PROJECT REPORT

ON

Job Satisfaction Level of Employees

In CREMICA AGRO FOOD LTD

Submitted To

PUNJAB TECHNICAL UNIVERSITY

in the fulfillments of requirements for the

degree of

MASTER OF BUSINESS ADMINISTRATION

In Human Resource Management

Submitted By Guided By
____ Ms/Mr.____
(Roll No-___) (Instructor)

1
CERTIFICATE 1

This is certify that the Final research project entitled A

STUDY OF JOB SATISFACTION LEVEL OF EMPLOYEES IN
CREMICA AGRO FOOD LTD. Submitted for the degree of
MASTER OF BUSINESS ADMINISTRATION in the subject of
HUMAN RESOURCE MANAGEMENT to the PUNJAB TECHNICAL
UNIVERSITY, JALANDHAR is a benefited research work carried
out by Mrs._______ (Roll No-________) under my supervision and
that no part of this Final research project has been submitted for any
other degree.

The assistance and help received during the course of investigation

have been fully acknowledged.

Centre Head Guided By

Mrs. ………………..

(Instructor)

PTU Learning Centre

Clifton Infotech (413)
Ludhiana

2
CERTIFICATE 2

This is certify that the major project entitled A STUDY

OF JOB SATISFACTION LEVEL OF EMPLOYEES IN CREMICA
AGRO FOOD LTD. submitted for the degree of MASTER OF
BUSINESS ADMINISTRATION in the subject of HUMAN
RESOURCE MANAGEMENT to the PUNJAB TECHNICAL
UNIVERSITY, JALANDHAR has been approved by the student
advisory committee after an oral examination on the same, in
collaboration with an external examiner

Centre Head Guided By

Mrs………… Miss ………….

(Instructor)

PTU Learning Centre

Clifton InfoTech (413)
Ludhiana

3
STUDENT DECLARATION

I here by declare that the dissertation entitled “Job Satisfaction Level

of Employees” under the company Mrs. Bectors Food Specialties Ltd.
submitted for the requirements for the degree of MASTER OF
BUSINESS ADMINISTRATION.

To

Punjab Technical University

Is my original work.

Date:

Place: Phillaur

4
 ACKNOWLEDGEMENT

Acknowledgement is not a mere formality but a genuine opportunity

thanks to all those without whose active support and guidance this
project would not have been complete.

At the outset, I sincerely wish to convey my heart felt gratitude to my

project leader Mr. J.S.Saini (GM Admn), Mrs. Manmohan Suri and
Miss Seema (Instructor) as well as the team members of my project
who helped me lot through-out project.

I would like to thank Mr. J.S.Saini General Manager Administration of

Mrs. Bectors Food Specialities Ltd. for all the help from the
organization. I am sincerely grateful and indebted to Miss. Seema for
his expert advice and invaluable suggestions during the entire course
of my project work, without which my project would not have been
such a success.

I would be failing in my duty, if I don’t avail this opportunity to thank to

all my Friends for their moral support.

Student
______________

5
 PREFACE

In an institute, a student learns about theoretical concepts from the

books. Nevertheless, in the present day scenario, environment
surrounding the business is complex & dynamic and the industries
are the so much diversified & specialized that it requires Manager
wholesomely nourished with knowledge and skills in their respective
fields of specialization. Exposure is the key in building good further
managers.

For this reason, Punjab Technical University designed a

scheme under which the students of MBA to do work on the related
project. I have gained a lot of practicable experience during the work
on project. This report has been written in simple language specifying
on the subject “Job Satisfaction Level of Employees” in an
organization. Any omission or errors are deeply regretted.

Dilbag Malik
9711499020

6
 Index

S.No Topics Page No.

1 Introduction 8 -9
2 Product List of Cremica 10 -10
3 Special Features 11 - 11
4 Objectives of Company 12 - 14
5 Strategic Business Unit 15 - 20
6 Sections of Company 21- 23
7 Different Departments 24 - 25
8 Slogan 26 - 26
9 Market Shares 27- 27
10 SWOT Analysis 28 - 30
11 Management of Cremica 31 - 31
12 Job Satisfaction 32 - 37
13 Factors of Job Satisfaction 38 - 39
14 Research Methodology 40 - 44
15 Data Analyze 45 - 55
16 Suggestions 56 - 56
17 Needs of Study 57 - 57
18 Objectives 58 - 58
19 Limitations 59 - 59
20 Findings 60 - 60
21 Conclusion 61 - 61
22 Bibliography 62 -62

7
 INTRODUCTION

The name of CREMICA is a household name in India .The

CREMICA Group was established in 1978 by Mrs. Rajni Bectors.
Turning her passion for ice-cream making (also her hobby) into a
small backyard enterprise, she established the CREMICA Group.
Today, a widely diversified food products and services company with
an annual sales figure of INR 1 billion, growing at a rate of 30 percent
annum.

Mrs.BECTOR

Slogan

8
Items

In the course of the past two decades, The CREMICA Group

has established itself as a huge food products conglomerate, leading
the food processing business through its range of products, its
internationally certified production facilities, the consistency of its
quality and its unmatched expertise in the industry.

It is a leading name of food processing industry known for its

quality. Today, CREMICA is known for its unique recipes health
oriented.

Ingredients and state of the art standards its vast array of

production has carefully selected to provide the best food processing
industries has to other.

It has grown to an annual turnover of approximately Rs. 200

crore and it has to achieve its ambitious annual target of Rs. 400
crore by year 2007-2008. CREMICA is an approved supplier of
bakery and liquid products to the king of all fast foods i.e. McDonalds,
9
Barista, Cadbuary, Renowed, 5 Star Hotels Café Coffee Day, Pizza
Hut, BARISTA. It also supplying to the Indian armed forces, reputed
Air Lines of India, Indian railways, Super bazaar other such
institutions as well as in open market.

PRODUCT LIST OF CREMICA

• Different types of Sauces,

• Tomato Ketchup, Gravies etc.

• Biscuits

• Bread & Buns

• Confectionary

• Namkeen

• ICE-CREAM

10
 The above product list is the list of entire ‘CREMICA GROUP’.
However, all the products are manufactured in different units of the
CREMICA Group. All units of the CREMICA Group have been
located at different places like in Punjab at Ludhiana and Phillaur
Distt. Jalandhar, In Uttar Pradesh at Greater Noida, In Himachal
Pradesh at Tahliwal Distt. Una.

SPECIAL FEATURES

• Mrs. Bectors Food Specialties Ltd. is a major part of

CREMICA GROUP dealings in Souses, Biscuits and Namkeens.

• The products are being sold through out the country as well as
export. For this purpose, a very trained & qualified marketing team
has been working hardly which makes the dealers in various
states and manages to export also. All dealers and agents are
appointed on commission bases and they also enjoying the
schemes, which are given by the company time to time to boost
up the business and to compete its competitors.

11
S. No Name of companies Deals in
1 Mrs. Bectors food specialties Ltd. Liquid Products, Sauces,
Biscuits, Namkeen
2 Cremica foods Confectionary

3 Cremica industries Bread & Buns

4 Cremica frozen Pvt. Ltd Ice – creams

12
Main objectives

• To manufacture and process the products to supply in India as

well as abroad countries and entering into foreign MNC’s
collaboration.

13
• To maintain very high level of quality of its all products.

• To grow in food industry and fetch the market at sky limits.

• To give a tough & healthy competition to its competitors.

• To set up its new units at different states for proper delivery of its
goods and to help the country by generating revenue as well as
employment.

MRS. BECTORS FOOD SPECIALITIES LTD.

14
 This company deals in liquid products. The plant started its
operations from October 1996 joint venture with Quacker a USA
based company.

COMPANY AT GLANCE

• Started its operation in October 1996.

• Joint venture finished in 1999-2000

• The unit is haccp certified from Nsf USA

This company mainly deals in Souses, Liquid Products, Tomato

Ketchup, Gravies, Biscuits, and Nankeen etc. Cremica is a shining
name in the food industry, which is successfully leading and giving
tough competition to its competitor’s.

15
STRATEGIC BUSINESS UNITS

 Liquid condiments:

16
 This product line started out as a 50-50 joint
venture with the erstwhile Quaker Qats Inc of USA. The highly
sophisticated plant with its state-of-the-art facilities and completely
automated processes was, in fact, designed and set up buy the
Quaker Qats technical team.

The plant manufactures an enormous range of liquid

condiments for retail and institutional markets and is capable of
packing the products in a wide range of formats- bulk packs, retail
packs small-portion packs. The plant is geared to product sixty to
seventy thousand sachets per-hours; that’s a daily production level of
1.5 million sachets.
The product range offered by the plant covers four categories:
• Sauces

• Mayonnaise

• Toppings

• Syrups

 Biscuits and snacks:

This product line has enabled Cremica to emerge as a major

biscuit manufactures in North India, range across four segments:

17
 • Crackers

• Cream Biscuits

• Cookies

• Glucose Biscuits

CREMICA’s dominating role in the biscuits segment arises from its

excellent quality , widespread distribution and extended range. The
biscuit sachet developed specially for hotels and airlines is a good
example such customization.

 Indian gravy condiment:

Now the exotic cuisine of Punjab is within your instant reach.

