Intermec Connection Manager User Guide PDF

ICM
Intermec Connection Manager
User Guide
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
2007-2012 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
ii Intermec Connection Manager User Guide

Document Change Record
This page records changes to this document. The document was
originally released as part number 978-054-016.
Version
Number Date Description of Change
007 03/2012 Revised to update information on geofencing naming
convention.
006 02/2012 Revised to support version 2.00:
Updated screen shots from Windows Mobile 6.5 to
Windows Embedded Handheld 6.5.
Added support for CN70, CN70e, and CK70
Flexible Network Radio.
Added Signal Strength WWAN Carrier Switching.
Added Geolocation based WWAN Carrier
Switching.
Added procedure to configure ICM using Intermec
Settings.
Added procedure to set the roaming method.
Added procedure to uninstall ICM from your
mobile computer.
Added the CS40, CN70, CN70e, and CK70.
Added Windows Mobile Device Center as a method
for connecting a PC running Windows Vista or
Windows 7 to a mobile computer.
Added a procedure describing how to change the
Windows Mobile 6.5 screen appearance to be able to
see the Intermec Connection Manager icon.
Added support for the CN50.
Removed support for the 700 Series.
Added a Whats New? section.
Reorganized and rewrote for clarity.
Intermec Connection Manager User Guide iii

Version
Number Date Description of Change
003 9/2009 Revised to include the following information:
Updated procedures on how to install Intermec
Connection Manager.
Updated Frequently Asked Questions, and
Troubleshooting sections.
Added information about Intermec Licensing.
Added License Error Message descriptions table.
002 06/2009 Revised to support the CN4 Mobile Computer, and
added a FAQ and troubleshooting section.
001B 03/2008 Revised to support the CN3 Mobile Computer.
016 04/2007 Revised to support the 7x1B Mobile Computer and
Windows Mobile 2003.
Added notes regarding Intermec Connection
Manager usage.
Part number changed from 978-054-016 to
934-029-001.
iv Intermec Connection Manager User Guide

Contents
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
1 Learning About Intermec Connection Manager ...................... 1
Introducing Intermec Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Whats New?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Understanding Intermec Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing Intermec Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using SmartSystems Foundation to Install Intermec Connection Manager . . . . 4
Transferring Files to Install Intermec Connection Manager . . . . . . . . . . . . . . . . . . . 5
Using a Memory Card to Install Intermec Connection Manager . . . . . . . . . . . . . . . 5
2 Configuring and Using Intermec Connection Manager .............. 7
Understanding the Intermec Connection Manager Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Configuring Intermec Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using the Configuration Screen to Configure Intermec Connection
Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Registry Settings to Configure Intermec Connection Manager . . . . . . . . . 13
Using Intermec Settings to Configure Intermec Connection Manager . . . . . . . . 15
Using Intermec Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Understanding Network Connection Roaming Priority . . . . . . . . . . . . . . . . . . . . . 16
Enabling Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting the Roaming Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Understanding Geofencing Naming for WWAN Carrier Switching . . . . . . . . . . . 19
Using WWAN Voice and Modem Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Checking Your Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting the Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Intermec Connection Manager User Guide v

Contents
Updating Intermec Connection Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Uninstalling Intermec Connection Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3 Frequently Asked Questions and Troubleshooting . . . . . . . . . . . . . . . . . 23
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
License Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
vi Intermec Connection Manager User Guide

Before You Begin
Before You Begin

This section provides you with safety information, technical support
information, and sources for additional product information.
Global Services and Support

Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec website at www.intermec.com and click Support >
Returns and Repairs > Warranty.
Disclaimer of warranties: The sample code included in this document
is presented for reference only. The code does not necessarily
represent complete, tested programs. The code is provided as is with
all faults. All warranties are expressly disclaimed, including the
implied warranties of merchantability and fitness for a particular
purpose.
Web Support
Visit the Intermec website at www.intermec.com to download our
current manuals (in PDF).
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Intermec Technical Communications department directly
at TechnicalCommunications@intermec.com.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec website, click About Us > Contact Us.
Intermec Connection Manager User Guide vii

Before You Begin
Service Location Support

For the most current listing of service locations, go to
www.intermec.com and click Support > Returns and Repairs >
Repair Locations.
Who Should Read This Manual

This document is written for the person who is responsible for
managing network communications for the CN3, CN3e, CN4, CN4e,
CN50, CS40, CN70, CN70e, and CK70 Mobile Computers.
This users guide describes how to install, configure, use, and
troubleshoot Intermec Connection Manager.
Related Documents
The Intermec website at www.intermec.com contains our documents
(as PDF files) that you can download for free.
To download documents
1 Visit the Intermec website at www.intermec.com.
2 Click the Products tab.
3 Use the Products menu to navigate to your product page. For
example, to find the CS40 computer product page, click
Computers > Handheld Computers > CS40.
4 Click the Manuals tab.
viii Intermec Connection Manager User Guide

