Field of Study: ME & CC & SE & IT

Alazhar University – Gaza

Faculty of Engineering & Information Technology Course Name: Quality Management & Reliability
Course Code: ITIS5314

St. Name: ………………………………………...............................................................................................................

First Semester – 2015/2016 FINAL-EXAM

St. Reg.: …………………………………………………………………………………………………………………… /100 22/12/2015, 120 minutes

I- Choose the best answer

1- Quality is:
[a] Zero defects found
[b] Conformance to requirements
[c] The totality of features and characteristics of a product or service that bear on its ability to satisfy stated
or implied needs
[d] b and c
[e] all the above
2- 80% of the problems are found in 20% of the work is a concept of:
[a] Edward Deming
[b] Philip Crosby
[c] Juran
[d] Pareto
3- A tool that analyzes the Input to a process to identify the causes of errors is called:
[a] Cause and effect diagram
[b] Scatter diagram
[c] Ishikawa diagram
[d] Pareto diagram
[e] a and c
4- The concept of zero inventory is called:
[a] Six sigma
[b] Continuous improvement
[c] Just in Time
[d] Zero defects

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5- Quality management deals with all of the following topics except:
[a] Conformance to requirements / specifications
[b] Satisfying the needs of the customer
[c] Making products more desirable and luxurious
[d] A and C
[e] B and C
6- Which of the following statements about the cost of quality are true?
[a] The cost of quality is the expense of non-conformance to requirements and specifications
[b] The costs of quality are mostly the direct responsibility of workers who are manufacturing the product
[c] Quality control programs should only be implemented when the costs of quality is low
[d] A and B
[e] A and C
7- The zero defects concept
[a] is a performance standard for management
[b] is a motivational technique that promotes "doing it right the first time"
[c] is used by management to communicate to all employees that everyone should do things right the first time
[d] A and C
[e] B and C
8- When a product or service completely meets a customer's requirements:
[a] quality is achieved
[b] cost of quality is high
[c] cost of quality is low
[d] the customer pays the minimum price
[e] A and B
9- Quality control is:

[a] identifying which quality standards are relevant to the project and determining how to satisfy them.
[b] monitoring specific project results to determine if they comply with relevant quality standards and
identifying ways to eliminate causes of unsatisfactory performance.
[c] evaluating overall project performance on a regular basis to provide confidence that the project will satisfy
the relevant quality standards.
[d] taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both
the performing organization and the project customer.
[e] assuming the production of goods that meet the highest standards of luxury

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10- Of the following statements, which one(s) is / are true?
[a] Quality is the usual result when skilled designers and skilled implementers work on the project
[b] Quality is 10% skill and 90% luck
[c] Quality can be achieved with the proper combination of personnel, materials, methods, and time to do
the work
[d] None of the above
[e] A and C
11- The Deming Cycle (PDSA) is:

[a] Plan– Define- Study – Act

[b] Plan– Do - Study – Act
[c] Plan– Do - Study– Accept

12- A control chart helps the project manager:

[a] Focus on the most critical issues to improve quality.

[b] Focus on stimulating thinking.

[c] Explore a desired future outcome.

[d] Determine if a process is functioning within set limits.

13- Which is not a commonly used quality management tool?

[a] Fishbone diagram

[b] Check sheets
[c] Pareto chart
[d] Control chart
[e] None of the above (all are commonly used)

14- 100% inspection for defects may be neither possible nor desirable. When is sampling for defects
likely to be most useful?
[a] When destructive testing is required
[b] When the cost of 100% inspection is high
[c] When we believe there are not many defects
[d] A, B, and C
[e] A and B

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15- Standard deviation is a measure of how:

[a] Far the estimate is from the highest estimate.

[b] Far the measurement is from the mean.
[c] Correct the sample is.
[d] Much time remains in the project.

16- What percentage of the total distribution is 3 sigma from the mean equal to?

[a] 68.26%
[b] 99.99%
[c] 95.46%
[d] 99.73%

17- The ISO 9000 series is:

[a] a set of instructions for preparing control charts

[b] a set of guidelines for quality
[c] a set of forms and procedures to ensure quality
[d] an international standard that describes a recommended quality system
[e] intended to be applied only to manufactured products

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II- Answer the following Questions

1- Define the Total Quality Management.

2- List the sources of variation.

3- What are the three components of the Juran Trilogy

4- Define the five Abbreviations below.

a. TQM:

b. SQC:

c. PAF:

d. LTPD:

e. AOQL:

5- Demonstrate the model for computing AOQ. Management has selected the following parameters:
AQL = 0.01 α = 0.05
LTPD = 0.06 β = 0.10
n = 100 c=3

What is the AOQ if p = 0.05, Pa = 0.265 and N = 3000?

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6- Samples consisting of 3 observations are taken from a process.
Use the following data to construct X-bar and Range charts.
- Does the process appear to be in control?

Sample Samples Factors for Variables Control Charts

number 1 2 3
n A2 D3 D4 d2
1 0.5014 0.5018 0.5004
2 1.880 0 3.267 1.128
2 0.5021 0.5035 0.5024 3 1.023 0 2.575 1.693

3 0.5019 0.5025 0.5035 4 0.729 0 2.282 2.059

4 0.5009 0.5034 0.5024 5 0.577 0 2.115 2.326

5 0.5042 0.5053 0.5034

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7- An analyst collects 10 samples of 600 observations during a production shift. The number of defective
units in each sample is determined.
- Calculate the control limits for the p-chart.
Sample No. Defective
- Construct the p- chart.
1 8
Use 3-sigma control limits.
2 5

3 13

4 5

5 9

6 7

7 17

8 6

9 9

10 8

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