sale finish? !
(A) lt isn't working very weli (A) v,es, it has finished'
t
(B) lt's in good condition"
(C) lt's a little warm in here.
(B) Office equipment is on sale
(C) l1 runs until next Friday. t
t
6. Didn't you used to work at Macy's with 't 5. Could you open these desk drawers for me? C
Sarah Davis? (A) I can't. They're stuck. ;
(A) When do we begin work? (B) Sure. you can close them-
a
(B) Yes, thai's right. (C) lt operrs at four o'clock.
(C) I certainly do. C
16. When does yc'ur subscription expire? C
7. Who is responsible for this? (A) tn March. C
(A) I don't have it. (B) For one year.
C
(B) I believe Susan is. (C) Twice a week.
(C) No, l'm not. C
17. When do you want to discuss my memo? t
8. I have a bit of a cold. (A) No, but l'll finish it bv tomorrow. t
(A) lt,s nearly spring.
easy.
(B) I need to write several more pages.
(c) Hcw about ihis afternoon?
f
(B) rcru should take it
(C) That's a wonderful idea.
I
,8. Where is Brian lvan's desk?
I
9. Whose briefcase is this? (A) lt's at seven-fifty.
(A) lt,s my boss,s. (B) lt's over there. by tl'ie windcw.
(c) certatnly, just a n'roment.
(B) They',re probably lost.
(C) His luggage is full.
rE!!
J
J
C
19. Why isn't this workingl 25. Where's the best place to take a client ior
(A) Did you plug it in? lunch?
(B) Sure. lt's really, guite simple. (A) I usually go to the caf on the corner.
(C) I'm on vacation. (B) I never eat lunch.
(C) Yes, but I have no clients this r,reek.
20. What are you Eoing to do w,iih the old
computers? 26. Have you been abrle to reach Eric?
(A) l'm donating them to a school. (A) There's no approval.
(B) They are old, aren't they? (B) lt s much toc high.
(C) They are mine. (C) No, the line is busy.
21. Have you heard about the accident at the 27. Where can I find information cn American
airport? engineering schools?
(A) I'll be taking the next flight. 1A) The train schedule isn't posted.
(B) No, I haven'1. What happened? (B) Why don't you try the library?
(C) We ran inlo each other this afternoon. (C) My application vras rejected.
L, ls Brenda making an announcement 28. U/hat time does the meeting begin?
tonight? (A) lt's just a day late.
(A) I know she received an invitation. (B) l've been waiting an hour,
(B) The volume is a little low. (C)At 3 o'clock.
(C) I think she's waiting until tomorrow.
29. Have you seen Jill recently?
.J, We re going to be late. (A) Yes, lust yesterday.
1A) I don't have time. (B) She was recently hired.
(B) That's a good idea. (C) I don't know her very well.
(C) Let s call Mike and let him know.
30. Dolores Cohen is holding on line two. Can
21.. ls this ior Frank Green or Frank Venus? you take it?
(A) Why don't you ask him? (A) Yes, two o'clock sounds fine.
(B) I think it's for Mr. Green. (B) No. Ask her to call me back.
(C) No, it isn't. {C) I think it's time to let it go.
-a
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Conversqtions
Strotegie
This section of the TOEIC@ includes three- or four-pafi dialogs between two
people. First iead the question along with the answer choices before the
dialogs begin. You should try to find key words and the main idea so you
can choose the correct statement quickly. use your time wisely and preview
the next question.
Test-teking Tips
/ Don't be misled by mere repetition of a word or phrase from the text. All
answer choices have been mentioned in the text, so listen carefully to
how they are used in context.
/ Remember the followng frequenfly asked questions: the conversation
topic, the relationship between people mentioned, the place in which
the conversation takes place, or the activity people are engaged in.
I Try to listen for specific or suggested information: a specific time, a
length of time, frequency, reason, intention, or conclusion.
'Questien Types
Type'1 Who Questions
Type2-
-
When Questions .
Type3-WhereQuestions
Type4- WhatQuestions
Type5 HowQuestions
-
Type6 WhyQuestions
-
TypeT Which Questions
-
GE
sc
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(
Question Type tr C
.C
'v,'\,'llc Gu)siicns t
:
| \!ae 1 i/V'nC\ UJeSIIOnS
Z
lylpe WnenOuestions
fype 3 Where Ouestions
,' c
Type 4
Type 5
l4lha Questicns
(Man) Dinner's ready. Now we just have to wait for sue and her new boyfriend.
t
(woman) Your sister seems to have a new boyfrend every month. what happened ,r
(lvlan)
to Joe?
.r
He moved to California.
(Woman) ReallY?.
t
t
q,s# i) Who is coming to dinner?
. We can understand for:r tire Correci answers: lncorrect answers: .l
ccnversation thal the nla s (A) The man',s sister and her boyfriend (c) someone from california
sister is named Sue and that
(B) Sue and her boyfriend (D) The woman',s ex-boyfriend ,l
she has a new boiend whose
name \^e don't knorv. We also (E) Joe and Sue .l
know t-hat e'are boih coming ,l
to dinner. Therefore, (A) and
(ts) are both possible. (Woman) Did you send the fax to the Springfield office? 'r
(Man) Yes, and Andy Green said he had passed it on to his manager, Jeff. I
(Woman) I hoPe he rePlies soon'
.,I
%JJ# ii) Who works in the Springfield office? I
. Te conteni o',fie conversatiorr Correct answers: lnccrreci answers: I
indicates that ihe man and
womanworkin the same lcration.
(A) Jeff and Andy Green (C) The woman .l
(B) Andy Green and his manager (D) The man
\{e understand that the .(
Springeld office is a separate (E) Both the man and ihe woman
location uere Jeff and Andv
Green are lroth emP)oved.
,i (
,(
.(
'(
ffi
1. (M) l've just made some cofiee.
Vlould anyone like a cuP?
(W) Not for me, but l'm sure
,(
Frank will have some. (
(M) Right. I'll take hm a cup. I
I
4
a
E Gluestion Type 2
-
) \/Vhen Gueslions fype
'Type
tr Who Questions
2 Wken Questions
) Type 3 tyhere Questions
Type 4 !4/haf Questions
) Type 5 Hor,v Questlons
) When questlons focus on details about time. Therefore, you should listen for Type 6 l/l/hy Questions
words and expressions related to time such as at three o'clock, at two fifteen, on lype 7 Whch Questions
- Friday, on Thursday night, in the morning, in a few hours, two days ago, etc. These
questions can refer to a present, past, or future event. Note, also, that the answer
- @
does not always include a preposition.
- . The time difference between
now and 8:45 is one and threr
- (Man) The lecture starts at 8:45. We should have left already! We're going to be quarter hours (A). The man
states that the lecture starts al
E
- late yet again. Why do you always r4rait until the last minute?
B:45; in other words a quartel
a =
_:
(Woman) What are you talking about? lt's 7:00 now, and it only takes 30 minutes
to get there. We still have plenty of time.
to nine, therefore (B) and (C)
are correct. It is 7:oo now. Wr
D c (Man) I know, but the best seats wll be taken before we get there. I want to get
a good seat so that I can hear the speakers well.
hear "3o minutes" but it refer
to 'trow long," not "when."
g
a (B) B:45
(C) A quarter to nine
(E) 8:30
(F) ln thirty minutes
they do not refer to the meen
me. We know it is 9:oo a.m.
now" and that the meeting
s;tarts in ro minutes. making
(Woman) Why does the photocopier always jam when l'm in a hurry? I need to
(A) and LB) appropriate choice:
?a
make 100 copies of this before the meeting. This happens every time I
ffi
W
need something quickiy.
1. (W) You are leaving on
-) (Man) Well, it's only g:00 a.m. now. lt'll only take about 20 minutes to make 100 Wednesday morning. aren't
&
i 5
,:.
copies. When do you need them?
(Woman) Well, that's the problem. The meeting is supposed to start in 10 minutes.
you? Have you reiembered t(
ask Mike to book a taxi to the
a;rport?
E
(M) On. ro. Actually. lm leavn!
) When does the meeting start? Wednesday afternoon, and
9: Patrick Byrne said he could
-) i:
*
Correct answers: lncorrect answers: give me a ride. He has to deliver
?.
(A) At 9:10 a.m. (C) Hours something nearby. So I don't
:
) (B) ln ten minutes (D) ln 20 minutes need a tax.
(W) Weli, I hope Patrck's on
(E) At 9:00 a.m. tinre. The last time he gave me
E
- ?
+
a ride, he was over half an
E fE
E =V-Y,.erm:$p-"----
hour late.
2. (M) Did you hear that the
cafeteria is expanding its hours
&
of ooeration?
E
!-
fa- 1. When is the man's flight? (W) No. To be honest, I never
E (A) Wednesday'morning
(C) Wednesday afternoon .
(B) ln half an hour
(D) On time
go there because it's always
closed when ! ne-"d something
I? to eat.
a
a
t
2. When will the cafeteria be closed?
(A) From 8:00 to 3:00 (B) From 3:00 to 6:00 /'
(M) Right, well most people fell
the $me uay as you, so from
NovJrber 3' l is going to be
open from 8:00 to 3:00, and
2
l
(C) From 6:00 to 9:00 (D) From November 3'o
then again from 6:00 to 9:00
p.m. lt'li be a lot more
conven9nt.
?
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Question Type 3
(
(
Type I
2
l4lho Ouestions V\ifiere uluesllons (
lype
.iype3
When Questions
W,ere Questirns
(
Type 4
Type 5
l/Yhal Ouesilons t
Type 6
How Oueslions
YYhy Questions
Wherequestions mostly dealwith a location, the position of something, or a
place' Note,
I
fype 7 Whict, Questicns however, that the answer does not always include a preposltion. (
e-e!"F (Man) why did you miss the meeting on Monday morning? I thought you were
I
" The woman had an accident supposed to give a report.
(
over the rveekend, so (E) is (wornan) well, I had a bad accident over the weekend, so I had to take my car to I
Charlie,s garage to get it fixed. He doesn,t open until 9:00 a.m., so
im.possibie. She needed to have l
her car repaired Mondal'after (
9:oo a.m.. theretbre (A) and couldn't make it to the meeting'
(B) are appropriate. She missed (Man) Gsh,'t'm sorry to hear that. You're just lucky you didn't end up in the (
the meeting on Monda', and hosPital qetting fixed Yourself. (
the man tes her she is luch
she didn't "end uP in the hos- I
pital," so (C) and (D) are Where did the wornan go on Monday?
incorrect.
lncorrect answers: I
Correct answers:
(A) To Charlie's garage (C) To the hosPital I
(B) To see a mechanic (D) To a meetng I
@ (E) To an accident (
. The man has iost his PaPers.-but
(
forlunatelY, e woman recalls
seeing him carrying them to the (Man) I can't find the handouts for the presentation that l'm supposed to make (
parking garage. This reminds today" I made the copies just before I left to go home last night'
the man the.r, are in his car.
(Woman) Well, you had a large pile of papers with you last night when I walked to the (
Therefore (A) and (B) are
appropriate choices' parking garage with you. Don',t you remember? I had to open the door for you' I
(Man) oh, yes. You're right. I pul them in my car for safe keeping. l'll go get them
I
@ now.
{
1. (W) Who's rhe woman at the
front desk? What hapPened to ii) Where is the man going? {
Ameiie?
(M) Amelie's mother became Correct ansr/ers: lricrrrect answers: I
very ill ihe day before Yesterday, (A) To the parking garage (C) To make a Presentation
so she is tking some time ofi.
(B) To get paPers from his car (D) -'o the coPier room
She flew back to France this
morning. We've had to bring in (E) Home
:
2
YYho Questtons
Yvhen Questions
) Type 3 l4here Questions
-fype
) 4 irVhal Ouestions
@
a
= (Man) It's closing time. Why are you still working? Almost everyone etde fras
left already. . The conversation mentions a
E (Woman) There's a big sale this weekend, and l've got to take inventory. I need to "sle," so be careful not to
confuse the word "sailing" in
E have an iteiiized list of everything in stock. l'm going to be here all night response (C). While (D) and
rt (Man)
at this rate. lt's takng much longer th'an I thought.
Why don't I help you with that? It'll be much qict<er, and I have nothing
(E) are true, the, ds n., anr\e..
the question.
4 (B) The store is having a sale. (D) They willtake the store's inventory. recommended by the woman.
a (Man) I can't seem to connect to the lnternet today. ls anyone else having any
trouble? lt's really annoying because I need to send an urgent email to
ffi
confirm an order. ffi;r.;'..t
*E.uE Iiii&.L1ii.!li.EtiE
Woman) They are doing some rnaintenance work, and the server is down. lf it's 1. (M) 'm looking for a flight to
New York, leaving next
- really that urgent, why don't you just confirm it by fax?
Wednesday and returning the
(Man) Yeah, I guess you're right. lt would be better than nothing. following Monday. I was
wondering f you could let me
-I (A) Send a fax (C) Do some maintenance work which cosis $350 wilh iax. or
there is a fiight on National
a (B) Fax a confirmation of the order (D) confirm that the server is down Airways for $320. Would you
like to make a reservation for
either of those flights?
-D (M) Not just yet. Lei me catl
E you back later.
2. lW) Excuse me, I bought this
cot here last week, but when
-t
-
1. What does the rnan want?
i
i
I got it home I realized that there
was a big rip in the ining. l'd
iike to exchange it for another.
., I
i
(M) l'm sorry, but we don't have
1
I
(A) To make a reservatlon (B) A flight on UniversalAirlines !
any more of that stye in blue.
i
Would you like to exchange it
for a ditferent colo'? We also
t,ave it in black and brown. Cr
+a 2. What does the woman decide?
1
i
r,e can give you a refund.
4
-
a
(C) To exchange the lining (D) To keep the coat just as it is !
lhe blue. l'll just get my money
back inslead.
lii-T5li
4 @
I
Gil
-
-
)
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(
Question Type 5 (
(
Type
Type
1
2
Who Questions
When Olrestions
frov,t Gr-resticns (
fypeS WhereQuestions (
4 ,7haQuestions
Type
Type 5 Houl (f,uestons
(
Type 6 i.4/hy Ouestions Howquestions often ask about the process, method or manner in which something (
Type 7 is done, the quantity, or the quality of something. You should therefore pay careful
Which Queslions
(
attention to adjectives and adverbs.
I
t&elg#' (Man) Have you noticed anything different? Don't you think the office seems :{
. In the conversation, the man
says that he has installed
(Woman)
rnuch nicer lately?