1
Learning About Intermec Connection
Manager
This chapter introduces you to Intermec Connection Manager

and contains the following topics:
Introducing Intermec Connection Manager
Whats New?
Understanding Intermec Licensing
Installing Intermec Connection Manager
1
Chapter 1 Learning About Intermec Connection Manager
Introducing Intermec Connection Manager

Intermec Connection Manager (ICM) is a software application and
API interface that provides seamless network roaming for Intermec
mobile computers.
ICM works in the background to automatically establish and
maintain connections. When a network changes status, a message is
sent to all applications that are connected to the ICM API.
ICM supports these mobile computers:
Microsoft Windows Mobile 6.1:
CN3
CN3e
CN4
CN4e
Microsoft Windows Embedded Handheld 6.5:
CS40
CN50
CN70
CN70e
CK70
ICM allows network roaming between these IP connections:
Wired Ethernet (802.3). If you are roaming using wired Ethernet,
use ICM version 1.70 or later. Earlier versions may cause two
networks to be active at the same time.
Wireless LAN (802.11)
GPRS/EDGE/UMTS/HSPA (WWAN)
CDMA/1xRTT/EV-DO (WWAN)
You can download Java and C++ demo applications that describe
how to use the API from the Intermec website at www.intermec.com.
2 Intermec Connection Manager User Guide

Whats New?
This version of the users guide supports the latest version of ICM
(version 2.00) and includes these changes:
Added support for CN70, CN70e, and CK70 Flexible Network
Radio.
Added Signal Strength WWAN Carrier Switching.
Added Geolocation based WWAN Carrier Switching.
Added a procedure to configure ICM using Intermec Settings. For
more information, see Using Intermec Settings to Configure
Intermec Connection Manager on page 15.
Added a procedure to set the roaming method. For more
information, see Setting the Roaming Method on page 18.
Added a procedure to uninstall ICM from your mobile computer.
For more information, see Uninstalling Intermec Connection
Manager on page 21.
Understanding Intermec Licensing

You can run ICM without a license for the first 60 days:
For the first 30 days, a demonstration pop-up message appears
when ICM starts up.
For day 31 to day 60, a demonstration pop-up message appears
each day.
After day 60, a license error pop-up message appears periodically
throughout the day.
To use ICM after the 60 day trial, you must purchase a runtime
license. For help, contact your Intermec sales representative.
You can distribute purchased licenses to Intermec computers through
electronic license key distribution. The administrator activates license
keys through Intermec SmartSystems Foundation, which is
available at no charge from www.intermec.com/SmartSystems.
For other methods of license distribution, contact your Intermec sales
representative.
Intermec Connection Manager User Guide 3

You can use Intermec Settings or the SmartSystems console to view

the current license status or to check-in a license.
Installing Intermec Connection Manager

Before installing ICM, you need to download it from the Intermec
website to your PC.
To download ICM
1 Go to the Intermec website at www.intermec.com.
2 Select Products > Computers > Handheld Computers.
3 Select your computer from the list, for example, CN50.
4 Click the Downloads tab.
5 Download the ICM .exe file to your PC.
After you download ICM, you can install it by:
using SmartSystems Foundation.
transferring files.
using a memory card.
Note: After you install ICM, the application remains active until you
uninstall it. For help, see Uninstalling Intermec Connection
Manager on page 21.
Using SmartSystems Foundation to Install Intermec

Connection Manager
You can download SmartSystems Foundation from
www.intermec.com/SmartSystems.
To install ICM using SmartSystems Foundation
1 On your PC, double-click the Intermec Connection Manager .exe
file. The file automatically loads onto the SmartSystems console.
2 Go to the Discovered Devices screen. The Intermec Connection
Manager appears in the Software Vault.
3 Drag the Intermec Connection Manager icon onto a computer or a
group of computers in a folder you want to install ICM on.

