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Traversing the Threshold: A Phenomenological Inquiry

on Student Professionalism in Pharmacy Education


*Marie Cicelie C. Ng1,2 and Allan B. de Guzman1,3,4
1
The Graduate School, 2Faculty of Pharmacy, 3College of Education, 4Research Center for Social Sciences and Education,
University of Santo Tomas, España, Manila, Philippines 1015

ARTICLE INFORMATION Abstract

Article History: Development of student professionalism in


Received: 5 September 2017 both academic and experiential learning
Received in revised form: 17 November 2017 programs has been one of the focal points
Accepted: 11 December 2017 in pharmacy education. Evidently, its
quantitative assessment has received
Keywords: considerable attention in pharmacy literature
liminal state, pharmacy education, while few articles dealt on describing it as
phenomenology, professionalism an experienced phenomenon. The purpose
of this phenomenological inquiry is to
*Corresponding author: Marie Cicelie C. Ng capture undergraduate pharmacy students’
(*cicelie_cruz@yahoo.com) lived experiences of professionalism while
in the liminal state. Participants’ accounts
of learning experiences from academic and
practice environments were obtained during
individual face-to-face interviews which
focused on essence questions on professional
knowledge, skills, and attitudes. Data were
subjected to phenomenological reduction
using the Colaizzi’s method and the themes
of understanding, embracing, and embodying
expectations emerged. Significant findings of
this study can assist curriculum experts and
clinical preceptors in designing professional
courses and experiential learning tasks,
respectively, with emphasis on scaffolding
student professionalism.

Introduction 2009) and incorporate professionalism


in actual practice (American Society of
Professionalism is one of the Health-System Pharmacists, 2008). The
educational outcomes or competencies in the professional traits that should be developed
pharmacy curriculum (Accreditation Council among and practiced by pharmacy students
for Pharmacy Education, 2015; Medina et al., include altruism, honesty and integrity,
2013; Jungnickel, Kelley, Hammer, Haines, & respect for others, professional presence,
Marlowe, 2009). Pharmacy students must professional stewardship, and dedication
be able to acquire professional knowledge, and commitment to excellence (American
skills, and attitudes to promote the College of Clinical Pharmacy, 2009). Notably,
standards of the profession (Roth & Zlatic, the students must be able to recognize the

18 ASIA Pacific Higher Education Research Journal              Volume 4     Issue No. 2
fiducial relationship between pharmacists 2016; Barton 2007), and occupational
and patients as the center of professionalism therapy (Tanner, 2011), but still considered to
(Roth & Zlatic, 2009). be under-researched in the field of pharmacy.