Now that you mention it, I guess everyone seems a lot more relaxed and less
t
aromatherapy oi1 spra.v-s, so ,(
any of responses (A) through easily upset. And I don't know what it is, but it seerns to smell different
(C) are appropriate. than it used to. (
(Man) Right, l've installed aromatherapy oil sprays in each corner of the office.
I use lemon oil in the morning for energy and lavender in the afternoon ,i
for relaxation. I
) How has the man improved the office envronment?
t
Correct answers: lncori"er:t answers: .l
ffi (A) By using aromathe'rapy oiis (D) By wearing lemon oil I
. Responses (r'J, (B), and (C) are (B) By installing aromatherapy oil sprays (E) Because he is more relaxed t
appropriate choices because
thel, a r"t".,o the fact at
(C) With aromathe+apy t
ttle price of the monitors rviil
,{
be decreased. R.esponse (D) is (Woman) We have ordered too many of these monitors. They just aren't selling as
incorrect because the woman
well as we expected. I don't know how we are going torget rd of them.
t
rejected the idea of gifts.
Response (E) does not match (Man) Why don't we put them on sale? Let's.ofler aZAok discount for two weeks t
th question t}lpe. and see if that helps. Or we could offer a free gift with them. t
(Woman) Let's try the discount. We don't have space to store any extra gifts at the
moment.
i
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E4j*i;!*-e-&dla'd*&-*JJE;ffi
(
1. (M) I have no idea how to use ii) How are they gong to try to irnprove sales of monitors? (
this fax machine. Have you ever
used it? I can't work out which
Correci answers: lncorrect answers: (
way up to put the paper. (A) By offering a discount (D) By giving a free gift with each monitor
(W) Here, let me show you. (
(B) By reducing the price (E) Yes, they will improve sales.
First, you need to put the paper
face down in the tray. Then dial (C) By having a sale (
the number you want. You'll (
know the fax was sent if you
hear a long beep. (
(M) You make it look so easy.
t'
his signature on this document (C) He will not know. (D) l-le will put the paper face down.
before Thursday. Dc you know
I
,
I
where he went?
(V) l'm not sure where he is. 2. How will the man get Simon's signature?
I
I
but he said that f anything
urgent came up.he should
(A) He'll send hinn a fax. I
call this number.
(M) Great. I'll call him and get
(B) He cannot get the paper signed. I
(C) He'll call Smon, and then send the document. I
an address, then I can send him
(D) He'll wait until Simon comes back.
the document by courier service.
I
I
t
(
(
(
(
I
Quesiion Type
(Man) What are you doing with those boxes? You've been sorting through them
. Responses (A)and (B)bo
for hours. Where did they come from?
answer "why" and give relevant
(Woman) These are from the storeroom. They are old accounting ledgers from the iuformation about the woman's
export office. I want to compare currenl profits with the profits we were reason for looking in the boxes.
making five years ago. lt looks like things were a lot better then. Response (C) does not answer
I
send up some more.
(C) The dolls are selling rapidly. (D) The man needs to restock it himself. i 2. (lvl) Hey, can you go up to
i Jim's office? He asked me to
send you upr.
2. Why does Jim want to see the woman? (W) i wonder wiat he wants to
(A) He wants to meet her for lunch. lalk to me about. I can't thnk of
I-[D t
C
C
rt
-)
)
Sampe Tesi: PART 3
Choose the best answer to each question.
@
I
) 1. What has the man already done? 7. Where are the speakers?
) (A) Distributed materials (A) ln a department store
) (B) Sorted names (B) ln a supermarket
* (C) Prepared address labels (C) At an airport ,'
(D) Made photocopies (D) At a posl office
rt
-
Who will prepare the labels? 8. Which bag will the man check?
E
- (A) The woman (A) The black suitcase
E (B) The man and the woman (B) He'll only carry his computer.
E (C) The man
(D) The secretary
(C) His green bag
(D) The green bag and the black
;
a (A) Tomorrow afternoon 9' How many items will the man carry on
a (B)
(C)
Before lunch time
By the end of the day
to the plane?
(A) One
(D) Around 2:00 in the afternoon (B) Two"
(C) Three
- (D) Four
t
- 4. Why did the man place a newspaper
) advertisement?
(A) He is looking for a new manager. 10. When did the woman join the company?
p
- (B) He is trying to sell something. (A) A few years ago
-b
(D) Two years ago
b
- kind of person? 11. Who is the woman?
b
Ir
(A) Easy to get along
(B) Relaxed
with (A) A new manager
(B) A doctor
(C) Hardworking (C) The new fund manager
it (D) Tense and difficult to get long with, (D) The new accountant.
t
-)
a
I
. What is the man going to do? 12. What is the woman going to do?
(A) Place an ad in the newspaper (A) Have lunch with Ben Reilly
(B) Look at the rsums ., (B) Meet the rest of the staff
b
- (C) Keep his promises
(D) Talk to the new manager
(C) Talk to the manager
(D) Make an anncuncement
lr
b
b GEI
u
L.
b
b
t
?c
'
13. What is the man working on? 19. What is the problern?
I
(A) The August vacation schedule (A) The printer has run out of ink.
(B) The printer is getting too old'.
(B) A price list for the sales
(C) The,August sales rePort ' (C) The \/oman has lost a file.
(D) A questionnaire (D) The man has broken the Printer. ,
:tl
l
1 t,. When does the man have tci submit the
sales report?
20. When did the printer last break down?
(A) Tuesday
'l
(A) Tomorrow morning (B) Three times this week ,
(C) WecinesdaY,'' ,
(B) Today, before he goes'home
(D) Monday
(C) By August ,
(D) Tomorrow afternoon' ,.t
21. What do the two PeoPle think their -t
15. Why cjoes the man harre to finish his company should do? ,.!
:
(
I
25. How did the woman try to contact the 28. Why might the company be going out
man? of business?
(,A) tsy fax (A) Because of employee rumors
(B) With the budget (B) Due to poor sales
(C) By phone and email (C) Because of slow business
(D) By Monday (D) Due to higher manufacturinE costs,
26. What does the woman ask the man to 29. Why does the man think the company
do? is in a stable condition?
(A) Finish a project this weekend /" (A) Sales are strong.
(B) Begin making a budget (B) He likes his job.
(C) Take the weekend off (C) lt's the biggest in town.
(D) Work on the budget with Rogers (D) lt's nonsense.
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*
=
zt. When did the man expect to finish? 30. What is happening?
?
.
GI
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Trsnscripts: PART 3 t
I
Ouestq!g-l-!hrog!--3 refer to the fottowing 0uestions 10 throuqh 12 refer to the fotiowing
conversation.
t
conversation.
(M) These files have been photocopied and are (M) Excuse rne, but you don't look familiar' I don't t
rea,Cy to be distributed. All we need to do now
is think l've seen you before. Are you new here? t
put them in the envelopes and label theni' There's
(W) Yes, I am. l'm the new accountant' Yesterday
was my first day. I'll be meeting the rest of the
t
a big box of A4 envelcpes in the storeroom'
(W) Did yotr prepare the address labels yet? I stafi this afternoon. l'm feeling a iittle nervous'
t
know that you said you were going to take charge
,(
(M) Well, it's nice to meet you. l'm Ben Reilly' l've
of that.
.(
been here for two years, and don't worry, every-
one is easy to get along vrith.
(M) Not yet. I have to sorl the names, but it won't (
(W) That's good to hear.
take me long. They shcruld be ready before lunch' (
We'll be able to mail them this afidrnoon'
(
Questions 13 throuqh 15 refer to the fottowing :
It
Questions 4 throuqh 6 refer to the fottowing conversation
conversation. (W) How are you doing, Jake? You look really
(M) I posted that newspaper ad for the new busy.
Ouestions 7 throuqh 9 refer to the fotl'owing Questions 16 throuqh 1g refer to the foLtowing
Conversation. conversation.
(W) Sir, l'm afraid that l'm going to have to ask (M) Good afternoon. What can I do for you?
you to check-in one of your bags, please' New (W) l'd like to send this letter by standard mail'
policies allow only one carry-on on domestic Then, I need to send these packages. They are pad
flights. of a rush order, so I need them to arrive as soon
(M) Oh, well if it's absolutely necessary' This one as possible. What's the fastest way to mail them?
has all the documents I need to read on the flight,
(M) l'd recommend priority deiivery. Here' fill out
so l'll check the black suitcase. this order form and check the "priority delivery"
(W) Thank you. You can take the green bag and box. The packages should arrive sometlme
your laptop computer as carry on baggage' tomorrow.
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) :-es'ticns 19 throuqh 21 refer to the foltowing 0uestions 25 throuqh 27 refer to the fottowing
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l,lcnday. Tuesday, or Wednesday either.
i:hey replace that piece of junk? lt's just
so they'll probably be ready by the middle of next
week.
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VlU. (W) Don't forget that Mr. Rogers needs some
!, =xac:iy. With all the money the company
:c-c: .epairing it. they could buy three new
preliminary/ figures by Monday morrring to present
at the meeting in the afternoon. Get them done
!l this weekend, all right?
t} t,r 'r':- i] teliing that to the rnanagement. (M) Ol(. I guess l'll be spending the weekend at
t the office.
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lt seems (W) Yes, but operating costs have been going up
even faster. l've heard that the company hasn't
t
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{', 'ri c .eally rather have time to relax. broken even for months. We're running at a loss.
t t,r:-., 3-: e,e1.thing. l'll try for the personal (M) Gosh, I really had no idea.
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troteEies
This section of thre TOEIC'' includes short talks given by one speaker, usually
in the form of a news or business report, cornmercial or public service
advertisement, recorded phone message, or public announcement,
followed by questions about the talks. While you're listening, you should
keep looking at the questions, which will enable you to focus your listening
on specific information. The questic,ns typically ask about the main idea,
details, or inferences.
Tesi-tekng Tips
I Do not be misled by your general knowledge; you should only use the
information given in the talk.
,/ ln general, the questions are organized in the order in which the information
is given in the talk, so try to answer the question while listening to the
talk.
/ Before you hear the statements, read as many questions as you can.
Question Types
Type 1 Main ldea Questions
-
Type 2 Fact and Detail Questions
-
Type 3 lnference Questions
-
Type 4 Cause and Effect Questions
-
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Question Type I f
f
Type 1 N4ain ldea Ouesttcrns lvic rn'"i idec ti *5i I ,J l-iS t
Type 2
Type 3
Fact and Detail Queslions
lnference Questions t
Type 4 Cause and Effect Questions
t
Look for key words or phrases that will help you figure out the main topic of the I
talk. Try to focus on things such as the purpose of the taik and the general theme
of the talk. Obviously, the maln idea will vary widely fron'l talk to talk.
I
I
Main idea questions often take the follcwing forms: t
.After a talk advertising a slimming aid What is this commercial about?
- ,l
.
Possibie answer: A product for losing weight
After a traffrc report talking about delays and traffic jams What happened?
t
- t
Possible answer: There h/as a traffic accident.
.After a public Se!'vce type announcement What is the purpose of the message?
- t
Possible answer: To warn people about pickpockets an the subwa,y system
,.II
"nEf .-iii}Sjii,!r." Guestions 'l through 3 refer to the followinE advertie!'nent. I
. lately
- recentl,v i, I
W: You may have already heard of Jesters, but haie you paid us a visit
. the auswer to Your needs
you with
tatety? We are the tocal answer to att your
lfood shopping needs. We .t
-providing
essentials
have everything you could Want, 'at[ under one roof. We closed recently
,I
. under one roof
-in one
3grand reopenng sale in '(
location due to a large fire, but r]ow we''e back with a t(
our new location. To celebrate our first week back in business, We are
t(
offering discounts of up to 50% on atl of our most popular grocery lines.
At our in-store bakery we're even offering a free birthday cake to everyone "(
Key Informotion
who has a birthdaY this week. ,(
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t. What is being advertised?
(A) A supermarket' (B) The Bluewater lnterstate
(C) Birthday cakes (D) Groceries
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= Quesiion Type 2
)
) Fcct cnC Detcii Gluesticns Type
Type 2
,1 Main Idea Questons
Factand Detaii Ouestions
) Type 3 nference Questions
Type 4
) Cause and Etfect Questions
) For this type of question, you will need to focus on precise facts and details. Therefore, l
look for key words or phrases such as nurnbers, times, descriptions of a situation, and
- other words that will help you figure out the specific details of the short talk.
-
Detail questions often take the following forms:
. After a talk including the followinE sentence: "There will be heavy rainfall for
most of the day."
E .
- What will the weather be like? Possible answer: lt will rain all day.
rt After a talk including the following sentence: "The flight lands at 3:30, so we
expect them to arrive here about 2 hours later."
E - What time will they arrive? Possible answer: At around S:30
E . After a talk including the following sentence: "Medimind's handy alarm can be set
in 'victorvilte. The mitd temperatures we have been enjoying in recent days . wind chill effect that
are finally over. Brace yourself for a ,big drop in temperature. The uhighs wind has c,n-the
hou cold the air
today wilt be around 3z degrees with tonight's '-[ows dropping to near feels
zero, and a swind chill of more than zo below. winter weather is coming
. bundle up
-weff
enough tc
keep u'arm
on very quickly this year as we are cexpecting our first major snowfafl
by tomorrow afternoon. A major storm moving slowty across the ptains
) has already brought five feet of snow to some areas not too far west of
here. TLocally, we are proiecting anywhere from three to five feet of snow Key trnforrnotion
)
in the next +8-lz hours. My advice is to brnd-le qp and bring in the animals. 1
T' 56
tr j,.
.1.
:
;:
2. What advice does
(A) Enjoy the snow
(C) Keep y'our radio
the reporter give?
on
(B) Bring your animals inside,
(D) Change the channel
Heaq snow is expected.
7
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Qesfion Type 3 (
Type 1 Marn ldea Q"restiors
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Type 2 Fact and Detail Questions
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;Yi-rr 3 l'rl!Eiar:la.e Ouesliols
Type 4 Cause and Effect Ouestions
I
lnference questions checl.i your ability to draw a conclusion based on the facis and
I
cjetails that are provided in the shorl talk. Although the answer is not stated explicitly I
in the talk, it will provide you witlr enough information to choose the correct answer. I
As in rnain iciea questions and detail questlons, you should look for key words or
phrases that will help you to choose the correct answer by drawing a logical con-
t
ctusion.