Transferring Files to Install Intermec Connection Manager

Before installing ICM, you need to establish a connection between
your PC and your mobile computer using Microsoft ActiveSync
(Windows XP or earlier) or Windows Mobile Device Center (Windows
Vista or Windows 7). ActiveSync and Windows Mobile Device Center
are free applications available from the Microsoft website at
www.windowsmobile.com/getstarted. For help, see your mobile
computer users manual.
To install ICM by transferring files
file. The file is extracted on your PC as a .cab file.
2 Go to the location of the .cab file. The default location is
C:\Program Files\Intermec\SmartSystem\ss_lib\Software.
3 Copy the .cab file to your mobile computer.
4 On your mobile computer, double-tap the .cab file. ICM is
installed on your mobile computer.
Using a Memory Card to Install Intermec Connection Manager

To install ICM using a memory card, you must first determine what
kind of memory card your mobile computer uses. For help, see your
mobile computer users manual.
To install ICM using a memory card
file. The file is extracted on your PC as a .cab file.
2 Go to the location of the .cab file. The default location is
C:\Program Files\Intermec\SmartSystem\ss_lib\Software.
3 Insert your memory card into your PC and copy the .cab file to the
card.
4 When the .cab file transfer is complete, insert your memory card
into your mobile computer.
Note: Unless the .cab file is read-only, it is deleted from the
memory card after the installation is complete.
5 Open the memory card to view the contents and double-tap the
.cab file. ICM is installed on your mobile computer.

2
Configuring and Using Intermec
Connection Manager
This chapter explains how to properly set up and use Intermec

Connection Manager and contains these topics:
Understanding the Intermec Connection Manager Icon
Configuring Intermec Connection Manager
Using Intermec Connection Manager
Updating Intermec Connection Manager
Uninstalling Intermec Connection Manager
7
Chapter 2 Configuring and Using Intermec Connection Manager
Understanding the Intermec Connection

Manager Icon
After you install ICM, an icon appears in the system tray.
If you are running Microsoft Windows Embedded Handheld 6.5 or
later, you may need to change the default screen appearance to see the
Intermec Connection Manager icon.
To change the Windows Embedded Handheld 6.5 default screen
appearance
1 Tap Start > Settings > Home > Items.
2 Clear the Windows Default check box and tap OK.

Intermec Connection
Manager Icon
Intermec Connection Manager Icon: This icon provides access to the Intermec
Connection Manager menu and shows the ICM status.
Intermec Connection Manager Icon Descriptions

Icon Description
Roaming is disabled (default).
Wired Ethernet (802.3) is connected.
WWAN is connected.
Wireless LAN (802.11) is connected.
No network connection is currently established.
Note: While ICM is running, do not change network settings with

iConnect (Wireless Center) or NDISTray. Doing so may cause ICM to
stop functioning properly.

Configuring Intermec Connection Manager

You can configure ICM using:
the ICM configuration screen.
registry settings.
Intermec Settings.
Using the Configuration Screen to Configure Intermec

Connection Manager
You can configure ICM settings from the configuration screen. This
screen contains the Keepalive, Thresholds, Carriers, and Logins
tabs.
To configure ICM from the configuration screen
1 From the system tray, tap the Intermec Connection Manager icon.
Note: The appearance of the icon depends on the network
connection status. For more information, see Understanding
the Intermec Connection Manager Icon on page 8.
Intermec Connection Manager Menu

2 Tap Configure. The configuration screen appears.
3 Select a settings tab and enter the appropriate information for

each setting. For help, see the next table.
Intermec Connection Manager Settings
Settings Tab Description
Keepalive Lets you configure the keepalive settings:
Interval: The amount of time between ping packets. Setting the ping interval
prevents the session from timing out and keeps route entries updated.
This value varies depending on your carrier. You may need to change this value
depending on your mobile operator.
Setting the interval to 0 minutes, disables this option.
Ping Destination: The destination can be a static IP or DNS address. If the Ping
Destination is left blank, ICM uses the IP address of the gateway to which it is
attached.
Note: Keepalive ping packets are included on your WAN data bill. So, keep in mind
that although the Keepalive ping packet and its response packet are small (less than
100 bytes each), your wireless provider may charge you for a minimum packet size.
Thresholds Lets you disable roaming or a specific roaming option when the battery life reaches
a specified level. By default, roaming is disabled when the battery level reaches 20%.

