Académique Documents
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2017
DELHI JAL BOARD
GRIEVANCE REDRESSAL MECHANISM
For registering a grievance related to wrong reading, billing, and arrears, one can call our 24X7 Customer
Care Center number1916 (Toll Free). Always quote your KNO & Mobile no. while registering a complaint.
Consumer can also register grievance directly through Revenue Management System portal on
www.djb.gov.in
A grievance may be lodged with Zonal Revenue Officer (ZRO) concerned. In case it is not resolved within
10 days it may be taken up concerned Dy. Dir./ Jt. Director, Still if a consumer not satisfied he may contact
at DJB Headquarters by referring earlier communications.
ZRO office , Near Burari, Sant Nagar, Rana Partap Bagh, Malka
ZRO (NZ)-II
Sh. P.K. Kamlasanan Water Emergency, Gunj, Jawahar Nagar, Amrit Vihar.
Burari
Mob.9650300499 Opp. TPT Authority,
Burari, New Delhi
Jt. Dir. (Rev.) Sh. Paras Ram 1st floor, Jal Sadan, Delhi jal Board Office, Lajpat Nagar,
South / S-West Mob. 9650291116 New Delhi. Ph. 29819668
Jt. Dir.(Rev.) Sh. Sanjay Gupta Delhi Jal Board, ZRO office, C-2/B Park, Janak Puri,
West/S-West Mob.9650290707 New Delhi. Ph. 25612880
ZRO office , Rajouri Garden, Raja Garden, Tagore Garden,
ZRO (West)-I Sh. Dev Raj Meena
C-2/B, Park, Janak Raghubir Nagar, Khayala JJ, Chaukhandi &
Rajori Garden Mob. 9650285959
Puri, New Delhi SDMC Area.
18.04.2017
Jt. Dir. (R) West/ Sh. V.P. Tanwar DJB office Complex, Club Road, Punjabi Bagh, New Delhi.
N-West Mob. 9650290831 Ph. 25225639
ZRO office , Punjabi Bagh, Sudarshan Park, Vishal Enclave,
ZRO (West)-II Smt. Saroj Vimal Club Road, Punjabi Moti Nagar, Kirti Nagar, Ramesh Nagar,
Punjabi Bagh Mob.9650173332 Bagh, New Delhi Mansarover Garden & SDMC Area.
Ph. 25225639
ZRO office , Alipur, PuthKhurd, Narela, Bawana areas.
Sh. Shayam Karan
ZRO (N/West)-II Safiyabad Road, OHT,
Shukla
Narela Narela, New Delhi
Mob.9136607727
Ph. 27281673
ZRO office , Paschim Vihar, Sunder Vihar, Mianwali Nagar,
ZRO (West)-III Sh. Bijender Singh Outer Ring Road, Guru Harkishan Nagar, Uttam Nagar, Hastsal,
Pashchim Vihar Mob. 8800233484 Pashchim Vihar, New Kiran Garden, Mohan Garden Mundka, Nangloi,
Delhi. Ph. 25252797 Binda Pur, Vikash Puri, & NDMC Area
Mohan Garden, Bhagwati Garden, Rama Park,
NWS-I Sh. J. Parveen Kumar
Vipin Garden Extension, AvtarVihar, Sidhatri
Mohan Garden Mob.8800595226
Enclave, Hastal LIG, Vikas Nagar, Om vihar,
ZRO office , Q-Block, Mohan Garden, Near Jain Road,
NawadaMazra, Shiva Enclave, Sai Enclave,
New Delhi-59, Customer Care No. 1800 3000 0136
Raksha Enclave.
Sh. Bharat Bhushan Dharampura, Arjun Park, Ghasipura Extn.,
NWS-II Mob. 9599815333 Roshan Vihar,Nangli Vihar, Ranaji Enclave,
Najafgarh ZRO office , Plot no. 5, Ranaji Enclave, Near SBI Bank, Shyam Enclave, Durga Park, Gopal Nagar, Prem
Main Najafgarh Road, New Delhi-43 Nagar, Krishna Enclave, Saraswati Enclave,
Customer Care No. 1800 3000 0136 Kair, Mitraon, Paprawat, Surakhpur.
Sh. Abhishek Saini Loknayak Puram DDA Flat, Baprola, Ranhola
Mob.9999280204 Vihar,KotlaVihar, Mundka Village, Paschim
NWS-III
ZRO office , H.No. 8, Bhera Enclave, Ist Floor, Vihar GH‐5 to12, Inder Enclave, Nangloi Extn.,
Bhera Enclave
Paschim Vihar, New Delhi-87 Adhyapak Nagar, Amar Colony, Rajdhani Park,
Customer Care No. 1800 3000 0136 Shiv Ram Park, Kamruddin Nagar.
DJB Headquarter Numbers :-
Room No. 512, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005
Director (Revenue) Ms. Nidhi Srivastawa, IAS
Ph. 23627218
Room No. 510-A, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-
Jt. Dir (Rev.) HQ Sh. R.S. Godboley
110005 Ph. 23634491
Dy. Dir. (Rev.)-I, Room No. 508, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005
Sh. A. K. Kaushik
(HQ) Ph. 23614841
Dy. Dir. (Rev.)-II, Room No. 508, Varunalya Ph-II, DJB (HQ), Karol Bagh, New Delhi-110005
Sh. Naresh Kumar
(HQ) Ph. 23557792
Smt. Praveen Kumari Office of the Director (Revenue)
ZRO (HQ) -I Billing & Establishment
Mob. 9650636969 Room No. 508, Varunalya Ph-II,
Smt. Harbhajan Kaur Bulk Water connections & Delhi Jal Board (HQ), Karol Bagh,
ZRO (HQ) - II
Mob. 9650474009 Govt. Connections Delhi-110005.
Sh. G.V. Rajagopalan Ph. 23634490
ZRO (HQ) - III Commercial connections
Mob. 9650291415