Terminal Complaint Report

Report on Janaury-2014
Pending -
1/1/2015 To 31-12-2014 Sub Total Completed 186
Grand Total 186
Total Complaint Ticket Report on Weekly 1
Pending -
01-1-2015 to 01-05-2015 Completed 28
Total Complain Ticket 28
Kind of the Problem weekly 1

Problem of Campany 9
Problem of Customer 19
Total 28

Pending -
12-1-2015 to 16-01-2015 Completed 52

Total 52

Pending
19-1-2015 to 23-01-2015 Completed 56

Total 56

Pending -
19-1-2015 to 23-01-2015 Completed 40

Total 41
COMPLAINT REPORT 2015
NO. Start Time End Time UT Type UID Connected BTS IP Address
Date
0001 1/2/2015 9:50 AM 9:57 AM ePST181 244741193 KDS123P_1 No
0002 1/2/2015 9:57 AM 10:03 AM ePST181 388666772 BMS003_1 No
0003 1/2/2015 10:03 AM 10:07 AM ePST181 544748728 BMS013PT_2 No
0004 1/2/2015 3:29 AM 3:31 AM CPE herro 234701248 PPS428_1 10.0.130.10
0005 1/2/2015 3:55 AM 4:08 AM CPE herro 383889 PP023
0006 1/3/2015 9:00 AM 9:24 AM ePST181 234737168 PPX146_2 10.0.112.201
0007 1/3/2015 9:24 AM 9:28 AM ePST181 234706962 PPM237 10.0.177.68
0008 1/3/2015 11:00 AM 11:02 AM fiber
0009 1/3/2015 11:02 AM 11:06 AM CPE 234701054 No No
0010 1/5/2015 8:19 AM 8:32 AM CPE 234785868 KHS039_3 10.1.90.138
0011 1/5/2015 8:32 AM 8:34 AM ePST181 424780746 PPX153_2 10.0.113.194
0012 1/5/2015 8:34 AM 8:37 AM fiber PP124 10.255.24.239
0013 1/5/2015 8:37 AM 9:05 AM CPE123 234747052 PP137_3 Seccussfull
0014 1/5/2015 1:30 AM 1:37 AM epst181 234704796 PP026_2 10.0.160.185
0015 1/5/2015 1:30 AM 1:41 AM epst181 234704796 PP135_3 10.0.192.114
0016 1/5/2015 3:00 AM 3:08 AM ePST181 389070777 KPS041RD_1 10.243.16.62
0017 6/1/2015 9:00 AM 9:30 AM ePST181 544774779 BMS009_2 No
0018 6/1/2015 9:30 AM 10:12 AM ePST181 544777705 BMS002_2 10.1.65.87
0019 6/1/2015 10:12 AM 10:16 AM CPE herro 234747390 KDX004_3 10.64.0.119
0020 6/1/2015 10:16 AM 10:29 AM ePST181 234747306 PPM005 No
0021 6/1/2015 10:40 AM 10:47 AM CPE herro 383016277 BMS072P_2 10.1.83.114
0022 6/1/2015 1:30 AM 1:54 AM CPE 234713421 PP004-2 10.0.177.3
0023 9/1/2015 1:54 AM 2:08 AM ePST181 234789702 KDS117TM_1 no
0024 9/1/2015 9:25 AM 9:32 AM cpe 244773337 TKS013R2_2 No
0025 9/1/2015 9:32 AM 9:38 AM CPE herro 234700091 PPX155_1 No
0026 9/1/2015 11:25 AM 11:32 AM ePST181 234766640 PPS410_1 10.0.81.139
0027 9/1/2015 11:32 AM 11:44 AM ePST181 234702338 PP107_3 10.0.81.135
0028 9/1/2015 11:44 AM 11:47 AM CPE123 234702195 PPS480_2 10.0.112.189
0029 9/1/2015 1:20 AM 1:28 AM CPE123 234703479 PPX140_1 10.0.98.114
0030 9/1/2015 2:00 AM 3:41 AM cpe 234701810 PPX142_3 10.0.98.254
0031 9/1/2015 3:41 AM 3:59 AM CPE123 234703479 PPX140_1 10.0.98.114
0032 9/1/2015 3:59 AM 4:15 AM CPE123 234702195 PPX155_3 10.0.112.189
0033 9/1/2015 4:15 AM 4:34 AM ePST181 234702338 PP107_3 10.0.81.135
0034 9/1/2015 4:34 AM 4:46 AM CPE123 544776898 BMS053MB 10.1.64.161
0035 9/1/2015 4:46 AM 4:56 AM CPE herro 234748987 PP010._3 10.0.98.1
0036 1/10/2015 9:50 AM 10:00 AM CPE herro 544776898 BMS053MB_2 10.1.80.234
0037 1/10/2015 11:59 AM 12:00 PM CPE123 234798768 PP018_3 10.0.81.184
0038 1/10/2015 12:00 PM 12:08 PM Epst181 383023288 KSS025_2 10.1.48.154
0039 1/12/2015 9:50 AM 9:54 AM cpe 234747832 PP137_1 10.0.192.77
0040 1/12/2015 9:54 AM 10:08 AM ePST181 234788422 PPM368 10.0.144.200
0041 1/12/2015 10:08 AM 10:17 AM CPE123 234798768 PP018_3 10.0.81.184
0042 1/12/2015 10:17 AM 10:42 AM CPE123 234763996 PP102_1 10.0.81.154
