Sunish Samuel Key Skills
AREAS OF EXPERTISE
Career Summary
Dynamic, results-oriented professional leader with business mindset
having 15+ years of broad experience and visible achievements in IT
Infrastructure Management. Out of box thinker, strategist, resourceful
team player characterized by entrepreneurial spirit.
Expertise in high-technology solutions, quality customer service,
commitment to excellence and consistently deliver enhanced
productivity and profitability.
Work experience
Arcesium India, Hyderabad
SENIOR MANAGER Aug 2015 – Present
• Build, lead and manage a world class Engineering focused
24x7 IT operations team in a highly complex and fast
growing, changing environment.
• Work directly with engineering, QA and product teams to
design and build best in class tech infrastructure support
to meet the scale and growth of business across
platforms (AWS, RHEL, Windows Server) and applications
(Java, Tomcat, Python, Perl).
• Identifying bugs/inefficiencies in production software and
processing, as well as contributing to patching and
improving the platforms.
• Lead the implementation of overall Strategy, establish
operational objectives and metrics while focusing on
improving efficiency and automation.
• Evaluate, implement and utilize world class monitoring,
automation, release management tools.
• Responsible & accountable for the service SLAs, security
and process compliance and management of day to day
services such as event, incident, problem & change
management.
• Established recommended configurations for the
applications, operating environment, including computer
hardware, storage, software and configuration necessary
to properly host applications.
• • Entrepreneurial spirit. 
Work with various teams on design to address scalability,
reliability, performance and maintenance issues.
• Lead Automation projects, identify areas for transitioning
highly complex operational and support roles.
• Manage budget, hire, mentor and coach a team with
exceptional talent and educational qualifications from
premier educational institutions of India.
• Large Scale IT Delivery • Project Management
• Managing clients • Process engineering
• Business Aware • Strategic Planning
• Vendor management • Budgetary controls
• Datacenters • Compliance/Security
• DR/BCP/Security • Incident Management
• Tools & Automation • Metrics/Analytics
MANAGEMENT SKILLS
• Proven Mentor and Leader with track record of
nurturing a highly motivated, multifaceted global
team.
• Evaluating risks and developing strategies to
overcome project obstacles. 
• Managing multiple scopes, schedules, budgets
and stakeholder communications.
• Managed budgets up to $1 million. 
• Global Service Delivery
• Conversant across multiple technology disciplines
and capable of negotiating mutually acceptable
solutions.
• Manage and collaborate with SMEs, Finance
Teams, Project Teams during Project Initiation,
scope development and project execution
• Total awareness of the commercial & contractual
aspects of any project.
• Resolving/escalating issues in a timely fashion.
• Passionate in managing business problems.
• Excellent communicator with verbal and written
presentation skills attuned to Project Goals and
stakeholder need.
PERSONAL SKILLS
• Having a client focused approach to work. 
• Results driven; forward thinking with a problem
solving mentality. 
• Willingness to accept responsibility when
delegated. 
• A high level of business acumen. 
• Able to manage significant inputs & relationships
with stakeholders throughout the full lifecycle. 
• Comfortable working in a changing environment.

REFERENCES
Available on request.
CONTACT DETAILS
G103, Aparna Sarovar, Kanchi Gachibowli,
Nallagandla, Hyderabad, Telangana – 500036
T: +91 9740017007 E: sunishsamuel@yahoo.com
Symphony Teleca, Bangalore

IT MANAGER Dec 2011 – Aug 2015

Deliver business services and reduce IT expenditures resulting in organizational realignment, system refinement and significant
cost savings. Responsible for 2 managers, 4 leads and 30 employees supporting 300 users, 10 Datacenters across 7 global locations.

• Reporting to the CTO & the COO.

• Conduct in-depth technical analysis of all systems, including the governance framework, architecture, and disaster recovery
and business continuity; delivered gap analysis and recommendations.
• Maintained 99.99% uptime through capacity planning and virtualization, with support to global, 7x24x365 environment
• Reduce FTEs by 10 percent, saving more than $800,000 per year through the development of higher standards, automation,
new hiring profiles and cross-training programs.
• Saved more than $350,000 through aggressive negotiation of contracts and pricing on a budgeted $1 million for
hardware/software purchases and consulting services.
• Decrease inventory, application pricing, and licensing expenses by establishing standardization for applications, PC desktops,
and networking systems.
• Achieved $200k+ annual savings from enterprise-level Microsoft licensing agreement.
• Oversaw more than 75 projects of various sizes resulting in an on time on budget completion rate of 96 %.
• Streamline the IT function by separating support tasks, creating new leadership positions and implementing best practices.
• Enhanced ITIL, Help Desk, Network, Systems Engineering, Telecom and architecture team competencies with better change
control and resource management practices.
• Established measurable performance goals and annual reviews
• Added company’s first IT asset management procedures and systems – facilitating annual CAPEX planning
• Established security controls, leveraged ISO27001 framework to create policies and training

Flipkart Online Services, Bangalore

SENIOR MANAGER – IT Apr 2011 – Nov 2011

• Accountable for compliance of super-fast delivery schedules for multiple infrastructure set up/ facility projects. Concurrent
management besides ensuring successful accomplishment of internal/ external & related IT audits.
• Provided leadership to infrastructure planning focused on cost control & ROI analysis apart from designing IT infrastructure
project plans in compliance to delivery schedules and budgetary allocations of over $2.5million.
• Ensured alignment of technology strategy with the designed infrastructure strategy & applicable policies; provide technical
and managerial advice to financial/ administration & engineering teams on implementation of hardware/ software solutions
based on requirements.
• Managed IT expenses, end user support, vendors & processes apart from hiring & mentoring of resources for development of
a high quality IT team.

Achievements:
• Concept, planning, budgeting, design, implementation, testing and delivery of a 600 seat call center in 30 days along with
successful installation of network, datacenter, server farm, Toll Free Number, Avaya Call Manager, CTI & IVR. Total budget of
$1,000,000
• Successfully implemented request management system for entire organization to track tickets on projects, issues in 20 days.
• Implemented Performance and uptime metrics for high level management review and reporting.

Previous Assignments in Brief

• Global IT Operations Manager, Informatica Corporation, Bangalore (Oct 2010 – Mar 2011)
• Lead – Systems Administration, Akamai Technologies, Bangalore (Jan 2008 – Oct 2010)
• Senior Member Technology, D E Shaw India, Hyderabad (Aug 2005 – Dec 2007)
• Team Leader, Juno Online (A D E Shaw group company), Hyderabad (Feb 2002 – Jul 2005)

Qualifications/Certifications:
PRINCE2 Certified Practitioner, ITIL v3 certified, CCNA, MCSA.
BSc Computer Maintenance and Engineering, Osmania University, Hyderabad
PGPMAX, Global Executive MBA from Indian School of Business (ISB), Hyderabad (Graduating in 2018)