Significantly, efforts geared toward the This qualitative study is a part of the
development of student professionalism are research work undertaken by the authors in
evident in pharmacy education literature. understanding pharmacy students’ accounts
For instance, findings revealed the positive of experiences of being in the liminal state,
effects of team-based learning methods on particularly in the undergraduate level
the professionalism scores of pharmacy in the Philippine setting. The previous
students (Elmore, Skelley, & Woolley, 2014) output highlighted pharmacy students’
and simulated learning modules on their college adjustment particularly on how
professionalism skills (Fejzic & Barker, they developed progress in their academic
2015). Likewise, a structured format in an performance, expanded their social
elective course (Horton, Morin, Pervanas, connections, supported their emotions, and
Mukherjee, & Belliveau, 2014) and a became attached to the university using a
specific course learning activity with ethical grounded theory approach (Ng & de Guzman,
scenarios (Smith & Dinkins, 2015) were 2017). While this current paper puts
found influential on students’ perceptions emphasis on the lifeworld experiences of
of the professional tenets and on applying professionalism from lecture and laboratory
the professional standards in pharmacy professional courses to practicum among
practice, respectively. Moreover, existing pharmacy students, significant findings of this
studies explored how pharmacy students present study can assist curriculum experts
viewed professionalism. Relevant findings in designing professional courses as well as
revealed that they gained an understanding clinical preceptors in preparing experiential
of professionalism and adherence to the learning tasks with particular emphasis
code of conduct (Hanna, Gillen, & Hall, 2017), on scaffolding student professionalism.
recognized knowledge, responsibility, and Further, this can be helpful in improving
possession of good character as attributes specific aspects of the pharmacy program,
of professionalism (Rutter & Khalid, 2010), in addition to the professional courses and
reflected that they acquired most or some practicum, which can also influence student
of the expected pharmacist skills (Langley development of professionalism.
& Aheer, 2010), and identified role models,
practice experiences, and practical classes
as factors contributing to the enhancement Purpose of the Research
of professionalism (Schafheutle, Hassell,
Ashcroft, Hall, & Harrison, 2012). This study aimed to describe
undergraduate pharmacy students’
Quantitative investigations on lebenswelt of professionalism from academic
professionalism as demonstrated or viewed and practice settings while in the liminal
by pharmacy students existed in pharmacy state of their educational journey.
literature while only a few articles dealt on
describing it as an experienced phenomenon.
This phenomenological inquiry focused on Methodology
professionalism as experienced by pharmacy
students while in the transition or liminal A descriptive phenomenology design,
state. The concept of liminality, from the which depicts individuals’ lived experiences,
Latin limen which means threshold, has been lifeworld, or lebenswelt (Bevan, 2014)
discussed in health professions education, of a phenomenon (Creswell, 2007), was
such as medicine (Neve, Lloyd, & Collett, utilized to surface the meaning of student
2017), nursing (Lyneham & Levett-Jones, professionalism in pharmacy education.

Volume 4      Issue No. 2              ASIA Pacific Higher Education Research Journal 19
The study population consisted of to the phenomenon were extracted. The
20 purposively selected undergraduate meanings or categories for each statement
pharmacy students from two higher were formulated. These formulated meanings
education institutions affiliated with were clustered into sub-themes and themes.
Philippine Association of Colleges of Then, the findings were integrated into an
Pharmacy. The participants, with a mean exhaustive description of the phenomenon.
age of 21 years and mostly female (n=12), Further, to ensure the trustworthiness of the
represented students who were officially data, peer debriefing and informant feedback
enrolled in their final year level in the second were employed.
term of academic year 2014-2015 and
have completed the pharmacy practicum
requirement. Results and Discussion

The study protocol was reviewed and From the qualitative analyses of the
approved by the university ethics review participants’ responses, The Pharmacy
committee and the program heads. The Students’ Cone of Professionalism (Figure 1)
schedule of the interviews was arranged emerged. This characterizes three themes
based on the availability of the participants of student professionalism– understanding,
and the interview proper was conducted embracing, and embodying expectations–
in the assigned rooms in the institutions. signifying the essence of professionalism
Voluntary participation was made certain based on undergraduate pharmacy students’
by primarily explaining the details of the learning experiences. The model illustrates
research and they were informed that their student professionalism as a conic section
decision would not affect their grades or – the intersection of the cone (represented
any class-related evaluation. Also, they were by professional knowledge, skills, and
reminded that they were free not to answer attitudes) and plane (represented by
questions they felt uncomfortable with, to academic and practice environments). To
ask for the audio-recorder to be turned off, or facilitate professionalism, the professional
even refuse to participate in data collection at attributes required of a would-be pharmacist
any point. The respondents were also given are being developed in the academic and
opportunity to raise questions regarding practice settings which include shaping and
the study and their consent to participate meaning-making mechanisms, respectively.
was then obtained. Subsequently, individual In addition, the arrows signify progression
face-to-face interviews were conducted. from understanding, then embracing, and
An interview protocol was prepared and finally to embodying expectations.
served as a guide during the interview. This
consisted of essence questions focusing
on the participants’ learning experiences
from academic-related topics to practice
environments, particularly on professional
knowledge, skills, and attitudes.