0043 1/12/2015 10:42 AM 10:54 AM ePST181 244743316 KDS110R1_2 10.1.0.121
0044 1/12/2015 10:54 AM 10:58 AM cpe 234715353 PP031_3 No
0045 1/12/2015 10:58 AM 11:01 AM ePST181 234735653 PPX150_2 10.0.113.170
0046 1/12/2015 11:01 AM 11:04 AM ePST181 234705087 PP119_2 10.0.97.238
0047 1/12/2015 11:04 AM 11:07 AM cpe 234716368 PP123_3 10.0.96.104
0048 1/12/2015 11:07 AM 11:12 AM cpe 234747859 PP023_2 10.0.177.146
0049 1/12/2015 11:12 AM 11:16 AM cpe 234701526 PPM104 10.0.114.124
0050 1/12/2015 11:16 AM 11:21 AM cpe 234701505 PP122_1 10.0.96.180
0051 1/12/2015 1:00 AM 1:28 AM cpe 234701505 PP122_1 10.0.96.180
0052 1/12/2015 1:28 AM 1:31 AM CPE herro 234737772 PPM106 10.0.112.131
0053 1/12/2015 1:31 AM 1:38 AM ePST181 244743316 KDS110R1_2 10.1.0.121
0054 1/12/2015 1:38 AM 1:40 AM cpe 234702195 PPX155_3 10.0.100.68
0055 1/13/2015 9:50 AM 9:52 AM cpe 383000954 SVS056_1 10.176.16.107
0056 1/13/2015 9:52 AM 10:23 AM cpe 234710832 PP049_3 10.0.113.220
0057 1/13/2015 10:23 AM 10:36 AM ePST181 234799733 PPS322_1 Seccussfull
0058 1/13/2015 10:36 AM 10:41 AM ePST181 234701759 PP119_1 10.0.99.113
0059 1/13/2015 10:41 AM 10:58 AM cpe 385902920 KHS008R5_3 Seccussfull
0060 1/13/2015 10:58 AM 11:02 AM cpe 234778705 PPX144_1 10.0.114.200
0061 1/13/2015 11:02 AM 11:11 AM CPE123 344769491 SVS020_3 No
0062 1/13/2015 11:11 AM 11:21 AM ePST181 234705254 PP105_2 10.0.97.216
0063 1/13/2015 11:21 AM 11:30 AM CPE123 234712101 PPM2424 10.0.176.158
0064 1/13/2015 2:29 AM 2:30 AM CPE123 234755077 PPM385 10.0.208.22
0065 1/13/2015 4:57 AM 4:57 AM ePST181 434720052 PVS052R8_1 10.16.64.49
0066 14-1-15 9:59 AM 10:00 AM cpe 234747214 PPX153_2 No
0067 14-1-15 10:00 AM 10:10 AM cpe 383019623 PP139_2 10.0.208.171
0068 14-1-15 10:10 AM 10:16 AM cpe 234709815 PP109_2 No
0069 14-1-15 10:16 AM 10:27 AM ePST181 234789702 KDS117TM_1 No
0070 14-1-15 10:27 AM 10:31 AM cpe 386911111 KDS091P_1 10.1.48.109
0071 14-1-15 10:31 AM 10:55 AM CPE herro 383711111 KDX007_1 10.1.50.59
0072 14-1-15 10:55 AM 11:12 AM cpe 234710297
0072 14-1-15 2:25 AM 2:30 AM ePST181 234714207 PP124_1 10.0.112.154
0073 14-1-15 5:20 PM 5:23 PM CPE 234702654 BMS053MB 10.1.87.37
0074 15-1-15 3:20 AM 3:28 AM cpe 382222275 KDS032RD_2 No
0075 15-1-15 3:28 AM 3:36 AM CPE herro 383016346 KDS032RD_2 No
0076 15-1-15 3:36 AM 3:39 AM ePST181 389090066 KDS029RR_3 10.1.50.221
0077 15-1-15 3:39 AM 3:50 AM ePST181 234716697 PP021_3 10.0.80.73
0078 15-1-15 3:50 AM 4:07 AM cpe 234734443 PP102_3 No
0079 15-1-15 4:07 AM 4:27 AM ePST181 244777797 KDS029R4_1 10.1.32.114
0080 16-01-15 9:00 AM 9:08 AM ePST181 334747647 KPS029R3_3 No
0081 16-01-15 9:08 AM 9:16 AM CPE herro 234709932 PPS454_1 10.0.97.172
0082 16-01-15 10:00:AM 10:05 AM CPE herro 234709932 PPS454_1 10.0.97.172
0083 16-01-15 11:30 AM 11:40 AM ePST181 234702537 PPS092_2 10.1.92.205
0084 16-01-15 2:13 AM 2:17 AM cpe 234723838 PP117_3 10.0.112.159
0085 16-01-15 2:17 AM 2:29 AM cpe 234716660 PP123_1 10.0.115.116
0086 16-01-15 2:29 AM 2:54 AM ePST181 234789534 PP101_3 10.0.80.103
0087 17-01-15 8:50 AM 8:55 AM cpe 234703100 PPM005 10.0.117.56
0088 17-01-15 8:55 AM 9:14 AM CPE herro 234701370 PPS490_2 No
0089 17-01-15 11:55 AM 12:00 PM ePST181 387500000 BBS066P_2 10.48.48.8
0090 19-01-15 8:40 AM 8:53 AM CPE herro 234757779 PP112_2 10.0.113.43
