UNIVERSITY OF PESAHWAR ‘SCHEME OF STUDIES (MBA 3.5 YEARS) Management (MBA 35 YEARS) ‘SubjectiCourse Name:, Crisis Management, Course Code: MGT-551" ‘Total Credit Hours: a0 ‘Term: S. CCisis management, prevention and contict management have been deemed as a burning topic now-a-days, both for states as well ns regional and international organizations. There are however no single perception what this constitutes and how this should be implemented into a conflicverisis scenario. Traditionally there has been a skeptical view of prevention and management and the resolution of conflicts was believed to rely on the power of the states involved. Relatively this perception has changed and today conflict prevention has become a concept that has been adopted ky states as well as intsrnational organizations, such as the UN. This class will closely examine the different concepts of handling conflicts both over time and in different thematic approaches, The aim is to give the students a toolbox to critically examine different conflicts/erises and the possible application of the different approscties to handling ‘crises. ‘The course aims at increasing the students lunderstanding about the different concepts of crisis management, conflict management, conflict resolution and prevention. WEEK CONTENTS 1 _| l#toduction—Definition of Crisis, Taking Stock of Potential Perils, Potential Sources of Cissy Introduetory Case of Columbia-NASA, Team Building Exercise 2. _| Sources of potential erisis--Food Processors and Packers, Chemical and Petroleum Companies, Financial services companies, Accidents and Natural eveats, i 3 | Health and Environmental Disasters-Product Tampering, Catastrophic acckleuts, Technological Breakdowns, Peonomic and market forees, Rogue employee ‘4 __ | Hentitying Potential Crisis, Using a systematic approach, The 10 Worst Things That Could Happen List, Adopting mind of an assassin, '5,6 _ | Prioritizing potential sources of Crises, Crisis avoidance via insurance, What i a disaster, disaster * _| types (man-made/Divine, natural), Phases of Disaster management, Pre and post disaser efforts 7 | Strategie approach for disaster and emergency assistance (Patrick Safran, 2003), Lifecycle oF Disaster response, Humanitarian Relief and SC, Relief and Development activities 3 __| Seminar of Humanitarian erisis Management- A case of Pakistan 2010 Floods, Haiti and Pakistan earthouake , an ounce of Prevention, Preparing a systematic program ‘Heed the signals of impeding crises, Look before you leap, insurance - ‘This section elaborates contingency plunning, or Preparing today for tomorrow's problens oF o,tr_ | setbacks. Contingency planning Step 1: Organize a planning team, Step 2: Assess the scope of the problem, Step 3: Develop a plan, est the plan StepS: Keep the plan up o date. ical Case from Pakistan Intemational Airlines Sinks resulted planning 2010, ‘Crisis Revognition--Whore there is smoke, there Ts fre 14,15 | Different warning signals, Why warnings are often unheeded, Technological discontinuity, public sesistance to innovation. The millennivin Bug, Containment-Preventing a bad simarion jrom becoming worse, Rule Tz Act quickly and 15,16 | decisively, Rute 2: Put people fist, Rule 3: Communicate liberally, Rsle 4: Be on the seene. When in doubt, et ng. values and instincts guide you, 17 _| Seminar on Civil Military cooperation in emergencies: A ease of Kabul-AUSAF and Bosuia| 18 _| Recapitutation cae Tack of contingensy i A “Assessieut (Assignmeni, Presentation, Class Attendance, Quizzes, Mid Tern xan) = 25 ESAs ce sl a Total ev . =e, > Coc eae WOLGE Oy lean a ae > Kreitner, R, 2004). Management (9th ed). Boston, MA: