SHOUT!

www.cfm.my quarterly newsletter

published by the Communications and Multimedia Consumer Forum of Malaysia

KDN PP 17752/11/2013 (033132)

THE WORD WITH...

KEVIN ZAHRIMalaysia’s Fitness Guru talks about family,

fabulous fitness tips and more

DIGITAL LIFE... BUYERS BEWARE...

THE DATA ONLINE SHOPPING

WHISPERERS
56 top
top tips
tips to
to avoid
avoid losing
losing your
your
PITFALLS
The possible perils and pitfalls that
data and how to recover it await when you go shopping online

consumer.forum.malaysia CFM_Malaysia
Free Copy Q 4 2 014 1
 INTRO

Quarter 1 2015
EDITOR’S NOTE
3 3 THINGS YOU WILL LEARN IN THIS ISSUE

6 OF THE MOST COMMON ONLINE 11

SCAMS
Find out about the six most common online scams and
how to identify them
5 TOP TIPS TO AVOID LOSING YOUR 14
DATA
Make sure your precious data is safe by following these five
tips
4 FABULOUS FITNESS APPS 12
This quartet of fitness apps will get you fit in no time

Welcome dear readers to our first issue of SHOUT!
Magazine for 2015. I will be undertaking the role of editor
from this issue onward and it is with a glad heart that I
undertake the proud mantle of helming one of Malaysia’s
eminent magazines in the eternal battle to inform and
protect consumer rights in this beautiful country.
In this issue, we have a chat with Malaysia’s fitness guru
Kevin Zahri and find out what makes him tick on p8. We
also have a few moments with one of Malaysia’s finest
online comedians, Faiz Dickie, who has a keen sense of
humour that resonates with Malaysians everywhere.
Check out his best work and how he uses social media to
reach out and entertain his fans on p10.
Last but not least we delve into options on data recovery
and preventative tips to undertake to avoid that
unfortunate fate. We hope you have a good read and we
hope to see you all again in our next issue!
Megat Ishak
Editor
KDN PP 17752/11/2013 (033132)
SHOUT! is published on a quarterly basis by:
Communications and Multimedia Consumer Forum of Malaysia
6-02, 6th Floor, Wisma Straits Trading,
No 2, Lebuh Pasar Besar, 50050 Kuala Lumpur
T: 03-2692-3800 F: 03-2693-2288 W:www.cfm.org.my
Printed in Malaysia by
Ultimate Print Sdn. Bhd., Lot 2, Jln Sepana 15/3,
Off Persiaran Selangor, Seksyen 15, 40200
Shah Alam, Selangor
Distributed by
Hotpaper Media
2 QQ1
3 22015
014
TABLE OF CONTENTS
THE NUMBERS 3
Find out how global mobile subscriptions are growing and data
traffic trends now and in the future
ON THE WIRE 4
Check out how the CFM team astound and delight students, families
and friends alike as they make their presence known nationwide
SOCIAL MEDIA LIFE - Buyers Beware 6
Find out the possible perils and pitfalls that await when you go
shopping online
TOP GEAR – The hottest tech ever 7
Discover the world’s latest smartphones such as the HTC One M9
and how they will rock your world
THE WORD WITH – KEVIN ZAHRI 8
Malaysia’s eminent fitness guru isn’t just fabulously fit, he’s also an
author, TV host and more. He shares a few words with the SHOUT!
team
CONNECTED - HUMOUR FROM THE HEART 10
Discover how and why online comedian Faiz Dickie can tug your
heart strings and make you laugh at the same time
ISSUE OF THE QUARTER – ALL THAT GLITTERS 11
Find out about the top six scams perpetuated by cybercriminals
today and how to avoid them...
APPZONE – GET FABULOUSLY FIT FAST 12
Need to get fit but don’t have time for the gym or cash for your own
workout gear? Check out this quartet of apps that will get you fit in
no time...
Hands On – The Help Desk 13
Readers get their most pressing questions answered
DIGITAL LIFE – THE DATA WHISPERERS 14
Find out how MyCyberSecurity Clinic can save your lost or
corrupted data
6.9 BILLION the numbers
mobile subscriptions
globally in Q3 2014

2.5 BILLION GLOBAL Mobile Subscriptions Q3 2014

mobile broadband subscriptions
globally in Q3 2014

110 BILLION
new mobile subscriptions
globally in Q3 2014
mobile subscriptions outlook BY 2020

3.5 BILLION
LTE subscriptions by Top 5 countries by net additions
the end of 2020 India +18 million
China +12 million
Indonesia +5 million
Russia +4 million
USA +4 million

