Vous êtes sur la page 1sur 114

-- -%-

:::l : ri

..j.i:
",;t...

sterin TEIC' e st-taki Skills

ffi.

)
)
)
)
intrcciuctiol-l

The l-0ElC' Listeninc Section

Type 1 ._ Locaticn Questions 8


Type 2
T5'pe 3
- Action Questions ..,
Situation Or;esiions
10

Type 4
- Sinriiar-Sounding Vr/ord euestions
t
(
-
Sample Test
14
(
a
a
Typel-WiroQuestions
Type2-_WhenQuestions
24 (
Type 3 Where Cluestions
(
-
Type4-WhatQuestions
b
(
27
Type5-HowQuestions 28 (
Type6-WhyQuestions
Type 7 YeslNo Questions
29 t
-
Type B -- Choice Questlons
30 (
;3"1

Type I Statements a
- 32
Sample Test .. .
J'J t
a
a
Typel-WhoQuestions
Type2-WhenQuestions a
Type3-_WhereQuestions 4A
a
Type4-_WhatQuestions 41
(
TypeS-HowQuestions qL a
Type6-WhyQuestions 4rl
TypeT-WhichQuestions e
44
Sample Test 45
e
e
e
Type 1 -- Main ldea Questions I
a
Type 2 Fact and Detail Questic,ns
- 53 a
Type 3 -- lnference Questions
Type 4 -- Cause and Effect euestions
34
5:l
t
Sample Test 5ti a
e
C
C
I C
C
C
C
i
The l-0ElC'- ReaCing Secticn
':,:'i .i, l ; l i:., ., i-, l t l t' ^ .' . r: :r.,::1.:

Type 1 Vocabulary Questions


Type 2 Grarnmar Questions
- bo

Sample Test .. .'.


- .
tt
-70

Theme 1 BanknE and Finance..


-
.
84
Theme 2 Marketing .....
-
Therne 3 __ Hospitatity .......".
85
86
Theme 4
Theme 5
- Office
Shopping
87

Therne 6
- Transportation 88

Theme 7
- Health 89

Theme I
- Telephone 90

Theme 9
- Travel 91

Theme i0
- Ir4ail 92
oe
Theme 11
- lnsurance
Theme 12
- Meetings J+

-
Sample Test .....'.
OA

qA

'i" '"'r"

Type 1 Main ldea Questions


Type 2
- i00

!. - Fact and Detail Questions


Type 3 -- Inference Questions
101
102
f, Type 4
- Cause and Effect Questions 103

!| Sample Test 104

I'
E
! Practice Test
[ i: e:li;e l'l' t;:
D
t .:j t f ,..; i ii-:e "i',,
l-i

D
rt I ranscripts and,Ans,wer Key

f, Ti'l :' 1, .'r r. r,, I


t, l r i :i: l.r '

f, i.,",r'

t
t
ID
t
t
t
a
p
I
J
J
a
I
a
e
e
a
a
f
TCiltr Analyst Second Edition is designed to heip siudents prepare for the
a
TOEIC'by Eiving them practice trrith both question formats ccmmonly found e
on the TCEICU'and strategies for analyzing ihe answer choices iypicaliy found e
on the test. The units n this bock are orEanized according to sktll (listening or a
reading) and task types (picture cjescription, questions and responses, short a
conversatiOns, ShOn talks, incomplete sentences, irlcomple'te textS, anC reading a
coniprehension). These tasks are then subdivided into common question a
iypes with each type explained in Oetail to help students focus on how to
approach questons c,f diiferent natures'
e
e
a
The basic principles of this bcok derive from proven test preparation techniques.
The TOEIC'(Test of Engiish for lnternational Communication) is, after all, a
a
standardized test created by ETS(Educational Testing Service), and the test e
shares many similarities with other ETS products. This book simply gives C
Strategic test preparation techniques tailored to the unique content of the C
TOEiC'and the special nature ef test takers for tl-ris test' e
a
Accordingly, this book ccntains a nurnber cf practice questions organized by e
question type to allow you to praclice the strategies and techniques of the a
TOEICU'.ln addition, you wili liind two practice test included in this book a
designed to simulate the actual TOEIC'. lt is reconrnenderJ you take the
pactice test ater you have completed the other rnaterials in this book and are
a
ready for a tinred, full-length exam. To Eet the'most berefit frc'm the two prac-
a
tice tests, try to take them under exar,rr conditions following the time limits a
set for the actulal test. a
I
-ihe
As a final note, vew the TOEIC^ as a chalienge. test does not assess hovv a
smart you are or even how vueil you actually speak EnElish, lt only assesses t
now well you take the TOEIC@ itself Learn as much aS ou can, adopt a a
strategic approach and practice intelligently and "'ou can acheve \roLlr TCEIC"'
^^^t^
t
uudt.
fl a
a
a
t
I
I
t
I
(
The Listening comprehension sectron of the ToEIC" test consists
of four
parts; Picture Description euestions and Responses,
shorl conversations,
and short Talks. There are a totar of one hundred questions. Rtt questions
relate to recorded materials. you must listen to the recording in
order to
answer the questions. you will have forty-five minutes to molete
the
Listening comprehension section. The timing of each part of
this section
is controlled by the audio tape recording.

You must follow along wth the tape to answer the questions.
Picture
Descrpfion
ilt,i';r i rrr.; i',:. ;;

This section .of the TOEIC'-'checks how well you can describe the given
picture. First,lidentify whatthe picture focuses on, and then try to think of
vocabuiary related to it. Using that, try to fornn a possible statement that
you think is appropriate for the picture. Note that no inferences are needed'
ln other words, if something is not clear from the picture, do not assume it
is true simply because it seems reasonable. The correct answer should
describe what can clearly be seen in the picture.

Tt'sl-t r[,: in'g ; .; .;

,/ Don't read the directions for this section unless it is your first time taking
the test.
t' Preview the picture before you hear the statements.
,,r Determine the focus or main idea of the picture; ignore minor elements
of the picture. Remember the correct answer always describes the main
action or subject of the picture and is always in tl're present continuous
or simple present tense.
,. When listening to the Statements, elimlnate obviously wrong anSWerS.
This will help you guess Quickly. if you are not sure.

'..".:.l'1"- j.

Type 1 Location Questions


-
Type 2 Action Questions
-
Type 3 Situation Questions
-
Type 4 Similar-Sounding Word Questions
-

-
:.l

.(
,(
Gl.estion Type I ;(
j(
,.: Tp:e 1 Location Ouestions
Type 2 Acton Ouestions
Loccticn Gr:estrcns t:

i(
t'
Type 3 Stuation Questions
Type4 Similar-Soundng
i(
.Word Ouestions

Questions of this sort often deal with the position of one person or thing in relation
ir
il
to someone or sornething else, so you should pay careful attention io the
prepositions used in the statements you hear. Following is a list of some common
prepositions for the location category;

i.i..,,,
above, against, arnong, at, at the back of, at the end of, atop, before,
behind, below, beneath, between, by, ctose to, in, inside, in front of,
near, next to, on, on top of, over, under

Look at the following picture and the sentences next to it. Each sentence contains
a commonly used preposition for location. ln this example, all four sentences are
possible. Of course, in the sample test question below, there is only one correct
answer.

He is sitting at the The woman is standing


kitchen table. -- rrext to the man.

The banner is hanging


behind the woman.

There is a cake on
the table.

The woman is -..-- the man.

Focus on:
woman
(A} There is a vase of flowers on the table.
man (B) The cak is between the man and the woman.
+ing- (C) The woman is next to the man.
flewers 1O ff," man is eating cake in the kitchen-.
next to

_"1

TI
1. Focus on fype 1. :
Lqcatro. n Sqe$'iorEi_r :,. *+... :

papers rype e. Sllooi+estea,1r,;:1.:,

+eeenen+
Type4 Sirnilar-or,rn'iiing,.':' .,..,
desk Woid Questions

+empt*er
on'n

There are a lol of papers ------- the desk. G'?tl!???i?ffi:L


1. (A) There is a telephone on
the woman's desk.
(B) The woman is sitting
behind the computer.
2. Focus on: (C) The woman is Inside a
suitcase store.
(D) There are a lot of papers
conveyor belt on the desk.
OfI ./
-airfo#t- 2. (A) The plane has arrved at
the airport.
(B) The man's suitcase is on
the conveyor belt.
(C) A man is meeting his
friend at the airport.
The man's suitcase is -?-a-- the conveyor belt. (D) The man is looking in his
r,t,,.,,t new suitcase.
{'t

;,,^'i "- . .i.t! { . I c
3. (A) There is a heticopter
above the city.
(B) The piiot is landing in the
3. Focus on; city.
above - (C) There are two pilots in
helicopter the helicopter.
(D) The helicopter is
?l+ between the cities.
cty
4. (A)Ther.e is no passenger
in the car.
(B A passenger is geing in
the car
(C) The car is parked on the
There is a helicopls -Qli?-e the city. sidewalk.
(D) There are many people
on the corner of the street.

1. Focus on:

on the corner
people
street

There are many people --l: 16s corner of the street. t

6 iiryTir-IsTrToT-l
-'----@
G
{
(
(

ffi& Quesiion TYPe 2 (

rype1 Locationouestions fft.-II1li^i ,{'i '! i

= -lype 2l Action Ouestlons -*l'-t:*i.


Type 3 Situatin Ouestions
Type4 Similar-Sounding
Word Questions
question of the action category can be
Keep in mind that the correct answer to a
form is usually a statement in
in dither the active or the passive form. The active
thepresentcontinuous(i.e',be+V-ing).Thepassiveiscornposedofbe+V.ed
action verbs:
participle of the main verb. Following is a list of common

i. active

ii. passive ,..:r i ,,... .."' , :;::


. ':-
handed' locked' painte.d'
being + cleaned, cleared, displayed' Oig'up'
watered' wrapped
planled, pil"ed, serued, set up, towed' walked' washed'
lt,.
next to it' Each':ientence contains
Look at the following picture and the sentences
aative or passive form'
a commonly used action verb in either the

The wornan is
picking uP some
-t a- The man is holding
the door oPen for
the woman.
books. \1
k\, r_-_t , ,\
V'
f :-'l
i
t '-/,

The door is being


opened bY the man.
Feople are waiting to
enter the building.

The woman is -----'some books'

Fme.*g e,+l
books " (A) PeoPle are waiting for a bus'
(B) The woman is picking up some books'
man (C) The woman beirig helped by the wornan'
picking uP ti n oig pile ol ooks is displayed'
""rri
1
E
!
1
a 1. Fclcus on:
eppingr
Type
T)ipe2
l. ,Losation Ouestions
Actron Questilns
Type 3
- worn
Situation Questions

) helmet
Type4 Similar-Sounding
Word Queslions
)
-
at
1
t A helmet is ------- br the rider. ffiwlr,ffiiE
!.,i,n t"at"
E \,. 1. (A) The rider is holding a
helmet.

t (B) The rider is stopping his


motorcycle.
I . Fecrs emr (C) A helmet is being worn by

E taught
teacher
the rider.
(D) The motorcycle is being

E students
carried by the rider.

2. (A) The class is chatting.


; eat++a* (B) The teacher is asking
4 the student 10 stand up.

E {C) The student is teaching


lhe teacher.

E (D) The students are being

a The students are ------- by the teacher.


i'''* io"'Li
taught by the teacher.

3. (A) A woman is being walked


D JJ

(B)
along the platform.
A woman is walking
along the platform.
2 3. Focrs or: (C) The train is being driven

2 walking
platform
by a woman.
(D) The woman is getting on

D woman
the train.

it2 4rF a. (A) The map is being folded


by the man and woman.
(B) They are driving a car.
(C) The man and woman

?
I

are looking at a rnap.


(D) The car is being driven

b
-
tr
A woman is ------- along the platform.
ia' " lr,.',i
fast.

l-
, Focus on:
b lr.

5 map
looking
hD a#-
h
b
lrt,
F
F'
The man and woman are ------- at a map.
J...: ' '

it
1,, TE
T'
l.
I
t
t"
il
.f
I
Question Type 3 a
Type I Loeation Quslions
S tLlction C}-lesticns il
Type 2 Action Questions ;
'Iype 3

Type4
Situation Questions
Similar-Sonding
j
Word'Questions
This category asks about the condition of things in tlre picture. With the two
il
i
!

categories below, you should try identifying what the picture focuses on and
imagining a description of the picture before the statements are read. Following is 1.
a list of comnnon adiectives for the situation category: i.
l
ia
adjectives
i. past participle forms
i.
1

used as
I
L*
an'anged, bryken, chained, cleared, closed, cowded, crushed, deserted, jl
disptayed, e$uipped, (un/oaded, locked, occupied, parked, piled, posted, .a
scatteed, seated, spread, stacked, tied
, ,
\.. :.

:t
ii. adiective ,
t
asleep, beautifut, bent, bright, clean, dark, difi
empty,'iin," frtt, happy,
,l
heavy, high, light, long, open, rainy, round, tall, sad, straight, wet a
.e
Look at the following picture and the sentences next to it. Each sentence contains
,t
,e
:

a commonly used adjective.


:e
t
e
The car tire is flat. I
e
e
The door is open.
t
The man is seated
'aa
on the ground.
t
I
The car has a ----- tire.
e
Fec,s on:
I C
flat I (A) The rnan is asleep.
a
tire (B) The car has a flat tire.
+bandene4
(C) The car door is closed. a
(D) There is an abandoned car in the street.
a+de a

e
a
e
rcf t
t
t
e
e
1. Focus on; Type I .'Looation.Questions -
flowers Type 2 Action Ouegtions
Type 3 Situation Guestios
hanging "'- Type 4 Similar-Sounding
pots Word Ouestions

+l

The.------ pots have flowers jn them. @EI


1. (A) The flowers are growing
between two houses.
(B) The benches are in front
of the pretty flowers.
2. Foeus on: (C) The hanging pots have
seated .,. flowers in them.
(D) There are lots of flowers
woman on the roof of the house.
ffi
2. (A) The car is parked by a
barn.
(B) A man is driving the car.
{C) A woman is seated on
the car.
(D) The car has broken
A woman is ------- on the car. down.

3. (A) The mail box ls fuli of


newspapers.
(B) A man is delivering mail.
,(c) The rnail box is open.
J. Focus on: /\ The rnail box is closed.
mail box
4.(A) The glasses are broken.
closed - (B) The sinks are full of
pe* water.
(c) The sinks are empty.
(D) The water is hot.

The mail box is -------

t,. Focus on;


sink
lull-'
++

The sinks are ------- of water.

I e ; ol -@
e-b ll5lTl

G
c
i=

il

'(

Question Type 4 '(

-" "i r- I
,/^r i'
r(
Type 1 Locatidn Questions .\ ! M I in
\ll i n'] l"-.t r- \f-,I
I \r\.-, i jl^u-.'{ I t-],"-r 'r,vcg'ci t rJl fpq.Ilfln !\J q.
Type 2 Action Questions -i ii-; ; i \-j vuL/Jrr\_/t
Type 3 Situaton Questions
Typ, Siinilar-ScLrirding
Vfoi-d 0uestions

lncorrect choices r:ften include words that sound similar to the key words oi the
correct answers. You might wish to keep a journal of similar-sounding words that
sometimes confuse you. Examples of words that miEht easily be confused include:

i. words that have little sound difference, such as watk and work, or
that rhyme, sueh as station and nation.

ball,/bowl lean/learn pine/fine talt</take


bike,/hike light/right playen/prayer there/they,re
clean/lean locls'rock playing/plane try/tie
coach/c.tch low/row pool/pull waiweigh
hitting/fitting mail/rai!, ,,lo''' poor/four watt</wolk
jusiladjust meal/wheel possibte/impossibte wesrest
lake/rake on the/under :-4g/bag wheet/witt
lamp/ramp peach/speech selting,/ssig
law/raw peel/pill shopping/chlpying

ii. words with the same root, prefix, or suffix, such as example/examine

agree/disagree relay/delay tie/untie


appear/disappear rereadirelayed tire/retire
close/enclose rest/arrest typehetype
exlracilexha!e similar/dissimilar undenuorkeunderused
just/adjust terrible/terrific un d rin kab I e/u nth i n kab t e

Look at the following picture and the sentences next to it. Each sentence contains
a commonly confused word.

The woman is The man is taking a


holding a ball. photo.

There is a bowl on The woman is talking


the desk. 'on the telephone.

The woman is
The lamp is on the silting by a lamp.
woman's right.

Foe.s on
The wornan is
t' ----- on the phone.

(A) The woman is holding a bowl.


talking (B) The woman is talking on the phone.
+ei.+ (C) The woman is taking the photo.
(D) The rnan is talking on the phore.
fhoto-

b
I

I
)
)
)
)
) isri.sdr: G:Et Type 1 Localion Ouestions
) rnan Type 2 Actlon Questions
Type 3 Situaton Questions
orh -l-ype
I 4 Siarlia: S,or,rr.i ; !
I coachng,- \','rl: -]i resit tit.c
I
I it+ing:
I
It
I The man is ------- the woman. d@wE
r**Ak&agl,*e#
I
1. (A) The man is sitting on a
I cc,uch.
:
(B) The man is coaching the
woman.
i5*ets q:-",: (C) The woman is leaning.
selling.' tD) The woman is standing
next to a couch.
eln+ r..,,,r,1 - r
-ra+nin+ 2. (A) The man is sailing.
(B) The man is watching a
sale.
(C) The man is selling
watches.
(D) The man is tired.

3. (A) There is a lamp in front


of the hut.
(B) The ramp Ieads to the
sea.
(C) There is a ramp in front
of the hut.
F::c*us ,*r*; (D) The sky Is getting
ramp _-' cloudy.
-laffi
4. (A) The man is weiqhing a
it- tran.
-r.i
//- hut , (B) The man is waiting for a
"i train.
(C) The man is holding a tray.
(D) lt is starting to rain.

riere is a ------- in front of the hut.

Foc,s or:t:
watng -
i +.*-tri
-.,1 +Ye+ghingr
+: ,!{Ei
i;:-1 +r1a

+:!-4
Li*

The man is ------- for a train.

la r-'l tJ.. IE-,7


-irffY'CcEiq[
\d@

etr
d
l
;(

m" Sornple Tesf: P,ART I


Choose the statement that best describes what you see in the picturre.
.(
l(
j(
I

;l
t
.(
,(
,t
:(
l

;t
(
1. (
'(
(
(
I
(
,(
(
,(
(
(
(

2.

lre
?
2
IE
I' ffih
I? I

7
j

?
a
I'b
t
't
TT
3.

t
I'
it
b
l"
Ft
E
h
F
F
E
Ft
ht
h't
F
F
ET
b l*.

h.t
frt
b
f't
f
b
b
I
f,
t,
I

f,
t CT
f
r
I
r
-
t
rl
i(
.l
;(
jr
;l
,l
i
,
,l
,l
'l
'l
5.
I
I
t_-
I
I
t
I
I
e
a
I
e
I
I
i
I
I
a
a
1
6.
I
t
I
a
;:)-
a
I
a
e
e
a
a
a
rITr e
I
a
a
t
a
L)
E

)
)
)
-
-
-
!t
F
II
-
Fr
7.
1

lrt
b
ht
lrt
tD
t'a
tt
tt
tt
t
h
n
tt
t
t
1,,
l"
lD 8.

h
Irr
It
lra
It
ta
t
t
|.
ft
t F
t
L.
E
t
a-
iG
a

C
',C
.C

": c

.l,C
',e
',C
C
9.
Q e

l!
;
;
t
t
It
;
!
t
!
I
e
C
C
C
e
,,,fi
10.
:IU e
t
t
t
C
t
r
:
t
t
t
lrr C
C
e

t
Tronscnip'Fs: tAF,-[ I EM
1. (A) The man is sleeping at his desk.
@
l
I

(B) The man is typing at his desk.


(C) The man is attending a meeting.
(D) The man is drinking tea.

(A) There are TVs stacked up on the shelves.


(B) There is a microwave oven tacked up on the wall.
(C) There are microwave ovens on the shelves.
(D) There are mani/ books on the shelves.

3. (A) The man is standing in front of some picture frames.


(B) The man is selling fans.
(C) The man is standing beside a bus stop.
1D) The man is satisfied with a fan.

1", (A) The wornan is buying vegetables.


(B) The man is going grocery shopping.
(C) The woman is selling vegetables.
(D) The woman is buying shoes.

5. (A) The woman is carrying a suitcase.


(B) The woman is folding her urnbrelia
(C) An umbrella is being held by the woman.
(D) The man is sleeping.

6. (A) The vyoman is getting in a taxr.


(B) The woman is talking to the driver.
(C) The woman is being called.
(D) The woman's arm is held up.

7. (A) The woman is sitting beside a computer.


(B) The woman is sitting at a computer.
(C The woman is sitting next to a computer.
(D) The woman is sitting at the back of a computer.

8. (A) The three men are happy.


(B) The three men are asleep.
(C) The three men look disappointed.
(D) The three men are angry.

9. (A) The man has dropped his jacket.


(B) Thq man is holding a briefcase.
(C) Thd man s sitting outside.
(D) There is a cat on the man's lap.

10. (A) The people are listening to the woman.


(B) The woman is reading a letter.
(C) The- people are standirrg in a meeting room.
(D) The woman is attending a concerl.

GI
P,&ffiT
ffiwes'ffwffis mnd
ffi.esp@ffises

This section of the TOEIOo checks whether you can make an appropriate
response to a given question. Consicler in what respect the given responses
are appropriate for the question, and Euess how the given incorrect choices
are inappropnate. Hemember incorrect choices often contain a word or phrase
from the question, so don't be niisled by mere repetition of words or phrases.

Once Vou find a possible correct response, do not wait until allthe choices
are spoken.
Check that tl'rere is no prolc[em with tense and/or subject-vei'tr agreement.
Keep in mind that wh-questions cannot be answered with yes or no.
When the question begins a rvh-rruord, be carefr.rl not to confuse the
uith
rruord witii something else. For exarnpie, how might be confused with
who or even where.

Type1-_Who'Questions
Type 2 \h*hen Quesiions
-
Type 3 LUhere Questions
trype4
-
[Nhat Questions
-
TypeS*HowQuestions
Type 6 Why Questici'ls
-
Type 7 Yes/NoQuestiorrs
-
Tirpe 8 Choice Questions
-
Type 9 -- Statemerlts

(ffiffi
!
C

S.r***sfEr: l T'y'rue T


C
Type 2
Type 3
l,44ren Questics
i/Yher Queslions
C
Type 4 t4lha Questrons
Type 5 ,4o'4l rJuestions
Type 6 i4lhy Questions
qui,astions usuaily ask about a person, a grLri.,p, an organizaiion, or a jab title.
fnrlfoc
Type 7 Ye.s/No Queslions Keep in ffrind that who questions are occas onally ilegati!e, as in L41ho is riat carnii'tg
lype I Choice Questrons
Type 9 Statemenis
to the pa,rty? I
i) Who is youn favo'ite writer?

-)

c,li"i ei respOil:ias :

Ilesponses (A), (B), and (C)
oontain relevant infolmatiol : (A) I love Ernest Hemingway.
tire name of a uriter, and
expressions that short-
(B) htly favorite wrter is Ernest Hemingway.
preference such as "love," (C) Ernest Herningway. ! adrnire him.
"fr,orite r,witer," and "admire."
(Dtand
,
''i,ir:-l ii;1 l'e 5:1:-)r-i:,,:f ; :
I
Responses
irrelevant information: the
lame of a painter, and a "1,es"
1E) contain
(D) My favoriie painter is Plcasso^
(E) Yes, I like Ernest Hemingway"
a
replr'. e!
:
!i) Who dId't firsh l"lnch? t!
iA), (B), and (C) teil us who ;
didn't finish lunch: "I didn't
(finish luncir)," "John didn't
(A) ldidn't. ar
(nish lunci.r)," and "It was
Joiin (r,ro difur't nish iunc})."
(B) John clicin't.
(C) lt was John.
I
l.D) answers the qr:estion "\\tro
-i':;:,l"l

rlidn'r bring lunchi"'while (E)
ililsweis the question "\4'Ihy?"
t ;r:fl i:::|i,,,:',::a:l:

(D) Nc,body broug ht tlllgl rl


G
(E) Because it tasted av'/ul. G
C
C
1,,,i:l"i_
I
C
VtIhon-i dicl you get that message frcm? C
(A)
-tr-l'ie
rnanager of iile parroll departmenL. (
Its) Yesterriair, '",ue tik,d atr:ut it.
() ,John dir:n't know a'bout tlre niesslge.
C
C
\Vhose jacket is iiat? G
{A) lt vrras made in Ci-iiila. J
(B) it's made of cotion^ a,
(C) lt's 'nine.'
J
Whc rjidn't attend the meetrn-c yestercja)? !
(A) john orgr-:1 about the mreting"
(B) it finished laie.
i.l)'-tle L'iir-sot-:tei ntanager. ;
I
a))Y
I l.---.--
a!
;
Effi,r:-ffii (
J
C
C
I
t
r]
rt .;esiiort TYPe 2
!l Type 1 Who Questions
) "l',iitf: ,L--i:rr ::
r',i1,,

) fype 3 lA/here Questions


Type 4 Whal Ouestions
) Type 5

a
Horry Questions

,','i3r questions always; ask aboutrtiTne._Therefore, lool< for time expressionrs such as Type 6 Why Questions

a :.: i:iicwing: FypeT


Type 8
YesiNaQuestions
Choice Questions

t Type 9 Statements

t during. at ... o'clock, ago, on Alonday, at night, in the morning,


)lesterday, next week, in a few diays, when, by Friday', etc.
rt
! ,:'.e tnat it is sometirnes possible to reply 1o a When question using When.
!
t \/hen did you get that message?
!r 1
l' :::- ':::-r:'l:reS: i i- c,*r ;:.ect i-e sl:){) I-t 5 es' Vr'4rile esponses (A), (B), and
(C) all contain titne er'plessions.
It 3
t got it yesterday. (D) I found it on the desk. (D) and (E) lack any tiine

It C
Yesterday morning. (E),1 got it from tl.le manager. reference.

tl Three davs ago.

tt i i'i hen would you like to have dinnen?


! . :- -a-::--,1-.r:::. i I r.";i i'fCr :aS;,ia)fl!ir: :
Again, (D), and (E) bcth lach

t I Hc\n', about six o'clock? (D) How ai:oLt at a Chinese restaurant?


tirne expressions. (D) could be
a good response to "\Atrere

rl 3 A'y time you are available.


3 \'lhen all the guests arrive.
(E) No, thank you. l'm full. r.r,ouid you lilie to irave dinner'?"

ll
t
t

t ':
t -

a \ihen did you get up this morning?

t lAt Ai dawn.
iB) Yes, I got up early this morninE.
ll (C) Because of a loud noise.
I
I When do you think you can finish the report?

tr lA) I ciidn't think it was difficuit.


(B) rt u,li be cjcne bv the third.
I C) l'm looking fornrar<j to it"
t
11 \^y'hen a.re you visiting the HonE Kong branch?
1l iA) l'm ocing in a fevu ciays.''
a (B) Yes. I arn visitrrig il soon.
t lC) I didn't gc, to F'iong Kong this time.
;t -- atl
|} Y

1 ffiHEffi
a,
t
,
a
a
a
(
(
(
&asesster? TYP'* * (
l//i.ro Queslions
(
Type 1

lype 2 !4/hen Questions


I
(
':,.r:'a.it'i-.,,' r: J

Questions O^ , 6Ll 'h (


Type 4 1.4/hat

Type 5 How Ouestions


l^lhere questions almost always ask a
location, and so often inclucie prepostional (
Type 6
fype 7
!4/hy Questions

)'esAo Questions phrases.Rentember,however,thattheprepositionisoccasionallyomitted. (


Type I Choice Questions (
Type 9 Statements !) Where did You get Your hair cut'f
-l
t-.4 I .-.i-:1 f t,:-,i.',i'i'r}[::].
I
I 'i
(A) At the new salon next door'
I
A.lthough (D) contains a
(B) I went to Bill's. (
preirositional Phrase, "grocery
store" is obviouslY not (C) At Ji!l's, as usual' (
appropriate for this question'
{ E) does not l ell us
' where''' ,-- ',.;. l;...'t.. ': -r' I
(D) At a grocery store' I
(E) I got it cut too short' I
) Where do we go frorn here?
I
Responses (A), (B), and (C) are
| :t'.:.:::-+: t
all logical rePiies to someone (A) Turn right and go three lrlocks' I
asking for directions; P-esPonses
iD) and (E) have no lelation to
(B) I think we make the next left' I
the content of the question' (C) Well, let's take a look at the maP' I
:'-:': ::: l :.,.:r: ,t -,:
t
(D) You're absolutelY right'
(E) I don't know how to drive'
I
I
(
I
a
I
Where is a slioe store near here? I
(A) Leathel"shoes last longer' a
(B) The shop has a- lierge selection of shoes'
a
iCi f,o*n the street, pasi the church' '/"
C
Where s y-cLjr rrew of{rce? I
14) I'm in the cafeteria. I
(B) n the founth loar "' I
(C) lt's too big.
t
Where clo you usually buy your coffe'e? I
(A) trt's rather e><pensive t[rese days" I
(ts) A.t a little store next to the sLlpermerkt'/ I
(C) I don't drink coffee at wo'k'
I
I
I
a
a
a
a
a
ffi"tesff;on TYPe 4
Type 1 f4lho Questions
]|ype2 When OLlestions
Type 3 Where Questlons
,l

Type 5 How Ouestions

regarding the type of information asked'


is quite Type 6 iryhy Questions
The scope of whaf ques,iios, gratmmar in both fype 7 YeszNo Questlons
e paid to the vocabulary and
broad. Attentlon should ttreretore Type B Choice Questions
Type 9 Statements
lhequestionsandtheresponses.Notethatverbtensesandpronour}sCanbevery
chotce'
importan-r for making the correct

i) What are these boxes for? The question asks about the
purposc ,.rr functitln of the boxes'
However, (D) and (E) do not
1A) TheY're for the books' address the firnction ofthe boxes'
(ts) TheY are to be used as seats' Also, their tenses do not
match the questiotl.
(C) To keeP old documents in'

(D) The box was goirig to be recycled'


(E) TheY were Put there YesterdaY'

What haPPened to Your son? Tlie ke, Points tr-r note il this
' r: -.:, ;.lj .i..:-':"1 question are "happenecl" (sirnple
uirst tense) and "sou."
(A) He silrained his ankle' R..pon." (D) is a flrturc form
(B) He caught a cold walking in the rain' and therefore inaPProPriate'
(C) Nothing. WhY do You ask? Response (E) is incorrect
because of t}'re Pronoun "her'"

(D) He's about to start college'


(E) Notl^ring haPPened to'her'

What tine does the movie start?


(A) lt will last about two hours'
(B) There is no thea-ter here'
iC) i ,ion't know' Let's iook at the tii-neiable

\Nhat does Your sister do?


(A) He works at a bank.
(B) She's a salesPerson'"
(C) She can help you any time "ou want'

\A/hat are yrou Eoing to tell Mr' Runeld


when he calls?
(A) He is goirig to call this afternoon'
(B) I'll think of sornett-ring to say, so clon'i
wol"r!' "'
1c\ I coulcln't answer the Phcirte
--- -- - -
iIEJ
,l

@H*
a
t
c
e
Qaestqru Type ,

fype 1 Who Questions C,


lype 2 l4/hen Questions
C
ype 3 Where Questions
Trpe 4 lzluihal Questions C
lVpe 5 ri;u, Qutrsliotts
There are three types of How questions:
C
Type 6 l4lh'Questions
fypeT Yes/NoQuestions
. e
asking about the process by, or manner in, which something is done
Type 8 Choice Questions
e
Type I Statements e.9.. l-tow did you get here? How are you going to convince him?
" asl(ing about the quality or condition of something e
e.9., Hc)w is your soup? How is your father these days? e
* combining how with an adjectivq"q.[*adygfb io inquire about the degree or
quantity of something
e
e.9., How rnuch time is left? How quickly did you finish?
C
e
'..-.',1 ) l-low did you open ths? e
' Responses (A), (B), and (C) all
describe the process or manner
ilcr-ect iespnses: i -ii;;'i?{:1 i'esi:its*s.
(A) I used l'vlike's key. (D) I opened it a few mnutes ago.
in which the spealier opened C
an item. Response (D) answers (B) I just turned that handle.
1E) We need a hammer.
-"when" and (E) suggests the (C) I had to pull quite hard. tio,^ C
titern
has not been opened yel.
C
: ,:,:,::
i) o, how is your teacher? C
",s' 'i,
The question requires a f.r :'i eCt iiSpl, i-l Se 5 :
i i': ;i:.: i .]t i:]5pe n1.43 I C
response wich talks about the
speaker's opinion of e
(A) She's very strct. (D) He doesn't like French. a
teacher's. character or qualities. (B) I don't like him very much. (E) I met her last year.
Therefore, (D) and (E) are not (C) She knows her stuff. C
appropriate choices.
C
C
e
C
\ r'f.i I i1'r' i.,t!1
C
How would you lil.(e your coffee? a
(A) ltlo sugar, please./ a
(B)Yes. I would like coffee. a
1C) I prefer coffee to tea. e
llow lonE have you been here? I
(A) ,About three and a half years.1 I
(B) lt took three hours by bus. C
(C) l'm fine. Ho'ulr about you? a
C
Flour long does it take to get io the town center frorn here?
e
(\)
(ts)
There's a bus every thifiy minutes"
fido rnore than 20 minute.s, if the tra.ffic is; lirht"Z
t
l'm drivinE to the town center tonight. J
C
qr-J i--ri
i
I
C
a
C
f
1

Gluestion Type
\ ,,'\
v \ t!\
/ h' r*iLitSiilC il S
t, , ^.,\+
1 lz1lho Questions
Type
2 lUhen Questions
Type
lype 3 Where Questions
Type 4 l4lhat Ouestions
Type 5 Houl Ouest,ons
f4unyquestions usually inquire about the cause or reason for something. They are Type 6 tilhy Questions
often found in the negative forrn. Remember that answers to these questions often fypeT Yes/NoOuestions

include words like because ar due fo, but tlrgy may also simply state the reason. Type 8 Choice questions
Type I Statements
Be careful, though, if you hear Why don't you...'/ or Why don't we...2The question
may in fact be a suggestion rather than a request.

i) Why did the national team lose so badly? EldF


'-c,iect isp0n.j.es: . The respr-rnse needs to be a
(A) They didn't prepare well enough. reason wh.v-. tire team lost.
Response (D) gives us the result
(B) Because their best player was injured. of'the game, and (E) would be
(C) lt was due to their inexperience. better suited as a response to a
statement such as "The national
i roorrect tespc,nses : tearn lost badly."

rD) They lost B-'1.


t
- E) Better luck next time.
t
E ii) Why don't we get together next week?
I crtc'. 'esponses:
qdJi.F
. Herethe question is a suggestion
iA) Sounds good. or inr.itation to meet in the
rear futue. Responses (A), (B),
tsi That's a great ideal and (C) all show acceptance of
C OK. How about Wednesday, then? the suggestion. Res-ponse (D)
n ouid be appropriite after
' --i''
=
^.'. IeSSO'rSeS: meeti11g, while (EJ has no
relation to the question.
Di I oidn't have the time.
-,) iE) The plans have yet to be made.

- Hy'orm-ups
-J 1. Why do you think he didn't support our plan?
(A) I don't think so at ali.
(B) He seems to dislike any new ideas.
(C) You're right about that.
T
a 2. Why was he late for school?
f (A) lt's not my fault.
a (B) I think he took the wrong bus.

I (C) School finished at 5:00.

r, 3. Why didn't you tell n'e that he had resigned?


I (A) I thought that yo[ already knew.
(B) Yes, he resigned yesterday.
-
ID (C) Because it's a hot day.

f, E tleltlEi1-
t -ffitw
t G'
t

)
)
O t
t
C
Type 7 C
j,, i
Type 1 Vtlho Ouestions i ".i i*l
C
Iype 2 When Questions C
fype 3 Where Questions
Type 4 ,Yha Questions
C
Type 5 How Ques'tions
Type 6 l,'llhy Quesllons Yes/No questicns will ask opinions or preferences, request something, make a
t
Tvpe 7 {es,l'lo uesLtL)irs suggestion, or make an offer. These are quite often, but not lways, answered with f
Type 8 Choice Questions
a yes or no. The questions usually begin with: Are, ls,, Do, Does, Did, Can, Could, !
Type I Staternents
--'] Have, Will, Would, May, Shall, or Should. They may als,c be in the fcrm of tag t
questions (,.e.9., Yau are caming with us, aren't you?).
t
i) Do you get up, early?
J
" Response (D) "I hate gettirrg Corrsi;t i)p?[rsir.
;
up ear\," is not a denitive
(A.) Only on week'days. t
ves/no answer, and it is
therefore inappropliate. \\hiie
(E) is a ",es" rePli:, it doesn't
(B) Yes, on weektays. t
answer t}re question asked here.
1C) Not really. I usually get up quite late. ;
I ncci''ect reflpcnses.
(D) I hate getting up early.
;
(E) Yes, I prcmise.

.,,,.1"*# ii) You generally take a taxi to work, don't you?
. Note that it is possible to rep11, Cci-recl respnses: !
with another question as in
(C). Cireck that the response (A) No, I usually take the subway.
i,,. !
mtches the question- (D) is (B) I used to, but these da,rs I can't tford it. C
urong because jt rentions
t
i.r
(C) How did you know that?
time, iiot the mode of
transporlation. In (E) the inccrreci i'esonses:
!
fi

repl',, mentions a bus, but the


questiou is about a taxi. (D) Sometimes it takes about 10 rninutes.
(E) Yes, I often take a bus to work. t
C
lll.

ji !4/*rmr-ups C
1. Didn't you go to the book far? C
(A) Sure, if you want to. C
(B) I did, but I didn't stay long. C
(C) Yes, ldidn't.
2. Are you going to attend the conference?
!
(A) I guess so.
!
(B) We were too late. ;
(C) Frorn the 2"d to the 5'h. ;
!
3. Could you show me how this fax machinerlvorks? ;
(A) lt is a new fax machine.
(B) Of course. lt's very simple.,,''
(C) Has the fax already been sent? ;
e!
!
T
J


C
:
4
E
! Question TYPe 8
F, gi*'l::ir'iF..1r':.=;'*..:; .

rl !r1;:.r.l,i'i.f', .'j1;

a Type
fype
I
2
lryho Questions

When Ouestions
) Type 3 l^here Questions

a Type 4 llhal Ouestions

a Choice questions ask yeu to choose between two alternatnes hich are alway's
lype 5
Type 6
HoA Questiors
illhy Questions

a related to each other. Remember that these questions cannoi be answered using
yes or no. Look for the conjunction or in the questions"
IypeT Yes/NoQuestons
ll :e E ilo ce iire :il.,r:r
Type 9 Statements

i) Will he be arriving tonight or tomorrow?


I) . The key n ords here are "arriving
! (A) He will get in tonight at about 7:00. ionight r.rr tomorrow." R.esponse

! (B) Tomorrow. according 1o his secretari/. (D) does n,ot address e issue
of roice, and (E) does not
! (C) He didn't say for sure. inform us as to ,vhether "he"
vri1l be arriving or not.
!
! (D) Yes, he is going to be here.
(E) He will call us tomorrow.
It
It ii) Have you finished the report, or are you still working on it?
ti I
.-.";l-. tr-i.:-:::. Responses (A) through (C) ail

a (A) I should have it done by tonight. refer to re de.gree t f conrpletion


tirat the speaker tras achieved,

a I
iB) I need another week to complete it.
(C) I'm still tied up with it.
so thel'are all suitable
responses. Responses (D) and
I} (E) do not periain to the
question in atiy rt ay.
!i (D) I spoke to you yesterday.
t (E) Yes, I certainly am.
IT
E
!t i't'i'i''. ..

J Are you going to buy a ney,3omputer or just continue using the old one?
(A) Neither. l'm going to lease one.
- (B) Yes, l'd like one, thank you.
) (C) That's impossible. I can't afford a new one.
I
!t Which do you prefer, the yellow T-shirt or the blue one?
!t (A) Yes, I like the blue one.
rt (B) Neither. '
! (C) Both of them are very cheap.

! ls Joseph or Manuei going to present the proposal?


Il (A) Yes, they are going to make the presentation.
2 (B) Manuel said he would do it. "

t (C) Well, l'd like to, but l'm busy,


r}
rt
It Gil
I}
rl
a
)
a
J'

Question Type 9
C
lype 1 Who Questions
ype 2 When Questions
Stcternor;its
Type 3 Where Ouestions
Type 4 l4lhaf Ouestions
!
Type 5 HowQueslions

Type 6 Why Quesiions ln srrme instances, the question is not an actual question, but rather a statement
TypeT Yes/NoQuestions to which you have to match an appropr[ate response. This could be a cornrnon
Type I Choice Questrons greeting or daily expression to which there is a set response in English. \bu will

Type I Staternents
need to consider the context and draw uon togic tc choose the correct renly.

6ffi i) I have a terrible headache.
' Expressions of concern or Correct respons;es:
slmpathy ale the most
(A) That's too"bad. I hope il goes away.
appropriate choices here. C
(B) Why don't y,sg take some aspirin?
(C) Maybe you should take a rest. I
lncorrect responses:
!
(D) That's wonderful news. !
(E) lt's getting cold, isn't it? !
!
@
.
ii) I've been promoted to division head.
!
Expressions that show pleasure
at the speaker's good news are
Correct responses:
(A) Congratulationsl You dlerve it.
l!
the rost suitahle choices here.
(B) That's great. When do you start the position? ;
(C) Well, then we. should celebrate. C
lncorrect responses: !
(D) That's not my problem. !
(E) When is the next meeting? C
G
-Wor"r*rrps**--"
C
C
1. l've put the accounting files on yr:ur desk.
C
(A) Thanks. l'll look at them later. u'
(B) I haven't phoned yet. ' c
(C) lt's Eoing to be difficult to finish. C
t
2. Thank you for taking the tirne to corne here in person. t
(A) There are many people in this branch. t
(B) Don't mention it. lt's my Fleasure. ,"
(C) What do you feel like eating?
t
t
.,
l've arranged the meeting for three o'clock on Thursday.
(A) I don't enjoy nreetings.
(B) I have had a lot of phone calls today. :
(C) Good, l'll mark it on my pianner.".-'
t

t
C
t
C
C
t
*

E
*
T

Sarnple Tesf: PA,RI- 2


ri
a

Listen to the questions and choose the best answer.


I
i.
t
1. Mark your answer on your answer sheet. (A) (B) (c)
=
2. Mark your answer on your answer sheet. "(A) (B) (c)
3, Mark your answer on your answer sheet. (A). (B) (c)
lr. Mark your arxiwer on your answer sheet. (A) (B) (c)
5. Mark your answer on your answer sheet. (A) (B) to)
. Mark your answer on your answer sheet. (A) lB) (c)
7. Mark your ans\A/er on your answer sheet. (A) (B) (c)

8. Mark your answer on your answer sheet. (A) (B) (c) .

9. Mark your answer on your answer sheet. (A) (B) (c)


10. Mark your answer on your answer sheet. (,4) (B) (c)
11. Mark your answer on your answer sheet. 1A) (B) (c)
12. Mark your answer on your answer sheet. (A) (B) (c)
13. Mark your answer on your answer sheet. i,A) (B) (c)
ff 14. Mark your answer on your answer sheet. (A) (B) (c)
t
j 15. Mark your answer on your answer sheet. (A) (B) (c)

a
2
16. Mark your answer on your answer sheet. (A) (B) (c)
I
;
17. Mark your answer on your answer sheet. (A) (B) ,,"c) .

z;
:
18. Mark your answer on your answer sheet. (A) (B) (c)

i 19. Mark your answer on your answer sheet. (A) (B) (c) .

20. Mark your answer on your answer sheet. (A) (B) (c)
21. Mark your answer on your answer sheet. (A) fB) (c)
22. Mark your answer on your answer sheet. (A) (B) (c)
23. Mark your answer on your answer sheet. (A) (B) (c).
21. Mark your answer n your answer sheet. (A) (ts) (c)
25. Mark your answer on your answer sheet. (A) (B) (c)
26. Mark your answer on your answer sheet. (A) (B) -(c)"
27. Mark your answer on your answer sheet. (A) (B) (c) '
28. Mark your answer on your answer sheet. (A) (ts) (c)
29. Mark your answer on your answer sheet. (A) (B) (c)
30. Mark your answer on your answer sheet. (A) (B) (c)

GE
C
I

I
C
t
1. How long has he been gone? '10. Would you like tea or coffee?
(A.) lt's fine. thanks.
I
(A) Untiltomorrorru.
(B) For half an hour. (B) Yes, please. I
(C) Next week. (Cl Coffee would be ntce. I
I
2. I m afraid I can't hear you. 11" How many slories tall is that building?
!
(A) I m sorry. l'll speak louder.
(B)Yes, I can come up now.
(A) About thirty-five.
(B) I read it already. I
(C) i really can't say. (C) Y'es, it's quite high. a

3. Would you like to go now? 12. Did he fill out the form completely?
I
(A) ln a few minutes,
(B) I go there every day.
(A) He forgot to sign and date it.
(B) Once in a while it loses its shape.
!
(C) I usually go by taxi. (C) Could I borrow your pen? T
t
4. How often do they update the computers? 13. lf you don't answer the letter, who will? !
(A) Yes. they ofterr dc.
(B) Two or three times a year
(A) My assistant will.
(B) Because I don't want to.
!
(C)About one or two weeks. (C) The answer is wrong. !
!
5. Why did you turn the air conditioner on? 14. When does the sale finish? !
(A) lt isn't working very weli (A) v,es, it has finished'
t
(B) lt's in good condition"
(C) lt's a little warm in here.
(B) Office equipment is on sale
(C) l1 runs until next Friday. t
t
6. Didn't you used to work at Macy's with 't 5. Could you open these desk drawers for me? C
Sarah Davis? (A) I can't. They're stuck. ;
(A) When do we begin work? (B) Sure. you can close them-
a
(B) Yes, thai's right. (C) lt operrs at four o'clock.
(C) I certainly do. C
16. When does yc'ur subscription expire? C
7. Who is responsible for this? (A) tn March. C
(A) I don't have it. (B) For one year.
C
(B) I believe Susan is. (C) Twice a week.
(C) No, l'm not. C
17. When do you want to discuss my memo? t
8. I have a bit of a cold. (A) No, but l'll finish it bv tomorrow. t
(A) lt,s nearly spring.
easy.
(B) I need to write several more pages.
(c) Hcw about ihis afternoon?
f
(B) rcru should take it
(C) That's a wonderful idea.
I
,8. Where is Brian lvan's desk?
I
9. Whose briefcase is this? (A) lt's at seven-fifty.
(A) lt,s my boss,s. (B) lt's over there. by tl'ie windcw.
(c) certatnly, just a n'roment.
(B) They',re probably lost.
(C) His luggage is full.


rE!!
J
J
C

19. Why isn't this workingl 25. Where's the best place to take a client ior
(A) Did you plug it in? lunch?
(B) Sure. lt's really, guite simple. (A) I usually go to the caf on the corner.
(C) I'm on vacation. (B) I never eat lunch.
(C) Yes, but I have no clients this r,reek.
20. What are you Eoing to do w,iih the old
computers? 26. Have you been abrle to reach Eric?
(A) l'm donating them to a school. (A) There's no approval.
(B) They are old, aren't they? (B) lt s much toc high.
(C) They are mine. (C) No, the line is busy.

21. Have you heard about the accident at the 27. Where can I find information cn American
airport? engineering schools?
(A) I'll be taking the next flight. 1A) The train schedule isn't posted.
(B) No, I haven'1. What happened? (B) Why don't you try the library?
(C) We ran inlo each other this afternoon. (C) My application vras rejected.

L, ls Brenda making an announcement 28. U/hat time does the meeting begin?
tonight? (A) lt's just a day late.
(A) I know she received an invitation. (B) l've been waiting an hour,
(B) The volume is a little low. (C)At 3 o'clock.
(C) I think she's waiting until tomorrow.
29. Have you seen Jill recently?
.J, We re going to be late. (A) Yes, lust yesterday.
1A) I don't have time. (B) She was recently hired.
(B) That's a good idea. (C) I don't know her very well.
(C) Let s call Mike and let him know.
30. Dolores Cohen is holding on line two. Can
21.. ls this ior Frank Green or Frank Venus? you take it?
(A) Why don't you ask him? (A) Yes, two o'clock sounds fine.
(B) I think it's for Mr. Green. (B) No. Ask her to call me back.
(C) No, it isn't. {C) I think it's time to let it go.

-a
-a
ra
raD @
--
--
--
.t
Itl
I
:
fr

I
r x_q
hort
!
i
P

* gqh
]
I

T
I 'l
\*# i
Conversqtions
Strotegie
This section of the TOEIC@ includes three- or four-pafi dialogs between two
people. First iead the question along with the answer choices before the
dialogs begin. You should try to find key words and the main idea so you
can choose the correct statement quickly. use your time wisely and preview
the next question.

Test-teking Tips
/ Don't be misled by mere repetition of a word or phrase from the text. All
answer choices have been mentioned in the text, so listen carefully to
how they are used in context.
/ Remember the followng frequenfly asked questions: the conversation
topic, the relationship between people mentioned, the place in which
the conversation takes place, or the activity people are engaged in.
I Try to listen for specific or suggested information: a specific time, a
length of time, frequency, reason, intention, or conclusion.

'Questien Types
Type'1 Who Questions
Type2-
-
When Questions .

Type3-WhereQuestions
Type4- WhatQuestions
Type5 HowQuestions
-
Type6 WhyQuestions
-
TypeT Which Questions
-

GE
sc
:C
(
Question Type tr C
.C
'v,'\,'llc Gu)siicns t
:
| \!ae 1 i/V'nC\ UJeSIIOnS
Z
lylpe WnenOuestions
fype 3 Where Ouestions
,' c
Type 4
Type 5
l4lha Questicns

Hcw Ouestions person, an orEanzation,


t
[4/ho questions Eenerally ask for information c]r details about a C
Type 6 f4lhy Ouesiions
rvpu _ or a job title. The answer is likef,y to contain a noun phrase'
1-I!,.-L 9!".1"". C

(Man) Dinner's ready. Now we just have to wait for sue and her new boyfriend.
t
(woman) Your sister seems to have a new boyfrend every month. what happened ,r
(lvlan)
to Joe?
.r
He moved to California.
(Woman) ReallY?.
t
t
q,s# i) Who is coming to dinner?
. We can understand for:r tire Correci answers: lncorrect answers: .l
ccnversation thal the nla s (A) The man',s sister and her boyfriend (c) someone from california
sister is named Sue and that
(B) Sue and her boyfriend (D) The woman',s ex-boyfriend ,l
she has a new boiend whose
name \^e don't knorv. We also (E) Joe and Sue .l
know t-hat e'are boih coming ,l
to dinner. Therefore, (A) and
(ts) are both possible. (Woman) Did you send the fax to the Springfield office? 'r
(Man) Yes, and Andy Green said he had passed it on to his manager, Jeff. I
(Woman) I hoPe he rePlies soon'
.,I
%JJ# ii) Who works in the Springfield office? I
. Te conteni o',fie conversatiorr Correct answers: lnccrreci answers: I
indicates that ihe man and
womanworkin the same lcration.
(A) Jeff and Andy Green (C) The woman .l
(B) Andy Green and his manager (D) The man
\{e understand that the .(
Springeld office is a separate (E) Both the man and ihe woman
location uere Jeff and Andv
Green are lroth emP)oved.
,i (
,(
.(
'(
ffi
1. (M) l've just made some cofiee.
Vlould anyone like a cuP?
(W) Not for me, but l'm sure
,(
Frank will have some. (
(M) Right. I'll take hm a cup. I

pass his desk on the way to I


mine.
2. (M) Where are the files for the I
Brookfield accoun'l? I need tc
1" Who will the man give a cup of coffee to?
I
read them before I leave tonight. (A) The woman (B) The people at their desks
(\A/) I haven't seen them, but (
(C) Frank . (D) Frank and tle \/voman
you might want to ask someone
in the records otfce. l'd call I
Janet or Sam if I were
(M) Hmm, you are
You.
2. Who willthe ,un .utlz I
ProbablY
right. I don'1 know Janet, but (A) The woman (B) His boss ,(
Sam is alwaYs helPful. I have (D) Sam
hs number on mY desk.
(C) Janet :(
,(
',(
GI1I :(
(

I
4
a
E Gluestion Type 2
-
) \/Vhen Gueslions fype
'Type
tr Who Questions
2 Wken Questions
) Type 3 tyhere Questions
Type 4 !4/haf Questions
) Type 5 Hor,v Questlons
) When questlons focus on details about time. Therefore, you should listen for Type 6 l/l/hy Questions
words and expressions related to time such as at three o'clock, at two fifteen, on lype 7 Whch Questions
- Friday, on Thursday night, in the morning, in a few hours, two days ago, etc. These
questions can refer to a present, past, or future event. Note, also, that the answer
- @
does not always include a preposition.
- . The time difference between
now and 8:45 is one and threr
- (Man) The lecture starts at 8:45. We should have left already! We're going to be quarter hours (A). The man
states that the lecture starts al
E
- late yet again. Why do you always r4rait until the last minute?
B:45; in other words a quartel

a =
_:
(Woman) What are you talking about? lt's 7:00 now, and it only takes 30 minutes
to get there. We still have plenty of time.
to nine, therefore (B) and (C)
are correct. It is 7:oo now. Wr

D c (Man) I know, but the best seats wll be taken before we get there. I want to get
a good seat so that I can hear the speakers well.
hear "3o minutes" but it refer
to 'trow long," not "when."
g

D i) When does the lecture start? @


a Correct answers: lncorrect answers:
. Although we hear e nords

a (A) ln one and three quarter hours (D) 7:30


"hundred," "zo minutes," and
"9:oo a.m." in the conversaon

a (B) B:45
(C) A quarter to nine
(E) 8:30
(F) ln thirty minutes
they do not refer to the meen
me. We know it is 9:oo a.m.
now" and that the meeting
s;tarts in ro minutes. making

(Woman) Why does the photocopier always jam when l'm in a hurry? I need to
(A) and LB) appropriate choice:

?a
make 100 copies of this before the meeting. This happens every time I
ffi
W
need something quickiy.
1. (W) You are leaving on
-) (Man) Well, it's only g:00 a.m. now. lt'll only take about 20 minutes to make 100 Wednesday morning. aren't
&
i 5
,:.
copies. When do you need them?
(Woman) Well, that's the problem. The meeting is supposed to start in 10 minutes.
you? Have you reiembered t(
ask Mike to book a taxi to the
a;rport?
E
(M) On. ro. Actually. lm leavn!
) When does the meeting start? Wednesday afternoon, and
9: Patrick Byrne said he could
-) i:
*
Correct answers: lncorrect answers: give me a ride. He has to deliver
?.
(A) At 9:10 a.m. (C) Hours something nearby. So I don't
:
) (B) ln ten minutes (D) ln 20 minutes need a tax.
(W) Weli, I hope Patrck's on
(E) At 9:00 a.m. tinre. The last time he gave me

E
- ?
+
a ride, he was over half an

E fE
E =V-Y,.erm:$p-"----
hour late.
2. (M) Did you hear that the
cafeteria is expanding its hours
&
of ooeration?

