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Logistics
T: +31 (0)10 4724 965/964
Truck planning
T : +31 10 4608 800
Terminal Overview
4 Road Handling Vopak
We have read the Vopak Road Handling Guide with attention and interest.
It may be unusual for the intended audience to write the foreword for a guide like this,
but in this case it makes a great deal of sense. The relationship between the terminal
and the carrier, and clearly defined agreements between the two parties, are very
important.
Vopak’s ultimate goal, and ours, is to load and unload cargo as quickly as possible.
Our clients are entitled to high-quality service from both the terminal and the carrier.
We are also deeply committed to human and environmental safety.
In this Carriers’ Guide, Vopak describes the way in which the company safeguards its
objective of rapid and correct interaction. Naturally, the Guide covers the situation in
effect today, and as such we assume it will be updated to reflect any adjustments and
changes to the situation.
We cannot do this on our own. In order to deliver the best service to our joint
customers we like to work together with you.
One way of doing so is to be transparent on our working practices and keep you and
your drivers connected with us. This booklet provides you hopefully with easily
accessible and clear information on our operational and safety standards.
I hope it will help you with safe and efficient truck handling at our Rotterdam,
Vlaardingen and Antwerp terminals. Please contact us if you need more information
or like to discuss whatever subject to improve our service.
Good luck!
Vopak Road Handling 7
Index
08 14
16 Road Handling Vopak
Safety Planning
Arrival to Departure
26 27 28
Legislation Vopak Road Handling 39
Third parties Behavior
30
Vopak Terminal
information
Vopak Terminal
Linkeroever
8 Road Handling Vopak
Safety
Vopak Road Handling 9
Already passed
safety induction?
Not blacklisted?
Example safety
induction process
Vopak Road Handling 11
OP DE TERMINAL
ON THE TERMINAL
Wear the badge visibly & please hand your pass in to reception on leaving
VTE alarmsirenes
S.O.S.
230
VOLG INSTRUCTIES TERMINALPERSONEEL
FOLLOW INSTRUCTIONS TERMINALPERSONNEL
Example safety
regulations pass
12 Road Handling Vopak
Planning
Vopak Road Handling 15
The terminals in Belgium make use of the FCFS process, whereas the terminals in the
Netherlands make use of the slot booking process. The choice of process type is
primarily based on customer and carrier preferences and terminal layout. n
16 Road Handling Vopak
Arrival to Departure
Logistics Driver
Example truck
handling process
18 Road Handling Vopak
Order information
Product Product denomination or product code given by the
principal and known to the terminal
Order nr. (Un)loading reference, given by the principal and known to
the terminal
Quantity Quantity given by the principal with corresponding Unit Of
Measurement
Planned Slot Assigned time slot (if applicable)
Driver Name of the driver
Haulage company Name of the Haulage company
ADR Indicate whether the product is ADR-classified
Customs
Destination Destination given by the principal or origin as listed in the
delivery papers
Border crossings Only applicable for destinations outside the EC
Office destination Only applicable for destinations outside the EC or
transit material
Vehicle nationality of the transport
By train Indicate whether the transport (or a route section) is via
rail (check the maximum allowed weight)
By ship Indicate whether the transport (or a route section) is
traveling via sea (check the maximum allowed weight and
conformity with IMDG)
Identification
Max gross weight Depends on the countries to be traveled through
Empty weight Weight upon arrival (before loading)
Truck registration
Truck type Only applicable for ADR
Trailer registration
ADR Tank code Only applicable for ADR
Chassis registration
Tank-container number Only applicable for containers
ADR Tank code Only applicable for ADR/IMDG
20 Road Handling Vopak
Operational information
Compartments Mark the compartments to be loaded/unloaded
with an ’X’
Capacity 100% Only for loadings: enter the total capacity per
compartment
Baffle plates Only for ADR loadings: state whether the compartment is
equipped with baffle plates
Previous cargo Name of previous cargo in the compartment
Other cargo on board Indicate whether there is other cargo already on board
upon arrival
Flushed with nitrogen If flushed with nitrogen, mark yes
Cleaned and dry If compartments are clean and dry, mark yes
Bottom valve closed If bottom valves are closed, mark yes
Vacuum test certificate If certificate is available, mark yes
Current temperature The temperature within the compartments
work instruction, the truck will not be 20% of the compartment’s gross capacity
loaded and will be sent back to the traffic (if the compartment volume is greater
department for recalculations, thus than 7,500 liter), unless baffle plates are
increasing the truck turnaround time. We present, which do not require a specific fill
would like to emphasize that it is very percentage. If this key information is
important drivers know the equipment unknown, the truck turnaround time will
they are using. increase. n
Equipment
Vopak Road Handling 23
Manhole requirements for top-loading This places some requirements on the size
For trucks that are loaded via top-loading, of the manholes:
a minimum manhole diameter is required
for safety reasons. All loading arms • The diameter of the manhole should be
contain a liquiphant to make sure loading at least 450 mm.