6. 1 B I LLION
smartphone subscriptions
by the end of 2020

~90%
of mobile subscriptions will be for
mobile broadband by the end of 2020

mobile application
traffic outlook BY 2020

~ 55%
of mobile data traffic will
come from video in 2020

Infographics and statistics courtesy of Ericsson

Mobility Report November 2014 On the Pulse of
the Networked Society 2014
www.ericsson.com
 ON THE WIRE
CFM VISITS IIUM CAMPUS
Reaching out to university students and sharing
knowledge about their rights as well as more about
the increasing importance of the communications and
multimedia industry has always been of prime importance
to CFM, which is exactly why the CFM team set up a booth
at the International Islamic University Malaysia (IIUM)
campus in Petaling Jaya from the 24th to the 26th of February.
Prominently placed on the campus grounds, the CFM booth
enabled visitors to play educational games to win prizes,
enjoy complimentary photo sessions and learn more about
their rights at the same time.
4 QQ1
4 22015
014
CFM LIVENS UP UiTM
JENGKA CAMPUS
The studious UiTM Jengka campus in Pahang experienced
an exciting change in ambiance from the 27th to the 29th
of January when the CFM team organised a grand “Hari
Organisasi Mahasiswa” & Campus Youth Carnival. The
carnival offered both knowledge and entertainment in equal
measure as students were able to play interactive games and
find out more about their rights as consumers through fact-
packed talks.
CFM MASCOT GETS A NAME!
Seeing as many social media users are, by extension, telco
subscribers as well, CFM reached out to telco customers
nationwide from all walks of life with a competition - “Name
the CFM Mascot and Win” through Facebook. The contest
took place from the 2nd to the 31st of March, with the grand
prize winner scoring an iPhone 6 and iPad Mini for their
creativity. Weekly prizes were also awarded for creative
entries with 40 winners getting fun prizes like movie, KFC
and Baskin Robbins ice cream vouchers. The response was
overwhelming, with countless entries. And the winning
name for CFM’s latest mascot? Tune in to our next issue to
find out!
KNOWLEDGE SHARED, NEW
FRIENDS MADE AT NESCA TALKS
On the 4th of February, members of the CFM team made
an official visit to the Negeri Sembilan Consumer Association
(NESCA) where they shared their extensive insight about
Malaysian consumer rights in a series of talks dubbed the
Forum Pendidikan Pengguna Negeri Sembilan that lasted
through the course of the day at Sekolah Menengah Tengku
Muhammad in Kuala Pilah. Listening with rapt attention,
NESCA members received in depth knowledge to further their
cause in protecting consumers from unscrupulous business
practices. The forum concluded with new friendships made
and the promise of further talks in future by CFM.
 on the wire

CFM TEAM OFFERS FUN, GAMES AND KNOWLEDGE AT UTEM

Students at Universiti Teknikal Malaysia Melaka (UTEM)

had the opportunity to broaden their horizons and knowledge
when CFM dropped by the UTEM campus to host a Campus
Youth Carnival that took place from the 9th to the12th of
March. Comprising an exhibition, an experiential booth and a
series of talks, the Youth Carnival participated by CFM taught
students how to resolve industry disputes such as dropped
calls and poor service through the proper channels and to
have fun with fun games and trivia contests..

CFM participates in 1Malaysia Internet Centre Opening

On the 15th of March, the Ministry of Communication
& Multimedia and the Malaysian Communications &
Multimedia Commission (MCMC), in a bid to empower the
public, launched the 1Malaysia Internet Centre for residents
so that they may take part in the future of the nation as well
as explore and know more about the World Wide Web. The
opening ceremony was officiated by the Menteri Besar of
Negeri Sembilan, Datuk Seri Mohamad Hasan along with
many invited guests and media. As part of the festivities in
line with the opening ceremony, CFM also took part in an
exhibition that enlightened the Linggi community on their
consumer rights with educational talks as well as fun games
and activities too.
CFM VISITS THE LAND BELOW THE
WIND
In March, CFM dropped by Sabah to reach out and educate
non-government associations (NGOs) and other agencies
about pressing issues about the telco industry as well as
consumer rights and through them, the public. Taking place
at the Grand Borneo Hotel in Kota Kinabalu on the 20th of
March, the session was attended by NGO representatives,
government agencies, media, students and other invited
guests. The CFM delegation was represented by Mr Ahmad
Izham Khairuddin, Director of CFM; Altel Representative,
Mr Azizan Afandi and Tune Talk representative Mr Chong
Vun Cheung who shared how to properly channel industry
disputes for effective resolution. At the same time, CFM also
set up a booth at PIKOM Fair in Kota Kinabalu where they
educated the public on their rights as well as giving away great
prizes through fun-packed activities. CFM’s booth enjoyed a
phenomenal response with saw over 600 participants visiting
the booth to find out more about CFM and its mission to
educate and protect consumers.

