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How to disable Android app Device admin rights
Posted on 07/22/2016 by Julian

Updated: If you use an Android device and regularly download and install apps from
the Google Play Store, you may have noticed that some apps require device admin
rights to be disabled before you can �Force stop� or �uninstall� an app. Device
admin allows developers to create security-aware apps that are mainly useful for
enterprise settings. These settings (or policies as they are referred too) may stop
a user from installing or uninstalling an app for example.

I�ve started noticing quite a few Android mobile security apps are employing device
admin rights to their consumer apps. The main reason for doing this is that the AV
vendors want to lock down their app in the event some malware looks to disable or
remove their security app, but it is also to with defining a generic security
standard for mobile security app development.

Glancing through developer forums it�s clear to see (and I�m one of these) that not
being able to kill an app because it is using up large amounts of CPU or RAM time,
isn�t that useful to us end -users. Apps and operating systems do have memory
leakage and probably always will from time to time. So, how do you disable device
admin rights for a particular app so that you can enable �Force stop�; �Uninstall�;
�Clear data�; �Clear cache�; and �Clear defaults� from within App Manager? It�s
actually very simple folks:

Click > Settings > Security > Device administrators and TAP the app you want to
disable Device admin
The Device administrator screen will appear > TAP > Deactivate � You will then be
asked �Are you sure you want to deactivate Device admin rights? TAP > OK
Click the BACK icon until you reach > Settings > TAP > Apps and scroll down to the
app you disabled Device admin. �Force stop�; �Uninstall�; �Clear data�; �Clear
cache� and �Clear defaults� should now be enabled.
This post is relevant to those users running Android Froyo 2.2 to Marshmallow
6.0.1, which is the current version (August 2016). To find out which version you
are using Click > Settings and scroll down and click > About phone. You should now
be able to check your Android version number.

Safe surfing folks!

Julian

This entry was posted in android, google, mobile, privacy and tagged device admin,
froyo, gingerbread, ice cream sandwich, jellybean, kitkat, marshmallow. Bookmark
the permalink.
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170 Responses to How to disable Android app Device admin rights
Gabriel Hartman says:
03/12/2013 at 14:23
I have an HTC vivid running android 4.0.3 ice cream sandwich, and the device
administrator option in settings is nonexistent. In order to uninstall lookout
security I have to remove administrator permissions but can�t with out the option.
Any advice? Please email me directly, thank you.

Reply
joadey says:
11/12/2015 at 10:54
Hi I have a ukash virus on phone and have tried to deactivate administration rights
for it but it just goes back to screen lock while phone is on safe mode!!! What can
I do ? Plesae help � Thanks . Joadey

Reply
Julian says:
12/03/2015 at 14:34
#joadey# Suggest you hard reset which will wipe the device. Make sure you have
backups!

Reply
Joseph says:
12/11/2015 at 06:38
I had the same thing. I pressed the button to deactivate, and it locked my nexus,
but with a new password (not pattern, letters/numbers) i didnt know. (I am not the
administrator of the screentime app, my father is, so I dont know if the password
would be the password he used for the app.]
Thanks!

Reply
Belinda Poppell says:
12/17/2016 at 11:59
If my settings crash everytime i try to disable a device admin, the only option
left is hard reset????

Reply
Julian says:
12/18/2016 at 22:43
#Belinda Poppell# You can then recover your device from your backup archive. Always
make backups! ??

Belinda says:
01/15/2017 at 08:01
Where is my backup archive?????

karanveet says:
07/28/2017 at 16:04
If your mobile is latest version its automatically delete your app with 3-4 days
other go to any cybercafe .. hope good day

Reply
Daniel says:
09/11/2016 at 03:09
Hello, I installed an app called �Download manager� but now that I tried to
uninstall it it says that I need to remove admin rights. The problem is that
Everytime I try to remove them it crashes the settings before I can remove them,
please help

Reply
Anthony says:
10/03/2016 at 00:25
Im having this exact same issue.please help anyone, please

Reply
Friedrich says:
01/04/2017 at 23:16
its the same thing here.
If I try to unselect the checkbox for �Device administrators� the phone freezes and
says �Unfortunately settings has stopped�

Reply
letlanang says:
07/22/2017 at 19:19
same problem for me..whenever I try to deactivate antivirus the screen lock

Reply
Gerald White says:
03/16/2013 at 01:58
Thank for the information. I am new to android after being with Apple for years. I
will not go back!!

Reply
Julian says:
03/18/2013 at 11:26
#Gerald White# iOS is a much more secure operating system than Android and it
doesn�t allow for developers to self sign their app code either! As for mobile
OS�s, the BlackBerry 10 which runs on QNX is possibly the most secure and efficient
mobile computing platform currently available.

Reply
Richard Lake says:
03/21/2013 at 14:58
#Julian# As a developer, I enjoy the fact that I can produce apps for my own use or
for sharing with other users without having to pay a corporation $110 a year just
for a developers license.

Reply
Rohit Dahiya says:
05/17/2013 at 09:50
That was of Great help man. Thanx a lot.

Reply
Tony says:
05/25/2013 at 22:01
I am having the same trouble as the person in the first comment Mr. Hartman. I
cannot find find the device admin anywhere. It most certainly cannot be found in
security. I would appreciate any advice that would help. Thank you.