I
lnference questions and their answers often take some of the following forms: C
' After a talk including the following sentence: "She doesn't live iri the apartment e
any more." I
- Where did the woman used to /iye? Possible answer: ln an apartment ,
' After a talk including the foilowing sentence: "Rarely do I pass the tennis court
and not see him out there playing." I
- How often does the man play tennis? Possible answer: He plays frequenily. I
T
rEY EXPRE''ION' Questlsrs 1 thrcugh 3 refer to the follorrving phone message.
" retroactive
-taking
effect
I
from a date in the past
. debitcard-akindof
W: Mr. Blanchard, this is Cindy Gerber at Capitat ,Coverage. We[[, I,ve got
t
ATI{ card some answers to a couple of your questions, but not att of them. First
of a[[, your'insurance s Jetroactve to the day you apptied for it, so your
t
foot injury is covered. Second, yes, ,yotr may make your payments at e
our office, though we prefer that you mail them in. lf you do pay us e
Key ln$ernr'zicin directly, you must do so by check or cred,it card. we don't take cash or t
1.2 debit cards here. 'As for your other iriqulries, r'[ have to do some C
These words are clues to
line of w-ork.
Cindfs checking, so I will get back to you as soon as I can. please don't hesitt
to ca[[ me during office hours if you have questions about any of this
t
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information. 06 you can leave a recorded message after 6:oo p.m. Take
The insurance takes effect
from the date of application.
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care.
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The companl, does not reallv
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want clieits to pay directly at j
" lVhere does Cindy work?
Gerber
t
ihe ofce.
(A) At a public information desk
i
(C) At a credit card company
(B) At an insurance agency.
(D) At the tetephone company
t
Cindy is going to prode
additionai inforrnation to ihe t
customer later. l. What has M. Blanchard previously inquired about?
I t
(A) How helmaypayhis
(C) Where Cindy Gerber
bili,
w,orks
(B) Whattop.rton his injury
(D) lVhen he will be calied back
t
3. What time does the office probably close? I
(A) Only on weekends (B) About 5:00 p.m.
Ic, rTiielll
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(C) 6:00 p.m. (D) During office hours t
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Quesfion Type 4
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I i!, Type 1 Main dea Questions
Type 2 Fact aqd Delail Olrest'ons
Type 3 Inference Questions
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Cause and effect questons look at either an evenrt or an action, and either the I
reason for it happening (the cause), or the consequences which it has already had
I
or mght have in the future (effect). For this type of question, you may find it helpful
to listen for expressions such as because (of), due to, owing to, as a result of, and
thanks fo in order to focus on cause. However, these expressions may not always
be used.
i: no passengers. Neither driver was injured. You might want to ca[[ the office and Explais e current situation
+
!
let them know you'll be late, Hands-free, of course. We don't want any more
accidents. Pro'r'ides details and possible
problems
GE
Surnp[e Tesi: tAkT 4
Choose the best answer to each question.
1. What does the speaker do for a living? 6. What benefits has yoEa given him?
(A) She is a scientist who studies, (A) lt has given him greater flexibility
weather conditrons. and better stress managernent.
(B) She is a weather reporter, (B) lt has given him greater flexibility
(C) She is unemolcyed. and made liim thinner.
(D) She is responsible for organizing (C) lt has mentally drained him and
Dartmoor. given him more fiexible muscles.
(D) lt has helped him become a pei'sonal
trainer.
2. How long has the speaker been
measuring precipitation ?
(A) All day
(B) For about 5 years
7. What is the purpose of this taik?
TI
10. What is the topic of this talk? 15. How many members are there on the
(A) The convenience of travel these town council?
days (A) 11
(B) The consequences of tourism. (B) 12 .
(c) The beaches of the Mediterranean (c) 13
(D) The ruins of Petra (D) We do not know.
*i
(C) Only VlPs on the flight
(D) All visitors to the airport
i tt. How long has the speaker been the
town council chairperson?
(A) 10 years
(B) A decade
(C) 20 !e?s;
(D) Less than a year
GU
IF
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19. What can be said about Albertus 2/*. How did the speaker become president?
Grimvich? (A) She wanted to be President.
(A) He produces about three movies (B) She prob,ably paid a lot of money'
every year" (C) People voted for her. -
(B) He is not very successful. (D) She used her vote in her mid-twenties.
(C) He sacrifices quality for quantity.
(D) He is not very well known.
25. What can be inferred about the speaker?
20. What is true about Albertus Grimvich's (A) He is a movie star.
career? (B) He is a retired stock broker'.'.
(C) He is a writer.
(A) He used to be a company director.
(D) He is an investment banke!'.
(B) He used to struggle to find financial
backing.
(C) He used to be a door-to-door 2. What three things made the speaker
salesman. successful?
(D) lt does not say.
(A) Eavesdropping, investments, and
money
21. Which of the following statements is (B) Hard work, resolve, and chance-"
NOT true? (C) Fleading the right books, luck, and
hard work
(A) Critics generally do not like
(D) EAort, talent, and luck
Albertus Grimvich's movies''
(B) Albertus Grimvich is from Albania"
(C) Albertus Grimvich released three 2?. What does the speaker h.elieve about
films in 2005. luck?
(D) Alberius Grimvich's rise to fame
(A) Luck is not easY to find.
was fast,
(B) Talented people don't need luck'
(C) Everyone needs a little luck.
(D) Luck is dumb.
22. Who is the speaker probably talking to?
(A) Politicians
(B) High school students
(C) Flome makers
(D) University students ,
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) aimed at?
i
t businesses?
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30. Which ofthe following statements is
NOT correct?
(A) The speaker expects everyone to
l
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already know about cryptography.'
(B) Cryptography is the art of secret
communication.
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(C) Cryptography used to be used
mainly for national and military
security.
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(D) Cryptography is growing in
importance in the 21.icentury.
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Questions 1 throuqh 3 refer to the fottowing tatk. countries open to overseas investors, this has I
(W) I have always been interested in the environment. become a growing rreed. Despite political tensions I
\{hen I was a child, I used to collect rain water in in A,sia and the MiCdle East, I am receiving an (
overuhelming number of requests for briefings
the garden and measure how much it had rained"
I even used to make chafis of how much rain on the cultural and business etiouee in the various
I
I
I
had collected. I doubt that my me,asurements countries n these reEions. For this reason, I am
were very accurate, but I used to enjoy it. I still looking to expand rn) team of experts, Ol course,
while I do not want to have to turn away potential
I
measure rainfal{. However, nowadays I get paid
for it because I work as a meteorologist for an clients, it is of the utmost importance that all our I
environmental organization. I am responsible for consultants, whether they are based in the United I
analyzing precipitation in the Dartmoor region of States, or are based in-country with the client, must
be completely fluent in the language of the country
I
the Uniied Kingdom. I anal'yze average monthly
rainfall and compare this to the prevlous year's they choose to represent. They must also be able
I
rainfall. I have been seeing an overall drop in to deal with the difficult challenges of liaising I
average precipitation ove 1" last {ive years. between the ciient and their intended business
interest. Travei is a corrrmon feature of this job,
I
Although the reduction is currently very slight, it is
significant and could lead tc a serious drought often at the last minute, and more often than not
I
over time. I believe that people should be made the reality does not rnatch the glamorous image I
aware of this kind of environmental change. of an airline advertisement. lf you feel you are up
to the job, application packages are available at
I
0uestionl/+ throuqh refer to the fottowing tatk. the back of the room.
I
(M)As a professional soccer player, it is essential
I
for me to keep rny body in tip top condition.
0uestions 10 throuqh 12 refer to the fottowing I
However, last season I found that I was getting a
taLk.
(W) We take it for granted these day,s that we
I
lot of injuries which, although not serious, were
preventing me from playing my best. Several have the right 1o go just about anywhere we want t
months aso; m! personal ti'ainer suggested taking to in the world" lf there is an airplane, or a boat, or I
up yoga. At first, I really wasn't keen on the idea someone we can pay to take us, then i,ve wili go
e
because I had images of lots of people in contorted
positions, and I didn't see how it would help me
there, no matter how far or remote the place is.
However, have you ever slopped to think how t
avoid injury. Anyway, I gave it a try, and it harmful this is to the places we visii? Well, it is C
immedialely improved my game. My muscles are harmful. Tourisrn is destroying many of the beautiful
C
much more flexible, and more surprisingly, it has places so many of us dream of visiting. Let me
give you some examples. Did you know that the C
helped me deal with the stresses of a professional
match. I have realized that a lot of my injuries beaches of the Mediterranean have over 100 million (
were a result of stress. Soccer is mentally and visitors every year, but that all these visitors have
C
rnade the Mediterranean the dirliest sea in the
physically draining. The meditation techniques I
am learning in yoga help me calm down after a world? Shocking, isn't it? And the ruins of Petra in I
game, instead of feeling stressed and burnt out. iordan are in danqer of being destroyed by the t
thousands of tou,rists that go there every day!
a
Ouestions 7 throuqh 9 refer to the fottowing tatk. The rurns are made oi a soft stone, eroded by the
fcotsteps of each visitor. Even hiking in the Alps
(M) I have been working as a consultant for ol,er
tweniy years, providing assistance to companies
can cause dan.rage to the delicate ecosystern of I
the m!uniarns, kriiing flora and fauna. So belore
who find themselves doing business in countries
you se1 out to see the wonders of the rryorld, ask
where they have no knowledge or understanding
yourseif, "ls it really wcrth t'1"
of the language or culture. As nrore and more
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ouestions 13
speech'
throuq refer to the
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very good job as the new chairperson. She was
chosen in what was the first ever unanimous
decision by the town council. Let's hope that this
Jusi a few years ago he confessed to knocking
on his neighbors' doors begging for money to
develop his projects. Nowaciays, of course, major
-l is a sign that she will help maintain peace and businesses knock on his door. asking to be
harmony among the eleven other members of the allowed to sponsor his fitrms, knowing that being
council. I myself will be withdrawing completely associated with any work of his will bring great
4, new post. I hope you enjoy it as much as I did. Ouestions 22 throuqh 24 refer to the fottowing
speech.
Ouestions 1 throueh 18 refer to the fotl.owing (W)Although I am the first female president of this
announcement. nation, rou might be surprised to know that I wasn't
- r$)A:'tention please, attention. All passengers for at all interested in politics wlren I was younger.
flight FE303 bound for New York, due to depart at Just like many of you here today, when I too was
13:35. we regret to inform you of a change to this a university student, I thought that politicians were
flight. Due to security reasons, this flight will no just a bunch of old men doing things to please
longer be departing ai 13:35. Please listen for themselves, not io serve the people. l'm ashamed
{
t further announcements regarding the new depafture
time. We are very sorry for the inconvenience this
to say I didn't even use ,"ny vote until I was in my
mid-twenties. I regret that now, and I want to make
) may cause passengers. A new gate number for sure that you don't make the same mistake.
boarding wili be posted as soon as we are able to Hundreds and hundreds of people all over the
, ccnfirm deparlure iime. Again, for security reasons, world have lost, and continue to lose their lives in
flight FE303 will be delayed until further notice. order to secure the right to vote in fair eLctions in
{ Any passengers who are scheduled to take transfer their countries" But here in our country, thousands rVror 16
flights upon arrival in New York, please make of people just ignore their own right to vote. Then
+,
4l your way to the Foreign Eastern Airlines ticket
counter located in the arrivals lounge on the first
those same people will turn around and complain
about their local politicians, they complain about the
! floor'. They wiil be able to assist you in making
arrangements in the event that you will be unable
governrnent. Well, l'm not presiCent just because
I want to be. i'm here because some people voted
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ffi- 0uestions ZE_thguqh-Z? refer to the fotlowing
l Ouestions 28 throu,qh 30 refer to the fottowing
report. tatk.
(l) I am often asl.red about ihe secret of rny (W) ln today's lecture, l d like to focus your attention
success, and I have tc reply that, well, there is no on cryptoEraphy', I know that this is something
secret. lnvestments are not hidden, and anyone that most of you may not be familiar with, but
can make them. l'm not sure exactly what you chances are it is already used at some level within
want me to say' when you ask me, "So wl'lat's your o\ryn business. Cryptography is, quite simply,
your secret, John?" The biographies and the art of secret communication. You may think
autobiographies of numerous successful people this sounds rathei'old fashioned, but it is in fact of
are out there for everyone to read, as is my own greater and greater relevance in the 21"'ceniury.
autobiography which was published after my It used to be something used mainly for military
retirement last year. All I can say for sure is that I purposes and national security. But nowadays it
got where I am today through n']y own hard work, is imporlant for protecting the privacy of individuals.
determinaiion, and a little luck" I cio believe that I mean this in terms of online business transactions,
no matter how much talent a person may have e-banking. and any time you need to transfer
and no matter how hard he or she r,vorks, it is likely personal information through a computer. We all
to come to nothing without a little bit of dumb maintain large databases of customer details, of
luck. lt might be something as simple as being in our own transactions, and in fact everything is
the right place at the right time, reading the right stored in a computer somewhere. Strong
newspaper article and spotting an investment cryptography is required in order to guarantee
oppoftunity. My first lucky break came as a result security every time a transaction is made online
of a conversation I overheard. While two of my in a world where e-commerce is becoming more
rivals were busy arguing over who was going to common. Using a crirptograph, which is, of course,
make the pitch for their new concept, I noted not viewable by the cornputer user, informaticn is
dolvn some of the names they mentioned and scrambled so that it can pas-s to its rJestination
went directly to the people myself. Then I presented unseen by others. This is especially mpofiant to
my own ideas, beating them to it. protect credil carcj and bank account numbers, or
to prevent the leakage of secret information.
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H The Reading'Comprehension Section of the TOEIC' consists of three
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parts:lncomplete Sentences, lncomplete Texts, and Reading Compr:efrnJlorn.,.j
There are a total of one hundred questions. All the information necessary
to answer the questions is printed in your text booklet. You ill hav sevnty- :r,
t five minutes to complete the entire Reading Section of the exam. You may ,.
F , dlvde the time.between the sectiorn,ln any manne-fyou choose, ,.,, ,1,-.,,,...,.,,:,
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This section of the TOEIC6 typically checks the scope of your vocabulary
I knowledge, along with your ability to make correct use of words and phrases.
t When choosing the answer, you should pay close attention to grammatical
T points such as parts of speech, tenses, agreement, positions of frequency
T adverbs, etc. Note also that the words around the rnissing word can be
T useful clues for the answer. Pay close attention to the type of word you are
asked to find. lf the question asks you to find a noun, Iook only for nouns;
E disregard any verbs, adverbs, adjectives, etc. in the selection list.