0091 19-01-15 8:53 AM 8:57 AM CPE herro 234701788 PP118_2 10.0.144.139
0092 19-01-15 8:57 AM 9:00 AM ePST181 334747080 KPS007R3_3 10.1.50.57
0093 19-01-15 9:00 AM 9:11 AM cpe 234719967 PPS065_3 10.1.92.211
0094 19-01-15 9:40 AM 9:52 AM ePST181 234755833 KDS122TM_3 10.1.47.183
0095 19-01-15 9:52 AM 10:04 AM ePST181 234777081 KDS129P_3 10.64.0.115
0096 19-01-15 10:04 AM 10:34 AM ePST181 234716063 PPS092_1 10.1.64.201
0097 19-01-15 10:34 AM 10:58 AM ePST181 234788819 BBM014 10.48.0.17
0098 19-01-15 1:00 AM 1:25 AM ePST181 244741194 KDS123P_3 10.64.0.105
0099 19-01-15 1:25 AM 1:34 AM cpe 334731693 KPS007R3_3 10.1.32.123
0100 19-01-15 1:34 AM 1:51 AM ePST181 634783787 SIS103_2 10.96.1.117
0101 19-01-15 1:34 AM 2:05 AM cpe 234747185 PP122_1 10.0.116.96
0102 19-01-15 2:05 AM 2:21 AM CPE herro 382208899 PPM207 10.0.80.26
0103 19-01-15 2:21 AM 2:26 AM CPE herro 234701783 PPS428_3 10.0.145.6
0104 19-01-15 2:26 AM 2:29 AM ePST181 234708250 PP003_2 No
0105 20-01-15 8:30 AM 8:40 AM epst181 234716184 PPS321_2 10.0.128.143
0106 20-01-15 8:30 AM 8:40 AM epst181 234716184 PPS321_2 10.0.128.143
0107 20-01-15 8:40 AM 9:10 AM epst181 244741194 KDS123P_3 10.64.0.14
0108 20-01-15 3:00 AM 3:04 AM epst181 244741219 KDS109P_1 10.64.16.137
0109 20-01-15 3:04 AM 3:11 AM cpe 234707929 PP016_1 10.0.82.155
0110 20-01-15 3:11 AM 3:22 AM epst181 544700151 BMS058R5_1 10.1.89.72
0111 20-01-15 3:22 AM 4:00 AM epst181 383024582 KSS050_2 10.1.32.77
0112 20-01-15 4:00 AM 4:16 AM W128 382594974 PP009_1 10.0.82.183
0113 20-01-15 4:50 AM 4:54 AM epst181 624799903 KTS012R6_1 10.1.81.41
0114 20-01-15 4:54 AM 5:07 AM cpe 234702301 PP043_2 10.0.209.104
0115 21-01-15 9:00 AM 9:20 AM cpe 234704672 PPX155_2 10.0.98.122
0116 21-01-15 9:20 AM 9:35 AM cpe 234702349 PP026_3 10.0.192.239
0117 21-01-15 9:35 AM 9:49 AM cpe 544747568 BMS063PT_1 No
0118 21-01-15 9:49 AM 11:46 AM CPE herro 386911111 KDP001_1 10.1.48.109
0119 21-01-15 11:46 AM 11:58 AM CPE herro 385244444 KDX007_3 10.1.32.28
0120 21-01-15 1:45 AM 1:50 AM CPE herro 388383564 SRS028P_2 10.1.0.187
0121 21-01-15 1:50 AM 1:58 AM ePST181 389999944 KHS045R5_3 10.1.85.57
0122 21-01-15 2:30 AM 2:37 AM epst181 624799903 KTS012R6_1 10.1.82.89
0123 21-01-15 2:37 AM 2:50 AM cpe 234715423 PP135_3 10.0.193.14
0124 21-01-15 2:50 AM 3:01 AM cpe 334731710 KES010RD_3 10.243.16.77
0125 21-01-15 2:00 AM 3:35 AM ePST181 244741194 KDS123P_3 10.64.16.61
0126 22-01-15 9:25 AM 9:31 AM ePST181 383011772 KSS025_2 10.1.47.29
0127 22-01-15 10:00 AM 10:01 AM ePST181 388616616 SRS028P_1 10.1.0.103
0128 22-01-15 11:40 AM 11:45 AM ePST181 334731693 KPS007R3_3 10.1.47.179
0129 22-01-15 1:00 AM 1:18 AM Mi108 388477777 KDX007_2 10.1.32.152
0130 22-01-15 3:00 AM 3:09 AM cpe 234715750 PPS321_2 Seccussfull
0131 23-01-15 8:50 AM 8:56 AM cpe 234704672 PPX155_2 10.0.98.122
0132 23-01-15 8:56 AM 9:00 AM cpe 234750569 PPX150_1 10.0.98.8
0133 23-01-15 11:40 AM 11:45 AM cpe 334731693 KPS007R3_3 10.1.47.179
0134 23-01-15 1:00 AM 1:15 AM ePST181 24747099 KCS004_1 10.16.81.54
0135 23-01-15 1:38 AM 1:45 AM cpe 234702423 PPS077TM_1 10.0.192.182
0136 23-01-15 3:30 AM 3:37 AM ePST181 234714404 PPS437P_2 10.0.112.20
0137 23-01-15 3:37 AM 3:49 AM W128 387276386 KTS038_3 Seccussfull
0138 23-01-15 3:37 AM 3:49 AM Mi108 389987878 KTS038_3 Seccussfull
0139 23-01-15 3:37 AM 3:49 AM CPE herro 624799947 KTS038_3 10.144.16.22
