A foo 4594 Pelite 24/40/45 RTH N BUSINESS Human Resources in International Tourism Edited by Tom Baum Course Director, International Hote] Management, The University of Buckingham . Tourism is dependent on the skill, service and commitment of those working in the industry for its success. This book considers the macro issues facing tourism and then provides clear implications of these human resource issues for those working in individual companies. Then national case studies are used from a wide range of countries ilustrating different approaches to dealing with the diversity of human resource issues that exist in international tourism. Contributors: Tom Baum, V.S. Mahesh, Michael Riley, John Fletcher, Kenneth Wilson and David Worland, Yvonne Guerrier, Luk van Langenhove and Els Lowyck, Michael Haywood and Jim Pickworth, Michael Contin, Sudhir Andrews, M K Sio and Mary Ena Walsh. Contents: PART 1 - Human resources in tourism: an introduction; Human resources planning and development: @ focus on service excellence; Human resource planning and development: micro and macro models for effective growth in tourism ; Labour markets and vocational education; Collecting and using information about human resources in tourism - the direct survey method; Input-output analysis and employment multipliers; PART 2 - Austral |; Belgium; Canada; The Caribbean Islands; Hong Kong; India; Kenya; Republic of Ireland; United Kingdom; CONCLUSION - Creating an integrated human resource environment for tourism. Readership: Faculty and postgraduate readers; policy and decision makers in tourism worldwide; and practitioners in industry. March 1993/256pp/234 x 156mm/PAPERBACK : 07506 0091 8 £16.95 Orders to: Reed Book Services Ltd, PO Box §, Rushden, Northants, N10 9YX. Telephone: 0933 58521 Fax: 0933 50284 Telex: 312504 Butterworth & Co (Publishers Lid. Registered in England No, 772497, Registered Oca: 88 Kingeway, London WC28 SAE. UOIZCULIOJUI YOO Man