The collected data were transcribed


immediately after each scheduled session
and randomly checked to ensure the quality
of transcription. Data were subjected to
phenomenological reduction using the
Colaizzi’s method (Wojnar & Swanson,
2007; Catacutan & de Guzman, 2016). The
participants’ responses were read a number Figure 1. The Pharmacy Students’ Cone of
of times and the significant statements related Professionalism.

20 ASIA Pacific Higher Education Research Journal              Volume 4     Issue No. 2
Understanding Expectations Moreover, they followed instructions
and complied with the course requirements.
This first theme underscored Yet a few of them were a bit overwhelmed
that student professionalism entailed and performed the activities given by
understanding what is expected of a their professors just to comply. One
would-be pharmacist by demonstrating student shared: ‘I accomplished the course
receptiveness to listen to discussions and requirements one day at a time and prepared
follow instructions as well as to observe them to meet the deadline. But sometimes I
peers, professionals, and clients. The felt ashamed because some of my classmates
participants recollected their experiences could finish it way ahead of the submission
from their professional pharmacy courses, date’ [P18]. Also, they recalled the varied
in both lecture and laboratory classes. behaviors of their classmates and group
During the first few meetings of each mates in course activities as well as their
course, which were shown to be consistent encounters with their professors who
from introductory to final year courses, possess different personalities and employ
orientations through the discussion of the various teaching strategies. One mentioned:
syllabi were conducted by their lecturers and ‘I consider my professors as role models’ [P11].
laboratory instructors. They encountered While in the practice settings, the students
new concepts and skills in pharmaceutics, at first were quiet especially when they
pharmaceutical chemistry, pharmacology, were with professionals and could not avoid
and quality control, to name a few. While feeling nervous when they were interacting
most of them encountered difficulties with them. Some of them particularly
with new pharmacy-related terms, some expressed how they observed pharmacists
still expressed their interest in the topics interact with patients because at first they
discussed. One of the students said: ‘There did not know how to express themselves
were terms which were newly introduced to us or convey their knowledge to them. Also,
and I accepted them as additional knowledge’ some were inhibited to mingle with other
[P5]. Also, they had different course learning student interns since they do not know each
activities, such as formal lecture, case other. But they expressed that they followed
analyses, research, and role-playing, and practicum instructions, observed strict rules
were assessed with more weight on the and policies, demonstrated punctuality, and
knowledge and skills they demonstrated dressed appropriately.
than their attitudes or behavior. During
these activities, they listened quietly but Generally, the participants in this
participated in class discussion when needed. study responded when introduced to
Likewise, they encountered individual new professional pharmacy concepts
and group laboratory experiments, such and practices in the classroom and actual
as drug compounding, manufacturing, work settings which included policies
pharmacology, and quality control tests, and instructions and they are likewise in
allowing them to observe the required the company of students, academics, and
skills while their instructors discussed and practitioners. Relevant papers indicate
demonstrated the procedures. Meanwhile, that students in the transition state can
as they were starting with their internships represent individuals who are learning the
in the community, hospital, and industrial new practice (Barton, 2007), may perceive
pharmacy settings, they were initially professional concepts as something which
oriented on institutional policies, pharmacy are difficult to grasp or can be life-changing
activities, and student assessments, (Neve et al., 2017), may have struggles in
observed diverse roles of pharmacists in building connections with a client, and
each setting, and met other professionals may have theoretical knowledge of clinical
and clients. practice but fail to see its relevance in
the actual work setting (Tanner, 2011).

