Académique Documents
Professionnel Documents
Culture Documents
Module 1 introduces the new Windows 10 operating-system features and devices, and describes the
process of developing and applying a Windows 10 troubleshooting methodology.
Module 2 describes how to identify and troubleshoot startup issues that affect, and problematic services
that run on, the Windows 10 operating system. It also describes how to use the Windows 10 advanced
troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
Module 3 describes how to resolve issues that pertain to hardware devices and device drivers.
Module 4 explores how to connect to and manage remote computers, including how to troubleshoot
Windows 10 PCs remotely.
Module 6 provides an overview of the Group Policy application and describes how to resolve issues in
client configuration Group Policy Object (GPO) application.
Module 7 examines issues that can occur when users sign in, and how to troubleshoot issues that pertain
to user settings.
Module 8 describes how to troubleshoot remote-connectivity issues when a user utilizes a virtual private
network (VPN) or DirectAccess.
Module 9 discusses how to resolve resource-access issues with computers that are domain members, and
how to troubleshoot file-permission issues, encrypting file system (EFS), and printer-access issues.
Module 10 explains how to resolve issues that pertain to accessing resources from computers that are not
domain-joined.
Module 11 explains how to troubleshoot application-installation issues and problems with desktop and
Windows Store apps. This module also describes how to resolve issues with Internet Explorer and
Microsoft Edge browsers.
Module 12 describes how to troubleshoot activation and performance issues in Windows 10. It also
explains how to apply and troubleshoot Windows updates.
Module 13 explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a
Windows 10 computer.
Trainer Preparation Guide for Course 10982B: Supporting and Troubleshooting Windows 10 2
• Course Handbook
Important We recommend that you use Office PowerPoint 2007 or newer to display the
slides for this course. If you use PowerPoint Viewer or an earlier version of PowerPoint, all
the features of the slides might not display correctly.
• Experience deploying and configuring Windows Server 2012 or Windows Server 2012 R2 Active
Directory Domain Services (AD DS).
• Experience deploying and configuring network services, including Domain Name System (DNS), in
Windows Server 2012 or Windows Server 2012 R2.
Preparation Tasks
Complete the following tasks to prepare for this course.
Courses or Workshops
We highly recommended that you audit the latest versions of the following courses:
• 20697-1: Installing and Configuring Windows 10
Exams
To identify your technical proficiency with the content of this course, we highly recommend that you pass
the following exam:
• Exam 70-697: Configuring Windows Devices
Trainer Preparation Guide for Course 10982B: Supporting and Troubleshooting Windows 10 3
• Read the additional readings and references included in the Course Companion Content at
http://www.microsoft.com/learning/companionmoc.
• Use the OTP on the MCT Download Center to prepare for delivering the course:
o The OTP includes the following content on each page (and in this order):
Slides
Instructor Notes
Student Handbook Content
o Each module also includes the Lab Answer Keys (LAKs).
• If you are using on-premises labs, become familiar with the course’s virtual machines and how you set
up and configure them. This includes understanding the base images, mid-tier files, and activation
states. Practice setting up the classroom by following the instructions in the Microsoft Hyper-V
Classroom Setup Guide.
• If you are using hosted Microsoft Labs Online (MLO), become familiar with how the labs are accessed
and configured. Ensure that you are ready to demonstrate their use to students and that everything is
in place for a smooth experience.
MLOs can be purchased for use during course delivery at the same time you order the course
materials.
Important If you are intending to use MLO you need to ensure that full lab coverage
is available before use. This is because the presence of some boot to vhd or native boot
labs in some courses or modifications to some lab steps are needed to facilitate a
hosted lab platform.. There are no “boot to vhd” or “native boot” scenarios in the labs
in this course.
• If you are using Digital Microsoft Official Courses (MOC) via the Arvato Skillpipe reader, become
familiar with how the digital content is accessed and configured to ensure smooth setup and access
for students. You should also ensure that everything is in place for students to have a smooth
experience when signing in for the first time and accessing their content.
Digital MOC can be purchased for use during course delivery at the same time you order the course
materials.
• Review the learning product error log, which is available on the MCT Download Center.
• Review the course Change Log, also available on the MCT Download Center, if you have taught a
previous version of this course.
• Practice using the Microsoft products and tools associated with this learning product.
Trainer Preparation Guide for Course 10982B: Supporting and Troubleshooting Windows 10 4
• Read the About This Course at the beginning of the Course handbook for the learning product.
• Walk through the Introduction slide deck for the learning product.
• Walk through each module presentation slide deck, and read the corresponding Instructor Notes
(located in the notes view of the presentation slide deck) for the module. Note that additional hidden
slides are used in each slide deck to accommodate the amount of Instructor Notes information for a
given topic.
• Familiarize yourself with the Course Handbook and the Course Companion Content at
http://www.microsoft.com/learning/companionmoc. Make note of when to direct students' attention
to the Course Companion Content for further learning support. More information pertaining to the
course components is present in the Introduction slide deck.
o Identify the key points and must-know information for each topic.
o Note any problems that you might encounter during a demonstration or a lab exercise, and
determine a course of action for how you will resolve the problems in the classroom. To access
the lab answer keys, refer to the appendix in the Course Handbook.
o Work through the Module Review and Takeaways section at the end of each module, and
determine how you will use this section to reinforce student learning and promote knowledge
transfer to on-the-job performance.
• Consult the Born To Learn forums for additional tips and strategies—posted by your fellow Microsoft
Certified Trainers (MCTs)—for teaching the learning product.
• Review the updated information about the Microsoft Certification Program on the Microsoft Learning
Certifications website.
Depending on whether you use on-premises labs or hosted online labs (MLO), your setup will be different.
Trainer Preparation Guide for Course 10982B: Supporting and Troubleshooting Windows 10 5
Course Timing
The following schedule is an estimate of the course timing. Your timing might vary. Every student might
not finish every lab. Use your judgment to set a reasonable time to move on to the next module.
This schedule has been developed to provide about six hours of training per day. Each day starts
at 9:00 A.M. and ends between 4:30 and 5:00 P.M., and includes two 15-minute breaks and one hour
for lunch. Each day also includes time to review the previous day’s topics and to answer questions from
the students. Be realistic about your timings.
Day 1
Start End Module
9:00 9:30 Introduction
Day 2
Start End Module
9:00 9:15 Day 1 review
11:40 12:00 Lab A: Troubleshooting Remote Computers Through Remote Desktop and
Remote Assistance
Day 3
Start End Module
9:00 9:15 Day 2 Review
Day 4
Start End Module
9:00 9:15 Day 3 Review
2:15 3:20 Module 10: Troubleshooting Resource Access for Clients That Are Not
Domain Members
3:50 5:00 Lab: Troubleshooting Resource Access for Clients That Are Not Domain
Members
Trainer Preparation Guide for Course 10982B: Supporting and Troubleshooting Windows 10 9
Day 5
Start End Module
9:00 9:15 Day 4 Review
3:05 4:05 Lab A: Recovering Data and Lab B: Provisioning Computers to Comply with
Company Standards