Académique Documents
Professionnel Documents
Culture Documents
Success Skills
Friendliness
Understanding and empathy
Fairness
Control of situations
Options and alternatives
Correct information
Successful Customer Service
Customer Service
Responding Assertively
You are the customer. Describe what is wrong and the proper response to the
following situations:
1. YOU: “I delivered the patient’s add-orders one week ago. Have they
been signed?”
3. Patient: “The nurse was supposed to come this morning and I’ve been
waiting all day!”
YOU: “The nurse’s car broke down and she’s behind schedule.”