0140 23-01-15 4:00 AM 4:05 AM ePST181 383313316 Mr. Ty pheng 10.1.50.155
0141 23-01-15 4:2000 AM 4:44 AM ePST181 624778848 Mr. chengling 10.1.82.243
0142 24-01-15 8:40 AM 8:49 AM cpe 234704672 PPX155_2 10.0.98.122
0143 24-01-15 8:49 AM 8:54 AM cpe 334731727 KPS029R3_3 10.1.32.134
0144 24-01-15 9:30 AM 9:44 AM ePST181 383313316 KSS058R4_1 10.1.32.136
0145 24-01-15 12:00 PM 12:15 PM cpe 234734989 PP012_1 10.0.80.208
0146 26-01-15 8:45 AM 9:15 AM cpe 234746766 KDX004_3 10.64.0.91
0147 26-01-15 9:15 AM 9:19 AM cpe 234791399 PP024_1 10.0.144.139
0148 26-01-15 9:19 AM 9:30 AM ePST181 389090066 KDS029RR_3 10.1.32.151
0149 26-01-15 9:30 AM 9:32 AM ePST181 544749932 BMS063PT_1 10.160.32.144
0150 26-01-15 9:32 AM 9:41 AM Mi108 386668858 BBS008_1 10.1.84.66
0151 26-01-15 9:41 AM 9:46 AM ePST181 388889400 KSS047R4_3 10.1.47.156
0152 26-01-15 9:46 AM 9:55 AM cpe 234707984 PPS428_2 10.0.128.41
0153 26-01-15 9:55 AM 10:07 AM ePST181 383016136 BMSS000_3 10.160.16.162
0154 26-01-15 10:07 AM 10:12 AM cpe 234709260 PP026_2 10.0.209.167
0155 26-01-15 10:12 AM 10:20 AM ePST181 234714235 PP122_1 No
0156 26-01-15 10:20 AM 10:31 AM cpe 385655555 KDS093P_2 10.1.84.78
0157 26-01-15 10:31 AM 10:54 AM W128 234716232 PP012_2 no
0158 26-01-15 10:54 AM 11:04 AM cpe 234703714 PP031_2 10.0.176.177
0159 26-01-15 11:04 AM 11:20 AM ePST181 383333101 PP130_3 No
0160 26-01-15 1:38 AM 1:48 AM ePST181 234710322 PPS271_3 10.1.65.239
0161 26-01-15 1:48 AM 1:55 AM ePST181 234716195 PP122_1 10.0.112.221
0162 26-01-15 3:45 AM 3:51 AM ePST181 244741194 KES123P_3 10.64.0.42
0163 1/27/2015 9:17 AM 9:18 AM CPE123 234747684 PP122_1 10.0.112.157
0164 1/27/2015 9:18 AM 9:25 AM CPE Hero 234799022 PPS441_2 10.0.97.71
0165 1/27/2015 11:31 AM 11:35 AM CPE Hero 384032062 SRS039_2 10.1.17.194
0166 1/27/2015 1:45 PM 1:47 PM CPE Hero 524707945 KDS015R1_1 10.1.16.164
0167 1/28/2015 11:30 PM 11:40 PM CPE Hero 624788825 KTS013R6_1 No
0168 1/28/2015 2:20 AM 2:26 AM cpe 534747106 BBS084_3 10.48.1.117
0169 1/28/2015 2:26 AM 2:45 AM EPST181 234715749 PP126_3 10.0.96.141
0170 1/28/2015 2:45 AM 12:00 AM cpe herro 234709784 KDS099R4_1 10.1.48.193
0171 1/28/2015 12:00 AM 3:01 AM ePST181 384747997 KPS039_2 10.1.49.194
0172 1/28/2015 3:01 AM 3:04 AM CPE herro 383848765 BBS079_3 10.1.91.212
0173 1/28/2015 3:04 AM 3:16 AM ePST181 234715749 PP126_3 10.0.96.141
0174 1/28/2015 3:16 AM 3:30 AM ePST181 234710861 KDS015R1_1 10.1.16.164
0175 1/28/2015 3:30 AM 3:52 AM ePST181 624778848 KTS039R6_2 10.1.91.222
0176 1/28/2015 3:52 AM 4:01 AM ePST181 383333101 PP130_3 device disconnect
0177 1/28/2015 5:00 AM 5:15 AM ePST181 382222251 KDS092R4_1 10.1.48.92
0178 29-01-15 8:40 AM 8:49 AM cpe herro 234715676 PP025_3 10.0.192.163
0179 29-01-15 10:09 AM 10:15 AM CPE 234715578 PP101_3 10.0.80.232
0180 29-01-15 11:00 AM 11:09 AM cpe herro 234763578 PP027_2 10.0.193.25
0181 29-01-15 1:08 AM 1:08 AM cpe 234775454 PP016_3 10.0.82.4
0182 29-01-15 2:00 AM 2:12 AM ePST181 389090066 KDS029RR_3 10.1.50.37
0183 29-01-15 2:12 AM 2:24 AM cpe 234775454 PP016_3 10.0.82.4
0184 29-01-15 2:24 AM 2:37 AM cpe 382300000 PPX150_2 10.0.99.34
0185 29-01-15 3:42 AM 3:46 AM ePST181 624788804 KTS012R6_2 10.1.88.229
0186 29-01-15 3:56 AM 4:06 AM cpe herro 234715070 PP124_2 10.0.112.159
Customer's Name Telephone Contact Address
Mr. Bunneang 77564646 Sa Ang district, Kadal province