stops immediately when compartments • Inside the tank, there may be no
have reached the maximum fill obstacles, such as baffle plates under-
percentage. If the loading arm cannot be neath the manhole.
lowered far enough into the manhole, the • The raised edge of the manhole should
liquiphant may not be completely inside be less than 100 mm high.
the truck, thereby losing its purpose. • Around the manhole, there should be a
Though the operator checks whether the free area of at least 650 mm.
compartment capacity corresponds with
the capacity the driver has filled out on his
entry form, the liquiphant is considered as
safety-critical equipment for truck loading.
Max 100mm
Tank compartment
No obstacles in area
under the manhole
24 Road Handling Vopak
• Driver (+ extra help) must monitor this instructions are followed carefully, the
operation. grounding cable can be easily and safely
manipulated. n
Grounding
Grounding ensures that all exposed
conductive surfaces are at the same
electrical potential as the surface of the
earth. Connection of the grounding cable
is mandatory. The driver connects and
disconnects the grounding cable to/from
the metal connection point on the truck
and the operator checks whether the
connection has been made properly
(‘green light’).
Legislation
ADR maximum degree of filling Maximum weight
The maximum quantity of product to be Depending on the countries to be traveled
loaded is calculated per compartment, through, the maximum allowed weight
based on the ADR rules, and may differ may differ. The rule our terminals follow is
from the requested quantity. It is the that the lowest maximum allowed weight
responsibility of the carrier to present will apply to the loading operation.
suitable equipment that meets both During preparation of the work instruction
customer order and ADR requirements. If for loading, the traffic coordinator will
the equipment does not fulfill these check the total expected weight versus
requirements, the vehicle may be rejected the applicable maximum allowed weight.
by the terminal. If this maximum weight risks being
exceeded when loading the requested
quantity, the quantity to be loaded will be
adjusted. n
Vopak Road Handling 27
Third parties
Surveyor Customs
Depending on the customer’s instruc- Depending on the customs status of the
tions, the (un)loading process has to be product(s) delivered or to be dispatched,
supervised by a surveyor. The activities of it is possible that customs or excise
the surveyor may be performed before authorities must be notified of the
and/or after (un)loading (e.g., inspection, vehicle’s arrival or departure, before
sampling and analysis and so forth). If actual (un)loading takes place.
applicable, the driver will be informed by The authorities may have to formally
the traffic coordinator upon receipt of the witness and approve the (un)loading,
work instruction for (un)loading. possibly after a physical check of the
documents and/or the product itself. This
customs process might increase the truck
turnaround time significantly. n
28 Road Handling Vopak
Behavior
Vopak Road Handling 29
In general we expect that all third parties • Always follow instructions given by
(drivers, contractors and surveyors) will Vopak personnel.
respect the terminal regulations during • Leave the key in the ignition lock, while
their stay at the terminal, including the (un) loading the vehicle.
proper use and housekeeping of the • Always use proper fall protection when
sanitary installations for public use. We working at heights.
would like to ask all carriers to observe • Do not enter the terminal in an intoxi-
these regulations when entering our cated condition (drugs & alcohol).
terminals: • Respect the terminal traffic regulations
(e.g., speed limit).