The aromatic spices that go into Punjabi cookies, mixed to perfection,
are now available on the shelves, hygienically prepared and bottling
in HACCP certified, internationally accepted facilities, located in the
heartland of Punjab. It is The Pride of Punjabi cooking, that has made
us name this range “Shan-e-Punjab”. Ethnic to the core, the chutneys
and the syrups of this range, complete the magic spell.

 Buns and ready –to-eat bakery products

18
 This unit manufactures bread and bunes as its fully automated
state-of-the-art plant at NOIDA. The processes are computer
controlled and totally hygienic, with all ingredients remaning
untouched by human hands- right from raw materials to the finished
products stage. Set up with technical support from North-East foods
of USA, the plant can produce10,000 buns per hour.

Currently, this unit supplies its entire production to fast food

giant, McDonalds India.

 Dry blends, stabilizer blends and breading and battering

premixes:

This product line offers world-class dry blends in India,

producing stabilizer blends and breading & battering premixes for
McDonalds. The unit was set up as a 50-50 venture with EBI of UK,
part of the well-known Kerry Ingredients Group. The specialty of this
line lies in its ability to customize dry blends in accordance with
clients specifications

 Hard and Soft boiled sweets and toffees:

19
 This product line, established in 1995, comprises a
confectionery plant producing hard and soft boiled sweets and toffees
in a variety of flavors- Caramel, strawberry, Jal-Jeera, Orange candy,
mango candy and ice cool to name a few. Spurred by spiraling
demand, the unit has grown exponentially. Plans are a foot to add on
a new plant to meet the needs of this rapidly expanding market.

 Gourmet ice-cream:

The ice-cream making operation started as a hobby by Mrs.

Bectors continues to thrive and grow. Today, equipped with top-of-
the-line machinery and fully automated processes, the unit
specializes in the manufacture of gourment ice-creams.

Ice creams are

• Chocolate

• Choco Dip

• Soft Serve Powder

• Soft serve mix Vanilla and Strawberry

 NAMKEEN

20
 It is a new product of the company. Day by day company
launching many new varieties of Namkeen in the market and
getting good response in this field.

Following are the main brand of Namkeen:

• Aloo Bhujia

• Bikaneri Bhujia

• Moog Dal

• Navratan Bhujia

• Khatta Mitha Bhujia

• Nut Cracker

21
Company has following sections:

 Mixing: -

All the ingredients are mixed as per recipe norms in mixing section.

 Production: -

Production process of liquid products is done through cooking

cattles
by boiler steam.

 Retort Section:-

After the production, all the products, which require some standard
level of temperature for their life shelf are gaining through the
process in the retort section.

 Quality Assurance:-

It is very sensitive and important section of the company. Its main

task to maintain quality of the products of the company. For this
purpose, there is a very well equipped laboratory.

In addition to it, there is also a department of R & D (Research &

Development). It is doing well to develop new products and make
enhancement of exiting products.

22
 Packaging:-

In the modern era of design/look of packaging is most important

factor to attract the customers. Therefore, this company is paying
special attention to style of packing of products. A high quality
lamination used for this purpose. Attractive logo styles, suitable
colours of packing, different type of Bottles are used for the
packaging purpose.

 Store:-

A very systematically managed store is handling by the compliant

employees. All the record of receiving and issuing material is kept
update.

 Maintenance:-

Qualified employees are engaged in this department. By this

company saves precious, time due to unnecessary breakages.
Proper timely maintenance enabling long life of the equipments and
machines.

 Dispatch:-

Finished goods/products stored in dispatch section and this

department makes ensure timely delivery of goods to the market.

23
 Accounts Section:-

All the account books of the company maintained by the well

educated and experience staff. They makes reports on daily, monthly
as well as annually on every points i.e. Sale, Purchase, Budgeting,
Cost, Profit & Loss, Taxes, Daily Expenses, Balance Sheet etc.

24
25
Administration & Personnel Department:-

All the interviews, selection, recruitments, time keeping,

salary/wage preparation, record of employees, record from the point
of view of labour law, ESI, Provident Fund, Gratuity, labour welfare,
under the factories act,1948, leave, bonus etc. is maintained by
personnel department.

Hygiene, house–keeping, maintaining law & order in factory,

diciplition and disciplinary actions also taken by the P& A department.

Marketing:

Marketing team is the backbone of the company, which is doing

its best to fetch the maximum market. There is very good hierarchy
system of the marketing team and proper reporting that expedites the
work on sale and provide smooth working environment to the
employees. They have very good cordial professional contacts with
the people, which help them a lot for boost up the sale of the product
of the company.

