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INSTRUCTIONS TO CANDIDATES
Candidates are NOT ALLOWED to bring any unauthorized items into the exam hall
except with the permission of your invigilator.
CONFIDENTIAL
FESS/CES1343/MAY14
1. When we are searching for words to express an idea, we are involved in the
process of ________.
A decoding
B encoding
C transmitting
D assigning meaning
A everyone is satisfied
B the listener is satisfied
C the speaker is satisfied
D one person has more sophisticated communication skills
3. The terms feedback and context are introduced in which of the communication
models?
A communication as action
B communication as reaction
C communication as interaction
D communication as transaction
A attention
B reframing
C organization
D interpretation
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FESS/CES1343/MAY14
A kinesics
B pixation
C proxemics
D paralanguage
A 0 to 18 inches
B 4 feet to 12 feet
C 18 inches to 4 feet
D 12 feet and beyond
A heredity
B the reflected self concept
C judging the personal qualities of another
D the process of attaching meaning to behavior
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FESS/CES1343/MAY14
12. Displays of culture such as clothing, jewellery, and makeup are called
_________.
A vocalic
B gestures
C artifacts
D illustrators
13. After Adam got off the phone his face looked like it had fallen two inches. He
looked down, and walked to his room slowly. Mary said to him, “What
happened?”
A emblems
B adaptors
C regulators
D affect displays
14. The reason you should consider a nonverbal message as a clue rather than a fact
is ________.
A communication is ambiguous.
B you need to consider context in determining meaning.
C the history of a relationship can make a difference in interpretation.
D All of the above.
15. The teacher who reports that a student has difficulty with motor coordination
instead of saying he or she is clumsy could be accused of using a/an ________.
A metaphor
B euphemism
C equivocation
D behavioral description
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FESS/CES1343/MAY14
A self-image
B self-concept
C self-expectations
D self-fulfilling prophecy
A words
B events
C people
D objects
A face
B voice
C words
D posture
A meaning
B literal meaning
C emotional meaning
D subjective meaning
CONFIDENTIAL/5
FESS/CES1343/MAY14
2. Name the TWO (2) types of handshakes below and describe what each indicates
in the context of social interaction.
(a) (b)
(6 marks)
3. Attribution is a concept which relates to the way an individual perceive the causes
of their own behaviour in any event(s). It is an instrument used to investigate
individual’s perceptions about their successes or failures.
(b) Below are the FOUR (4) main attribution factors which cause students to
have communication failures in the ESL/EFL classrooms. In the form of a
table, classify the attributions along the three dimensions.
(12 marks)
4. Name TWO (2) situational features in situation analysis and provide an example
for each of them.
(4 marks)
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FESS/CES1343/MAY14
(b) Taking into account the strengths and weaknesses of the two methods, which
of the methods will you use to reduce your students’ public speaking anxiety
and why?
(5 marks)
2. Begnal (1983) stated that a great many people appear to be incompetent in social
situations because they have little to say. To overcome this, people have to learn
various structuring methods to generate and organise ideas.
(a) Name FIVE (5) types of structures students can use to organise a speech.
(5 marks)
(b) Generate TWO (2) residual messages and draw the accompanying main
structures based on the topic below. You may use any of the structuring
methods listed in (a).
Conflicts
(10 marks)
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