PERSONAL DETAILS

Name Yolisa Mgedezi

Contact Numbers 078 197 0227
E-mail address yolisa.mgedezi@gmail.com
Date of birth 04 December 1973
Address: 206 Clover Street
25D Cottage Cove
Lyttleton
Centurion
0157
Gender Female
Marital Status Single
ID Number 731204 0982 08 6
Nationality SA Citizen
Home Language Xhosa
Other Languages English (Read, Speak, Write) and Zulu (Speak, Write,
Read)
Health Excellent

EDUCATIONAL QUALIFICATION

1999 Excelsior Senior Secondary School

Highest Standard Passed Matric
Subjects Passed Xhosa, English, Biology, Needlework, History and
Biblical Studies

EMPLOYMENT HISTORY

CURRENT WORK

Company Name EDGARS

Position Credit Associate
DUTIES
Customer Service
Service centre Operator & Supervisor
Accounts queries
Processing financial services
Opening and processing new accounts
Daily banking of cash and EFT transactions
Assisting customers with disputes on purchases
Communicate results with relevant stakeholders
Administrate financial services processes

Company Name ABSA Vehicle and Asset Finance (AVAF)

Duration 01 April 2006 to 30 April 2008
Position Call Centre Agent (Small business)
RESPONSIBILITIES Assist BEE Clients who are in transport business to
secure finance so that they can get the vehicles / trucks
they require. To sell and fulfill ABSA IDC finance
scheme. To successfully market the scheme to new and
existing AVAF clients through the call centre channels
including Internet and post. To inform the applicant of the
 decision. To negotiate the appropriate rate with customers
in line with their contracts. To perform
administrative/fulfillment duties associated with the
application process, as they pertain to the take up process.
To maintain quality service delivery. To ensure effective
communication with designed processes.
ADDITIONAL DUTIES (AVAF)

INSURANCE RISK MANAGEMENT

DUTIES

The following procedure is in place to confirm comprehensive insurance cover on clients.

1. Draw arrear Lists from OCS System per Region.
2. Contact all the arrear clients from longest in arrears to the most recent in arrears.

3. Obtain Broker/ Insurer details from the client.

4. Contact Broker/ Insurer, fax or email our written request to confirm comprehensive insurance
cover.
5. Obtain written confirmation from Broker/ Insurer that client and all the assets involved are insured.
6. Update Report & Close file.
7. If client cannot confirm insurance, a 48hr notice letter is sent to the client to arrange insurance.
8. If client fails to arrange cover the AVAF collector is notified of "no cover" & repossession is
actioned.
9. A monthly report is compiled & submitted to relevant parties.

Current Capacity:

1. Arrear clients are contacted per region on a weekly basis (8 Regions & 13 Alliances)

Monitoring & Control:

1. Manager to do spot check on a monthly basis.
2. Updates on OCS System daily.

Company Name Edgars Customer Services, Pretoria

Duration August 2003 to March 2006
Position Client Services Agent
RESPONSIBILITIES Assisting Clients with accounts queries.

Company Name Timber Lake Spur (Umtata)

Duration January 1999 to August 2003
Position Waitress
RESPONSIBILITIES Customer Services.

REFERENCES:

1. Kobus Barnard
National Manager ABSA AVAF
Mobile: 082 467 0238
Tel: 021 415 5921
2. Sinah Rakau
Customer Services Manager - Edgars
Mobile: 012 662 1707