26
Slogan of the company:

“Khaya Kya” is the slogan of the company which have the concept
that When did you last snack your lips? Try our sauces and get back
into the habit. They are a wow! Tomato Ketchup, thick as it is flows
easy. Is packed with lip smacking taste of the best that you can get.
Tanginess of the Mustard Sauce and peppiness of the Salsa Mexican
with all the peppers and chilies in it will have you tango with your
favorite food.

• In Biscuits section, it has two lines of oven for the manufacturing

of all branding biscuits of the company like, Cracker, Salties,
Marrie, Glucose, Coconut Cookies, and Kaju Khajoor etc.

• Production capacity of biscuits is 36000 ton per annum.

• The plant is equipped with latest updated packing machines.

• Approximately 500 distributors are actively involved I distribution

of its products

27
 MARKET SHARES

NAME MARKET SHARE

Mrs. Bectors Food
Specialities Ltd.

Liquid Product 25%

Biscuits 22%

Parle Gee (Biscuits) 25%

Britania (Biscuits) 35%

28
29
SWOT ANALYSIS OF CREMICA

STRENGTHS
In the biscuits segment, CREMICA enjoys the status of a market
leader in the northern and central parts of India — primarily across
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Delhi, Uttar
Pradesh, Uttranchal, Rajasthan, Maharashtra and Madhya Pradesh.
• Marketing Team: 200
• Distributors: 500
• Super Stockiest: 15
• Depots: 15

Perceived as a high quality of its Products.

• Wide range of tasty and healthy all its Products.

• Available in different packing forms.

• Better growth potential

• Good service network

• Continuing follow-up with dealers

• Keep penny eyes on the market.

• Timely delivery of product.

30
 • Clear – cut policies.

• Entering into the advertisement field especially in print media,

multi-media, electronic media.

• Continuously launching new varieties of its products.

• Good infrastructure of transport.

• Well-educated, dedicated staff technically qualified &

experience employees, sufficient trained work force

These significant marketing strengths have enabled

CREMICA to maintain a consistent growth of 25 per cent for the
past four years.

WEAKNESS
• Growing competition

OPPORTUNITIES
There lays good market potentials for economics varieties and
growing middle class to consume the Products.

THREATS
Competitors

31
MANAGEMENT OF MRS. BECTORS FOOD
SPECIALITIES LTD. FOODS LTD

NAMES DESIGNATION

• SH. Akshay Bector MD

• SH. Aajay Bector Director
• SH. Anoop Bector Director

32
33
  WHAT IS JOB ?
According to the encyclopedia of psychology," Job is a
task, an occupational activity performed in return for a monetary
reward.

The Oxford dictionary define job as, "As small definite

piece of work done in a way of one's special occupation".

The Job can also be interpreted in terms of position.

Accordingly, "A job is a group of similar positions in a single plant
business establishment, institution or other work place." An
occupation is a group of similar jobs found in several
establishments.

 WHAT IS SATISFACTION ?
Satisfaction is a word, which is difficult to define.
Webster's encyclopedia dictionary of English language define it as:

The act of satisfaction or state of being satisfied,

contentment in Possession and enjoyment and to satisfy is to
grant fully the wants, wishes or desires of, to supply to the full
extent with what is wished for. It is the combination of these two
words.

Definitions of job satisfaction

• The feelings or ‘affective response’ someone experiences in a

job role. Some researchers argue that it is possible to capture
the level of job satisfaction with one question. Others suggest
we can have strong negative feelings about one aspect of
34
 our job (e.g. pay) but feel positive about other facts of it
(e.g. colleagues).

• A person's general attitude towards their job.

• Job satisfaction is a term used to describe how content an

individual is with their job. It is a relatively recent term since
in previous centuries the jobs available to a particular
person were often predetermined by their parent's occupation.

 Meaning of Job Satisfaction

Job satisfaction is in regard to one's feelings or state-of-mind

regarding the nature of their work. Job satisfaction can be influenced
by a variety of factors, e.g., the quality of one's relationship with their
supervisor, the quality of the physical environment in which they
work, degree of fulfillment in their work, etc

To my knowledge, there is no strong acceptance among

researchers, consultants, etc., that increased job satisfaction
produces improve job performance -- in fact, improved job
satisfaction can sometimes decrease job performance. For example,
you could let sometime sit around all day and do nothing. That may
make them more satisfied with their "work" in the short run, but their
performance certainly come to stagnation.

35
 Job satisfaction and work-related stress are important
determinants of physician retention and turnover, and may affect the
performance of the National Health Service (NHS) Scotland. The
extent to which general practitioners (GPs) are satisfied with their job
and experience stress at work also influence patient satisfaction and
compliance.