Intermec Connection Manager Settings (continued)

Settings Tab Description
Carriers Lets you configure settings for signal strength and geofencing roaming methods.
ICM allows automatic switching between two WWAN carriers. You can only use
these options when ICM is running on a CN70, CN70e, or CK70 with a flexible
WWAN radio. The list of carriers that display is dynamic depending on the WWAN
carriers the device supports. Currently the FCC supported carriers are ATT, Verizon,
Sprint and Generic UMTS. ETSI devices do not support carrier switching since they
only support Generic UMTS networks.
Primary Carrier: The primary carrier is the lowest cost WWAN carrier, not the
lowest cost network. The primary carrier is used at ICM startup.
Secondary Carrier: The secondary carrier is used as the fallback carrier when the
Signal Strength roaming method is set. When the Geofencing roaming method
is set, the secondary carrier is used as a supported geo region and is not weighted.
Geofencing Regions File: This button selects the geofencing regions file
definition. This button uses the standard Windows Mobile Open File Dialog.
Supported file formats include Google KML and GeoRSS-Simple XML files.
Once a file is selected, a label on this screen displays the path and file selected.
The label default is the root of the device \.
Logins Lets you configure your WWAN settings:
APN: The access point name (APN) you want to use.
Username and Password: The username and password used by Password
Authentication Protocol (PAP) or Challenge-Handshake Authentication
Protocol (CHAP) to validate users before letting them access the network server.

Using Registry Settings to Configure Intermec Connection

Manager
You can use the Get Registry Settings feature to configure ICM by
reading a group of registry settings. This feature allows registry
changes to take effect without rebooting the mobile computer.
To configure ICM Using Registry Settings
1 Use the following registry key to configure ICM Registry settings.
For registry values, types, and descriptions, refer to the next table.
HKEY_LOCAL_MACHINE\SOFTWARE\Intermec\itcRoamingAgent
3 Tap Get Registry Settings. ICM reads the registry settings and
applies any changes.
Registry Values, Types, and Descriptions

Value Type Description
StartupState REG_DWORD 0 (default): Disable roaming when
ICM starts.
1: Enable roaming when ICM starts.
Keepalive Ping REG_DWORD Specifies the interval of the keepalive
ping, in minutes. A value of 0 (default)
disables the keepalive ping.
KeepAliveDest REG_SZ Specifies the IP address or host name
to use for the keepalive ping
destination.
The default setting is an empty string,
which causes ICM to use the IP
address of the gateway to which it is
attached.
RoamThreshold REG_DWORD Specifies the percentage of battery life
at which roaming is disabled.
Default = 20.
EthernetThreshold REG_DWORD Specifies the percentage of battery life
at which the Ethernet roaming option
is disabled.
Default = 20.

Registry Values, Types, and Descriptions (continued)

80211Threshold REG_DWORD Specifies the percentage of battery life
at which the 802.11 roaming option is
disabled.
Default = 20.
WwanThreshold REG_DWORD Specifies the percentage of battery life
at which the WWAN roaming option is
disabled.
Default = 20.
APN REG_SZ WWAN login information.
Default = none.
wwanUsername REG_SZ WWAN login information.
Default = none.
wwanPassword REG_SZ WWAN login information.
Default = none.
EnableWWAN REG_DWORD 0: Disable the WWAN roaming option.
1 (default): Enable the WWAN
roaming option.
Enable80211 REG_DWORD 0: Disable the 802.11 roaming option.
1: Enable the 802.11 roaming option.
The default setting is 1.
EnableEthernet REG_DWORD 0: Disable the Ethernet roaming
option.
1 (default): Enable the Ethernet
roaming option.
LogLevel REG_DWORD Valid values are 1 (default) through 5.
The higher the level, the more detail
written to the log.
MenuDisabled REG_DWORD 0 (default): Enable the ICM menu
from the icon in the system tray.
1: Disable the ICM menu from the
icon in the system tray.
PrimaryCarrier REG_SZ Specifies the carrier that is used as the
primary carrier.
Default = Generic UMTS

Registry Values, Types, and Descriptions (continued)

SecondaryCarrier REG_SZ Specifies the carrier that is used as the
secondary carrier.
Default = Generic UMTS
RoamingMethod REG_DWORD Specifies the roaming method that is
used. Valid values are 1 (Standard), 2
(Signal Strength), 3 (Geofencing)
Default = 1 (Standard)
Using Intermec Settings to Configure Intermec Connection

Manager
You can configure ICM settings from Intermec Settings. Intermec
Settings in ICM supports the typical SmartSystems features such as
local configuration through Intermec Settings, remote configuration
through the SmartSystems Server Intermec Settings, Backup Settings
and Restore Settings.
To configure ICM using Intermec Settings, ICM must be running.
The ICM menus are grayed out if ICM is not running, or if the system
tray icon menu is disabled.
ICM Intermec Settings Menus

Options Parameters You Can Configure
Enable Networks Roaming enabled
WWAN enabled
802.11 enabled
Ethernet enabled
Carrier Roaming Options Roaming method (standard (default), signal
strength, or geofence)
Carrier switching
Primary carrier (ATT, Sprint, Verizon, or
Generic UMTS)
Secondary carrier (ATT, Sprint, Verizon, or
Generic UMTS)
Geofencing definitions
Regions file path

