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Document Details
Workflow Information Center, Diagnostics, & Community
References
Type:
PROBLEM
Status:
PUBLISHED
Last Major
APPLIES TO: Update:
Nov 2, 2016
Nov 2, 2016
Last Update:
Oracle Workflow - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Related Products

SYMPTOMS Oracle Workflow

When trying to start Workflow Mailer or Workflow Agent Listener components, the following error appears: Information Centers
Information Center: E-Business
'Service Component Container is not running' Suite Oracle Workflow (WF)
[1320509.2]

Document References
CAUSE E-Business Suite Diagnostics 11i
Test Catalog [179661.1]

The Workflow Mailer and Workflow Agent Listener Services are now defined as Generic Service Component (GSC) Services (also Concurrent Processing - Generic
referred to as containers) within the Generic Service Management (GSM). GSM is an extension of Concurrent Processing, which Service Management (GSM) in
provides a powerful framework for managing processes on multiple host machines. On each host, a Service Manager acts on behalf of Oracle Applications 11i
[210062.1]
the Internal Concurrent Manager (ICM), allowing the ICM to monitor and control service processes on that host. Service containers and
their service components are run through GSM via Oracle Applications Manager (OAM). E-Business Suite Diagnostics
A service container is an instance of a service that manages the running of the service components within it. References for R12 [421245.1]

There are two workflow service containers:

1. Workflow Mailer Service -> used to manage Workflow Mailer components to perform send and respond e-mail processing for the Recently Viewed
Notification System.
''Service Component Container
2. Workflow Agent Listener Service -> used to manage Workflow Agent Listener components to process messages on BES agents. is not Running'' when Trying to
Start Workflow Components
The Generic Service Component (GSC) is a technology that Workflow Mailer and Workflow Agent Listener depend on for all process [733335.1]
control. The GSC framework is responsible for the starting, stopping and monitoring of these processes. The Mailer or Agent Listener How To Remove
will not start or respond to any commands from OAM if GSC is not properly configured and running. The diagram below describes how WSH_INVALID_TPDATES
these sevices are managed as a part of the concurrent tier. The Concurrent Manager will spawn at least one instance of the Generic Exception On Delivery Details
[339154.1]
Service Manager (GSM). GSM will, in turn, invoke an instance of the Generic Service Component Container (ie Workflow Mailer Service
and Workflow Agent Listener Service). Ship Confirm Errors with Trip
Selected for Ship Confirm has
Errors of Document Category
has No Valid Sequence
Assigned [2084869.1]
Ship Confirm Error: The
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[845550.1]
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[1456224.1]
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This allows the Workflow Components (Workflow Notification Mailer, Workflow Deferred Agent Listener, Workflow Java Deferred Agent
Listener, etc) to concentrate on their functional purpose and leave the management of starting, stopping, suspending, continuing,
refreshing, up to their containers, or GSM Services.

Before starting the Workflow Agent Listener or Mailer components you need to make sure that the workflow service containers are
started, and that the GSM is currently running

If GSM is not running then take a look at:

Document 210062.1

SOLUTION

To Start the Workflow Services :

Log in as SYSADMIN in OAM then navigate to:

1. Sitemap > Generic Services > Status Overview > View All > Generic Service Component Container > select Workflow Agent
Listener Service > Start

2. In the same page select Workflow Mailer Service > Start

Now the components should start according with the start mode that has been set:

- Automatic
- On-Demand
- Manual

Workflow Information Center, Diagnostics, & Community

Please reference the Workflow Product Information Center Document for Top Workflow Resources: Document 1320509.1

For additional help, please refer to one of the following documents on diagnostics to address current needs. Providing
diagnostic output on an issue for support when logging a service request is very helpful.

Document 179661.1 for 11i or Document 421245.1 for Rel 12.x

Collaborate with industry peers at the Core Workflow community.

Please see Document 1186338.1 for recorded Workflow Webcasts.

REFERENCES

NOTE:179661.1 - E-Business Suite Diagnostics 11i Test Catalog

NOTE:210062.1 - Concurrent Processing - Generic Service Management (GSM) in Oracle Applications 11i
NOTE:1320509.1 - Information Center: E-Business Suite Oracle Workflow (WF)
NOTE:421245.1 - E-Business Suite Diagnostics References for R12
Didn't find what you are looking for? Ask in Community...

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Attachments
WorkflowServices.gif (22.37 KB)

Related
Products

Oracle E-Business Suite > Applications Technology > Integration > Oracle Workflow > Workflow Agent Listeners > WF Agent Listeners

Keywords
CONTAINERS; JAVA NOTIFICATION MAILER; LISTENER; LISTENER SERVICE; NOTIFICATION MAILER; SERVICE MANAGERS; SERVICES; START LISTENER; WORKFLOW AGENT

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