A first aim of the study is to describe job satisfaction, pressures

at work, and intentions to quit of Scottish GPs. A second aim is to
examine how GP job satisfaction, stress, and intentions to quit vary
with demographic, job, and practice characteristics. Information on
GP job satisfaction and stress may assist policy makers in devising
incentives to encourage GP recruitment and retention.

The data compiled on constituents' job satisfaction in several

ways. One means has been to ask survey respondents to rate their
overall level of job satisfaction. In the 2001 Omnibus Survey,
respondents were asked to rate their satisfaction relative to three
years before. Response options were as follows:
• Not in same type of facility as three years ago
• Extremely dissatisfied compared to three years ago
• Somewhat dissatisfied compared to three years ago
• Not much difference
• Somewhat more satisfied compared to three years ago
• Extremely satisfied compared to three years ago.

36
 In presenting the results for this question, Options 5 and 6 are
combined as "satisfied" and Options 2 and 3 are combined as
"dissatisfied." Overall, 27% of respondents were not in the same type
of facility as three years before.

The Speech-Language Pathology Healthcare Survey in 2002

posed the same question about levels of job satisfaction. Results
were analyzed for all health.

Care settings combined and by various settings (general medical

hospital, rehabilitation hospital, pediatric hospital, skilled nursing
facility, home health, outpatient or speech/hearing clinic, or other).
Results for all settings combined showed that 18% of respondents
were not working in the same type of facility as three years before. Of
the remaining respondents, essentially equivalent numbers reported
being "satisfied" (25%) as did those answering "dissatisfied" (26%)
relative to three years ago.

An examination of the results by specific settings revealed notable

differences in job satisfaction ratings. SLPs working in outpatient or
speech/hearing clinics reported the highest levels of satisfaction
(34%) and the lowest levels of dissatisfaction (21%) relative to three
years earlier. In contrast, those working in skilled nursing facilities
(SNFs) indicated much lower levels of satisfaction (22%) and higher
levels of dissatisfaction (43%). Results for other health care settings
fell between these two extremes.

37
 The survey had a follow-up question seeking reasons for
dissatisfaction. For SLPs across all health care settings, the major
factors contributing to dissatisfaction were volume of paperwork
(57%), involuntary reduction in salary or benefits (35%), involuntary
increase in caseload (32%), and involuntary increase in number of
sites served (28%). The factors contributing to dissatisfaction varied
across settings, with volume of paperwork rated highest in pediatric
hospitals (63%), involuntary reduction in salary or benefits highest in
SNFs (58%), involuntary increase in caseload highest in rehabilitation
hospitals (60%), and involuntary increase in number of sites served
highest in SNFs (54%)

A different aspect of job satisfaction was examined in the 2003

Omnibus Survey. Respondents were asked to pick their top three
factors contributing to job satisfaction from a list of 10 potential
factors. For both professions combined, type of client/work setting
was the option selected most often, followed by pay and by
collaborative relationships with others. The top three factors cited
differed by profession. Audiologists listed pay as most important,
followed by type of client/work setting and by challenging work
environment.

Job satisfaction factor ratings for the 2003 Omnibus Survey were
also examined by age and gender. Gender differences were also
noted. Rankings for the females were the same as for the total, likely
due to the preponderance of females in the professions. Males gave
noticeably different rankings for several factors. Pay ranked first, and
challenging work environment and opportunities for advancement
38
ranked above those factors for females. In contrast, males ranked a
flexible schedule and collaborative relationship with others lower than
did females.

PROBLEM STATEMENT

To find out the satisfaction level in the employees of the Mrs. Bectors
Food Specialities Ltd.

POSITIVE ASPECTS OF THE JOB. WHICH INCLUDES

 Economic aspects
 Enjoyment of Job activity
 Development of sense of dignity and pride
 Opportunities of associations with others
 Self-actualization

PREVENTIVE ASPECTS OF THE JOB. WHICH INCLUDES:

 Avoidance of job
 Avoidance of being useless and worthless

VARIOUS FACTORS OF JOB SATISFACTION

The various factors influencing job satisfaction may be
classified into two categories:

(a)ENVIRONMENTAL FACTORS
- Job content

39
 - Occupational level
- Pay and promotion
- Work group
- Supervision

(b)PERSONAL FACTORS

- Age
- Sex
- Educational level
- Marital status
- Experience

40
RESEARCH METHODOLOGY

Definition of Research Methodology:

41
 "Research Methodology is the description, explanation and
justification of various methods of conducting research".

This part of the project explains the research methodology of

the study. It describes the data collection methods, the sampling plan,
the tools of investigation, planning of questionnaire and the limitation
of study. The study required to be collected from two sources-
Primary Data and Secondary Data.