Volume 4      Issue No. 2              ASIA Pacific Higher Education Research Journal 21
Notably, in the pharmacy curricula, there are faculty members and preceptors to positively
certain areas which are regarded as more influence students’ professional socialization
conceptually difficult compared to others early on and throughout their education.
and the relevance and application to the
profession are oftentimes misunderstood Embracing Expectations
(Husband, Todd, & Fulton, 2014). Hence, it
is essential that students should be assisted Remarkably, it was also evident in
while encountering concepts and skills the participants’ learning experiences that
and synthesizing these in a progressive student professionalism involved embracing
manner (Jungnickel et al., 2009) as well as professional expectations and this was
include hands-on experiences in addition manifested by their eagerness to engage
to didactic instruction. Traditional lectures in active learning and to interact with
limit students’ opportunities to develop other people in the classroom and practice
significant skills, most importantly, settings. The participants progressively
professionalism (Jungnickel et al., 2009), applied the knowledge that they acquired
while active learning strategies engage in different course activities, integrated it in
students in the learning process (Gleason other courses, gained new knowledge from
et al., 2011). Besides, students should be their experiences, and applied what they
given opportunities to observe pharmacists learned in actual situations. For instance,
in practice settings (Jungnickel, et al., 2009). in their courses, some of these activities
Preceptors’ or practitioners’ behaviors in include role-playing in which they played the
practice settings also play a vital role in role of pharmacists conducting medication
the students’ preparation as pharmacists counseling, checked actual patient cases in the
aside from the active role of educators as hospital and discuss edits analyses in class,
students’ models or mentors. The American and worked on an undergraduate research.
Society of Health-System Pharmacists While experiencing varied curricular
(2008) encourages pharmacists to become activities, the participants articulated how
mentors to students in order to foster they consulted their professors or asked their
professionalism. Role modeling is one of the classmates if certain lessons were difficult to
essential means to teach professionalism understand and exerted effort in preparing
and deemed influential for students to for oral presentations and laboratory
understand it better (Roth & Zlatic, 2009). experiments. One student explained: ‘Prior
to the experiment, all the needed materials
Thus, the findings of this theme should be prepared because I personally
suggest that the design of the pharmacy wanted to work in an efficient manner’ [P16].
curricula should introduce students They eagerly considered other factors when
to or orient them on the necessary analyzing patient cases, identified the root
professional concepts and skills at the cause of the problem, and determined the
onset of their education to assist them in rationale of a specific reaction. Some of
their understanding of the profession. them shared that they were enthusiastic in
There should be several opportunities for performing course activities. Meanwhile,
active learning in lecture or laboratory they also applied their knowledge during
courses and in experiential programs to internship and experienced medication
allow students to engage in the process counseling, monitored patients’ medications,
of learning the professional skills. Also, and responded to queries from other
the curricula should facilitate students’ full departments, to name a few. They learned
understanding of concepts and practices, how to understand issues and problems
particularly those they find troublesome, in the actual practice, tried their best to
through implementation of appropriate answer queries from professionals, and
teaching-learning strategies. Lastly, proper expressed their willingness and initiative to
attitudes and behavior should be exhibited by perform tasks.