Q 4 2015
Q1 2 014 5
 SOCIAL MEDIA
LIFE

BuyerS Beware
The Risks of Buying Online

s hopping online has an allure of its own. If you’re opting

for the traditional method, you’ll have to drive all the
way to a mall, find parking, beat the crowds to find what
you want and hope that whatever you wanted is still in stock,
is the right size to fit you (if it’s wearable), hasn’t expired (if it’s
edible) and isn’t a dud with some unforeseen defect to begin
worse. Those are the lucky ones. Some even ended up not
even getting what they ordered if at all as the seller runs off
into the sunset never to be seen again.
Shopping online isn’t a shyster’s game though as there are
honest merchants and good deals to be had. The key, as
with any transaction is doing your research and managing
with. Once you have collected your prize, you have to reverse your risks. Follow this six-step checklist and you’ll be way
the process to get home. ahead of the game.
With online shopping you skip all that hassle. All you The ultimate assurance of safety if you’re shopping or
have to do is hop over to your favourite shopping website doing business on a Malaysian website is simply
be it Shopify or Amazon, search for what you want, pay checking for the Malaysia Trustmark, a symbol that shows
for it with your credit card and voila! It appears on your that the site has been validated to comply with the security
doorstep in a few days. Hopefully. requirements of CyberSecurity Malaysia, the accredited
For every happy buyer that got exactly what they ICT security specialist provider of the Malaysian
wanted, there’s another who got something off the mark Government.
be it clothes in the wrong size, a damaged product or Remember: caveat emptor - buyers beware!
THE SHOUT! ONLINE BUYERS CHECKLIST
#1 Check Their Reputation #2 Check the Product #3 DOES IT HAVE THE
TRUSTMARK?
Check the feedback on a seller’s website There are plenty of stories of people
and see how positive and how authentic thinking they’re buying one thing for a Check the Malaysia Trustmark logo
it is. How long have they been in steal and getting something else instead, as on the website. Click on it and it will
business? Has there been any negative the product sold doesn’t fit the description. show a certificate of authenticity. An
feedback? If there is, how was it resolved? Read everything in detail and ask as many authentic website will also appear on
Check before you commit. questions as you need. the growing Trustmark register online at
mytrustmark.cybersecurity.my/VWR.
html
#4 Check for Hidden Costs #5 IS Their Website SecurE #6 Limit Your LossES

Some offers look tempting but don’t
factor in shipping or other costs like
membership fees or buying other items
with your order. Go over your order
carefully for any hidden costs.
6 QQ1
4 2015
2 0 14
Check if the website is secure by seeing
if it begins with https instead of just http
and also look out for a closed padlock
symbol in your browser. Besides that, if
it’s a cash on delivery, bring a friend and
do it in a public location.
When you’re shopping online ensure
that you use a credit card with a low fixed
limit. That way, if something happens due
to fraud or misadventure you don’t lose
everything.
 top gear

TOP
The hottest tech from MWC 2015
Straight from sunny Barcelona, Spain, the SHOUT! team have hit the
showroom floor at Mobile World Congress 2015 to find out the hottest new

GEAR
devices on the planet. The de facto event for discerning technorati, the MWC
gathers some of the world’s best consumer communications tech from
smartphones to the latest wearables all under one roof. Here’s our pick of the
cream of the crop to watch out for this coming year...

1 2

Samsung GALAXY S6 Samsung GALAXY S6 EDGE

RM 2599 www.samsung.com/my RM 3099 www.samsung.com/my
Samsung’s successor to their S5 comes in two flavours with one dubbed the GALAXY S6 and the other the S6 Edge. The S6 is just
6.8mm thin, weighs 138g and eschews plastic for a glass backplate with aluminium trim, making it look bespoke indeed. It has a
5.1-inch QHD Super AMOLED 577ppi display, a rear 16-MP f/1.9 snapper with OIS and 4K video capture, a front 5-MP f/1.9 snapper
along with a potent Exynos octa-core processor and 3GB RAM. The S6 Edge has similar specs to the S6 save for dual edges. Both the
S6 and S6 Edge will ship in 32GB, 64GB and 128GB sizes and in a variety of colours from the usual white or black to a shiny Green
Emerald and Gold Platinum.

3 HTC One M9
SGD$ 1008 www.htc.com/sea
The successor to the HTC One M8, the One M9 doesn’t reinvent the wheel
but makes it even sexier. It retains the beautifully finished unibody casing
hewn from a single block of aluminium though it has been refined to make
it even more premium than before. A 5.5-inch Full HD display, the latest
Snapdragon 810 processor, a generous 3GB RAM and 32GB of expandable
onboard storage sweeten the bargain. The rear comes with a huge 20-MP
camera while the front has HTC’s own UltraPixel camera for selfies. On top
of the stock silver on gold hue, it comes in a shade of pure gold too as well as
a quaint shade of metallic pink.

Xperia Z4 Tablet
RM 2699 www.sonymobile.com
The Xperia Z4 tablet is 6.1mm thin and weighs a mere 389 grams while running
the latest Android Lollipop on a 2GHz Snapdragon 810 processor paired with
3GB RAM and 32GB of expandable storage as well as a crisp 10.1-inch 2,560
x 1660 pixel display. It is also waterproof and dustproof. A rear 8-MP camera
makes for tasty snaps while a 6000mAH battery and LTE connectivity keeps you
going in the field for quite a while.