Reply
Julian says:
06/12/2013 at 23:57
#Tony# What Android version and device are you using?

Reply
Reyna says:
01/30/2017 at 07:59
I�m having the exact same issues. I am by NO means computer literate however I am
smart enough to figure out that there is some sort of an Android package installed
as well as applications that completely control my device so much so it photographs
every screen I goto. It can override all other authority including gaining password
access to any account I enter. I was unaware until now of course. I was able to
crash it and disable it BUT the next day after it leaves my hands it�s back to the
device control assistant being active and I�m back to square one! I have figured
out that 2 apps that are admins but also restricted from uninstalling. Truly wish I
knew what was in use and could take control of my phone again. Exhausting, please
help. #Julian please email me directly. Truly appreciate your time & any help.

Reply
donna says:
05/25/2013 at 23:44
I have had same ptoblem.. something has control over my phone and wont allow me to
do the things i wanna.. Someone PLEASE HELP!!!

Reply
Julian says:
06/12/2013 at 23:58
#Donna# What Android version and device are you using?

Reply
raju says:
09/11/2015 at 05:21
my requirement is i want to install an app which requires admin roles and can
disable lock patterns ,
but still i want to avoid that , i want to install app but i want my lock screen
pattern also .

Reply
asif says:
02/23/2016 at 10:31
I have tablet and the settings are blocked I cant installed any thing in my tab
there is admin password please Kindly gaude me thanks..

Reply
Chantelle Lawrence says:
05/30/2013 at 09:12
Thank you so much. Was having trouble uninstalling Bullguard off my Android phone.
This method got rid of it straight away. Thanks again.

Reply
Julian says:
06/12/2013 at 23:59
#Chantelle# ??

Reply
Ankit Shah says:
06/12/2013 at 19:30
Thankx man�.Desperately need this information.
Thankx a lot�:):):)

Reply
Joe says:
06/30/2013 at 04:02
Thank you after installing �Android lost� and giving it admin rights it took over
and was a real pain trying to control it without loosing my mental health.
thanks again

Reply
Julian says:
07/01/2013 at 14:09
#Joe# You are most welcome. ??

Reply
Josiah says:
07/26/2013 at 20:35
As others have said, I have an HTC vivid running android 4.0.3 ice cream sandwich,
and the Device Admin settings are nowhere to be found. I�m stuck. Any help would be
greatly appreciated.

Reply
Amin says:
08/25/2013 at 14:56
Hi
I have a htc phone with android 4.0.3 when I go to security section tob remove my
password � I have no permission to do that because I am not administrator � How can
I remove my password from my screen?
I cleaned the credential storage and restart the phone but I am not successful
�.. ??
How can I run this version of android as administrator ????????

Thanks so much

Reply
Julian says:
08/28/2013 at 10:51
#Amin# We don�t have a HTC running 4.0.3 but have found this:
https://code.google.com/p/android/issues/detail?id=31715

Reply
Greg Chandler says:
10/29/2013 at 17:41
I am having a similar problem. I can go to the phone administrator location and
double click on it. It open and I click deactivate, then the phone quickly flashes
and does not deactivate the privilege. It will not show me the �Are you sure�. It
simply skips past it and disregard the deactivation.

Reply
Julian says:
11/05/2013 at 16:00
#Greg# What Android version and device are you using? 4.0 4.1 4.2 4.3>

Reply
roofia says:
07/31/2015 at 21:59
yes..I have the same problem and I�m using 4.3 version..what should I do..?!

Reply
roofia says:
07/31/2015 at 22:01
samsung s3 neo, 4.3 version�pZz help :/

Reply
Cody says:
12/16/2013 at 02:18
Hello sir,
I have a HTC inspire that is running via straight talk. 2 things:
1:I cant receive MMS messages. I can send them but not receive them. the internet
works fine.
2: I cant delete or stop any apps that are on my phone. It says �this app blocked
by admin� when i try to delete one.
Any help??? Please email me directly.
Thanks so much!

cody

Reply
Julian says:
12/19/2013 at 12:52
#Cody# Backup your device � if rooted you can backup the entire device, including
SMS/MMS. If not, then you can get your apps back from the Play Store (assuming you
got them from here in the first place). As for MMS and SMS unless rooted, you will
lose these. You should then do a factory reset. ??

Reply
Jeet says:
02/11/2014 at 20:13
I am having few app which gets disabled and hidden as soon as I configure Exchange
ActiveSync. I need to use both Emails on Exchange ActiveSync and those apps. please
help.

Reply
Jeet says:
02/11/2014 at 20:16
FYI:
I am on Android 4.3 and Exchange ActiveSync also takes control of Device
Administration on the phone, which I don�t want. If I disable the Exchange
ActiveSync in Device Administrators, y Office Emails goes away.

Reply
Julian says:
02/13/2014 at 12:26
#Jeet# The behaviour you describe with Device Admin is normal. Is your Exchange
ActiveSync related to a business you are working for? If so, you should speak with
the admin who will be able to advise you.

Reply
JJ says:
07/23/2014 at 19:24
I was infected by some type of trojan that locked me out of my phone and wa nted me
to pay to have unlocked (yea right). I tried everything short of reloading original
firmware from cellular provider. This trojan looks like a valid Adobe App for
Android but is only a mask for a nasty virus. Once the user authorizes install on
device the trojan creates itself as a system App and device manager. The result is
not being able to remove as device manager because it pops up saying �cannot remove
the system application�. It is reported to originate in eastern Europe and lately
targeted at western countries. I think will try and find in the file folders next.
Just a heads up for you all.