E
!
T Test-toking Tips
E / Determine whether the question is about vocabulary or about grammar.
E { ll it is a vocabulary question, think of the meaning of the whole sentence.
E / lf it is a Erammar question, determine the part of speech needed for the
E blank by taking a close look at the surrounding elements.
E ,/ Remember that quite a lot of English words look and sound smilar,
E sometimes even the same, even though the meaning is ditfereni.
I
I
E Question Types
E Type 1 Vocabulary Questions Type 2 Grammar Questions
E . Verbs - " Verbs
-
. Nouns
h . Modifiers
" Auxiliary Verbs
. Subject-verb Agreement
h . Conjunctions n Gerunds and lnfinitives
h . Prepositions * Nouns and Pronouns
h " Conjunctions
* Comparatives and Superlatives
T * Negation
T t
;r
E
n
E
n GEI
;r
;
!
)
C
C
Question Type I C
''\.li{r' C
1',/oe
Type
1
2
\ocabuiary Ouesirons
Grarnmar Questions
V C:CO i:) l_r iC) ['ii L i_t._Si i O il S
I
C
C
Though verbs and ncuns are different classes of words, sometmes they may, look
or sound similar, for example, the verb present, which means to give, and the noun
present, which means a gift. Sometimes a verb and a noun may look or sound
c
exactly the same, as n the case of ride. Ride is a verb which means to get in or C
on a arge vhicle; however, the noun ride usually means an attraction at an
amusement park. Beiow is a list r:f easily confused verbs:
c
adapt
- adopt require ffect effect C
consign -
aci:quire
-lie
- comprise
^ffi
\&JdF assiEn cornpose lay
-Ao'rro, -
. The wor<j a;flecf in answer
choice (A) is a verb meaning
tend
- rise precede proceed
- protect
- protest ,: !
to haue cn indluence. and is raise
- remove
- mave persecute
- prosecute ,9:
=,
G
appropriate here. However,
the wod efect in choice (C) is t
E
!
a noun meaning aninJluenceor
the power to produce a result, i) lnflation ------- the buying power.of the dollar.
i:
7-.
!
ard cannot be the right choice.
Responses (B) and (D) are
(A) affects (B) deletes
f,
:
C
both wrong rvord choices. (C) effects (D) completes C
C
C
t
E#qr.rm:ups-- .
C
'
1. We will have to ------- a new marketing strategy to sell that product
overseas.
e
(A) adept (B) adopt
i
i (C) adapt (D) edict
2. Our legal department will aggressively ------- any copyright vioiations.
(A) persecute (B) process
(C) prosecute (D) produce
C
As of next week, all workers will be ------- to wear hard hats urhile
operating the forklifts. I
(A) sequestered (B) requited I
(C) acquired (D) required .
G
;
!
;
;
ia.relc14-p
FiliEElFfqT-
E\igcEF
c
GT IT
;
C
G
aI
a
!l
T
!
*
'!
I
i
-
f, Type
Type
1
2
Vocabulary Ouestions
Gramnrar Quesllons
)
)
)
I A common problem when choosing the correct noun is the confusion caused by
similar prefixes and suffixes. Words that end in -ment don't necessarily have the
-I same or similar rneanings. The sarne is true with endings such as -ate, -ish, -ise/-ize,
E eic. lt is important to pay a,ttention to the root word, not the attachment. Below is
a list of easily confused nouns:
-D
rt aid
- aide * consul
- council moral
- morale
rf alley
- ally corporation
- cooperation neighbor
- neighborhood
E assay
- essay crown clown
- dessert principal
- principle
@
a capital
-
complement
capitol
-
dese7
compliment hall
-
-
hole
trail
- trial
. Response (A) complcint means
sq i) His only ------- about his job is that he has to work on Saturdays.
(A) complaint (B) complement
make sense here since they bo
express positive concepts.
Answer (D) is a wrong rvord
choice - occomplishment mean
-
-
-)
!Ua.r:u*--ups*
- 1. AII ------- are asked to show up by"t0:00 a.m.
- (A) personnel (B) personnels
- (C) personalities (D) personal
-
2. l'm afraid we'll have to cancel the new project. We can't raise enough
-
(A) capital (B) captain
E
- (C) capitol (D) capon
f, 3. Under the new contract, everyone will get a S.k -------
f (A) praise (B) rise
(C) access (D) rise
-
6Ir|'r- Yi'
--@ i
GU
t
-fl
f,
Type 'l Vocabulary Ouesticns
Type 2 Grarxmar Ouestions
I
!
.,
1 . Ch no! I don't have ------- time to prepare for the job interview.
(A) some (B) much
(C) very (D) many
3. She spoke ------- firmly to him about his ogr job performance.
(A) most (B) quite-
tcl q'ibt (D) ltrle
ETIToTZIETiI
ffi-
EEf
,,
,t f
a
-
rt
. Conjunctio ns:
than
and, but, for, nor, or, so, yet, as, because, if, provideC that,
a
,,
(A) and
(C) nor
(B) or
is opposed to our plan. correct. Pairs such as the fol-
lowing are also worth your
aention: either - or -, both -
(D) but
a
,,
end -, - and sitnilarly.
q \#*rrn-ups
- , 1. ------- your office switches to euickphone premiumplus, yor.r will get better
a I long distance rates.
(A)
Yet (B) For
(c) rf (D) ln fact
) 2. My boss was just selected as the new regional manager. his old
position is now open.
- (A) For (B) Yet
a (C) Thus (D) or
t
a 3. The new advertising slogan will be, ,,Beppos tastes good ------- a
-
a
4
)
-f,
t
*F,t
'r
(
,(
1
Type
Type 2
Vocabulary Questlons
Grammar Ouestions
il
in, at, of, by, for, beneath, because of, in spite of, considerinE, except, than,
t#*r^
qi"i$r# as, before
. Arswer (B) by is correct
because the blank space needs
a preposition denoting "means."
Answer (A) ot denotes i) Please have these documents sent out irnmediately ------- express nnail.
"locaiion" and ans*,ers (C)
(A) at (B) bv-,
toward and (D) along denote
"movement." (O) toward (D) along
W*rnr. up"s
3. ------- for the long drive every morning, I really like my new job.
(A) Accept (B) Except
(C) Although (D) Not including
iqliiTil
@r@
EI
a
s Question Type 2
-) r:-:^/-i Ulf\^; ;ll--,r^rt-
,
i
.,,^,,
':r r
I iU,'\jli.-ii;)i
ri
!.
! -^\t.1
Li: i-\ r-.
Type 1 Vccabulary Questions
Type 2 Gram,.rar Ct!esirons
)
) dflY'e
) . Frx is the base form of the
f, Verbs express existence, action, or occurrence. They change their form depending verb. \Mhen e verb is in this
form, it is able to take the
on the subject, which is called number agreement between subject and verb. future modal urll. (A) is
- Additionally, verbs help identify whether an action has happened in the past, is incorect because it uses the
-inE form of t}e verb. The -irg
- happening now, or will happen in the future; this is called the fense of the verb.
fc-,rm of the verb cannot be
a
indicates a futue action. (D)
(A) fixing (B) fixed is incorrect because the verb
(c) fix (D) fixes is in the third person -s form.
-t
4 ii) I am ------- my supervisor with job interviews.
The -s fbrm cannot be paired
with i11.
a
the present continuous.
-
t Vdae"m-ups
1. Can you please ------- a message for me?
-)
(A) have taken (B) take
(C) taken (D) took
-4
a 2. All employees must
(A) parked (B) to park
the main building.
- I
-
-
a eil
-
-)
J
r{
t(
(
(
,(
Type 1 Vocabulary Questions
fvpe 2 Gramixai OLtesiL.ns
.(
(
",{s:ta
ri,"!,i,i,,F
(
' The speaker's vacation is over. (
Therefore, it is necessar.y that
she return to work tomoort,. An important type of auxiliary verb is the modal auxiliary. Modals are words such (
Responses (B) and (C) are as could, will, should, mghL etc, and are used tc express such things as permission, (
inccrrect because mighr and
abitrity, and necessity. lt is important for the learner to note that sometimes changing
could suggest that the speaker (
has an option to either return the modal can drastcally affect the meaning of the sentence!
to u,ork or not return to wok. (
Answer ( is e correct ansu,er
(
because
*Jre modai mrst is used
to indicate necessi. or
i) Today is the last day of my vacation. I ------- go back to work tomorrow"
(
something one has to do. (D) (A) must (B) might
is ncorrect because it is in the (C) could (D) had (
past tense, and the sentence
refers to the future. (
ii) We ------- choose the dental insurance program or the $2,000 bonus, but (
EJ;eF not both.
. Answer (C) is e correct answer
I
(A) must (B) should
because the modai con indicates (
choice. (A) is incorrect because
(C) can (D) dicin't
musl indicates necessitv. I
(B) is incorrect because should
irdicates e better or suggested
I
course of action vdthin a group
of options. (D) is incorrect
becarse a past tense fornr is
not appropriate here.
dcrrtt-ups
1. ------- I show you some photos of my family?
(A) Must . (B) Would
(C) Shall (D) Have
t"
Fltl.Tl
ffiEFFffiE
I
IE-k&
E'.:)
L-
I
+
Subjects and verbs are said lo agree when they match ln number; i.e., a singular
subject needs a singular verb, and a plural subject takes a plural verb. In particu-
lar, look for clues like the third person singular -s (e.9., She goes. He works.). @F
. (B) is e correct a-swerbecause
the vel giues agrees with the
Every Christmas she ------- money to charity. subject she (I give, She/Hellt
gives, We give, You gi'r,e, They
(A) Eive (B) gives give). (A) is incorrect because
(C) given (D) givirig e r,erb is not in agreement
the subject. Responses (C)
and (D) are incorrect because
ii) One of the lawyers ------- an accountant, too. of tense and lack of auxiliary
verbs.
(A) is (B) are
(C) am (D) to be
@
. The correct answer is (A). It is
important not to be distracted
by the word closest to e verb.
In tlris case, lawyers is plural,
so the tendenc, may be to use
e verb form are. However,
the sentence says "One of the
laityers..." For this reason,
(B) is incorrect. (C) is incorrect
because e verb om is
conjugated for e subject I.
(D) to be is simply the
infinitive form of the verb e
and not appropriate here.
Iff-sr-m:up-*."-*-- ,
(A) is (B) am
(C) are (D) are going to
i
(A) playing (B) play
I
(C) can plays (D) plays
I
ro-T n-[i-l
dEE
CEI
rt
.C
I
Type 1 Vocabulary Questions C
Tvle 2 ,3,oa,,rnor Oilesi,ons
C
C
,(!
'
'*1*1'+
Gerunds, sornetimes called a nomnal present parliciple, are verbs used as subjects,
objects, cornplements and in oiher roles. For exampie in the sentence, "swimmng
,l'C
' (A) oduernse and (B) to
is good exercise," svvmmng s a gerund. whiie in the sentence, "He went swimming
aCuertse are incolrect because
after lunch," swinmng is a continuous form of the verb. :t
an innitive cannot be used to
modifi'a noun that follows it.
(D) is incorrect because nat is
lnfinitives are the base form of the verb preceded by the infinitive marker to. .t
adr ertised is not lhe strete
lnfinitives can be confusing because sometimes they omit the inflnitive marker n ,
itselfbut pioducts or goods. wrting or speaking, thouEh it remains implied
-{nswer (C.t is correct because
.
the gerurrd arilrrr!tg is used
to construct a noun phrase:
i) Her ------- strategy was the most srJccessful in the history of her company.
.C
adt,ertising straiegv. Noie that
in is case aduertising a-Iso acts (A) advertise (B) to advertise !
as an adjective modilt ing the
(C) advertising (D) advertised
;t
word "strategy."
i;
,.re&=*Ai
qL4.kJf ii) He will be asked ------- a presentation at next month's staff meeting. i;
. Allsrr,er {B) is correct because it
includes the innive marker
(A) grve (B) to give
tc
fo, r,hich is needed to estblish
a relationship between the
(c) will give (D) to givinE
;c
subiect and the action. (A) is Fr
incorrect because it iacks the
necessary infinitive marke. ic
(C) is incorreci because it
repeats ihe fulure indicatir-e
(Dl is inccrect because it
ic
'ill.
mixes the infinitive marker to c
rr'ith the c)nilnuous tense -ing. c
FC
Uy'arm-ups ic
iC
1. ------- is one office skill that l'rn not very good at. Fc
(A) To type (B) Typing
(C) Doing typing (D) Good rypist
?C
F;
2. I have to go to the donul factory ------- their inventory. [;
(A) checking (B) to check - F;
(C) to checking (D) will check tr
it
ir
Ef
f
!
!
;ela.-ql]_
F:EffiE
\e;L;.ili*ilr !
uz]I t
C
C
C
C
a
a
a
)
) Type 1 Vocabuiary Qestions
Type 2 Grammar Questions
) l
) ffi&,
) . This senterice needs a noun.
Arswe (B) is correct because
) Nouns are people, places, things, and ideas. Sometimes, writers and speakers ride ts a uor<i that is used as
) ind it awkward to repeat the same noun over and over again. In these cases, both a noun and a verb. ln e
ril i) Our company sponsors nnany of the ------- at the new amusement park.
verb, it can't be preceded by an
article the. Response (C) riding
a
aD
is incorrect because She refers to
a female person, not a companli
named after a female person. (B)
is incorrect because the company
!D is a singular, not plural, noun.
,
a, Worm-:p,s-----
,)
1. Mrs. Smythe is in charge of personnel. ------- does all of the hiring for
)
the company.
) (A) He (B) |
a) 2. The advertising division is concerned about the new product. They think
a
a)
t
t
t
------- will not sell very well.
(A) them (B) that
rt i f
(C) they (D) t.
-=,
a,
AD
) :
a,
a
a =
.l
GI
,) .
)
-
-
f!
,F
're
C
:C
C
Type 1 Vocabulary Questions
T!'pe 2 Grammar CLresirons e
t
t
Conjunctions are w,)rds that connect clises within a single idea" Below is a list
.
t
SJEF of conjunctions: r'\
t
' Ans.'er (C) is the correci ansit,er
because the conjunction but . Coordinating conjunctions: and, but, for, nor, or, so, yet t
shows contrast. (A) is iricorrect
because ond is used to indicate
. Subordinating conjunctions: as, although, because, if, though, unless, when, t
simila or connected condidons.
