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Technicians Version

Date: 25th February 2010


R

Aficio SP3400n
Aficio SP3410dn
Technicians Service Guidelines

Version: 1.0 Classification: Ricoh Family Group Internal Use Only

Created by: National Support Department Page 1 of 20 Last Printed: 25-Feb-10

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25/02/2010 Aficio SP3400n/3410dn Service Guidelines

DOCUMENT REVISION IST

REVISION DATE CHAPTER PAGE(S) DESCRIPTION

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Aficio SP3400n/3410dn Service Guidelines 25/02/2010

Table of Contents
1. INTRODUCTION 5

1.1 GENERAL 5
1.2 INSTALLATION 5
1.3 WARRANTY 5
1.4 CAUTIONS 5

2. CONFIGURATION 6

2.1 PRINTER 6
2.2 EXTERNAL OPTIONS 6
2.3 MODEL OVERVIEW 6

3. SPECIFICATION 7

3.1 PRINTER 9
3.2 SUPPORTED ENVIRONMENTS 9

4. PRODUCT USER REMARKS 10

5. ENVIRONMENTAL, HEALTH AND SAFETY 11

5.1 GENERAL 11

6. PRODUCT TRAINING 12

7. INSTALLATION 13

7.1 GENERAL 13
7.2 MINIMUM SPACE REQUIREMENTS 13
7.3 INSTALLATION TIME 13
7.4 METER CHARGE SETTINGS AT INSTALLATION 13

8. SERIAL NUMBER 14

8.1.1 MAINFRAME 14

9. TECHNICAL DOCUMENTATION 15

9.1 RICOH TECHNICAL BULLETIN (R.T.B.) 15


9.2 MODIFICATION BULLETIN (M.B.) 15
9.3 SERVICE MANUALS / PARTS CATALOGUES 15
9.4 RICOH UK TECHNICAL WEBSITE 15

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25/02/2010 Aficio SP3400n/3410dn Service Guidelines

10. NATIONAL SUPPORT DEPARTMENT 16

10.1 HELPDESK 16
10.2 FAULT ESCALATION PROCEDURE 16

11. WARRANTY 17

12. COST & PERFORMANCE DATA 18

12.1 PRODUCT DESIGN LIFE 18


12.2 RELIABILITY TARGETS 18
12.2.1 AVERAGE MONTHLY VOLUME 18
12.2.2 MAXIMUM MONTHLY VOLUME 18
12.3 PM PARTS 18
12.4 SUPPLIES PRICING 19

13. QUICK REFERENCE GUIDE 20

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Aficio SP3400n/3410dn Service Guidelines 25/02/2010

1. INTRODUCTION

1.1 GENERAL

The Aficio SP3400n/3410dn are newly designed mono printers.

1.2 INSTALLATION

The Aficio SP3400n/3410dn are designed for installation by the end user.

1.3 WARRANTY

Please refer to Section 11 for full details on Warranty cover on this product.

1.4 CAUTIONS

Ricoh carries out a continuous program of product development and improvement.


Therefore specifications, parts, code numbers and prices are subject to change and
should always be verified with current documentation.

Whilst every effort has been made to ensure the accuracy of information in this document
Ricoh cannot accept responsibility for any errors or omissions.

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25/02/2010 Aficio SP3400n/3410dn Service Guidelines

2. CONFIGURATION

2.1 PRINTER

Model Unit type EDP code

Ricoh Aficio SP3400n Mono Printer 406582

NRG SP3400N Mono Printer 406584

Ricoh Aficio SP3410dn Mono Duplex Printer 406585

NRG 3410DN Mono Duplex Printer 406587

Power Lead* Power Lead 11756

12 Month Warranty Card* Warranty Card 960484

Operating Instructions OI In box

* Please order with each machine.

2.2 EXTERNAL OPTIONS

Option Name EDP code

Paper Feed Unit TK1080 406496

2.3 MODEL OVERVIEW


Model NIC Duplex Unit Optional Memory Optional Paper Tray PCL

SP3400n Yes No No Yes Yes

SP3410dn Yes Auto No Yes Yes

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Aficio SP3400n/3410dn Service Guidelines 25/02/2010

3. SPECIFICATION

Type: Desktop

Technology: Dry electrostatic transfer system

250 sheets 80gsm


Main tray
100 postcards

50 sheets 80gsm

Paper capacity By-pass tray 8 envelopes

20 postcards

Optional paper feed unit Plain paper 250 sheets 80gsm

Output Tray Face down 125 sheets

Main tray A4, A5, Letter, Legal, B5, HLT,


A6, Executive, Postcard

Custom Size :

Max 216 x 356mm

Min 90 x 148mm

By-pass tray A4, A5, A6 ,Letter, Legal, B5,


HLT, , Executive, Postcard,
Paper size
Envelope

Custom size:

Max 216 x 356mm

Min 90 x 148mm

Duplex A4, Letter, Legal

Optional paper feed unit A4, LT, LG, B5, HLT, A5

Main tray 52-162gsm

Paper weight: By-pass tray 52-162gsm

Optional paper feed unit 60-105gsm

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25/02/2010 Aficio SP3400n/3410dn Service Guidelines

