CLIENT RESULTS − TURNING

CHANGE INITIATIVES INTO

TANGIBLE RESULTS

The challenge for BOC In addition, BOC also perceive various wider
8 years ago BOC needed to improve its ‘cultural’ benefits connected to explaining
success ratio in implementing major projects change to business people, creating
and programmes. But in doing so, the conscious competence and providing the
company did not want to become dependent organisation with a standardised language
on external consultants. It realised that the and way of thinking about change.
people aspects of implementation could not
be ‘outsourced’ and it needed to be a core
capability of its global organisation. As a
result, BOC came to Changefirst to help it
build internal change capability.

BOC defined this as:

¾ ability to deliver major initiatives on time

and In budget
¾ leaders who understand the people
dynamics of change
¾ shared language and approach

A partnership: BOC and Changefirst

Changefirst trained key BOC personnel in
the use of its proprietary implementation
processes and tools. Consequently BOC
facilitators trained their own staff in a sub-set
of the tools. Over time this approach was
formalised into a training curriculum used
globally, supported by classroom and e-
learning solutions. During an 8 year period,
changefirst practitioners have worked with
BOC project staff to review project progress,
the practical use of the methodology and to
give just-in-time coaching at vital moments.

The last and critically important stage was ®

* PCI (People-Centred Implementation) is a
BOC integrating PCI®* into key disciplined process and a robust set of tools to
processes such as project planning, risk transform how people operate and behave in an
management and M&A. organisation

Results: The benefits for BOC About The BOC Group

BOC point to significant business results
from their investment in PCI including:
1. Global technology implementations
such as SAP.
2. Restructuring of key regional
businesses.
3. Post-merger integrations in Poland
and Canada.
4. Productivity projects in Operations
and Commercialisation.
Serving two million customers in more than 50
countries, The BOC Group is one of the largest
global gas companies. It employs around 30,000
people and had annual sales of nearly £4.6 billion
in 2004.
For more than a century BOC's gases and
expertise have contributed to advances in many
industries and aspects of everyday life, including
steel-making, refining, chemical processing,
environmental protection, wastewater treatment,
electronics and health care.

Changefirst Ltd ● Tel: +44 (0)1444 450777 ● www.changefirst.com