Primary data is data which is collected by person/investigator

himself. It is basically first hand data. There are various methods

under the primary data which are used to collect current information

like observation, interview and questionnaire. Secondary data is

collected by any other person, it is an existing data. This can be

collected from various sources like Journals, Magazines, books,

newspapers etc.

• Determination of Population:
In view of the fact this was a survey which is completed with
limited period of time and limited sources, present study was
restricted to Cremica industry.

DATA COLLECTION

In this research there are two types of data collection:-

42
 1. Primary data
2. Secondary data

1. Primary Data: - The collection of data is through primary data.

The data is collected through questionnaire. The data is also

collected by observation.

2. Secondary Data: -
In this search, there is also secondary data that is collected
through previous research.

• Collection of data:

A questionnaire was designed in order to obtain answers

pertinent to the objective of research. A structured interview schedule
was framed for collecting the data. It contained both open and close
ended questions. Sequencing of questionnaire was decided
according to the requirement of study. Initially general questions were
asked and later questions regarding the objective of study were
asked.

• Analysis of data:

43
 For the purpose of analysis, the statistical tool like mean,
average and percentages are used. The likert scaling system
consisting of five categories of agreements and disagreements was
applied to each item. Each item could be replied by checking any of
the five answers: "Strongly Agreed, Agreed, Undecided, Disagreed,
Strongly disagreed". The items were selected in such a way the
satisfied scale indicates by 'strongly agreed' and 'disagree' for the
other half. The neutral responses were 'undecided'.

• Research design: - The task of defining the research problem

is the preparation of the design of the research project
popularly known as the research design. Decision regarding
what, where, when, how much, by what means concerning a
research design.

• Sample design:-

Sample size: -The sample size in this research is of 100

workers. 50 female workers and 50 male workers.

Sample area: - The sample area in this research is the factory

of the Mrs. Bectors Food Specialities Ltd.

44
DATA ANALYSE
1. Employee’s present job is as per their ability, qualification
experience etc.

45
Tabular Representation
Responses No. of Percentage
Respondents
Strongly Agree 45 90%
Agree 4 8%
Undecided 0 0%
Disagree 1 2%
Strongly Disagree 0 0%
Total 50 100%

Graphical Representation
100% 90%

80%
Strongly Agree
Respondents

60% Agree
Undecided
40% Disagree
Strongly Disagree
20% 8%
0% 2% 0%
0%

Analysis:

From the above column chart it is clear that most of the

employees thought that they are getting the job as per their ability,
qualification and experience. This chart reveals that 90%
employees are strongly agree and 8% employees are agree, but
2% employees are disagree, no one undecided and strongly
disagree to get their job as per ability, qualification, experience etc.

2. Employees have been getting promotion according

to their ability, qualification, experience etc.

46
Tabular Representation
Responses No. of Percentage
Respondents
Strongly Agree 30 60%
Agree 10 20%
Undecided 2 4%
Disagree 6 12%
Strongly Disagree 2 4%
Total 50 100%

Graphical Representation
70%
60%
60%
Strongly Agree
50%
Respondents

Agree
40%
Undecided
30%
20% Disagree
20% 12% Strongly Disagree
10% 4% 4%
0%

Analysis:

From the above column chart it is clear that most of the

employees thought that they are getting promotion as per their
ability, qualification and experience. This chart reveals that 60%
employees are strongly agree and 20% employees are agree,
12% employees are disagree and 4% are strongly disagree. But
2% employees are undecided because of unawareness of rules
and regulations of Cremica Industry.

47
 3. Employees are satisfied with the working conditions
that prevail within the organization.

Tabular Representation
Responses No. of Percentage
Respondents
Strongly Agree 20 40%
Agree 18 36%
Undecided 3 6%
Disagree 7 14%
Strongly Disagree 2 4%
Total 50 100%

Graphical Representation
45% 40%
40% 36%
35%
Strongly Agree
30%
Respondents

Agree
25%
Undecided
20%
14% Disagree
15%
Strongly Disagree
10% 6%
4%
5%
0%

Analysis:

From the above column chart it is clear that most of the

employees are satisfied with the working conditions. This chart
reveals that 40% employees are strongly agree and 36%
employees are agree, but some employees are not satisfied with
working conditions. 14% are disagree and 4% are strongly
disagree. 6% employees are undecided because they feel working
conditions are good and sometime they feel bad working
conditions.

48
 4. As per their work, their pay is fair.