Reply
Julian says:
07/24/2014 at 09:13
#JJ# Please could you email me julian at id-theftprotect.co.uk the URL you
downloaded the malicious app from. I will also need filename/package etc. We will
take a look. ??

Reply
Natalie says:
01/02/2016 at 02:01
I an even locked out of my settings!! I cant fer m�y texts, i cant male Valls but i
van RECEIVE them. HELP! IM USING AN OLD PHONE WITHOUT � SIM CARD SO I PRAY THIS
GOES THROUGH. U CAN EMAIL ME at removed @gmail. com or Gall removed�thank u

Reply
Jessica says:
07/27/2014 at 04:18
For all those looking to solve the mystery of where the heck Device Admin settings
are on phones like HTC Vivid like I have been doing: I was looking to deactivate
Lookout. My exhaustive search has informed me to look in Settings then Location and
Security�which is nonexistent. Then I finally had a �duh moment�. Go to the app
itself and deactivate device admin! Then the �uninstall� option is granted/lit up
in your Settings�Apps. Frustration induced self harm/binge drinking averted.

Reply
Mo says:
07/29/2014 at 23:24
I installed an admin app that required a password to uninstall. I forgot the
password, is there any way to get rid of the app manually?
(without doing a hard reset on the phone!)

Reply
Julian says:
07/30/2014 at 08:28
#Mo# It�s possible on Android. What is the app called?

Reply
casandre leboeuf says:
10/08/2014 at 18:20
thank you so much im using my first smart phone and was unfamiliar with the admin i
would never would have found that i couldnt stand knowing there was something on my
phone i couldnt remove again thanks

Reply
George says:
10/10/2014 at 02:48
I have an HTC One M8 with Delayed Lock installed. It stopped working 3 days after
several months of reliable operation. I have been unable to get it going so thought
I�d reinstall. When I deactivate administrative rights the check mark refuses to go
away. The ability to uninstall in never restored. Is there a way I can force this
app off my device?

Reply
Julian says:
10/16/2014 at 17:21
#George# Simple answer no. Did you make a backup? If you did I�d suggest using
that. If not, you might have to put your device in recovery mode. Are you running
the app on a rooted or non-rooted device? If rooted, you can use the Xposed module
GravityBox which is the method I use for entering recovery mode. This module will
allow you to reboot in recovery mode so you can remove a cache partition and or do
a factory/wipe reset. Further information about recovery mode can be found here:
http://forum.xda-developers.com/showthread.php?t=2239524

Reply
Azeem says:
11/20/2014 at 05:49
how to activate and deactivate profile programmatically in android
Reply
mike says:
02/07/2015 at 15:17
I installed game and then this game locked for uninstalling!I�m unchecked in device
administration but not working!What�s problem?

Reply
Eric says:
02/09/2015 at 22:08
I downloaded an app that requires administration and when I try to deactivate it it
asks for a password. Is there any other way to deactivate it?

Reply
Julian says:
02/16/2015 at 14:17
#Eric# Can you provide the Google Play app download link? We can then test and
provide you an answer.

Reply
Julian says:
02/25/2015 at 10:25
#Eric# What is the app?

Reply
Maryann says:
02/22/2015 at 02:33
We boight a used Galaxy tablet and there�s an app called dinner time on it that we
cannot uninstall. I researched it and it said its a parental control app that is
controlled by another device. So I tried going into the device admin and unchecking
the box but when I press it to uncheck the box, it just goes back to the home
screen and doesn�t do anything. I thought about leaving it but I don�t like the
idea of it being connected to another device. Is there a way to uninstall this app
another way?

Reply
Julian says:
02/25/2015 at 10:16
#Maryann# You have to setup Dinner Time app before it is activated. Also, the app
only works if it is installed on your device and another say your child�s device
(Device Admin is enabled on your Child�s device to stop them from removing the
app). If you don�t want it installed, then you should be able to remove it without
Device Admin. Alternatively you could root your tablet (this allows you to gain
admin privilege) to remove the app. For further information you might want to read
this > http://www.dinnertimeapp.com/faq/

Reply
Richie says:
02/24/2015 at 13:25
Thanks very much Julian, after a frustrating search of Google to remove an App
(Bulldog Mobile) yours ws found and was easy to understand and it worked well.
I had paid for the app and had a free download but with an incorrect email addy and
it would not go away����
Thans again
Richie

Reply
Julian says:
02/25/2015 at 09:51
#Richie# ??
Reply
Ben says:
03/31/2015 at 02:54
I have a Samsung Galaxy s5 and I was asked yo update my browser before my browser
crashed. do i hit ok And It Gave Me A �update browser� ICON Now But It Turned Out
To Be A Trojan virus!!!!!! I can�t get rid of it. I downloaded Bitdefender while on
safe mode it found the virus but when I try to remove it it says that it is an
active administrator and you need to disactivate it. When I click disactivate it
throws me back to the pop up and locks it again. So then I have to restart and try
AGAIN!!!! I would greatly appreciate any advice thank you.

Reply
mehjuba says:
04/25/2015 at 05:13
This method is not working for me.