E
!-
fa- 1. When is the man's flight? (W) No. To be honest, I never

E (A) Wednesday'morning
(C) Wednesday afternoon .
(B) ln half an hour
(D) On time
go there because it's always
closed when ! ne-"d something

I? to eat.

a
a
t
2. When will the cafeteria be closed?
(A) From 8:00 to 3:00 (B) From 3:00 to 6:00 /'
(M) Right, well most people fell
the $me uay as you, so from
NovJrber 3' l is going to be
open from 8:00 to 3:00, and

2
l
(C) From 6:00 to 9:00 (D) From November 3'o
then again from 6:00 to 9:00
p.m. lt'li be a lot more
conven9nt.

?
? .EE
1
fr
-
b
?
I
?I
C
(
Question Type 3
(
(
Type I
2
l4lho Ouestions V\ifiere uluesllons (
lype
.iype3
When Questions
W,ere Questirns
(
Type 4
Type 5
l/Yhal Ouesilons t
Type 6
How Oueslions
YYhy Questions
Wherequestions mostly dealwith a location, the position of something, or a
place' Note,
I
fype 7 Whict, Questicns however, that the answer does not always include a preposltion. (
e-e!"F (Man) why did you miss the meeting on Monday morning? I thought you were
I
" The woman had an accident supposed to give a report.
(
over the rveekend, so (E) is (wornan) well, I had a bad accident over the weekend, so I had to take my car to I
Charlie,s garage to get it fixed. He doesn,t open until 9:00 a.m., so
im.possibie. She needed to have l
her car repaired Mondal'after (
9:oo a.m.. theretbre (A) and couldn't make it to the meeting'
(B) are appropriate. She missed (Man) Gsh,'t'm sorry to hear that. You're just lucky you didn't end up in the (
the meeting on Monda', and hosPital qetting fixed Yourself. (
the man tes her she is luch
she didn't "end uP in the hos- I
pital," so (C) and (D) are Where did the wornan go on Monday?
incorrect.
lncorrect answers: I
Correct answers:
(A) To Charlie's garage (C) To the hosPital I
(B) To see a mechanic (D) To a meetng I
@ (E) To an accident (
. The man has iost his PaPers.-but
(
forlunatelY, e woman recalls
seeing him carrying them to the (Man) I can't find the handouts for the presentation that l'm supposed to make (
parking garage. This reminds today" I made the copies just before I left to go home last night'
the man the.r, are in his car.
(Woman) Well, you had a large pile of papers with you last night when I walked to the (
Therefore (A) and (B) are
appropriate choices' parking garage with you. Don',t you remember? I had to open the door for you' I
(Man) oh, yes. You're right. I pul them in my car for safe keeping. l'll go get them
I
@ now.
{
1. (W) Who's rhe woman at the
front desk? What hapPened to ii) Where is the man going? {
Ameiie?
(M) Amelie's mother became Correct ansr/ers: lricrrrect answers: I

very ill ihe day before Yesterday, (A) To the parking garage (C) To make a Presentation
so she is tking some time ofi.
(B) To get paPers from his car (D) -'o the coPier room
She flew back to France this
morning. We've had to bring in (E) Home
:

a temp until she gi'ets back. l

(W) i hope her mother is oK


2. (M) I'd like to arrange for mY
rent to be Paid bY direct debit.
i'm nol sure which counter I
should go to. Should I wait in
that tine of PeoPle over there?
(W) No, sir. All of the counters
are just for transactions such i 1. Where has Amelie gone?
as deposits, wiildrawais, and
I (A) To the front desk (B) To a new iob
payment of bills. To arrange a
(c) To France (D) To hospital
direct debit, You need the
customer service desk. lt's on .
'
the second foor.
(M) Oh, I see. Well, ihank You ; z. Where does the man need to go?
very much. l'd better go on uP (B) To the second floor
then.
(A) To the Iine of People waiting
(C) To another branch of the bank (D) To the counter
F
...--',''----_
' clL
, lBl
i
@@,
F-

s
E Question Type 4
-) \\/hGr Guesticns Type
Type
1

2
YYho Questtons
Yvhen Questions
) Type 3 l4here Questions
-fype
) 4 irVhal Ouestions

rype 5 How Questions


) What questions very often ask for detailed information about the oontent of a Type 6 Why Ouestions'
conversation. Ti'iis information could be related to an object, idea, or action, or the Type 7 l.4/hlch Ouestions

- information could be a description. l

@
a
= (Man) It's closing time. Why are you still working? Almost everyone etde fras
left already. . The conversation mentions a

E (Woman) There's a big sale this weekend, and l've got to take inventory. I need to "sle," so be careful not to
confuse the word "sailing" in

E have an iteiiized list of everything in stock. l'm going to be here all night response (C). While (D) and

rt (Man)
at this rate. lt's takng much longer th'an I thought.
Why don't I help you with that? It'll be much qict<er, and I have nothing
(E) are true, the, ds n., anr\e..
the question.

E planned for tonight.

4 i) What is going on this weekend?


4 Correct answers: lncorrect answers:
@
.
E (A) There is a big sale at the stoi'e. (c) The man and woman are going sailing.
Responses (A) and (B) both
refer to sending a fax, as is

4 (B) The store is having a sale. (D) They willtake the store's inventory. recommended by the woman.

a (E) The man will hetp the woman.


Responses (C) and (D) contain
vocabulary mentioned in the

a conversation, but in both cases


this is irrelevant

a (Man) I can't seem to connect to the lnternet today. ls anyone else having any
trouble? lt's really annoying because I need to send an urgent email to
ffi
confirm an order. ffi;r.;'..t
*E.uE Iiii&.L1ii.!li.EtiE
Woman) They are doing some rnaintenance work, and the server is down. lf it's 1. (M) 'm looking for a flight to
New York, leaving next
- really that urgent, why don't you just confirm it by fax?
Wednesday and returning the
(Man) Yeah, I guess you're right. lt would be better than nothing. following Monday. I was
wondering f you could let me

a ii) What does the woman suggest the man do?


Correct answers: incorrect answers:
know sorne air fares.
(W) Ceriainiy. There's a round
trip flight on Universal Airlines

-I (A) Send a fax (C) Do some maintenance work which cosis $350 wilh iax. or
there is a fiight on National

a (B) Fax a confirmation of the order (D) confirm that the server is down Airways for $320. Would you
like to make a reservation for
either of those flights?
-D (M) Not just yet. Lei me catl
E you back later.
2. lW) Excuse me, I bought this
cot here last week, but when

-t
-
1. What does the rnan want?
i
i
I got it home I realized that there
was a big rip in the ining. l'd
iike to exchange it for another.
., I
i
(M) l'm sorry, but we don't have
1
I
(A) To make a reservatlon (B) A flight on UniversalAirlines !
any more of that stye in blue.

a (C) lnformation about air farles (D) A flight on NationalAirways i

i
Would you like to exchange it
for a ditferent colo'? We also
t,ave it in black and brown. Cr
+a 2. What does the woman decide?
1

i
r,e can give you a refund.

(A) To take a different color coat (B) To get a refund :


LW) Ch, well. no. I really like

4
-
a
(C) To exchange the lining (D) To keep the coat just as it is !
lhe blue. l'll just get my money
back inslead.

lii-T5li
4 @
I

Gil

-
-
)
{
,a

(
Question Type 5 (
(
Type
Type
1
2
Who Questions
When Olrestions
frov,t Gr-resticns (
fypeS WhereQuestions (
4 ,7haQuestions
Type
Type 5 Houl (f,uestons
(
Type 6 i.4/hy Ouestions Howquestions often ask about the process, method or manner in which something (
Type 7 is done, the quantity, or the quality of something. You should therefore pay careful
Which Queslions
(
attention to adjectives and adverbs.
I
t&elg#' (Man) Have you noticed anything different? Don't you think the office seems :{
. In the conversation, the man
says that he has installed
(Woman)
rnuch nicer lately?
Now that you mention it, I guess everyone seems a lot more relaxed and less
t
aromatherapy oi1 spra.v-s, so ,(
any of responses (A) through easily upset. And I don't know what it is, but it seerns to smell different
(C) are appropriate. than it used to. (
(Man) Right, l've installed aromatherapy oil sprays in each corner of the office.
I use lemon oil in the morning for energy and lavender in the afternoon ,i
for relaxation. I
) How has the man improved the office envronment?
t
Correct answers: lncori"er:t answers: .l
ffi (A) By using aromathe'rapy oiis (D) By wearing lemon oil I
. Responses (r'J, (B), and (C) are (B) By installing aromatherapy oil sprays (E) Because he is more relaxed t
appropriate choices because
thel, a r"t".,o the fact at
(C) With aromathe+apy t
ttle price of the monitors rviil
,{
be decreased. R.esponse (D) is (Woman) We have ordered too many of these monitors. They just aren't selling as
incorrect because the woman
well as we expected. I don't know how we are going torget rd of them.
t
rejected the idea of gifts.
Response (E) does not match (Man) Why don't we put them on sale? Let's.ofler aZAok discount for two weeks t
th question t}lpe. and see if that helps. Or we could offer a free gift with them. t
(Woman) Let's try the discount. We don't have space to store any extra gifts at the
moment.
i
ffi
E4j*i;!*-e-&dla'd*&-*JJE;ffi
(
1. (M) I have no idea how to use ii) How are they gong to try to irnprove sales of monitors? (
this fax machine. Have you ever
used it? I can't work out which
Correci answers: lncorrect answers: (
way up to put the paper. (A) By offering a discount (D) By giving a free gift with each monitor
(W) Here, let me show you. (
(B) By reducing the price (E) Yes, they will improve sales.
First, you need to put the paper
face down in the tray. Then dial (C) By having a sale (
the number you want. You'll (
know the fax was sent if you
hear a long beep. (
(M) You make it look so easy.
t'

2. (M) Simon has gone on


1. How will the man know if his fax was sent? (
vacaton, but I really need to get (A) The woman will tell him. (B) He will hear a beeping noise..'' (
:

his signature on this document (C) He will not know. (D) l-le will put the paper face down.
before Thursday. Dc you know
I
,
I
where he went?
(V) l'm not sure where he is. 2. How will the man get Simon's signature?
I
I
but he said that f anything
urgent came up.he should
(A) He'll send hinn a fax. I
call this number.
(M) Great. I'll call him and get
(B) He cannot get the paper signed. I
(C) He'll call Smon, and then send the document. I
an address, then I can send him
(D) He'll wait until Simon comes back.
the document by courier service.
I
I
t
(
(
(
(
I
Quesiion Type

\Mhy Guesiicns Type


Type 2
1 l4lho Questions
lzVhen Questions

Type 3 l4lere Questions


lype 4 l4lhat Ouestions
Type 5 How Queslions
lrVhy questions are concerned with a cause or reason. Questions of this type can i4lhy Questir:ns
-rype 6
often be in the negative. You may find it heipful to listen for words such as
because, since, and due to.

(Man) What are you doing with those boxes? You've been sorting through them
. Responses (A)and (B)bo
for hours. Where did they come from?
answer "why" and give relevant
(Woman) These are from the storeroom. They are old accounting ledgers from the iuformation about the woman's
export office. I want to compare currenl profits with the profits we were reason for looking in the boxes.
making five years ago. lt looks like things were a lot better then. Response (C) does not answer

(Man) Really? Let me have a look.


"wlty", and (D) ans\^ers a
different question.

r) Why is the woman sorting through the boxes?


Cori'ect answers: lncorrect answers:
(A) She wants to check cornpany profits. (C) They are from the storaEe room,
(B) She is comparing past and (D) The eompany was stronger in
pi'esent profits. the past. ffi
. In the conversation we learn
that the r.rfce is suffering a
(Woman) Do you have any idea what has happened? The power is down. and nothing power outage. Therefore,
in the office is working. No one.can get any work done. responses (A) and (B) are bo
appropriate choices. Responses
(Man) There was some kind of leak in the basernent, and the generator (C) and (D) bo contain
short-circuited. They have been working on it since early this morning, infrrrmation which is not
but it seems to be more serious than they thought. mentioned in the conversation.
(Woman) Well, l'm leaving. l'm going to work at home. I need electricity to use my
computer, and some light would be nice.
ffi
ii) Why isn't the woman staying at the office? :#.*r.'.j-}".e,.ry

1 (M) | asked you to restock this


Correct answers: lncorrect answers: shelf witil Haopy Canoy dolis
(A) Because there is a power outage. (C) Because she quit her job. aboui three hours ago. but it is
still half empty. I don t want to
(B) Because she can't work without (D) Because she started work early have to ask you again.
electricity. this morning. (W) l've restocked it twice. but
we've already sold most of the
ciois I put out. This rs our most
popular tem at the moment.
-!UE rm:s p.- *".-.-" **- Everyone is buying these dolls
for Christmas.
1. Why is the shelf half empty? I (N4) OK, then l'll call the
i storeroom and ask them to
(A) The woman forgot to restock it. (B) There are no dolls in the storeroom. ,

I
send up some more.
(C) The dolls are selling rapidly. (D) The man needs to restock it himself. i 2. (lvl) Hey, can you go up to
i Jim's office? He asked me to
send you upr.
2. Why does Jim want to see the woman? (W) i wonder wiat he wants to
(A) He wants to meet her for lunch. lalk to me about. I can't thnk of

(B) He owes the woman some money. I


anything we need to discuss.
(M) He sald something about
(C) He wants to discuss an idea.,' discus-sing a new ldea for the
(D) He wants to call around three o'clock. advertisng campaign. He
doesn't like the current or)e.
rC
r
(
Quesfion Type 7 (
C
Type 1 lAlho Questicns
'lype 2 When Questions
Wohich G)uesiicr^rs (
ype 3 Where Questions (
Type 4 !4/hal Questions
Type 5 How Questions C
Type 6 l4lhy Questions Which questions ask about alternative choices. lt is not possible to answer these
C
lype 7 Wnici) Quesircns questions usrng yes or ,?o. You may find it helpful to listen for the conjunction or in
the conversation to alert you Io alternatives which may be relevant for choosing
(
the correct respons. t
,. t
#
. After considering e advantages
(Man) l've been thinking of getting a new desk, and l've narrowed it down to
t
these two in this catalog. They are both about the same size and price,
of the brown desk, e man says
so it's hard to choose between them. '(
that is the desk he wiil order.
We also learn that tire brortryr (Woman) I like the three cirawers in the brown one. The gray desk only has two. Also, t
desk has three drawers, making
both (A) and (B) possible
the brown one has a nice buiit-in pen holder, and the legs look a lot sturdier,
t
response.
(Man)
don't they?
Well, I think you've nrade up my mind for me. That's the one l'll order. t
t
Which desk is the man going to buy? t
*%.
Correct answers: lncorrect enswer,s:
t
i,7 (A) The brown one (C) The gray desk
" The woman u'ants someone (B) The desk with three drawers (D) He cannot decide. t
efcient and reliable. From e
man's description, we iearn that
e
Kenichi is the least able to do the
job; therefore, onlv responses
(Woman) V/ho cjo you think is more reliable, Hirotaka, Asako, or Kenichi? I need t
(A) and (B) are appropriate here. someone I can really rely on to help me with the next shipment. C
(Man) l've never had problems with any o them. But I know that Mr. lto in accounts
has complained that Kenichi is not very good at tracking down payments
t
ffi . -:r:aE!*5:;i!-&jia.@
Es from clients. He also tends to be late submitting papenruork. but he always (
1. (Nf) l'm entertaining an important
client and his wife next week. I
does it very thoroughiY. (
have no idea where to go. Last
(Woman) I need someone who can get things done on time. I guess I know who (
time, I took them to a classical not to choose.
concert, but they didn't seem C
to enjoy it much.
(W) I'C gc to a musical. How
ii) Which employee ls the woman NOT going to choose? (
abaul The Life of Mozan? Correct ansv/ers: Inco"rect answers: (
Thai's popular, or there's
Happy Days.
(A) Kenichi . (C) Hirotaka (
ll,l,) The Life ol Mozart sounos (B) The employee who subnnits work late (D) A.sako
(
too classical for their tastes. (E) Hirotaka or Asako
Guess we'll be seeing Happy
Days. t
2. (W) My long dstance
charges far too much. l'm
provicier
-kV-.trr.m:up. .". t
using PST, but I need io
(
1. Which musical willthe man take his clients to?
change. Can you reccmmend
anyone to me? What company (A) Happy Days . (B) trleither, they so{-rnd awful. t
do you use?
(M) I just changed from All (C) The Lie of Mozarf (D) He'il probably take tnem to a classical concert. t
Teleco to Teie Express. They t
only charge 10 cents a minute.
(W) Well, thats even more
2. Which long distance provider does the woman think is best lor her? I
than I pay. l'll just have to stick
with PST.
(A) Tele Express (B) Her current provider
(D) lt isn't mentioned.
t
(C) All Teleco
t
C

I-[D t
C
C

rt
-)
)
Sampe Tesi: PART 3
Choose the best answer to each question.
@
I

) 1. What has the man already done? 7. Where are the speakers?
) (A) Distributed materials (A) ln a department store
) (B) Sorted names (B) ln a supermarket
* (C) Prepared address labels (C) At an airport ,'
(D) Made photocopies (D) At a posl office
rt
-
Who will prepare the labels? 8. Which bag will the man check?
E
- (A) The woman (A) The black suitcase
E (B) The man and the woman (B) He'll only carry his computer.
E (C) The man
(D) The secretary
(C) His green bag
(D) The green bag and the black

a 3. When will the labels be ready?


suitcase

;
a (A) Tomorrow afternoon 9' How many items will the man carry on

a (B)
(C)
Before lunch time
By the end of the day
to the plane?
(A) One
(D) Around 2:00 in the afternoon (B) Two"
(C) Three
- (D) Four
t
- 4. Why did the man place a newspaper
) advertisement?
(A) He is looking for a new manager. 10. When did the woman join the company?
p
- (B) He is trying to sell something. (A) A few years ago

? (C) He is looking for a new job.


(D) The woman asked him to.
(B) Next week
(C) Yesterday. '

-b
(D) Two years ago

5. The last manager was probably what

b
- kind of person? 11. Who is the woman?

b
Ir
(A) Easy to get along
(B) Relaxed
with (A) A new manager
(B) A doctor
(C) Hardworking (C) The new fund manager
it (D) Tense and difficult to get long with, (D) The new accountant.

t
-)
a
I

. What is the man going to do? 12. What is the woman going to do?
(A) Place an ad in the newspaper (A) Have lunch with Ben Reilly
(B) Look at the rsums ., (B) Meet the rest of the staff
b
- (C) Keep his promises
(D) Talk to the new manager
(C) Talk to the manager
(D) Make an anncuncement
lr
b
b GEI
u
L.
b
b
t
?c
'


13. What is the man working on? 19. What is the problern?
I

(A) The August vacation schedule (A) The printer has run out of ink.
(B) The printer is getting too old'.

(B) A price list for the sales
(C) The,August sales rePort ' (C) The \/oman has lost a file.
(D) A questionnaire (D) The man has broken the Printer. ,
:tl
l
1 t,. When does the man have tci submit the
sales report?
20. When did the printer last break down?
(A) Tuesday
'l
(A) Tomorrow morning (B) Three times this week ,
(C) WecinesdaY,'' ,
(B) Today, before he goes'home
(D) Monday
(C) By August ,
(D) Tomorrow afternoon' ,.t
21. What do the two PeoPle think their -t
15. Why cjoes the man harre to finish his company should do? ,.!
:

work today? (A) Buy a new Printer "' ,.;


(A) The comPuters won't be working. (B) Replace the rePairman'
(C) lncrease the Printing budget
.t
tomorrow.
(D) tvlake rnore rePairs
:c
(B) The woman needs to read his rePort,
(c) He is taking a vacation tomorrow. ir
(D) He is going on a business trip .t
tomorrow.
22. How many jobs is the woman {
considering?
:r
1. Where is this conversation probably
(A) Two .
(B) Five
'il
:=
taking place? (C) One
(D) Three
(A) ln a hotel
(B) ln a Post office'
il,a
=
(C) ln a hosPital :\
(D) ln a school 23. What are the disadvantages of the first (
position?
(A) lt offers vacations and the chance

;a
r\
17. What must the woman do? to travel.
(A) Order a meal
(B) Write a check
(B) lt is only for one month.
(C) lt doesn't look interesting'
I'f
i

(C) Deliver a box


(D) Fill out a form
(D) lt doesrr't PaY verY well. ,
i t
I
t
4,
4, Which position will tne woman apply !
18. When will the Packages arrive? tor? t
(A) ln a few hours (A) Personnel manager
(B) Sometime tomorrow, (B) Neither Position
(C) Later todaY (C) Personal assistant !
(D) Probably next week (D) Professor I
t
(
I
\
a

(
I
25. How did the woman try to contact the 28. Why might the company be going out
man? of business?
(,A) tsy fax (A) Because of employee rumors
(B) With the budget (B) Due to poor sales
(C) By phone and email (C) Because of slow business
(D) By Monday (D) Due to higher manufacturinE costs,

26. What does the woman ask the man to 29. Why does the man think the company
do? is in a stable condition?
(A) Finish a project this weekend /" (A) Sales are strong.
(B) Begin making a budget (B) He likes his job.
(C) Take the weekend off (C) lt's the biggest in town.
(D) Work on the budget with Rogers (D) lt's nonsense.
lE

*
=
zt. When did the man expect to finish? 30. What is happening?

+ (A) By Monday morning (A) Employees are unhappy.


i
{a (B) By Monday afternoon (B) People are quitting.
*+ (C) By the middle of next week, (C) The company is losing money.
+ (D) The \ /oman wants a new job.
i:a' iD) ln a few hours
*
l
t+
E
*2
;
=
5
=
=

?
.

GI
ut

t
t
c
Trsnscripts: PART 3 t
I
Ouestq!g-l-!hrog!--3 refer to the fottowing 0uestions 10 throuqh 12 refer to the fotiowing
conversation.
t
conversation.
(M) These files have been photocopied and are (M) Excuse rne, but you don't look familiar' I don't t
rea,Cy to be distributed. All we need to do now
is think l've seen you before. Are you new here? t
put them in the envelopes and label theni' There's
(W) Yes, I am. l'm the new accountant' Yesterday
was my first day. I'll be meeting the rest of the
t
a big box of A4 envelcpes in the storeroom'
(W) Did yotr prepare the address labels yet? I stafi this afternoon. l'm feeling a iittle nervous'
t
know that you said you were going to take charge
,(
(M) Well, it's nice to meet you. l'm Ben Reilly' l've
of that.
.(
been here for two years, and don't worry, every-
one is easy to get along vrith.
(M) Not yet. I have to sorl the names, but it won't (
(W) That's good to hear.
take me long. They shcruld be ready before lunch' (
We'll be able to mail them this afidrnoon'
(
Questions 13 throuqh 15 refer to the fottowing :

It
Questions 4 throuqh 6 refer to the fottowing conversation
conversation. (W) How are you doing, Jake? You look really
(M) I posted that newspaper ad for the new busy.

manager's position just three days ago, and l've


(M) I need to submit the August sales repo by
already gotten twenty rsums' That's more than tomorrow afternoon. l've nearly finished, but
I was exPecting.
there are still a couple of pages to write' Perhaps
(W) How do they look? Are there any that look l'll just finish it ofi tomorrow morning. l'm getting
promising? I hope you'llfind someone a lot more kind of tired.
easy-going and relaxed than the last manager
(W) Um, you know, you might want to take eare
you hired. of it today, since the con'rputers will be down
(M) Well, I haven't read them yet. l'm planning on tomorrow.
me'
OSing tnat this afternoon. 1M) I forgot about that' l'm glad you reminded
I'd better finish before I head home.
(W) Better You than me.

Ouestions 7 throuqh 9 refer to the fotl'owing Questions 16 throuqh 1g refer to the foLtowing
Conversation. conversation.

(W) Sir, l'm afraid that l'm going to have to ask (M) Good afternoon. What can I do for you?
you to check-in one of your bags, please' New (W) l'd like to send this letter by standard mail'
policies allow only one carry-on on domestic Then, I need to send these packages. They are pad
flights. of a rush order, so I need them to arrive as soon
(M) Oh, well if it's absolutely necessary' This one as possible. What's the fastest way to mail them?
has all the documents I need to read on the flight,
(M) l'd recommend priority deiivery. Here' fill out
so l'll check the black suitcase. this order form and check the "priority delivery"
(W) Thank you. You can take the green bag and box. The packages should arrive sometlme
your laptop computer as carry on baggage' tomorrow.

l-Ef
j
t
t
t
a
a
) :-es'ticns 19 throuqh 21 refer to the foltowing 0uestions 25 throuqh 27 refer to the fottowing

t
)
!:. \e rSAt On.