(B) is incorrect because .so
indicaies a result or outcome,
while t
and the senience does not
C
specif.' anv outcome from
gefting a promotion. (D) is i)
! 'i'
to be pnomoted. I got a promotion, ------- my assistant
I
lnccrrect because or indicates
We were both hoping
did not.
':L!'
I
choice, or opons.
(A) and (B) so
I
@
. .{nsver (B) is the correct answer
(C) but r (D) or
I
because the conjunction so ii) My company is very busy in January, ------- I'lltake a vacation in February. a
indicates a result or outcome.
Taking a vacation in February
can be seen as the outcome of
(A) or (B) so' I
(C) but (D) however
being busy in January. (e) is I
incorrect because or indicates
choice, which e sentence does I
not specifli. Responses {C) and
(D) are incorrebt because they
I
both indicate contrast, which
is not shown in the sentence.
I
Furthermore. houeuer ts not a e
conjunction but a conjunctive
adverb. e
Wqrm.:ups . t
1. lforgot my credit card, ------- l'll have to pay with cash. t
(A) but (B) and (
(C) if (D) so , (
2. You should have enough space on that table, ------- if you don't, you
t
can use my desk as well.
I
(A) but, (B) SO
I
(C) or (D) furthermore I
'l . I .',',
t
t
I
I
I
I
I
EEf I
t
I
I
(
I
lf
f,
t
f,
)
Type 1 Vocabulary Questions
) Type 2 Grammar Ottestions
)
)
t l:-caratives contrast and rank two nouns. Superlatives
contrast and rank three
) :':'cre nouns.
{@
supervisor I've ever worked for. . Response (D) is the correct
aiswer because euer requires a
(B) better superlative with the denite
:-e betler (D) the best article fe. (A) is incorrect
because the superlative is not
preceded by rhe. Finally, (B)
and (C) are incorrect because
the sentence does not involve
a comparison between two
nouns.
Worm-ups
1. This new office is much _______
than my old office.
(A) nice (B) nicest
(C) the nicest (D) nicer.
f
)
t
)
)
?
T
cl
F
il
,l
t
!
-D C
C
C
C
t
\.$n'lni t=
Ieci' l': ', i,-T- :
\1 \Jl
i l}Ji\d
,
t'vJl. l-.,4,5, i -\
Choose the word or phrase that best completes the sentence.
1. All attendees are advised not to ------- . All of the legal terms in this contract are
the subject of the meeting with anyone ------- my heaci.
else. (A) on
(A) discourse (B) under
(B) disclose, (C) over
(C) display (D) in front of
(D) discard '
GEI
={
r
.' (
,(
i(
11" The, 69 me shift manager. I now 1. Did you really read the office i(
have eight people ------- me.
memo,
------- did you just throw it in the trash? f(
(4,) over
(B) under.
(A) but
(ts) hower,'er
fr
'l r
{C) between (C) therefore
(D) beside (D) or r
t
ir
E,
12. You could just forget the situation ------- 17. ------- coming into work today because I ET
I would fill out an accident repo just in am sick" Fr
case. (A) lam
-,
E,(
(,4) therefore (B) Iwill
(B) if (C) l'm not Fr
(C) and (D) ldidn't Ft
(D) but . Er
F
Ir
Ir
i.
EID Ir
f
'l
a
a
a
IE T
itPI f
b
?
I
? ?1. Your presentation was well planned, 26. Here at the law firm of Krause, Flopke,
?
?t
------- a little difficult to understand.
(A) but
Ganly, and Smith, ------- motto is, "The
law s fcr everyone, not just the wealthy.,,
(B) and (A) their
(C) then (B) our
- (D) therefore (C) its
f (D) my
t n,) The legal case l'm working on this month
E is much ------- interesting than the one 27. i forgot that this is a non-smoking area.
E worked on last monih.
I
,rl I
(B) the more
loading
(A) place
(C) mostly (B) palace
-l
i (D) most (C) zone
ri I
(D) tray
-il
Ei
25. ------- before the promotion board was
one of the most stressful things I have 30. Go tell -------
io come in now. The
EI ever done.
(A) Going
meeting is about to start.
(A) us
-i
Ei (B) Doing (B) they
EI (C) Attending
(D) Having
(C) them
(D) those
-i
l
ai
l
Ei
i GII
Q,I
31. The corporate policy is against ------- 36. The company ------- taking the stanC
stock in competinE companies. that even being five minutes late is the
(A) doing same as misslng a day's work"
(B) hoiding (A) is
(C) participating in (B) will
(D) being (C) am
(D) isn't
Test'foking Tips
/ Loak at the choices of words in relation to surrounding words (consider
possible collocations).
/ Pay attention to word forms: what kind of word is needed-verb,
acjective or noun? Does the context cafi for a singurar
or prurar noun?
ls a count or non-count noun needed?
,/ Are there anywords among the chorces which
seem irrerevant in this
context? Eliminate such words first.
/ check any questions given in the text against the types of questions
you know.
Vocobulory Themes
Theme 1 Banking and Finance
Theme 2
- Theme 7
- Health
Marketing
Theme 3
- Theme 8
- Telephone
Hospitality
Theme 4
- Theme g
- Travel
Office
Theme 5
- Theme 10
-* Mail
Shopping
fneme 6
- Theme '11 lnsurance
Transportation
I - Theme 12
- Meetings
GET
rIC
c
Therrure 7 (
i l:i:,, q r11tr.1,
:rrarme i*', a*' i-"'; ,.,:" , i-
C
i-r'*.r; !i\.ii
Theme2 Markeling C
Theme 3 Hosptality
Theme 4 Office
t
Theme 5 Shoppng C
Theme 6 Transportation
Theme 7 Health
accountng
balance
debit card
denontination
. lnterest rates
icans
standing order t
Theme B Te,ephone
statement C
Theme 9 Travel
burea de change deposit . , mortgage: tax
cash -.' deposit ceiting overdraft transfer C
Theme 10 Mal
Theme 11 lnsurance
Theme'12 Meetings
checkng account -
clerk
direct debit
exchange rate
payee
remittance
traveler's checks
withdraw
t
cutft1c)/ ; interest savings accoint withdrawal ;
(
Dear Mrs. fillorgan,' C
r. To "ac1..novledge receipt
someing is a se1 expression
of' This is to'1. ------- recept of y,our request to cancel youri-nonthly direct debit t
The:'efrre. {B) rs the or,h (A) recognize (B) acknowledge (C) show (D) realize t
possible ans\ er.
z. l^hi1e iA), (B), (C), and (D) payment to Blake Enterprises. Please come at your earlest convenience to any t
can all be followed bl'the
preposition out, onlv (B)
branch of Smithfords Bank, and one of our clerks will assist you in ?. ------- out t
makes sense in the context. (A) holding (B) filling (C) breaking (D) taking t
the necessary forms to authorize cancellaton. lr
Sincerely,
t
Anthony N4ilton,
C
Smithfords Bank C
t
Wcrm-ug*s
C
(
To: All empioyees
C
Frorn: Head Office
Fle: Savings Accounts
C
Please note the new 1 C
rates and deposit celings for the following
(A) exchange (B) interest (C) loan (D) check
C
C
savings accounts:
Saver Plus balances over g1 0,000: 2.75% p.a./balances over 925,000:
-
2.15% p.a. This account no longer has a deposit . -------. C
(A) roof (B) ceiling (C) cover (D) overdraft
!
30 Day Savings balances aver $25,000: 3% p.a.ibalances over 9100,000:
a
3.15% p.a.
-
This account retains its current depcsit cpiiing of 95C0,000. ;
90 Day Savings
- (previcusly known as "90 Day Gold") balances; over !
$100,000: 3.5'A p.a.l balances over $250,00A: 3.7571p.a. The rrew deposit !
ceiling is $750,000.
Changes are 3. ------- from the first of rext month.
:
(A) collective (B) affective 1C) eflective (D) terminated
!
-^ rc.ol;To-l
W
lv
E-ffiFtW-
L! I
'
!
EfrI t!
;
;
;
!
t
Theme 2
I /\r-\ it. ii,.t- -1^- t.I;. !i |t^l, i'\
1;LU :
Theme 1 Banking and Finance
\*,. Theme 2 lt,larl,etirrg
Theme 3 Hospilaiity
Theme 4 Ofice
Theme 5 Shopping
Theme 6 Transportation
advertising demand product sales force
Theme 7 Health
advesement distribution profit strategy
Theme I Telephone
brand innovation promotion supplier
Theme 9 Travel
campetition management purchase supply Theme 10 Mail
competitor marketer resources target market Theme 1 1 lnsurance
cu storne r sati sfaction objectives revenue: Theme 12 Meetings
! ...i
Memo
To: All Customer Service Staff qd-**
From: Zadie Boyle t. We leod someone to believe
Be: Customer Satisfaction (something). Therefore, (B) is
correct.
we will be having a meeting at 9:30 on June to discuss revisinE our current
5'n r. The verb usuallv collocate<i
with a seruice is prouide.
targets for customer satisfaction. Sales have been falling in recent months, and Therefore, (DJ is correet.
customer comments'1. ------- us to beiieve that our customers feel we do not
(A) show (B) lead (C) hold (D) suggest
2. ------- as good a service as the competition. We wiil have a brainstorming session
(A) rnake (B) produce (C) create (D) provide.
at the meeting, so bring along some good ideas.
\t'crri',-uF
The deadline for ' for the in-house "lnnovation in Marketing" contest
(A) submissions, (B) attempts (C) participants (D) marketers
has been postponed to March 22"o.We are looking for original ideas for our
new online advertising campaign. The advertising depament is accepting
ideas from all Medco employees in an 2. ------- to reflect the true face of our
(A) effect (B) attempt (C) acceptance (D) afford
company and the people who work for it. We want to convey to the public
that we are a caring company, not just 3. ------- on profits. We also want to
(A) decided (B) efforts (C) focused (D) concentrated
show that we are the best at what we do. I
Entries should be sent via email to the advertising department at
medcoiinm@medco.com.
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Theme 2
1 Banking arrcl Finance
l\4arketing i
Then'r? 3
Theme 4
H.rsi".l1ali1v
ic
rc
Office
Theme 5 Shopping
Therne 6
Theme 7
Transportatio
Hearlh
baender customer seruce landlord
(hotel.) lobby
reservation i
Theme I Telephone
beveraEes enteftainment
pofter
seasonal work
Theme g
catering food hygiene serve
Travel
premises ;' "-inacks C
Theme 10 l'4ail
cocktal lounge front desk
-'-'
Theme 1l lnsurance complrnentary head chef reception take an order C
fheme 12 Meetings canference housekeeper receptianist welcoming
Notiee
4!t., The manaEement of Fordworth lndustries woulc like to invite all workers ancj tijeir
r. Responses (B), (C), and (Dj family members to take 1. ------- of the complimentary movie tickets now available ;
h
at follon fqke;
ie all n ords
cruever, onl-"- a du ant a g e
(A) use (B) hold (C) aCvantage (D) photos rr
makes sense hee.
Therefoe, (C) is tl-re correct every Wednesday afternoon at the reception desk in the lobby of the employee tr
ans$,er. leisure center. To thank you for all your hard work, we are offering free morie tickets !
z. \\'e usualjv claim something
rve are entiiled to, such as a
every Wednesday from now until the end of the year. To 2. --*---- your tckets, simply
(A) take (B) claim (C) pick (D) realize
t
free gift or prize. Therefore, ;
(B) is the correct answer.
show your leisure center membership card to the receptionists, and they will be t
happy to give you your tickets. We'regret that we can only allow a maximum of 4 ;
tickets per fa"nily. Enjoy your free moviesi
e
t!
e
\t'ors'-c^rBs
T'
Please note that the seruinE of aicoholic beverages to mincrs will not be '1. -------. C
(A) exclaimed (ts) tolerated (C) treated (D) checked
The owner of any licensed 2. ------- caught allo,wing the sale of alcohol to anyone
(A) premises (B) location (C) ciriver (D) reception
under the age of 21 will be fined a nrinirnurn of $500. ln order to prevent the
accidental sale of alcohol to minors, it is essential that all bartenders and
servers check the lD of customers rhc appear to be in their twenties or
F
younger. While this may be tirne-consuming, please explain to customers IF
that it is necessary. Customers who refuse tc cc,r'aply should not be allowef II
to order alcoholic beverages. We understand that yol may feel urrcomforlable E
enforcing this system, but it is a legal requirement. Thank ycru for your
(A) cooperate (B) cooperaied (C) cooperation (D) cooperating
:1.
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el
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Tireme 2 Marketing
Theme 3 Hospitality
lheme -4 Oice
Theme 5 Shopping
account directar personnel officer semtnar Theme 6 Transportation
accountant document photocopier stationery Theme 7
administration executive profess'cn superuisor
Theme I Teiephone
Memo
I
'tfcrm-ups
This month's meeting will be held on wednesday March '13,h at 4:00 p.m. in
the small meeting room. The following items are to be 1. -------. This is to be a
(A) talked (B) spoken about (c) discussed (D) gossiped about
fairly informal meeting, and it ls hoped it will be over by 5:30.
New Business
. changes to maternity and paternity leave regulations--extension of period
. New positions - 2" ------- for applications
(A) limit (B) time up (C) end (D) deadline
. "Women in Advertising" cdnference presentations
" Feedback on 3" ------- introduction of flex-time for all full-time workers
(A) suggestion (B) indicated (C) implied (D) proposed
Committee reports (no reports to be given this month)
Any other business - feel free to bring up an4hing you feel needs discussing
cll-
of l5li
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Theme1 Banking and Finance
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Theme 3
Theme 4
Hospltaiity
Office it
Theme 5
Theme 6
Slocpr-rc
Transportation
!r
Theme 7 Health
aisle
barcode
'
counter
customer relations
loyalty card
opening hours
shopoing mall
stock
Ir
Theme I
Theme 9
Tetephone
Travel
bargain - :': customer service refund \ .
store credit
fe
Theme 10 Mail cash register damaged reputation tryon i'
Ir
Theme 11 lnsurance
Theme 12 lvleetings
changing room
cierk
discount
display
shelves - undersold
ft
fr
.'=:-'t',
Notice It
-+,;*.13
y Draw (sotneone's) attentitn
Monkfields Grocers uvould ilke
(A) pull (B) assist
to 'X. ------- customers' attentiorr to ihe information
(C) cirar,v (D) make
Ir
to something is a commonly [
used set erpiession. below. : l
FT
fireefore, (C) is the correct
as\{er.