Q 42015
Q1 2 014 7
 THE WORD

KEVIN ZAHRI
A veritable household name, Kevin Zahri is a paragon of fitness dubbed as Malaysia’s Fitness Guru. Fit as a fiddle, he’s
also a man of many talents who is not only an acclaimed fitness coach but a published author, TV host and a model too.
He takes time off to talk to SHOUT! about the man behind the image...
How do you unwind and relax on the weekends?
I have the freedom to dictate my own schedule so every
day can be either a “weekend” or a “working day”. Most of
my work events fall on weekends. During my free time, I
play sports, watch football, travel or play a few games on
my console.

What is the fitness regime of a fitness guru like?

I don’t really have a fixed fitness regime nor do I work out
everyday. I do enjoy variety though so I mix my weekly
exercise regime of gym work – I usually hit the gym two
or three times a week – and mix it up with golf and other
sports. I am not much of a runner but it’s a personal prefer-
ence. It isn’t about quantity rather quality when it comes to
workouts.

With the amount of delicious food that Malaysia is

known for, how do you actually avoid gaining weight
here without starving yourself or exercising like mad?
It’s alright to enjoy yourself ‘to a degree’ on a daily basis.
That is the crux behind my ‘Jom Kurus’ fitness programme.
It is never about starving yourself or undergoing a strict
diet. It’s all about balance and enjoying life is part of that
balance.

What was the proudest achievement in your life?

Becoming a father. I am blessed to have two young ones
in my life that mean the world to me. It truly gives you the
greatest sense of accomplishment, purpose and meaning.
How did you get started becoming a fitness guru?
I originally started getting fit out of self interest while I was
pursuing my engineering degree at Northeastern Universi-
ty in Boston, USA. I enjoyed it so much that I pursued my
official American Fitness Training of Athletics (AFTA) certifi-
cation though I didn’t do it with a mind towards my current
career. It all just happened to fall in place.

If you weren’t a fitness guru, what would you have been

doing?
I am an engineer by training and a geek at heart. I do my
own web development so I would likely start a web venture
of some sort.

How do you as a fitness guru start your day?

I actually start my day in a rather relaxed fashion. I don’t
work from an office so I start my days enjoying the view
from my balcony with a relaxed routine.
8 QQ1
4 22015
014
 THE WORD

How do you reach out to your fans?

I am on most major social media platforms like Facebook and Twitter. My website www.kevinzahri.com is the nexus of
where I reach out to fans and let them know about any ongoing social media activities and campaigns that I have.

How has digital and social media impacted the course of your career and your life?
Digital and online media has made it possible for me to work from home. Even as I am doing this interview, I have my little
one sitting next to me in a coffee shop. This in itself is priceless to me and my family.

What plans do you have in the future?

I would like to focus on growing my name and brand in and outside Malaysia.

Have you had any problems with your digital devices or with any subscribed services? If yes, did you address the
complaints to your device and service provider and were they resolved satisfactorily?
It rarely happens but not all web and digital services are as reliable as they want you to believe.

Did you know that you can address your unresolved complaints about your service provider to CFM?
Yes, but sometimes the issues I encounter are not big enough to raise a complaint.

KEVIN’S PICKS
Kevin Zahri’s favourite apps revolve around social media and finance apps to track his investments.

CNBC Eurosport
Free, Available for iOS Free, Available for iOS
and Android and Android

This handy app gives you real time
news from the CNBC network as
well as market data and financial
information at your beck and call.
If you’re a sports fan this app
is considered an essential
download. It gives you news as
well as updates on everything
from F1 racing to tennis.

Ticker: Stocks MoneyWiz – Bloomberg

Portfolio
Manager
Free, Available for iOS
and Android
This handy app lets you manage
and monitor your favourite
stocks and keep an eye on the
performance of your portfolio
with real time alerts.
Personal Finance
RM7.19 on Android, US$4.99
on iOS
Compact yet efficient finance
software that helps you get a
handle on your finances. It also has
handy reminders on paying your
bills and how much you have to
last until your next paycheck.
Business
Free, Available for iOS
and Android
This app means business. Quite
literally . It gives you breaking
news across a broad range of
categories and you’re also able to
personalise your list of markets to
watch be it Equity Indexes, Bonds
and much more.
Q1 2015 9
 CONNECTED

HUMOUR FROM THE HEART

An online comedian with a distinct brand of humour that resonates with Malaysia’s heartlanders, Faiz Dickie shares
more about what makes him tick and where he’s heading to in the future.