,'," 3-. ic. The printer isn't working again. The


:a:'e' s coing through, but there is nothing on it.
conversation.
(W) l've been trying to contact you for ages. You
never seem to answer your phone or check your
".-rl :-1 n a new ink carlridge yesterday.
'tI} r,r : s ::e thrd time this week. lt wouldn't work
.1
ernail. Did you finish the budget projections?
(M) Not quite. l've finished the bulk of the work,

il ?rzc
,ir -,, li'
l,lcnday. Tuesday, or Wednesday either.
i:hey replace that piece of junk? lt's just
so they'll probably be ready by the middle of next
week.
_ --
-,',
-=--
-- -^^
-.v9 ^l
VlU. (W) Don't forget that Mr. Rogers needs some
!, =xac:iy. With all the money the company
:c-c: .epairing it. they could buy three new
preliminary/ figures by Monday morrring to present
at the meeting in the afternoon. Get them done
!l this weekend, all right?
t} t,r 'r':- i] teliing that to the rnanagement. (M) Ol(. I guess l'll be spending the weekend at
t the office.

t!) 0uestions 22 throuqh 24 refer to the fotl.owing


conversation,
0uestions 28 throuqh 30 refer to the fottowing
conversation.
t ,',
:,::- :3{
:a- : oecicje between these two jobs. They
c'erty interesting. One is for a personal
(W) l've heard a rumor that we mlght be going

# out of business. ls it true? Do you know anything

tt :s": s:a-:. Tne salary is not great, but they offer


j,: r*:={s vacation and travel opportunities. The
::-;- s ':' a personnel manager. lt pays more,
about it? ,Are we going to lose our jobs?
(M) That's nonsense. Sales have been increasing
for months now. No one is going to be laid off if
:-: :-:'s 3- v two weeks off a year.
# r,r ,', i ic ycu want time or money? sales are going up.

t -::-" : 6
lt seems (W) Yes, but operating costs have been going up
even faster. l've heard that the company hasn't
t
-^ ='^

{', 'ri c .eally rather have time to relax. broken even for months. We're running at a loss.
t t,r:-., 3-: e,e1.thing. l'll try for the personal (M) Gosh, I really had no idea.
t
t
t
tt
t
ffi
t,
I
t V le

|'
I

t t
t
I Elr o
a l3 olrE
t lI t vlBtc
8,9 0
i !l-
!t
?
t G
t
'lI
)
)
P [_R
Shorf
d Tolks
troteEies
This section of thre TOEIC'' includes short talks given by one speaker, usually
in the form of a news or business report, cornmercial or public service
advertisement, recorded phone message, or public announcement,
followed by questions about the talks. While you're listening, you should
keep looking at the questions, which will enable you to focus your listening
on specific information. The questic,ns typically ask about the main idea,
details, or inferences.

Tesi-tekng Tips
I Do not be misled by your general knowledge; you should only use the
information given in the talk.
,/ ln general, the questions are organized in the order in which the information
is given in the talk, so try to answer the question while listening to the
talk.
/ Before you hear the statements, read as many questions as you can.

Question Types
Type 1 Main ldea Questions
-
Type 2 Fact and Detail Questions
-
Type 3 lnference Questions
-
Type 4 Cause and Effect Questions
-

G[
fl
e
C
Question Type I f
f
Type 1 N4ain ldea Ouesttcrns lvic rn'"i idec ti *5i I ,J l-iS t
Type 2
Type 3
Fact and Detail Queslions
lnference Questions t
Type 4 Cause and Effect Questions
t
Look for key words or phrases that will help you figure out the main topic of the I
talk. Try to focus on things such as the purpose of the taik and the general theme
of the talk. Obviously, the maln idea will vary widely fron'l talk to talk.
I
I
Main idea questions often take the follcwing forms: t
.After a talk advertising a slimming aid What is this commercial about?
- ,l
.
Possibie answer: A product for losing weight
After a traffrc report talking about delays and traffic jams What happened?
t
- t
Possible answer: There h/as a traffic accident.
.After a public Se!'vce type announcement What is the purpose of the message?
- t
Possible answer: To warn people about pickpockets an the subwa,y system
,.II
"nEf .-iii}Sjii,!r." Guestions 'l through 3 refer to the followinE advertie!'nent. I
. lately
- recentl,v i, I
W: You may have already heard of Jesters, but haie you paid us a visit
. the auswer to Your needs
you with
tatety? We are the tocal answer to att your
lfood shopping needs. We .t
-providing
essentials
have everything you could Want, 'at[ under one roof. We closed recently
,I
. under one roof
-in one
3grand reopenng sale in '(
location due to a large fire, but r]ow we''e back with a t(
our new location. To celebrate our first week back in business, We are
t(
offering discounts of up to 50% on atl of our most popular grocery lines.
At our in-store bakery we're even offering a free birthday cake to everyone "(
Key Informotion
who has a birthdaY this week. ,(
-:

i 2.4 owe're the store where everyone goes home


The talk is describing one large Jesters - you know us.
store that selis groceries. taughing thanks to our everyday savlngs on the bran.ds Vou [ove. Come '(
3 find us on the Btuewater lnterstate just north of Fayetteville. :'(
This gives us information about
the event being advertised

4
t. What is being advertised?
(A) A supermarket' (B) The Bluewater lnterstate
(C) Birthday cakes (D) Groceries

. What is the purpose of this talk?


(A,) To talk about new Products
(B) To inform customers that the store has reopened'
(C) To offer special discounts
(D) To introduce the in-store bakery

3. Why was the store closed? I


(A) lt wasn't poPular. (B) The building was sold.
(C) lt was dmaged in aiirel (D) They didn't have enouEh statf.

r5-.il 8l7lil
@-
rEED
f
* E
*
f, rE
= Quesiion Type 2
)
) Fcct cnC Detcii Gluesticns Type
Type 2
,1 Main Idea Questons
Factand Detaii Ouestions
) Type 3 nference Questions
Type 4
) Cause and Etfect Questions

) For this type of question, you will need to focus on precise facts and details. Therefore, l

look for key words or phrases such as nurnbers, times, descriptions of a situation, and
- other words that will help you figure out the specific details of the short talk.
-
Detail questions often take the following forms:
. After a talk including the followinE sentence: "There will be heavy rainfall for
most of the day."

E .
- What will the weather be like? Possible answer: lt will rain all day.
rt After a talk including the following sentence: "The flight lands at 3:30, so we
expect them to arrive here about 2 hours later."
E - What time will they arrive? Possible answer: At around S:30
E . After a talk including the following sentence: "Medimind's handy alarm can be set

I' to help you remember to take your medication."


- What is the product? Possible answer: An alarm to remind peopte lo take
f medicine
I}
a Questions 1 through 3 refer,tg,the foliowing weather report.
"xrrlIFlilixs*
. brace yourself
- prepare
M: This is Dusty white coming to you live from the weather station here yourself for something
severe
bad or

in 'victorvilte. The mitd temperatures we have been enjoying in recent days . wind chill effect that
are finally over. Brace yourself for a ,big drop in temperature. The uhighs wind has c,n-the
hou cold the air
today wilt be around 3z degrees with tonight's '-[ows dropping to near feels
zero, and a swind chill of more than zo below. winter weather is coming
. bundle up
-weff
enough tc
keep u'arm
on very quickly this year as we are cexpecting our first major snowfafl
by tomorrow afternoon. A major storm moving slowty across the ptains
) has already brought five feet of snow to some areas not too far west of
here. TLocally, we are proiecting anywhere from three to five feet of snow Key trnforrnotion
)
in the next +8-lz hours. My advice is to brnd-le qp and bring in the animals. 1

Ttre speaker's location


- Stay warm and keep on watching your favorite weather channe[.
-f, The weatherwill change suddenly.
7
E t:
* 1. What will today's highest temperature be? '
The highest temperature will
I' r- (A) Around -20 degrees (B) From three to five degrees be 3e degrees/the lowest
P
(C) Around 32 degrees,
E =
t:
(D) From 48 to 72 degrees around zero.

T' 56

tr j,.

.1.

:
;:
2. What advice does
(A) Enjoy the snow
(C) Keep y'our radio
the reporter give?

on
(B) Bring your animals inside,
(D) Change the channel
Heaq snow is expected.

People should sta)' hdoof


- ?
i
,
3. How much snow does the reporter expect in this area?
-IT
(A) Three to five feet ,. (B) Close to zero
I' I
t (C) 48 lo 72 feel (D) 20 feet
4 z
t
j!

7
GE
,

-
-
-
)
)
rl
'l
I
Qesfion Type 3 (
Type 1 Marn ldea Q"restiors
t'

; ,l';;'J:
f--+-^,'/--,'^
;*-;- ti-r. it)f-\tir,.-.4'ir,^.p-ti i\
I
Type 2 Fact and Detail Questions
rJ '+ qi I \-" i I.-J
I
;Yi-rr 3 l'rl!Eiar:la.e Ouesliols
Type 4 Cause and Effect Ouestions
I
lnference questions checl.i your ability to draw a conclusion based on the facis and
I
cjetails that are provided in the shorl talk. Although the answer is not stated explicitly I
in the talk, it will provide you witlr enough information to choose the correct answer. I
As in rnain iciea questions and detail questlons, you should look for key words or
phrases that will help you to choose the correct answer by drawing a logical con-
t
ctusion.
I
lnference questions and their answers often take some of the following forms: C
' After a talk including the following sentence: "She doesn't live iri the apartment e
any more." I
- Where did the woman used to /iye? Possible answer: ln an apartment ,

' After a talk including the foilowing sentence: "Rarely do I pass the tennis court
and not see him out there playing." I
- How often does the man play tennis? Possible answer: He plays frequenily. I
T
rEY EXPRE''ION' Questlsrs 1 thrcugh 3 refer to the follorrving phone message.
" retroactive
-taking
effect
I
from a date in the past
. debitcard-akindof
W: Mr. Blanchard, this is Cindy Gerber at Capitat ,Coverage. We[[, I,ve got
t
ATI{ card some answers to a couple of your questions, but not att of them. First
of a[[, your'insurance s Jetroactve to the day you apptied for it, so your
t
foot injury is covered. Second, yes, ,yotr may make your payments at e
our office, though we prefer that you mail them in. lf you do pay us e
Key ln$ernr'zicin directly, you must do so by check or cred,it card. we don't take cash or t
1.2 debit cards here. 'As for your other iriqulries, r'[ have to do some C
These words are clues to
line of w-ork.
Cindfs checking, so I will get back to you as soon as I can. please don't hesitt
to ca[[ me during office hours if you have questions about any of this
t
2 C
information. 06 you can leave a recorded message after 6:oo p.m. Take
The insurance takes effect
from the date of application.
(
care.
C
The companl, does not reallv
C
want clieits to pay directly at j
" lVhere does Cindy work?
Gerber
t
ihe ofce.
(A) At a public information desk
i
(C) At a credit card company
(B) At an insurance agency.
(D) At the tetephone company
t
Cindy is going to prode
additionai inforrnation to ihe t
customer later. l. What has M. Blanchard previously inquired about?
I t
(A) How helmaypayhis
(C) Where Cindy Gerber
bili,
w,orks
(B) Whattop.rton his injury
(D) lVhen he will be calied back
t

3. What time does the office probably close? I
(A) Only on weekends (B) About 5:00 p.m.
Ic, rTiielll
ir"k#
(C) 6:00 p.m. (D) During office hours t
\-;@
t
IETD t
t
t
C
C

Quesfion Type 4
-- 1' ^
!-. L=n -'i' ,,t!--1^r'a^
t :.;-.t
l,-!'\-\-i
I \ LA 'r" '-j'-/r+\lii v' : i .r
)ll\
I i!, Type 1 Main dea Questions
Type 2 Fact aqd Delail Olrest'ons
Type 3 Inference Questions
-y'pe + C..,,,: a.J r fec' J,+ . . -

Cause and effect questons look at either an evenrt or an action, and either the I

reason for it happening (the cause), or the consequences which it has already had
I

or mght have in the future (effect). For this type of question, you may find it helpful
to listen for expressions such as because (of), due to, owing to, as a result of, and
thanks fo in order to focus on cause. However, these expressions may not always
be used.

Cause and effect questions often take the following forms:


. After a talk including the following sentence: "There is heavy traffic on Highway
32 owing to a ten-car pile up."
- Why is traffic heavy on the highway? Possible answer: Because of a car accident
. After a talk including the following sentence: "Hurricane lichael is expected to
hit the coast of Florida later this evening. There is a high possibility of flooding."
- What may happen because of the hurricane? Possible answer: Floods

Questions 1 through 3 refer to the tollowing traffic report- (EY EXPRE''ION'


. at the scene at the locatior
-
fu1: Good evening. You are listening to Radio Fr. Those of you headed into . flammable easy to burn
-
Liversmead on 'Highway z are in for some long delays.20wing to a cotlision
between an oil tanker and a bus, traffic is backed up to the Silverbridge
Intersection. Emergency vehicles are at the scei-e, but due to the :flammabte
nature of the oi[, they are proceeding very stowty. It is expected to take about Key lr*ermction
5 hours to safety clear up the h:rea. The accident occurred at 4:3o this morning
Gives tire location of e inci-
when the 'driver of the tanker dropped her ce[[ phone. She looked down to dent
pick it up and inadvertently veered into the opposite [ane. Luckily, the bus had
*. 2

i: no passengers. Neither driver was injured. You might want to ca[[ the office and Explais e current situation
+
!
let them know you'll be late, Hands-free, of course. We don't want any more
accidents. Pro'r'ides details and possible
problems

Tells hou,the ir-rcident occurred


What has caused delays on Highway 2?
(A) Animals on the road (B) A collision between a car and a tanker
(C) A broken traffic light (D) An accident involving a bus,

Why is it taking so iong to clear up the accident?


(A) There is a danger of fire;' (B) There are no emergency vehicles available.
(C) The road is slippery. (D) lt is too dark.

How did,J" u..,0"* happen?


(A) A bus overturned. (B) The tanker driver was distracted by her cell phone.
(C) The cars skidded on ice. (D) The vehicles were speeding.

GE
Surnp[e Tesi: tAkT 4
Choose the best answer to each question.

1. What does the speaker do for a living? 6. What benefits has yoEa given him?
(A) She is a scientist who studies, (A) lt has given him greater flexibility
weather conditrons. and better stress managernent.
(B) She is a weather reporter, (B) lt has given him greater flexibility
(C) She is unemolcyed. and made liim thinner.
(D) She is responsible for organizing (C) lt has mentally drained him and
Dartmoor. given him more fiexible muscles.
(D) lt has helped him become a pei'sonal
trainer.
2. How long has the speaker been
measuring precipitation ?
(A) All day
(B) For about 5 years
7. What is the purpose of this taik?

(C) Since childhood (A) To recruit consultants with a


(D) From yesierday morning knowiedge of a foreign language
(B) To pronnote overseas investment
(C) To find new clients hoping to invest
3. What is a possibie consequence of overseas
some of the change she is noticing? (D) To talk about the benefits of knowing
(A) Cooler temperatures a second language
(B) Droughts
(C) Flooding
8. What does the man's conrpany do?
(D) Rainfall
(A) Arrange tours in the Middle East
and Asia
(B) Liaise between American companies
4. Why dicl the speaker take up yoga? and overseas companies -
(A) He was interested in a career (C) Froduce books on business etiquette
change. (D) Deveiop special tours for business
(B) He wanted to avoid injury. traveiers
(C) He was interested in meditation.
(D) He had always wanted to learn yoga.
9. V/hat kind of person do you probably
need to be io work for this company?
5. What was causing the speaker's (A) Adventurous and outgoing
injuries? (B) Diplomatic and flexible
(4.) Excessive soccer practlce {C) Changeabie and aggressive
(B) Contoried positions (D) Resenreci and flexb,le
(C) A lack of practice last season
(D) Stress" t

TI
10. What is the topic of this talk? 15. How many members are there on the
(A) The convenience of travel these town council?
days (A) 11
(B) The consequences of tourism. (B) 12 .
(c) The beaches of the Mediterranean (c) 13
(D) The ruins of Petra (D) We do not know.

11. How many examples does the speaker


give to support her argument? 1. What is the purpose of this
(A) 1 announcement?
(B) 2 (A) To inforrn passengers of their flight
(c) 3 nurnber
(D) 4 (B) To inform passengers of a
cancellation
(C) To inform passengers of a delay.
12. Which of the following is NOT mentioned (D) To inform passengers of an accident
as being damaged by tourism?
(A) The ruins of Petra
(B) The Mediterranean sea 17. Who should report to the ticket counter?
(C) The Pyramids, (A) All flight FE303 passengers
(D) The Alps (B) All passenEers traveling to New York
(C) All flight FE303 passengers whose
final destination is New York
(D) All flight FE303 passengers
13. What is the purpose of the speaker's
transferring to other flights in lrJew,
speech?
York
(A) To announce his retirement and
name his replacement
(B) To reminisce about his life 18. Who may use the VIP lounge on this
(C) To talk about his grandchildren occasion?
(D) To ask people to make a donation (A) All Foreign Airlines passengers
to Margaret Withers (B) All flight FE303 passengers .

*i
(C) Only VlPs on the flight
(D) All visitors to the airport
i tt. How long has the speaker been the
town council chairperson?
(A) 10 years
(B) A decade
(C) 20 !e?s;
(D) Less than a year

GU
IF
5-t

i;

19. What can be said about Albertus 2/*. How did the speaker become president?
Grimvich? (A) She wanted to be President.
(A) He produces about three movies (B) She prob,ably paid a lot of money'
every year" (C) People voted for her. -
(B) He is not very successful. (D) She used her vote in her mid-twenties.
(C) He sacrifices quality for quantity.
(D) He is not very well known.
25. What can be inferred about the speaker?
20. What is true about Albertus Grimvich's (A) He is a movie star.
career? (B) He is a retired stock broker'.'.
(C) He is a writer.
(A) He used to be a company director.
(D) He is an investment banke!'.
(B) He used to struggle to find financial
backing.
(C) He used to be a door-to-door 2. What three things made the speaker
salesman. successful?
(D) lt does not say.
(A) Eavesdropping, investments, and
money
21. Which of the following statements is (B) Hard work, resolve, and chance-"
NOT true? (C) Fleading the right books, luck, and
hard work
(A) Critics generally do not like
(D) EAort, talent, and luck
Albertus Grimvich's movies''
(B) Albertus Grimvich is from Albania"
(C) Albertus Grimvich released three 2?. What does the speaker h.elieve about
films in 2005. luck?
(D) Alberius Grimvich's rise to fame
(A) Luck is not easY to find.
was fast,
(B) Talented people don't need luck'
(C) Everyone needs a little luck.
(D) Luck is dumb.
22. Who is the speaker probably talking to?
(A) Politicians
(B) High school students
(C) Flome makers
(D) University students ,

23. What is the purpose of this speech?


(A) To ask people to vote tr ner
(B) To encourage young people to vote
(C) To complain about her job
(D) To discuss politics in other countries

I t rr?r
a
rl
II
E@
- @
* 28. Who is the presentation probably
) aimed at?
i

) (A) Computer programmers


l

) (B) Businesses wanting to improve


their computer security
-
4.

(C) Businesses interested in science


(D) Businesses related to national
security

{ 29. Why is cryptography important for

t businesses?

t (A) They need it to ensure transactions


are secure.
(B) They need to be able to send
I} secret messages to other companies.
t (C) lt is not imporlant for businesses
IT because they can use the lnternet
nstead.
. (D) lt can protect national security.
I
!.
?
I

a
30. Which ofthe following statements is
NOT correct?
(A) The speaker expects everyone to
l
?
already know about cryptography.'
(B) Cryptography is the art of secret
communication.

u
-
,
(C) Cryptography used to be used
mainly for national and military
security.

?
?
(D) Cryptography is growing in
importance in the 21.icentury.

l
lr.
-
lrt
lr.
l'
?
I

-h
[t
l'ta
GEI
,
b
,
?
7
r-{

'l
(
T " ; -1 . l*-l-
l1"r | I
4
lrffn5c!-lp[s: {
(
Questions 1 throuqh 3 refer to the fottowing tatk. countries open to overseas investors, this has I
(W) I have always been interested in the environment. become a growing rreed. Despite political tensions I
\{hen I was a child, I used to collect rain water in in A,sia and the MiCdle East, I am receiving an (
overuhelming number of requests for briefings
the garden and measure how much it had rained"
I even used to make chafis of how much rain on the cultural and business etiouee in the various
I
I
I

had collected. I doubt that my me,asurements countries n these reEions. For this reason, I am
were very accurate, but I used to enjoy it. I still looking to expand rn) team of experts, Ol course,
while I do not want to have to turn away potential
I
measure rainfal{. However, nowadays I get paid
for it because I work as a meteorologist for an clients, it is of the utmost importance that all our I
environmental organization. I am responsible for consultants, whether they are based in the United I
analyzing precipitation in the Dartmoor region of States, or are based in-country with the client, must
be completely fluent in the language of the country
I
the Uniied Kingdom. I anal'yze average monthly
rainfall and compare this to the prevlous year's they choose to represent. They must also be able
I
rainfall. I have been seeing an overall drop in to deal with the difficult challenges of liaising I
average precipitation ove 1" last {ive years. between the ciient and their intended business
interest. Travei is a corrrmon feature of this job,
I
Although the reduction is currently very slight, it is
significant and could lead tc a serious drought often at the last minute, and more often than not
I
over time. I believe that people should be made the reality does not rnatch the glamorous image I
aware of this kind of environmental change. of an airline advertisement. lf you feel you are up
to the job, application packages are available at
I
0uestionl/+ throuqh refer to the fottowing tatk. the back of the room.
I
(M)As a professional soccer player, it is essential
I
for me to keep rny body in tip top condition.
0uestions 10 throuqh 12 refer to the fottowing I
However, last season I found that I was getting a
taLk.
(W) We take it for granted these day,s that we
I
lot of injuries which, although not serious, were
preventing me from playing my best. Several have the right 1o go just about anywhere we want t
months aso; m! personal ti'ainer suggested taking to in the world" lf there is an airplane, or a boat, or I
up yoga. At first, I really wasn't keen on the idea someone we can pay to take us, then i,ve wili go
e
because I had images of lots of people in contorted
positions, and I didn't see how it would help me
there, no matter how far or remote the place is.
However, have you ever slopped to think how t
avoid injury. Anyway, I gave it a try, and it harmful this is to the places we visii? Well, it is C
immedialely improved my game. My muscles are harmful. Tourisrn is destroying many of the beautiful
C
much more flexible, and more surprisingly, it has places so many of us dream of visiting. Let me
give you some examples. Did you know that the C
helped me deal with the stresses of a professional
match. I have realized that a lot of my injuries beaches of the Mediterranean have over 100 million (
were a result of stress. Soccer is mentally and visitors every year, but that all these visitors have
C
rnade the Mediterranean the dirliest sea in the
physically draining. The meditation techniques I
am learning in yoga help me calm down after a world? Shocking, isn't it? And the ruins of Petra in I
game, instead of feeling stressed and burnt out. iordan are in danqer of being destroyed by the t
thousands of tou,rists that go there every day!
a
Ouestions 7 throuqh 9 refer to the fottowing tatk. The rurns are made oi a soft stone, eroded by the
fcotsteps of each visitor. Even hiking in the Alps
(M) I have been working as a consultant for ol,er
tweniy years, providing assistance to companies
can cause dan.rage to the delicate ecosystern of I
the m!uniarns, kriiing flora and fauna. So belore
who find themselves doing business in countries
you se1 out to see the wonders of the rryorld, ask
where they have no knowledge or understanding
yourseif, "ls it really wcrth t'1"
of the language or culture. As nrore and more

t
t
lo C
C
C
C
C
I
a
,l
a
-)
e
)
ouestions 13
speech'
throuq refer to the

(M) When I was first invited to become


foLLowing Questions 19 throuqh 21 refer to the fottowing tatk.
(M) lnternational box office figures for 20115 have
just been released, and yet again one director
the
) chairperson of the Greenport town council, I rather stands out above all the others. Albertus
doubted my own ability to do justice to ihe posrtion. Grimvich is one of the most prolific directors of
Littie did I imagine that I would hold tlre position our times, but in his case, quantity certainly doesn't
{ for two whole decades. However, I feel that it is seem to harm quality. Although he reieased a total
{ now time to hand the post over to someone of three movies last year, as in the preceding
younger, and I don't think we could have made a three years, all of them were both critical and box

;l better choice. I am certain that Margaret Withers,


who has lived in Greenport all he:'life, will dc a
office successes. What I think is most remarkable
is the rapid success of this Albanian film director.

,t
very good job as the new chairperson. She was
chosen in what was the first ever unanimous
decision by the town council. Let's hope that this
Jusi a few years ago he confessed to knocking
on his neighbors' doors begging for money to
develop his projects. Nowaciays, of course, major
-l is a sign that she will help maintain peace and businesses knock on his door. asking to be
harmony among the eleven other members of the allowed to sponsor his fitrms, knowing that being
council. I myself will be withdrawing completely associated with any work of his will bring great

at from local politics in order to spend more time


working on my long-neglected garden and playing
financial benefits. With this kind of backing, it is
no wonder that he is able to produce such great
with my grandchildren. Margaret, i wish you the movies.
very best of luck, and congratulations on your

4, new post. I hope you enjoy it as much as I did. Ouestions 22 throuqh 24 refer to the fottowing
speech.
Ouestions 1 throueh 18 refer to the fotl.owing (W)Although I am the first female president of this
announcement. nation, rou might be surprised to know that I wasn't
- r$)A:'tention please, attention. All passengers for at all interested in politics wlren I was younger.
flight FE303 bound for New York, due to depart at Just like many of you here today, when I too was
13:35. we regret to inform you of a change to this a university student, I thought that politicians were
flight. Due to security reasons, this flight will no just a bunch of old men doing things to please
longer be departing ai 13:35. Please listen for themselves, not io serve the people. l'm ashamed
{
t further announcements regarding the new depafture
time. We are very sorry for the inconvenience this
to say I didn't even use ,"ny vote until I was in my
mid-twenties. I regret that now, and I want to make
) may cause passengers. A new gate number for sure that you don't make the same mistake.
boarding wili be posted as soon as we are able to Hundreds and hundreds of people all over the
, ccnfirm deparlure iime. Again, for security reasons, world have lost, and continue to lose their lives in
flight FE303 will be delayed until further notice. order to secure the right to vote in fair eLctions in
{ Any passengers who are scheduled to take transfer their countries" But here in our country, thousands rVror 16
flights upon arrival in New York, please make of people just ignore their own right to vote. Then
+,
4l your way to the Foreign Eastern Airlines ticket
counter located in the arrivals lounge on the first
those same people will turn around and complain
about their local politicians, they complain about the
! floor'. They wiil be able to assist you in making
arrangements in the event that you will be unable
governrnent. Well, l'm not presiCent just because
I want to be. i'm here because some people voted
IC
L--
E
t--
r+t to make your connecting flight. ln the meantime,
lo
t,-

! Foreign Eastern Airlines invites all boarding pass


for me. lf you don't Iike this government, you are
the only ones with the power p make a change. r;i
3

7) holders for flight FE303 to visit the VtP lounge


where we will be serving a variety of cold drinks
And you know how to do thai. bon t you?
i-
c

A
- and snacks to passengers.

h
I

-D
F
-

b
b
?
ffi- 0uestions ZE_thguqh-Z? refer to the fotlowing
l Ouestions 28 throu,qh 30 refer to the fottowing
report. tatk.
(l) I am often asl.red about ihe secret of rny (W) ln today's lecture, l d like to focus your attention
success, and I have tc reply that, well, there is no on cryptoEraphy', I know that this is something
secret. lnvestments are not hidden, and anyone that most of you may not be familiar with, but
can make them. l'm not sure exactly what you chances are it is already used at some level within
want me to say' when you ask me, "So wl'lat's your o\ryn business. Cryptography is, quite simply,
your secret, John?" The biographies and the art of secret communication. You may think
autobiographies of numerous successful people this sounds rathei'old fashioned, but it is in fact of
are out there for everyone to read, as is my own greater and greater relevance in the 21"'ceniury.
autobiography which was published after my It used to be something used mainly for military
retirement last year. All I can say for sure is that I purposes and national security. But nowadays it
got where I am today through n']y own hard work, is imporlant for protecting the privacy of individuals.
determinaiion, and a little luck" I cio believe that I mean this in terms of online business transactions,
no matter how much talent a person may have e-banking. and any time you need to transfer
and no matter how hard he or she r,vorks, it is likely personal information through a computer. We all
to come to nothing without a little bit of dumb maintain large databases of customer details, of
luck. lt might be something as simple as being in our own transactions, and in fact everything is
the right place at the right time, reading the right stored in a computer somewhere. Strong
newspaper article and spotting an investment cryptography is required in order to guarantee
oppoftunity. My first lucky break came as a result security every time a transaction is made online
of a conversation I overheard. While two of my in a world where e-commerce is becoming more
rivals were busy arguing over who was going to common. Using a crirptograph, which is, of course,
make the pitch for their new concept, I noted not viewable by the cornputer user, informaticn is
dolvn some of the names they mentioned and scrambled so that it can pas-s to its rJestination
went directly to the people myself. Then I presented unseen by others. This is especially mpofiant to
my own ideas, beating them to it. protect credil carcj and bank account numbers, or
to prevent the leakage of secret information.