Mr. Kea 16800751 Serey Soaphorn market,
Mr. Van mony phal 78872021 Srok ou chrov, banteay meanchey province
Chhorvorn 17336900 Borey Pipub Thmey Chomkadoung
Mr Chan 70580596 Borey Ki La P.P
Ms Raho 89606000 228 ,St a ,Sangkat Krong, Khan Sen Sok.
Chroeng Piseth 89898909 #17E1, St. 211, Sk. Vealvong, Kh. 7Makara, PP
Sok Kang 12846852 Fiber (No internet access)
Mr. socheat 70711119 National road #4, Near Pich Nil
Miss. 385559798 kampong chhnang Province
Ms. Sang Sokunroth 66600786 Sangkat:Beung Tumpun, Khan:
chheng nguon 17673237 8, St Betong, Sangkat Choam Chao, Khan Por Senchey
SONGSAKKHEDA 969339004 9,St.2,P.Peok Talong,Sk.Chak Angrea Krom,Kh.Meanchh
Mr. 234702335 Soriya Super market 3rd floor
Mr.Dy 70305080 Boeng Tumpun, PP
Mr. 384897361 Kompot
MR. Sokhen 86737357 Serey Saophorn, Banteaymeanchey
Mr. Muy Cheng 78255126 Phum Sae Sin , Khum Ou om bil , Srok Serey sokphorn
Soeurn Keo 16624847 P.Kampongsamnanh, K.Kampongsamnanh, Srok Takeo,
Chhum Chenda 77734445 #118, Sk. Depo3, Kh. Toul Kork, PP.
Mr. Sarath 98669798 Malai district, Banteaymeanchey
Mr. Chan Dara 15212196 #15, St300, sangkat Boeng keng kong 2, Khan chom ka
Mr. sam rach 92789702 #7, St. 210 Sangkat Kmao, Krong takao, kandal province
Mr Lim SoVong 389811724 16, Pm Prekhour Lech, Sk Prek Hour, Takhmao City, Kan
Tola 70211117 Tnak tayeng village, sangkat: Choam Choav , Khan: Por
Mr. Ratha 17990365 In the Calmet Hospital
Miss.Leng 70866263 Rathana Plasa Market
Mr. Narin 11928253 Tropaing kor village, S\k Pong Tek, Khan Dong Kao
Ms. Vuthey 23350911 Khmourn, Sen sok, Hanoi Street
Mr. 81222513 Som roung on det.
Ms. Vuthey 23350911 Khmourn, Sen sok, Hanoi Street
Mr. Narin 11928253 Tropaing kor village, S\k Pong Tek, Khan Dong Kao
Miss.Leng 70866263 Rathana Plasa Market.
Mr Sarat 98669798 srok mongkolborey , bontheay meanchey province
Mr. Sokea 976656008 Tol Kok
Mr. Sarat 98669798 Mongkol Borey district, Bontey Mean chey province
Sophea 69601603 Stat jas.
Mr.Tun 977700666 phum ngor,sangkat kon dor dom,krong cbar mon,kampon
Sin Sopheap 89300600 #576, Sk. Chak Angreleur, Meachey, PP.
Mut Sothearith 968223228 36c, St. 418, Behid Chinese Embacy, PP.
Sophea 69601603 Stat jas.
Mr.Try 12639963 185,stlom,sangkat rersey keo,phum metapheab,khan rer
Mr. 10299239 Korki communce, Keansvay district, Kandal province
Mr. Kimyu 16529992 Somnong 12
Srey Neang 17776206 Choum chao
Mr. Sopheap 887879448 : lu 5
Ms. 95943534 #5A, St. Veng Sreng
Miss.Nich 86888296 25AE0,st11,sangkat berng bro let,khan7makara
Khan Srey vy 10351531 St Veng Sreng , Borey Piphup Tmey
Mr 12272216 St Veng Sreng , Choum Chao
Mr 12272216 St Veng Sreng , Choum Chao
Mr. Sarun 12750832 Borey Pipop Tmey. 6floors factoryy..
Mr 10299239 Korki communce, Keansvay district, Kandal province
Mr. Yim Narin 234702195 phum tro peang ko, kang kat pong terk khan dong kou
Mr.LY 70546666 Behind Kang Hour School, Kampong Som.
Mr. Heng 92175414 Behind Vanda institute
Mr. Rathana 78938070 S\k Kakab, Khan Posenchey
Mr. 972232703 : Lu5
Mr 382212232 phum Sala 5, Khum Trolach ,Kompong Chhang
Ms. Santana 89898131 Sangkat: Toul Sangka, Khan: Reusey Keo
Mr Som Ol 98955544 Kompongsne,Khom Theay,srok Baphnom,Prey venh
Mr Devin 86335550 Borey pipuptmey , Phom Bayap , sangkat phnom penh tm
Mr. Pisal 92355082 St.211, S\k Veal Vong , Khan 7 Makara
Naeng Bunnary 12880810 #62K,St.205,Sk. Chamkamon,Kh. Tomnoup Toek 6, PP.
Mr Thor Chhanny 973456997 Prey veng province ,khom kanh chom , srok pea rang
Nak Socheat 12341492 St.21BT,Sk. Beoung Tompon, Kh. Meanchhey, PP
Mr. Chariya 99666681 CVhark Ongre Ler, PP.
Mr Rat 967708678 Somnang 12 ,St 265 , Sangkat terk laork 3 , Khan tol kuk
Mr som rach 92789702 7 St 210 ,Sangkat Ta Kmao,Ta Kmao City
Mr.Nith 12877817 phum prek roka,khom chok caneang,srok angsnoul,kanda
Mr.Nith 388477777 phum prek roka,khom chok caneang,srok angsnoul,kanda
Mr. Sopheaktra 89231718 Chroy jongva. PP
Mr 70897331 St Veang Sreng, Sangkat Chom Chao,pp
Ms Srey 17255818 Srok Mok Kol Borey ,Bantey Mean Chey
Mr. Hong 12623432 Srok Sa ang. Kandal .
Mr. Srun 967272720 Sa ang prey touch . Kandal
Reasey 92222736 Battdeng , Oudong District, kampong Speu Province.
Silinin 15353071 MornAng market.
Mr.Heang 12968093 st6 near CTN
Mr. Ming 972353288 Baek Chan, Angsnoul district, Kandal province
Mr. SEin 16789890 Komport district , Kompot province
visal 87253203 Choum Chao, Phnom Penh.
visal 87253203 Choum Chao, Phnom Penh.
Mr. Srorn 977358168 Praek Pnov
Miss.Pich 17529878 :#36,st1,sangkat sterng mean chey,khan mean chey,pp
Mr SOPHA MOULIN 16536667 toukouk PP
Mr ya 89789534 St Cheat 5 ,Sangkat kilomet 6 ,Khan Russey Keo
Mr. CHIV NO 16554383 #95AEo. St. 223, Sangkat Phsar depo, Khan Toul kok
Mr.Narin 978297456 Sang kat Sterng mean chey , Khan Mean chey
Mr. Simon 12320908 Srok Sombey lun, Battambang province
Mr. sovan 12432433 #C11, St. Lum, Sangkat Stoeng mean , khan meanchey
Ms.Dany 11838782 Borey Lay Kong , Phum Mol , Sang kat dong kao , Kan d