I ’m Faiz Dickie, an online comedian with a following on Instagram. I’m currently

studying at the University of Sussex, UK. I started doing comics and short skits two
years ago for fun. I was fooling around and people loved watching it and it grew
into what it is today.
I get inspiration from everything and everyone around me and I make fun of it
in a lighthearted manner. Through that I’ve created quite an interesting family of
characters over the years though I have my personal favourite character, ‘Kak Leha
Bunting’, who is like an alter ego of sorts as she resembles my own personality. She’s
sarcastic, a bit rude but very loving. While my content is very Malaysian centric for
now, I am exploring options to cater to a more international audience. For now I’m
just focusing on a Malaysian audience.
The process of creating a video or comic doesn’t take that long – the process of
shooting, editing and post production is rather simple. The hardest part is the creative
process in getting ideas to create content as I don’t simply make it on a whim. I ensure
that each piece I make has a message and that takes time. Captioning is also a time
consuming process as I have to ensure that whatever I write cannot be misinterpreted
by viewers.
Currently, I am using a combination of a laptop, a Samsung Galaxy Note 3 and
an iPhone for my work. I record videos with my iPhone and edit it via an app called
CuteCut. For comics, I use the Note 3 because of the larger screen. My laptop is used
when I need to do a more complicated post production work. I plan to get an iPhone
6 Plus later on for its larger screen.
My platform of choice is Instagram as it was popular when I got started doing skits “Social media is immensely
and cartooning. Social media is immensely powerful. Just by sharing one thing, it can powerful...it must be used with
be spread to millions of people. As such, it must be used with great care as it can be great care as it can be used for
used for either good or ill intent. Fame is fleeting, so it is said, so I’m riding the wave as either good or ill intent.”
far as I can for now and later on, join academia and impart my experiences as a social Faiz Dickie
media celebrity to a new generation of Malaysian youth.

FAIZ’S FAVOURITES: Three hand-picked gems that will have you rolling over with laughter

Sarabanon Four questions Missing Mother

https://youtu.be/ludal5J8B_s https://youtu.be/r24_mn_omhU https://youtu.be/PV7-Xz00y6s
My first video that got me started where this This next skit is about the four big questions A skit of my own experiences overseas
girl named Sarabanon who is bad at directions that we’ll get asked in life and the usual versus the actual reality of living away
keeps getting lost even with a GPS. outcomes when answered. from home.

10 Q
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 ISSUE OF THE
QUARTER

ALL THAT GLITTERS

The internet offers both knowledge and danger in equal measure. Find out the top 6 internet scams that lie in wait for
the unwary online.

You’ve seen them before in the corners of the Internet. In between Facebook posts as sponsored ads, as pop-up ads in
websites and blogs or as mass forwarded e-mails appearing in your email: all invariably run along a common thread
that preys on human gullibility. Stay safe online by keeping an eye out for these insidiously popular scams. Remember:
when in doubt, don’t!
Scam #1 Scam #3 Scam #5
Miracle Cures and Diets Business Opportunities Work at Home Woes
This scam offers drugs and This scam offers you a seemingly This scam dangles the offer of a paid
treatments from medical ‘experts’ legitimate business opportunity task from home like database entry,
or ‘secret formulas’ that offer by joining a program that simply envelope stuffing or the like. The
implausible benefits such as losing requires you to recruit others for a scam begins when you have to pay an
weight without exercise, a cure for fee or to invest in several seemingly entry fee to get ‘work’ and even if you
cancer and more. If it did work, it easy to sell products. They’re usually complete it, it will likely be rejected as
would already been prescribed by pyramid or Ponzi schemes that will being of insufficient quality or they
your doctor. leave you poorer. may never even reply.
Scam #2 Scam #4 Scam #6
Dodgy Deliveries Forex Fraudsters Holiday Humdinger
This form of fraud claims to offer This scam offers you to take up This perennial scammer’s favourite
all manner of products at absurdly foreign exchange trading and making appears often as pop up ads that
cheap prices. This scam often has thousands of dollars with the click claim that you’re the millionth visitor
online pharmacies claiming to offer of a button. Taking part requires to a website or have been specially
restricted drugs without the need ponying up cash first and if you do selected to win a prize of some sort be
for prescriptions. These products start trading you’ll likely lose your it a holiday or a new TV, though you
may never arrive, be substandard or investment altogether. have to pay an exorbitant sum before
even fake. you earn your prize.

The Internet Scam Checklist

All that glitters is not gold online. If a proposal, e-mail or website fails this checklist, it’s likely to be a scam.
Does the company have an office address that looks odd Check their e-mail address. Is it from a free online
or is missing altogether, lacks contact details or a company e-mail service like Gmail or Yahoo?
registration number?
Are they using high pressure tactics for you to sign up or Is the offer a mass e-mail or addressed directly to you
buy something from them? personally? Is it from someone you don’t know?
Is the company elusive about their product returns policy or Did they contact you from out of the blue to claim that
lacks a detailed money back written guarantee? you’ve won a prize or a special offer?
Peruse their website. Is it grammatically correct? Does it use Are they asking for money up front to claim a prize or
a lot of upper caps and pop-up ads? obtain membership?
QQ1
4 22015
014 11
 APPZONE

Get Fabulously Fit Fast

The Top Five Fitness Apps for Android and iOS

W hile regularly going to a gym is the best way to burn those pounds, the investment required in both time and money
may be prohibitive for some if you work late or odd hours or, more likely, live miles away from the nearest gym. That’s
where this quartet of fitness apps come into play that employ novel methods from gamifying your exercise to making
your workout a social experience to keep you on track and on target.