J
t
t


t
T
t
-ED f
f
J
J

q
t
)
/
f,
?
v
vl ii t: r iti r'".
i,
7 i' i.".
.,_i r
.. ."...1

.-t 1,.
i:
lttt ,

la
E
H The Reading'Comprehension Section of the TOEIC' consists of three

f-
F"
parts:lncomplete Sentences, lncomplete Texts, and Reading Compr:efrnJlorn.,.j
There are a total of one hundred questions. All the information necessary
to answer the questions is printed in your text booklet. You ill hav sevnty- :r,
t five minutes to complete the entire Reading Section of the exam. You may ,.

F , dlvde the time.between the sectiorn,ln any manne-fyou choose, ,.,, ,1,-.,,,...,.,,:,
EI

:r.:. I .i,:"::r:':r :.:l:i:.r . - i.: -.- ..,.1,..5.:...,1,,,,,i1j!l


,:
':t.:.,i,,:i

,, ,, .,: ,:,:..ii
) ,:,) r i,,:,ir:..'t', ,ft,r:' ,1..: ,t.:r:i,i"_i.,'
?,
..,-
.:' :.- '.. ::_ r-i'.::: :::r :rt.j
:

la i .. : , . l-,.; _-, : , ,.;, . t',; ; i:. .

?
7
7
V
b
l
l tl

E
..
:::l:ii ::r- i'

l,

t
b
E
F
F
F
V
rt
I)
D

)
,
)
"?l Incomplet
)
aa
I)
$i entences
I)
trotegies
T i-
This section of the TOEIC6 typically checks the scope of your vocabulary
I knowledge, along with your ability to make correct use of words and phrases.
t When choosing the answer, you should pay close attention to grammatical
T points such as parts of speech, tenses, agreement, positions of frequency
T adverbs, etc. Note also that the words around the rnissing word can be
T useful clues for the answer. Pay close attention to the type of word you are
asked to find. lf the question asks you to find a noun, Iook only for nouns;
E disregard any verbs, adverbs, adjectives, etc. in the selection list.
E
!
T Test-toking Tips
E / Determine whether the question is about vocabulary or about grammar.
E { ll it is a vocabulary question, think of the meaning of the whole sentence.
E / lf it is a Erammar question, determine the part of speech needed for the
E blank by taking a close look at the surrounding elements.
E ,/ Remember that quite a lot of English words look and sound smilar,
E sometimes even the same, even though the meaning is ditfereni.
I
I
E Question Types
E Type 1 Vocabulary Questions Type 2 Grammar Questions
E . Verbs - " Verbs
-
. Nouns
h . Modifiers
" Auxiliary Verbs
. Subject-verb Agreement
h . Conjunctions n Gerunds and lnfinitives
h . Prepositions * Nouns and Pronouns
h " Conjunctions
* Comparatives and Superlatives
T * Negation
T t
;r
E
n
E
n GEI
;r
;
!
)

C
C
Question Type I C
''\.li{r' C
1',/oe

Type
1
2
\ocabuiary Ouesirons

Grarnmar Questions
V C:CO i:) l_r iC) ['ii L i_t._Si i O il S

I
C
C
Though verbs and ncuns are different classes of words, sometmes they may, look

or sound similar, for example, the verb present, which means to give, and the noun
present, which means a gift. Sometimes a verb and a noun may look or sound
c
exactly the same, as n the case of ride. Ride is a verb which means to get in or C
on a arge vhicle; however, the noun ride usually means an attraction at an
amusement park. Beiow is a list r:f easily confused verbs:
c

adapt
- adopt require ffect effect C
consign -
aci:quire
-lie
- comprise
^ffi
\&JdF assiEn cornpose lay
-Ao'rro, -
. The wor<j a;flecf in answer
choice (A) is a verb meaning
tend
- rise precede proceed
- protect
- protest ,: !
to haue cn indluence. and is raise
- remove
- mave persecute
- prosecute ,9:
=,
G
appropriate here. However,
the wod efect in choice (C) is t
E
!
a noun meaning aninJluenceor
the power to produce a result, i) lnflation ------- the buying power.of the dollar.
i:
7-.
!
ard cannot be the right choice.
Responses (B) and (D) are
(A) affects (B) deletes

f,
:
C
both wrong rvord choices. (C) effects (D) completes C
C
C
t
E#qr.rm:ups-- .
C

'
1. We will have to ------- a new marketing strategy to sell that product
overseas.
e
(A) adept (B) adopt

i
i (C) adapt (D) edict

2. Our legal department will aggressively ------- any copyright vioiations.
(A) persecute (B) process
(C) prosecute (D) produce
C
As of next week, all workers will be ------- to wear hard hats urhile
operating the forklifts. I
(A) sequestered (B) requited I
(C) acquired (D) required .
G
;
!
;
;
ia.relc14-p
FiliEElFfqT-
E\igcEF
c
GT IT


;
C
G
aI
a
!l
T
!
*
'!
I
i
-
f, Type
Type
1
2
Vocabulary Ouestions
Gramnrar Quesllons
)
)
)
I A common problem when choosing the correct noun is the confusion caused by
similar prefixes and suffixes. Words that end in -ment don't necessarily have the
-I same or similar rneanings. The sarne is true with endings such as -ate, -ish, -ise/-ize,

E eic. lt is important to pay a,ttention to the root word, not the attachment. Below is
a list of easily confused nouns:
-D
rt aid
- aide * consul
- council moral
- morale
rf alley
- ally corporation
- cooperation neighbor
- neighborhood

E assay
- essay crown clown
- dessert principal
- principle
@
a capital
-
complement
capitol

-
dese7
compliment hall
-
-
hole
trail
- trial
. Response (A) complcint means

f a stalcment that something is


urong or not good enough.
E Answers (B) and (C) do not

sq i) His only ------- about his job is that he has to work on Saturdays.
(A) complaint (B) complement
make sense here since they bo
express positive concepts.
Answer (D) is a wrong rvord
choice - occomplishment mean

a (C) compliment (D) accomplishment achietement.

-
-
-)
!Ua.r:u*--ups*
- 1. AII ------- are asked to show up by"t0:00 a.m.
- (A) personnel (B) personnels
- (C) personalities (D) personal
-
2. l'm afraid we'll have to cancel the new project. We can't raise enough
-
(A) capital (B) captain
E
- (C) capitol (D) capon
f, 3. Under the new contract, everyone will get a S.k -------
f (A) praise (B) rise
(C) access (D) rise

-

6Ir|'r- Yi'
--@ i

GU

t
-fl
f,
Type 'l Vocabulary Ouesticns
Type 2 Grarxmar Ouestions

Choosing the correct modifier can sometimes be confusing, An important thing to


consider is whether the word to be modified rs counfa ble or uncauntable. Below is
a rist of mociifiers:

. adjectives to be ulsed with countable nouns:


- many, a few, few, the fewest, more, a number of , a lot of, more
rflry%*
1.-J*4;
. adjectives to be used with uncountable nouns:
. Information is uncountable -much, a great deal of, a littie, little,less, the le'ast, a lot of, more
(i.e., we cannot say, "one . adjectives tc be used with singular countable nouns:
information." "several
informaiions," etc.) so anothcr -each, every, either, neither, another
and euery do noi qualify as its
moCifiers. Responses (B) fartler
and lC) further are similar in
meaning, butfarrher almost i) For ------- informaton, call us at 1-800-354-1114. F

alwa,s relates to physical (A) another (B) faher !.


distanee. Therefore, (C) is
correct. (C) further (D) every
1:


I
!

.,

1 . Ch no! I don't have ------- time to prepare for the job interview.
(A) some (B) much
(C) very (D) many

2. I was ------- busy that I forgot to take my lunch break.


(A) very (B) much
(c) such (D) gc)

3. She spoke ------- firmly to him about his ogr job performance.
(A) most (B) quite-
tcl q'ibt (D) ltrle

ETIToTZIETiI
ffi-
EEf
,,
,t f

) Type 1 Vocabulary Quesilons


Type 2 Grammar Ouestions
)
)
)
1, Conjunctions are relationship words that logically connect elements in a sentence,
while coniunctive adverbs express the relationship between independent sentences.
conjunctions do not always have to come in the middle of a sentence; they can
-, come at the beginning of a sentence to show emphasis. Below is a brief list of con-
junctions and conjunctive adverbs:

a
-
rt
. Conjunctio ns:
than
and, but, for, nor, or, so, yet, as, because, if, provideC that,

E 'conjunctive adverbs: also, as a result, consequently, either, however, in r:r*'


4 fact, moreover, neither, neveiheless, therefore, thus
-66ff
'
q The clue is the presence of
nether in the initial position-
remember vyhat is compatible
E i) ltleither the cEo ------- the board of directors u'ith neither. Therefore, (C) is

a
,,
(A) and
(C) nor
(B) or
is opposed to our plan. correct. Pairs such as the fol-
lowing are also worth your
aention: either - or -, both -
(D) but
a
,,
end -, - and sitnilarly.

q \#*rrn-ups
- , 1. ------- your office switches to euickphone premiumplus, yor.r will get better
a I long distance rates.

(A)
Yet (B) For
(c) rf (D) ln fact

) 2. My boss was just selected as the new regional manager. his old
position is now open.
- (A) For (B) Yet
a (C) Thus (D) or
t
a 3. The new advertising slogan will be, ,,Beppos tastes good ------- a

a peanut butter should."


(A) just as (B) although
(C) because (D) but
-4

-
a
4

)
-f,
t
*F,t
'r
(

,(
1
Type
Type 2
Vocabulary Questlons
Grammar Ouestions
il

Prepositions, like conjunctions, help establish the relationship between elements of a


sentence. Below is a list of prepositions:
-l

in, at, of, by, for, beneath, because of, in spite of, considerinE, except, than,
t#*r^
qi"i$r# as, before
. Arswer (B) by is correct
because the blank space needs
a preposition denoting "means."
Answer (A) ot denotes i) Please have these documents sent out irnmediately ------- express nnail.
"locaiion" and ans*,ers (C)
(A) at (B) bv-,
toward and (D) along denote
"movement." (O) toward (D) along

W*rnr. up"s

1. ------- the bad weather, I was forced to reschedule the business


meeting in Thailand.
(A) Regarding (B) From
(C) Because " (D) Because of
\.,.,,.,
2. Do what you want, but ------- for me, I won't sign untl l've read the
entire contract.
(A) as- (B) because
(C) in the case (D) about

3. ------- for the long drive every morning, I really like my new job.
(A) Accept (B) Except
(C) Although (D) Not including

iqliiTil
@r@
EI

a
s Question Type 2
-) r:-:^/-i Ulf\^; ;ll--,r^rt-
,
i
.,,^,,
':r r
I iU,'\jli.-ii;)i
ri
!.
! -^\t.1
Li: i-\ r-.
Type 1 Vccabulary Questions
Type 2 Gram,.rar Ct!esirons
)
) dflY'e
) . Frx is the base form of the
f, Verbs express existence, action, or occurrence. They change their form depending verb. \Mhen e verb is in this
form, it is able to take the
on the subject, which is called number agreement between subject and verb. future modal urll. (A) is
- Additionally, verbs help identify whether an action has happened in the past, is incorect because it uses the
-inE form of t}e verb. The -irg
- happening now, or will happen in the future; this is called the fense of the verb.
fc-,rm of the verb cannot be

a i) Theodore will ------- the delivery truck after lunch.


paired with u.,ill. (B) is
incorrect because it is in the

4 past tense when the sentence

a
indicates a futue action. (D)
(A) fixing (B) fixed is incorrect because the verb
(c) fix (D) fixes is in the third person -s form.

-t
4 ii) I am ------- my supervisor with job interviews.
The -s fbrm cannot be paired
with i11.

a (A) help (B) will help Qe#S


a (C) helped (D) helping . The n'ord to fbcrrs on in this

a seDtence is am. Onl1, response


(D) helpinq can folloir om in
this sentence. None of the oer
; forms of help are possible with

s om. Here tre + -ing makes

a
the present continuous.

-
t Vdae"m-ups
1. Can you please ------- a message for me?
-)
(A) have taken (B) take
(C) taken (D) took
-4
a 2. All employees must
(A) parked (B) to park
the main building.

- (C) park - (D) have parked

- I

-
-

a eil

-
-)
J
r{
t(
(
(

,(
Type 1 Vocabulary Questions
fvpe 2 Gramixai OLtesiL.ns
.(
(

",{s:ta
ri,"!,i,i,,F
(
' The speaker's vacation is over. (
Therefore, it is necessar.y that
she return to work tomoort,. An important type of auxiliary verb is the modal auxiliary. Modals are words such (
Responses (B) and (C) are as could, will, should, mghL etc, and are used tc express such things as permission, (
inccrrect because mighr and
abitrity, and necessity. lt is important for the learner to note that sometimes changing
could suggest that the speaker (
has an option to either return the modal can drastcally affect the meaning of the sentence!
to u,ork or not return to wok. (
Answer ( is e correct ansu,er
(
because
*Jre modai mrst is used

to indicate necessi. or
i) Today is the last day of my vacation. I ------- go back to work tomorrow"
(
something one has to do. (D) (A) must (B) might
is ncorrect because it is in the (C) could (D) had (
past tense, and the sentence
refers to the future. (
ii) We ------- choose the dental insurance program or the $2,000 bonus, but (
EJ;eF not both.
. Answer (C) is e correct answer
I
(A) must (B) should
because the modai con indicates (
choice. (A) is incorrect because
(C) can (D) dicin't
musl indicates necessitv. I
(B) is incorrect because should
irdicates e better or suggested
I
course of action vdthin a group
of options. (D) is incorrect
becarse a past tense fornr is
not appropriate here.

dcrrtt-ups
1. ------- I show you some photos of my family?
(A) Must . (B) Would
(C) Shall (D) Have

2, The meeting is in one hour. ------- finish this report now!


(A) must' (B) ought
(c) can (D) misht

t"

Fltl.Tl
ffiEFFffiE
I

IE-k&
E'.:)

L-
I
+

Subjects and verbs are said lo agree when they match ln number; i.e., a singular
subject needs a singular verb, and a plural subject takes a plural verb. In particu-
lar, look for clues like the third person singular -s (e.9., She goes. He works.). @F
. (B) is e correct a-swerbecause
the vel giues agrees with the
Every Christmas she ------- money to charity. subject she (I give, She/Hellt
gives, We give, You gi'r,e, They
(A) Eive (B) gives give). (A) is incorrect because
(C) given (D) givirig e r,erb is not in agreement
the subject. Responses (C)
and (D) are incorrect because
ii) One of the lawyers ------- an accountant, too. of tense and lack of auxiliary
verbs.
(A) is (B) are
(C) am (D) to be
@
. The correct answer is (A). It is
important not to be distracted
by the word closest to e verb.
In tlris case, lawyers is plural,
so the tendenc, may be to use
e verb form are. However,
the sentence says "One of the
laityers..." For this reason,
(B) is incorrect. (C) is incorrect
because e verb om is
conjugated for e subject I.
(D) to be is simply the
infinitive form of the verb e
and not appropriate here.

Iff-sr-m:up-*."-*-- ,

1. All the workers in that ciivision ------- moving to a new office.

(A) is (B) am
(C) are (D) are going to

ia My boss ------- golf very well.


t

i
(A) playing (B) play
I
(C) can plays (D) plays
I

ro-T n-[i-l
dEE
CEI
rt
.C
I

Type 1 Vocabulary Questions C
Tvle 2 ,3,oa,,rnor Oilesi,ons
C
C
,(!
'
'*1*1'+
Gerunds, sornetimes called a nomnal present parliciple, are verbs used as subjects,
objects, cornplements and in oiher roles. For exampie in the sentence, "swimmng
,l'C
' (A) oduernse and (B) to
is good exercise," svvmmng s a gerund. whiie in the sentence, "He went swimming
aCuertse are incolrect because
after lunch," swinmng is a continuous form of the verb. :t
an innitive cannot be used to
modifi'a noun that follows it.
(D) is incorrect because nat is
lnfinitives are the base form of the verb preceded by the infinitive marker to. .t
adr ertised is not lhe strete
lnfinitives can be confusing because sometimes they omit the inflnitive marker n ,
itselfbut pioducts or goods. wrting or speaking, thouEh it remains implied
-{nswer (C.t is correct because
.
the gerurrd arilrrr!tg is used
to construct a noun phrase:
i) Her ------- strategy was the most srJccessful in the history of her company.
.C
adt,ertising straiegv. Noie that
in is case aduertising a-Iso acts (A) advertise (B) to advertise !
as an adjective modilt ing the
(C) advertising (D) advertised
;t
word "strategy."
i;
,.re&=*Ai
qL4.kJf ii) He will be asked ------- a presentation at next month's staff meeting. i;
. Allsrr,er {B) is correct because it
includes the innive marker
(A) grve (B) to give
tc
fo, r,hich is needed to estblish
a relationship between the
(c) will give (D) to givinE
;c
subiect and the action. (A) is Fr
incorrect because it iacks the
necessary infinitive marke. ic
(C) is incorreci because it
repeats ihe fulure indicatir-e
(Dl is inccrect because it
ic
'ill.
mixes the infinitive marker to c
rr'ith the c)nilnuous tense -ing. c
FC
Uy'arm-ups ic
iC
1. ------- is one office skill that l'rn not very good at. Fc
(A) To type (B) Typing
(C) Doing typing (D) Good rypist
?C
F;
2. I have to go to the donul factory ------- their inventory. [;
(A) checking (B) to check - F;
(C) to checking (D) will check tr

it
ir
Ef
f
!
!
;ela.-ql]_
F:EffiE
\e;L;.ili*ilr !
uz]I t
C
C
C
C

a
a
a
)
) Type 1 Vocabuiary Qestions
Type 2 Grammar Questions
) l

) ffi&,
) . This senterice needs a noun.
Arswe (B) is correct because
) Nouns are people, places, things, and ideas. Sometimes, writers and speakers ride ts a uor<i that is used as
) ind it awkward to repeat the same noun over and over again. In these cases, both a noun and a verb. ln e

i oronouns are used to take the place of nouns.


case rfthis sentence, rides are
the ahractions at an amusement

a, park. Because response ( is a

ril i) Our company sponsors nnany of the ------- at the new amusement park.
verb, it can't be preceded by an
article the. Response (C) riding

r' (A; rode (B) rides is a continuous verb, not a noun.


(D) is incorrect because ride is

tt (C) riding (D) ride singular and e sentenc-e needs


a plural noun.
1) i) Mom's Famous Cakes is a very well respected company. ------- was founded
@
!t in 1906 by Margaret Dennison. . Asu,er (D)
a (A) She (B) They
is the corect answer
because Mont3 Famous Cakes is

a, (C) Mom's Famous Cakes (D) Ir


the nare of a singular company.
Thus it takes e pronoun it. (A)

a
aD
is incorrect because She refers to
a female person, not a companli
named after a female person. (B)
is incorrect because the company
!D is a singular, not plural, noun.

a (C) is incorrect because after a


proper noun is presented, it is

a) usually replaced wifh a prohoun


in the follovring sentence to
,) prevent too much repetition of
the sane r.r,orc1s.

,
a, Worm-:p,s-----
,)
1. Mrs. Smythe is in charge of personnel. ------- does all of the hiring for
)
the company.
) (A) He (B) |

) (c) She - (D) it

a) 2. The advertising division is concerned about the new product. They think
a
a)
t
t
t
------- will not sell very well.
(A) them (B) that
rt i f
(C) they (D) t.

-=,

a,
AD
) :

a,

a
a =
.l

GI

,) .

)
-
-
f!
,F

're
C
:C
C
Type 1 Vocabulary Questions
T!'pe 2 Grammar CLresirons e
t

t
Conjunctions are w,)rds that connect clises within a single idea" Below is a list
.
t
SJEF of conjunctions: r'\
t
' Ans.'er (C) is the correci ansit,er
because the conjunction but . Coordinating conjunctions: and, but, for, nor, or, so, yet t
shows contrast. (A) is iricorrect
because ond is used to indicate
. Subordinating conjunctions: as, although, because, if, though, unless, when, t
simila or connected condidons.
(B) is incorrect because .so
indicaies a result or outcome,
while t
and the senience does not
C
specif.' anv outcome from
gefting a promotion. (D) is i)
! 'i'
to be pnomoted. I got a promotion, ------- my assistant
I
lnccrrect because or indicates
We were both hoping
did not.
':L!'
I
choice, or opons.
(A) and (B) so
I

@
. .{nsver (B) is the correct answer
(C) but r (D) or
I
because the conjunction so ii) My company is very busy in January, ------- I'lltake a vacation in February. a
indicates a result or outcome.
Taking a vacation in February
can be seen as the outcome of
(A) or (B) so' I
(C) but (D) however
being busy in January. (e) is I
incorrect because or indicates
choice, which e sentence does I
not specifli. Responses {C) and
(D) are incorrebt because they
I
both indicate contrast, which
is not shown in the sentence.
I
Furthermore. houeuer ts not a e
conjunction but a conjunctive
adverb. e
Wqrm.:ups . t
1. lforgot my credit card, ------- l'll have to pay with cash. t
(A) but (B) and (
(C) if (D) so , (
2. You should have enough space on that table, ------- if you don't, you
t
can use my desk as well.
I
(A) but, (B) SO
I
(C) or (D) furthermore I
'l . I .',',
t
t
I
I
I
I
I
EEf I
t
I
I
(
I
lf
f,
t
f,
)
Type 1 Vocabulary Questions
) Type 2 Grammar Ottestions

)
)
t l:-caratives contrast and rank two nouns. Superlatives
contrast and rank three
) :':'cre nouns.

- . Comparative forms include


ll adj. -erthan
adj. -rerthan
-j
rfi . S:perlative forms include
mare/less adj. than
the adj. -esf.
rll "
the adj.-iest
tl the most/teasf adj. ffi
' Responses ( and (B) are not
cornparative forms. (D) is
incorect because r/reoler is not
My new computer is far _____-_ a good word choice. (C) is the
than my old one. correct answer because the
(B) eood sentence is comparing two
;;;:, (D) greater
things.

{@
supervisor I've ever worked for. . Response (D) is the correct
aiswer because euer requires a
(B) better superlative with the denite
:-e betler (D) the best article fe. (A) is incorrect
because the superlative is not
preceded by rhe. Finally, (B)
and (C) are incorrect because
the sentence does not involve
a comparison between two
nouns.

Worm-ups
1. This new office is much _______
than my old office.
(A) nice (B) nicest
(C) the nicest (D) nicer.

rl 2. Don't save ------- work for last. Get started


on it early.
d (A) most difficutt (B) the most difficutt
tl (C) the more difficutt (D) mosfly difficuit
r!
,l
)l
,l
]f
)l
4

f
)
t
)
)
?
T
cl
F

il

,l

Type 1 Vocabulary Ouestions


Type 2 Grammar Quesiions

l"legation is the use of the negative, or saying no. Negations do not


always use a (
negatve word such as no or not.
I
The fcllowing adverbs are already negative in sense, so you should not (
ffi use
a negative form with them: never, rarely, hardly, barely, seldom, scarcely I
' (B-) is the correct answer beoause
hardly has a negative sense. (
( and (C) are not possible
because the word hardly can't
lf _'
(
| "----- hardly understand him because he spoke too quickly.
be used *ith a negative form.
(D) s incorrect because spofte (A) eouldn't (B) couid. I
is the past form. (C) can't (D) can I
ffi ) You ---- coming to the office Christmas party, are you?
(
. Answer (A) is the corect answer
I
because it matches the tag
question are gou? (B) is
(A)aren't (B) are I
(C) were
incorect because the tag
quesiion are gou? is a positive
(D) weren,t
I
form, so a negative form
should be used here. (C) is
I
incorrect because it is both a
positive form and past tense.
I
(D) is incorect because the I
tense is past and does not
maich ihe iag. I
I
(
t
C
\ffErm:-up**" (
1. I decided that ------- would be the better decision. C
(A) not go ' (B) ro gong (
(C) not going. (D) going not C

2. I warned him ------- release the statistics until next week. t


(A) not (B) don't C
(C) not to" (D) to C
t
t
t


i]Eltft
t
tsMdd
I

t
!
-D C
C
C
C
t
\.$n'lni t=
Ieci' l': ', i,-T- :
\1 \Jl
i l}Ji\d
,
t'vJl. l-.,4,5, i -\
Choose the word or phrase that best completes the sentence.