Dimensions: 3700 x 392 x 262mm(excluding option)

11.6kg including consumables (SP3400n)


Weight:
12.5 kg including consumables (SP3410dn)

Power rating: EU: 220 to 240V, 50/60Hz

Power consumption: Maximum Less than 880 W

Ready mode Less than 120 W

Power save mode 70 w energy save mode 1

5 w energy save mode 2

Warm up time: 30 seconds or less

Standby: Less than 40db

Sound power level: Printing: Less than 65.8db

Energy saver: Less than 40 db

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Aficio SP3400n/3410dn Service Guidelines 25/02/2010

3.1 PRINTER

Print speed Simplex 28 ppm A4 (600 dpi)

Duplex (SP3410dn only) 14 ppm A4 (600dpi)

Printer drivers PCL, PS3

Font 80 Fonts

Resolution Normal 600 x 600 dpi

RET 1200 x 1200 dpi

Toner save mode Supported

Warm up time Less than 30 seconds

First print time Less than 8 seconds

Duplex print Supported (SP3410dn only)

Interface option USB 2.0, 10/100 base - TX

Network Protocol TCP/1P ,IPP

Memory Standard 64MB

Operation system PCL : windows XP, 2000/20003 server, Vista, 2008 Server

PS3 : windows XP, 2000/20003 server, Vista, 2008 Server

Macintosh 10.2.8 – 10.5, 10.6

3.2 SUPPORTED ENVIRONMENTS

For latest support information, please refer to:

www.ricoh-support.com/enduser/downloads

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25/02/2010 Aficio SP3400n/3410dn Service Guidelines

4. PRODUCT USER REMARKS

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Aficio SP3400n/3410dn Service Guidelines 25/02/2010

5. ENVIRONMENTAL, HEALTH AND SAFETY

5.1 GENERAL

Ricoh products conform to various UK and European safety standards.


Please contact RUK Environmental Department for specific information.

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25/02/2010 Aficio SP3400n/3410dn Service Guidelines

6. PRODUCT TRAINING

For details on product training courses please refer to the Training Guide that can be
obtained from:

Contact Email Telephone


Kimberly Scarrott kimberly.scarrott@ricoh.co.uk 01604 885374
Claire Jeffreys claire.jeffreys@ricoh.co.uk 020 8261 4060

Product training documents are available on the Ricoh training website which can be found
at:

https://www.get-u-wice.com/secure/

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Aficio SP3400n/3410dn Service Guidelines 25/02/2010

7. INSTALLATION

7.1 GENERAL

The SP3400n/3410dn are designed as end user installable products.

7.2 MINIMUM SPACE REQUIREMENTS

Place the printer near the power source providing clearance as shown below.

A: Over 20 cm
B Over 20 cm
C Over 10 cm
D Over 70 cm

7.3 INSTALLATION TIME

The following times are given as a guideline for experienced technicians after unpacking.

PERIPHERALS INSTALLATION TIME (MINUTES)


Mainframe 30
Paper feed unit 5

7.4 METER CHARGE SETTINGS AT INSTALLATION

If you wish to sell the machine on a cost per print basis the counter can be obtained by
pressing:

To be confirmed: User Tools > Reports Print > OK > Configuration Page > OK

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25/02/2010 Aficio SP3400n/3410dn Service Guidelines

8. SERIAL NUMBER

8.1.1 MAINFRAME

The serial number plate is on the rear cover of the machine and can be identified as
follows.

MODEL PRODUCT CODE SERIAL NO.


Aficio SP3400n M012-27 S57 Y MM XXXXX
Aficio SP3410dn M013-27 S58 Y MM XXXXX

Y = The last digit of the year of production.

MM = Month of production.
Range:
Japan production: 01 (Jan) to 12 (Dec)
Sindo Ricoh production: 13 (Jan) to 24 (Dec)
RPL production 25 (Jan) to 36 (Dec)
RIF production: 37 (Jan) to 48 (Dec)
REI production: 49 (Jan) to 60 (Dec)
RAI production 61 (Jan) to 72 (Dec)
Dongan (China): 73 (Jan) to 84 (Dec)
SRF production: 85 (Jan) to 96 (Dec)

XXXXX = The months sequential run.

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Aficio SP3400n/3410dn Service Guidelines 25/02/2010

9. TECHNICAL DOCUMENTATION

9.1 RICOH TECHNICAL BULLETIN (R.T.B.)

Issued on a regular basis to provide the latest technical information. Before using the
Hotline procedure, refer to the R.T.B.'s that contain the latest information on field activities,
modification kits, problem solving and manual changes.

9.2 MODIFICATION BULLETIN (M.B.)

Issued when a modification is applied to production machines.


Inter-changeability, part number changes and cut in serial numbers are identified.

9.3 SERVICE MANUALS / PARTS CATALOGUES

Service Manuals, Parts Catalogues, Operating Instructions, Modification Bulletins and


Technical Bulletins are available for download from the technical support website which
can be found at:

www.tessa-support.com

Operating instructions are also supplied as standard with the machines in electronic
format.