ICM Intermec Settings Menus (continued)

Options Parameters You Can Configure
Keepalive Ping interval
Ping destination
Shutdown Thresholds Roaming threshold
Ethernet threshold
802.11 threshold
WWAN threshold
WWAN GSM Credentials APN
Username
Password
Log Level Select log level (1, 2, 3, 4, or 5)
About All information in the about section is
read-only (IMEI/ESN, IMSI, phone number,
operator ID, ICM version, WWAN Toolkit,
version, ICM copyrights).
Using Intermec Connection Manager

Before using ICM, make sure you understand the roaming priority.
Understanding Network Connection Roaming Priority

ICM automatically switches connections based on network
availability.
Intermec Connection Manager Switching Priority

Priority Description
1 Ethernet: if you are on external power or using an Ethernet
adapter.
2 802.11: based on your configured SSID or profiles.
3 WWAN

Enabling Roaming
You can enable roaming as soon as you configure ICM.
Note: Before using ICM, make sure that you have valid network
connections including SSID and WWAN connections.
To select roaming options

2 Tap one of these options:
Enable WWAN
Enable 802.11
Enable Ethernet
3 Repeat Steps 1 and 2 as necessary.
To enable roaming
2 Select Enable Roaming.
When roaming is enabled, the Intermec Connection Manager icon

indicates the type of connection you are using. For more information,
see Understanding the Intermec Connection Manager Icon on
page 8.

Setting the Roaming Method

After you enable roaming, you can set the roaming method. For more
information about the settings for the signal strength and geofencing
roaming methods, see Intermec Connection Manager Settings
on page 11 and Understanding Geofencing Naming for WWAN
Carrier Switching on page 19.
To set the roaming method
2 Tap Roaming Method.
3 Tap one of these options:
Standard
Signal Strength
Geofencing

Understanding Geofencing Naming for WWAN Carrier

Switching
Before using the geofencing roaming method, you need to
understand how to name the geofence region ID. The ID must:
be unique.
include only alphanumeric characters.
begin with the correct carrier prefix.
ICM supports four carriers: ATT, Generic UMTS, Sprint, and Verizon.
Intermec Connection Manager Geofencing Naming Convention

Prefix Carrier Example
ATT ATT ATTMyGeofence1
GEN Generic UMTS GENMyGeofence1
SPR Sprint SPRMyGeofence1
VER Verizon VERMyGeofence1
For more information, see the Location Services Resource Kit Users
Manual. The Location Resource Kit is available from the Intermec
website at http://www.intermec.com/products/devresourcekit/
index.aspx.
Using WWAN Voice and Modem Dialing

You can use WWAN voice and modem dialing with ICM version 1.5
and later. When using these features, keep in mind that:
to handle voice calls, you need to enable both roaming and WWAN
connections.
some WWAN radios suspend data traffic while a voice call is in
progress. When the voice call ends, the data session continues.
ICM does not support analog modems.
data-only WWAN radios do not support phone calls.

Checking Your Ethernet Connection

You can set ICM to attempt to establish an Ethernet connection on its
next cycle.
To check your Ethernet connection
2 Select Check Ethernet Now. ICM attempts to establish an
Ethernet connection on its next cycle.
If ICM detects an Ethernet adapter but the cable is not attached, it
stops checking for a connection until you remove and reinsert the
computer into a dock, or you tap Check Ethernet Now again.
Setting the Log Level

ICM has 5 levels of logging, with 5 being the highest. The higher the
level is set, the more detail you receive in your log. The default is 1.
To set the log level
2 Select Log Level.
3 Select a log level from 1 to 5.

Logged information is stored in the file ItcCnMgr.log which is written

to the root of the object store \. When the log size reaches 1 MB,
ItcCnMgr.log is renamed to ItcCnMgr2.log and a new ItcCnMgr.log is
started. ItcCnMgr2.log is overwritten each time ItcCnMgr.log reaches
1 MB.
For help understanding the information in the log, contact Intermec
Technical Support. For help, see Global Services and Support on
page vii.
Updating Intermec Connection Manager

Your configuration settings are maintained through an update.
Note: You do not need to exit Intermec Connection Manager to
perform an update.
To update ICM
Download the latest version of ICM from the Intermec website
and install it. For help, see Installing Intermec Connection
Manager on page 4.
Uninstalling Intermec Connection Manager

After you install ICM, the application remains active until you
uninstall it. You can uninstall the application from your desktop PC
and your mobile computer.
Note: You do not need to exit Intermec Connection Manager before
you uninstall the application.
To uninstall ICM from your desktop PC

1 On your PC, select Start > Control Panel > Add or Remove
Programs.
2 In the Currently installed programs list, select Intermec
Connection Manager.
3 Click Remove. ICM is uninstalled from your PC.