Due to current staff shortages owrng to sickness, we would like you tc note the
foliowing changes to our hours: From li4onday January 30,n until further z. -------, Ir
z. tintlfurther noce is aother
set expression. Therefore, (C) we will be opening at 9:00 a.m., instead of B:00 a.m., and ,uill be closing at 7:00 p.m.. Ir
is the correct answer.
(A) attention (ts) sign (C) notice (D) opinion EI
instead of B:30" We apologize for any inconvenience, and will return to our regular
hours as soon as possible.
Ir
Er
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Wgrnt-EJps F
IC
r
To : GraceBros@g racebros.com
From : misco@hotnet.com
ie
Date: Sept. 23
Subject: Compiaint
lr
ic
Dear Sirs, .C
As a(n) 1. ------- customer at Grace Brothers Department store, I feel compelled
(A) regular.' (B) ordinary (C) normat (D) often
iC
C
to complain about the recent increase in prices" I have always oonsidered (
your store to be of a high quality, but with i.easonable prices. However, over
the past ew months, I have nbticed that your prices have been creeping up. C
This week I went to purchase a cosmetic product which tr buy, on ?. -------, C
(A) median (B) mediurn (C) average (D) usually t
t
I
about 4 times a year. of course I iike prices to remain static, but this time T
the price had risen by over 509/". I saw the same itenr on sale at a much
Iower price in a 3. ------- store. Needless to say, f bought the cheaper ir,em.
E
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t t
(A) contender (B) competitor. (C) peer
t
tt
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{O) rivat
I am not sure what explanation you can offer, but I lust wanied to let you
| I
t
know how I feel. i
I
Sincerely,
f
I
Cynthia Carter
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Theme
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Theme Banking and Finance
I Therne2 Marketing
Theme 3 Hospitaiity
Theme 4 Otfce
Theme 5 Shopping
Theme 6 Transporiatlon
access ferry passenger subway
Theme 7 Health
arrval freight rail pass to fly
Theme 8 Telephone
cancellaton highway runway to land
Theme I Travei
congeston interchange schedule to take off Theme 10 lvlail
delay intersection seat reservation transit Theme 11 lnsurance-
departure long-distance bus station Theme 12 Meetings
Deai'Mai'ia.
l:....;,*.;
Thls is just to iet you know that the representatives from the head office will be 1. -------
t. We flu into but land at an
A) landing (B) driving (C) flying (D) leaving airport, v-eleauefrom
somewhere, and we might
into Heathrow Airport. They are scheduled to land at Terrninal 2 at 3:00 p.m. on drhe tr an airport; therefore,
l/onday. I have sent them details on how to get to the office by subway, so they response (C) is the correct
can make their own way here. They will call you when they Eet on the subway, so choice.
z. Responses ( and (B) do not
could you please 2. ------- them at the station and bring them here?
make sense here. Response
iA) pick (B) gather (C) take (D) meet (C) could be e right answer,
if the blank were fcrilowed bv
h4any thanks. a phrase "fom the station,"
not b.v "at the station."
Therefore, response (D), meet,
is e only option.
\Vcrm'ups
Would passengers piease note that from October 22no, all seats on the Star
Liner Express will require reservations between 7:30 and g:00 a.m., and
again from 5:00 to 7:00 p.m. This is due to the great 1. ------- for seats at
(A) demand (B) command (C) claim .(D) wish
these times of day, and new safety regulations which restrict the number of
standlng passengers allowed to board the train. Reservations may be rnade by
telephone in 2. ------, or in person on the day of travel. Montl-rly rail pass holders
(A) prior (B) advance (C) before (D) ahead
are also required to make reservations for journeys made during these times.
There will be no additicnal 3. ------- for reservations.
(A) cost (B) fine (C) price I (D) charge
We would like to apologize for any inconvenience and thank you for using
South Coast Railways.
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Theme 2 Vla'ketirrg
l\-/'Jr ll i
(
Theme 3 Hospitality
(
Theme 4 Office
Theme 5 Shopping I
Theme 6
*;leme;
Transpor:al.on
i-:rl
^^L^
dL.t te diabetes n utrti on al s u pp I e m e nts I
bench press diet personal trainer
Theme I Telephone
blood pressure cut'f e)/e cha
{
I Plates
Theme
Theme 10
Travel
[,4ai]
caffene free weights pos itive vi s u al izatio n
(
Theme 11 lnsurance calores gym/health club proten (
Theme 12 lvleetings carboh.y'drates high/low blood pressure running machine
cardiavascuar lotu./high blood sugar sore
(
check-up MUSCiCS stethoscope t
cross traning nuirfion yoga
(
Notice to all employees I
r 1 .!n*e= As part of McTaggarl corporation's new employee fitness program, a ne,w company I
r. The correct ansu,er is (D). (C) health club will be available on the third floor for all employees to use. The health I
is wrong because there is club will include six i. ------- to help increase cariCiovascrllar fitness, as well as I
nc such coDcept as
(A) a gym (B) free weights (C) cardiovascuiars (D) running machines
car diou as culo r s. Answer (A)
is anothe \ .ord for health
I
ciub, and ansrver (B) helps 2" ------- to help develop rnuscular strength. We hope all employees will take advantage I
build strength, not cardiovas-
criiar f;iness" (A) caffeine (B) free weights (C) a running machine (D) a siethoscope I
e. The co;'rect ansrr'er is (B].
y',nsners (,J, (C), anC (D) do of this great opportunity to get healthier. I
noi help build muscular I
sirength.
I
I
t
t
\,''erffi-ups t
Notice to all employees t
Friday, D*ocember 6, a health screening van wli be parked in the front parking (
lot from approximately 9:00 a.m. io 3:00 p.m. The health screening van will
be staffed by three nurses as well as a physician's assistant. They will be
I
C
checking '!. ------- and blood sugar levels, as weli as gving
(A) stethoscope (B) blood pressure (c) nurses iD) biocd pressure cuff I
irrformation on 2. -------. There will also be a personaltrainer from Boger Flatz'
I
(A) eye chart (B) free weights C) nutrition iD) running machnes
I
I
Health and Fitness to talk about the inrportance of ::. ------- during work as
I
(A) health (B) free weights (c) musctes (D) positii,e visuatization I
well as during exercse. To allcw as manv peple as poss\ible to aitend this t
health screening, all shift supervisors wiil be rlr'ectec r'o give iheir workei.s I
an additional 30 minutes of break time.
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Theme 8
Telephcne @1
Theme Banking and Fnance
Theme 2 Marketing
Theme 3 Hospitaity
Theme 4 Office
lneme b Snopplng
Theme 6 Transportation
analog dia!tone operator speed dial
Theme 7 Health
answering machine digital phone cord telephone booth
Theme I Ielephorre'
busy signal domestic receiver trace (a call) lheme9 lravel
call back seruice earpiece redial voice message Theme 10 Mail
calling card hang up redirect a call wrong number Theme 11 lnsurance
cassette international rolodex Theme 12 Meetings
crank call mema rotary phone
Memo I
W:or-m-:sp***
Advertisement
As a special limited offer to all Bayside Mutual lnsurance Employees, JAM
Mobile Phone and lnternet Provider is offering half off on 1. ------- and domestic
(A) local (B) international (C) national .(D) nationwide
phone calls through the summer. Talk to anyone in the world for half the
price! JAM also ofiers afree 2. ------- service to our Premium Plus Customers
(A) phone (B) talt< (C) voice message (D) radio
so that you'll never miss a call. Simply record a message, enter.34 and you
can save up to 50 messages. lf you sign up before the end of the month.
JAM will include a 3. ------- worth 100 minutes of talk time that you can use
(A) telephone (B) credit card (C) telephone booth (D) calling card
from your cell phone, a pay phone, or any phone you wish. So what are yoJ
waiting for? Start saving today, with JAM!
Gil
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t
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Theme
Theme
I
2
Banii;n! and Finance
Markei:rg
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Theme 3
Theme 4
Hospitalty
Office ir
Theme 5
Theme 6
Shopping
lc
ie
Transportaticn
Theme 7 Health
board (a ship) credt voucher information kiosk red-eye (ftight)
fheme I
li,rrte I
Telephone
Tti" ,
book (a ticket)
cancellation fee
economy
expense account
layover
lobby
reseruation
shut-eye ic
Theme 10 l\/ail
Theme 11 Insu,ance
car pool
carrage/berth
fare zone
first class
overhead cornpartment
package tcur
sutcase/irunk
surcharye
lc
IC
Theme 12 Meetings commuter tran hal (a taxi) peak season window/aisle seat
concerge hostei purse!' Er
Merro to all reEonal ncanagers
Fe
Just a reminder that 'i' ------- airline tickets are not deductible on company expenses.
zc
E1r
l. The co:-.'eci, answer is (B).
Arswes (A) and (Cl dc not
(A) aisle seat (B) first class (C) window seat (D) economy
lr
relate directlv to airline tickers,
rn'hile answe (D) doesn't make
sense uithin e contert of the
passage,
The company will only pay the amount of an economy ticket. lf empleyees wish to
upgrade, they rnust pay the additional costs themselves. Regional managers must
review their enrployees' :, ------- to make sure that this polcy is being enforced.
Ir
Ir
z. The corect answer is (C).
Since employees r,ould be ihe
(A) fare zones (B) credit vouchers (c) expense accounts (D) surcharges E;
ones haviirg an expense
[:
account. answer (C) mates
sense within the context ofthe El
sentence.
E;
S.l"i'* -r"". - ,, ". ,;
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To: Mrs. ,"nn, Tarant FC
Frorn: Sunvilla Travei Ic
Re: Confirmation of airline tickets
Er
Mrs. Tarrant,
F;
This is just to confirrn the foliowing: First class reservaton on Vison Airlines FC
from Helsinki to MadaEascar on the first of Aprii at g:00 a.m. Fc
The ticket cost includes a 'f , ------- of 100 Kronigs, iC
(A) reservation (B) price (c) canceilation fee (D) car pool ic
i
which is non-refundable. z.------- will begin at 7:30 at gate B7 and an
(A) Boarciing (B) Entering (C) Ftying (D) The day i1
ia
appointed Sunvilla Travel 3. ------- will be waitng for you upon Vour arrival at
(A) airplane
(B) package (C) tour driver(D) car pool
ir
I
Madagascar lnterirational Airpoft. Because you aie not taking part n a
il
package tour, we suggest you book any travel arrarrgements that you may
t!
plan while in Madagascar through your hotel iryhich, rrye feel offers l,ery fair
,!
rates and exceptional sei,vice. l
Thank yon for choosing sunvilla Travel, and we wish you a siafe joirrney, T
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) - Theme 1 Banking and Finance
Theme 2 Marketing
) Theme 3 Hospitaiity
Theme 4
) Theme 5
Ofiice
Shopping
Theme 6 Transportaton
airmail parcel registered mail
cash on delivery (COD) post office return to sender
Theme 7 Health
Theme 8 Telephone
ceaC letter office postal insurance scale Theme 9 Travel
envelope postage meter snail mail
':'st class Post Office (P0) Bctx (to) sorl
Them. I
_i/all
IT postcard stamp
The'ne 11 lnsurance
Theme 12 Meetings
ql nailing restrictions
noney order
postrnaster
private courier
zip code
zone fare
E
rt lnter-office memo
E 3:grnning August 31"1, Westmore l-lomeArchitecture will no longer use f . -------
!l r, SIAMPS (B) stumps (C) stomps (D) mail r, The correct answer is (.
Arswers (B) and (C) have no
!} 's:eao'. when sending letters or packages, we will be using aZ. ------- that wlll connection with sending mail,
a
a
tr s:a:Trp (B) marker (C) postage meter (D) postage maker
:.-:3Tatically weigh the tem being sent, calculate the correct postage, and mark
and answer (D) doesn't make
sense within the context ofthe
sentence.
z. The correct ansrver is (C).
:-: :s.1 accordingly. Training on the new device will begin c,n Monday. Arsrvers (B) and (D) are
!)l passage.
il'l
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Fax
rll r,'s. iameson,
1l lere is the mailing address for Rossi and Associates in Finland. please
-l
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send the completed buiiding plans by 'i" ------- with an
rA pnvate courier (B) public courier (C) post office (D) parcel
l ?, ------- date of no later than December '14'n.
i it will take too long to arrive, and we will miss our deadline. li you have any
questions, please call or fax our branch office in London. They will be ahle
i to provide you wit{ further detalls regarding this project and its deadfines.
-l
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Thank you for your assistance,
Roman Transko, Director, Planning Division
arl
ai
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Thenre I I C
Theme 'l Banking and Finance
T
rVcrm-ups
Notice to all shift managers
As you are probably aware, Sandez Petroleum will be hosting its 'f . -------
(A) weeks (B) annual (C) month-long (D) daily
Pefformance l..nprovement Meeting and Seminar next month at the Gasparin
Hotel on Seaview Road. Please let your workers know that the day has
been changed from December 10'n to December 17'n. This year's meeting
and seminar wiltr include an afternoon of 2. ------- such as "Effective Team
(A) meetings (B) work (C) itinerary (D) presentations
Organization," "Giving Constructive Criticism," and "Happy'Team, Productive
Team." There will also be a special -1. -------, Tom Channing, who will speak
I
(A) taiker (B) guest speaker (C) person (D) event
about overcoming stress in the workplace. We hope you will ali be abie to
attend. Remember to inform your staff about the change in dates.
See you there!
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Sunrple Test: PA,(T '(
,(
Questions 1 throuoh 4 refer to tl.le fol.towing notice. (
(
Attention all emoloyees! ,(
(
in light of recent worid events, we would like to ask all of you to be extra vigilant on the (
shop floor. Please keep an eye open for any ------- bags or packages left anywhere in the
1. (A) unattencjed
I
(B) unwatched t
(C) vacant i
(D) opened I
store. This is particularly in'lportant as the holiday season approaches, and the siore rryill t
be getting more crowded. Our customers expect a safe shopping environment, and it is I
our duty to provide one. lt also important to be ------- of any suspicious behavior.
2. (A) considerate
I
I
I3l :ffi'" I
(D) noticed t
Should you notice anyone who is acting oddly, please notify one of the ------- staff . We ask I
3. (A) safety T
(B) detective t
(C) security
(D) consumer
I
you not to approach any suspicious locking individuals. We also ask that you t
do not
approach any unattended baggage, no matter how innocuous it may appear. lt is our wish t
to prevent any ------- from coming to anyone working or shopping in
4. (A)
t
harm C
(B) damage
C
(C) breakage
(D) wrong |l
the Fridrew Department store.