Reply
Julian says:
04/29/2015 at 11:35
#mehjuba# Can you explain your specific problem?

Reply
dinesh says:
06/17/2015 at 12:17
I have Nokia XL Android based phone. I unexpectedly installed app called Speed
YouTube downloader. When I installed it, it asked for administrative permissions. I
thought it as suspicious at but gave the administrator permission. After that it
doesn�t get uninstalled. Even I tried to deselect the administrator permission in
security settings but the app doesn�t allow me to deselect it. What should I do.

Please help me

Reply
Kaauds says:
06/20/2015 at 06:52
When I try to unchecked the box for device administrator, the screen quickly
disappears before I can deactivate. It�s very annoying. Can I do anything besides
factory reset? My android version is 4.4.2

Reply
Mary says:
08/04/2015 at 03:14
I am having this trouble as well. The deactivate option appears for me, but when i
click it, disappears and doesn�t deactivate anything. I too need help.

Reply
Hakeim says:
10/27/2016 at 23:08
Yea for some reason the same happens to me

Reply
Bonnie says:
06/21/2015 at 02:23
I have two issues going on.
1. My play store seems to do whatever it wants. I go to search for an app and while
I�m looking at it or trying to install it the app will all of a sudden go to
another page that has nothing to do with what I searched for. It is also
downloading apps by itself that I haven�t looked for or even heard of.
2. I have inadvertently installed (or Google play store did) a program that has
taken over my administrator settingd. If I try to deactivate one of the two apps
activated (Android Device Manager and Android Settings) it will flash to another
screen before I even have time to click on it, also does the same thing if I try to
activate one.

Reply
Julian says:
06/24/2015 at 11:04
#Bonnie# Can you take some screenshots and send to julian at id-
theftprotect.co.uk ??

Reply
Pierre says:
08/03/2015 at 11:49
I have bn a victim of malware on my phone. I was instructed to run d phone in safe
mode so as to uninstall and deactivate from device administrator the stubborn
virus/malware. The virus on my phone were actually two and I have managed to
deactivate and uninstall one.The other is proven difficult and an attempt to
deactivate from device administrator leads me back to the lock screen demanding I
make 100pound payment as fine�.Please I need help!!!!!!!

Reply
Marco says:
10/18/2016 at 09:52
Same problem

Reply
Pierre says:
08/03/2015 at 11:50
*My android version is 4.4.2 (kit kat)

Reply
Irfaan says:
08/04/2015 at 19:40
I have the ukash virus on my phone and to uninstall it i have to deactivate it in
�Device Administrators� when i deactivate it, i doesnt allow me to press ok and it
goes back on the virus page, (i then reboot back into safety mode) please help!!!

Reply
Julian says:
08/18/2015 at 13:02
#Irfaan# Restart your Android device in �safe mode�. Next go to Apps (or
Applications folder) and look for an App* you don�t recognise. Google-fu the app
name to make sure it�s not genuine. Tap the App and you can now uninstall. If
Uninstall is greyed out, you will then need to go to Device Admin to uncheck the
App to deactivate and then uninstall. ?? *The app name will always be continually
changed by the malware authors.

Reply
Jordo says:
08/20/2015 at 22:42
We are having same problem except when we tap disable the app administrator the
virus pops up again and blocks us from disabling it .. what do we do now .. please
help

Reply
Shayia says:
08/08/2015 at 13:26
I�ve tried the steps but It will not allow me to remove the selected one it just
sends me back to the settings

Reply
Julian says:
08/18/2015 at 12:52
#Shayla# Can you provide the Google Play application and or package name. Thanks.

Reply
Shayia tucker says:
08/08/2015 at 13:29
I�m having the exact same problem as the last person above me please help

Reply
Shayia says:
08/08/2015 at 13:36
There is some app that I did not download that�s called phone booster that I can�t
Uninstall at all and it tells me that it is an active device administrative so I
can�t Uninstall it how do I fix this?

Reply
Nadine says:
08/23/2015 at 10:05
I am having the exact issue with Phone Booster as the above poster. When I attempt
to uninstall, the tab is greyed out. Apparently it has attained active device
administrator rights, yet doesn�t appear on the device administrator screen so I
can�t uncheck it and subsequently can not uninstall it.
Please help!

Reply
Julian says:
08/23/2015 at 11:10
#Nadine# You will need to restart your Android device in �safe mode�.
http://www.samsung.com/levant/support/skp/faq/868663

Reply
Sivateja says:
08/28/2015 at 18:23
When i am trying to deactivate the app form device adimistration it is taking me
back to settings.
Even my phone is strucked unable to use. I am using sony xperia e .please help me
out in sloving this issue.
Thanks in advance

Reply
Julian says:
08/28/2015 at 18:28
#Sivateja# Which App are you having trouble with?

Reply
Rupai says:
09/22/2015 at 02:49
Same thing happening to my device also, its taking me back to settings such a fake
appzlock app is just a junk!!! What to do please suggest without format is any
possibility is there�

Reply
John says:
09/04/2015 at 09:49
hi i have a moto g 4.4.4 with a parental control app called MobileFence on it from
its previous owner.when i try to delete device admin priveleges� it asks me to
login to my MobileFence account. Please help!!! Is there a root hack where i can
delete this?