Tabular Representation
Responses No. of Percentage
Respondents
Strongly Agree 10 20%
Agree 31 62%
Undecided 0 0%
Disagree 8 16%
Strongly Disagree 1 2%
Total 50 100%

Graphical Representation
70% 62%
60%

50% Strongly Agree

Respondents

Agree
40%
Undecided
30%
20% Disagree
20% 16%
Strongly Disagree
10% 2%
0%
0%

Analysis:

From the above column chart it is clear that most of the

employees thought that they are getting their salary as per their
work. This chart reveals that 20% employees are strongly agree
and 62% employees are agree. But 16% employees are disagree
and 2% strongly disagree because they thought their pay is not as
per their work. Nobody undecided about work and their fairness.

49
 5. Employees have full confidence in the management of the
organization.

Tabular Representation
Responses No. of Percentage
Respondents
Strongly Agree 45 90%
Agree 3 6%
Undecided 0 0%
Disagree 2 4%
Strongly Disagree 0 0%
Total 50 100%

Graphical Representation
100% 90%

80%
Strongly Agree
Respondents

60% Agree
Undecided
40% Disagree
Strongly Disagree
20%
6% 4%
0% 0%
0%

Analysis:

From the above column chart it is clear that most of the

employees have strong confidence in the management of the
organization. This chart reveals that 90% employees are strongly
agree and 6% employees are agree. But 4% employees are
disagree to confidence in the management of the organization.
Nobody undecided and strongly disagree.

50
 6. There is no place for favoritism in the organization.

Tabular Representation
Responses No. of Percentage
Respondents
Strongly Agree 44 88%
Agree 3 6%
Undecided 0 0%
Disagree 2 4%
Strongly Disagree 1 2%
Total 50 100%

Graphical Representation

100%
88%

80%
Strongly Agree
Respondents

60% Agree
Undecided
40% Disagree
Strongly Disagree
20%
6% 4%
0% 2%
0%

Analysis:

From the above column chart it is clear that most of the

employees thought that there is no place for favoritism in the
organization. This chart reveals that 88% employees are strongly
agree and 6% employees are agree. But some people thought that
there is favoritism in the organization. Therefore 16% employees
are disagree and 25 are strongly disagree. Nobody undecided
about the place for favoritism in the organization.

51
 7. Employee’s supervisor behaves properly with him.

Tabular Representation
Responses No. of Percentage
Respondents
Strongly Agree 30 60%
Agree 5 10%
Undecided 1 2%
Disagree 7 14%
Strongly Disagree 7 14%
Total 50 100%

Graphical Representation

70%
60%
60%

50% Strongly Agree

Respondents

Agree
40%
Undecided
30%
Disagree
20% 14% 14% Strongly Disagree
10%
10% 2%
0%

Analysis:

From the above column chart it is clear that most of the

employees feel that their supervisor behaves properly with them.
This chart reveals that 60% employees are strongly agree and
10% employees are agree. But some people do not satisfy with
the behavior of their supervisor with them. Therefore 14%
employees are disagree and also 14% are strongly disagree. 2%
of employees undecided about the behavior of their supervisor
with them.

52
 8. Suggestions given by employees for the benefit for the
benefit of the organization are accepted and implemented.

Tabular Representation
Responses No. of Percentage
Respondents
Strongly Agree 5 10%
Agree 9 18%
Undecided 2 4%
Disagree 15 30%
Strongly Disagree 19 38%
Total 50 100%

Graphical Representation
40% 38%

35%
30%
30% Strongly Agree
Respondents

25% Agree
18%
20% Undecided
15% Disagree
10%
10% Strongly Disagree
4%
5%
0%

Analysis:

From the above chart it is clear that most of the

employees feel that suggestions given by them are not accepted
and not implemented in the organization. This chart reveals that
38% employees are strongly disagree and 30% employees are
disagree. But some people thought that their suggestions are
accepted and implemented in the organization. But only 10%
employees are strongly agree and 18% are agree. 4% of
employees undecided to whether their suggestions are accepted
or not.
53
 9. Employees are satisfied with the various welfare facilities
like transport, medical etc.

Tabular Representation
Responses No. of Percentage
Respondents
Strongly Agree 48 96%
Agree 2 4%
Undecided 0 0%
Disagree 0 0%
Strongly Disagree 0 0%
Total 50 100%

Graphical Representation

120%
96%
100%
Strongly Agree
80%
Respondents

Agree
60% Undecided
Disagree
40%
Strongly Disagree
20%
4% 0% 0% 0%
0%

Analysis:

From the above column chart it is clear that most of the

employees are highly satisfy with the various welfare facilities in
the organization. This chart reveals that 96% employees are
strongly agree and 4% employees are agree. Nobody undecided,
disagree and strongly disagree with the welfare facilities in the
organization.

54
 10. There is high team sprit in the working group.