22 ASIA Pacific Higher Education Research Journal              Volume 4     Issue No. 2
Further, they interacted with others should be integrated in the curriculum
in their learning environment. When asked through practical classes, in addition to
about their professors, they shared that direct teaching and practice experiences
they were professional and competent and (Schafheutle et al., 2012). These simulated
they could approach them if they had some learning activities can contribute to the
concerns. They were one in saying that their students’ ability to act professionally when
professors’ actions had an influence on them. they face challenging situations in practice
Likewise, they did not only develop teamwork (Fejzic & Barker, 2015). Likewise, it is crucial
when working with their classmates on a to note that pharmacy students should
group activity, but also developed a strong also demonstrate professional attributes
bond with them. As verbalized by one when dealing with patients, practitioners,
student: ‘We could relate with the same stress teaching staff, and other students (Hall &
that we felt, we helped each other, and I think Ashcroft, 2011). Relevant articles revealed
that strengthened the bond that we had’ [P3]. how students, while in the transition state,
She further added: ‘Aside from teamwork, we established close informal relationships with
had good communication in the group.’ They other student members during experiential
also acknowledged that they had different placements enabling them to practice
opinions about certain topics and positively new skills in their learning environment
resolved personal conflicts or issues. During (Barton, 2007). Moreover, the students’
their internships, they worked harmoniously daily interactions with faculty and pharmacy
with other student interns when performing practitioners can contribute to their
specific tasks which were assigned to them. professional development and these role
Additionally, they showed respect when given models should demonstrate professionalism
the opportunity to interact with preceptors, at all times (Roth & Zlatic, 2009).
doctors, and other health care professionals. Practitioners should also facilitate students’
Some of them also had the chance to counsel learning during experiential education
different types of patients and politely talked particularly their transition from student
to them. One of them recalled: ‘I had this to professional (Tanner, 2011). Further,
patient who really insisted what she already students also have opportunities to interact
knew about her condition and medication. So, with real patients allowing them to learn and
I acknowledged the correct thing that she said practice professionalism skills (Schafheutle
and added more relevant information’ [P20]. et al., 2012). Dealing with patients in a
sensitive manner and communicating with
Notably, this theme described how the the teaching staff and pharmacists (Hall &
participants engaged themselves to learn as Ashcroft, 2011), particularly when working
well as interacted with peers, professionals, in a collaborative environment (American
and clients while in the transition state. It is College of Clinical Pharmacy, 2009), are also
imperative that students should be able to considered professionalism attributes.
integrate and apply the knowledge gained
from foundational courses to various patient- These significant findings imply
centered cases (Accreditation Council for that the curricula and practicum should
Pharmacy Education, 2015). Prevailing prepare students not only in understanding
pharmacy literature presented how students professional concepts and skills but also in
applied the knowledge gained from didactic applying, integrating, or analyzing those
lectures to medication counseling using tasks in course or experiential training.
standardized patients (Gillette, Rudolph, In addition to simulated or case-based
Rockich-Winston, Stanton, & Anderson, activities, diverse strategies should be
2017), pharmacotherapy cases (Cheng, utilized to enhance students’ knowledge
2012), and introductory pharmacy practice and skills as they encounter different actual
experiences (Krueger, 2013), among patient cases or perform clinical activities.
others. Learning professionalism skills Efficient means to scaffold students’ grasp

Volume 4      Issue No. 2              ASIA Pacific Higher Education Research Journal 23
of lessons and enthusiasm in performing in saying that they should demonstrate
course tasks should be provided to enhance professional traits when working with
their engagement in the learning process. fellow pharmacists and other health care
Finally, interaction of students with other professionals. Even though they noticed
people in the classroom and practice that there still seems to be a gap between
environments should be supported to pharmacists and other health care staff,
strengthen student professionalism. particularly physicians, they likewise shared
how they should be respected and that they
Embodying Expectations should help each other to ensure patient
care. One of them said: ‘You would not survive
Finally, student professionalism also alone as a professional. You are needed in the
encompassed embodying professional health care team. You should know your roles.
expectations as the participants conveyed You should learn teamwork to have continuous
their desire to commit to self-improvement patient care’ [P19]. This was supported by
as well as to work with interprofessional another student when she said: ‘You should
teams to serve others. While few of the cooperate with physicians and nurses to yield
participants considered themselves ready better results for patients’ [P10].
for practice once they graduate from the
university, most of them believed that Significantly, the study participants
they were not yet fully equipped with the articulated how they wanted to improve
attributes required of a pharmacist. Some themselves and be involved in an
shared that they had professional knowledge interprofessional team to serve patients.
but were not sure if that would be enough Pertinent research findings revealed that in
in actual practice and still wanted to unlock their final year, pharmacy students viewed
other skills such as communication or the need to acquire the knowledge required
critical thinking skills. Meanwhile, most of the profession (Rutter & Khalid, 2010),
of them expressed how they yearned to perceived themselves to have obtained most
possess the necessary professional attitudes or at least some of the professional skills, and
and behaviors to improve on what they recognized that there are professionalism
already have. One student mentioned: traits that could only be acquired during
‘There’s still room for improvement. I could experiential trainings (Langley & Aheer,
never be perfect but I could always improve. 2010). Students acquiring professional
I look forward to more things that I could knowledge, skills, attitudes, and behavior
learn in practice’ [P9]. Further, he said: ‘We is a crucial aspect of learning in order to
should be open to criticisms, accept them, and deliver quality patient care (American
improve ourselves’. Likewise, they desired College of Clinical Pharmacy, 2009). Students
to learn more and believed that this could should demonstrate commitment to the
be obtained not only inside the university development of professionalism (Roth &
but also through exposure in various work Zlatic, 2009), be accountable for their own
settings. As stated by one student: ‘I’m not learning and self-improvement, and seek to
sure if I’m emotionally or mentally ready for become lifelong learners (American College
professional life. But I know that I could also of Clinical Pharmacy, 2009). A relevant article
learn through experience’ [P15]. Another revealed how students viewed practitioners’
added: ‘I think that the professional attributes commitment to their own learning as
that you had would only be complete once you a core professional value (Lyneham &
are already in the field’ [P11]. Levett-Jones, 2016). Commitment to self-
improvement is considered a professional
Moreover, they expressed their desire trait (American Society of Health-System
to build future collaborative relationships Pharmacists, 2008) and pharmacists should
with other professionals particularly those continuously keep themselves abreast with
in the health care setting. They were one professional advancements (Roth & Zlatic,