Reply
Alor Augustine says:
09/08/2015 at 23:50
I have tried it by deactivation but its not working pls what I do.I am in a deep
shit

Reply
smriti singh says:
09/14/2015 at 12:05
i installed an app called appzlock..but now it wont uninstall..n wont let me to
uncheck it from device administratror..plzz help

Reply
Rupai srkr says:
09/22/2015 at 06:37
Well guys for having troubles in using� appzlock� app, to uninstall it�
Go to settings> select developer option> switch it on> go to debugg>select debugg
app option> select appz lock app option> then go to security> device
administration> select deactivate it> then uninstall from all applications
program.See it has been uninstall�

Reply
balu says:
09/19/2015 at 18:54
Just reset ur mobile. Same thing happened to me with Appzlock

Reply
Rupai says:
09/22/2015 at 03:16
I have installed an app named �appz lock�at first when I installed it , it take me
directly to accessibility and told me to activate, after activating my devie
started hanging even I cant go to settings the system was full hanged then from
start button by long press any how went went to accessibility and deactivated it,
but when tried to uninstall it no uninstall option was available just only I can
deactivate �show notification option�then I went to play store and from there I
tried to uninstall it, then there also no uninstall option given just showing
�Deactivate�then I tried to deactivate but not working at all, then I tried you
procedures from setting went to device administration options and tired to disable
but it sending again to setting options, and along with when I am playing games,
surfing Internet,watchings youtube shows , ads are coming and coming, and even when
I turned on the device from push button every time its opening play store and
randomly they select one app to download , its fake app please help�

Reply
Rupai says:
09/22/2015 at 03:19
I am using android device 4.1.2

Reply
sachu says:
09/22/2015 at 13:17
I am going to follow this
Reply
Adi says:
09/23/2015 at 11:43
Hey, I have a Samsung tab 3 neo with android 4.2.2. It�s not rooted and is provided
by my college. Recently the installed an app secure launcher on the tab which does
not let me access anything but the studying material on the tab. I also can�t
access the settings and task manager due to security policies. How can I remove
those security policies???

Reply
aman Rathod says:
09/29/2015 at 09:19
I stuck in one app that is not deactivated in device administrator what can I do..?

Reply
kanika says:
10/03/2015 at 04:28
Hello sir help me out please

Reply
Name says:
10/09/2015 at 08:54
THANK YOU SO MUCH Rupai srkr !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IT WORKED! F*** THAT
APPZLOCK APP! lol what a p.i.t.a. right?

Reply
Nayan says:
10/16/2015 at 07:45
I have installed an app called applock and set a password for camera and few
apps .and after that I am unable to open camera even if I type my password.I am
unable to deactivate or uninstall the app.even I can�t do it through your idea .it
is not shoeing that app in the menu box or on the home screen how can o get rid of
this problem please help me.you can send the solution to my email also please give
solution

Reply
J says:
10/18/2015 at 16:38
Same here

Reply
J says:
10/18/2015 at 16:38
PLEASE HELP. I�m trying to do this but there�s an app called appzlock that is
running as an administrator but it doesn�t list as one so I can�t get rid of it. It
has malate and it�s screwing up my phone. I DONT KNOW WHAT TO DO

Reply
Cathy says:
10/22/2015 at 10:16
I have that same stupid app Not and it will not let me deactivate it

Reply
Gokul says:
10/21/2015 at 18:22
Pls help me� I accidentally downloaded an application called appzlock. I can�t able
to uninstall it. When I scanned with cm security it says that its a malware. Please
say some ways to uninstall it� The above steps didn�t work.. Pls reply fast
Email:gocoolkrish1999@gmail.com
Reply
kiran says:
11/03/2015 at 13:34
I also faced same problem with appzlock I went into accessibility and tried many
times I frequently switched off /on my device when it boots up I quickly go to
settings and disables it.To uninstall it I uninstalled an app called more shortcuts
when I switched off its device administration I quickly switched off the appz lock
then I could uninstall it

Reply
Julian says:
11/05/2015 at 10:16
#Everyone# Suggest you install Greenify App, which places an app in hibernation.
Alternatively, you could restart the device in Safe Mode and then go to Device
Admin to uninstall the App. I�ve tested both of these methods and they do work.

Reply
Cathy says:
10/22/2015 at 10:15
The information is not working

Reply
Jay says:
10/23/2015 at 19:01
I have installed APPZLOCK now i cant uninstall it even it is not appearing in
device admin. Plz give me sol.

Reply
ivy says:
10/25/2015 at 01:37
OMG thank you so much.I finally uninstalled it. ??

Reply
Visitingmamba says:
11/17/2015 at 02:16
Hi Julian,
I have got this ransomeware on my Note 3. I have rebooted in safe mode. When I try
to deactivate the admin privilege, it takes over the screen with Australian Federal
Police ransome warning. How do I get it out?

Reply
Julian says:
12/03/2015 at 14:30
#Visitingmamba# Have you tried a hard reset, which will wipe your device? Hope you
do regular backups! ??

Reply
Fahim says:
11/17/2015 at 16:43
I was also facing same issue then I tried to turn off service of Appzlock in
Settings�>Accessibility. When we try to click on this service it was going off
before turning off I keep on tried then finally turned off and uninstalled the app.
This worked for me you guys can try and see.