Zombies, Run!
RM13.29 for Android/ US$3.99 for iOS (w/in App purchases)
Half fitness app and half game, ‘Zombies, Run’ has you as a sprinter in a post apocalyptic world running
about to complete a series of missions fed to you through your headphones that invariably involve running
for dear life. You’re also able to share progress or lack thereof with mates online.

Pocket Yoga
US$2.99 for iOS, RM9.85 Android, US$2.99 for Windows 8
Get a yoga session at your own pace and fitness level in the comfort of your own home with this handy
app that gives you detailed instructions in both audio format and images that guide you through each
pose. While it’s not a substitute for a full-on yoga session with an experienced trainer, it helps you cover the
essentials and get some practise in.

7 Minute Workout “Seven”

Free for iOS/Android (w/in App purchases)
This fitness app guides you through a series of daily 7-minute workouts which have been tweaked to offer
the most benefit in the shortest time possible. It works offline, offers easy to follow visual and spoken queues,
and doesn’t need you to buy a ton of equipment save a decent pair of gym shorts to get started.

Fitocracy
Free for iOS and Android
If you’ve been lacking the motivation to complete your workouts, Fitocracy helps to give you that extra push.
This app lets you choose a series of workouts – some require a gym though – and then perform them to get
points to unlock more ‘quests’ and badges to show your success and share it with mates online.

12 Q 4 2015
Q1 2 014

THE HELP DESK
LETTER OF THE QUARTER
Unexpected Data Usage
Q
I recently purchased a new smartphone. I
never used or subscribed to any data package
at all with my smartphone. At the end of the month,
my line was suspended and I was told by my service
provider that I racked up RM850 in data charges though
I was asked to pay RM250. I am still disputing the bill as I
believe I did not use any data at all. Please advise.
Omar
A Smartphones have a number of settings and
apps that indirectly use data. Depending on
the settings, your smartphone will use data if you
activate GPS or background data as some apps
constantly update themselves in the background.
The RM250 data charge is deemed as valid usage
even though you did not sign for a data package as
your data usage is charged on a “pay as you use”
basis. Please check your phone settings thoroughly
before use and subscribe to a data plan package if
you wish to use data in the future.
Done In By Duplicitous Dealer to your service provider so the call barring/credit limit reached
Q I feel I have been duped by a telco salesman who
was promoting free SIM cards. The salesman asked
for my MyKad for registration purposes but did not tell me
about the package he was signing me up for with the free
SIM card and assured me not to worry if I didn’t use it. After
a month , I received a bill in my name although I never even
used the SIM card, much less activate it. Was this promotion
valid to begin with? What should I do to avoid such a thing
from happening?
Loga
A In the future, please do not give your MyKad to any
salesman until you see the registration form and
read through the terms and conditions (ie. The fine print) of
the proposed package he intends to sell you. To ascertain if
a promotion is valid, please consult the telco on their official
website and give them a call before signing up for any package.
HANDS-ON
Data Roaming Problems
Q I subscribed to a data roaming package when I was
in Thailand for 5 days but received a shocking
RM2,500 bill when I got back. I also used Wi-Fi during my trip
there which doesn’t use my data quota. My service provider
claimed that the phone automatically selected non-affiliated
telco networks and that resulted in the higher bill. What gives?
This bill greatly exceeds my credit limit. Why didn’t the telco
automatically bar my number when this happened?
Albert
A
Data roaming charges can be a costly affair. If you
need tips on avoiding a costly data roaming bill,
check out our Q4 2014 issue of SHOUT! Magazine as well
as your service provider for assistance. When data roaming,
you’ll only get preferred rates with your provider’s affiliated
networks. It’s advised to switch networks manually rather
than rely on your smartphone. To avoid possible data charges
when using Wi-Fi when roaming, you will have to disable the
auto network switch setting that defaults to data if the Wi-Fi
connection is spotted. In regards to the bill, roaming charges
are not instantly billed from your provider’s roaming partner
notification is not immediately triggered as the charges are not
immediately updated into your account.
Got a problem? Write to us!
Do you have a query, concern or dispute regard-
ing your fixed line, mobile, Internet, TV or radio
service? Write in to the Consumer Forum of Ma-
laysia at aduan@cfm.org.my. The best letters
and our solutions will be
shared here at the Help
Desk so that readers can
understand more about
their rights as consumers. COMMUNICATIONS AND MULTIMEDIA
CONSUMER FORUM OF MALAYSIA
*Letter have been edited for grammar and clarity QQ1
4 22015
014 13
 DIGITAL LIFE
The Data Whisperers
Lost your data in a crash or worse? All isn’t lost with CyberSecurity Malaysia’s MyCyberSecurity Clinic
Imagine this nightmarish scenario – one fine day your PC’s
hard disk gives a plaintive whirr and a clicking noise before
giving up the ghost completely to the tune of a blue screen
of death along with all your files. All That Data Gone Forever!
Ultimately, all digital media - documents, spreadsheets,
pictures, videos and whatnot is stored on storage media in
various forms – a hard disk, an SD card or a flash drive. When
things go awry, it is either a result of failure of the storage
media or corruption of the data itself.
In the case of the former your storage media sustains
physical damage to the point that the data on it is unreadable.
In the case of the latter, your data is corrupted through
misadventure or a virus. In either case, your data is toast.
FIVE TOP TIPS TO AVOID LOSING DATA
Tip 1: Always Backup Your Data
Backup your stuff regularly to a cloud service like Dropbox or
Google Drive or to a personal cloud device like WD’s My Cloud.
Tip 2: Clean House Regularly
Schedule regular disk defragmentation for your PC and Mac and
practise a schedule of regular backups.
Tip 3: Manually Eject It
Resist the urge to just yank out your portable hard disk or flash
drive and manually eject it. You may lose or corrupt your data.
Tip 4: Nothing Is Forever
Storage media like flash drives and hard disks will eventually wear
out and fail. Keep redundant backups when you can.
Tip 5: Use an Antivirus
A virus can hold your data to ransom or trash your hard disk. Install
antivirus software on your devices and keep it updated.
14 Q1 2015
While not all data may be recoverable in the event of a
mishap, MyCyberSecurity Clinic stands the best chance of
saving it as they have access to the best technical knowhow
in the country at affordable prices. That’s not all though.
If you ever have the need to dispose of your notebook or
smartphone, they are one of the few accredited agencies in
Malaysia with the knowhow to make sure that your data is
thoroughly wiped from the device for true peace of mind to
prevent anyone salvaging the data for identity theft, company
or personal secrets or worse.
To find out more about MyCyberSecurity Clinic and how
they can help you save lost data or securely wipe it, log on to
www.cybersecurityclinic.my
ABOUT MYCYBERSECURITY CLINIC
Established under the aegis of the Ministry of Science, Technology
and Innovation (MOSTI), MyCyberSecurity Clinic aims to help the
public as a touch point for data recovery and forensic services. To
contact MyCyberSecurity Clinic for an appointment or assessment,
logon, e-mail or call:
Address: E-R2 Ground Floor, Block E,
The Mines Waterfront Business Park,
No 3 Jalan Tasik,
The Mines Resort City,
43300 Seri Kembangan
Selangor, Malaysia
Website: cybersecurityclinic.my
E-mail: enquiry@cybersecurityclinic.my
Telephone: +603 8946 0811
Fax: +60389460831
SHOUT
SHOUT
YOUR
YOUR
PRODUCT
PRODUCT
HERE!!!!
HERE