To uninstall ICM from your mobile computer

1 Tap Start > Settings > System > Remove Programs.
2 Select Intermec Connection Manager and tap Remove.
3 Tap OK.

3
Frequently Asked Questions and
Troubleshooting
If you encounter any problems while using Intermec

Connection Manager, use this chapter to find a possible
solution. This chapter contains these sections:
Frequently Asked Questions
Troubleshooting
License Error Messages
23
Chapter 3 Frequently Asked Questions and Troubleshooting

Use this section to help answer questions you may have about ICM.

Question Answer
How do I configure ICM to use ICM does not control authentication. The mobile computer
PAP authentication? should be able to negotiate the proper authentication method
without configuration. However, some carriers configure their
servers so that if the client attempts an unsupported
authentication method, the server drops the connection instead
of negotiating another authentication method.
In these cases, Intermec tries to work with the carrier to
configure their servers properly. You can try to force a certain
authentication method on the computer:
If your computer is running Windows Mobile 6.1 or earlier,
tap Start > Settings > the System tab > WAN Info.
If your computer is running Windows Mobile 6.5 or later:
1 Start Intermec Settings.
2 Tap Communications > WWAN Radio > Edit WWAN
Connections.
3 If the name of your connection does not appear under
Connections, tap Connections, select your connection
from the list, and tap OK.
4 Tap Edit Connections Fields.
5 Select an option for Authentication Mode.
How might someone expect a This is commonly called fringe coverage, and sometimes it
device running ICM to function causes ICM to switch frequently between two networks as the
in an area where a faint 802.11 802.11 connection is detected then lost over and over again in a
network and a WWAN are weak coverage area. The problem with this is that when the
available? 802.11 connection is lost, it may take up to 60 seconds to
reconnect to a WWAN connection.
This leaves the user in a frequently disconnected state. If you are
in a fringe coverage area for a long period of time, you should
disable 802.11 roaming, and enable it once you are no longer in
the fringe coverage area. This allows the ICM to utilize the
WWAN connection rather than switching between WWAN and
an unreliable 802.11 network connection.

Frequently Asked Questions (continued)

Question Answer
Can I use other utilities with No. When ICM is running it has complete control of the
ICM to control or monitor the network devices. Do not use any other programs that change
network device? network settings, load/unload the Ethernet or 802.11 modules,
or establish a WWAN connection or a connection to the WWAN
radio.
For example, you cannot use iConnect, NDISTray, WWAN
Toolkit, 80211API, 80211PM, Network Tools from the
Communications Resource Kit, or Microsoft Connection
Manager.
When the computer reaches a The threshold settings are based on the percent of battery life
power threshold setting, why remaining and that percentage is calculated based upon the
does ICM sometimes drop and current usage. Therefore, the percentage increases when a
reconnect a roaming option network device is turned off. This can result in ICM disabling
several times? and enabling a roaming option repeatedly until the percentage
with the device turned off drops below the threshold.
The first roam to 802.11 or Before using ICM, configure the network card:
Ethernet displays this message If your computer is running Windows Mobile 6.1 or
Establishing Connection: This earlier, tap Start > Settings > the Connections tab >
network card connects me to: Network Cards, and select an option for My network
The Internet (or work via a card connects to.
VPN), or Work. Can this
notification be suppressed? If your computer is running Windows Mobile 6.5 or later:
1 Tap Start > Settings > Connections > Wi-Fi.
2 From the horizontal scroll at the top of the screen, tap
Network Adapters.
3 Select an option for My network card Connects to.