1. All attendees are advised not to ------- . All of the legal terms in this contract are
the subject of the meeting with anyone ------- my heaci.
else. (A) on
(A) discourse (B) under
(B) disclose, (C) over
(C) display (D) in front of
(D) discard '

7. Sarah was moved to the office ------- br


2. Call the repair person. The the window.
tearing the papers again. (A) companion
(A) coffee (B) compartment
(B) paper (C) cubicle
(C) copier (D) cutcle
(D) document

8. Please ------- all your business expenses


N4y wife and I ------- the company picnic from your monthly expense report.
last weekend. (A) deduct.
(A) were attending (B) deduce
(ts) attend (C) induct
rC) attended. (D) induce
iD) attending

9. My desk drawers are full of -------.


t,. The key to the restroom is on a chain (A) sdds and ends'
------- the wall in the lunchroom. (B) spic and spans
(A) over (C) do's and don'ts
(B) on, (D) ins and outs
(C) at
(D) in
10. We may as well ------- some coffee;we'li
be working on these reports all night.
5. Turn in your expense report by the 1B'h, (A) blew
------- you won't get any money back. (B) brew,
(A) if (0) stew
(B) although tb) oo
(C) or -
(D) nor

GEI
={
r
.' (
,(
i(
11" The, 69 me shift manager. I now 1. Did you really read the office i(
have eight people ------- me.
memo,
------- did you just throw it in the trash? f(
(4,) over
(B) under.
(A) but
(ts) hower,'er
fr
'l r
{C) between (C) therefore
(D) beside (D) or r
t
ir
E,

12. You could just forget the situation ------- 17. ------- coming into work today because I ET
I would fill out an accident repo just in am sick" Fr
case. (A) lam
-,

E,(
(,4) therefore (B) Iwill
(B) if (C) l'm not Fr
(C) and (D) ldidn't Ft
(D) but . Er
F

18. The toilets in the upstairs office are


Fr
13. Tomorrow, the company will ------- which
EI
much ------- than the ones in this office.
workers will be laid off. (A) clean r
(A) announce (B) cleaner . ET
(B) propose
(C) denounce
(C) cleanliness
(D) cleaned
fr
(D) deduce r
E(
19. I was angry I said to him, "l'm EI
1{-. ------- difficult things may be, you are busy. Get someone else to file your Er
lucky to have that job. papers!" Fr
(A) But (A) nevertheless
(B) So (B) yet
r
ET
(C) However (C) additionaliy
(D) Though (D) so - fr
E(
Er
t
15. Which do you like -------, the black or 20. Our office is easy to find. lt's -------
the brown leather briefcase? building in the city.
Ft
(A) good
Er
(B) the most
(A) the taller
(B) taller Ir
Ir

(C) the better (C) the tallest


(D) better. (D) the tall ir
I Ir
lr
t

Ir
Ir
i.
EID Ir
f
'l
a
a
a
IE T
itPI f
b
?
I

? ?1. Your presentation was well planned, 26. Here at the law firm of Krause, Flopke,

?
?t
------- a little difficult to understand.
(A) but
Ganly, and Smith, ------- motto is, "The
law s fcr everyone, not just the wealthy.,,
(B) and (A) their
(C) then (B) our
- (D) therefore (C) its
f (D) my
t n,) The legal case l'm working on this month
E is much ------- interesting than the one 27. i forgot that this is a non-smoking area.
E worked on last monih.
I

There is no place for me to put my


t (A) the most cigarette
F, (B) more
(C) the more
(A) butt
(B) stick
-t
E (D) most (C) remains
(D) ieftovers
E
t 23. No, | ------- think that an offce assistant
would be useful.
Ei 28. She was pleased ------- been
(A) don't recommended for the job.
Q:
,r.i B) does
(C) doesn't
(A) to have
(B) to had
i (D) am cioing (C) tc, has
1 (D) to having
al
l 2lr. That was ------- expensive business trip

ai l've ever been on.


(A) the most
29. Tell the driver not to park here. lt is a

,rl I
(B) the more
loading
(A) place
(C) mostly (B) palace
-l
i (D) most (C) zone
ri I
(D) tray

-il
Ei
25. ------- before the promotion board was
one of the most stressful things I have 30. Go tell -------
io come in now. The
EI ever done.
(A) Going
meeting is about to start.
(A) us
-i
Ei (B) Doing (B) they

EI (C) Attending
(D) Having
(C) them
(D) those

-i
l
ai
l
Ei
i GII
Q,I

31. The corporate policy is against ------- 36. The company ------- taking the stanC
stock in competinE companies. that even being five minutes late is the
(A) doing same as misslng a day's work"
(B) hoiding (A) is
(C) participating in (B) will
(D) being (C) am
(D) isn't

When she told me I got the.iob, I was


an | ------- not be able to attend the
so excited that I didn't kncw what
(A) to tell conference. I have to check my schedule
(B) to talk and Eet back to you.
(C) to say, (A) must
(D) to speak {B) could
(C) can
(D) might
33. I was feeling ------- sick, so I went home
early.
(A) Iittle He is our best writer. He ------- the work
(B) a little of three people.
(C) much (A) do
(D) a lot (B) does
(C) niakes
(D) make
34. --.-- a photographer is one cf the most
exciting jobs in the world.
(A) Doing 39. | ------- to apply for the new position. I

(B) Seeing definitely have the qulalifications.


(C) Being. (A) would
(D) Making (B) ought
{C) may
(D) should
Annette was ------- glad to quit her job
that she did not even clean out her
locker before she left. 40. I usually eat my lunch in the breakroom,

(A) very but today I ------- my iunch at my desk.


(B) so. (A) eat
(C) such (B) ate-
(D) realiy {C) eaten
(D) have eaten
f,l
nt
I)
)
)
)
) "::-i Incomplqte
'
)
I}
|
fi I l
Texfs
I
El frotegies
r!
i This section of the ToElc@ checks your ability to choose
appropriate foi a given context. lt tests your knowledge
words and phrases
and understanding
of both vocabulary and grammar. To score well on this
section, you should
therefore brush up on the cornmon vocabuiary themes presented
in
ToElcG'readings. Below is a simple checkrist which
shourd herp with the
types of questions often included in this section.

Test'foking Tips
/ Loak at the choices of words in relation to surrounding words (consider
possible collocations).
/ Pay attention to word forms: what kind of word is needed-verb,
acjective or noun? Does the context cafi for a singurar
or prurar noun?
ls a count or non-count noun needed?
,/ Are there anywords among the chorces which
seem irrerevant in this
context? Eliminate such words first.
/ check any questions given in the text against the types of questions
you know.

Vocobulory Themes
Theme 1 Banking and Finance
Theme 2
- Theme 7
- Health
Marketing
Theme 3
- Theme 8
- Telephone
Hospitality
Theme 4
- Theme g
- Travel
Office
Theme 5
- Theme 10
-* Mail
Shopping
fneme 6
- Theme '11 lnsurance
Transportation
I - Theme 12
- Meetings

GET
rIC
c
Therrure 7 (
i l:i:,, q r11tr.1,
:rrarme i*', a*' i-"'; ,.,:" , i-
C
i-r'*.r; !i\.ii
Theme2 Markeling C
Theme 3 Hosptality
Theme 4 Office
t
Theme 5 Shoppng C
Theme 6 Transportation
Theme 7 Health
accountng
balance
debit card
denontination
. lnterest rates
icans
standing order t
Theme B Te,ephone
statement C
Theme 9 Travel
burea de change deposit . , mortgage: tax
cash -.' deposit ceiting overdraft transfer C
Theme 10 Mal
Theme 11 lnsurance
Theme'12 Meetings
checkng account -
clerk
direct debit
exchange rate
payee
remittance
traveler's checks
withdraw
t
cutft1c)/ ; interest savings accoint withdrawal ;
(
Dear Mrs. fillorgan,' C
r. To "ac1..novledge receipt
someing is a se1 expression
of' This is to'1. ------- recept of y,our request to cancel youri-nonthly direct debit t
The:'efrre. {B) rs the or,h (A) recognize (B) acknowledge (C) show (D) realize t
possible ans\ er.
z. l^hi1e iA), (B), (C), and (D) payment to Blake Enterprises. Please come at your earlest convenience to any t
can all be followed bl'the
preposition out, onlv (B)
branch of Smithfords Bank, and one of our clerks will assist you in ?. ------- out t
makes sense in the context. (A) holding (B) filling (C) breaking (D) taking t
the necessary forms to authorize cancellaton. lr
Sincerely,
t
Anthony N4ilton,
C
Smithfords Bank C
t
Wcrm-ug*s
C
(
To: All empioyees
C
Frorn: Head Office
Fle: Savings Accounts
C
Please note the new 1 C
rates and deposit celings for the following
(A) exchange (B) interest (C) loan (D) check
C
C
savings accounts:

Saver Plus balances over g1 0,000: 2.75% p.a./balances over 925,000:
-
2.15% p.a. This account no longer has a deposit . -------. C
(A) roof (B) ceiling (C) cover (D) overdraft
!
30 Day Savings balances aver $25,000: 3% p.a.ibalances over 9100,000:
a
3.15% p.a.
-
This account retains its current depcsit cpiiing of 95C0,000. ;
90 Day Savings
- (previcusly known as "90 Day Gold") balances; over !
$100,000: 3.5'A p.a.l balances over $250,00A: 3.7571p.a. The rrew deposit !
ceiling is $750,000.
Changes are 3. ------- from the first of rext month.
:
(A) collective (B) affective 1C) eflective (D) terminated
!
-^ rc.ol;To-l
W
lv
E-ffiFtW-
L! I
'
!
EfrI t!
;
;
;
!
t
Theme 2
I /\r-\ it. ii,.t- -1^- t.I;. !i |t^l, i'\
1;LU :
Theme 1 Banking and Finance
\*,. Theme 2 lt,larl,etirrg
Theme 3 Hospilaiity
Theme 4 Ofice
Theme 5 Shopping
Theme 6 Transportation
advertising demand product sales force
Theme 7 Health
advesement distribution profit strategy
Theme I Telephone
brand innovation promotion supplier
Theme 9 Travel
campetition management purchase supply Theme 10 Mail
competitor marketer resources target market Theme 1 1 lnsurance
cu storne r sati sfaction objectives revenue: Theme 12 Meetings
! ...i

Memo
To: All Customer Service Staff qd-**
From: Zadie Boyle t. We leod someone to believe
Be: Customer Satisfaction (something). Therefore, (B) is
correct.
we will be having a meeting at 9:30 on June to discuss revisinE our current
5'n r. The verb usuallv collocate<i
with a seruice is prouide.
targets for customer satisfaction. Sales have been falling in recent months, and Therefore, (DJ is correet.
customer comments'1. ------- us to beiieve that our customers feel we do not
(A) show (B) lead (C) hold (D) suggest
2. ------- as good a service as the competition. We wiil have a brainstorming session
(A) rnake (B) produce (C) create (D) provide.
at the meeting, so bring along some good ideas.

\t'crri',-uF
The deadline for ' for the in-house "lnnovation in Marketing" contest
(A) submissions, (B) attempts (C) participants (D) marketers
has been postponed to March 22"o.We are looking for original ideas for our
new online advertising campaign. The advertising depament is accepting
ideas from all Medco employees in an 2. ------- to reflect the true face of our
(A) effect (B) attempt (C) acceptance (D) afford
company and the people who work for it. We want to convey to the public
that we are a caring company, not just 3. ------- on profits. We also want to
(A) decided (B) efforts (C) focused (D) concentrated
show that we are the best at what we do. I
Entries should be sent via email to the advertising department at
medcoiinm@medco.com.

c-'-r[Tr
- - --Effi*ffi
vii
kLA1*
Gtr
3-!
c
iC
Theme 3 ,61
-fheme
ttl
,i'rl''
CrS3 iiC i i;\i,' i
Theme 2
1 Banking arrcl Finance
l\4arketing i
Then'r? 3
Theme 4
H.rsi".l1ali1v
ic
rc
Office
Theme 5 Shopping
Therne 6
Theme 7
Transportatio
Hearlh
baender customer seruce landlord
(hotel.) lobby
reservation i
Theme I Telephone
beveraEes enteftainment
pofter
seasonal work
Theme g
catering food hygiene serve
Travel
premises ;' "-inacks C
Theme 10 l'4ail
cocktal lounge front desk
-'-'
Theme 1l lnsurance complrnentary head chef reception take an order C
fheme 12 Meetings canference housekeeper receptianist welcoming

Notiee
4!t., The manaEement of Fordworth lndustries woulc like to invite all workers ancj tijeir
r. Responses (B), (C), and (Dj family members to take 1. ------- of the complimentary movie tickets now available ;
h
at follon fqke;
ie all n ords
cruever, onl-"- a du ant a g e
(A) use (B) hold (C) aCvantage (D) photos rr
makes sense hee.
Therefoe, (C) is tl-re correct every Wednesday afternoon at the reception desk in the lobby of the employee tr
ans$,er. leisure center. To thank you for all your hard work, we are offering free morie tickets !
z. \\'e usualjv claim something
rve are entiiled to, such as a
every Wednesday from now until the end of the year. To 2. --*---- your tckets, simply
(A) take (B) claim (C) pick (D) realize
t
free gift or prize. Therefore, ;
(B) is the correct answer.
show your leisure center membership card to the receptionists, and they will be t
happy to give you your tickets. We'regret that we can only allow a maximum of 4 ;
tickets per fa"nily. Enjoy your free moviesi
e
t!



e
\t'ors'-c^rBs
T'

Please note that the seruinE of aicoholic beverages to mincrs will not be '1. -------. C
(A) exclaimed (ts) tolerated (C) treated (D) checked

The owner of any licensed 2. ------- caught allo,wing the sale of alcohol to anyone

(A) premises (B) location (C) ciriver (D) reception

under the age of 21 will be fined a nrinirnurn of $500. ln order to prevent the

accidental sale of alcohol to minors, it is essential that all bartenders and
servers check the lD of customers rhc appear to be in their twenties or
F
younger. While this may be tirne-consuming, please explain to customers IF
that it is necessary. Customers who refuse tc cc,r'aply should not be allowef II
to order alcoholic beverages. We understand that yol may feel urrcomforlable E
enforcing this system, but it is a legal requirement. Thank ycru for your
(A) cooperate (B) cooperaied (C) cooperation (D) cooperating
:1.
t
el
l-5-[f-v iZ'
ffiEffi,-
8ll- !
reI I
r
IF
I
I
CI
!
tf
rr
;
Theme 4
'llri .^ ,-..
-J I I i\-\; Theme 1 Banking and Finance
Tireme 2 Marketing
Theme 3 Hospitality
lheme -4 Oice
Theme 5 Shopping
account directar personnel officer semtnar Theme 6 Transportation
accountant document photocopier stationery Theme 7
administration executive profess'cn superuisor
Theme I Teiephone

agenda Theme g Travel


flexlime promotion take maternity leave
Theme'i0 li/ail
conference intern rsum take sick leave Theme'11 lnsurance
deparTment job applications secretary work nine to fi,te I heme 12 Meetings

Memo
I

To: All staff


Eq-;,*
From: Personnel r. The word attached is
Fle: lnterns commoniy used when an
Date: May 30'n additional paper or document
accompanies another.
This ls just to remind everyone that the internship season is with us again. UJe will z. Although all the words are
be welcoming 10 interns from the local high school during their summer vacation. connected to the rdea of choice,
(Bl is the most appropriate
There will be one intern in each department, forfourweeks. 1.------- are copies of word choice.
(A) Connected (B) Attached (C) Stuck (D) Joined
tneir rsums, for your reference. Please be friendiy to them and let them know what
it is really like to work for a publishing company. Our interns u/ere 2. -____-_ from the
,A: picxing (B) selecred (C) preferred (D) etected
:cp siudents at st. Hadrian's, and they are very enthusiastic about coming here.

'tfcrm-ups
This month's meeting will be held on wednesday March '13,h at 4:00 p.m. in
the small meeting room. The following items are to be 1. -------. This is to be a
(A) talked (B) spoken about (c) discussed (D) gossiped about
fairly informal meeting, and it ls hoped it will be over by 5:30.
New Business
. changes to maternity and paternity leave regulations--extension of period
. New positions - 2" ------- for applications
(A) limit (B) time up (C) end (D) deadline
. "Women in Advertising" cdnference presentations
" Feedback on 3" ------- introduction of flex-time for all full-time workers
(A) suggestion (B) indicated (C) implied (D) proposed
Committee reports (no reports to be given this month)
Any other business - feel free to bring up an4hing you feel needs discussing
cll-
of l5li
:'--ffiffi

GEI
r(
fr
i(
Thenre 5 i(
,';
Theme1 Banking and Finance
*.
'-.
i

l^, r'* **.,^. i:i


Li
I
I
it
Theme 2 larketing
i-": i

ir
Theme 3
Theme 4
Hospltaiity
Office it
Theme 5
Theme 6
Slocpr-rc
Transportation
!r
Theme 7 Health
aisle
barcode
'
counter
customer relations
loyalty card
opening hours
shopoing mall
stock
Ir
Theme I
Theme 9
Tetephone
Travel
bargain - :': customer service refund \ .
store credit
fe
Theme 10 Mail cash register damaged reputation tryon i'
Ir
Theme 11 lnsurance
Theme 12 lvleetings
changing room
cierk
discount
display
shelves - undersold
ft
fr
.'=:-'t',
Notice It
-+,;*.13
y Draw (sotneone's) attentitn
Monkfields Grocers uvould ilke
(A) pull (B) assist
to 'X. ------- customers' attentiorr to ihe information
(C) cirar,v (D) make
Ir
to something is a commonly [
used set erpiession. below. : l
FT
fireefore, (C) is the correct

as\{er.
Due to current staff shortages owrng to sickness, we would like you tc note the
foliowing changes to our hours: From li4onday January 30,n until further z. -------, Ir
z. tintlfurther noce is aother
set expression. Therefore, (C) we will be opening at 9:00 a.m., instead of B:00 a.m., and ,uill be closing at 7:00 p.m.. Ir
is the correct answer.
(A) attention (ts) sign (C) notice (D) opinion EI
instead of B:30" We apologize for any inconvenience, and will return to our regular
hours as soon as possible.
Ir
Er
EI
Wgrnt-EJps F

IC
r
To : GraceBros@g racebros.com
From : misco@hotnet.com
ie
Date: Sept. 23
Subject: Compiaint
lr
ic
Dear Sirs, .C
As a(n) 1. ------- customer at Grace Brothers Department store, I feel compelled
(A) regular.' (B) ordinary (C) normat (D) often
iC
C
to complain about the recent increase in prices" I have always oonsidered (
your store to be of a high quality, but with i.easonable prices. However, over
the past ew months, I have nbticed that your prices have been creeping up. C
This week I went to purchase a cosmetic product which tr buy, on ?. -------, C
(A) median (B) mediurn (C) average (D) usually t
t
I
about 4 times a year. of course I iike prices to remain static, but this time T

the price had risen by over 509/". I saw the same itenr on sale at a much
Iower price in a 3. ------- store. Needless to say, f bought the cheaper ir,em.
E

I
t t
(A) contender (B) competitor. (C) peer
t
tt
t t
{O) rivat
I am not sure what explanation you can offer, but I lust wanied to let you
| I
t
know how I feel. i
I

Sincerely,
f
I
Cynthia Carter
I
I

rTz-1,
I
I t
e

i
L&-ru;iji
rel i
t
L
t
t
T

I
C
C
C
C

Theme
i"
'--, l- C t^ /1 1i,': i ! ^'r t-l 1
\-,i,-' i,-',-.'i I'-lrUl i
Theme Banking and Finance
I Therne2 Marketing
Theme 3 Hospitaiity
Theme 4 Otfce
Theme 5 Shopping
Theme 6 Transporiatlon
access ferry passenger subway
Theme 7 Health
arrval freight rail pass to fly
Theme 8 Telephone
cancellaton highway runway to land
Theme I Travei
congeston interchange schedule to take off Theme 10 lvlail
delay intersection seat reservation transit Theme 11 lnsurance-
departure long-distance bus station Theme 12 Meetings

Deai'Mai'ia.
l:....;,*.;
Thls is just to iet you know that the representatives from the head office will be 1. -------
t. We flu into but land at an
A) landing (B) driving (C) flying (D) leaving airport, v-eleauefrom
somewhere, and we might
into Heathrow Airport. They are scheduled to land at Terrninal 2 at 3:00 p.m. on drhe tr an airport; therefore,
l/onday. I have sent them details on how to get to the office by subway, so they response (C) is the correct
can make their own way here. They will call you when they Eet on the subway, so choice.
z. Responses ( and (B) do not
could you please 2. ------- them at the station and bring them here?
make sense here. Response
iA) pick (B) gather (C) take (D) meet (C) could be e right answer,
if the blank were fcrilowed bv
h4any thanks. a phrase "fom the station,"
not b.v "at the station."
Therefore, response (D), meet,
is e only option.

\Vcrm'ups
Would passengers piease note that from October 22no, all seats on the Star
Liner Express will require reservations between 7:30 and g:00 a.m., and
again from 5:00 to 7:00 p.m. This is due to the great 1. ------- for seats at
(A) demand (B) command (C) claim .(D) wish
these times of day, and new safety regulations which restrict the number of
standlng passengers allowed to board the train. Reservations may be rnade by
telephone in 2. ------, or in person on the day of travel. Montl-rly rail pass holders
(A) prior (B) advance (C) before (D) ahead
are also required to make reservations for journeys made during these times.
There will be no additicnal 3. ------- for reservations.
(A) cost (B) fine (C) price I (D) charge
We would like to apologize for any inconvenience and thank you for using
South Coast Railways.

;r;-B-
-'-ffi#ryl i-'l
GU
(
(
nenile
-f
/ (
tti,i
t--l .,1 r\ I t i-i
(
Theme 1 Banking and Finance i ll-.-i rrl, r

Theme 2 Vla'ketirrg
l\-/'Jr ll i
(
Theme 3 Hospitality
(
Theme 4 Office
Theme 5 Shopping I
Theme 6
*;leme;
Transpor:al.on
i-:rl
^^L^
dL.t te diabetes n utrti on al s u pp I e m e nts I
bench press diet personal trainer
Theme I Telephone
blood pressure cut'f e)/e cha
{
I Plates
Theme
Theme 10
Travel
[,4ai]
caffene free weights pos itive vi s u al izatio n
(
Theme 11 lnsurance calores gym/health club proten (
Theme 12 lvleetings carboh.y'drates high/low blood pressure running machine
cardiavascuar lotu./high blood sugar sore
(
check-up MUSCiCS stethoscope t
cross traning nuirfion yoga
(
Notice to all employees I
r 1 .!n*e= As part of McTaggarl corporation's new employee fitness program, a ne,w company I
r. The correct ansu,er is (D). (C) health club will be available on the third floor for all employees to use. The health I
is wrong because there is club will include six i. ------- to help increase cariCiovascrllar fitness, as well as I
nc such coDcept as
(A) a gym (B) free weights (C) cardiovascuiars (D) running machines
car diou as culo r s. Answer (A)
is anothe \ .ord for health
I
ciub, and ansrver (B) helps 2" ------- to help develop rnuscular strength. We hope all employees will take advantage I
build strength, not cardiovas-
criiar f;iness" (A) caffeine (B) free weights (C) a running machine (D) a siethoscope I
e. The co;'rect ansrr'er is (B].
y',nsners (,J, (C), anC (D) do of this great opportunity to get healthier. I
noi help build muscular I
sirength.
I
I
t
t
\,''erffi-ups t
Notice to all employees t
Friday, D*ocember 6, a health screening van wli be parked in the front parking (
lot from approximately 9:00 a.m. io 3:00 p.m. The health screening van will
be staffed by three nurses as well as a physician's assistant. They will be
I
C
checking '!. ------- and blood sugar levels, as weli as gving
(A) stethoscope (B) blood pressure (c) nurses iD) biocd pressure cuff I
irrformation on 2. -------. There will also be a personaltrainer from Boger Flatz'
I
(A) eye chart (B) free weights C) nutrition iD) running machnes
I
I
Health and Fitness to talk about the inrportance of ::. ------- during work as
I
(A) health (B) free weights (c) musctes (D) positii,e visuatization I
well as during exercse. To allcw as manv peple as poss\ible to aitend this t
health screening, all shift supervisors wiil be rlr'ectec r'o give iheir workei.s I
an additional 30 minutes of break time.
I
#
v.-0I5-
quE;it'*i
ZlEl :
I
IifiD a
I
e
a
a

Theme 8

Telephcne @1
Theme Banking and Fnance
Theme 2 Marketing
Theme 3 Hospitaity
Theme 4 Office
lneme b Snopplng
Theme 6 Transportation
analog dia!tone operator speed dial
Theme 7 Health
answering machine digital phone cord telephone booth
Theme I Ielephorre'
busy signal domestic receiver trace (a call) lheme9 lravel
call back seruice earpiece redial voice message Theme 10 Mail
calling card hang up redirect a call wrong number Theme 11 lnsurance
cassette international rolodex Theme 12 Meetings
crank call mema rotary phone

Memo I

To: Stacy Darby, Director, Planning Division tk&d#


r. (C) urong number is the right
lr4s. Darby,
answer because the phone call
I tried severai times to get in contact with the branch office, but I was unable to was to the branch office, not
make contact. The first number was a 1. -------. lt turned out to be the phone number to an auto parts store.
z. (A) is correct. The writer
(A) phone number (B) dial tone (C) wrong number (D) right nurnber suggests at tbe number is
correct, but he was unable to
to an auto pafis store. The second number was probably the riEht number, but all cornplete the phone call.
I got was a 2. -------. I will try again tomorrow.
(A) busy signal (B) crank call (C) telephone line (D) phone call
J. Fred Peck:Assistant to the Director, Planning Division.

W:or-m-:sp***
Advertisement
As a special limited offer to all Bayside Mutual lnsurance Employees, JAM
Mobile Phone and lnternet Provider is offering half off on 1. ------- and domestic
(A) local (B) international (C) national .(D) nationwide
phone calls through the summer. Talk to anyone in the world for half the
price! JAM also ofiers afree 2. ------- service to our Premium Plus Customers
(A) phone (B) talt< (C) voice message (D) radio
so that you'll never miss a call. Simply record a message, enter.34 and you
can save up to 50 messages. lf you sign up before the end of the month.
JAM will include a 3. ------- worth 100 minutes of talk time that you can use
(A) telephone (B) credit card (C) telephone booth (D) calling card
from your cell phone, a pay phone, or any phone you wish. So what are yoJ
waiting for? Start saving today, with JAM!