Additional copies may be purchased using the code.

DOCUMENTATION EDP CODE SUPPLIED


Field Service Manual Available in electronic format only
Parts Catalogue Available in electronic format only
Operation Manuals Available in electronic format only

9.4 RICOH UK TECHNICAL WEBSITE

Registered users can download Service Guidelines, How to Guides, Tips, UK specific
information and a forum is available at www.ricohtechnical.co.uk

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10. NATIONAL SUPPORT DEPARTMENT

10.1 HELPDESK

Ricoh U.K. will provide technical advice covering acute in-field Product problems from
09.00 to 17.30 each working day.

The technician making the call will be expected to have exhausted all avenues of enquiry
within their own organisation and all other resources available to them before placing a
Helpdesk call.

As a minimum the caller must be:-


a) The person dealing with the product, not a third party.
b) Recognised as trained by Ricoh U.K.
c) In possession of a full set of Service Manuals.
d) Familiar with all the relevant Modification Bulletins and Technical
Bulletins, having read them and applied them.
e) Equipped with a full basic tool kit and special tools for the Product.
f) On the Customer's premises with access to the Product.

Help may be refused if the above criteria are not met.

The ‘RUK Helpdesk’ can be contacted on 0845 300 7050.

After contacting the RUK Helpdesk, the onus is on the Dealer to inform us of their
progress.

10.2 FAULT ESCALATION PROCEDURE

The National Support Department can provide a specialist on-site service in resolving
product problems.

Before requesting assistance the Service Manager must have exhausted all other
avenues available within their own organisation including the RUK Helpdesk.

All requests for assistance must be placed through the RUK helpdesk, having met the
helpdesk criteria.

Prior to the Ricoh representative attending the site the product must have been serviced in
accordance with the recommended Ricoh Service Procedure, i.e. PM's must be up to date,
and a full current SMC data list provided to the support specialist.

The visiting Ricoh representative must be accompanied by the technician responsible for
the product who must be formally trained on the product.

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Aficio SP3400n/3410dn Service Guidelines 25/02/2010

11. WARRANTY

In addition to Ricoh’s existing warranty policy the Aficio SP3400n/3410dn includes a one-
year on-site warranty service and a warranty registration card will be supplied in each box.
The dealer has the option to provide their own servicing during the warranty period in
which case the machine is supplied with one year’s warranty on manufacturer fitted parts
only.

Please refer to Dealer Service Operations Manual for further details on warranty
procedures.

The onsite warranty service will be provided by:

Technical Support Group Ltd


Adelaide House
12 King Edward Road
Brentwood
Essex
CM14 4HL

Tel: 0870 417 6010


Fax: 0870 417 6011
Service: 0870 417 6017
Email: info@support-desk.biz

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12. COST & PERFORMANCE DATA

12.1 PRODUCT DESIGN LIFE

PRODUCT TARGET INFORMATION


200K Prints or 5 Years (Whichever occurs first)

12.2 RELIABILITY TARGETS

The following figures represent target averages for an established machine population,
using Ricoh supplies and serviced by fully experienced technicians. They are intended for
planning purposes only, since the actual performance may vary due to environment,
customer requirements, geographical situation and machine population.
A preventative maintenance policy (P.M.) is recommended to minimise machine downtime
and prevent unnecessary unscheduled maintenance calls (E.M.)

Mean Prints Before Failure Target 35k prints

12.3 AVERAGE MONTHLY VOLUME

700 Prints

12.4 MAXIMUM MONTHLY VOLUME

3,300 Prints

12.5 PM PARTS

There are no PM parts that require replacement by service technicians.

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12.6 SUPPLIES PRICING

EDP CODE DESCRIPTION QTY YIELD

406523 Ricoh Print Cartridge SP 3400 SY Black (Short Yield) 1


2.5K
406516 NRG Print Cartridge SP 3400 SY Black (Short Yield) 1
406522 Ricoh Print Cartridge SP 3400 HY Black (High Yield) 1
5K
406515 NRG Print Cartridge SP 3400 HY Black (High Yield) 1

Note: The above pricing is Standard Dealer Transfer Price and does not include applicable
discounts. Consumable yields will vary depending upon the coverage. The above
calculations are measured using ISO/IEC19752

The SP3400n/3410dn are supplied with a starter AIO, its yield is approximately 1500
pages (depending on coverage).

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13. QUICK REFERENCE GUIDE

EDP CODE
ITEM PAGE NUMBER
PART NUMBER

Ricoh Aficio SP3400n 406582 6


NRG SP3400n 406584 6
Ricoh Aficio SP3410dn 406585 6
NRG SP3410dn 406587 6
Paper Feed Unit TK1080 406496 6
Power Lead* 11756 6
12 Month Warranty Card* 960484 6
Average Monthly Volume 700 Prints 18
Maximum Monthly Volume 3,300 Prints 18
Supplies Various 19

*Please order with each machine.

NOTE: Specifications, EDP codes, prices and part numbers are subject to change without
notice.

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