Reply
shyam says:
12/02/2015 at 11:45
Thanks I resolved my problem by deactivating USB security system app
Reply
Chaniel Hope says:
12/21/2015 at 17:33
Thank you so much.This is really useful and helpful.An application was
automatically downloaded to my device and I couldn�t deactivate it or uninstall
it.Now I just could solve this problem by following your advice.Thank you ??

Reply
Kim says:
12/26/2015 at 02:11
when i try to uncheck the activated app, it wont let me. it makes my setting stop.
can u email me plz? thx

Reply
Pranjal says:
12/28/2015 at 04:28
Hye,
I have a bit complicated problem the app lock is the device administrator and
moreover thw settings os also locked.
Kindly tell how to bypass the app lock

Reply
tayo says:
01/06/2016 at 17:22
I have deactivated administrative privileges given to avast free anti theft app but
would not deactivate, I have tried an hard reset and tried again and again but
still will not deactivate. I therefore cannot uninstall the app. What do I do?
Android version 4.2.2.
You install this apps, but getting reed of them becomes an headache!

Reply
Ryan Scheffert says:
02/01/2016 at 17:59
Please help! I�m on the Samsung Galaxy Tab 3 7.0 and I installed Norton Mobile
Security. But I want to uninstall it because it�s causing network issues and
causing my tablet to become so slow I can barely open any apps at all. But when I
go to the app in applications manager, everything is greyed out. I can�t click
anything. And when I go to Device Administrators and click on the check box for
Norton and click �Deactivate� it doesn�t do anything. I do not have any backups and
I really don�t want to completely reset it, as that would mean losing everything!
Please help me!

Reply
Ryan Scheffert says:
02/01/2016 at 18:02
The tablet is running on Android 4.4.2 by the way.

Reply
James says:
04/09/2016 at 09:20
I followed your instructions and was able to remove the app, Thank you

Reply
Julian says:
04/10/2016 at 20:11
#James# ??

Reply
satybhan says:
04/16/2016 at 16:59
My Google play store connection time aut retry problem Samsung galaxy grand neo
plus 4.4.4 GT 190601 please help me.

Reply
Roxane says:
04/22/2016 at 10:17
Hi,
I have a Samsung galaxy s3 and had cm security downloaded. It is now locked as an
administrator on the phone. I don�t have the pattern to unlock it or the email
address to recover the password. How can I remove it as administrator and
completely from my phone. I have tried to remove administration but it needs the
pattern. In settings I don�t have the option to force stop or uninstall. In
playstore it only gives the option to deactivate or open and wont deactivate
because of the administration rights on it

Please help desperately

Reply
Drashnar says:
04/25/2016 at 18:30
Not sure if you know the answer to this, but maybe you can help.

I�m using Outlook for Android to connect to my company�s exchange server. Before I
set it up to connect, I removed the Outlook App�s Device Admin rights. Now I can
connect and get all my information, but do not get the same popup that I do
(regarding security policies, etc) if I try to add an exchange account through the
normal Settings -> Accounts menu.

Is there a way to verify that remote wipe (or other administrative features) will
not work, short of IT trying?

Thanks for the Help

Reply
Julian says:
06/03/2016 at 20:51
#Drashnar# From what you are saying you are using a personal device. To use the
remote lock or wipe on your Android device, you will need to be using Android
Device Manager > https://play.google.com/store/apps/details?
id=com.google.android.apps.adm

Reply
donald says:
05/03/2016 at 16:20
Installing apps from other sources is turned off by administrator , so I can turn
it on to.install android app

Reply
abubakar shah says:
05/10/2016 at 16:44
My device administration sitting have some problem.my mobile screenaautomaticaly
off. Plz do some help

Reply
abubakar shah says:
05/10/2016 at 16:47
My phone name is Haier G30.it has someaadministration problem. Screen is
automatically off.

Reply
Keisha=Kid says:
06/03/2016 at 14:04
My Android Version Is 4.4.2 Kernel Ver. This Is My Question Is It Necessary To
Activate My Android Device So I Can Forcely Uninstall It?? Cuz Like I�m Scared That
Something Will Happen To My Phone�.. Please Help I NEED Your Help�. Thanks

Reply
Julian says:
06/03/2016 at 20:58
#Keisha=Kid# Do you mean Android Device Manager? If not, can you clarify with more
information.

Reply
kellie arnold says:
07/05/2016 at 01:15
I�ve tried that went to the administration clicked on go power master then I
clicked sedative and it didn�t work. I went to setting then clicked on app to try
it that way but it won�t let me force stove are anything�..
Please help

Reply
Satyam says:
07/15/2016 at 17:32
I have cool pad dazen1, I have some hanging problems due to an which was not
deleted from my mobile and I also disabled, Clear data and also do factory reset
data 2 times but the app was not removed from my device and create a problem.

Reply
Satyam says:
07/15/2016 at 17:33
I have cool pad dazen1, I have some hanging problems due to an app which was not
deleted from my mobile and I also disabled, Clear data and also do factory reset
data 2 times but the app was not removed from my device and create a problem.

