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serviceguide
Customizing Troubleshooting
Contents
Replacing Gateway 400VTX Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Identifying your notebook model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Identifying components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Preparing your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Replacing the 802.11 mini PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Replacing the hard drive in the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Replacing the keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Replacing the optical drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Replacing the LED indicator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing the hinge covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Replacing the palm rest assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Replacing the diskette drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Replacing the memory card reader kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Replacing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
i
ii
Replacing
Gateway 400VTX
Components
Use this service guide to help plan your maintenance tasks
for the Gateway 400VTX notebook. All tasks covered in this
guide can be performed by an authorized field technician
without jeopardizing your notebook’s warranty.
1
Thank you for purchasing this Factory Service
Manual CD/DVD from servicemanuals4u.com.
servicemanuals4u
Replacing Gateway 400VTX Components
Gateway
model
number
Warning It is important that you use the correct service guide for
your notebook. Failure to follow the approved tasks for your
notebook model may result in damage to the notebook.
2 www.gateway.com
Identifying components
Identifying components
Where screw measurements are shown, the first number indicates screw head
width, and the second number indicates screw length.
Use this chart to identify the main components of your notebook. For a
complete list of replaceable parts, see the Contents.
Keyboard cover
(see page 25)
Keyboard
(see page 28)
Cooling assembly
(see page 46)
System board
(see page 72)
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Replacing Gateway 400VTX Components
■ Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work
mat.
■ Use a stable and strong table, and make sure that the table top is large
enough to hold each component as you remove it.
■ Use bright lighting to make part identification easier.
■ Keep your work surface free from clutter and dust that may damage
components.
■ Use a magnetized screwdriver for removing screws.
■ When removing components that are attached to the notebook by a cable,
unplug the cable before removing the screws, when possible, to avoid
damaging the cable.
■ As you remove components and screws, lay them toward the rear of your
work surface (behind your notebook) or far enough to the side that your
arms do not accidentally brush them onto the floor.
■ To help keep track of screws, try the following:
■ Place each component’s screws in their own section of a parts sorter.
■ Place each component’s screws next to the component on your work
surface.
■ Print the first page of each task, then place the page toward the rear
of your work surface. As you remove screws, place the screws in their
respective boxes on the page. Where screw measurements are shown,
the first number indicates screw head width, and the second number
indicates screw length.
■ After loosening screws that are deeply recessed in a hole (for example,
on the bottom of the base assembly), you can leave the screws in the
holes if you place small pieces of masking tape over the hole openings.
When reassembling the component, just remove the tape and tighten
the screws.
■ When you place flat-headed screws on your work surface, stand them
on their heads to prevent the screws from rolling off the table.
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Preventing static electricity discharge
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Replacing Gateway 400VTX Components
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Preparing your notebook
■ Make sure that the DVD drive and the optional diskette drive or optional
card reader are empty.
■ Disconnect all peripheral devices and remove any PC Cards.
■ Turn off your notebook and unplug the power cord and modem and
network cables (if attached).
■ Turn over your notebook and remove the battery.
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Replacing Gateway 400VTX Components
2 Slide the battery release latch and lift the battery out of the bay.
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Adding or replacing memory modules
Phillips #0 screwdriver
Memory
bay
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Replacing Gateway 400VTX Components
4 Loosen the captive screw that secures the memory cover. (The screw cannot
be removed.)
5 Lift the screw side of the cover upward, then slide the cover out.
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Adding or replacing memory modules
6 If you are removing a module, gently press outward on the clip at each
end of the memory module until the module tilts upward.
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Replacing Gateway 400VTX Components
8 Hold the new or replacement module at a 30-degree angle and press it into
the empty memory slot. This module is keyed so it can only be inserted
in one direction. If the module does not fit, make sure that the notch in
the module lines up with the tab in the memory slot.
