Jitendra Gupta

Program Manager/ Project Manager SAP/ e-Commerce

Bangalore, Karnataka - Email me on Indeed: indeed.com/r/Jitendra-Gupta/57dd0ec7db4fab3c

I bring in over 17 years of professional experience includes 12+ years in the field of IT/ERP/SAP and 7.5
years in FMCG industry (Supply Chain Management) in various roles. Currently working as Senior Manager/
Program Manager in Dell Services India, managing implementation project for one of the largest Oil & Gas
Company in Beijing, China.

My functional experience in FMCG industry, combined with I.T. solutions expertise, gives me the breadth
necessary to conceive business ideas and translate the client’s business requirements into IT solutions. Grown
within the management path performing consulting and management roles in IT software service industry,
Program Management, Service Delivery Management, Release Management, Transition Management,
Business Consulting for SCM / PLM, to name a few. A self-driven professional with Excellent Leadership
qualities coupled with strong communication and presentation skills

Industry specific areas of expertise comprise FMCG, Manufacturing, Oil & Gas, Industrial and Equipment,
Chemical etc. Handled both international and domestic (including public sector) clientele managing
stakeholders at all levels.

Core competency lies in SAP ERP service area with a strong bent on SAP Product Lifecycle Management
(PLM) and SAP Supply Chain Management (SCM - SD, MM). Strong knowledge in business processes
pertaining to Projects and Supply Chain Management.
Willing to relocate: Anywhere

WORK EXPERIENCE

Program Manager/ Sr.Manager

DELL INTERNATIONAL SERVICES INDIA (P) LTD - Bangalore, Karnataka - February 2015 to Present
Designation : Program Manager (Location - China)
Project : CNPC – China National Petroleum Corporation - Rollout

Responsibilities Handled:
〓 SAP Implementation in 2 Phases.
o Pilot Implementation at 7 (Company Code) Locations
o Rollout for remaining 26 Locations
〓 Operationally accountable for delivery of all SAP Pilot and Rollout projects getting implemented/integrated
or executed in different sites in China.
〓 Successfully led the team through complex program and project tasks, ensuring customer involvement,
stakeholder and acceptance for all the project deliverables
〓 Focus areas included strategy planning and delivery, financial management, staffing, team mobilization,
communication, scope management, delivery and vendor management.
〓 Preparation of Project Charter, Project Plan, Resource Planning, Cost Estimation
〓 Scope control, Delivery within the scope, Project Monitoring and Tracking, Risk Management
〓 Migration and Consolidation planning and team sizing
〓 Updated the progress to the stakeholders with the regular status updates and regular sync ups with the
intent to bring risks, issues on the table and problem solve them to the closure
〓 Employee retention, delivery cost optimization, focus on Quality and schedule of delivery, Resource
optimization and revenue realization.
〓 Ensuring Customer Satisfaction by maintaining customer relationships and delivering services
〓 Leadership of Project Team members including Project Managers, vendors, partners and subcontractors.
〓 Application Maintenance and Support
〓 Oracle data base migration on HANA

〓 Worked for SAP S/4 HANA CoE on few POC. Have good understanding on S4 HANA implementation and
Migration. Have done Dell internal certification on S4 HANA.
〓 Driving People Supply Chain Project

Project Lead/ Sr. Consultant

Saudi Aramco Lubricating Oil Refining Co - Jeddah, Saudi Arabia - April 2014 to December 2014
Project: Implementation of SAP IS OIL

Responsibilities Handled:
❖ Involvement in the project and with the business during the beginning of the Project Plan phase
❖ Have good understanding on the technical proposal and on the Scope of work (SoW)
❖ Given the knowledge on the IS OIL functionalities in four modules to business to have better understanding
on the IS OIL offering.
❖ AS IS Study and the requirement Gathering, analyzing the Gap.
❖ Analyzing the business pain area and proposing the TO BE solution accordingly
❖ Preparing the Business Blue Print document as per the comprehensive template given
❖ Keep track on the issue log, escalation matrix and the MoM (minutes of meeting)
❖ Maintaining all the relevant documents in the database for proper visibility on the versions.
❖ Realization for the TO BE solution in TSW, Silo, QCI, TD, F&A etc.

Program Manager/ Sr. Domain Consultant

Wipro Technologies Ltd - Bangalore, Karnataka - June 2012 to March 2014
Responsibilities Handled:
〓 Worked on couple of RFP’s for various Oil and Gas companies.
〓 Solution Prototyping and Solution Design as part of SAP IS Oil Competency building.
〓 Building SAP IS Oil Centre of Excellence
〓 Developing Proof of Concept for pursuit’s response.
〓 Contribution in the Is Oil CoE in preparing the Training Materials
〓 Delivered 2 session of IS Oil Training.