CALL +603 2692 3800

consumer.forum.malaysia

cfm_malaysia

cfm_malaysia

Q 4 2 014 15
 -English version -Bahasa Melayu

do you know? adakah anda tahu?

As a responsible consumer, get to know the right channels for addressing your complaints. Different agencies and
authorities are appointed based on different type of services. Jurisdiction empowered to these agencies are also limited.
So, be savvy and save time by complaining correctly.

Sebagai pengguna yang bertanggungjawab, ketahui saluran yang betul untuk menangani aduan anda. Pelbagai agensi
dan pihak berkuasa yang berlainan dilantik berdasarkan jenis perkhidmatan. Bidang kuasa untuk agensi-agensi ini juga
terhad. Jadi, fahami dan jimatkan masa anda dengan melaporkan aduan kepada saluran yang betul.

Themerujuk
COP COP stands for Complaint
kepada Complaint
OnlineOnline
PortalPortal
di manawhich is aaduan
portal
self-managed complaint
diuruskan sendiri portal
direka untuk
membenarkan pengguna the
designed to allow you untuk
consumer
melaporkan to monitor for yourself
status aduan anda,
the status of your complaint,
sama ada fail anda telah disemak
atau dikenal pasti oleh pegawai
looked at or responded to by
aduan. Ia memberi anda laluan
cers. It gives you
telus kepada status aduan anda.
a transparent access to the
status of your complaint.

The COP stands for Complaint

Online Portal which is a
self-managed complaint portal
designed to allow you the
consumer to monitor for yourself
the status of your complaint,

looked at or responded to by
cers. It gives you
a transparent access to the
status of your complaint.
 Get help from customer service /
DAPATKAN BANTUAN DARIPADA PERKHIDMATAN PELANGGAN