Ravuth 70458678 Prey Tnong, kampot Province
Mr Mao Loch 10762650 sangkat chhroy chong va , khan reseykeo
Mr. Phireak 979531215 Moung Reussey district, Battambong province
Mr.Pich 98222142 phum lek4,khum svay rolom,srok sa ang,kandal provice
Ms Davy 17733737 Prek Pnov P.P
Mr.Rith 77722446 phum kamkor,khom svay por,battombaong provice
Sophy 966652008 Saong District, Kandal Province
Mr. Sen 963395522 Toek Chhu distirct, Kompot province
Mrs. Mab 12883787 Sangkat SloKram, Siem Reap province
Wilma Algarin 78969381 128,St.1,P. Trapaing Thlok,Sk. Choam Chao,Kh. Porsen
Lim Kykgich 12808389 #77E2,St.164,Sk. Orussei2,Kh. 7makara, PP
Mr. bunna 10956005 Chamkadong. Pp
Doung Sokhom 12990983 #48Eo2,St.107,Sk. Monorom,Kh. 7makara, PP
KEO LEANG NGUON 69700629 Veng Sreng .
Mr. Houn 69700629 Veng Sreng .
Heng Sophy 966652008 Srok sa ang , kondal province
Mr. Heng Kimsroy 92829090 Sa Ang district, Kandal province
Mr. Lika 11414069 Calmet hospital
Maly 11604448 Banteay Meanchey Province
Mr.Sok Heng 12477838 phum tang tonle,khom sorpor teb,srok cbarmorn,kampon
Mr Ny 967009171 St 1080, Sangkat Phnom Penh New, Khan Sen Sok .
Mr Kouch 977900601 Phum cher Tear ,Kom Pong Thom.
Mr. TANG CHENGZHI 17877913 #55 . st. 271 , near phsar derm skov
Mr. Panha 77345353 #39, St. Lum, Sangkat Chom Chao, Khan Posenchey,
Mr. Yi Meng 12855743 #100, St. 107, Sangkat ourousey ti 4, khan 7makar
Ms 87400112 Poy Bet Province.
Mr. Chumnith 12877817 phum prek roka,khom chok caneang,srok angsnoul,kanda
Mr. Chumnith 12877817 Baekchan communce, Ang Snoul district, Kandal provinc
Sok Ly 976393777 Svay Rieng Province
Sok lin 318888110 Banteay meanchey Province.
Mr Kouch 977900601 Phum cher Tear ,Kom Pong Thom.
Mr. Bunna 12825152 Boeung Tumpun, Khan meanchey
Huy sen 384897361 kampot Province
dara 966652008 saong District, Kandal Province
Mr. Daly 92967933 Chbamon district, Kompong Speu province
Mr.Thea Rith 973917000 prek korky,khom:prek korky,srok chantrea,svay reang pro
Mr. Dak sen 963395522 Toek chhu district, Kompot province
Mr Nit 12877817 Kombol, Angsnoul,kandal
Mr. Chakriye 70520210 Veng Sreng, S\k Stoeung Meanchey.
Mr. Panha 77345353 #39, St. Betong, sangkat choam chao, borey sontepheap
Mr Kuy Ly 12878338 Choum Chao
Mr. Dak Sen 963395522 Toek chhu district, Kompot province
Mr. Sokny 962943434 Tonle bet. Tbung kmom
Ms.TyArothai 12868694 Preak bra
Mr. 12987827 Kompong konturt, Khan Dong Kao
Mr.Puth Buthoeun 12475933 KG Thom, Stoeung Sen, KG Thom.
Mr. Ty pheng 17655886 Srok phnom srouch, kompongspue province
Mr. chengling 12309291 phum sros, srok baray, kompongthom province
Mr. Panha 77345353 38, St. Lum, Sangkat Chom Chao, Khan Posenchey, in B
Mr. Tak sen 16457722 Srok dong stong, kompot
Mr. Pheng 17655886 PnumSruch district, Kompong Speu
Mr. Viseth 98940491 7 makara market . Toul Kok.
Mr.Om rith 98667727 Krong Ta kmav , Kan dal province
Mr Lim Borith 98888095 103E2,st67,kh daunpenh,PP
Mr.Raksey 98250888 phum baderng,khom ssengs
Rith 12758880 Poi Pet.
Mr. Sina 386668858 Battambong province
Mr. channy 968889400 phum prek kontrong, srok somrong tong, kompong spue
Mr. Vana 17764007 #513, St. Botong, Phum borey kamokor, Sangkat Cherg
Mr. Hang 87566868 Banthey meanchey.
Mr. Yi 77577622 #95Eo, St. 51, Sangkat Phsar thmey 3, Khan daun Penh
Mr. Chan Cheang 70235993 St. Toul Pongror, Sangkat posenchey , Khan meanchey
Mr.Rak 10414233 sangkat crouy chong var,khan rers seykeo,pp,in borey
Mr. 885705888 Sovanna
Sam Art 389319999 Samnong 12
Mr. Nara 98600434 #18N21, St. K4A, Sangkat Toek Tlar, Khan Sensok
Mr. Sothea 963474882 #154, Khan Resey Keo. PP.
Lin Da 78742295 Tropang Tleng
Mr Heng 96665208 Srok Sang, Khanl Province
De Luna Nemia 89303722 #4E0,St.4,Kh.Posenchey, PP
Ten Sophal 92886902 Add: P.Trapang jerngsrok,Sk.Kaongkhong,Kh.Sens
Mr.Cho Vinh 978787885 phumveal yon,sangkat svay reang,krong svay
Mr. Pheakdey 16532880 Psar thmey, Pursat province
Mr Chay 624788825 Kompong Tom Province.
Cham Roeun 77437171 Battam Bang Province.
Mr. 70444473 #5, St. Tronob kob srov, khan posenchey
Mr. Serey 77765030 Angsnoul district, Kandal province
Mr. Marn 10539791 Kampot
Sary 967770721 Battam Bang.
Mr. 70444473 #5, St. Tronob kob srov, khan posenchey
Mr. Socheat 16310911 Lerk daek district, Kandal province
Sok Chen Lin 12309291 Kampong Tmor, Kampong Thom Province
Phen Sovanara 15333101 Tektkla, Steng meanchey
Mr.Chum Nit 1287781 phum bek chan,khom bek chan,srok angsnoul,kandal pro
Mr.Som Oul 12622635 sangkat psathmey,near lux cinema,internet
Mr. Rith 888828878 Borey Pipop Tmey, Resey Keo
Mr. Rith 12824413 Near Royal Palace
Mr. Makara 98849900 #45, St.106, S\k Sras Chork.
Mr. Reagsey 92222736 Phum batdeng, Srok Oudong, Kompong spue
Mr Makara 98849900 45 , St 106 . Sangkat sras chhork , Khan don penh
Mr. Davai 11929293 St. Veng sreng
Mr Heng 12517853 Kom Pong Thom Province
Ms PAL,SETHYA 95656589 Khan chomkamuern Phnom Penh.
Problem Recived By Typ of Problem Status
No signal by ePST181 Agent campany closed

