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PERSONAL

1. Gender

1. Male
2. Female

2. Age

1. Lower than 18 years old


2. 18-25 years old
3. 26- 34 years old
4. 35-64 years old
5. 65 and above

3. How often do you travel with Orange Bus?

1. Daily
2. Weekly Once
3. a month
4. Every 2-3
5. months
6. Once a year

4. Where are you travelling?

1. Chennai
2. Bangalore
3. Delhi
4. Mumbai
5. Other

5.How did you get information about this destination?


1. Travel agency
2. Internet Family
3. friends
4. Newspapers/magazines Travel brochures Travel guides TV
5. Radio Tourist fairs
6. Other: ...............................................................................................................................
6. How many times have you visited ORANGE TRAVELS before now?
1. None
2. 1 time
3. 2 times
4. 3 times
5. 4 times
6. 5 times or more

7. Did your trip to ORANGE TRAVELS meet your expectations?


1. Completely
2. For the greater part
3. Partly
4. Not really
5. Absolutely not
8. What would be your aim in your next holiday to ORANE TRAVEL?
1. holiday
2. Walking and nature
3. Festival Nightlife Spiritual holiday
4. Family visit
5. Work Relaxing
Other: ...............................................................................................................................
9.What is your main purpose in taking this trip?

1. Business
2. Pleasure/Personal

10. Did you yourself call to make the arrangements for this flight?

1. Yes
2. No
CUSTOMER SATISFACTION

1. Convenient business hours?


1. Very inconvenient
2. inconvenient
3. Average
4. Conveniently
5. Very convenient
2. How modern the vehicles/Buses are?
1. Not modern at all
2. Not modern
3. Average
4. Modern
5. Very modern
3. Visually appealing facilities?
1. Very unappealing
2. Unappealing
3. Average Appealing
4. Very appealing
4. Would you consider travelling with ORANGE bus again in the future?
1. Definitely I will
2. not I will not
3. Probably I will I will
4. Definitely I will
5. Overall, how satisfied are you with ORANGE Bus services?
1. Very unsatisfied
2. unsatisfied
3. Somewhat Satisfied
4. Satisfied Completely
5. Satisfied

5. The Bus is always on time?

1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree

6.The Bus goes often enough?

1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree

7.The Prices are reasonable?

1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree

8. The Bus is always clean ?

1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree

9. The staff is always helpful ?

1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree

10. I get updates on delays ?

1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree

11. Do you think the service provided by ORANGE bus meet your overall expectation?

1. Yes
2. No

12. Do you have any suggestions of how ORANGE bus could increase customer satisfaction?

.................................................................................................................................

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13. How do you rate the following services provided by Orange bus?

1. Very uncertain
2. Uncertain
3. Average
4. Certain
5. Very certain

14.Handling Passenger problem?


1. Very poor
2. Average
3. Good
4. Very good
15. Performing service at the required time?
1. Very poor
2. Average
3. Good
4. Very good
16. Keeping passenger informed about when service will be performed?
1. Very uncertain
2. Uncertain
3. Average
4. Certain
5. Very certain
17. Making customer feel safe in their transactions?
1. Very poor
2. Average
3. Good
4. Very good
18. Employees who have the knowledge to answer passenger’s question?
1. Highly Unknowledgeable
2. Unknowledgeable
3. Average
4. Knowledgeable
5. Highly Knowledgeable
19. Employees who have neat and professional appearance?
1. Not neat at all
2. Not neat
3. Average
4. Neat
5. Very neat
20. Give passengers personal attention?
1. Very inattentive
2. Inattentive
3. Average
4. Attentive
5. Very attentive
21. What if anything could the ORANGE Bus Company do to improve its services?
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PERSONAL QUESTION FOR DRIVERS

1. When did you start working with ORANGE COMPANY?


1. Less than a year
2. One year to Five Years
3. More than Five Years
2. Do you know what ORANGE Bus is?
1. Yes
2. No
If Yes or No explain ..........................................................................................

3. Do you know the importance information, safety and security of the ORANGE Bus in
urban area ?
1. Yes
2. No

If Yes or No Explain...................................................................................................
4. Do you face any challenge in your daily activities?
1. Yes
2. No

If Yes or No Explain.......................................................................................................
5. How do you handle people with disability, elders, pregnant women and student?
Explain ................................................................................................

6. Do you think price setting and service meet your customers satisfaction?
1. Yes
2. No

If Yes or No Explain................................................................................................
7. Which transport do you prefer as a means of transportation to you in-terms of service?
1. ORANGE Bus
2. Private transport
3. Public transport
4. Other

Explain ...........................................................................................................................
8. Do you think ORANGE Bus still vital in the transport business?
1. Yes
2. No

If Yes or No Explain.......................................................................................................
9. Do you think ORANGE Bus can reduce traffic jam in town?
1. Yes
2. NO

If Yes or No Explain......................................................................................................
…………………………………………………………………………………………

10. In your own opinion what do you think can be done in order to make sure that ORANGE
Bus Operate smoothly and meet customers satisfactory?