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caring relationships between people—an environment that welcomes new ideas and
encourages constructive feedback; one in which management actively serves as a
catalyst for nurturing and then disseminating new ideas. One of the functions of
management is to recognize communication barriers so that the organization can avoid
them. Discussed below are some of the most significant communication barriers to
avoid.
Communication barrier: Consistency of words and actions. Are the actions of your
organization consistent with its policies? Does management say they care about
innovation, but promote those who don’t rock the boat? Do they say that they reward
excellence, but give across-the-board raises? Do they say they reward creativity, but
have a long-drawn-out approval process that frustrates anyone with a new idea?
Communication barrier: Poor listening habits. When report cards are given out for
how well we listen, very few of us would receive passing grades. Barriers to listening
include assuming a subject is uninteresting and tuning out, focusing on the delivery
rather than the content, reacting too quickly before the message is completed, picking
up on emotional words and not hearing the rest of the message, listening only for facts
rather than trying to absorb ideas, allowing yourself to be distracted, and avoiding
listening to subjects that you don’t understand. Everyone must learn to overcome these
barriers.
The bottom line is that there are four elements required to make communication thrive.
First, every organization requires accessible, affordable, easy-to-use technology.
Second, an open, honest work environment should be embraced. Third, people should
be encouraged to break down the communication barriers that exist. Last, great leaders
must communicate the guiding principles, beliefs, and values of the organization—this
will rally everyone to a common cause. For just as the stars were used to navigate ships
in the night, these guiding principles dictate what is important, how decisions are made,
how people are rewarded, who gets promoted, what kind of person joins the
organization, and how people communicate with one another.