• Wear proper PPE as prescribed. • Do not perform cold work or hot work
• Use terminal equipment only when without a permit.
authorized. • Do not enter a confined space without
• Do not use electrical apparatus in the the proper permit.
operational zone without a proper
permit (e.g., mobile phone, camera and If the above regulations are not followed,
so forth). Vopak Management will determine a
• Do not use electrical apparatus outside sanction based on the nature of the
the operational zone without a proper violation and the person’s history of
permit. violations. For minor violations, the first
• Do not smoke or create a flame. sanction is a warning. After a severe
• Do not stay near the vehicle during violation and/or recurring violations,
operational handling, unless instructed temporary blacklisting, from three weeks
otherwise. up to permanently, will be considered. n
30 Road Handling Vopak
Vopak terminal
information
Vopak Road Handling 31
Vopak Terminal
ACS
32 Road Handling Vopak
R2
A12
R2
A12
A1
Antwerpen
Address Contact
Scheldelaan 410 Customer service representatives
B 2040 Antwerpen T : +32 3 546 03 15/14/05
Harbour no. 499-503 F : +32 3 541 37 55
Belgium E : vta.custserv@vopak.com
Vopak Road Handling 33
Operations
• Most loading is top-loading by
automatic truck-loading gantry (North/
South), however, there is also some
bottom–loading, depending on the
product/tank combination.
• Unloading is bottom-unloading.
• Vopak Terminal ACS is divided into
North and South area; trucks
sometimes have to cross the public
road for loading/unloading operations.
Vopak Terminal
Eurotank
36 Road Handling Vopak
A12
R2
A1
A12
A11
Antwerpen
Address Contact
Industrieweg 16 Customer service representatives
B 2030 Antwerpen T : +32 3 545 73 15/38/39/40
Harbour no. 399 F : +32 3 542 49 14
Belgium E : vte.custserv@vopak.com
Vopak Road Handling 37
Operations
• Both top- and bottom-loading are
available, depending on the tank/
product combination.
• There is only limited automatic truck
loading; most vehicles need to pass the
weighbridge before and after (un)
loading.
• Truck handling stops every workday at
20h00; after that time, the loading
gantries are used for handling railcars. n
Vopak Road Handling 39
Vopak Terminal
Linkeroever
40 Road Handling Vopak
R2
A11
A11
Beveren Zwijndrecht
Antwerpen
Address Contact
Haandorpweg Customer service representatives
B 9130 Kallo T : +32 3 730 11 54/55/56
Harbour no. 1313 F : +32 3 730 11 99
Belgium E : vtl.custserv@vopak.com
Vopak Road Handling 41
system. Carriers should make sure all -G reen: access to the terminal had been
required documents (e.g. licenses, activated; the vehicle should enter
cleaning certificates) are available upon within the next ten minutes, or access
arrival and that the temperature of the will be deactivated.
tank does not exceed 40° C. - Orange: access to the terminal has not
yet been activated, but will be activated
Operations within the next twenty minutes, the
• All loading is top-loading on an driver should prepare to enter the
automatic truck-loading gantry. terminal.
• Unloading is bottom-unloading. - Red: access to the terminal has not yet
been activated, which means that the
Vopak Terminal Linkeroever is equipped maximum number of vehicles is already
with a terminal access control system. onsite for that bay. n
Upon check-in the driver will receive a
badge that will open the gate upon
entrance. Television screens have been
installed at the gate house and at the
traffic department to allow the driver to
check the terminal entry status. These
screens display the following information
(one line per vehicle):
• Loading bay number.
• Carrier name.
• Truck license plate.
• Gate check-in time.