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Replacing the 802.11 mini PCI card
Phillips #0 screwdriver
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Replacing Gateway 400VTX Components
4 Remove the wireless Ethernet label from the mini PCI cover.
9003054
bay
IC: 1787B-12154
5 Loosen the captive screw that secures the mini PCI cover. (The screw
cannot be removed.)
6 Lift the screw side of the cover upward, then slide the cover out.
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Replacing the 802.11 mini PCI card
8 Move the antenna wires out of the way, then press outward on the clips
at both sides of the module until the module tilts upward.
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Replacing Gateway 400VTX Components
10 Hold the new module at a 30-degree angle and press it into the empty slot.
This module is keyed so it can only be inserted in one direction. If the
module does not fit, make sure that the notch in the module lines up with
the tab in the module slot.
11 Move the antenna wires out of the way, then press the module down until
it clicks into place.
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Replacing the 802.11 mini PCI card
13 Replace the mini PCI cover, then tighten the captive screw.
14 Place a new wireless Ethernet label on the mini PCI cover so it covers the
screw.
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Replacing Gateway 400VTX Components
Phillips #0 screwdriver
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Replacing the hard drive kit
Screws
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Replacing Gateway 400VTX Components
7 Replace the screws that secure the hard drive kit to your notebook.
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Replacing the hard drive in the hard drive kit
Phillips #0 screwdriver
4 Remove the hard drive kit by following the instructions in “Replacing the
hard drive kit” on page 18.
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Replacing Gateway 400VTX Components
5 Remove the two screws that secure the hard drive to the hard drive kit
bracket.
Screws
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Replacing the hard drive in the hard drive kit
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Replacing Gateway 400VTX Components
7 Insert the new drive into the bracket so the screw holes line up and the
plastic strip on the top of the bracket is positioned as shown.
Plastic strip
8 Replace the two screws that secure the bracket to the drive.
10 Replace the screws that secure the hard drive kit to your notebook.
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Replacing the keyboard cover
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Replacing Gateway 400VTX Components
7 Pull the cover off your notebook. You will hear small snapping sounds as
the cover comes away from your notebook. Be careful not to break off the
tabs found on the left end of the cover.
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Replacing the keyboard cover
8 Slide the two tabs on the left end of the new cover under your notebook
frame.
The cover is correctly mounted when you can run you finger along the
cover and find no loose spots. The cover should be flat all the way across.
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Replacing Gateway 400VTX Components
Phillips #0 screwdriver
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Replacing the keyboard
6 Remove the four keyboard screws that secure the keyboard to your
notebook.
Screws
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Replacing Gateway 400VTX Components
7 Lift the back edge of the keyboard, then slowly rotate it toward you so it
lies keys-down on top of your notebook. Be careful not to damage the
LCD panel.
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Replacing the keyboard
8 Use your fingers to unplug the keyboard panel connector from your
notebook. Be careful not to touch or damage any other components.
9 Place the new keyboard keys-down on your notebook with the space bar
away from you.
10 Insert the keyboard plug, on the end of the keyboard cable, onto the
keyboard connector.
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Replacing Gateway 400VTX Components
11 Rotate the keyboard toward the LCD panel until the keyboard is
almost face-up.
12 Insert the tabs on the front of the keyboard under the palm rest.
Tabs
13 Gently press the keyboard down until it is flat all the way across. The
keyboard should easily fall into place. Be careful not to damage the
LCD panel.
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Replacing the keyboard
Screws
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Replacing Gateway 400VTX Components
Phillips #0 screwdriver
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Replacing the optical drive kit
7 Remove the chrome screw that secures the drive kit to the cooling assembly
and the black screw that secures the drive kit to the system board.
Screws
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Replacing Gateway 400VTX Components
-OR-
If you need to replace the optical drive in the optical drive kit, go to Step 10.
10 Remove the two chrome screws that secure the drive to the bracket.
Screws
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Replacing the optical drive kit
12 Place the bracket onto the new drive so the screw holes line up and replace
the two chrome screws that secure the bracket to the drive.