Reply
johnlloydmendevel says:
08/01/2016 at 05:42
help me please my device is Samsung galaxy Grand prime i have a com.google.system
in my device

Reply
syaf8 says:
08/14/2016 at 06:50
Hi

I have a problem to uninstall assistive touch app. The problem is when i want to
deactivate the app form device administrator setting, it force the setting to
unfortunately stopped. I am unable to uninstall this app because everytime i tried
to deactivate it keep giving same error. Kindly need your help to solve this issue

Reply
Ron Gustafson says:
09/01/2016 at 15:33
Julian

I know this blog doesn�t look as if it�s still managed. But just in case it is, I
would like to ask you a question. When attempting to deactivate Android device
manager in the list I get a �settings has stopped� warning, then, of course it
takes me out to my home screen. I�ve searched through all my files & searched the
internet pertaining to ADM & can�t figure it out.
It�s time to ask the professionals!! Do you have any advice as to how I can fix it
so that I can deactivate my ADM? Thank you for your time.
Respectfully,
~Ron Gustafson

Reply
Julian says:
09/15/2016 at 21:51
#Ron Gustafson# I was able to reproduce the issue. Try this > Settings > Location >
Tap Device Manager. You can now UNINSTALL or FORCE STOP ADM. I suggest FORCE STOP
which should now allow you to deactivate ADM.

Reply
Brad says:
09/19/2016 at 16:29
Hey Julian,

I have CM Security on my phone and I am trying to disable its administrator rights

on my phone. But every time I do the settings app crashes. My goal is to uninstall
the app completely. I have cleared it�s cache, disabled its accessibility, but
cannot uninstall it. I have tried doing all of this right after reboots, even in
safe mode. I don�t know what else to do apart from using a file browser and
deleting its files or a factory reset (which I really do not want to do).

Any help or advice would be greatly appreciated!

Galaxy Note 5
Model Number SM-N920V
Android Version 6.0.1
Kernal Version 3.10.61

Reply
a y u b says:
09/28/2016 at 07:37
But in my ZEnfone C

Click > Settings > Security > Device administrators and TAP the app you want to
disable Device admin
The Device administrator screen will appear > TAP > Deactivate �
then button �do nothing�

How To Deactivate????

Reply
kona says:
10/07/2016 at 13:50
Hello, i have a samsung s7 and the phone is administrator controled. I dont have a
google account on my phone and it wont let me add one because administrator wont
let me. can someone help on how to add an account through some other method so that
i can access google play and add vital apps? i dont want to ask the administrator
because it will be a couple months before they get back to me�

Reply
jaseel says:
10/22/2016 at 03:53
My Samsung s3 can�t start after changing device administrator.Samsung emblem only
seeing when phone on.please help

Reply
Arby says:
10/22/2016 at 13:42
hey Pls I have tried everything thing but I can�t force stop my avg antivirus what
step should I take please please please the antivirus app is taking a lot of my
phone space please help.

Reply
Hakeim says:
10/25/2016 at 01:31
Hi I have a LG Optimus and i was trying to install an app that i thought was real
but was a fake and I accepted it as my phone aadminisator but it kept on putting
random ads on the phone. So I tried to disable it but everytime I tried to disable
it my phone shut off and when I tuned it back on i was at the home screen. Please
help me out!!!

Reply
abd rasheed says:
11/16/2016 at 01:50
Thanx for the help it is very usefull thanx now phone is nice and the playstore
don�t open now by itself

Reply
Clarie says:
11/25/2016 at 19:15
Thank u so much I was having a very hard time deleting showbox and I�m so happy
because it had said I had some type of virus and I knew it came from that app so
thank u so very much for this information

Reply
Julian says:
11/29/2016 at 16:36
#Clarie# ??

Reply
Pulkit goyal says:
12/29/2016 at 12:04
Sir i have read your article but in my android phone,android kitkat 4.4
there sticks a malware named as �india2?which can�t be uninstalled from my phone
and when i try to disable its device admin rights my phone screen shuts and then i
have to open it again
I HAVE TRIED everything like safe mode etc but nothing can�t helped me
because of that malware my wifi stops without my permission and cellular network
turns on
i think it is a pornographic malware
i hope that you could help me in any way

Reply
Indrajeet says:
12/29/2016 at 17:57
Some Unwanted app is opened in my endroid phone when I on Internet connection still
after installation please help

Reply
Juan says:
01/08/2017 at 12:11
I on galaxy note 4 same thing can�t deactivate administration settings cash what do
I do

Reply
Eugene says:
02/08/2017 at 00:34
sir how can i open my phone after activating the administrator devices which are
the samsung and 360 security?
i can open it but the logo of samsung only popup.

Reply
Kennedy says:
02/13/2017 at 09:40
My fon just knocked off and wen l try to switch it on it is keeping on displaying
the first welcome message. wat can i do to rectify this

Reply
Brandi says:
03/31/2017 at 18:58
I�m having the same issue. Did you find a solution?

Reply
Ba Wild says:
02/22/2017 at 21:55
Recently I am getting large numbers of pop up adds � not just on the browser but
across any app AND even over my own photos on the device.

MOST worrying is that when I go to settings > apps > gear/settings > app
permissions�. I immediately get the response �Unfortunately Settings has stopped�.
I must have tried 50+ times.

I have downloaded NO apps from �Unknown Sources� only from Google Playstore.

No amount of deleting apps or trying to delete files will succeed, sadly.

Neither Norton, McAfeeMalwarebytes, Lookout, AVG cleaner, Clean Master or Security

Lab was able to uninstall any of the files.

So the main things a Google search and your own site suggests to try seemingly
cannot work.

Can Julian or anyone else help me please. Really stuck!

