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  • Survey For Bank Employees

    Transféré par

    Fardin Khan
    181 vues1 page
    This document is a survey seeking to understand customer attitudes toward e-banking in Bangladesh. It requests demographic information and asks questions about respondents' banking habits and perceptions of e-banking services. Specifically, it inquires about which banks and accounts users have, their familiarity with and definitions of e-banking, which services they use, the advantages and disadvantages of such services, preferred banking systems, perceptions of customer service and security between e-banking and traditional banking, preferred e-banking services, security measures taken by banks, predictions about the development of banking systems, and recommendations for improving e-banking in Bangladesh.

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    Survey questionnaire for bank employee

    Titre original

    Survey for Bank Employees

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    This document is a survey seeking to understand customer attitudes toward e-banking in Bangladesh. It requests demographic information and asks questions about respondents' banking habits and perceptions of e-banking services. Specifically, it inquires about which banks and accounts users have, their familiarity with and definitions of e-banking, which services they use, the advantages and disadvantages of such services, preferred banking systems, perceptions of customer service and security between e-banking and traditional banking, preferred e-banking services, security measures taken by banks, predictions about the development of banking systems, and recommendations for improving e-banking in Bangladesh.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    181 vues1 page

    Survey For Bank Employees

    Transféré par

    Fardin Khan
    This document is a survey seeking to understand customer attitudes toward e-banking in Bangladesh. It requests demographic information and asks questions about respondents' banking habits and perceptions of e-banking services. Specifically, it inquires about which banks and accounts users have, their familiarity with and definitions of e-banking, which services they use, the advantages and disadvantages of such services, preferred banking systems, perceptions of customer service and security between e-banking and traditional banking, preferred e-banking services, security measures taken by banks, predictions about the development of banking systems, and recommendations for improving e-banking in Bangladesh.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 1

    As part of the B.B.

    A research thesis I’m conducting this survey on the attitude of customer towards E-Banking in
    Bangladesh. I will be grateful & honored if you could complete the following table & assist me in completing the
    survey.

    Respondent’s Detail:
    Age:
    Gender: Male / Female
    Education: Primary / Secondary / Higher Secondary /University Graduate
    Position in Bank:

    What kinds of bank account do you use? Current / Saving / Fixed / Other

    Which Bank or Banks do you use to Maintain account? DBBL /BRAC/Prime/Premier / Govt. /Other……………….

    Have you heard about E-banking? Yes / No

    If Yes, please define E-Banking in your view? In Bangla /English :


    :............................................................................................................................

    .............................................................................................................................
    What kinds of E-banking service /product do you use? Telebanking/ Online Banking/ ATM/ Debit Card/Credit
    Card / EFT/ Mobile Banking /All
    Advantages / Reasons for using E-Banking Service: Convenience / Cost saving /Time Saving / Easy Access /
    No need to Stand in Line / All
    Other.....................................................................
    Disadvantages/Reasons for not using E-banking Service: Security Issue / speed Issue / Lack of Technological
    knowledge/ All
    Other ………………………………………………………………………
    Which Banking system do you prefer? Electronic Banking / Traditional Banking/Both

    Do you think E-Banking provides better Yes / No


    Customer service than traditional banking? Please explain your choice in short :
    ………………………………………………………………………………………

    Yes / No
    Do you feel safe using e-banking service? Please explain your choice in short :

    Which service/services do you enjoy most provided by Online Payment & Transfer/ Account Information check/
    E-Banking? Online Shopping/Ticket Booking/Investment Service

    Other ……………………………………………………………………………………..
    What security measure/measures are taken by your bank? Encryption / Firewall/ Session management / Login & Pin
    Verification /all / other……………………………………………………
    Do you think adoption of E-Banking in Bangladesh will Yes/ No
    Develop the Banking system?
    Please explain your choice in short :

    What is your recommendation/suggestion to develop


    E-Banking system in Bangladesh?

    Please provide right mark in option (more than one right mark is applicable)

    Thanks for your valuable time

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