13 Insert the new drive kit into your notebook, then replace the two screws.
14 Reassemble your notebook.
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Replacing Gateway 400VTX Components
Phillips #0 screwdriver
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Replacing the LED indicator panel
7 Remove the three screws that secure the LED indicator panel shield to your
notebook.
Screws
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Replacing Gateway 400VTX Components
10 Align the new indicator panel’s screw holes with the holes on your
notebook, then press the panel into place.
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Replacing the CMOS battery
Phillips #0 screwdriver
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Replacing Gateway 400VTX Components
CMOS battery
8 Insert the small flat-blade screwdriver or non-marring tool under the old
battery and gently pry it up until it pops out of the socket.
9 Make sure that the positive (+) side of the new battery is facing up, then
press the battery into the socket until it snaps into place.
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Replacing the hinge covers
6 Open the LCD panel all the way, so it lies flat on the table.
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Replacing Gateway 400VTX Components
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Replacing the hinge covers
8 Insert the small flat-blade screwdriver or non-marring tool under the center
of the right hinge cover and gently pry it up.
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Replacing Gateway 400VTX Components
Phillips #0 screwdriver
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Replacing the cooling assembly
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Replacing Gateway 400VTX Components
8 Remove the five screws that secure the cooling assembly to your notebook.
Screws
Screws
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Replacing the cooling assembly
9 At the same time as you lift, move the cooling assembly to the front of
the notebook and remove it.
10 Insert the new cooling assembly into your notebook. The screw tabs should
go above the optical drive tab and below the LED indicator panel shielding
tab.
11 Tighten the three screws that are stamped with the numbers 1 through 3
next to them. Make sure that you tighten the screws in numerical order.
12 Replace the screw that holds the cooling assembly to the optical drive.
13 Replace the screw that holds the cooling assembly to the LED indicator
panel shielding.
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Replacing Gateway 400VTX Components
Phillips #0 screwdriver
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Replacing the LCD panel assembly
4 If your notebook has 802.11 wireless networking built in, remove the
802.11 mini PCI module by following the instructions in “Replacing the
802.11 mini PCI card” on page 13.
9 Remove the four hinge screws that secure the LCD panel to your notebook.
Screws Screws
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Replacing Gateway 400VTX Components
10 Use your fingers to unplug the LCD panel connector from your notebook.
Grasp the large cluster of cables, then pull the connector straight up.
11 Loosen the screw holding the grounding wire, then lift the LCD panel
grounding wire to remove the screw.
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Replacing the LCD panel assembly
13 Remove the 802.11 antenna wires from under the two retaining clips and
pull the antenna out from under the system board.
15 Place the new LCD panel assembly onto your notebook, then replace the
four hinge screws.
17 Thread the antenna cables through the retaining clips and then under the
system board and into the mini PCI card area.
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Replacing Gateway 400VTX Components
20 Place a new wireless Ethernet label on the mini PCI cover so it covers the
screw.
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Replacing the palm rest assembly
Phillips #0 screwdriver
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Replacing Gateway 400VTX Components
4 Remove the hard drive kit by following the instructions in “Replacing the
hard drive kit” on page 18.
11 Use your fingers to unplug the LCD panel connector from your notebook
by following the instructions in “Replacing the LCD panel assembly” on
page 50. Grasp the large cluster of cables, then pull the connector straight
up.
12 Remove the screw holding the LCD grounding wire by following the
instructions in “Replacing the LCD panel assembly” on page 50.
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Replacing the palm rest assembly
Screws
Screws Screws
Screws
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Replacing Gateway 400VTX Components
Screws
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Replacing the palm rest assembly
17 Place the new palm rest assembly onto your notebook, and snap the
assembly into place.
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Replacing Gateway 400VTX Components
Phillips #0 screwdriver
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Replacing the diskette drive kit
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Replacing Gateway 400VTX Components
4 Remove the hard drive kit by following the instructions in “Replacing the
hard drive kit” on page 18.
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Replacing the diskette drive kit
12 Remove the three black screws that secure the diskette drive kit to the
notebook.
