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Summery
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Leopards Courier Service is started in 1983 with five destinations. At present, we have
to our credit 1036 destinations for general clients and 376 destinations where service
is limited to banks only. These destinations are controlled and fed from 164 Major Hubs
spread all over Pakistan.

Jahangir Shahid, founder of Leopards Courier, started the business with only five
destinations. Leopards Courier had scope, and the company quickly grew to cover over
1000 destinations, house over 200 vehicles, and employ over 3000 people. Currently,
Leopards Courier has the largest network in Pakistan.

LCS provides the wide range of customer services such as testing of documents, detain
and economy, services and leopards Loveline. LCS also provides the special services
like mango feast, Kinno, document testing, Thailand visa.

Leopard's next-morning delivery service offers nationwide door –to –door delivery the
morning of the very next day for urgent documents and parcels.

Leopard Courier manages their Inventory by average method. After Receiving package
or parcel form customer they making a slip and tagging each and every parcel or
package with Bar codes and giving the identity of P.Bag.

In Leopards Management Information System is the back bone of entire operations. A

well design Integrated system is used in all 3 pillars of logistics for the enhancing the
efficiency in their day to day operations. Stations and zonal head all over the Pakistan
are connected with each other.

Leopard Courier services are using centralized warehousing facility for their logistics
operations. Their warehouses are located at main offices of leopard in each station

Parcels and packages for detain & tuck services are first collect in various station and
then gathered at zonal head office for further proceed.

Leopard courier service are using different types of transportation modes with inter
models services. They are using these transportation modes by air, road and rail.

Acknowledgment
We have taken efforts in this project. However, it would not have been possible without
the help of almighty Allah.
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We are highly indebted to Sir Yawar Abbas for their guidance and constant
supervision as well as for providing necessary information regarding the project & also
for their support in completing the project.

We would like to express our gratitude towards member of Leopard courier serves for
their kind co-operation and encouragement which help me in completion of this project.
We would like to express our special gratitude and thanks to Mr. Waseem Ashiq for
giving us such attention and time.

My thanks and appreciations also go to my fellows in developing the project and people
who have willingly helped me out with their abilities.

Organizational Mission Statement

We hold ourselves accountable to all our customers, and our mission is to leave our
customers 100% satisfied. We believe time is money, and all our efforts are geared
towards getting you the most timely and efficient deliveries.
Introduction
History
In 1983, safe and timely delivery of packages was an unheard of concept-unless you
wanted to fly them there yourself. Getting your packages delivered through the regular
postage service meant exposing them to the risk of loss or damage.Seeing the
potential for a new courier company whose services would synchronize businesses
nationwide, Jahangir Shahid, founder of Leopards Courier, started the business with
only five destinations. Leopards Courier had scope, and the company quickly grew to
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cover over 1000 destinations, house over 200 vehicles, and employ over 3000 people.
Currently, Leopards Courier has the largest network in Pakistan.

After establishing its niche in the national market, Leopards saw potential for further
expansion and, in the year 2000, launched itself internationally. Leopards now offer
worldwide delivery services, and have international offices in Dubai, Singapore and
China.

Company Profile
Leopards Courier Service started in 1983 with five destinations. At present, they have
our credit 1036 destinations for general clients and 376 destinations where service is
limited to banks only. These destinations are controlled and fed from 164 Major Hubs
spread all over Pakistan.
They are employing about 2,400 couriers throughout Pakistan who are equipped with
motorcycles and mobiles to ensure timely pick up and deliveries. They have 400 fully
trained professional staff is available to look after our customer’s needs and interest
and to support these couriers.
As far as their network is concerned they have one of the largest domestic networks in
Pakistan. To cover such vast and remote areas Leopards Courier Service uses both air
transportation and ground transportation to and from these hubs. They are at present
offering Detain services for heavy cargo to all the destinations given in the list and
Over Land services to about 40 major stations from Karachi to Peshawar on our own
mini trucks.
This could be possible only due to customer’s confidence, faith; reliability reposed in
their efficiency, speed and in time deliveries. They say that “We are grateful to God
and to our customers who are now spread all over the World for this unimaginable
success and we assure you that we will keep up our efforts to serve you even better”.

Target Market
Millions of people use their service every day, from large multinational firms to small
corporations and businesses. Individuals use their services to deliver packages or
specialized gifts through Leopards. They are having about 5,000 permanent customers
throughout Pakistan who are giving us their documents for carriage. Among these
customers, they have Government and Private Banks; we are also serving reputable
Insurance, Manufacturing and trading companies.

