Course Outline

table of contents

1. course description
2. Learning Objectives
3. course materials
4. course overview
5. Course Evaluation
6. acknowledgements

Course Description

This course is designed to provide a basic understanding of quality assurance from a manager’s
perspective. Key topics include theories of quality management, quality system standards and
implementation plans for quality systems. Concepts and their application are discussed in a number of
sectors, including the service and manufacturing sectors.

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Learning Objectives

After successfully completing this course, you will be able to:

 Identify various theories and fundamental concepts of quality management and their evolution;
 Identify various quality system standards and award programs as well as their applications and
benefits;
 Identify the key elements of a quality system applicable to a variety of business/organizational
settings;
 Articulate ways in which quality systems, principles and practices can be applied to a chosen
organization/workplace;
 Evaluate the cost of poor quality for a case study organization;
 Apply the concepts and principles of quality to practical situations in a chosen
organization/workplace;
 Prepare basic plans for implementation of a quality system within a chosen setting/workplace.

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Course Materials
Required Textbook
Evans, J.R., & Lindsay, W.M. (2017). Managing for quality and performance excellence (10th ed.). Mason,
OH: Cengage Learning.

Required Hardware and Software

For more information on the university’s learning management system, UM Learn, as well as hardware and
software requirements to access UM Learn, please refer to the Student Quick Start Guide.

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Course Overview

Topics

Unit Lesson

Welcome and Introductions

Unit 1
Importance of Quality

Unit 2 History and Foundation of Quality

Quality in Different Sectors

Unit 3
Quality Standards

Unit 4 Principles and Practices of Quality Management

Unit 5 Elements of a QMS

Unit 6 Process Focus and Control

Unit 7 Nonconformances and Improvements

Unit 8 Building a Customer-Focused Organization

Unit 9 Building an Effective Workforce

Unit 10 Auditing

Unit 11 Cost and Rewards of Quality

 Unit 12 Future of Quality

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Course Evaluation

Distribution of Marks

Assessments Percentage

Discussion Forum Participation 30%

Quizzes 30%

Project 40%

For more detailed information on assessments, please refer to the Assessment Overview.

Grading Scale
Letter grade Percentage range Description Grade Point
A+ 90 – 100 Exceptional 4.5
A 80 – 89 Excellent 4.0
B+ 77 – 79 Very good 3.5
B 70 – 76 Good 3.0
C+ 67 – 69 Satisfactory 2.5
C 60 – 66 Adequate 2.0
D 50 – 59 Marginal 1.0
F Under 50 Failure 0.0

Grading Description
Students must achieve a minimum letter grade of C (60-66) in this course in order to progress within the
program and obtain a certificate. A student may choose to repeat the course during the next program intake.

Certification/Designation
Please note that there may be additional grade requirements to obtain professional certification and/or
designation. Please check with the applicable professional organization for further information.
General Academic Regulations:
ACADEMIC INTEGRITY
Plagiarism or any other form of cheating in examinations, term tests or academic work, including
examination impersonation, is subject to serious academic penalty (e.g. suspension or expulsion from the
faculty or university). For complete information on the University of Manitoba's policies on academic
integrity, please refer to the Student Quick Start Guide and:
www.umanitoba.ca/student/resource/student_advocacy/cheating_plagiarism_fraud.html.

Unless otherwise noted, assessments should use the APA referencing style as outlined in the text:

American Psychological Association. (2009). Publication manual of the American Psychological

Association (6th ed.). Washington, DC: Author.

ATTENDANCE AND PARTICIPATION

Active and ongoing participation is integral to success in this course. It is the responsibility of the student in
an online course to log into the UM Learn course site regularly, read all assigned materials and complete
learning tasks as assigned.

PROPRIETARY INFORMATION
To ensure confidentiality and anonymity, students are asked to use pseudonyms to disguise actual
workplaces, including colleagues and employers, that may be discussed as real-life examples for project-
based activities. All information gathered will be treated in a confidential manner.

RECORDING CLASS LECTURES

No audio or video recording of lectures or presentations is allowed in any format, openly or surreptitiously,
in whole or in any part, without the permission of the instructor. Course materials (both paper and digital)
are for the student’s private study and research.

LATE SUBMISSIONS POLICY

It is at the instructor’s discretion to determine specific timelines for assessment submissions. Please refer to
the Schedule for any additional information.

FINAL GRADES
The instructor will make every effort to return grades in a prompt manner. The instructor has the discretion
to deduct marks if the student fails to meet the requirements as specified by the assignment details, grading
rubrics, course outline, schedule and/or any other specifications relevant to the completion of the course.

For final grades, please go to Aurora Student. Final grades are normally posted within two weeks of course
completion.

VOLUNTARY WITHDRAWAL / REFUNDS

Any student contemplating withdrawing from a course is encouraged first to contact the program
coordinator for advice and suggestions on how to continue with the course and/or program. A
refund/withdrawal schedule can be found at: http://extended.cc.umanitoba.ca/student-services/voluntary-
withdrawal-vw-refund-dates/.

STUDENT ACCESSIBILITY SERVICES

Student Accessibility Services (SAS) provides support and advocacy for students with disabilities. To
contact Student Accessibility Services, please go to: umanitoba.ca/student/saa/accessibility. To discuss the
accommodations recommended by Student Accessibility Services, please contact the program coordinator.

RESPECTFUL WORK AND LEARNING ENVIRONMENT

The University of Manitoba supports a climate of respect in the workplace and in the learning environment,
where individuals or groups of individuals are free from harassment and discrimination. For the University
of Manitoba’s Respectful Work and Learning Policy, including information on human rights and sexual
harassment, please go to: http://umanitoba.ca/human_rights/respectful_work.html.

For a complete list of Extended Education policies, please refer to: http://extended.cc.umanitoba.ca/student-
services/policies-forms/.

Please retain the Instructor Welcome Letter, Course Outline, Schedule and Assessment Overview for
future credit requests.

Acknowledgements

Content Provider: Rhonda Mogk

Rhonda Mogk works as the Quality Officer of the ISO 17025-based quality system
for diagnostic testing at the National Microbiology Laboratory in Winnipeg,
Manitoba. She holdsa MSc in Human Genetics.

Instructional Designer: Iwona Gniadek

Design and Production, Extended
Education
The University of Manitoba

Media Specialist: Tara Smilinski

Design and Production, Extended
 Education
The University of Manitoba

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