Troubleshooting
Use this section to help you troubleshoot ICM.
Troubleshooting
Problem Solution
When ICM is running, tapping ICM takes control of the phone from the OS, so you cannot rely
Start > Phone does nothing, on the built-in tools included in the OS. Use the ICM menu or
and the phone icon on the the ICM API to use the phone or determine the status of the
navigation bar indicates No WWAN network.
Service. What is wrong? You can keep ICM from suppressing the phone application by
creating this registry value before running ICM:
HKEY_LOCAL_MACHINE\SOFTWARE\Intermec\
WWANToolkit\PhoneApplication
This registry value can be any data type and the actual value is
ignored. The presence of the PhoneApplication registry value
enables the phone application, and the phone icon on the
navigation bar should work as expected.
ICM reports a WWAN Try to validate the connection outside of the application using
connection, but the application one of these methods in order:
fails to connect to the server. If the application does not lockout access to other programs,
attempt to access the network with a different program, such
as Internet Explorer. Note that your network might be
configured with limited access, so make sure you attempt to
access a server that is not blocked.
Try to ping the device from the server. Note that some
WWAN networks block ICMP packets. Also, some carriers
proxy the ICMP packets and respond on behalf of your device
rather than sending the ICMP packets to the device.
(CN3 and CN4 only) In File Explorer, go to the \Windows
directory, tap ftpdce.exe on the device, and try to connect to
the device using FTP from the server.
The ICM log file indicates RAS If your SIM card is configured with an APN (Access Point
error 619. Name), make sure the correct name was specified in ICM.
I can connect with my GPRS If your SIM card is configured with an APN (Access Point
device using Microsoft Name), user name and/or password, you must input this
Connection Manager but not information in the ICM settings. ICM does not attempt to
ICM. retrieve information you might have input in Microsoft
Connection Manager. Before running ICM you should remove
any entries that you added in Microsoft Connection Manager.

Troubleshooting (continued)
Problem Solution
802.11 sometimes does not Use the ISpyWiFi application to repair the connection:
reconnect after a CN3 or CN4 is 1 On the Today screen, tap the iConnect icon.
suspended.
2 Select Status > Wireless > Advanced > the Supplicant tab >
Reconnect.
Applications that request Configure the network card:
connections through Microsoft If your computer is running Windows Mobile 6.1 or
Connection Manager, such as earlier using an 802.11 or Ethernet connection:
Internet Explorer, cannot access
1 Tap Start > Settings > the Connections tab > Network
the Internet.
Cards.
2 From the My network card connects to list, select the
Internet.
If your computer is running Windows Mobile 6.5 or
later using an 802.11 or Ethernet connection:
1 Tap Start > Settings > Connections > Wi-Fi.
2 From the horizontal scroll at the top of the screen, tap
Network Adapters.
3 From the My network card Connects to list, select The
Internet.
Note: If your computer is using a WWAN connection, do not
change the factory configured network selected for programs
that connect to the Internet (Start > Settings > Connections >
Connections > Advanced > Select Networks).

Troubleshooting (continued)
Problem Solution
I have Geofencing enabled and Try one of the following solutions:
my Geofencing Regions file is Make sure Location Services Resource Kit 1.20+ is installed
loaded. Why are my carriers not for Geofencing capabilities.
switching?
Some 70 Series computers with flexible WWAN radios
include Location Services runtime as a pre-installed package
called IDL_LS. To check the IDL_LS package version, tap
Start > Settings > System > About > Packages. If the version
is not the version you want to test, install the package file,
IDL_LS.cab.pkg, in the Runtime\WCE600\WM6.5\Armv4i
subfolder of the Location Services Resource Kit installation
folder. You can only install a package whose version is higher
than what is currently installed on the mobile computer. You
can download Location Services Resource Kit from the
Intermec website.
Make sure the Location Server is activated. To activate the
Location Services Server:
1 Start Intermec Settings on your mobile computer by
tapping Start > Settings > System > Intermec Settings.
2 Tap Location Services.
3 Tap Server.
4 If the Enable Server is disabled, tap Enable and then tap
OK.
5 Exit Intermec Settings and reboot your mobile computer.


When a license error occurs, ICM displays a license error popup
message containing an error code. Each error has a unique error code
and a brief description.
For more information about error messages, contact Intermec
Technical Support. For help, see Global Services and Support on
page vii.

Error Message Description
LICENSE MANAGER CLIENT The SmartSystems Reference Client
NOT FOUND! ERROR cannot be found on the Intermec
CODE:0xC16B0000. computer.
LICENSE MANAGER SERVER The SmartSystems Server cannot be
NOT FOUND! ERROR located on the network.
CODE:0xC16B0001.
LICENSE VAULT NOT The SmartSystems Reference Client
FOUND! ERROR installation is either corrupted or cannot
CODE:0xC16B0002. be found on the Intermec computer.
REQUESTED FEATURE NOT A valid license cannot be found.
FOUND! ERROR
CODE:0xC16B0003.
REQUESTED VERSION > The requested software version license is
AVAILABLE! ERROR not valid for the software version currently
CODE:0xC16B0004. installed on the Intermec computer.
LICENSE HAS EXPIRED! The software version license available for
ERROR CODE:0xC16B0005. the Intermec computer has expired.
REQUESTED QUANTITY > The quantity of licenses requested by
AVAILABLE! ERROR Intermec computers exceeds the number of
CODE:0xC16B0006. licenses available.
LICENSE HAS INVALID The license received by the Intermec
HOSTID! ERROR computer has an invalid host identifier.
CODE:0xC16B0007.
LICENSE HAS INVALID The license received by the Intermec
SIGNATURE! ERROR computer has an invalid signature.
CODE:0xC16B0008.