Company – Management

CEO

Jehangir Shahid is the founder and CEO of Leopards courier ltd., Pakistan’s leading
Courier Company which unites people nationwide and offers services in the most
remote areas of the country.Seeing potential for a courier company that could connect
the whole nation, Jehangir established Leopards Courier in 1983 within five destinations
in the country. Jehangir’s foresight and visionary attitude lead towards expansion of the
company, and after establishing one of the largest nationwide networks, Leopards went
international in the year 2000, setting up offices in Dubai, Singapore and China.

Executive Director
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In the year 2005, Rizwan joined Leopards Courier to devote his energies to a rapidly
growing company in the need of a newer, and bigger, direction. Aspiring towards
developing a company which matched global standards, Rizwan set out towards
enabling the organizational structures of the company to cater towards the
international market.Under Rizwan Saadat’s administration, a new system of
computerized barcode package tracking was implemented to track the forwarding of
packages, making the whole mailing process highly secure and efficient.
Rizwan Saadat established a new and improved sales and marketing division of the
company along with the Leopards Love line gift services division, bringing in new
trends at Leopards Courier.

Customer Services
With the widest and most extensive network in Pakistan, the service options listed
below provide an overview of delivery options available to Leopard Customers.

• Next Morning
• Detain and Economy service
• Overland
• Leopards Loveline

A wide range of delivery and collection options including:

• A free of charge pick-up service from your home or office
• Delivery on Holidays and Weekends
• International deliveries and deliveries in Remote areas
• Spacious vehicles for delivery of large and heavy shipments

Features and Benefits

• Leopard courier is providing insurance services for their customers to protect
them against all possibilities of loss or damage to their items. Our free insurance
package, starting from Rs. 100/kg is available for all shipments. Enhanced
insurance packages are available for purchase as well.
• Fixed pricing for all door-to-door delivery means to hidden charges or surprises.
• A single account number for all billing details simplifies your cost-control and
budgeting.
• Rely on an efficient system of barcode package tracking-which allows you to
track your package via the internet, anywhere in the world.
• Nationwide delivery services available on Sundays and Holidays.
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• The most extensive nationwide network as compared to any of our competitors,

covering over 1000 destinations and available in remote areas of Pakistan.
• Includes specialized packaging in high-quality Leopards Cartons, providing
practical packaging solutions for many different products.

Customer Tips
• To book an order by phone, or have your package picked up; they are providing
call the express center nearest you.
• Contact customer services for all delivery queries at 111-300-786
• Access the tracking and delivery details of your packages from anywhere via the
Leopards website or Sms from your cellphone.

Customs Services
• An import and export clearance service, particularly useful when clearing costly
shipments that require special paperwork.

Services
Next Morning - Document Courier

Leopard's next-morning delivery service offers nationwide door –to –door delivery the
morning of the very next day for urgent documents and parcels. Whether it's signed
contracts, business proposals or any other item, Customer can rely on their extensive
Pakistan-wide network to get their goods delivered the very next morning, before
12:00 noon.

The delivery charges of packages are according to the following weights:

Rates
Across Pakistan Weight Rate

Up to 250 gms Rs 80.00

250 - 500 gms Rs 100.00
501 gms - 1kg Rs 130.00
Every additional kg Rs 130.00

Within City Weight Rate

Per 500 gm Rs 25.00

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Per 1 kg Rs 30.00

Note: Deliveries on Holidays and Sundays include service charges of Rs. 200

Yellow Box

Documents, Parcels and other small items can be packed and sent of collectively to be
received the very next morning in the Leopards Yellow Box.

W
ei
gh
t

1
Kg
2
Kg
5
Kg
10
Kg

Note: Some variation in delivery timings depending on destination.

Economy/Detain Service

A faster and more efficient service of our logistics division, the Leopards Economy
service delivers customer’s products within 48 working hours, in all 1000+ destinations
of the country, nationwide.

Minimum weight of shipment must be 5kg, for charges of Rs. 50/kg.

Rates
Weight Rate

1 kg 50.00
5 kg 250.00

Standard size of shipment: 12cm x 12cm x 12cm

Where shipment exceeds the standard size the weight will be calculated on:

Length(cm) x Breadth(cm) x Height(cm)

6000
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Next Morning - Special Security Flyers

Documents and Parcels are handled with extra care and carried in the hand baggage
compartment of their designated airliners. A service designed for the transportation of
important documents and fragile items, packed with free of charge special packaging
material for extra protection. Delivery the very next morning.
NOTE: Delivery charges vary from item to item.

Over land
An all-inclusive logistics service concentrated towards the delivery of packages
weighing above 10 kg, overland covers a wide range of products for delivery, such as
industrial machinery, heavy equipment, exhibition services for products such as art
work, clothes etc.
The minimum weight of packages must be 10 kg, and the service offers a discounted
delivery rate of Rs. 20/kg.