PAY TV / FREE TO AIR TV /

TELECOMMUNICATIONS / TELEKOMUNIKASI
TV BERBAYAR SIARAN TV PERCUMA
Media Prima Berhad

customer.care@tunetalk.com.
Calls to 1300-111-000 from
your Celcom numbers
Dial 1111 if you’re calling from
your Celcom mobile
https://www.celcom.com.my
https://www.celcom.com.
my/personal/helpsupport/
contactus/contactus-form
+603- 2613 3888 or dail 13388
Hotline: 1-800-82-1123
Or dial 123 from your
Maxis mobile.
International calls:
+60374922123
Fax: +603-7492-2950
http://www.maxis.com.my
http://www.hotlink.com.my
+603-2241-1290 (Overseas)
+6016-2211-800
http://www.digi.com.my/
custsvc@digi.com.my
Hotline +6018-388-1318 /
UM1318
customer.service.@u.com.my
XOX Mobile
+603-79490000
+6011-2211 2211
http://www.clixster.net/
support@clixster.net
from Altel line
http://www.altel.my/
TM Call Center:
100 (Malaysia)
1-300-888-123 (mobile)
UniFi Call Center:
1-300-88-1222 (pre sales)
1-300-88-1221
(current subscribers)
help@tm.my
1-300-03-1300
+603-8800-8888 (kl)
+604-722-8888 (penang)
+605-811-8888 (perak)
+606-733-8888 (melaka)
+607-293-8888 (JB)
+609-293-8888 (kuantan)
http://www.p1.com.my/
http://www.p1.com.my/
customercare/form/
careline@p1.com.my
+6018-333-0000
yescare@yes.my
+6018-0011-0800
careline@redone.com.my
www.redone.com.my
https://www.facebook.com/
RED1Mobile
+6018-0018-1818
+603-5021-2122 (Oversea)
customerservice@time.com.my
+603-2303 4988
http://www.buzzme.com.my
/content/default
https://www.buzzme.com.my
/content/contact-us
http://www.abnxcess.com/enquiry/
+603-8991-7080
+6015-4815-5515
onehelp@jaring.my
Tel: +6019-388-0632 (Joe)
Tel: +6016-915-8281 (Sandra)
aduan@mmcp.org.my
+603-9543 3838 Sistem Televisyen Malaysia
wecare@astro.my Berhad (TV3)
+603-7726-6333
contactus@altmedia.my
Call 1-300-88-1222
Metropolitan TV Sdn Bhd (8TV)
Call 100 (Malaysia)
+603-7726-6333(Alt Media)
+603-7728-8282(8TV)
contactus@altmedia.my
chinese@8tv.com.my
8tv.urban@gmail.com
eTV Holding Sdn Bhd (eTV)
+6018-0087-9993
http://www.etv.my/etv/
index_en.html
info@etv.my
Ch-9 Media Sdn Bhd (TV9)
+603-7726-6333
contactus@altmedia.my
Asian Broadcasting Network
(M) Sdn. Bhd. (ABN)
Tel: +603-8947-0222
Nat Seven TV Sdn. Bhd. (NTV7)
http://www.abnxcss.com/
+603-7726-8777
feedback@ntv7.com.my
cust.service@abnxcess.com
al hurahmedia
corporati0n
Pertubuhan Berita Nasional
Malaysia (Bernama) TV AL Hijrah (TWAH)
support@bernama-tv.com +603-226-01600
info@tvalhijrah.com

Tron Symphonet
RADIO
BERNAMa RADIO24

1-300-800-188 for local +603-7832 6081

1-300-888-010 from Malaysia +603-6275 8233 for overseas info@symphonet.com.my
12273 from XOX mobile (10am – 7pm daily) +603-9543-8888
+603-7962 8000 from abroad cs@tron.com.my webmaster@litefm.com.my
+603-2692-7939
br24@radio24.com.my
star rfm sdn. bhd. CAPITAL FM SDN. BHD.

+603-9543-8888
webmaster@my.com.my
+603-7885-1885 (Office) +603-9543-8888
+603 7885-1885 webmaster@thr.fm
+603-7710-8822 (Studio) +603-7885-1188 (Office) +603-7885-1188 (Office)
digital@red.fm
+603-7710-5022 (Office) +603-7710-3988 (Hotline) +603-7733-5757 (Studio)
feedback@988.com.my
+603-9543-8888 INSTITUT KEFAHAMAN
media prima radio ISLAM MALAYSIA
networks webmaster@hitz.fm
+603-9543-8888
webmaster@melody.com.my

+603-7710-0110 (studio)
+603-7724-2115 (Studio) +603-6204-6200
+603-7724-1144 (studio) +603-7710-5022 (office)
+603-9543-8888 SUARA JOHOR +603-7885-1188 (Office) info@ikimfm.my
+603-7710-5022 (office)
webmaster@sinar.fm SDN. BHD.
KRISTAL HARTA +603-9543-8888
BFM MEDIA SDN.BHD webmaster@xfm.com.my
HUSA NETWORK SDN. BHD.
ASTRO RADIO SDN BHD SDN. BHD.

+607-333-1041 (Studio) +608-231-1799 +603-9543-8888

+609-624-1008 (Conty) +607-331-4104 (Office) +603-2035-5900 webmaster@mix.fm
+603-9543-8888
webmaster@era.fm +609-626-2255 (Office)
admin@manis.fm