Cant access internet by CPE123 customer closed
Internet Issue Agent customer closed
Cannot access the internet Agent customer closed
Fiber (No internet access) Agent campany closed
No signal Agent campany closed
Fiber Issue Agent campany closed
Internet Issue Agent campany closed
Internet slow by ePST181 Agent customer closed
internet Issue Agent customer closed
Cant access internet Agent customer closed
No signal by ePST181 Agent customer closed
internet issue by EPST181 Agent customer closed
Internet is very slow Agent customer closed
Internet slow by CPE Hero Agent customer closed
disconnect internet every 5minute Agent customer closed
ndal province Agent customer closed
Cant access internet by ePST181 Agent customer closed
Internet slow by CPE123 Agent customer closed
Cant acces internet by CPEhero Agent customer closed
Cant access internet by CPE Hero Agent customer closed
Internet Slow Agent campany closed
Internet slow by CPE123 Agent campany closed
Cant access internet by CPE123 Agent customer closed
No signal Agent customer closed
Low signal by CPE123 Agent campany closed
No signal by ePST181 Agent customer closed
Cant acces internet by Epst181 Agent customer closed
Cannot access internet Agent customer closed
Internet Slow by Epst181 Agent customer closed
There is only one signal Agent campany closed
Cant acces internet by CPE123 Agent customer closed
Cant access internet Agent campany closed
Cant accesss internet Agent campany closed
No Signal Agent customer closed
Cant access internet Agent campany closed
Cant access internet by ePST181. Agent campany closed
Internet slow Agent campany closed
Interent Issue Agent customer closed
Internet issue by Cpe Agent customer closed
internet issue by EPST181 Agent customer closed
internet issue by CPEhero Agent customer closed
Internet issue by Cpe hero Agent customer closed
Internet by CPE123 Agent customer closed
Internet slow by ePST181. Agent customer closed
Internet Issuje Agent customer closed
The internet is slow CS Team campany closed
The internet is slow Agent campany closed
Cant access internet by ePST181. Agent customer closed
internet issue Agent campany closed
internet issue by CPE123 Agent customer closed
internet issue by CPE123 Agent customer closed
Internet issue. Agent customer closed
Internet Issue (low_signal) Agent customer closed
Internet issue Agent customer closed
Internet issue Agent campany closed
internet issue Agent customer closed
Interent issue Agent customer closed
Internet slow Agent customer closed
Interent issue Agent customer closed
Internet slow Agent customer closed
Internet slow Agent customer Pending
internet Agent customer closed
Internet issue Agent campany closed
Internet slow Agent campany closed
Remark Eascalate to
Pass to Optimization Team