Client Name: Oil India Limited, Assam

Project Name: Upgrade Project 4.7 to ECC 6/ Implementation (at client site)
Project Description : Oil India Limited (“OIL”) is a premier Indian National Oil Company engaged in the
business of Exploration, Production and Transportation of Crude Oil and Natural Gas. OIL is also carrying out
transportation of crude oil produced in North East of India through its integrated cross country pipeline to five
refineries in the region.

Responsibilities Handled:
〓 Technical and Functional Upgrade with Implementation of new functionalities by process of ASAP
methodology and Project Management.
〓 Involvement in the project and with the business during the beginning of the project Plan phase and in the
subsequent phases of the upgrade.
〓 Co-ordinating between various teams to ensure task dependencies are understood and acted upon based
on priority and float time, track and monitor
〓 Created and communicated varied levels of project status reports, risk management report along with
mitigation plan and resource status reports on time to the management and stakeholders
〓 Management of agreed project schedule to ensure all key milestone, revenue recognition and project
completion dates are achieved
〓 Ensure customer and team engagement throughout the project phases.
〓 Requirement gathering in SD and Is Oil area for Business Blue Print for all the new developments.
〓 Making sure the existing functionalities working as before in the new upgrade system ECC 6.
〓 Responsible for managing the deliverables in the SD, Is Oil.
〓 Hands on Experience in TD, TSW/ Silo Management and QCI.
〓 Coach, mentor, motivate and supervise analytic managers, project team members and influence them to
take positive action and accountability for their assigned work.

SAP Functional Lead

IBM India Pvt Ltd - Bangalore, Karnataka - September 2010 to May 2012
Project Description : This is the largest SAP implementation ever attempted across world. Global SAP (GSAP)
is the key IT system that supports the simplification and standardisation of business processes for Downstream
Shell.

Responsibilities Handled:
〓 Leading a team of 25 members for OTC, Distribution and CRM area in offshore.
〓 Responsible for handling client on deliverables, first level of escalation point, weekly status call/report with
customer.
〓 Managing resources and KPI’s

〓 Worked on performance tracking tool, Capability Matrix

〓 Responsible for ensuring 100% compliance with SOx procedures
〓 Focal point for Change Management and Problem Management tickets.
〓 Support for customer acceptance test (CAT), Go-Live & Hyper care.
〓 Work load balance among team members
〓 Ability to translate business requirements into functional specifications
〓 Reporting project status to higher management i.e. Support by initiating aging matrix concept to ensure that
all tickets was resolved within expected timelines (SLA).
〓 Supporting resource management, resource movement, process on boarding/off boarding
〓 Developed domain/ functional knowledge with in the team to handle all deliverable as per the client
expectation
〓 Responsible for delivering solutions and resolving tickets as per the agreed SLA in the areas of standard
SAP SD and IS-Oil

Team Lead
Accenture Services India Pvt Ltd - Bangalore, Karnataka - October 2009 to September 2010
Project Description : Dow chemicals Group’s business transformation program is implemented SAP ERP
integrated solution called next enterprise architecture [NEA]. It is supported by one ERP SAP system across
Supply Chain, Finance, Quality and Market sales and HR. The scope of the proposed business transformation
program are covered all North America and Latin America in Milestone One and the remaining countries will
be considered in the subsequent milestones.

Responsibilities Handled:
〓 Worked as OTC off-shore lead and led a team of OTC Functional consultants
〓 Re Engineer the existing SAP processes for Applications and Services Business.
〓 Finalization of implementation scope and business requirements.
〓 Hands On in all project phases for requirement gathering, BBP modeling, configuration, testing and training
of Sales & Distribution module
〓 Involvement of all stakeholders during all project phases
〓 Finalization and Sign off of business blue print along with key integration and interface aspects for Contract
〓 Monitoring and controlling and execution of the listed task based on Master Project Plan
〓 Involved Resource identification, resource deployment, work allocation, resource capacity plan and
resource utilization report
〓 Functional specifications for functional requirements in Material Flow and Pricing Procedure.
〓 Preparation of test cases/ test scripts and execution for CT, AT and PT phase.
〓 Data uploading using LSMW and BDC
〓 Used Quality Center for management of test activities including defect tracking and requirement versioning.
Acquired customer sign-off after each test cycle, including for Integrations testing, System testing, Regression
testing and Smoke testing
〓 Good working knowledge on Solution Manager
〓 Created a Pricing procedure for China and worked on Rebates.
〓 Delivering and implementing the object as per the scheduled deadlines, extending post implementation
maintenance and support to technical support team and client•
〓 Provided appraisal reports and feedback of resources on project

Project Name (2) : British Petroleum – Houston (May 2008 to Oct 2009)
Project Description : BP Houston is a British Petroleum downstream project is a offshore project giving support
to North America. The BP architecture is pretty complex with the BP SAP system talking back-n-forth with
several legacy systems. The project supports the various functionalities like SAP IS-Oil, SD, MM, PM and FI/
CO.

