375529293.

xls
Business Goal #1: 90% Customer Satisfaction Rating
An average of all customer scores at 90% Satisfaction Rating by December 31st, 2012

Key processes Local Objectives

Drafting
Tech Pubs
Eng & Design
Staffing
Operations
Sales & Marketing
Management
Monitoring & Measurement
Improvement
Business Goal #2: 90% Employee Retention
Retaining a minimum of 90% of all employees hired in 2012 or less than 10% unexpected termination

Key processes Local Objectives

Drafting
Tech Pubs
Eng & Design
Staffing
Operations
Sales & Marketing
Management
Monitoring & Measurement
Improvement
Business Goal #3: 15% Profit Margin
An annual monthly average profit margin of 15% by December 31st, 2012

Key processes Local Objectives

Drafting
Tech Pubs
Eng & Design
Staffing
Operations
Sales & Marketing
Management
Monitoring & Measurement
Improvement

375529293.xls Rev. A 6/20/05

 375529293.xls
90% Customer Satisfaction Rating
s at 90% Satisfaction Rating by December 31st, 2012

Action Items

#2: 90% Employee Retention

oyees hired in 2012 or less than 10% unexpected termination

Action Items

Goal #3: 15% Profit Margin

e profit margin of 15% by December 31st, 2012

Action Items

375529293.xls Rev. A 6/20/05

 Business Goal #1: 90% Customer Satisfaction Rating
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
70% 68% 82% 80% 57% 74%
90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90%

On Time Delivery
100%
Axis Title

90%
80%
70%
60% A
Actua
50% B l
40% Target
30%
20%
10%
0%
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Significant Events Action Taken
A
B
C

Business Goal #2: 90% Employee Retention

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
80% 68% 82% 80% 90% 92%
90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90%

Employee Retention
100%
% of OTD

90%
80%
70%
60%
50% Row
28
40%
30%
20%
10%
0%
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Significant Events Action Taken
A
B
C

Business Goal #3: 15% Profit Margin

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
10% 12% 11% 12% 13% 13% 12% 13% 10% 17% 19%
15% 15% 15% 15% 15% 15% 15% 15% 15% 15% 15% 15%

Profit Margin %
25%
% of OTD

20%
 Profit Margin %
25%
% of OTD

20%

15%
Actua
l
10% Target

5%

0%
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Significant Events Action Taken
A
B
C
 Toolbox

C D E F

A B C D E F

A B C D E F

Row
28
Actua
l
Target