Features and Benefits

• • A more economical service for Documents and Packages weighing above 10

kg, Overland helps you reduce costs and stay ahead of competitors
• • Proficiency in customs and clearance to ease the delivery process for you
• • High service flexibility for a wide range of products, to help you meet your
goals

Rates

Weight Rate

Per 1 kg 25.00
Per 10 kg 250.00

Services available to the following stations only

1 ABBOTABAD 16 GUJRAT 31 LAHORE 46 OKARA CITY

ARIFWA HARIP LALAMU PESHAW
2 17 32 47
LA UR SA AR
3 ATTOCK 18 HYDERABAD 33 LARKANA 48 RAHIM YAR
KHAN
4 BAHAWAL 19 ISLAMAB 34 LAYYA 49 RAWALPIN
NAGAR AD H DI
BAHAWALP JAUHARAB MIRPURKH SAHIW
5 20 35 50
UR AD AS AL
BANN JHAN MANSHE SARGOD
6 21 36 51
U G RA HA
BATKHE JHELU MARDA SHEIKHUPU
7 22 37 52
LA M N RA
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BHAKK JACOBAB MIAN SHIKARP

8 23 38 53
AR AD CHANNU UR
BUREWA KAMR MIANWA SIALK
9 24 39 54
LA A LI OT
10 CHICHAWA 25 KARAC 40 MINGORA 55 SUKK
TNI HI (SWAT) UR
D. G KHANEW MIRPUR VEHA
11 26 41 56
KHAN AL (A.K) RI
D.I KHARI MOR WAH
12 27 42 57
KHAN AN O CANTT
DASK KOH MULTA
13 28 43 58 WAZIRABAD
A AT N
FAISALAB KOTAD MUZAFFARGA
14 29 44
AD DU RH
GUJRANWA KHAIR NOWSHE
15 30 45
LA PUR RA

Special Services

Leopard's love line service

Leopards is providing love line a specialized gift service with a wide range of items and
pricing that can be booked for delivery to any location nationwide through just a phone
call. Convenient and easy, love line is a perfect way to express your love on special
occasions.

The item which are included in the love line services are:
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Visa Services for THAILAND

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LEOPARDS COURIERNow introduces VISA FACILITATION SERVICES to AMAZING

"THAILAND" For “ENJOY YOUR HOLIDAYS”.

Document testation facility form foreign affairs

A unique service is provided to the customers by leopard courier is document testing

form foreignaffairs. No need to visit the head office of foreignaffairs.Just hand over the
document to leopard. Your documents will be tested.

Character Certificate for Spain

Another Document facility for the customer that is willing to visit the Spain. Service has
the feature for making a Character Certificate from national policy Pakistan for the
purpose of visa application. Leopard will help you to getting you character certificate.

Kinno
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Leopards Courier is introducing to its customer to send Kinno. You let us know and we
will deliver to the door steps of all your business associates, friends, relatives and loved
once.
Rs.695 for 7kg
Rs. 995 for 10kg box

MANGO FEAST

Leopards Courier introduces a Service named by “Mango Feast” to sending juicy,

delicious and mouthwatering mangos to family and friends Across Pakistan and abroad.

Logistics Elements
Inventory Management
Leopard Courier if providing the pickup service to their customers. Their
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representatives moves door to door and pick the parcel and package for booking.
Leopard Courier manages their Inventory by average method. After receiving package
or parcel form customer they make a slip and tagging each and every parcel or
package with Bar codes and giving the identity of aP.Bags.After giving identification to
every items.Items are sorted by their destination stations. All the P.Bags belonging to
one zonal office will gather in one parcel called by Mother Bag.(Under one zonal office
there are many stations). Their inventory Management is fully rely on well establish
Management Information System. Form the point of Origento the point of destination
by their Management Information System any Parcel or Package can be track and trace
easily. Whenever the shipments reach the destination the barcodes are rescanned and
their records are maintained in computers.

Warehouse
Leopard Courier services are using centerializes warehousing facility for their logistics
operations. Their warehouses are located at main offices of leopard in each station.
Because of their day to day operation of logistics they are using their warehouse as a
secondary activity. Warehouse which is located at zonal head office are much bigger
then to other stations. Parcels and packages for detain & tuck services are first collect
in various station and then gathered at zonal head office for further proceed.

Management Information System

In Leopards Management Information System is the back bone of entire operations. A
well design Integrated system is used in all 3 pillars of logistics for the enhancing the
efficiency in their day to day operations. Stations and zonal head all over the Pakistan
are connected with each other. Main servers are located in operational head office
Lahore. Whenever any shipment reach at any point on route its records are maintain
and updated to main server through a strong online network. From the point of Origen
to the point of destination any shipment can be easily trace out with this integrated
system. A well establish web site is also available and customers can easily find their
parcel and its positions.

