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Understanding Complexity
Tools like 5 Whys , Appreciation and Root Cause Analysis help
you ask the right questions, and work through the layers of a
problem to uncover what's really going on.
At this stage, it's also important to ensure that you look at the issue
from a variety of perspectives. If you commit yourself too early,
you can end up with a problem statement that's really a solution
instead. For example, consider this problem statement: "We have to
find a way of disciplining of people who do substandard work."
This doesn't allow you the opportunity of discovering the real
reasons for under-performance. The CATWOE checklist provides a
powerful reminder to look at many elements that may contribute to
the problem, and to expand your thinking around it.