Reply
G.Thilak sai says:
03/09/2017 at 18:02
Bro I�m having slight problem in uninstalling a app . It�s actually kept as data
administrator . When I deactivated it , it automatically the screen locks but that
app is not deactivated. Please help mgs with this problem.

Reply
sajag says:
03/19/2017 at 12:39
It doesn�t work. Idone the same for removing virus in safe mode but couldn�t. There
appear nothing after I click on deactivate it remains same. Please give me some
suggestions to solve it out.

Reply
Fred Van Valkenberg says:
03/19/2017 at 15:34
Thank You � You are GREAT. You helped me uninstall the Damnable APPLOCK-FINGERPRINT
LOCK� APP.

You are the BEST !

Reply
Jenny says:
03/20/2017 at 07:07
I keep getting �settings has stopped� whith Go Security app but when i tried with
the other apps with device admin it worked.pls help

Reply
Aman says:
03/20/2017 at 13:40
I installed a app named kk launcher now device administration forcefully when i
want to uninstall? it an option come and in the option it is written that �manage
device administration� i always go to this setting and when i deselect it a message
from settings came that �settings� cannot be used please try to allow permissions
and settings having No Permissions what should i do Bro?

Reply
Godwin says:
04/05/2017 at 09:37
hi brother, when I deactivate my device administrator in my phone, it can�t respond
the deactivate, how I do my brother.

Reply
Godwin says:
04/05/2017 at 09:44
i use Vodafone smart 4, I don�t know how I can deactivate my device administrators
in my, when I deactivated, i t can�t respond. and when I unstall that file also it
can�t.

Reply
Arta says:
04/07/2017 at 08:51
I have a galexy j7 samsung,when I want to disable admin setting to erase app there
is problem:(unfortunately ,settings is stoped) and I can not erase it.

Reply
Omkar Sharma says:
04/10/2017 at 09:40
I have Intex aqua 4G lite my problem is that i have installed fake DFNDR app from
Browser and it is not uninstalling plz tell me Julian sir what I do to uninstall
this fake app

Reply
Runu Dey says:
04/15/2017 at 10:56
I have an app named chat lock as device administrator. When i want to remove it as
device administrator , i isn�t working. What to do?

Reply
Runu Dey says:
04/15/2017 at 10:57
I use samsung note 5

Reply
Jay says:
04/22/2017 at 21:31
Hi, I�ve been having a problem when i have a pop up saying Wrong Archetecture from
Google play services so I�ve been look through the internet so much to try and find
a fix but everytime i try to disable it as a device adminstrator my settings app
crashes! Please help me, I�m on a Samsung Galaxy A3 2016 SM-A310F. Thanks.

Reply
Chris Franco says:
04/24/2017 at 03:07
I got a Samsung Galaxy S III and I got the app dfndr and when I do what the phone
says it won�t do what I say it to do

Reply
SUNIL Kumar Sethi says:
04/25/2017 at 08:10
My phone Lyf f1 an app named Antivirus pro when I want to uninstall it it to change
device administration to deactivate but when I press deactivate then the screen
locks please give me the solution

Reply
Vincent says:
04/28/2017 at 02:05
Thank you so much, it worked. I got rid of a corrupt phone admin and ive been stuck
with it for a week.

Reply
joel says:
04/28/2017 at 11:52
Sir I mistakenly installed a device administrator app then t I can�t uninstall it
and I can�t even remove it from device administrating apps so I cleared all data in
my phone now that app is not on my phone . So my question is will that app still
read my emails and contacts and control my device? (FYI my device is Asus zenfone
5) thank you

Reply
Jorge says:
05/23/2017 at 15:19
Hello sir
My phone brand is MyPhone dtv72
I have download an app named Wifi-hacker v2.

I install the app then open it then its says you must activate the device
administrator,after i click activate the app virus just pop-uped then its says they
need 300$ to deactivate the app and my phone is very hard to shutdown and I need to
open the battery to work again and so even I change the app permission the app will
pop-up like a ghost.
Please help me sir how to uninstall, deactivate,remove the app because non of that
3 I cant do.

Reply
Ansh Chhabra says:
05/27/2017 at 08:35
i have a problem deactivating defender as the dwvice administrator on doing so my
mobile shuts off and in application manager it evsn does not show a fotce stop
option for the same. plzzz can u reply on the same.

Reply
Mohd Affan says:
05/31/2017 at 11:34
Hey i have done the same process over and over this app have administrative rights,
when ever i click on disable it locks the screen of my phone and nothing happens to
it. I even tried it in safe mode its doesn�t help my phone is getting messed up,
Please if you can show to any thing how to remove this app and my phone is galaxy
grand 2 Thank you

Reply
Allie says:
06/07/2017 at 14:43
Hi there. i have an app under device manager. When i try to deactivate my screen
goes black.Please advise.

Reply
aljo varghese says:
08/05/2017 at 06:24
sir�.i am using lg d686 gpro lite�.i cannot uninstall my device administrator��i
downloaded an aplication which automattically switch on the administrator��when i
try to deactivate,phone automatically locked��that app restricts from me to
deactivate��i cannot uninstall that app�.bt its running�..it cannot forcely
stop�.,what i do�.i afraid that my phone will be hacked by others��

Reply
Tim Wilson says:
08/26/2017 at 10:34
Thank you so much for the help, that app was driving me crazy.

Reply
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