Tabular Representation
Responses No. of Percentage
Respondents
Strongly Agree 45 90%
Agree 5 10%
Undecided 0 0%
Disagree 0 0%
Strongly Disagree 0 0%
Total 50 100%

Graphical Representation
100% 90%

80%
Strongly Agree
Respondents

60% Agree
Undecided
40% Disagree
Strongly Disagree
20% 10%
0% 0% 0%
0%

Analysis:

From the above column chart it is clear that most of the

employees feel that there is high team spirit in the working group.
This chart reveals that 90% employees are strongly agree and
10% employees are agree. Nobody undecided, disagree and
strongly disagree about the team spirit in the working group of the
organization.

55
 11. As a whole, they feel that they have a better prospects of
advancement in this organization.

Tabular Representation
Responses No. of Percentage
Respondents
Strongly Agree 12 24%
Agree 25 50%
Undecided 5 10%
Disagree 5 10%
Strongly Disagree 3 6%
Total 50 100%

Graphical Representation
60%
50%
50%
Strongly Agree
40%
Respondents

Agree
30% 24% Undecided
Disagree
20%
10% 10% Strongly Disagree
10% 6%

0%

Analysis:

From the above column chart it is clear that most of the

employees feel that they have a better prospect of advancement in
the organization. This chart reveals that 24% employees are
strongly agree and 50% employees are agree. But some people
do not satisfy with this. 10% are disagree and also 10% are
strongly disagree. 10% are undecided to that they have better
prospects of advancement in this organization.

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 SUGGESTIONS

 Organization should educate the employees about the rule and

regulations.

 Good working conditions should be provided by organization.

 Superior should properly behave with subordinates.

 Suggestions given employees should be accepted and

implemented in organizations.

PERSONAL PROFILE :
Name : ________________________
Age : ________________________
Address : ________________________
Occupation : ________________________
Annual Income ________________________

Signature

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 NEED OF THE STUDY

The aim of the study is to identify the level of satisfaction

or dissatisfaction of job, which exists among the employees of a
company. The personality of an individual influences his attributes
towards work and life in general, which in turn also has a direct
bearing on his job satisfaction and productivity. As such as an
investigation of the aspect so that the finding may be brought to
light for initiating steps for improvements of the work culture.

An industrial organization can benefit materially if it knows that

individual attitudes contribute to job satisfaction. By discovering
attitudes on factors related to the job, a firm can correct certain
bad situations and thereby improve the job satisfaction of its staff

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OBJECTIVES

• To find out the satisfaction level in the employees of the Mrs.

Bectors Food Specialities Ltd regarding their work and with
management.
• To analyze and know the level of job satisfaction in CREMICA
AGRO FOOD LTD. With age, education, type of work, salary,
material status and experience.
• To find out the facilities that are provided to the employees of
the Mrs. Bectors Food Specialities Ltd
• To find out the relationship between the employees and the
management
• To know what problem faces by the workers in Mrs. Bectors
Food Specialities Ltd
• To differentiate the job satisfaction level of employee at
different level i.e. as per hierarchy level.

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 Limitations

1. The workers did not give accurate answers of all question with
broad minded.

2. The sample of questionnaire has its limitation due to keep the

confidential.

3. The workers have some kind of fear of management so , that

they are not discussing their problems very openly.

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 FINDINGS

1. This research shows that the most workers are satisfied by their
Work environment.

2. They are availing sufficient facilities providing by the company.

3. The workers have cordial relation with their supervisor and

Management.

4. All employee shows interest in their work.

5. The company has good compensation policy for any accident

-death case. The workers are satisfied from the company

policy.
All the benefits under the labour law, are availing by the
employees and in addition they also enjoying some extra
benefits like short leaves, hospital expenses in accident cases,
loan are provided on easy installments at the time of marriage
of their nearer, or any time of crises.

61
 CONCLUSION

The research shows that workers of the Mrs. Bectors Food

Specialities Ltd. Are highly satisfied. In the present study, the total
number of employees is 50. Very few out of which shows job
dissatisfaction.

Employees in Cremica Agro food Ltd., getting job and

promotion as per their ability, qualification and experience.
Employees are satisfied with working conditions and getting salary as
per their work. Employees have full confidence in the management
and there is no place of favoritism in the organization. Superiors
properly behave with sub-ordinates. Employees are fully satisfied
with various welfare facilities. There is high team spirit in the working
group and better prospect of advancement in the working group and
better prospect of advancement in the origination suggestions given
by employees are not accepted and implemented in the origination.

62
 BIBLIOGRAPHY

Books

• Organization Behavior

• Human Resource Management

Web Sites

• www.cremicafoods.com

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