24 ASIA Pacific Higher Education Research Journal              Volume 4     Issue No. 2
2009). Moreover, pharmacists should work Conclusion
collaboratively in interprofessional health
care teams in order to meet patient care Overall, this qualitative study
needs (Accreditation Council for Pharmacy emphasized the essence of student
Education, 2015; Medina et al, 2013). Students professionalism based on the accounts
should be prepared for interprofessional of pharmacy students regarding their
team practice to proficiently take part as a academic and practicum experiences while
member of the health care team involved in traversing the threshold in their educational
direct patient care and therapeutic decision- journey. The findings of this study presented
making (Accreditation Council for Pharmacy the themes of student professionalism –
Education, 2015). For instance, pharmacy understanding, embracing, and embodying
students could provide evidence-based expectations. This paper underscored
pharmacotherapy recommendations with the participants’ collective experiences
a group of resident physicians (Lundquist concerning their receptiveness to listen to
& Moye, 2009) or develop care plans with discussions, follow instructions, and observe
nursing students (de Voest, Rackugas, others in the academic and practice settings;
Bambini, & Beel-Bates, 2013), to name a their eagerness to engage in active learning
few. Finally, it should also be taken into and interact with other people; and their
consideration that students should be desire to commit to self-improvement as
able to recognize that a patient’s well- well as work with interprofessional teams
being should be the focal point in health in order to serve others. Moreover, the study
care practice (American College of Clinical findings can contribute to the enhancement
Pharmacy, 2009) and to understand that a of the curricula, experiential placements, and
relationship between a patient and a health other aspects of the program with emphasis
care practitioner that is based on trust is the on developing students’ professionalism
core of professionalism (Roth & Zlatic, 2009). early on and throughout their education.
Specific relevant implications take account of
Hence, these put forward that the the need to facilitate students’ engagement
curricula and experiential programs should in the learning process, their commitment
be able to provide learning opportunities to lifelong learning, and recognition of one’s
for students to become committed to roles and contributions in the health care
self-improvement and lifelong learning. team. Further, proper measures should be
Interprofessional collaboration, student provided in order to highlight the significance
interactions with professionals, particularly of role modeling as an influential factor in
those from other health care professions, strengthening student professionalism.
should be emphasized so that students will █ █ █
have a valid understanding of their roles in
interprofessional practice as well as other
practitioners’ contributions in the health Acknowledgments
care team. Also, it should be highlighted in
the curriculum that pharmacists and the The corresponding author would like
actions or decisions of other health care to express her gratitude and appreciation
professionals should put the best interest of to the Fund for Assistance to Private
patients above their own. Practitioners who Education–Private Education Assistance
are involved in patient care should serve as a Committee and University of Santo Tomas.
good example to students by demonstrating
commitment to continuing education and
their profession, working effectively with
other health care team members, and
observing one’s fiduciary duty to patients.

Volume 4      Issue No. 2              ASIA Pacific Higher Education Research Journal 25
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