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The document provides information about residential tenancy bonds in Victoria, including how bonds work, how to make changes or claims on bonds, and how the Residential Tenancies Bond Authority (RTBA) manages bonds. The RTBA holds bonds in trust, processes changes and claims, and ensures bonds are repaid to landlords and tenants appropriately according to agreements or Victorian Civil and Administrative Tribunal orders. The document outlines the procedures for lodging bonds, making changes or claims, and how repayments are processed.
The document provides information about residential tenancy bonds in Victoria, including how bonds work, how to make changes or claims on bonds, and how the Residential Tenancies Bond Authority (RTBA) manages bonds. The RTBA holds bonds in trust, processes changes and claims, and ensures bonds are repaid to landlords and tenants appropriately according to agreements or Victorian Civil and Administrative Tribunal orders. The document outlines the procedures for lodging bonds, making changes or claims, and how repayments are processed.
The document provides information about residential tenancy bonds in Victoria, including how bonds work, how to make changes or claims on bonds, and how the Residential Tenancies Bond Authority (RTBA) manages bonds. The RTBA holds bonds in trust, processes changes and claims, and ensures bonds are repaid to landlords and tenants appropriately according to agreements or Victorian Civil and Administrative Tribunal orders. The document outlines the procedures for lodging bonds, making changes or claims, and how repayments are processed.
Receipts issued by the Residential Tenancies Bond Authority (RTBA) show the current bond and party details registered with the RTBA as at the date shown on the receipt. You should retain the receipt and store it in a safe place until the bond is repaid
ABOUT THE RTBA CLAIMING THE BOND
The RTBA is an independent agency of the Victorian By Agreement Government responsible for receiving, registering and repaying When a tenancy ends, the landlord/agent and tenant should bonds on all residential tenancies within Victoria. The RTBA attempt to agree about how the bond will be divided among them. holds bonds in trust for all the parties to the bond (tenants and After agreement is reached, all parties are to complete a Bond landlord/agent). Claim and send it to the RTBA. TELLING THE RTBA ABOUT CHANGES All tenants and the landlord/agent registered with the RTBA for The RTBA must be told about any changes to the parties to the that bond must sign the claim form or approve the equivalent bond, otherwise the RTBA may not be able to repay the bond. The electronic transaction. The claim cannot be processed if any RTBA is only permitted to repay bond money to landlords/agents signatures are missing or different to the signatures on the Bond and tenants who are registered with the RTBA as the parties to the Lodgment or subsequent transfer forms. bond. The whole bond must be claimed. The RTBA does not make part Change of tenant repayments of a bond except when directed by Victorian Civil and Administrative Tribunal (VCAT). Whenever a tenant enters or leaves the tenancy, a Tenant Transfer must be completed and sent to the RTBA within 5 days of By VCAT Order the change. The transfer requires the signature of all of the If the landlord/agent and the tenant cannot agree as to how the outgoing, continuing and incoming tenants, and the landlord/agent. bond should be divided, either the landlord/agent or tenant can Tenants or landlord/agents who do not complete and send a apply to VCAT to settle the dispute. After hearing the application, Tenant Transfer to the RTBA may be fined. VCAT may make an Order directing the RTBA to repay the bond Change of landlord or agent and who should receive what amount of money. To claim a bond that is the subject of a VCAT Order, send the RTBA a completed If a new landlord/agent takes over the property, the old and new Bond Claim form with a copy of the entire VCAT Order attached. landlord/agent must complete and sign an Agent/Landlord Transfer, and send it to the RTBA within 5 days of the transfer. Loans from the Director of Housing The new landlord/agent must give the tenant a copy of the If this bond was provided as a loan from the Director of Housing completed and signed form. (DoH), the DoH Loan number should form part of the bond If a landlord/agent does not send an Agent/Landlord Transfer to record. Please contact the RTBA if the DoH loan number is not the RTBA or fails to give the tenant a copy of the advice, the printed on the front of this acknowledgement. landlord/agent may be fined. At the end of the tenancy, the RTBA must repay all of the loan to If a landlord/agent changes their contact details, they must advise the DoH unless there is a VCAT Order directing repayment of all the RTBA. Please contact the RTBA for further information. or part of the bond to the landlord/agent.
RTBA ONLINE Method of Repayment
RTBA Online is an internet facility where any party to a bond can If the RTBA approves a Bond Claim, individual repayments will be review the status and history of the bond, and initiate lodgments, made to each payee according to the following hierarchy: transfers, and claims, and find an outstanding bond repayment. Directly into a bank account, if valid bank account details Log onto rentalbonds.vic.gov.au or follow the link from are available, signatures can be matched, and there are rtba.vic.gov.au. no amendments on the form to this information; or PRIVACY By cheque to the payee’s forwarding address; or Retained by the RTBA pending receipt of appropriate The RTBA is bound by laws that protect your privacy concerning repayment details. the collection, use, and disclosure of personal information. Where required or allowed by law, we may disclose the information to If you do not receive the repayment you were expecting, please other State and Commonwealth governments or agencies. You contact the RTBA. can request access to your personal information by contacting the TENANCY AND BOND ADVICE RTBA. For issues involving bonds, contact the RTBA. For general tenancy advice and information on dispute resolution, visit the Consumer Affairs Victoria website at consumer.vic.gov.au and follow the links to renting
CONTACT THE RTBA
MAIL TELEPHONE Residential Tenancies Bond Authority 1300 137 164 Locked Bag 007 9:00 am to 5:00 pm Monday to Friday (except public holidays) WENDOUREE VIC 3355 INTERNET EMAIL rentalbonds.vic.gov.au rtba@justice.vic.gov.au