Screws
13 Lift the drive kit and disconnect the diskette drive’s ribbon cable.
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Replacing Gateway 400VTX Components
-OR-
If you need to replace the diskette drive in the diskette drive kit, go to
Step 16.
16 Remove the three chrome screws (one on the left side, two on the right
side) that secure the diskette drive to the diskette drive kit bracket.
Screw
18 Insert the new drive into the bracket so the screw holes line up and replace
the three chrome screws that secure the bracket to the drive.
19 Insert the new diskette drive kit into your notebook and plug in the diskette
drive’s ribbon cable.
20 Replace the three black screws that secure the diskette drive kit to your
notebook.
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Replacing the memory card reader kit
Phillips #0 screwdriver
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Replacing Gateway 400VTX Components
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Replacing the memory card reader kit
4 Remove the hard drive kit by following the instructions in “Replacing the
hard drive kit” on page 18.
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Replacing Gateway 400VTX Components
12 Remove the three black screws that secure the memory card reader kit to
the notebook.
Screws
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Replacing the memory card reader kit
13 Lift the card reader kit and disconnect the card reader’s cable.
If you need to replace the card reader in the card reader kit, go to Step 16.
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Replacing Gateway 400VTX Components
16 Remove the two chrome screws from the top of the memory card reader
that secure the card reader to the card reader kit bracket.
Screws
17 Remove the three chrome screws from the bottom of the memory card
reader that secure the card reader to the card reader kit bracket.
Screws
19 Insert the new card reader into the bracket so the screw holes line up and
replace the five chrome screws that secure the bracket to the card reader.
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Replacing the memory card reader kit
20 Insert the new card reader kit into your notebook and plug in the memory
card reader’s cable.
21 Replace the three black screws that secure the card reader kit to your
notebook.
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Replacing Gateway 400VTX Components
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Replacing the system board
4 hex nuts
3 black 2.5 × 4.0 mm
2 chrome 2.5 × 5.0 mm (port connectors, system
(diskette drive kit or memory
(system board bottom) board)
card reader kit)
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Replacing Gateway 400VTX Components
4 If your notebook has 802.11 wireless networking built in, remove the
802.11 mini PCI module by following the instructions in “Replacing the
802.11 mini PCI card” on page 13.
5 Remove the hard drive kit by following the instructions in “Replacing the
hard drive kit” on page 18.
-OR-
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Replacing the system board
16 Turn the notebook over and remove the two chrome screws from the
bottom.
Screws
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Replacing Gateway 400VTX Components
17 Turn the notebook over and remove the four hex nuts on the rear I/O
panel.
Hex nuts
18 Remove the four black system board screws from the holes marked 2, 7,
19, and 21, and the hex nuts from the holes marked 5 and 6.
Hex nuts
Screw
Screws
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Replacing the system board
19 While pushing in on the PC Card eject button, remove the system board.
Make sure the rear I/O panel and PC Card eject button clear the chassis
bottom.
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Replacing Gateway 400VTX Components
21 Turn the old system board over and remove the screws that secure the
modem to the system board.
Screws
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Replacing the system board
22 Use a flat-blade screwdriver to unplug the modem from the old system
board.
24 Install the modem onto the new system board and turn the board over.
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Replacing Gateway 400VTX Components
25 Install the processor onto the new system board making sure that Pin 1
on the processor (indicated by the silk-screened arrow on the corner of the
processor) aligns with Pin 1 on the processor socket (indicated by the
absence of a pin hole in the processor socket), then use a flat-blade
screwdriver to turn the processor lock screw 1/4-turn clockwise.
27 Replace the four black system board screws into the holes marked 2, 7, 19,
and 21, and the hex nuts into the holes marked 5 and 6.
29 Turn the notebook over and replace the two chrome screws on the bottom.
32 Place a new wireless Ethernet label on the mini PCI cover so it covers the
screw.
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Replacing the modem
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MAN SYS 400 VTX SERVICE GDE R0 1/03