C
C
C
J
e
C
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t
J
J
EI?I J
f
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@
0uestions 5 throuqh I nefer to the fotl.owing letter.
22 High Street
Portley
March 22,2A06
Alex Whitfield,
10'f Greenstead
Porlley
Thank you for.vour letter of li4arch 17'n. We were rnost disturbed to hear of your -------
5. (A) experiences
(B) experience
(C) experiencing
(D) experienced
while visiting Kim and Sons. lt was shocking to learn that one of our clerks had been so rude
to you. lt is the first time that we have had such a(n) I would like to apologize to you
. (A) objection
(B) happening
(C) efforl
(D) complaint
on behalf of all the members of the Kim business family. We pride ourselves on -------
7. (A) making
(B) providing
(C) energizirrg
(D) forming
friendly, efficient service r,vith a sincere regard for our customers. I have spoken to the
clerk involved, and he admits that what you say is true. He is no longer an -------- here, and
8. (A) ernployment
(B) employee
(C) employer
(D) employed
I hope that you will not hesitate to return to our store.
Sincerely,
Harold Kim
GU
t
(
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C
C
Questions 9 throuoh 12 refer to the following emait.
I
Date: September23,20A5
t
From: Hymills@Mills.com I
To: zenap23@happy.co t
Subject: Stationary Order t
t
This is just to ------- the order placed over the telephone earlier today. As we discussed
9. (A) refer t
(B) confirm C
(C) notify C
(D) respect C
before, I would Iike to order the ------- items: I
10. (At) foilowing
(B) below
I
(C) preceding a
(D) under t
32 boxes of A4 paper, white, recycled
20 boxes of 44 paper, white (NOT recycled) I
2 packs of A4 paper, green I
2 boxes of black ball point pens (the cheapest you have in stock)
1 box of red ball point pens
I
15 large glue sticks, any brand
I
I would also like to confirm that this order will be ------- to our account. as is our usuai C
11. (A) asked C
(B) taken
(C) charged C
(D) bought C
policy. Please send the ------- as soon as t is ready. I need to submit it to the accounting C
12. (A) invoice C
(B) papers a
(C) notice
(D) arrangement
t
I
department before the end of the week.
Thank you for your consideration,
Hayley Mills
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{j Corprehension
Strotegies
This section of the TOEIC*'assesses your ability to read and understand
written English. You must read passages and then answer questrons
based on what is stated or implied in the passage. The passages will be
about a variety of topics and in a variety of formats, including memos, letters,
charts, graphs, indexes, tables. and other comrnon methods of presenting
information in print.
Tesf-toking Tips
/ Quickly read the passage to gain the main idea and Eeneral information.
At this stage, you may be able to answer some of the questions.
I For the remaining questions, read the relevant parts again and look for
more specific details which will help you answer the questions.
,/ Do not be misled by the words or phrases from a passage that are
repeated in the choices. These may not always be relevant to the
answer.
Question Types
Type 1 Main ldea Questions
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Type 2 Fact and Detail Questions
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Type 3 lnference Questions
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Type 4 Cause and Effect questions
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Quesfion Type I
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Type
Type 2
iviairr lclea Que;uons
Fact anci Delail Ouestions
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fype 3
Type 4
lnference Quesiions f
Cause and Efecl Questions
!
Main idea questions will ask you about the primary focus of the reading passage.
Tlre main idea may be staied overtly-often near the beginning or end of the
I
passage-or it may be implied, so that you must make an inference by depending I
on the key words or phrases. T,vpical main dea questons look like the followinE:
" What is the purpose of the letter?
" What is the message abo.t? C
. What is the rnain dea of the passage? C
. Why did the wrler send ths tax? C
XEY SXPRE''IONf Guestons f and_2 refer te the fcttownE letten
a
. conrm
-suppofi
or f
esrabiish the ceriaintr, of
. aftenyads
Dear Alice, !
-
fo11or,r.ing a
particular event. date. or time I trust that vour rneetings have been going well this \ryeek. This is just a J
. p!"ove tum out to be short note to confirm the pians for Thursday evening. As I mentioned J
-
uen we rnet to discuss 'the color scheme for your book, I have resewed
two tickets for this Thursday's Swan Lake at the Sydnel,Arts Center. !
The performance begins ?alTiga.As I suggested before, let's meet at the
;
Key Imf*nnta?icn theater betu,een 6:3o and 7ioa. I r,r,ill be sending the company's driver to !
]vlar-tina works for a pubJishing
meet you at your hotel at six o'clock. Aftentards, I hope 1,ou will be able to
join rne and our chief editor, Hank Rearden, tfor supper at La Mirage.
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company.
Don't hesitate to contact rne if there are any problems. This shouid be a
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nice relaxing evening before your departure on oFriday rnorning. C
,dperformance is scheduled for
the coming Thursday, at 7:lJo. Yours trull', C
3
I\{artina Hal'es
I)inner is scheduled at La
Mirage after the performance.
55ales Director C
t C
Alice is going to leave on
Fridar'. 1. What is the purpose ol the note? C
(A) To extend an invitation (B) To reply to an invitation C
(C) To confirm plans (D) To cancel plans C
2. Why did Martina Hayes write this letter? J
(A) To notify Alice of a change cf plans a
(B) To ensure Alice knows when and where tc nreet C
(C) To confirm Alice's flight timp a
(D) To check that Alice kno,vs lvhere tl-e t!'eater is
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Question Type 2
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,,q Type 1 Main dea Ouestions
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=;i: Type 2 Fact and Deiail Questions
Type 3 lnference Questions
Type 4 Cause and Effect Questions
Detail questions will ask you about specific details regardng the information given
in the reading passage. The formats of detail questions rnrlll vary as follows:
Along with a cover letter, it is the first impression a prospective employee makes on
. chronological arranged
-
in the order of me, of
a potential employer. Therefore. it is imporlant that a rsum provide as much relevant
occurrence
information as possible while remaining brief. A rsum should be no more than one
. diplona document
full side of a sheet of paper. ,Atl too many candidates make the mistake of submitting -a
issued b'a school indicating
several pages r,rrhich, more often than not, don't even get a second glance. that the recipient has
2at
n rsum must be neatly printed, with least three-quarter inch margins on all successfully eompleted a
four sides. Use underlining, capital letters and asterisks'to hlghllght important course of study
information. A rsum should be single-spaced with an extra line between blocks of
informatlon.
Begin a rsum with your name, address, and contact information (e.9., telephone
or fax numbers, email address). Do not include age, marital status, or other personal
oor career goal. Then comes Key Irrforrnofion
facts. Next, many rsums state the position sought
perhaps the most important part: a chronological outline of work experience-starting l
sbackwards-including for each position
with the most recent job and working a A rsum should be brief.
brief description of relevant duties and skills used or acquired. Finally, include an outline
of your educational background from the most recent backwards. Make sure to list The margins should be
daies of completion, full names and locations (if not common knowledge) of schools, superscript r:i an inch or more
and diplomas or certificates awarded' on all four sides.
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Quesfion Type 3 i
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Type 1 [4ain ldea Questions
Type 2 Fact nd Detal Questions
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T.'pe 3 ir irre[icr] atuesiiclrs
lnference quesiions check your ability to use detaiis to drarry a logicai conclusion
based on specific lnfdrmation in the reading. Although the answer is not stated
explicitly in the reading passage, the passage will provide you w:th enough
inforrnatlon tc choose the correct answer. As in main idea questions and the fact
and detail questions, you should look for keir- words or phrases that will help you
to draw a correct conclusion. Typieal inference questtons may look like the following:
. NEY TXPRES'ION.
Euestians 5 a'd s p-erer ts the f*tlowfnE advertisement and emai[,.
. delu:e parlicuiarl.
-
elegant and luxurions SA\'E THiS HOLiDAY SEASONI
. facili'- sonething 1a
For limited tinre, the Regal Inn is offering its deluxe farniiy suite 2for just
created fo a paiticular
function
$1,59.99-barell' half our standard rate! Each unit is nicely appointed .r,vith tr,r,o double
. suite beds and a separate living area that il-rclucles kitchen facilities and a dining table.
hotel unit that
-a
includes mole than one trpe
I&hen 1.o'.r' rather have someone eise do the cooking for
1,ou, eniov iu_xurjus diring
of room in orLe of our tlrree ar.rrard-wi-nning restaurants, or harre 3room service bring vou
. u,orkout room a room rneal. And betu,,een meals, vou- can r.r'ork up an appetite ain one of our tr,r,o heated
-
uth exercise faciiities indoor pooJs or fuliy-equipped r,r'orkout room. To make a reservation, cait 1-800-555-
ROOM or en-lai1 deluxe.room@regai.co
. Siandard rooms available rorn $99.99.
r Offer good through January 5,r,
Key Inferr,ncfion
To; deluxe.room@reqal.co
The hotei adclpts a neu,fan:ily From; harrytan@netscap.com
late for the iroliday season. Subject: Re-<ervation
l'd like to make a reservaton for a deluxe famiiy suite at the special holiday rate of
The rate for a deluxe family s159'99. Piease mal<e rny 5reservation for December 22"o to Dec,=mber 2,,. please
suite is $r59.99, n'irich is
let me lcnow as soon as possible if these dates are available, ard I will send you rny
ahnost half tire standard rate.
credit card details.
3
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Type 2 Fact and Detail Questions
Type 3 lnference Questions
',ypeJ Cr,: ,:,oi"..ro,a:
..:.
l.-se and effect questions look at the reason for an event or action and its [--
-:-s.3irences. For this type of question, you rnay find it helpful to look for
:':'essions such as because (of,l, due to, owing to, as a result of, and thanks to
: 'r:;s cn cause. cause and effect questions r:ften take the followlng forms:
. Why is traffic heavy on the highway?
. What may happen because of the hurricane?
. V/hat caused the shipment to arrive late?
-::.'- - , -.::: :ropped my change as I tried ro pur it into the pal,ment slot, causing a The fare varies aocording to
'
- --: -,--: : i r:riared people behind me. This made me reluctant to take the bus. d-ue age.
.- ,:-'"' ::::ariassmenr. Hor,eve! 5the bus card is easy to hold, and it is a rvonderful
----:::'.'*Jon. -\fanl' of my olrler friends have had the same experience, and we ar.e taldng l-hele are three methods of
-r: rls ;nore and moe often these davs. palirnent.
- -l::x \.ou,
Passengels must notif,' the
--::.i Braid d;'irer if thet uish to get off.
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Questions 1 throrqh 3 refer to the fotlowing fax. Ir
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Fax fr
To: Peter Cooke, Heodly Eleckonics fr
From: Drren Simpson, Cusioms and Excise Bureou Ic
Re: Shipmeni tr
Dote: April2* fr
A shipment of 48 refrigerotors hos now been cleored for collection by ihe Dover Port Ir
Authority Cusio'ns ond Excise Bureru. This shipment orrived on Morch 27,n. An import
(
toriff of t1 3 is poyoble on eoch item in the shipmeni. Ai l 3 x 48 thot conres fo o totol
of !,34. This is pcyoble before the shipment wiil be reieosed for collection" Poymeni I
shouid be mode to Westmon Bonk, occount #223003, occount holder: Custom ond I
Excise. Pleose fox us once poyment hos been mode.
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1. What is the purpose of this fax? 3. What shouid Peter Cooke send after I
(A) To inforrn Peter Cooke that his paying the import tariff?
shipment is ready for collection (A) A letter
(B) To inform Peter Cooke that his (ts) 1634
shipment has been rejected (C) A fax
(C) To inform Darren Simpson that he (D) An email
should pay a fee
(D) To inform Darren Simpson of the
cost of a refrigerator
C
Who is Darren Simpson?
(
(A) An official at the Customs and C
Excise Bureau t
(B) An importer of electrical appliances
(C) A trader
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(D) A banker
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Questions 4 throuqh refer to the fotlowing announcement.
4. How many people fi'om Product Design . \Uhen were the new vice-presidents told
were pronnoted? about the promotion?
(A) One (A) Last Tuesday
Bi Two (B) The day after the vote
, 0 i Three (C) Tomorrow
iDi Four (D) Over a month aEo
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Questions 7 throuqh g refen to the fol"l.owing message. tl
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WHILE YOU WERE OUT
To: l4/illiam Ma>:vtell
From: liatherine Potter, Blade Travel
Date: 1,1/ed., Februart ),,,i
Time; 7:30 p.m.
R ETU R N E D YO U R. CA L Li i N4 PC RTA NT/ !Y]!! C,U.L-AC,A1|{/' PL EAS E CA LL
MESSACE: The air portior-r of 1,oui'trip has not ,vet been corfirnred. I
Coniinration ivill probably come eariy tomorrorn,. llowever,
all ground and hotel reservations have leen confirmed 1,or you
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and Joseph Hill. All coniirnration nuntbers, tickets. etc. v,,ill be
sent by messenger to Mr. Hill once everything is finalized.
TAKEN B\': David Sales
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7. Why did Katherine Potter cali? 9. Where does Katherine Potter probably
(A) To confirm Vr/illiam Maxwell's ftight
reservation
work?
(A) A messenger servrce
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(B) To inform Willianr Maxwett that his (B) A hotel
flight is not confrmed
(C) To ask William Maxwell to cati Mr"
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(C) An airline
(D) A travel agency e
(D) To make a booking
8. Who wili be traveling?
(A) Only David Sales
(B) David Sales and V/illiam Maxwett
(C) Wllliam Maxwell and Joseph Hitl
(D) Joseph Hill and Katherine Porter
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3"est ons 10 throuqh 12 refer to the fotlowing forrn.
Darnley's Dairy
,',: "3ul,J like to thank all our loyal custorners for choosing Darnley's Dairy for all
:-:'cairy neecs. ln order to streamline our delivery servce, and to ensure you
::-:i:ue to receive our products in tip-top condition, we are asking all customers
:: * o''rt the order form below. Your details will be entered into our new customer
:=:a3ese. and we will use this information to serve you better. As always, there will
:: "c char-Ee for home delivery.
--a-K yO{J.