find place that has signal
confige again
Pass toFiber Team
we check the problem connect device
Restart device
Pass toFiber Team
Restart device
confige again
connect cable again
ePST error
Enable lan
Restart device
Restart device and phone
confige again
the customer busy and pass to agent to check with customer again
SITE DOWNT
connect cable again
Restart ePST
Restart Router and Reboot
the customer used internet is more
connect cable again and Reboot Router
the customer used internet is more
The Router has the problem
Restart and connect cable
Restart CPE
confige Router again
connect cable again
enable lan of ePST
site Problem
connect cable again
connect cable
enable lan of ePST
Restart ePST
connect lan cable
Restart cpe
connect cable
connect cable
connect cable
Restart CPE
enable lan of ePST
Restart CPE
Restart CPE
site up
connect cable lan
The Router has the problem
connect Router again
Restart CPE
enable lan of ePST
connect cable again
Connect calbe lan
the customer take device to office
connect cable again
connect cable again
connect cable again
restart
login again
The cp of customer has the problem
connect cable lan again
Restart ePST
connect cable again
Restart epst and connect lan cable
connect cable again
Restart CPE
connect cable again
Restart CPE
Reboot cpe
enable lan of ePST
connect cable again
connect lan cable
enable lan of ePST
Connect calbe lan
Restart ePST
connect cable again
connect cable to Router again
the cable has the problem
the computer of the customer has the problem with software
connect cable
site has the problem
connect cable again and Reboot Router
Turn on and Turn off CPE
pass to agent to check with cutomer again because we contect him not answer (for 2day)
Restart CPE
Reboot cpe
Reboot cpe
login again
Turn on and Turn off CPE
connect cable
change antenna
the pc of customer turn off wife
the staff in provice resolved the problem
Restart ePST
Restart phone
Restart cpe
connect cable again
connect cable again
site down
site down
site down
connect cable again
connect cable and restart cpe
Restart CPE
connect cable and restart epst
Restart phone
connect wifi again
pass to agent to check with cutomer again because the customer go province
connect cable again
the customer take device to office for check the problem.
Restart CPE
pass to agent to check with cutomer again because the phone number of customer is busy
connect cable and restart CPE
Connect calbe and restart CPE
Connect calbe and restart CPE
Customer contact to sall get antenna
connect cable again
Restart CPE
connect cable and enable
connect cable again
Pass to agen for check with the customer again
Pass to agent to check with the customer
Restart CPE
connect cable again
Restart CPE
site Problem
Restart cpe
COMPLAINT REPORT From 0
PORT From 01-December-2014

Terminal Complaint Report

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Terminal Complaint Report

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Report on Janaury-2014

01-1-2015 to 01-05-2015 Completed 28

Total Complain Ticket 28

Kind of the Problem weekly 1

Total Complaint Ticket Report on Weekly 2

Kind of the Problem weekly 2

Total Complaint Ticket Report on Weekly 3

Kind of the Problem weekly 3

Total Complaint Ticket Report on Weekly 3

Kind of the Problem weekly 3

Mr. Bunneang 77564646 Sa Ang district, Kadal province

No signal by ePST181 Agent campany closed

Pass to Optimization Team

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