Resume

SHAKEEL AHAMAD
RC- 593 VANDANA ENCLAVE
KHORA COLONY NOIDA (UP)

MOBILE : 9717020810
EMAIL ID: SR12JUNE @GMAIL .COM

OBJECTIVE
To be associated with a progressive organization that provides a learning environment for enhancing
knowledge and contributing to the growth of the organization with full commitment, as a part of the
organization.

WORK EXPERIENCE

(1) 19 Month Experience of Tech Mahindra Ltd Noida As a Customer Service

Associate Inbound ,

(2) 1 Year Experience of Dr IT House NOIDA, As a Customer Service Associate ,

 (3) Organization: Hathway Cable & Datacom Ltd

 Work Experience: 21st January 2016 to 3 Sept 2016

 Designation: Retention Executive (Billing)

 Roles & Responsibilities:-

I.Client:- Hathway Internet

• Retaining, coordinating with and providing assistance to the existing idea postpaid and
prepaid user services advisors of Hathway internet.
• To educate customers about the Plan & Packs.
• To solve Queries Request or Complain of customer related to Plan & Packs.
• Voice calling to arrange meeting with potential customers in prospect of new
businesses.
• Build customer relationship.

EDUCATIONAL QUALIFICATIONS

 B.A Pursuing from Delhi university

 12th Passed from (U.P) in NOIDA .


 10th Passed from (N.I.O.S) in NOIDA

TECHNICAL QUALIFICATION

 Completed Technical Course ADTI From MVTI NOIDA

Responsibilities:

 Advance Excel , Macros and VBA

 Proficiency in MS Office 2003, 2007 and 2010
 Windows 2000/2003/2007, Windows XP/Vista, Window 7, window 8.

KEY SKILLS

 Excellent in MS Excel, Macros & VBA (Visual Basic Automation).

 Fair Knowledge in MS Power Point and MS Outlook.
 Attention to detail & ability to work in a time sensitive environment.
 Attended several trainings and Programs to further enhance my sales & service abilities.
 Strong communication and inter-personal skills oriented towards aligned action and conflict
resolution.
 Keen aptitude for learning and productively applying new knowledge resourcefully.
 Ability to support and sustain a positive work environment that fosters team’s performance.

CO-CURRICULAR ACTIVITIY

 KLOOKUP
o Objective: To assist and speed up report generation. To prepare relevant graphs and
dashboards.
o Key Advantages: Easily deals with large amounts of data; Fast outcomes; Absolute
accuracy; Well-dressed results;
o Caters To: BPOs & Sales Organizations.
 Advance level course in MS Excel, Macros, VBA,
 PERSONALITY TRAITS

 Honest and self-confident.

 Dedicated and hardworking.
 Strong learning skills.
 Punctuality.
 Well Behavior.
 Positive Attitude.

AREA OF INTEREST

 Making Friends, & Listening music

PERSONAL DETAILS

Father's Name: Mazid Sheikh

Date of Birth : 21st March 1992
Gender: Male
Languages known: Hindi & English
Nationality: Indian
Marital Status: Married

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and
belief.

Date:
Place: (Shakeel Ahamad)