Gil
H-t
fc
ir,-iri :i" ;i:rijiiif Theme 9
t
i,

.,C
Theme
Theme
I
2
Banii;n! and Finance
Markei:rg

i,i "- r'-. *-i
i;ic
Theme 3
Theme 4
Hospitalty
Office ir
Theme 5
Theme 6
Shopping
lc
ie
Transportaticn
Theme 7 Health
board (a ship) credt voucher information kiosk red-eye (ftight)
fheme I
li,rrte I
Telephone
Tti" ,
book (a ticket)
cancellation fee
economy
expense account
layover
lobby
reseruation
shut-eye ic
Theme 10 l\/ail
Theme 11 Insu,ance
car pool
carrage/berth
fare zone
first class
overhead cornpartment
package tcur
sutcase/irunk
surcharye
lc
IC
Theme 12 Meetings commuter tran hal (a taxi) peak season window/aisle seat
concerge hostei purse!' Er
Merro to all reEonal ncanagers
Fe
Just a reminder that 'i' ------- airline tickets are not deductible on company expenses.
zc
E1r
l. The co:-.'eci, answer is (B).
Arswes (A) and (Cl dc not
(A) aisle seat (B) first class (C) window seat (D) economy
lr
relate directlv to airline tickers,
rn'hile answe (D) doesn't make
sense uithin e contert of the
passage,
The company will only pay the amount of an economy ticket. lf empleyees wish to
upgrade, they rnust pay the additional costs themselves. Regional managers must
review their enrployees' :, ------- to make sure that this polcy is being enforced.
Ir
Ir
z. The corect answer is (C).
Since employees r,ould be ihe
(A) fare zones (B) credit vouchers (c) expense accounts (D) surcharges E;
ones haviirg an expense
[:
account. answer (C) mates
sense within the context ofthe El
sentence.
E;
S.l"i'* -r"". - ,, ". ,;
..r
Ic
To: Mrs. ,"nn, Tarant FC
Frorn: Sunvilla Travei Ic
Re: Confirmation of airline tickets
Er
Mrs. Tarrant,
F;
This is just to confirrn the foliowing: First class reservaton on Vison Airlines FC
from Helsinki to MadaEascar on the first of Aprii at g:00 a.m. Fc
The ticket cost includes a 'f , ------- of 100 Kronigs, iC
(A) reservation (B) price (c) canceilation fee (D) car pool ic
i
which is non-refundable. z.------- will begin at 7:30 at gate B7 and an
(A) Boarciing (B) Entering (C) Ftying (D) The day i1
ia
appointed Sunvilla Travel 3. ------- will be waitng for you upon Vour arrival at
(A) airplane
(B) package (C) tour driver(D) car pool
ir
I
Madagascar lnterirational Airpoft. Because you aie not taking part n a
il
package tour, we suggest you book any travel arrarrgements that you may
t!
plan while in Madagascar through your hotel iryhich, rrye feel offers l,ery fair
,!
rates and exceptional sei,vice. l
Thank yon for choosing sunvilla Travel, and we wish you a siafe joirrney, T
i5l--ttT: ollr
!
F;=l-+f., ,4
".:@-&i@e;jl ;
TEI a
;
I
;
C
I
a
E
I} Theme I O
" ' --'
) - Theme 1 Banking and Finance
Theme 2 Marketing
) Theme 3 Hospitaiity
Theme 4
) Theme 5
Ofiice
Shopping
Theme 6 Transportaton
airmail parcel registered mail
cash on delivery (COD) post office return to sender
Theme 7 Health
Theme 8 Telephone
ceaC letter office postal insurance scale Theme 9 Travel
envelope postage meter snail mail
':'st class Post Office (P0) Bctx (to) sorl
Them. I
_i/all

IT postcard stamp
The'ne 11 lnsurance
Theme 12 Meetings

IT netered mail postmark weigh

ql nailing restrictions
noney order
postrnaster
private courier
zip code
zone fare
E
rt lnter-office memo
E 3:grnning August 31"1, Westmore l-lomeArchitecture will no longer use f . -------

!l r, SIAMPS (B) stumps (C) stomps (D) mail r, The correct answer is (.
Arswers (B) and (C) have no
!} 's:eao'. when sending letters or packages, we will be using aZ. ------- that wlll connection with sending mail,

a
a
tr s:a:Trp (B) marker (C) postage meter (D) postage maker
:.-:3Tatically weigh the tem being sent, calculate the correct postage, and mark
and answer (D) doesn't make
sense within the context ofthe
sentence.
z. The correct ansrver is (C).
:-: :s.1 accordingly. Training on the new device will begin c,n Monday. Arsrvers (B) and (D) are

l distracter answers, while (A)


does not fit the contexl ofthe

!)l passage.

il'l
l ill';:
;i
, r'C S

Fax
rll r,'s. iameson,

1l lere is the mailing address for Rossi and Associates in Finland. please
-l
rl
send the completed buiiding plans by 'i" ------- with an
rA pnvate courier (B) public courier (C) post office (D) parcel
l ?, ------- date of no later than December '14'n.

EI (A) acceptance (B) attendance (C) arrival (D) entry


El
!l When we receive the building plans, we will send a 3. ------- for the balance
(A) postal insurance (B) postage meter (C) money order (D) postrnaster
EI
Ej of the payment. Please do not use the regular postal system, as we feel that

i it will take too long to arrive, and we will miss our deadline. li you have any
questions, please call or fax our branch office in London. They will be ahle
i to provide you wit{ further detalls regarding this project and its deadfines.

-l
rr!
Thank you for your assistance,
Roman Transko, Director, Planning Division
arl
ai
!"1
4
-)
)
)
C
C
Thenre I I C
Theme 'l Banking and Finance
T

lif (lll-l i1 r^4 C


ili.JLiltJIi\-''--.
Theme 2 Marketing C
Theme 3
Theme 4
Hospliality
Office
C
Theme 5 Shopping C
Tneme 6
Theme 7
Transporla'iioj'l
bcrrow deed lend survivor's benefil C
Theme I
Theme I
Health
Telephone
-[ravel
cash out
compensaton
dependents
full coverage
lien
nortgage
term
terminate
J
Theme 10 Mail contract homeowner perial caverage underwrler C
Therre 11 insr-rrarrce cc-payment indemnity PolcJ/ WdoW C
Theme 12 Nleetings cosigner
deductible
lapse
lease
premium
renter
widower
t
C
Notice C
':t%
'<.=# ,All employees hired after September 21"'will be covered under the Westbrook J
r. The correct ansu,er is (A_).
Ansu,es (B) anri iD) are both
Plus life insurance 1. ------- insiead of Vestbrook Premium. Westbrook Plus has
policy Ceed police
t
icorrect terms and ansvver
(A) (B) (C) (D) lease
t
(C) rioes noi fit the contexi of
the rassage. two advantages. First, it has lower monthly payments, and second, you can 2. ------- t
2. The correct ansner is (C).
Ansu,er (A) would not be a
(A) borrow (B) lease (C) cash out (D) buy t
term applied to an insurance
premium. Answers (B) and
you!" premium any time after the first year. Please see your payroll manager for t
(D) have to do n'ith ging
more details on either Westbrook Plus or Premiurn. l
money, \4hereas the conterl
iurpiies receir"ing mone),.
t
C
C
C
C
C
C
Wcr-m:ups_
Advertisement
I
C
Aveno Health. the first namein health insurance, is now offering 1. -------
C
(A) health (B) deductible (C) cash out (D) homeowner's C
insurance as well. Whether you own your home or 2. -------, Aveno has a t
(A) buy (ts) rent (C) lend(D) borrow t
polcy that is right for you. You can choose either full or partral coverage and t
you can even set the amount of the 3. ------- based on how rnuch you can t
(A) deductible (B) money (C) casfi out (D) fare t
pay. A,nother added beneit is that you c+ combine your Aveno health t
insurance payment with your A.veno homeowner's insurance payment and
just make one payment per mo,'lth. Don't miss out on tl'lis fantastic ;
opportunity. Remember, Aveno for life-and now property!
!
Fr---lEirrai:-
ffi-- t
t
-!7r G
C
t
C

Therne
; l.
l2
i.
ffi
l, '.vvliii!!i
C=-:' l^ ,-^1 1' Theme 1 Banking and Finance
U Theme 2 Marketing
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
Theme 6 Transportation
annually gavel pro/con
Theme 7 Heaitl-r
attend guest speaker profib'loss -l-heme
I Teiephone
bi-monthly itinerary quarlerly Theme 9 Trevel
budget marketing Besearch and Development (R & D) - Theme 10 Nlail
closed-door mer9er seniority Theme 11 lnsurance
conference neEotiations sequester Therne l2 [4eeiir]gs
co n st ru ctive critici sm open-door team leader
consult podiumldais teleconference
evaluation repo presentation yearlyim onth ly p/ an ne r

Notice to set-up crew


Tne Computei'Supplier Conference wili be held in the Cherry Jubilee Room. Please q"ix"F
a!'range the 1. ------- next to the computer terminal because they will be hosting a r. The correct answer is (A). The
context suggests a single
A) dais (B) chairs (C) room (D) conference piece of furniture; therefore,
(B) is incorrect. Answers (C)
2. ------- with suppliers from overseas. The room will need 350 chairs on the floor ard (D) are not tangible
rA) meeting (B) teleconference (C) conference (D) consultation objects that could be placed
ne$ to the computer terminal.
z. The correct answer is (B).
ancj 'ien chairs up on the stage. Please leave two aisles going from the stage to
Vrihile ansvers (,4J, (C), and
iie rear of the room. lf you have questions, contact Mr. Davey. (D) are possible, they r,r,ou1d
not need connection to a
computer terininal as
requested in the notice.

rVcrm-ups
Notice to all shift managers
As you are probably aware, Sandez Petroleum will be hosting its 'f . -------
(A) weeks (B) annual (C) month-long (D) daily
Pefformance l..nprovement Meeting and Seminar next month at the Gasparin
Hotel on Seaview Road. Please let your workers know that the day has
been changed from December 10'n to December 17'n. This year's meeting
and seminar wiltr include an afternoon of 2. ------- such as "Effective Team
(A) meetings (B) work (C) itinerary (D) presentations
Organization," "Giving Constructive Criticism," and "Happy'Team, Productive
Team." There will also be a special -1. -------, Tom Channing, who will speak
I
(A) taiker (B) guest speaker (C) person (D) event

about overcoming stress in the workplace. We hope you will ali be abie to
attend. Remember to inform your staff about the change in dates.
See you there!
a -;--;r:. T_-.T --
HLL U:i
---Fffi
H I.i
l**iriir;F
Gtr
E(
(
r*
Sunrple Test: PA,(T '(
,(
Questions 1 throuoh 4 refer to tl.le fol.towing notice. (
(
Attention all emoloyees! ,(
(
in light of recent worid events, we would like to ask all of you to be extra vigilant on the (
shop floor. Please keep an eye open for any ------- bags or packages left anywhere in the
1. (A) unattencjed
I
(B) unwatched t
(C) vacant i
(D) opened I
store. This is particularly in'lportant as the holiday season approaches, and the siore rryill t
be getting more crowded. Our customers expect a safe shopping environment, and it is I
our duty to provide one. lt also important to be ------- of any suspicious behavior.
2. (A) considerate
I
I
I3l :ffi'" I
(D) noticed t
Should you notice anyone who is acting oddly, please notify one of the ------- staff . We ask I
3. (A) safety T
(B) detective t
(C) security
(D) consumer
I
you not to approach any suspicious locking individuals. We also ask that you t
do not
approach any unattended baggage, no matter how innocuous it may appear. lt is our wish t
to prevent any ------- from coming to anyone working or shopping in
4. (A)
t
harm C
(B) damage
C
(C) breakage
(D) wrong |l
the Fridrew Department store.
C
C
C
J
e
C
!
J
t


J
J
EI?I J
f
J
J
J

ffi
@
0uestions 5 throuqh I nefer to the fotl.owing letter.

22 High Street
Portley
March 22,2A06
Alex Whitfield,
10'f Greenstead
Porlley

Dear lv4r. Whitfield,

Thank you for.vour letter of li4arch 17'n. We were rnost disturbed to hear of your -------
5. (A) experiences
(B) experience
(C) experiencing
(D) experienced
while visiting Kim and Sons. lt was shocking to learn that one of our clerks had been so rude
to you. lt is the first time that we have had such a(n) I would like to apologize to you
. (A) objection
(B) happening
(C) efforl
(D) complaint
on behalf of all the members of the Kim business family. We pride ourselves on -------
7. (A) making
(B) providing
(C) energizirrg
(D) forming
friendly, efficient service r,vith a sincere regard for our customers. I have spoken to the
clerk involved, and he admits that what you say is true. He is no longer an -------- here, and
8. (A) ernployment
(B) employee
(C) employer
(D) employed
I hope that you will not hesitate to return to our store.

Sincerely,

Harold Kim

GU
t
(

ffii C
C
C
Questions 9 throuoh 12 refer to the following emait.
I
Date: September23,20A5
t
From: Hymills@Mills.com I
To: zenap23@happy.co t
Subject: Stationary Order t
t
This is just to ------- the order placed over the telephone earlier today. As we discussed
9. (A) refer t
(B) confirm C
(C) notify C
(D) respect C
before, I would Iike to order the ------- items: I
10. (At) foilowing
(B) below
I
(C) preceding a
(D) under t
32 boxes of A4 paper, white, recycled
20 boxes of 44 paper, white (NOT recycled) I
2 packs of A4 paper, green I
2 boxes of black ball point pens (the cheapest you have in stock)
1 box of red ball point pens
I
15 large glue sticks, any brand
I
I would also like to confirm that this order will be ------- to our account. as is our usuai C
11. (A) asked C
(B) taken
(C) charged C
(D) bought C
policy. Please send the ------- as soon as t is ready. I need to submit it to the accounting C
12. (A) invoice C
(B) papers a
(C) notice
(D) arrangement
t
I
department before the end of the week.

Thank you for your consideration,
Hayley Mills



t

t
-ED a
C
e
e

;-Reodinq
{j Corprehension
Strotegies
This section of the TOEIC*'assesses your ability to read and understand
written English. You must read passages and then answer questrons
based on what is stated or implied in the passage. The passages will be
about a variety of topics and in a variety of formats, including memos, letters,
charts, graphs, indexes, tables. and other comrnon methods of presenting
information in print.

Tesf-toking Tips
/ Quickly read the passage to gain the main idea and Eeneral information.
At this stage, you may be able to answer some of the questions.
I For the remaining questions, read the relevant parts again and look for
more specific details which will help you answer the questions.
,/ Do not be misled by the words or phrases from a passage that are
repeated in the choices. These may not always be relevant to the
answer.

Question Types
Type 1 Main ldea Questions
-
Type 2 Fact and Detail Questions
-
Type 3 lnference Questions
-
Type 4 Cause and Effect questions
-

GEI
TI
Fr
iC
Quesfion Type I
i
iii
,'i .l rl r r-
;
^. *j'-,'
.a
-- - r.
r-, \\.--'. ':::1=.1t :: i U'i
^, i"\i c.1, C
Type
Type 2
iviairr lclea Que;uons
Fact anci Delail Ouestions
Y 1\.-li *.: '* T
fype 3
Type 4
lnference Quesiions f
Cause and Efecl Questions
!
Main idea questions will ask you about the primary focus of the reading passage.
Tlre main idea may be staied overtly-often near the beginning or end of the
I
passage-or it may be implied, so that you must make an inference by depending I
on the key words or phrases. T,vpical main dea questons look like the followinE:
" What is the purpose of the letter?
" What is the message abo.t? C
. What is the rnain dea of the passage? C
. Why did the wrler send ths tax? C
XEY SXPRE''IONf Guestons f and_2 refer te the fcttownE letten
a
. conrm
-suppofi
or f
esrabiish the ceriaintr, of
. aftenyads
Dear Alice, !
-
fo11or,r.ing a
particular event. date. or time I trust that vour rneetings have been going well this \ryeek. This is just a J
. p!"ove tum out to be short note to confirm the pians for Thursday evening. As I mentioned J
-
uen we rnet to discuss 'the color scheme for your book, I have resewed
two tickets for this Thursday's Swan Lake at the Sydnel,Arts Center. !
The performance begins ?alTiga.As I suggested before, let's meet at the
;
Key Imf*nnta?icn theater betu,een 6:3o and 7ioa. I r,r,ill be sending the company's driver to !
]vlar-tina works for a pubJishing
meet you at your hotel at six o'clock. Aftentards, I hope 1,ou will be able to
join rne and our chief editor, Hank Rearden, tfor supper at La Mirage.
tl
company.
Don't hesitate to contact rne if there are any problems. This shouid be a
!
nice relaxing evening before your departure on oFriday rnorning. C
,dperformance is scheduled for
the coming Thursday, at 7:lJo. Yours trull', C
3
I\{artina Hal'es
I)inner is scheduled at La
Mirage after the performance.
55ales Director C
t C
Alice is going to leave on
Fridar'. 1. What is the purpose ol the note? C
(A) To extend an invitation (B) To reply to an invitation C
(C) To confirm plans (D) To cancel plans C
2. Why did Martina Hayes write this letter? J
(A) To notify Alice of a change cf plans a
(B) To ensure Alice knows when and where tc nreet C
(C) To confirm Alice's flight timp a
(D) To check that Alice kno,vs lvhere tl-e t!'eater is
J
!

f
J
sllr lT l
Ftr@ftI{E
r.itJhillt.G

mlil J
J
J
J
C

Question Type 2
,- -r - iI .::i'
-' i-l L-r: -r i,n i
. ,; r#.\!ll
r.. ri /-\ !-
,,q Type 1 Main dea Ouestions
i \-{'u v ;"/ U.. !--,i '*.U I i \r : i.*
=;i: Type 2 Fact and Deiail Questions
Type 3 lnference Questions
Type 4 Cause and Effect Questions

Detail questions will ask you about specific details regardng the information given
in the reading passage. The formats of detail questions rnrlll vary as follows:

' Who is Collin Baker?


' When will they meet?
\

' How long did theY wait for the bus?


' Where can they get a Permit?
" What product is going to be made abroad?
" How many times has Mr. Green tried to call John?
. Which of the following is NOT mentioned/stated?
' What time is the flight leaving?

Questions 3 ar! nefer to the foL[.owlng artic[e. rv rinisiox'


. prospective likelv to
-
Without a doubt, the most important part of any job application is the rsum. become or be

Along with a cover letter, it is the first impression a prospective employee makes on
. chronological arranged
-
in the order of me, of
a potential employer. Therefore. it is imporlant that a rsum provide as much relevant
occurrence
information as possible while remaining brief. A rsum should be no more than one
. diplona document
full side of a sheet of paper. ,Atl too many candidates make the mistake of submitting -a
issued b'a school indicating
several pages r,rrhich, more often than not, don't even get a second glance. that the recipient has
2at
n rsum must be neatly printed, with least three-quarter inch margins on all successfully eompleted a
four sides. Use underlining, capital letters and asterisks'to hlghllght important course of study
information. A rsum should be single-spaced with an extra line between blocks of
informatlon.
Begin a rsum with your name, address, and contact information (e.9., telephone
or fax numbers, email address). Do not include age, marital status, or other personal
oor career goal. Then comes Key Irrforrnofion
facts. Next, many rsums state the position sought
perhaps the most important part: a chronological outline of work experience-starting l
sbackwards-including for each position
with the most recent job and working a A rsum should be brief.
brief description of relevant duties and skills used or acquired. Finally, include an outline
of your educational background from the most recent backwards. Make sure to list The margins should be
daies of completion, full names and locations (if not common knowledge) of schools, superscript r:i an inch or more
and diplomas or certificates awarded' on all four sides.

Importallt informaiion should


3. Which oi the following should NOT be on your rsum? somehow be highlighted.

(A) Your name and telephone and fax numbers


(B) The year you received your bachelor's degree A career goal precedes a
chronological outline of work
(C) Your nationality and the fact that you are single experience.
(D) A description of tasks perlormed n your last job
I a

Outlining cf rvork history and


4. What is true about a rsum?
I
educatitn batkground should
(A) Rsums should be brief but very informative. be i reverse chronolcgical order

(B) A rsum should have three-quaner inch margins on both sdes.


(C) lnnporfant information should be italicized. -
ini nn ouiline of educational background should end with the most recent
information. 'V
'I5lT
ffiM i

ril
T
?pt
i
t
Ll

Quesfion Type 3 i

tf
t |-, -al :'at '-./^. ^ : ,1. ,-t ^
Type 1 [4ain ldea Questions
Type 2 Fact nd Detal Questions
1i, iI. i :ll t' --;'.*1., itLiC.:,,.-r::
'^ l--
T.'pe 3 ir irre[icr] atuesiiclrs

l-ype 4 Cause and Effect Ouestions

lnference quesiions check your ability to use detaiis to drarry a logicai conclusion
based on specific lnfdrmation in the reading. Although the answer is not stated
explicitly in the reading passage, the passage will provide you w:th enough
inforrnatlon tc choose the correct answer. As in main idea questions and the fact
and detail questions, you should look for keir- words or phrases that will help you
to draw a correct conclusion. Typieal inference questtons may look like the following:

Where did the woman used to live?


How often does the man probably p[ay tennis?
tt can be inferred frcnr tl'le passaEe that...

. NEY TXPRES'ION.
Euestians 5 a'd s p-erer ts the f*tlowfnE advertisement and emai[,.
. delu:e parlicuiarl.
-
elegant and luxurions SA\'E THiS HOLiDAY SEASONI
. facili'- sonething 1a
For limited tinre, the Regal Inn is offering its deluxe farniiy suite 2for just
created fo a paiticular
function
$1,59.99-barell' half our standard rate! Each unit is nicely appointed .r,vith tr,r,o double
. suite beds and a separate living area that il-rclucles kitchen facilities and a dining table.
hotel unit that
-a
includes mole than one trpe
I&hen 1.o'.r' rather have someone eise do the cooking for
1,ou, eniov iu_xurjus diring
of room in orLe of our tlrree ar.rrard-wi-nning restaurants, or harre 3room service bring vou
. u,orkout room a room rneal. And betu,,een meals, vou- can r.r'ork up an appetite ain one of our tr,r,o heated
-
uth exercise faciiities indoor pooJs or fuliy-equipped r,r'orkout room. To make a reservation, cait 1-800-555-
ROOM or en-lai1 deluxe.room@regai.co
. Siandard rooms available rorn $99.99.
r Offer good through January 5,r,

Key Inferr,ncfion
To; deluxe.room@reqal.co
The hotei adclpts a neu,fan:ily From; harrytan@netscap.com
late for the iroliday season. Subject: Re-<ervation
l'd like to make a reservaton for a deluxe famiiy suite at the special holiday rate of
The rate for a deluxe family s159'99. Piease mal<e rny 5reservation for December 22"o to Dec,=mber 2,,. please
suite is $r59.99, n'irich is
let me lcnow as soon as possible if these dates are available, ard I will send you rny
ahnost half tire standard rate.
credit card details.
3

The guests can har,e fcod Thani<ing you,


deliveed tc their o1\'rr rooms Harry Tan

Guests can swim and do


phl'sical exercise indoors. 5' Based on the nfor,r'nation in the passage, to which holiday does the f;
advertsement refer?
f.
The man rvants to resene a
roor iil December from the
(A) Summer (B) Chnstmas r
zz"'r until the :6'h.
(C) Rannadan
I
(D) Easter
6. Which of the folloving can be inferred frorn the passage about the Hegai llotel?
r
tr
(A) lt is going to increase the family rate. I
(B) It is going to provide the guests with a free rneal. ir
(C) lt is going to allow the guests to cook in their roonr.
!
ffi

(D) lt is going to close down the out<joor pools temporariiy.


!
Fr,r|) t
J
t
a
J
a

Question Type 4

r j\_
\_ -- \t
'.-Y
t/^.:,/nt^.-
uJ , i-- i ; ) Type t Ma.n loa QJestions
-: 'j '*j
Type 2 Fact and Detail Questions
Type 3 lnference Questions
',ypeJ Cr,: ,:,oi"..ro,a:
..:.

l.-se and effect questions look at the reason for an event or action and its [--
-:-s.3irences. For this type of question, you rnay find it helpful to look for
:':'essions such as because (of,l, due to, owing to, as a result of, and thanks to
: 'r:;s cn cause. cause and effect questions r:ften take the followlng forms:
. Why is traffic heavy on the highway?
. What may happen because of the hurricane?
. V/hat caused the shipment to arrive late?

3iesiicns 7 and I refer to the foLtewing infcrmatlon and letter. TEY.EXPBI'5ION'


. fare a transportation
Using City Buses charge
-
. pre-paid (of moner) paid
:.'' white and blue. please board at the front door andlpay the fare
Buses are -
ahead of time
s .,eir get on. The fare per ride is'$1.50 for adults, and $.l.00 for senior citizens
. arritis
=-c;,ouths aged 10-16. chilciren under 10 ride free. The fare may be paid with -painfu1
inflammaton of the joints
:c''s. token, or a bus card. Please pay the exact amount directly into the slot at . innovation
:-::cp of the fare box. Remember that bills are not accepted, and drivers can -something
neu,lf introduced
-l: -aKe change for riders. Pre-paid bus cards mar be bought at the main
:-s :e'.ninal, or at any news kiosk. Fares paid using a bus card are 20 cents
:-=-3:':han when using cash. when yor"l wish to get offthe bus, please anotify
:-: :' ':' :r advance by pressing one of the buttons located throughout the bus.
Key trnfernnction
1..: - .. 3-:ses Companv, Irres should be paid when you
- --:" .'':----:.' :o -.ak vou for introducing the ciw bus pre-paid card. As a senior cirizen get on tire bus.
--..- -:: ::: = athrtis, I have long foud it difficultio d^eal u,irh small coins. ln the
,

-::.'- - , -.::: :ropped my change as I tried ro pur it into the pal,ment slot, causing a The fare varies aocording to
'
- --: -,--: : i r:riared people behind me. This made me reluctant to take the bus. d-ue age.
.- ,:-'"' ::::ariassmenr. Hor,eve! 5the bus card is easy to hold, and it is a rvonderful
----:::'.'*Jon. -\fanl' of my olrler friends have had the same experience, and we ar.e taldng l-hele are three methods of
-r: rls ;nore and moe often these davs. palirnent.

- -l::x \.ou,
Passengels must notif,' the
--::.i Braid d;'irer if thet uish to get off.

Bus cards have made it easier


7. r'/nat caused Hilda to feel embarrassed when she took the bus? for this'w,onan to use the bus.
A, She didn't have enough coins.
Bi She keoi dropping her coins.
Ci She got off at the wrong stop.
D) She lost her bus card.

8. !Vhat has been the resutrt of the introCuction of bus cards?


iA) Older people are using the bus more frequently.
iB) Older people no longer Lrse buses.
tC) Hilda Braid has dropped her card.
(D) People have complained because the card is too expensive.

CEEI

-
)
a
)

F
Er

"!-
ir
5i*rr,i:ie Tes;i. P ii; J. i(
(
Questions 1 throrqh 3 refer to the fotlowing fax. Ir
k
Ir
Fax fr
To: Peter Cooke, Heodly Eleckonics fr
From: Drren Simpson, Cusioms and Excise Bureou Ic
Re: Shipmeni tr
Dote: April2* fr
A shipment of 48 refrigerotors hos now been cleored for collection by ihe Dover Port Ir
Authority Cusio'ns ond Excise Bureru. This shipment orrived on Morch 27,n. An import
(
toriff of t1 3 is poyoble on eoch item in the shipmeni. Ai l 3 x 48 thot conres fo o totol
of !,34. This is pcyoble before the shipment wiil be reieosed for collection" Poymeni I
shouid be mode to Westmon Bonk, occount #223003, occount holder: Custom ond I
Excise. Pleose fox us once poyment hos been mode.
I
I
I
1. What is the purpose of this fax? 3. What shouid Peter Cooke send after I
(A) To inforrn Peter Cooke that his paying the import tariff?
shipment is ready for collection (A) A letter
(B) To inform Peter Cooke that his (ts) 1634
shipment has been rejected (C) A fax
(C) To inform Darren Simpson that he (D) An email
should pay a fee
(D) To inform Darren Simpson of the
cost of a refrigerator

C
Who is Darren Simpson?
(
(A) An official at the Customs and C
Excise Bureau t
(B) An importer of electrical appliances
(C) A trader
t
(D) A banker
t
!
(
t

l.
ir
!
EETD ir
:!
I

a
e
a

Fflff,ffi#
E@il
Questions 4 throuqh refer to the fotlowing announcement.