Name:
Street Address:
ci:
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i';i.i1r!,{rii',,;i:'i. *:=.r,
::-'.ee milk wqeL
f cafto tlUles q Mo, [Led & Fri
-:,,'-1at rnilk
-: e n:ilk
:"' -::- c rnitk
: :'ec milk:
=,
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S:',,,':erry 2 times-nweek_ Sat ard Sun
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nethod:
,i -a: is the purpose of this form? 12. How many varieties of milk can be
: To catch customers who haven't ordered using this form?
oaid their bills (A) Six
3 To improve their delivery service (B) Five
3 Tc thank customers (C) Four
D To reduce delivery times (D) Three
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Questlons 13 throush f refer to the fotlowing memorandurn,
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MEMORANDUM C
To. All Employees
Frorn: Sidney Flanclers, Off ice N4anagei'
Date: Septenrber 4
Re: \/acation Days
Sii-rce i'i is never too early to be prepared, I am requesting tlrat all emplcyees prornotly submit
to their departmental managers ariv requests for vacatiorr dars for the rernainder cf the
year. As irou knorv, the enC of ihe ,g is our busiest time, and there is allays the proLrlem
of hav;nE to sciredule vacations and personal time off around the end-of-year iroliciays.
This is tl-re mosi popular time for vacatiorrs, apart from the summer months, anC ii takes a tF
lot of time to coordinate. I ruill work ivith all deparlmental nianagei's to see that ali vacation
requests arc honored vuhere possible, except in cases where it is anticipateC that the temoorary
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staff will not be able to cover tlre projecteci workload. Unfortunately, rrue will have to request
{F
that some emoloyees (generally employees \^/ith little senioriiy) postpone their l,acatron I
plans uniil a more convenient time. rhose cf you who do not get your fjrst choice of vaction ;
this time rounci will be given priority next ime However, please note that this is still nct a
G
flat guarantee that you wili get your chorce, even then. l wouid like io ask tirat all requests
be made to the appropriate offices before the encl of the week. Thank y'ou for your cooperarion rl
in this mtter. Rest assured that I wili do mV verv best to accommodate all r,vishes. t!
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13. Who will be receivrng vacation requests?
(A) The personnel secretary
15. Accordng to the merlo, when should
requests for vacation time be made? e
(B) The r:ffice manager (A) By the end of the day C
(C) All employees (B) By the end of the week e
(D) Temporary employees (C) By the end of ihe month C
(D) By the end cf the year
e
14. What is true for employees with more
seniority? 16. Accorcjing to the memo, what problem
(A) They will not need to make often occui's?
vacation requests. (,A) Enrployees do not schedule
(B) They nray be asked to postpone
enough vacation time.
their vacations. I (Bi \ia.cation tinle is used too early in
(C) They will probably Aave their llie year. rt
vacation requests honored. (C) Denartmentat managers orten !
(D) They will not receive this reject reouests for tirne off . :
memorandurn. (D) There is driflcult,y scnedulnEr
l'acations i ret * und.
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i: estions 17 throuqh 20 refer to the fol.towing !.etter.
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I Taylor and Bryc.e, Attorneys-at-La.w I
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l 13 \Wbodlawn Avenue
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I Albanv, NY I1208
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- :,.: -l:lines. Inc.
i - l'.3r 1660-i00
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. 1 .,,-.:oiis. l4N 55440
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I - .: -i:r -\1adam.
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- -.;.r-.e lhis free mileage cor-rpon (attached) from your airline when I rook a flight to San
i -:=::is:o in \4ach. Though I am currently not enrolled in the Polar N{iles Progrirr, having
I
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:..: :5o':t the various benefits on ofter, I am inreested in becon-ling a member inO receivin[
--'- -t-.ir[)f t,onus Polar l4iles offered u,ith the coupon. ln
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addirion, I would like to have rh!
I :,--=:!. o my recenr flights on your airline (ticket copies attached) credited to m1, new polar
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. l :. :count. ifpossible.
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' : -'-'- ,:re to take this opporturniry to let you know that I appreciate all you did fbr me last
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'.'hen I traveled on )our airline from Boston to Finland. It u,as the first time I had
I -t::'.:.*: airiine, and to be honest, I had mi. doubts about what kind of service ro ey,pecr"
t .'--'.:. i a.i happy to sa) that I was
I - proven wrong. The plane r,as six houls late tal-ing off
I :-- .: : :errible Christmas EveLlizzard-over which I knou, you had Iittie conrroll), but yo.,r
t .-- :-: ' I ltev could to ameliorate the situation. I plan to continue to f1y your airline because
I
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-:.. =.: s;bsequent flight.
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.::- : :..- Tar-lor I
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'7. *',,iiai was Mr. Taylor's reason for writing 19. Where is thls letter being sent from?
:3 Polar Airlines? (A) Finiand
A He wanied to make a complaint. (B) Minneapolis
B, He wanted to enroll in an air miles (C) Albany
program. (D) Boston
C) He wanted to make a reservaton.
D) He wanted to apply for a job.
24. What caused Mr .raylcr"s plane to L.'e
deiayed? I
i8. What did Mr. Taylor receive from polar (A) Lack of assistance
Airlines inlMarch? (B) Weather conditons
(A) A coupon (C) Mechanical probiems
(B) His Polar Miles membershrp (D) Pocr control by Polar Airlines
(C) 10,000 Polar Miles
(D) Courteous service
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Questors 21 throuoh 24 refer to the foltowing letter.
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arfc<}.O-:c--rc-Q.9r:.---9.: c.o^gl-.-.
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Dear Alberta Bank Customer, i
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The follorting contains important information about your new Altrerta Bank ATM/Debit I
^( card. Plerse read it carefuliy. This information could lreip protect you against fraudulent I
use of your card by others. i6
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Instructions regarding th-. enclosed item(s): 'J
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. lf the enclosed Alber..a Eiank Card replaces a valid card that is about to expire, simply
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sign the back of the nerv card and begin using it as you would ordinarlly" Your confidential -)
'")
I Personal ldentification Number (FlN) is rhe same one you have beerr using.
6r
. ln ali other cases, please take it to the Albert Bank branch which is most convenient ,)
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cT for you tc sign and validate yc'ur new Bank Card, and choose a new Pll(. The Alberta at
6 Bank recommends that customers do not use dates of bith as their PIN. Please remember
.
!, to bring two forms of identification with you, such as a passport, student lD card, driver's ,t
3 ,o not hesitate to visit any of our branches anv time you have any questions about the -
f Alberta Bank anci our v'iide range of services.
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: Albefta Bank -
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21. What was enclosed with this letter? 23. If this card is a replacement for a lost
(A) A Personal ldentification l{umber card, what must the customer do?
(B) A new Bank Card (A) Begin using the card as usual
(C) A bank statement (B) CallAlberta Bank
(D) An expiration notice (C) Visit an Alberta Bank branch
(D) Pick up a new card
25. Who will be meeting in Tokyo on Sunday? 27. Where willAndrew Matlers most likely
(A) Alice Lang and Robert Bayer be on Tuesday morning?
(B) Ceiia Kelly and Robert Bayer (A) San Francisco
(C) Andrew Mathers and Alice Lang (B) Tokyo
(D) Celia Kelly and Andrew Mathers (C) Seoul
(D) New York
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Questions 2? throuqh 33 refer to the fol.l,owing chart and memo. ir
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Organizctionol Chort of the City Librory, cs of August 20, 2OOs It
Guidelines estoblishecl in the first meeting o the Librory Sub-ccmmittee, fr
olsc helC on Augusi 2A,2C05.
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Choir o Reference Seciion
Brion Kingsicn
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Commilree Member I Commitiee Membe: 2
Morion Twyrnon Morio Comilleri
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MEMO
To: All menrbers of the city Library sub-comrnittee and Library employees Ir
From: Alex Farino, City Courncil Director of Public Services tc
Re: OrganizationalHierarchy
Date: September 12, 2005
lc
fc
Please take a look at the attached chart. As you know, the Cis Library sub-committee fc
was set up to deal with tire day'-to-day running of the city library, and as an effort to
improve the overall efficiency of ths institution. At the inaugural meeting on August
ic
20'n, the official chain of command, so to'speak, was establlshed. Howevei-, it sers 6
that the primary reason for the existence of the crmmittee has been misunderstood ,c
by the majority of the members. I have been receiving indil,idual dccuments and
letters from most of the people named on the cl-;art. The u,hole purpose of rnaking C
this chart was to prevent this from happening. All complaints ancj proLrlems regarding ;
the reference and multi-meda sections of the library should be reported by the
librarians irr charge to comnrittee rnembers 1 or 2. After discussioir, if they, are t
unable to resolve the complaint, then they should take t tc lhe next level, in other t
tt'crds, to the chairman of the Heference Section, tsrian Kingstor. Shor:!d he feel it
necessary, he rnay bring matters 10 rny attentcn; otherwse, he is authorized to tal.,e
t
action as he sees flt. lt is the same scenario lvith the adults' and children's lending t
libraries: firsi approach committee menrbers 3 or 4, who vyrll then ap5:;-oach the
relevant chairperson if needed. Under no circumstances shoul<j anyone approach
me directly. I urge you to follow this protocol.
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29, What is the name of the person at the gZ. Whom should Anthony Edwards con-
top of the chart? tact if he has a problem?
(A) City Council (A) Janet Miles
(B) Brian Kingston (B) John Atlee or Sarah Hazlett
(C) Allie Green (C) Allie Green or Brian KinEston
(D) AIex Farino (D) Mchael Bentley
30. What is the purpose of this memo? 33. Has the new organization of the library
(A) To remind members of the next been a success?
meeting (A) Yes, overall, but with some minor
(B) To remind members of whom to difficulties.
contact about problems (E) It does not say.
(C) To explain the library sections (C) No, the members have ignored the
(D) To thank the members of the iibrary chain of command.
sub-committee (D) Yes, it is a great success.
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Questions 34 thrquqh 38 refer to the fot[owing schedute and fax.
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50 i0:00 I Aisle seat
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A.M. Free time (9:00-13;00 sightseeing -individual tour arranged)
13:30 check in forflight. Tour guide will
tvu uurus vytt q9vurtpotry you to
accompany yvLt tu (airport.
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Questions 39 and A0 refer to the fo[towinq agenda and rnerno. t
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Asena C
Personnel llepartment tlortnly ilGetins
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Ifionlat 14" lulu,4:3ll n.m. C
lntGr[iew Boon $ C
l{ew Business
C
, Appointment of new depariment head i\ew policy on interviewing c
. Relocation - new offlce sites New employee health insurance system C
C
e0orts
" lnterviewer training committee Employee reiations workshop t
olhcr husiness
(please notify me by July if you have other items to add)
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10'n
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MEMO t
To:
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All Personnel Department employees
From: Ursula
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Date: Ju1y 2'd t
Re: Meeting agenda t
This is a quick reminder aboui this month's meeting, u,hich will be helrj a r,veek t
earlier than usual. This is because the third }l4onday this r.nont]i is a natjonal lroliday, C
and all offices lryill be closed. Be sure to nrai<e a note of this date because absences C
will not be excused. ln addition, please 'rote thre change of location. it nriil be held in
interview room 3 this time, not roorr 2 because of conrplaints about the broken air
C
conditioner. 'fhe management has decided not to fix the air ccrditioning irecause we C
will be relocating around the midcile of August. Tlre new location of our office is item C
number 3 on the agenda. Please bring any iCeas you have on faclities that you feel t
should be proded in our new location. I will be handirrg c,ut forms at tte nreeting for
you to fill in with vour ideas. There will be an explanaiion of our ne\iv employee health
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insurance system. Mark Southwold will be e>lplaininq lrorry tlre new systern wiil save t
you mor'rey, whjle increasiirg over.all coverage. He lras aske d rne to intorm you that hr: t
is wi)1ing to talk one on one wiih anyone irterested, but i:lease n:ai.r an appoiritment t
with his secretary firsl.
Because we ha'i,e a lot of important tirir:gs discuss, I tbresee the meeting
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running a little longer tlran usual, so please be sure anivc olr tire.
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39. Why is the rneeting earlier than usual? lr2. Who should notify Ursula by July 10,'?
(A) The regular meeting day will be a (A) People who will be absent from the
day off this month. meeting
(B) The regular time is being moved (B) People who want to consult Mark
from Mondays. Southwold
(C) There was no meeting last month. ((.) People who want to add items to
(D) The company felt that it was time the agenda
for a change. (D) People who wish to attend the
rneeting
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Questions 44 throush 48 refer to ttre fotl"owing ernails.
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\ Dear Nancy, I
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Thank you for qetting back tc me so quick[y. I haven't forgotten what we discussed,
and lwi[[be having a meetinq vvrth Bob Jones laterthis afternoon. Do you want me
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to ask him if the budget can be i-aised to $35,000? We had set a l-rudget of $300,000,
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but after going ihrough the Lrui[ding pta;rs with you and the architect, Ithink ihat it
is not going to Lre enough. ihave been going through the bocks, and ithink the firm
can manage it. iam pretty sure that, together, you and lcan come up lvith a pretty
)
persuasive package that we can take to the next leveI if Bob is unwiL[ing to discuss i
it today. i krrow that he is the perscn I am supposed io consult first, but frank[y, he !
[acks ihe power to make that kind of decision. I
Let me know what yori think. T
Anita I
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Dear Anita, !
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Well, I too have been looking at the figures, and I think that rnale u'e shorld ask for
$4oo,ooo. It is embarrassing to go u,ay over budget once a pro-iect has begun, so I C
ouid rather ask for more before we begin and not have to cut corners later. I think it
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is a waste of time goirrg over eve{thing with Bob, but I understand that this is the
C
procedure. Talk to hini so that he klows what is going on, but rake an appointment to taik C
to Joseph Green, too. He is a lot more influeitial, and I knorv tirat he has
.been
interested C
in this project from the start. It will definitely help to har,e hirn on our side. See if 'ou can C
get Rosemar-v Connors to come along, too-let's make a mini-presentation to them both. C
If they both like our ideas, I think we will have no trouble getting rvhat vve want.
C
Talk to you later, C
I
Nancy ?
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Wrat are Anita anO Nancy trying to do? 17. What kind of project are Anita and Nancy
Ar Stop Bob Jones from attending a probably luorking on?
meeting (A) Construction of a building
rB) Gain extra funding for a project (B) Decorating a house
iC) Make dinner plans (C) Starting their own cornpany
,n\ lu4eet influentiai peop,le (D) lnvesting in the stock market
lr5, How much does Nancy want the budget lr8. Anrong the followinE, who probably holds
raised? the highest position?
,At lialf as much as Anita (A) Nancy
'B) By a third (B) Anita
,c) By $5o,ooo (C) Bob Jones
,D) An unspecified amount (D) Joseph Green
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