TABLE OF CONTENT

1. Executive summary
2. Introduction to Training and Development
3. Importance of Training and Development
4. Need for the study
 Title of the project
 Statement of the problem
 Purpose of the study
 Scope of the study
 Objectives of the study
5. Research methodology
 Sampling plan
 Area covered
 Methodology
6. Data collection
 Primary data
 Secondary data
7. Data Analysis
 Statistical tool
 Statistical package
8. Limitation of the study
9. Theoretical aspects of training and development
10. Introduction to the company
11. Analysis and interpretation
12. Findings
13. Suggestions
14. Conclusion
15. Bibliography
16. Annexure
 TRAINING & DEVELOPMENT SURVEY AT BSNL

Strongly Somewhat Neither agree Some Strongly

S.N QUESTIONS disagree disagree nor disagree what agree
agree

Training helps in increasing productivity of 1 2 3 4 5

1.
employees, to achieve organizational goals.

2. Training programs are well-planned. 1 2 3 4 5

3. Training programs are of sufficient duration. 1 2 3 4 5

4. Training is periodically evaluated and improved. 1 2 3 4 5

Training programs emphasis on developing 1 2 3 4 5

5.
technical & managerial capabilities of employees.
Training of workers is given adequate importance 1 2 3 4 5
6.
in your organization.
Employees are sponsored for training programs 1 2 3 4 5
7.
after carefully identified developmental needs.
Those who are sponsored for the training 1 2 3 4 5
8.
programs take the training seriously
9. Employees in the organization participate in 1 2 3 4 5
determining the training they need.

The quality of training programs in your 1 2 3 4 5

10.
organization is excellent.

External training programs are carefully chosen 1 2 3 4 5

11. after collecting enough information about their
quality and suitability.

There is a well-designed and widely shared 1 2 3 4 5

1.
training policy in the company.
EXECUTIVE SUMMARY

Telecommunication is a technology intensive industry with a high probability of obsolescence.

Our country has witnessed a number of technologies varying from magneto exchanges to the
modern New Technology Digital Switches. We have also seen changes in the transmission
technology starting from carrier systems to the DWDM systems providing long distance circuits
across the length and breadth of the country. Telecommunications today is both a public utility
and a vital infra-structure. Therefore an in house training center is an essential institution for
continuous training of the officers and employees in this key technological field.

Training is a process through which a person enhances and develops his efficiency, capacity and
effectiveness at work by improving and updating his knowledge and understanding the skills
relevant to perform his or her job.

Training also helps a person cultivate appropriate and desired behavior and attitude towards the
work and people. Unless training is provided, the jobs and lives of employees in organizations
are at stake.

It gives people an awareness of the Rules & Procedures to guide their behavior. It is an
application of knowledge to improve the performance on the Current job or to prepare one for an
intended job.
Organization & individual for their survival & attainment of mutual goals should develop &
progress simultaneously; this can be done mainly through training technique because training is
the most important technique & it is a value addition to the organization through Human
Resource Development for the development of the employee. The employee she/he been
selected, placed & introduced in an organization should be provided with training facilities in
order to adjust & make them suitable for the Job as no organization can get a candidate who
exactly matches with the job & organizational requirements.