Document : Scope :

BUSINESS PROCESS MAP General Supplier and Engineering for Oil and Gas Revision : 00
Company

Process Management
Risk and Improvement & Corrective
.Opportunity Mgt Action Customer Satisfaction Quality Objective
Business Plan Mgt. Review Internal Quality Audit

Risk Management Marketing & Management Representative Management

Management Management Management Representative Management Representative
Team

Investigation
Project Execution Result
Engineering Investigation Customer Complaint
Planning
Customer Engineering Dept. Marketing
Eng. Dept. Relevan Dept Complaint
From
/PO
NCR Customer
Contract Quotation
Respond Complaint
Report
Customer Request Supply Delivery Report
Non Conformance Customer
.Marketing Dept Logistic Dept. Logistic/Marketing Goods
Order Review DO

goods
PR NCR Transmital

Purchasing Receiving
Billing
Purchasing Personel Logistic dept
Finance

PO Quotation
Invoice (PO, Transmital)

External goods
Provider/Supplier Payment

Service Realization

Asset Document And Data Control Information Management System Security Management
Recruitment Training Maintenance
Management

.HC Dept .HC Dept .HC Dept Manintenance Dept

Management Representative .IT Dept Security Section

Supporting Process