Transportation
Leopard courier service are using different types of transportation modes with inter
models services. They are using these transportation modes by

• By Air
• By Rail road
• by Truck

By Air
They are providing two types of services by Air. Named by “next day” &“overnight
services”. As Leopard courier have no air equipment for their logistic Air transportation
services. For air transportation they are doing outsourcing with Air blue and PIA.As we
know air transportations modes airport to airport that’s why they are adapting the
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concept of inter model services. Leopardcourier is providing different price packages

for air transportations dividing all Pakistan in different zones as we analyze leopard
courier in the reign of within Punjab (Faisalabad).

With Out Punjab Weight Rate

1 kg Rs 120.00

Within Punjab Weight Rate

1 kg Rs 100.00

Withi
By Rail road (Detain Across n
service) Pakistan Punja
b
Leopard courier services
are providing rail road Rs 80.00 Rs
70.00
transportation services all
over the Pakistan for the reign of Punjab, Sindh and NWFP the services are
provided by Khyber express and Awami express. This transportation mode is
operated by operational head quarter (Multan and Lahore zonal offices). All the
parcel and packages are deliver within 48 hours with detain service.

Across Pakistan Weight Rate

Rs
1 kg
50.00

Note : Minimum 5 kg is acceptable

By Truck
Leopard courier is also providing logistics service by truck or by road. For is purpose
they use different kind of vehicles as per their requirement. For city to city travel they
are using two kinds of vehicles. Sized by

• 8x8x20 ( 24 Feet Weller )

• 8x8x40 ( 36 Feet Weller )

For with in the city they are using Shehzor, Suzuki, motorcycle, vans, and many other
kind or vehicles. For this purpose hole Pakistan is divided into different zones which are
as follow.

• Karachi (Head Office)

• Hyderabad
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• Multan (Operational Head Office)

• Lahore (Operational Head Office)
• Faisalabad
• Rawalpindi
• Quetta
• Peshawar

Rates
Across Pakistan Weight Rate

1 kg Rs 25.00

Note: Minimum 10 kg is acceptable.

Loyal Customers
With the largest network leopard courier are serving too many organization, banks, and
industries. Some are listed below

✔ Jaffer Agro Brother Co

✔ JK Groups of Industries
✔ Tayyab Groups of Industries
✔ Sitara Groups of Industries
✔ Bank Al-habib
✔ Bank Of Punjab
✔ United Bank Limited
✔ Habib Bank Limited
✔ Muslim Commercial Bank
✔ Askari Bank
✔ Mushtaq Pharmaceutical
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✔ Isafran pharmaceutical
✔ Ali Goher
✔ Saqib Enterprises

Analysis
Strength
✔ Leopard courier services have Pakistan’s largest network with 1450 destination.
This make leopard unique in the courier industry because they can reach their
where no other one can.
✔ Leopard courier is equipped with all kind of transportation vehicles to serve their
largest network with efficiency and quality work.
✔ Leopard offering verity of services with lowest prices as compare to its
competitors. Which give him a competitive edge in the arena.

Weakness
✔ As we know leopard courier services don’t have air equipment for their logistics
operations. For that they are doing out sourcing to fill full it requirements with
PIA and TCS. That increases their Air fright cost.
✔ In present arena the publicity is the back bone of any business. Unfortunately
leopard courier not has good history of publicity.

Challenges
✔ Leopard courier services are facing different type of challenges because of
declining economy of Pakistan. Some are given below:
✔ For their detain service (by rail road services) leopard courier are using the
services of Railway of Pakistan. Because of the crisis of Pakistan railway their
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detain services are effected badly. From which customer’s satisfaction level is
going down.
✔ Due to increase in petroleum products rates by government leopard courier are
facing increasing transportation cost. That has major impact on their service
operations.
✔ Controlling largest network efficiently with customer satisfaction is also a very
big challenge for leopard courier.

Suggestions
In our analysis we observe company’s overall performance is very good. And they
manage their day to day operations. Effectively and efficiently. But if we look at the
whole scenario there are some factors that can increase the company’s performance.
Those are

✔ As per requirement, company need to buy air equipment. For their daily
operations they need a cargo plane which is cost effect for services. For that
company can reduce its cost easily.
✔ Management must give some attention to their marketing plan and incrase their
publicity. By increasing advertisement company can grow rapidly and can raise
their revenue easily.
✔ In the scope of Pakistan’s current economy. For achieving the best customer
service goals they should make the contingent plan for the shipment routes.
That can reduce the variability in transmittal time