License Error Messages (continued)

Error Message Description
LICENSE STATUS NOT The internal date of the Intermec
OKAY! ERROR computer has been manipulated rendering
CODE:0xC16B0009. the license invalid.
INVALID LICENSEINFO This is an internal license manager error.
POINTER! ERROR Please contact Intermec for technical
CODE:0xC16B000A. support.
CLIENT COMMUNICATIONS The SmartSystems Reference Client on the
FAILURE! ERROR Intermec computer encountered an error
CODE:0xC16B000B. communicating with the SmartSystems
Foundation Server.
SERVER COMMUNICATIONS The SmartSystems Foundation Server
FAILURE! ERROR encountered an error communicating with
CODE:0xC16B000C. the SmartSystems Reference Client on the
Intermec computer.
CLIENT RETURNED This is a client license error. Verify the
FAILURE CODE! ERROR SmartSystems Reference Client
CODE:0xC16B000D. installation on the Intermec computer. If
this error persists, please contact Intermec
for technical support.
SERVER RETURNED ERROR This is a server license error. Verify the
CODE! ERROR SmartSystems Foundation Server
CODE:0xC16B000E. installation. If this error persists, please
contact Intermec for technical support.
LICENSE CHECKOUT HAS The Intermec computer cannot detect a
NOT YET OCCURRED! license checkout.
ERROR CODE:0xC16C0000.
PLEASE CONTACT This is an unknown error. Please contact
INTERMEC PRODUCT Intermec for technical support.
SUPPORT! ERROR
CODE:UNKNOWN.

Worldwide Headquarters
6001 36th Avenue West
Everett, Washington 98203
U.S.A.
tel 425.348.2600
fax 425.355.9551
www.intermec.com
2012 Intermec Technologies
Corporation. All rights reserved.
Intermec Connection Manager User Guide
*934-029-007*
P/N 934-029-007

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ii Intermec Connection Manager User Guide

Intermec Connection Manager User Guide iii

iv Intermec Connection Manager User Guide

1 Learning About Intermec Connection Manager ...................... 1

Introducing Intermec Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Understanding Intermec Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installing Intermec Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Configuring and Using Intermec Connection Manager .............. 7

Understanding the Intermec Connection Manager Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Configuring Intermec Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using Intermec Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Intermec Connection Manager User Guide v

Updating Intermec Connection Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Uninstalling Intermec Connection Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3 Frequently Asked Questions and Troubleshooting . . . . . . . . . . . . . . . . . 23

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

License Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

vi Intermec Connection Manager User Guide

Before You Begin

Global Services and Support

Intermec Connection Manager User Guide vii

Service Location Support

Who Should Read This Manual

viii Intermec Connection Manager User Guide

This chapter introduces you to Intermec Connection Manager

Introducing Intermec Connection Manager

2 Intermec Connection Manager User Guide

Understanding Intermec Licensing

Intermec Connection Manager User Guide 3

You can use Intermec Settings or the SmartSystems console to view

Installing Intermec Connection Manager

Using SmartSystems Foundation to Install Intermec

4 Intermec Connection Manager User Guide

Transferring Files to Install Intermec Connection Manager

Using a Memory Card to Install Intermec Connection Manager

6 Intermec Connection Manager User Guide

This chapter explains how to properly set up and use Intermec

Understanding the Intermec Connection

2 Clear the Windows Default check box and tap OK.

8 Intermec Connection Manager User Guide

Intermec Connection Manager Icon Descriptions

Wired Ethernet (802.3) is connected.

Wireless LAN (802.11) is connected.

No network connection is currently established.

Note: While ICM is running, do not change network settings with

Intermec Connection Manager User Guide 9

Configuring Intermec Connection Manager

Using the Configuration Screen to Configure Intermec

Intermec Connection Manager Menu

10 Intermec Connection Manager User Guide

2 Tap Configure. The configuration screen appears.

3 Select a settings tab and enter the appropriate information for

Intermec Connection Manager User Guide 11

Intermec Connection Manager Settings (continued)

12 Intermec Connection Manager User Guide

Using Registry Settings to Configure Intermec Connection

Registry Values, Types, and Descriptions

Intermec Connection Manager User Guide 13

Registry Values, Types, and Descriptions (continued)

14 Intermec Connection Manager User Guide

Registry Values, Types, and Descriptions (continued)