Personnel Departrnent Nerrs-It gives us great pieasure to amounce the appointment


of our nelv r-jce presidents. As of tomorclui, I\4arshali and Young, inc. r,iriil Frate ttto
nerr, \,-ice presidents: Research and Development's Gary Shepherd and Constance
I{a,s5 from tire Product Design Department, lto were informed of their promotions
last Tuesday }v{r. Shepherd, who has been u,rth this firm for ten years, r.till rernain in
R&D and r,r,ill be r,r,orking lrrith Jordan -Iones, Senior\,? in that department. N{s. Haye5,
uho has been a Project Manager in Product Design since joining Marshall andYoung
fir,e years ago, r.nill be i:eading up the Consumer Products Department along r.r,ith
Eugene Park, r,ro is transferring from his position as ce president in R&D. We are
expecting an exciting )/ear and looking forward to the continued success of Mr.
Shepherd and Ms. Hayes.

4. How many people fi'om Product Design . \Uhen were the new vice-presidents told
were pronnoted? about the promotion?
(A) One (A) Last Tuesday
Bi Two (B) The day after the vote
, 0 i Three (C) Tomorrow
iDi Four (D) Over a month aEo

5. $/ho will be leading the Consumer


Products Department along with
Eugene?
(A) The Senior VP
(B) Jordan Jones
(C) Gary Shepherd
(D) Constance Hayes

CEEI

c

e
Questions 7 throuqh g refen to the fol"l.owing message. tl
rt


WHILE YOU WERE OUT

To: l4/illiam Ma>:vtell
From: liatherine Potter, Blade Travel
Date: 1,1/ed., Februart ),,,i
Time; 7:30 p.m.

R ETU R N E D YO U R. CA L Li i N4 PC RTA NT/ !Y]!! C,U.L-AC,A1|{/' PL EAS E CA LL

MESSACE: The air portior-r of 1,oui'trip has not ,vet been corfirnred. I
Coniinration ivill probably come eariy tomorrorn,. llowever,
all ground and hotel reservations have leen confirmed 1,or you
I
and Joseph Hill. All coniirnration nuntbers, tickets. etc. v,,ill be

sent by messenger to Mr. Hill once everything is finalized.
TAKEN B\': David Sales
I

I
El F
J

ls
tl
7. Why did Katherine Potter cali? 9. Where does Katherine Potter probably
(A) To confirm Vr/illiam Maxwell's ftight
reservation
work?
(A) A messenger servrce
I
(B) To inform Willianr Maxwett that his (B) A hotel


flight is not confrmed
(C) To ask William Maxwell to cati Mr"
Hiil
(C) An airline
(D) A travel agency e

(D) To make a booking


8. Who wili be traveling?
(A) Only David Sales
(B) David Sales and V/illiam Maxwett

(C) Wllliam Maxwell and Joseph Hitl
(D) Joseph Hill and Katherine Porter
O
E

F
fa
a
ET|!?I I
F



ts
3"est ons 10 throuqh 12 refer to the fotlowing forrn.

Darnley's Dairy
,',: "3ul,J like to thank all our loyal custorners for choosing Darnley's Dairy for all
:-:'cairy neecs. ln order to streamline our delivery servce, and to ensure you
::-:i:ue to receive our products in tip-top condition, we are asking all customers
:: * o''rt the order form below. Your details will be entered into our new customer
:=:a3ese. and we will use this information to serve you better. As always, there will
:: "c char-Ee for home delivery.
--a-K yO{J.

Name:
Street Address:
ci:
I -:-: r- a :t i::!..11;
i';i.i1r!,{rii',,;i:'i. *:=.r,
::-'.ee milk wqeL
f cafto tlUles q Mo, [Led & Fri
-:,,'-1at rnilk
-: e n:ilk
:"' -::- c rnitk
: :'ec milk:
=,
^-^^^!^^
- --uiLE
S:',,,':erry 2 times-nweek_ Sat ard Sun

-=
4=r-
nethod:

= 3s3 return ihis to your Darnley's Dairy milk deliverer.

,i -a: is the purpose of this form? 12. How many varieties of milk can be
: To catch customers who haven't ordered using this form?
oaid their bills (A) Six
3 To improve their delivery service (B) Five
3 Tc thank customers (C) Four
D To reduce delivery times (D) Three

ni. tow much does Dai'nley's charge for


'cme delivery?
A) $1 per item
'3) lt doesn't say.
,C) Nothing
,D) lt depends on the item.

TEI

I
a
)
a
I
C
I

Questlons 13 throush f refer to the fotlowing memorandurn,
I
;

MEMORANDUM C
To. All Employees

Frorn: Sidney Flanclers, Off ice N4anagei'
Date: Septenrber 4
Re: \/acation Days

Sii-rce i'i is never too early to be prepared, I am requesting tlrat all emplcyees prornotly submit
to their departmental managers ariv requests for vacatiorr dars for the rernainder cf the
year. As irou knorv, the enC of ihe ,g is our busiest time, and there is allays the proLrlem
of hav;nE to sciredule vacations and personal time off around the end-of-year iroliciays.
This is tl-re mosi popular time for vacatiorrs, apart from the summer months, anC ii takes a tF
lot of time to coordinate. I ruill work ivith all deparlmental nianagei's to see that ali vacation
requests arc honored vuhere possible, except in cases where it is anticipateC that the temoorary
F
staff will not be able to cover tlre projecteci workload. Unfortunately, rrue will have to request
{F
that some emoloyees (generally employees \^/ith little senioriiy) postpone their l,acatron I
plans uniil a more convenient time. rhose cf you who do not get your fjrst choice of vaction ;
this time rounci will be given priority next ime However, please note that this is still nct a
G
flat guarantee that you wili get your chorce, even then. l wouid like io ask tirat all requests
be made to the appropriate offices before the encl of the week. Thank y'ou for your cooperarion rl
in this mtter. Rest assured that I wili do mV verv best to accommodate all r,vishes. t!
rl


13. Who will be receivrng vacation requests?
(A) The personnel secretary
15. Accordng to the merlo, when should
requests for vacation time be made? e
(B) The r:ffice manager (A) By the end of the day C
(C) All employees (B) By the end of the week e
(D) Temporary employees (C) By the end of ihe month C
(D) By the end cf the year
e
14. What is true for employees with more
seniority? 16. Accorcjing to the memo, what problem
(A) They will not need to make often occui's?
vacation requests. (,A) Enrployees do not schedule
(B) They nray be asked to postpone

enough vacation time.
their vacations. I (Bi \ia.cation tinle is used too early in
(C) They will probably Aave their llie year. rt
vacation requests honored. (C) Denartmentat managers orten !
(D) They will not receive this reject reouests for tirne off . :
memorandurn. (D) There is driflcult,y scnedulnEr
l'acations i ret * und.
!
f
I
EEf'r ;
tl
;
F
F
E
i: estions 17 throuqh 20 refer to the fol.towing !.etter.

t I
I ,
I Taylor and Bryc.e, Attorneys-at-La.w I
I
l 13 \Wbodlawn Avenue
I
I Albanv, NY I1208
I
I
I
I
- :,.: -l:lines. Inc.
i - l'.3r 1660-i00
I
I
. 1 .,,-.:oiis. l4N 55440
I
I
I - .: -i:r -\1adam.
I
I
I
- -.;.r-.e lhis free mileage cor-rpon (attached) from your airline when I rook a flight to San
i -:=::is:o in \4ach. Though I am currently not enrolled in the Polar N{iles Progrirr, having
I
I
:..: :5o':t the various benefits on ofter, I am inreested in becon-ling a member inO receivin[
--'- -t-.ir[)f t,onus Polar l4iles offered u,ith the coupon. ln
I
t
addirion, I would like to have rh!
I :,--=:!. o my recenr flights on your airline (ticket copies attached) credited to m1, new polar
I
,
. l :. :count. ifpossible.
I
I
' : -'-'- ,:re to take this opporturniry to let you know that I appreciate all you did fbr me last
I
- .'.:::i:r
I
I
'.'hen I traveled on )our airline from Boston to Finland. It u,as the first time I had
I -t::'.:.*: airiine, and to be honest, I had mi. doubts about what kind of service ro ey,pecr"
t .'--'.:. i a.i happy to sa) that I was
I - proven wrong. The plane r,as six houls late tal-ing off
I :-- .: : :errible Christmas EveLlizzard-over which I knou, you had Iittie conrroll), but yo.,r
t .-- :-: ' I ltev could to ameliorate the situation. I plan to continue to f1y your airline because
I
I -' : -- -- *::.ousassistance and service I received frorn Poia Airlines empioyees during thar long
I
I
-:.. =.: s;bsequent flight.
I !
I I
I I
I
.::- : :..- Tar-lor I
I
I

'7. *',,iiai was Mr. Taylor's reason for writing 19. Where is thls letter being sent from?
:3 Polar Airlines? (A) Finiand
A He wanied to make a complaint. (B) Minneapolis
B, He wanted to enroll in an air miles (C) Albany
program. (D) Boston
C) He wanted to make a reservaton.
D) He wanted to apply for a job.
24. What caused Mr .raylcr"s plane to L.'e
deiayed? I
i8. What did Mr. Taylor receive from polar (A) Lack of assistance
Airlines inlMarch? (B) Weather conditons
(A) A coupon (C) Mechanical probiems
(B) His Polar Miles membershrp (D) Pocr control by Polar Airlines
(C) 10,000 Polar Miles
(D) Courteous service

EEI

a
a
a
a
I
t
I
I
Questors 21 throuoh 24 refer to the foltowing letter.
t
!
a
.c-9.,r,:!*:9r.ri,t-t'.-Q^6l:r.-G-.-J. {!:^o-j-C--,-.--e.4i\g-}1.-rr-.o1c-
arfc<}.O-:c--rc-Q.9r:.---9.: c.o^gl-.-.
'
9/
I
G
Dear Alberta Bank Customer, i
9 E
The follorting contains important information about your new Altrerta Bank ATM/Debit I
^( card. Plerse read it carefuliy. This information could lreip protect you against fraudulent I
use of your card by others. i6
I
s,
Instructions regarding th-. enclosed item(s): 'J

-1
q)
. lf the enclosed Alber..a Eiank Card replaces a valid card that is about to expire, simply
L'
sign the back of the nerv card and begin using it as you would ordinarlly" Your confidential -)
'")
I Personal ldentification Number (FlN) is rhe same one you have beerr using.

6r
. ln ali other cases, please take it to the Albert Bank branch which is most convenient ,)
/
cT for you tc sign and validate yc'ur new Bank Card, and choose a new Pll(. The Alberta at

6 Bank recommends that customers do not use dates of bith as their PIN. Please remember
.

!, to bring two forms of identification with you, such as a passport, student lD card, driver's ,t

license, or credit card issued by the ,Alberta Bank.


e
i lf your Bank Card is lost, stolerr or damaqed, please call the AlLrerta Bank Card Helpline,
' n cperation 24 hours a day. The telephone number for this helpiine can be found on .l
the back of your car,J. We advise you to make a note of this and keep it in a safe place. ia

?l Remember, piease destroz your old bank card prc,perly.


C

3 ,o not hesitate to visit any of our branches anv time you have any questions about the -
f Alberta Bank anci our v'iide range of services.
,J ^. - c

ra
: Albefta Bank -
c.)
,l!

21. What was enclosed with this letter? 23. If this card is a replacement for a lost
(A) A Personal ldentification l{umber card, what must the customer do?
(B) A new Bank Card (A) Begin using the card as usual
(C) A bank statement (B) CallAlberta Bank
(D) An expiration notice (C) Visit an Alberta Bank branch
(D) Pick up a new card

22. Who is the letter fi'om?


(A) Friends 24. Which of the foilorving is I'lOT
(B) A customer recgrnmrenderi as a PIN?
(C) A bank I (A) Cu,stomer's favorite numbers
(D) An advertising agency (B) Cusiomer's date of brth i
(C) Dates from US hstory lr
(D) Binary numbers I
l.
TrIil lr
t
!
!
e

Questions 25 throuqh 28 refer to the foil.owing fax.

To: Celia Kelly


Prom; Aldrew l,{athers
Date: Saturdal,, March zr
R-e: Arlival in Tokyo
I have been unexpectedl,'called to an emergency meeting in Seoul this weekend,
and thus u'ill not }ie able to meet Mr. Robert Bayer at Narita Airport in To\,6 tomorro.w,
morning (Sunday, March zz) as ptranned" I'm sorry not to have contacted you earlier
about this, but tire call came through just as I rvas about to board mv flight to Japan
from Ner,r,'York.
I was fortunate enough to get a seat right a\^ra) on a plane for Seoui, so instead of
being on my wa)r to To's right no.vr,, I am currentiy uraiting in San Francisco to embark
on the finai leg of my flight to Korea.
This r'roie thing was quite unforeseen, and l apologize for an1,' inconvenience it
may have caused; houet.er, my presence in Seoui this weekend is urgentl,'needed. I will
contact you again upon my arrival there. My business in Korea will be cocluded by
X4ondal' afternoon, so I expect no difficuiq' in being present for the staft of the Toky
conference on Tuesday morning" My assistant, Ms. Alice Lang. will be arrir.ing there as
planned, and will act as my agent until my arrival. I have asked her to contact Mr. Bayer
as soon as possible to explain the sitrration and then to meet \^ith him on my behalf
according to our original schedule. I have no doubt NIs. Lang utll handle the sltuation
professionaill' and diplomatically.

25. Who will be meeting in Tokyo on Sunday? 27. Where willAndrew Matlers most likely
(A) Alice Lang and Robert Bayer be on Tuesday morning?
(B) Ceiia Kelly and Robert Bayer (A) San Francisco
(C) Andrew Mathers and Alice Lang (B) Tokyo
(D) Celia Kelly and Andrew Mathers (C) Seoul
(D) New York

26. Who will be the last person informed of


the change of plans? 28. Due to which of the following reasons
(A) Aiice Lang is Andrew N4athers changing his plans?
(B) Celia Kelly (A) l-.ie decided to take a last minuie
(C) Robert Bayer vacation.
(D) Andrew Mathers (B) He has tc attend an emergency
meeting. I
(C) He didn't r,,ant to'meet Robert
Bayer.
(D) He thinks Alice Lang can do a betier
job

TII

fr
ir
ic
ir
Questions 2? throuqh 33 refer to the fol.l,owing chart and memo. ir
fr
Ir
Ir
Organizctionol Chort of the City Librory, cs of August 20, 2OOs It
Guidelines estoblishecl in the first meeting o the Librory Sub-ccmmittee, fr
olsc helC on Augusi 2A,2C05.
Ir
Ir
rr
fC
I
Choir o Reference Seciion
Brion Kingsicn
lr

Commilree Member I Commitiee Membe: 2
Morion Twyrnon Morio Comilleri
[
r
tt
Ir
It
Ir
lr
Ir
MEMO
To: All menrbers of the city Library sub-comrnittee and Library employees Ir
From: Alex Farino, City Courncil Director of Public Services tc
Re: OrganizationalHierarchy
Date: September 12, 2005
lc
fc
Please take a look at the attached chart. As you know, the Cis Library sub-committee fc
was set up to deal with tire day'-to-day running of the city library, and as an effort to
improve the overall efficiency of ths institution. At the inaugural meeting on August
ic
20'n, the official chain of command, so to'speak, was establlshed. Howevei-, it sers 6
that the primary reason for the existence of the crmmittee has been misunderstood ,c
by the majority of the members. I have been receiving indil,idual dccuments and
letters from most of the people named on the cl-;art. The u,hole purpose of rnaking C
this chart was to prevent this from happening. All complaints ancj proLrlems regarding ;
the reference and multi-meda sections of the library should be reported by the
librarians irr charge to comnrittee rnembers 1 or 2. After discussioir, if they, are t
unable to resolve the complaint, then they should take t tc lhe next level, in other t
tt'crds, to the chairman of the Heference Section, tsrian Kingstor. Shor:!d he feel it
necessary, he rnay bring matters 10 rny attentcn; otherwse, he is authorized to tal.,e
t
action as he sees flt. lt is the same scenario lvith the adults' and children's lending t
libraries: firsi approach committee menrbers 3 or 4, who vyrll then ap5:;-oach the
relevant chairperson if needed. Under no circumstances shoul<j anyone approach
me directly. I urge you to follow this protocol.
ir
Ir
IIED i;i
,;
!
t

WFF+
F'idd;##Y
@
29, What is the name of the person at the gZ. Whom should Anthony Edwards con-
top of the chart? tact if he has a problem?
(A) City Council (A) Janet Miles
(B) Brian Kingston (B) John Atlee or Sarah Hazlett
(C) Allie Green (C) Allie Green or Brian KinEston
(D) AIex Farino (D) Mchael Bentley

30. What is the purpose of this memo? 33. Has the new organization of the library
(A) To remind members of the next been a success?
meeting (A) Yes, overall, but with some minor
(B) To remind members of whom to difficulties.
contact about problems (E) It does not say.
(C) To explain the library sections (C) No, the members have ignored the
(D) To thank the members of the iibrary chain of command.
sub-committee (D) Yes, it is a great success.

31. Who is in charge of books for iibrary


users under '10 years of age?
(A) Finola Benettone
(B) Anthony Edwards
(C) John Atlee
(D) Janet Miles

CIEI

I

I
Questions 34 thrquqh 38 refer to the fot[owing schedute and fax.
l!
I
I


rq

50 i0:00 I Aisle seat

-:Y"' *r-r - r{qt:l-q


Ir/ay - 3'"
-ton'"
06:30 Arrival at airpo - --]4t'-
pck-up by representative from Fei'rari
10:30 Meeting with car interiors ciesign team
12:00 Lunch
13:00 lbur of factory
15:00 h4eeting witn Chief EnEineers
16:30 Your presentation (to Board of Directors)
'19:00 Dinner with members of the Board of Directors
I
May 4*
T
08:00 Breakfast meeting with Paolo Svegli I
09;15 Tour of secc,nd factory site
1'1 :30 Meeting with Maria fi4odesta
F
13:00 Lunch - free time T
16:00 Your second presentation (to export division)
19:00 Dinner reception I
It4ay 5'n
I

I
!
l
A.M. Free time (9:00-13;00 sightseeing -individual tour arranged)
13:30 check in forflight. Tour guide will
tvu uurus vytt q9vurtpotry you to
accompany yvLt tu (airport.

Hotei reservation: 2 nights, single room at the Astoria


!
a!
!
+1ir4.

MEMO
To Alisla r Btack

Fax #: 023-999-9998 C
From:
Fax #:
WenCy Har^tweli TraveLl
021:-998-9998
C
Dear Mr. BLack,


As requested, I am sending you a detaiLecl ;rinerary for your fcrihcc.minq trip to liaty. As vou wiLl
see, botn your outgoing and return fLights have been confirnreo', and I have reserved an aisle seat botlr I
v',ays. I have been in Cirect coniact vrith oi.lr Pisa branch, anC tirey have obta;ned the sci-reCule cf meetirqs
and events pLanned for- your stay in ltaLy. We have succeecied in arrangir-q a bnef meetirrg witl^r l',4r. Paolo
I
SvegLi of the lialian lVotor VehicLe Manufacturers Associaticn, oLthcrtgh he is v'iLl.ino to give no rnore
than 'i hour of his time. I krrow that you l-rave airead;r beer, ir, tcucl-r witl-r him by e,.naiL,.io lthink that
this should Lre iong enough tc discuss ycut" proposaL in perscn. i he is rr'tere-cled en.;ugh to set up thrsf
I
inrtial. meeting, lthink we n'ray nave a good chance of :eitir,g up the ccnlracl.
You'll ha,e cne morning ol sightseerng before you ieave
-ihe
T
Don t hesitaiE to get in touch if you have any questions.
gurCe wi[i rake vor.t tirectt],to the airport
;
Have a gocd tr-ip. :
Regards
Er:
Wendy Hariwetl.
:
.].:. !
!
TEIZ ;
T
F
;
G
E
v. What is probably the purpose of Alistair 37. Whom will Mr. Black probabrly be
Back's trip? traveling with?
rA) To set up a contract with an ltalian (A) With a business associate
motor rnanufactu.er (B) With his spouse
iB) To set up a new factory (C) No one
tC) To have an aisie seat (D) Paolo Svegli
(D) To fly to Tokyo

3E. How long will Mr. Black spend


35. To whom willAlistair Black be making sightseeing?
oresentations? (A) One ful day
iA) Maria Modesta (B) No time during this trip
iB, The Board of Directors and the (C) Several hours
Export Division (D) 3 days and 2 nights
lC) Paolo Svegti and the Chief
Engineers
1D) Employees at two factories

3. \Yhich of the following statements is


:rcbably NOT true?
Ar Alistair Black has been
communicating with paolo Svegli.
3 Aiisiair Black is good friends with
Paolo Svegli.
C, Paclo Svegli has littie spare time to
rneet with Alistair Black.
Dl Alistair Black has paolo Svegli,s
email address.

TIEI

f
t,
p
I,

t
I
C
C
Questions 39 and A0 refer to the fo[towinq agenda and rnerno. t
t
t
Asena C
Personnel llepartment tlortnly ilGetins
C
Ifionlat 14" lulu,4:3ll n.m. C
lntGr[iew Boon $ C
l{ew Business
C
, Appointment of new depariment head i\ew policy on interviewing c
. Relocation - new offlce sites New employee health insurance system C
C
e0orts
" lnterviewer training committee Employee reiations workshop t

olhcr husiness
(please notify me by July if you have other items to add)
t
10'n
t
t
t
MEMO t
To:
t
All Personnel Department employees
From: Ursula
t
Date: Ju1y 2'd t
Re: Meeting agenda t
This is a quick reminder aboui this month's meeting, u,hich will be helrj a r,veek t
earlier than usual. This is because the third }l4onday this r.nont]i is a natjonal lroliday, C
and all offices lryill be closed. Be sure to nrai<e a note of this date because absences C
will not be excused. ln addition, please 'rote thre change of location. it nriil be held in
interview room 3 this time, not roorr 2 because of conrplaints about the broken air
C
conditioner. 'fhe management has decided not to fix the air ccrditioning irecause we C
will be relocating around the midcile of August. Tlre new location of our office is item C
number 3 on the agenda. Please bring any iCeas you have on faclities that you feel t
should be proded in our new location. I will be handirrg c,ut forms at tte nreeting for
you to fill in with vour ideas. There will be an explanaiion of our ne\iv employee health
t
insurance system. Mark Southwold will be e>lplaininq lrorry tlre new systern wiil save t
you mor'rey, whjle increasiirg over.all coverage. He lras aske d rne to intorm you that hr: t
is wi)1ing to talk one on one wiih anyone irterested, but i:lease n:ai.r an appoiritment t
with his secretary firsl.
Because we ha'i,e a lot of important tirir:gs discuss, I tbresee the meeting
t
running a little longer tlran usual, so please be sure anivc olr tire.


\-- t
t
I"FT T
t
t
t
t

39. Why is the rneeting earlier than usual? lr2. Who should notify Ursula by July 10,'?
(A) The regular meeting day will be a (A) People who will be absent from the
day off this month. meeting
(B) The regular time is being moved (B) People who want to consult Mark
from Mondays. Southwold
(C) There was no meeting last month. ((.) People who want to add items to
(D) The company felt that it was time the agenda
for a change. (D) People who wish to attend the
rneeting

LO, What would have been the date of the


ireeting if it had not been changed? 13. Which of the following statements is
(A) Seven days early l,lOT true?
(B) July 21"' (A) The department is changing its
(C) Monday interview policy.
(D) July 2B'" (B) The personnel department will have
a new head.
(C) The new insurance system is costlier
at. Vlhy isn't the management going to than the old one.
repair the air conditioning? (D) The department has at least three
rAl lt is too expensive. intervrew rooms.
Bi The weather is cooler these days.
Ct The company will move to another
building.
Di They are waiting for permission.

CIf,'
;
a

C
ffi% rF
!
Questions 44 throush 48 refer to ttre fotl"owing ernails.

!
i ) I
\ Dear Nancy, I
\ I
Thank you for qetting back tc me so quick[y. I haven't forgotten what we discussed,
and lwi[[be having a meetinq vvrth Bob Jones laterthis afternoon. Do you want me
rl
to ask him if the budget can be i-aised to $35,000? We had set a l-rudget of $300,000,
(
but after going ihrough the Lrui[ding pta;rs with you and the architect, Ithink ihat it
is not going to Lre enough. ihave been going through the bocks, and ithink the firm
can manage it. iam pretty sure that, together, you and lcan come up lvith a pretty
)

persuasive package that we can take to the next leveI if Bob is unwiL[ing to discuss i

it today. i krrow that he is the perscn I am supposed io consult first, but frank[y, he !
[acks ihe power to make that kind of decision. I
Let me know what yori think. T
Anita I
!
) It
!
!
!
Dear Anita, !
!
Well, I too have been looking at the figures, and I think that rnale u'e shorld ask for
$4oo,ooo. It is embarrassing to go u,ay over budget once a pro-iect has begun, so I C
ouid rather ask for more before we begin and not have to cut corners later. I think it
r.t

is a waste of time goirrg over eve{thing with Bob, but I understand that this is the
C
procedure. Talk to hini so that he klows what is going on, but rake an appointment to taik C
to Joseph Green, too. He is a lot more influeitial, and I knorv tirat he has
.been
interested C
in this project from the start. It will definitely help to har,e hirn on our side. See if 'ou can C
get Rosemar-v Connors to come along, too-let's make a mini-presentation to them both. C
If they both like our ideas, I think we will have no trouble getting rvhat vve want.
C
Talk to you later, C
I
Nancy ?
C
rt
I
I
It
I
rcEl t
q
(t
(t
;

Wrat are Anita anO Nancy trying to do? 17. What kind of project are Anita and Nancy
Ar Stop Bob Jones from attending a probably luorking on?
meeting (A) Construction of a building
rB) Gain extra funding for a project (B) Decorating a house
iC) Make dinner plans (C) Starting their own cornpany
,n\ lu4eet influentiai peop,le (D) lnvesting in the stock market

lr5, How much does Nancy want the budget lr8. Anrong the followinE, who probably holds
raised? the highest position?
,At lialf as much as Anita (A) Nancy
'B) By a third (B) Anita
,c) By $5o,ooo (C) Bob Jones
,D) An unspecified amount (D) Joseph Green

L6. Whom does Nancy want to make a


cresentation to?
A, Bob Jones
3 Bob Jones and Joseph Green
C "oseph Green and Rosemary
Connors
! Rosemary Connors, Joseph Green
a:o Bob Jones

Itrtr 7,
+C;r89,
qtf,aCn
;r;;;T;
nci v' e
+
E90E9e

lc \22
iE
vl,sr eiJrl
i_#
iC st 8l-cli
il,.lil]E ELI
Fl__!
v,zL c tt

EIEI

Vous aimerez peut-être aussi