The information is displayed in three
colors, with the following meanings:
Vopak Road Handling 43
Vopak Terminal
Botlek
44 Road Handling Vopak
Rozenburg
A15
Botlek Rotterdam
A15
Hoogvliet
Address Contact
Welplaatweg 115 Logistics
3197 KS Rotterdam-Botlek T: +31 104729682/3
Harbour no. 4110 Customer service representatives
Rotterdam T: +31 104729728
The Netherlands F: +31 104381409
E: service.nl@vopak.com
W: www.vopakbenelux.com
Vopak Road Handling 45
Vopak Terminal
Chemiehaven
48 Road Handling Vopak
Rozenburg
A15
Botlek Rotterdam
A15
Hoogvliet
Address Contact
Chemiestraat 10 Logistics
3197 KB Rotterdam-Botlek T: +31 (0)10-4724 965/964
Harbour no. 4202 Customer service representatives
Rotterdam T: +31 104729728
The Netherlands F: +31 104381409
E: service.nl@vopak.com
W: www.vopakbenelux.com
Vopak Road Handling 49
Vopak Terminal
TTR
52 Road Handling Vopak
Rozenburg
A15
Botlek Rotterdam
Hoogvliet
Address Contact
Torontostraat 19 Logistics
3197 KN Botlek Rotterdam T: +31 (0)181-270 830
Harbour no. 4530 Customer service representatives
Rotterdam T: +31 104729728
The Netherlands F: +31 104381409
E: service.nl@vopak.com
W: www.vopakbenelux.com
Vopak Road Handling 53
Planning and arrival handling Upon arrival, all drivers need to report at
Vopak Terminal TTR uses slot booking the gate house and complete the
appointments to reduce waiting times handling request form. They should make
and to assure fast and well-organized sure all required documents (e.g.,
handling. After receiving the customer’s identification, licenses, cleaning certifi-
Reference number and Product name, cates) are available upon arrival.
transport companies are requested to Customer parcels are only released to the
book a slot via the slot booking system. correct Product name and customer’s
At Vopak Terminal TTR, (un)loading slots Reference number. All tank trucks and
need to be booked at least 24 hours tank containers must be clean, dry and
before (un)loading. Vopak guarantees up odorless unless the customer has given
to two hours loading time for correctly written approval for the previous cargo.
booked slots. In addition, drivers should For clean containers a vacuum test
arrive at least thirty minutes before the certificate is required.
start of their booked slot. In case of
multiple orders per vehicle or a combina- Operations
tion of vehicles, the guaranteed slot time • All product loadings are top-loading on
will be extended proportionally. If drivers a weighbridge on a truck loading
show up without a booked slot, the gantry.
availability of open slots will determine • All discharge trucks must be weighed
(un)loading time. If there are no slots before and after discharge.
available, drivers will be asked to leave • The temperature of the tank may not
our premises. Our loading bay has a exceed 30° C. n
limited number of parking spaces. Drivers
arriving more than two hours before the
start of their slots will therefore be asked
to come back at a later time. Drivers who
show up late for their slots (i.e., less than
thirty minutes before the start of the slot)
will only be served if a new (un)loading
slot is available. If there are no slots
available, drivers will be asked to leave
our premises. Vopak does not guarantee
loading time for drivers who show up less
than thirty minutes before the start of
their booked slot.
Vopak Road Handling 55
Vopak Terminal
Vlaardingen
56 Road Handling Vopak
A20
A20
Schiedam
A4
Vlaardingen
➜ exit 16
A4
Address Contact
Kon. Wilhelminahaven ZOZ 1 Truck planning
3134 KH Vlaardingen T : +31 10 4608 800
Harbour no. 625 F : +31 10 4608 616
The Netherlands Customer service representatives
T : +31 10 4608 610 / 611 / 612 / 614 / 732 / 782
F : +31 10 4608 616
E : am.vlaardingen@vopak.com
Vopak Road Handling 57
Royal Vopak
Westerlaan 10
3016 CK Rotterdam
P.O. Box 863
3000 AW Rotterdam
The Netherlands
Telephone: +31 (0)10 4002911
Fax: +31 (0)10 4139829
www.vopak.com