Responsibilities Handled:
〓 Responsible for Global SAP Support, Major/Minor Enhancement releases which includes SAP program,
functional modules (SD, PP, MM,FI CO), project delivery and ensuring that team adheres to SLA’s pertaining
to incidents and avoid breaches.
〓 Prepare Project Definition, Estimation, and Functional Specification for Application Development work in
SAP SD and SAP IS OIL.
〓 Interact with Client and Users to understand business requirements and to validate design specifications.
〓 Participate and manage continuous improvement activities related to issues management or quality
processes.
〓 Responsible for the incident/problem management, Monitoring SLA Metrics and handling Business
escalations
〓 Working on Break-Fix, Minor and Major Enhancement, Projects etc.
〓 Coordination of UAT for end to end business scenarios implemented in SAP along with client team.
〓 Preparation of status reports, weekly/monthly progress reports, activity reports etc
〓 Keep track of errors in production and do Casual Analysis Review (CAR)
〓 Lead New Hire Induction and Orientation Programs

Project Name (3) : TIMKEN (US Client) from Oct ’07 to May ‘08
Project Description : Timken manufactures multiple variety of bearing for the various industry segments,
which includes Aerospace, Automobiles, construction industrial, mining, rail and super precision. They are
implementing SAP ECC 5.00 for all modules
across the world in multiple phases. Canada and US Timken are gone live and rest country will be covered
in subsequent phases

Responsibilities Handled:
〓 Worked on Productions ITRs, product test ITRs and test scripts creation and execution
〓 Created the test data and involved in product testing of the object as per the functionality
〓 Requirements gathering and feasibility analysis.
〓 Created the Functional Designs for the requirements given.
〓 Lead the Delivery walkthrough
〓 Managed the team's delivery
〓 Was involved in the cut over task for Go Live of the Project at Onsite (US).
〓 Have zero escalations in terms of team's output quality and timeline
〓 Interact with the onsite person for the requirement gathering. Queue monitoring for the tickets assigned
to the offshore.
〓 Interact with Process Team management (US client Team) for the requirement gathering and the execution
strategy.
〓 Involved in Laddering and Moderation for the team members performance and appraisal.

Senior Application Consultant

IBM Global Services India Ltd - Bangalore, Karnataka - September 2005 to October 2007
Responsibilities Handled:
〓 Queue monitoring for the tickets assigned to the offshore
〓 Weekly meeting with the Client Business focal point for the updates on the ticket.

〓 Monitoring the status of tickets and working on priority basis as per SLA
〓 Interact with Client and Users to understand business requirements and to validate design specifications.
〓 Provided production support, Enhancement and Configuration to map new business requirements
〓 Working on change management tickets and SOx related tickets
〓 Configured Output procedure, Partner Function and few Enterprise Structure
〓 Worked in the areas of Pricing, LIS, Reports, Idoc, Credit Management
〓 Creating functional specs. and working with ABAPER for various tickets
〓 Build Knowledge Repository and Assets on Client Landscape and Industry Solution

SD Consultant
ASM Technologies Limited - Bangalore, Karnataka - January 2005 to August 2005
Description: To create a New Plant in a different company code to account the profitability of the plant in that
company code. The Project is for the inter-plant sale purchase for the analysis of the profitability for the product
at plant level and also at Company code level, without inflation of the balance sheet at company code level. :
This project was for the profitability analysis for the new upcoming Manufacturing Plant in the same co. code.

Responsibilities

〓 Configured the Enterprise Structure.

〓 Created a New Plant in Reference to existing Plant and making the necessary customizing settings.
〓 Defined the number ranges for the delivery types and the different billing types
〓 Created the Product Hierarchy and did the related settings
〓 Tested a Complete Cycle for New Customized setting

Sales Coordinator - All India

S. Kumars Nationwide Ltd - August 2001 to June 2004
EDUCATION

Executive One year Programe in Supply Chain Management, SCM

Indian Institute of Management Studies - IIMC - Kolkata, West Bengal
March 2016 to March 2017

MBA in Marketing & HR

Symbiosis Institute of Management Studies - Pune, Maharashtra
July 2000 to December 2002

B.Sc in Science
DAVV University, Indore - Indore, Madhya Pradesh
July 1995 to March 2000

CERTIFICATIONS/LICENSES

Certified by SAP AG Germany as, Solution Consultant mySAP Supply Chain

Management-Order Fulfillment
June 2004 to September 2004
SAP R/3 4.7 mySAP SCM (Order Fulfillment) Consultant training program at SIEMENS Information Systems
Limited, New Delhi (Education Partner of SAP AG).

SAP IS OIL Training Certificate

October 2006 to October 2006
〓 IS OIL Training from SAP Education Services.

Trained in All the modules of Downstream Oil & Gas

Completed PMP Training

November 2010 to November 2010
〓 Completed PMP FasTrac Training from PMI Certified Global Registered Education Provider (R.E.P).

Certified Scrum Master

April 2017 to April 2019